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Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
Kempinski The One Suites Hotel Shanghai Dowtown
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8.6

Excellent

2,046 reviews

2,046 reviews

Housekeeping15
Breakfast6
Children's activities3

it is a cosy hotel with great and polite staff and we wouldn't mind returning and staying in the 2 bedroom suites

HUI
- Dec 3, 2019
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Shanghai Museum (Shanghai Bowuguan) 1.1 km
Former French Concession 1.3 km
Nanjing Lu (Nanjing Road) 1.5 km
Yu Garden (Yuyuan) 2.2 km
The Bund (Wai Tan) 2.6 km
Oriental Pearl Tower 3.4 km
Shanghai Tower 3.9 km
Shanghai World Financial Center 4.0 km
Shanghai Disneyland 21.3 km
Zhujiajiao Ancient Town 41.3 km
Nearby landmarks
Mandara Spa 40 m
Tian An Center 50 m
Chong Hing Finance Center 80 m
Tomorrow Square 120 m
Ciro’s Plaza 130 m
Shanghai Museum of Natural History 140 m
Han City Shopping Mall 180 m
Barbarossa Bar 240 m
HKRI Taikoo Hui 260 m
Jing'an Sculputure Park 260 m
Free Wi-Fi

Kempinski The One Suites Hotel Shanghai Dowtown

No 601 FengYang Road (NanJing Road), People Square and South Bund Huangpu, Shanghai, China, 200041 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 440 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Shanghai

  • Free Wi-Fi in all rooms!

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Luggage storage

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.3
Distance to city center1 km
Location rating8.7
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport13.2 km

Rooms available at Kempinski The One Suites Hotel Shanghai Dowtown

Excellent
Room comfort & quality

8.9

Business Suite
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Suite
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Comfort Studio
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Art Deco Studio
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Suite
...
  • Shower and bathtub
  • Kitchenette
  • 3 king beds
Enter dates to see prices
SUITE BUSINESS SUITE
...
    Enter dates to see prices
    Yi Jin Ge Senior Suite
    ...
    • Room size: 72 m²/775 ft²
    • Non-smoking
    Enter dates to see prices
    Yue Court
    ...
    • Room size: 62 m²/667 ft²
    • Non-smoking
    Enter dates to see prices
    Yi Ge Da Chuang Fang
    ...
    • Room size: 68 m²/732 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices

    Frequently asked questions

    Does Kempinski The One Suites Hotel Shanghai Dowtown have a hot tub?

    Kempinski The One Suites Hotel Shanghai Dowtown does not have a hot tub.

    What time is check-in and check-out at Kempinski The One Suites Hotel Shanghai Dowtown?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Kempinski The One Suites Hotel Shanghai Dowtown?

    Kempinski The One Suites Hotel Shanghai Dowtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 742 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Kempinski The One Suites Hotel Shanghai Dowtown has a car park right on site for maximum convenience. Parking is available for a fee of 120 CNY per day.

    Is breakfast offered at Kempinski The One Suites Hotel Shanghai Dowtown?

    Wake up to a great buffet breakfast at Kempinski The One Suites Hotel Shanghai Dowtown. Adults can enjoy breakfast offered with an additional charge of 157 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Kempinski The One Suites Hotel Shanghai Dowtown?

    Kempinski The One Suites Hotel Shanghai Dowtown features an on-site restaurant for your dining convenience.

    What is the smoking policy at Kempinski The One Suites Hotel Shanghai Dowtown?

    Kempinski The One Suites Hotel Shanghai Dowtown does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Kempinski The One Suites Hotel Shanghai Dowtown?

    The closest train, metro, or bus station is Shanghai Natural History Museum Metro Station, 560 m away from Kempinski The One Suites Hotel Shanghai Dowtown.

    What restaurants are nearby Kempinski The One Suites Hotel Shanghai Dowtown?

    Kempinski The One Suites Hotel Shanghai Dowtown’s neighborhood is People Square and South Bund Huangpu which includes popular restaurants such as Marriott Cafe (JW Marriott Shanghai Tomorrow Square), Gongdelin Restaurant and Starbucks (NanJing West Road).

    What popular shopping places are close to Kempinski The One Suites Hotel Shanghai Dowtown?

    Located in the People Square and South Bund Huangpu area, Kempinski The One Suites Hotel Shanghai Dowtown is close to great shopping choices like South Bund Soft Spinning Material Market, Ciro’s Plaza and Han City Shopping Mall.

