Kempinski The One Suites Hotel Shanghai Dowtown

No 601 FengYang Road (NanJing Road), People Square and South Bund Huangpu, Shanghai, China, 200041 - See map
Free Wi-Fi
8.5
Excellent
/10
(2,172 reviews)See what guests said
Housekeeping15
Breakfast6
Children's activities3
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Kempinski The One Suites Hotel Shanghai Dowtown

"it is a cosy hotel with great and polite staff and we wouldn't mind returning and staying in the 2 bedroom suites"

HUI - December 3, 2019

Comfort Studio Kempinski The One Suites Hotel Shanghai Dowtown
Lobby Kempinski The One Suites Hotel Shanghai Dowtown
Interior view Kempinski The One Suites Hotel Shanghai Dowtown
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Popular landmarks
Shanghai Museum (Shanghai Bowuguan) 1.1 km
Former French Concession 1.32 km
Nanjing Lu (Nanjing Road) 1.46 km
Yu Garden (Yuyuan) 2.22 km
The Bund (Wai Tan) 2.6 km
Oriental Pearl Tower 3.43 km
Shanghai Tower 3.87 km
Shanghai World Financial Center 4.05 km
Shanghai Disneyland 21.29 km
Zhujiajiao Ancient Town 41.25 km
Nearby landmarks
Mandara Spa 40 m
Tian An Center 50 m
Chong Hing Finance Center 80 m
Tomorrow Square 120 m
Ciro’s Plaza 130 m
Shanghai Museum of Natural History 140 m
Han City Shopping Mall 180 m
Barbarossa Bar 240 m
Jing'an Sculputure Park 260 m
Yongxin Plaza 290 m
8.6

Excellent

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 2,172 reviews
Excellent comfort
8.9 room quality and comfort
Excellent cleanliness
8.8 rating for cleanliness
Fantastic breakfast
88% positive mentions
Excellent service
8.5 rating for service

To enjoy what old Shanghai offers, this is a great facility and overall I’m very satisfied with what it offers.

Philip | July 1, 2018

Location is very convenient for me since everywhere I went was only walking distant.

VINCENT | April 6, 2019

5 minutes walk to Metro, museums and parks, and the world’s biggest Starbucks.

Philip | July 1, 2018

Great location.

Philip | July 1, 2018

  • 440 meters to public transportation

  • Airport transfer

  • Located in heart of Shanghai

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Shanghai every 2 minutes on Agoda.com
Value for money8.3
Distance to city center1 km
Location rating8.6
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport13.2 km

Rooms available at Kempinski The One Suites Hotel Shanghai Dowtown

8.9
Excellent
Room comfort & quality
Superior Suite
Superior Suite
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 queen bed
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Comfort Studio
Comfort Studio
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 queen bed
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Art Deco Studio
Art Deco Studio
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 queen bed
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One Plus One Business Suite
One Plus One Business Suite
...
  • Room size: 112 m²/1206 ft²
  • 2 bathrooms
  • 1 king bed & 1 sofa bed
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Deluxe Suite
Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Business Suite
Business Suite
...
  • Non-smoking
  • Kitchenette
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DOUBLE ONE PLUS ONE BUSINESS
DOUBLE ONE PLUS ONE BUSINESS
...
  • Room size: 112 m²/1206 ft²
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One Plus One Business Suite
One Plus One Business Suite
...
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    One Plus One Business Suite
    One Plus One Business Suite
    ...
      Enter dates to see prices
      One Plus One Business Suite
      One Plus One Business Suite
      ...
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        Frequently asked questions

        What time is check-in and check-out at Kempinski The One Suites Hotel Shanghai Dowtown?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Kempinski The One Suites Hotel Shanghai Dowtown?

        Kempinski The One Suites Hotel Shanghai Dowtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 742 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Kempinski The One Suites Hotel Shanghai Dowtown has a car park right on site for maximum convenience. Parking is available for a fee of 120 CNY per day.

        What is the smoking policy at Kempinski The One Suites Hotel Shanghai Dowtown?

        Kempinski The One Suites Hotel Shanghai Dowtown does not permit smoking in any of its rooms, but allows smoking in designated areas.

        See map
        Explore the neighborhood

        What people love about Kempinski The One Suites Hotel Shanghai Dowtown

        • 8.8
          Excellent
          Breakfast

          "Good location, nice breakfast, big rooms (2 bedroom executives suite)"

          rafael

          |

          August 19, 2018

        • 8.4
          Excellent
          Location

          "I was extremely surprised by how convenient the location was."

