Hotel needs a major renovation ”

Staff were friendly and upgraded our 2 nights stay to deluxe suite from junior suite. But hotel is old and in great need for major renovation. Carpet along room corridor were old dirty and torn. Room furniture old and jacuzzi work partially. TV channel had bad reception and wifi kept dropping off.

Very good”

The room is Spacious, has comfy bed and nice jakuzzi. The pool looks great but We dint manage to swim due to raining season. However the room lighting are quite dim. Would be better if it is brighter. I can’t work once after evening... The working desk is a little dusty and The wooden tiles has some holes... nevertheless, overall the stay here it was okay but I hope there will be improvement on brightness and cleanliness.

Room facilities ”

Room system facilities is quite old for 2019. Don't have aircond remote control (portable). But aircond is functioning well, cold and no problem. The safety box in room seems make noise as something is not right. Quite creepy in middle night, disturbing for the sound as someone is using it hahaha. The wooden floor got slope. Despite than that, all is very great place to spend for! Love the bathtub and amenities

Value For Money”

My air-con is not work and no change room for me. keep said already repair, wait awhile.... finally until check out also no cool....

Value For Money”

Spacious, clean and comfortable. The things I didn't like were the TV receptions which were horrible and the controlled air condition that were inconsistent. There is no remote for the AC, although the room temperature were normal sometimes in the middle of the night it turn off and on again.

Hotel need serious repair and refurbish. ”

Nice design but poor maintenance. Rooms is dusty and floor is not being cleaned, you will have black feet due to the dust on the floor. Carpet is smelly and same goes to the toilet and wardrobe. It’s time to get a new owner to save this hotel from getting bad to worse. Will not recommend anyone to stay there unless it’s fully refurbished. Go and stay at Vouk!

Exceptional”

Love the tub.

Pleasant and helpful staff ”

Thanks to the staff for being so accommodating and upgraded me to junior suite when I didn’t want to be in the smoking floor. I can’t remember your name but you moved me to 2903 and I am really grateful for the room and view. Furnitures can be a bit outdated and some wall sockets didn’t work. Nonetheless, pleasant stay. Thanks to the doormen who helped me with my luggage. Thanks everyone.

Worth for the value”

The hotel is a bit old but is well-maintain! My room is so big with living room, bed room, bathroom with baththub. I was very statisfied for the room especially their rooftop swimming pool. Location very strategic is near to gurney.

Spacious room, comfortable n conducive. Enjoyable stay”

Strategic location, convenience access to nearby attractive places. Towels are new n clean during check in time but 2nd day during room makeup time, the housekeeper had changed d towels. The towels appeared old n yellowed, looked dirty. Maybe is time to check n change all towels based on reasonable wear n tear. It’s affected ur company image as 4 stars rated hotel.

Old luxury”

Very spacious rooms with comfortable beds, good pressure shower and jacuzzi tub. Hotel is a bit worn but still nice. Buffet breakfast great with egg station, sausages, bread, oatmeal, fruit, pastries, Chinese and Malaysian food. Some rooms overlook ocean and pool. About 25 min walk to jetties or to Gurney food stalls and mall.

room is big as well as the bed, spa bath tub is pro for couple, seaview is extremely excellent”

just the check in time has late for like 15 minutes

Spacios room”

Spacious room even for junior room and they have different space for each part like bedroom, living room, study room, bathroom area together with jacuzzi. Its like a Home. Just only the window quite dirty so from the outside so the view no so much clearer. We stay at 28th floor facing the Gleneagles hospital.

Excellent”

Our third time here. Looked forward to stay in this hotel during our business trip as we always had a pleasant experience. Unfortunately this time around, we were a bit disappointed with the front desk staff who denied our check in and just told us to resolve the issue with Agoda without offering any help. Luckily our reservation went through. Jacuzzi worked okay. I think it's time to change the flooring. Breakfast could do a lot better especially with the Malaysian dishes.

Great Hotel”

It was a good stay, check-in and check-out process was fast and efficient. Room were spacious, clean and neat. Hotel staff was the pinnacle of my stay all of them are friendly, respectful, attentive and helpful. Breakfast was decent and adequate. Will definitely stay again in the near future when I come to Penang.

Worth the money we spent”

Worth the money we spent. It's a great hotel near one of the most happening place in Penang, i.e. Gurney Drive. It's a old hotel compare to a lot of hotel around but they are still able to maintain it cleanliness. The staffs are friendly and helpful. However, there's no child swimming pool available and the water was way too cold for my daughter to enjoy the swim.

Value for money”

It's an old hotel but fairly good enough for me. Have a good 1-night sleep here without any interruption. Bcoz it's old, the room odor is bothering me. TV channel is limited but WIFI speed is great. Hotel breakfast is so so..

Spacious room with spectacular view”

It is worth every cents as the room is very spacious with the sea view. Makes us didn’t want to leave our room. Room service dining also not bad. They also offers free welcoming drink at their cafe which i think is very nice. Will definitely repeat staying here!

Great hospitality ”

The location is very near to gurney drive. We walked about 20-25 mins from gurney paragon back to the hotel. Also, the hotel staff are really friendly, especially one of the old uncle (bellboy). He was really helpful and friendly. Definitely will come back and stay here again

Big suite with very cold air conditioning”

Check in staff's nice & polite handling and sweet smile motivated me to check in this hotel for the second time in a month. The suites are big and spacious, good location with nice sea view, food, hawker centre is just opposite the hotel, however the air condition is just too cold and difficult to control.