    What are popular attractions near Kempinski The One Suites Hotel Shanghai Dowtown?

    Kempinski The One Suites Hotel Shanghai Dowtown is located in People Square and South Bund Huangpu area, which is famous for attractions such as Shanghai Museum (Shanghai Bowuguan), Nanjing Lu (Nanjing Road) and Shanghai Urban Planning Exhibition Hall.

    What popular natural sightseeing spots are close to Kempinski The One Suites Hotel Shanghai Dowtown?

    Kempinski The One Suites Hotel Shanghai Dowtown is located within People Square and South Bund Huangpu, which makes it conveniently close to natural sights including Biking Trail-China Outside Adventure and Jixian Terrace.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Kempinski The One Suites Hotel Shanghai Dowtown

    • 8.8

      Excellent

      "it is a cosy hotel with great and polite staff and we wouldn't mind returning and staying in the 2 bedroom suites"

      HUI

      |

      December 3, 2019

    • 8

      Very good

      "Housekeeping did a good job in cleaning and providing necessities when requested."

      Hui

      |

      December 3, 2019

    • 8

      Very good

      "Room was clean and spacious."

      Hui

      |

      December 3, 2019

    Overall rating:

    8.6

    Excellent
    2,046 reviews
    Cleanliness
    8.8
    Facilities
    8.0
    Location
    8.7
    Read all reviews >
    What travelers say they love:
    Everything very nice should stay this place
    Thanapat from Thailand
    Business traveler
    More about Kempinski The One Suites Hotel Shanghai Dowtown

    More about Kempinski The One Suites Hotel Shanghai Dowtown

    Conveniently located in Shanghai, THE ONE Executive Suites managed by Kempinski - Sh is a great base from which to explore this vibrant city. Only 45 km away, this 5-star hotel can be easily accessed from the airport. With the city's main attractions such as Silk Shopping Center(Nanjing West Road branch), Silk commercial building Mall(Hui Luo's flagship store), Wushu Centre within close reach, visitors to the hotel will just love its location.

    Kempinski is renowned for its quality services and friendly staff, and THE ONE Executive Suites managed by Kempinski - Sh lives up to expectations. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas.

    Guests can choose from 244 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the THE ONE Executive Suites managed by Kempinski - Sh.

    Show less
    Amenities and facilities
    Excellent
    Facilities

    8

    Most talked about facilities

    Housekeeping

    27 mentions

    Breakfast

    19 mentions

    Taxi

    14 mentions

    Food & Dining

    12 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • French
    • German
    • Japanese

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Swimming pool [indoor]
    • Tours

    Cleanliness and safety

    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Rooms sanitized between stays
    • Safe dining setup
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Happy hour
    • Kitchen
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Salon
    • Smoke-free property
    • Smoking area

    For the kids

    • Family room
    • Kids meal

    Access

    • Fire extinguisher
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Car park [charges apply]
    • Car park [on-site]

    Available in all rooms

    • Accessible by elevator
    • Adapter
    • Air conditioning
    • Alarm clock
    • Bathrobes
    • Bathtub
    • Closet
    • Clothes dryer
    • Clothes rack
    • Coffee/tea maker
    • Daily housekeeping
    • Dart board
    • Desk
    • Detached
    • Dining table
    • Dishwasher
    • Extra long bed
    • Fan
    • Fire extinguisher
    • Free bottled water
    • Hair dryer
    • Hand sanitizer
    • Heating
    • In-room safe box
    • iPod docking station
    • Ironing facilities
    • Kitchen
    • Kitchenette
    • LAN Internet in room [free]
    • Laptop safe box
    • Linens
    • Microwave
    • Non-smoking
    • Private apartment in building
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Seating area
    • Separate dining area
    • Shower
    • Sleep comfort items
    • Slippers
    • Smoke detector
    • Socket near the bed
    • Sofa
    • Soundproofing
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Walk-in shower
    • Washing machine
    • Wi-Fi [free]
    • Wine glasses
    • Wooden/parqueted flooring
    Food and dining
    Breakfast options
    • American
    • Asian
    Restaurants on site

    IEINS Lounge & Bar

    • Cuisine: Asian, European, French
    • Menu: Buffet, A-la-carte
    Location
    No 601 FengYang Road (NanJing Road), People Square and South Bund Huangpu, Shanghai, China, 200041
    Excellent
    Location