          Han

          |

          December 2, 2017

        • 10.0
          Exceptional
          Staff 

          "Marta, the front desk officer is very helpful and friendly."

          maria

          |

          April 12, 2019

        Property ranking|Compared to 2,673 Shanghai properties
        See all rankings
        Room comfort score
        8.9/10
        Review score - United States
        8.7/10
        Service score
        8.5/10
        Cleanliness score
        8.8/10
        Better than
        99
        %
        of Shanghai properties
        Better than
        97
        %
        of Shanghai properties
        Better than
        95
        %
        of Shanghai properties
        Better than
        95
        %
        of Shanghai properties
        Up to 30% off with Agoda Insider Deals!

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        Overall rating:
        8.5
        Excellent
        2,172 reviews
        Cleanliness
        8.8
        Facilities
        8.0
        Location
        8.6
        Read all reviews >
        What travelers say they love:
        First time staying at The One, everything from check in to c...
        Han from Singapore
        Solo traveler
        More about Kempinski The One Suites Hotel Shanghai Dowtown

        More about Kempinski The One Suites Hotel Shanghai Dowtown

        Conveniently located in Shanghai, THE ONE Executive Suites managed by Kempinski - Sh is a great base from which to explore this vibrant city. Only 45 km away, this 5-star hotel can be easily accessed from the airport. With the city's main attractions such as Silk Shopping Center(Nanjing West Road branch), Silk commercial building Mall(Hui Luo's flagship store), Wushu Centre within close reach, visitors to the hotel will just love its location.

        Kempinski is renowned for its quality services and friendly staff, and THE ONE Executive Suites managed by Kempinski - Sh lives up to expectations. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas.

        Guests can choose from 244 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the THE ONE Executive Suites managed by Kempinski - Sh.

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        Most talked about facilities

        Housekeeping
        27 mentions
        Breakfast
        19 mentions
        Taxi
        14 mentions
        Food & Dining
        12 mentions

        What they offer

        9.2
        Exceptional
        Staff 

        "The hotel is pretty great and the staff are very friendly an..."

        Udbhav

        |

        December 10, 2018

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        American
        Asian

        Restaurants on site

        IEINS Lounge & Bar
        Cuisine:Asian, European, French
        Menu:Buffet, A-la-carte

        Nearby restaurants

        Chinese cuisine
        Chinese cuisine
        JiuDou Restaurant
        160 m Chinese
        Nine Space Restaurant & Cafe
        170 m Chinese
        ShuDi LaZiYu (JingAn)
        320 m Chinese
        American cuisine
        American cuisine
        Stake (SiJi Hotel)
        610 m American, Steakhouse
        Dou Hui
        640 m American, Fast food
        The Grumpy Pig
        920 m American, Chinese, Japanese
        Asian cuisine
        Asian cuisine
        Marriott Cafe (JW Marriott Shanghai Tomorrow Square)
        60 m Asian, Chinese, International
        Thai Gallery Shanghai
        130 m Asian, Thai
        XianDaiShengHuo Restaurant
        310 m Asian, Taiwanese

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

        Show less

        Some helpful facts

        Show less

        Property announcements

        Show less

        Reviews of Kempinski The One Suites Hotel Shanghai Dowtown from real guests

        Overall rating
        8.5
        Excellent
        From 2172 reviews
        8.9Location
        8.9Room comfort and quality
        8.7Cleanliness
        Agoda Reviews (891)Booking.com Reviews (1281)
        Rating via Agoda8.4
        /
        10
        Cleanliness8.8
        Facilities8.0
        Location8.6
        Room comfort and quality8.9
        Service8.5
        Value for money8.3
        High score for Shanghai
        Rating
        9+ Exceptional (182)
        8-9 Excellent (151)
        7-8 Very Good (122)
        6-7 Good (37)
        <6 Below Expectation (52)
        Time of the year
        Mar - May (131)
        Jun - Aug (173)
        Sep - Nov (140)
        Dec - Feb (100)
        Don't miss out!Users are booking a place in Shanghai every 2 minutes on Agoda.com
        All guests (891)
        All room types
        All languages

        Show reviews that mention 

        Showing 544 verified guest comments
        12345
        8.7
        Excellent
        Edward from Australia
        Couple
        Comfort Studio
        Stayed 10 nights in March 2014

        An excellent Shanghai hotel”