    8.7

    Airports

    • Shanghai Hongqiao International Airport (SHA)
      13.2 km 31 min drive
    • Shanghai Pudong International Airport (PVG)
      34.1 km 48 min drive

    Public transportation

    • West Nanjing Road Metro Station
      430 m
    • Shanghai Natural History Museum Metro Station
      570 m

    Hospital or clinic

    • Changzheng Hospital of Shanghai
      290 m

    Shopping

    • South Bund Soft Spinning Material Market
      4.0 km

    Convenience store

    • Family Mart
      990 m 8 min drive

    Cash withdrawal

    • ATM
      290 m 5 min drive
    What's nearby

    Popular landmarks

    • Shanghai Museum (Shanghai Bowuguan)
      1.1 km
    • Former French Concession
      1.3 km
    • Nanjing Lu (Nanjing Road)
      1.5 km
    • Yu Garden (Yuyuan)
      2.2 km
    • The Bund (Wai Tan)
      2.6 km
    • Oriental Pearl Tower
      3.4 km
    • Shanghai Tower
      3.9 km
    • Shanghai World Financial Center
      4.0 km
    • Shanghai Disneyland
      21.3 km
    • Zhujiajiao Ancient Town
      41.3 km

    Nearby landmarks

    • Mandara Spa
      40 m
    • Tian An Center
      50 m
    • Chong Hing Finance Center
      80 m
    • Tomorrow Square
      120 m
    • Ciro’s Plaza
      130 m
    • Shanghai Museum of Natural History
      140 m
    • Han City Shopping Mall
      180 m
    • Barbarossa Bar
      240 m
    • HKRI Taikoo Hui
      260 m
    • Jing'an Sculputure Park
      260 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-6 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 7 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • The property only serves accommodation purposes only. Guests are not allowed to use the guest rooms or any property areas for photo or film shooting.
    • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee742 CNY
    • Distance from city center1 km
    • Travel time to airport (minutes)45

    Extras

    • Breakfast charge (unless included in room price)157 CNY

    The property

    • Non-smoking rooms/floorsyes
    • Number of floors29
    • Number of restaurants1
    • Number of rooms 244
    • Room voltage220
    • Year property opened2012
    • Most recent renovation2012

    Parking

    • Daily parking fee120 CNY
    Property announcements

    In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

    Reviews of Kempinski The One Suites Hotel Shanghai Dowtown from real guests

    Provided by verified guests of Agoda
    8.4
    /
    10
    Cleanliness8.8
    Facilities8.0
    Location8.7
    Room comfort and quality8.9
    Service8.5
    Value for money8.3
    High score for Shanghai
    Rating
    9+ Exceptional (182)
    8-9 Excellent (151)
    7-8 Very Good (122)
    6-7 Good (37)
    <6 Below Expectation (52)
    Time of the year
    Mar - May (131)
    Jun - Aug (173)
    Sep - Nov (140)
    Dec - Feb (100)
    Don't miss out!Users are booking a place in Shanghai every 1 minutes on Agoda.com
    All guests (895)
    All room types
    All languages

    Show reviews that mention 

    Showing 544 verified guest comments
    12345
    8.7
    Excellent
    Edward from Australia
    Couple
    Comfort Studio
    Stayed 10 nights in March 2014

    An excellent Shanghai hotel”

    Location, comfort and service

    This is a fine suite hotel with very good accommodation, helpful and efficient staff, and a convenient location to explore most of the ‘must sees’ in Shanghai. On first arrival we were let down by not having a non-smoking’ suite available as we had booked however that was soon resolved and we extended our original booking as we were so pleased with the hotel overall. Whilst the building is quite new the immediate neighborhood is somewhat dilapidated – to some extent because of surrounding incomplete building works but then this applies to so much of Shanghai. Our ‘Comfort Studio’ was spacious, modern, comfortable and fully equipped for an extended stay including a washing machine. For what is offered the tariff is good value. Nanjing West metro station is 10 minute walk and the same distance brings countless dining options into range. Whilst there are a huge number of hotel choices in Shanghai, we are returning in the coming months and have already booked our stays at The One by Kempinski.