        Location, comfort and service

        This is a fine suite hotel with very good accommodation, helpful and efficient staff, and a convenient location to explore most of the ‘must sees’ in Shanghai. On first arrival we were let down by not having a non-smoking’ suite available as we had booked however that was soon resolved and we extended our original booking as we were so pleased with the hotel overall. Whilst the building is quite new the immediate neighborhood is somewhat dilapidated – to some extent because of surrounding incomplete building works but then this applies to so much of Shanghai. Our ‘Comfort Studio’ was spacious, modern, comfortable and fully equipped for an extended stay including a washing machine. For what is offered the tariff is good value. Nanjing West metro station is 10 minute walk and the same distance brings countless dining options into range. Whilst there are a huge number of hotel choices in Shanghai, we are returning in the coming months and have already booked our stays at The One by Kempinski.

        Reviewed April 09, 2014
        8.7
        Excellent
        Wu from China
        Couple
        Stayed 3 nights in November 2012

        Nice experience for short stay in Shanghai”

        Great location/ good kitchen facility/ thick mattress bedding

        We are the fans of Kempinski Group. Actually, the One executive suites is not the typical design of Kempinski, however, the hotel is warn and modern enough itself. Therefore, it is still the best choice if you are seeking home warmth for staying in Shanghai, specially recommended for mini kitchen and comfortablly bedding. Very nice location, that you can find 24 convenience store, restaurants, fruit shop , bakery and so on outside the hotel. Great experience that we can make a simple cooking in mini kitchen when we missed breakfast buffet. Different food festival events for every month are attractive in restaurant inside hotel.

        Reviewed November 22, 2012
        10.0
        Exceptional
        ANDREW from United States
        Business traveler
        Comfort Studio
        Stayed 5 nights in December 2013

        Excellent!”

        Extremely clean, comfortable and hospitable staff.

        Excellent! One Executive proudly wears the Kempinski brand! Great attention to details, very friendly and hospitable staff delivering great service. Rooms are very clean, well maintained, nicely scaled with varied and relaxing lighting options, comfortable bed and nice bathroom. In the fast paced life of Shanghai and business traveling, it is a great hotel to start and end the day. East facing rooms have great city views. Truly world class. If you are looking for a "grand" hotel, One Executive is not for you, however, if you are into high end boutique hotel with a flavor of home away from home comfort, quality and care, look no further, One Executive is it.

        Reviewed December 11, 2013
        9.7
        Exceptional
        Mark from Australia
        Business traveler
        Comfort Studio
        Stayed 3 nights in April 2014

        Great location and friendly staff”

        Rooms, Staff, Location

        We stayed 3 nights at the One Executive Suites and was really surprised at the service and quality of the hotel. The manager was very pleasant and told us all the great places to shop. We will defiantly come back and stay the next time we are Shanghai. Highly recommend.

        Reviewed May 01, 2014
        9.3
        Exceptional
        CALVIN from Canada
        Couple
        Comfort Studio
        Stayed 3 nights in June 2012

        Fantastic Hotel with Large Rooms”

        Service Apartment like with lots of space, brand new, great service

        I really enjoyed staying at this hotel/executive apartment as the suite was magnificent. There is a fully equiped kitchen just in case you would like to cook. This hotel would be great for longer stays as it really does feel like home. The service was good and the staff were friendly. The location is good for people new to Shanghai as it is right off Nanjing Lu in Jingan. Overall, I had a really good stay.

        Reviewed July 05, 2012
        9.7
        Exceptional
        Gavan from Australia
        Family with young children
        Superior Suite
        Stayed 4 nights in August 2013

        Very comfortable and welcoming.”

        Staff, room facilities and location

        Our stay was fantastic. We loved Shanghai and the staff - particularly in the restaurant were so friendly, and so attentive to us and our 10 month old baby. The hotel is very well equipped for people travelling with young children. Our suite had full cooking / washing facilities and plenty of space to have a cot in either the lounge or bedroom. We would recommend you have more chinese food on the menu as we had to go out of the hotel to sample local cuisine which isn't easy with a 10 month old baby at night, otherwise everything was just perfect, and the Western food we ordered was very nice.

        Reviewed September 06, 2013
        9.3
        Exceptional
        JEROME from France
        Solo traveler
        Comfort Studio
        Stayed 2 nights in July 2013

        Big and comfortable room / Bathroom”

        Space, Comfort, Design

        Staff welcomed us 5 hours before the check-in time and we got upgraded to a better suite. They were friendly, professional and with very good english skills. The room is very comfortable, spacious. One living room with kitchen, one bedroom as comfortable as you wish to have and one bathroom with both rain shower and bathtub. We also had choice between smoking or non smoking room. The hotel is located not far from main attractions and shopping areas but would still need to take a taxi to go the the best spots of Shanghai, which is cheap and worth to stay in this hotel. I would recommend it to any friends and my next trips. XieXie :)

        Reviewed July 25, 2013
        9.7
        Exceptional
        NATTAPON from Thailand
        Family with teens
        Comfort Studio
        Stayed 2 nights in August 2014

        Amazing Shiang Hai”

        Design, Food and Cleaniness

        Our stay at The One Executive Suites was an amazing experience in Shanghai. This hotel makes us feels like home. The staff is very helpful even though their English wasn't fluent, but they try very hard to get you what you need to make you feel comfortable.

        Reviewed December 14, 2014
        10.0
        Exceptional
        Thomas from United Kingdom
        Business traveler
        Comfort Studio
        Stayed 2 nights in June 2012

        Elegant room, reasonable food and beverage”

        Fantastic bed

        the one suites is in a great part of shanghai, only 5 minutes from the people's square. the room was magnificent although i seemed to be waiting a while for the elevator - only 4 of them for the entire place. the internet was good and the bathroom had real space and style. breakfast was just okay but there was time and space and it was nice to be able to enjoy a quiet breakfast without diners all around.

        Reviewed June 16, 2012
        8.0
        Excellent
        Monique from United States
        Couple
        Comfort Studio
        Stayed 3 nights in April 2018

        Great room”

        We thoroughly enjoyed our room here. We liked the layout, the spaciousness, the view and all the amenities. I can't praise the room enough. We did ask a staff member to get a taxi for us and although it's not entirely the staff's fault, we ended up with a driver that took us in the wrong direction initially. My mandarin wasn't sufficient enough to challenge the price we ended up paying. I do blame staff partially since this is a known problem of taxi drivers in Shanghai to shanghai tourists. THE ONE Executive Suites should use more responsible taxi services.

        Reviewed April 23, 2018
        10.0
        Exceptional
        WEI from Malaysia
        Couple
        Comfort Studio
        Stayed 2 nights in December 2013

        Nice rooms”

        Comfort, location, and amenities

        Spent two days here and am delighted with my stay. The rooms at this hotel, managed by Kempinski, is nothing short of its reputation. You can practically stay in these rooms as there are stoves, washing machine, etc. Definitely great for business.

        Reviewed December 23, 2013
        9.0
        Exceptional
        peter from Germany
        Business traveler
        Comfort Studio
        Stayed 2 nights in November 2013

        rooms of a 5-star hotel for less cost. ”

        very impressive big, beautiful rooms, quite downtown, reasonable price

        I stayed in places like The Ritz, The Mandarin Oriental, The Pu Li or the Park Hyatt in Shanghai before, so I do know, how "superduper" looks like. Here comes the fun part: in terms of rooms, this place can nearly catch up with the top hotels, as long as you are ready to skip the following requirements: giant pool/gym giant lobby killer view to the tv tower if its about a very nice, suite-like room, even equipped with a small kitchen, yet in a 5-star look, for a very "ok" price ...this is the place you are looking for.

        Reviewed November 21, 2013
        9.6
        Exceptional
        Wolfgang from Germany
        Couple
        Comfort Studio
        Stayed 6 nights in May 2019

        Enjoyable stay”

        We stayed 6 nights at the One Executives. The suite was spacious and equipped with all the needs of a traveler or even for a longer stay. Cooking place, washing board, microwave, fridge, dishes and more. The toilet was separated from the shower, bathtub and the lavatory. Staff was helpful and friendly. The breakfast buffet was mixed, western and Chinese style, cheese, sausages and we got even pretzels. The One is very central, only a short walking distance to the Metro line 2, 12 and 13 (west Nanjing Road Station). Definitely, we would book this hotel again.

        Reviewed May 20, 2019

        Dear Wolfgang, Thank you for your detailed review! We are glad that you enjoyed your stay with us, and look forward to welcoming you back! With best regards, THE ONE Shanghai managed by Kempinski

        Responded May 28, 2019
        Kempinski The One Suites Hotel Shanghai Dowtown
        7.6
        Very good
        Cheuk from Hong Kong
        Couple
        Comfort Studio
        Stayed 1 night in March 2019

        Very good”

        Maybe I expected too much when I saw it was managed by Kempinski. It was quite disappointed when I enter the "suite". Cleanliness was only average, the maintenance need a lot of improvement. Shower door need to slam shut in order to close properly. The amenities provided was relatively cheap! I guess I'll not stay again with the price I paid in Shanghai.

        Reviewed March 16, 2019

        Dear Cheuk, Thank you for your recent stay with us and for choosing The ONE Shanghai. We are very sorry to learn that we did not meet your expectations, and that you did not enjoy your stay with us. It would be a pleasure welcoming you back, and please do let us know when you return to Shanghai to ensure you have the experience we want to deliver. With kind regards, Gerrit H Thesing General Manager The One Executive Suites Shanghai managed by Kempinski

        Responded April 01, 2019
        Kempinski The One Suites Hotel Shanghai Dowtown
        9.0
        Exceptional
        Gavin from Australia
        Business traveler
        Comfort Studio
        Stayed 2 nights in May 2014

        Very nice rooms”

        Very nice room, good buffet breakfast, good English language skills

        The rooms at THE ONE Executive Suites are of high quality, spaceous and very clean. The staff can speak good English, high speedd internet is available and the breakfast is of high quality. When a reasonable room rate is a available from Agoda I would definetly stay here again.

        Reviewed May 17, 2014
        10.0
        Exceptional
        Peter from Indonesia
        Business traveler
        Comfort Studio
        Stayed 2 nights in May 2015

        Awesome hotel”

        Location, comfort, good stuff

        Very nice suite room with superb room space in the heart of Shanghai. Only 15 mins away from the subway station, great hotel stuff with good english speaking. Clean and managed with world class level

        Reviewed May 08, 2015
        9.7
        Exceptional
        Muliadi from Indonesia
        Business traveler
        Comfort Studio
        Stayed 2 nights in September 2015

        An excellent place to sleep”

        Large room, comfortable bed, fast internet

        I have stayed at this place many times when I visited Shanghai. nevertheless it is one of my favourite place. Location wise it is in the heart of Shanghai. Though it can be difficult to find but with GPS it is not an issue. The room is huge compared to other hotel room. The bed is very comfortable. The internet is fast. One of my favourite hotel in Shanghai.

        Reviewed September 14, 2015
        9.7
        Exceptional
        Carrie from United States
        Solo traveler
        Comfort Studio
        Stayed 2 nights in July 2012

        Excellent, Quiet Hotel”

        Beautiful design, clean, excellent service, large room

        i stayed in the studio suite at the one executive suites. it was wonderfully decorated, large and spotless. all of the staff was friendly and available to answer questions or assist me when needed. i would highly recommend the hotel.

        Reviewed August 11, 2012
        10.0
        Exceptional
        Christopher from United Kingdom
        Business traveler
        Comfort Studio
        Stayed 2 nights in August 2018

        A great place to stay in an over priced city!”

        The One Suites represent really excellent value in a city which is usually over priced. A 5-6 minute walk to the Subway (which has 3 different lines) means that you can get anywhere easily, including both airports and the main long distance train station. The rooms are spacious, well appointed and comfortable. The staff are all excellent with a very good level of English compared to most hotels and they are all very welcoming and helpful. The location itself is wonderful, being just (and I mean just) off Nanjing West Road means that it is slightly quieter than those on NWR itself. The area abounds with restaurants of every size, shape, budget and taste and if you want shopping there is plenty of it.

        Reviewed August 17, 2018

        Dear Christopher, Thank you so much for taking time to give us this generous review. We are delighted that you enjoyed the hotel facilities and that our staff were helpful and efficient. We will certainly pass on your kind words. We hope to welcome you back again soon. With best regards, THE ONE Executive Suites Shanghai managed by Kempinski

        Responded September 07, 2018
        Kempinski The One Suites Hotel Shanghai Dowtown
        9.7
        Exceptional
        Alasdair from Australia
        Business traveler
        Art Deco Studio
        Stayed 2 nights in March 2015

        Trade show stay”

        Staff performance, Room size & cleanliness, location

        It was as good as any hotel I have ever stayed in. For the price we got the rooms for we were overwhelmed by the room size, bed comfort & pretty much everything we encounters during our stay. The staff were absolutely superb and are agreat credit to themselves. We travel to Shanghai regularly & will always now try to stay there.

        Reviewed March 14, 2015
        12345
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        Kempinski The One Suites Hotel Shanghai Dowtown
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        • Excellent location
        • Shanghai Museum (Shanghai Bowuguan)
        • West Nanjing Road Metro Station is within 0.43 km
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