    Reviewed April 09, 2014

    See room deals

    8.7
    Excellent
    Wu from China
    Couple
    Stayed 3 nights in November 2012

    Nice experience for short stay in Shanghai”

    Great location/ good kitchen facility/ thick mattress bedding

    We are the fans of Kempinski Group. Actually, the One executive suites is not the typical design of Kempinski, however, the hotel is warn and modern enough itself. Therefore, it is still the best choice if you are seeking home warmth for staying in Shanghai, specially recommended for mini kitchen and comfortablly bedding. Very nice location, that you can find 24 convenience store, restaurants, fruit shop , bakery and so on outside the hotel. Great experience that we can make a simple cooking in mini kitchen when we missed breakfast buffet. Different food festival events for every month are attractive in restaurant inside hotel.

    Reviewed November 22, 2012

    See room deals

    10.0
    Exceptional
    ANDREW from United States
    Business traveler
    Comfort Studio
    Stayed 5 nights in December 2013

    Excellent!”

    Extremely clean, comfortable and hospitable staff.

    Excellent! One Executive proudly wears the Kempinski brand! Great attention to details, very friendly and hospitable staff delivering great service. Rooms are very clean, well maintained, nicely scaled with varied and relaxing lighting options, comfortable bed and nice bathroom. In the fast paced life of Shanghai and business traveling, it is a great hotel to start and end the day. East facing rooms have great city views. Truly world class. If you are looking for a "grand" hotel, One Executive is not for you, however, if you are into high end boutique hotel with a flavor of home away from home comfort, quality and care, look no further, One Executive is it.

    Reviewed December 11, 2013

    See room deals

    9.7
    Exceptional
    Gavan from Australia
    Family with young children
    Superior Suite
    Stayed 4 nights in August 2013

    Very comfortable and welcoming.”

    Staff, room facilities and location

    Our stay was fantastic. We loved Shanghai and the staff - particularly in the restaurant were so friendly, and so attentive to us and our 10 month old baby. The hotel is very well equipped for people travelling with young children. Our suite had full cooking / washing facilities and plenty of space to have a cot in either the lounge or bedroom. We would recommend you have more chinese food on the menu as we had to go out of the hotel to sample local cuisine which isn't easy with a 10 month old baby at night, otherwise everything was just perfect, and the Western food we ordered was very nice.

    Reviewed September 06, 2013

    See room deals

    9.3
    Exceptional
    JEROME from France
    Solo traveler
    Comfort Studio
    Stayed 2 nights in July 2013

    Big and comfortable room / Bathroom”

    Space, Comfort, Design

    Staff welcomed us 5 hours before the check-in time and we got upgraded to a better suite. They were friendly, professional and with very good english skills. The room is very comfortable, spacious. One living room with kitchen, one bedroom as comfortable as you wish to have and one bathroom with both rain shower and bathtub. We also had choice between smoking or non smoking room. The hotel is located not far from main attractions and shopping areas but would still need to take a taxi to go the the best spots of Shanghai, which is cheap and worth to stay in this hotel. I would recommend it to any friends and my next trips. XieXie :)

    Reviewed July 25, 2013

    See room deals

    10.0
    Exceptional
    Thomas from United Kingdom
    Business traveler
    Comfort Studio
    Stayed 2 nights in June 2012

    Elegant room, reasonable food and beverage”

    Fantastic bed

    the one suites is in a great part of shanghai, only 5 minutes from the people's square. the room was magnificent although i seemed to be waiting a while for the elevator - only 4 of them for the entire place. the internet was good and the bathroom had real space and style. breakfast was just okay but there was time and space and it was nice to be able to enjoy a quiet breakfast without diners all around.

    Reviewed June 16, 2012

    See room deals

    9.0
    Exceptional
    peter from Germany
    Business traveler
    Comfort Studio
    Stayed 2 nights in November 2013

    rooms of a 5-star hotel for less cost. ”

    very impressive big, beautiful rooms, quite downtown, reasonable price

    I stayed in places like The Ritz, The Mandarin Oriental, The Pu Li or the Park Hyatt in Shanghai before, so I do know, how "superduper" looks like. Here comes the fun part: in terms of rooms, this place can nearly catch up with the top hotels, as long as you are ready to skip the following requirements: giant pool/gym giant lobby killer view to the tv tower if its about a very nice, suite-like room, even equipped with a small kitchen, yet in a 5-star look, for a very "ok" price ...this is the place you are looking for.

    Reviewed November 21, 2013

    See room deals

    9.3
    Exceptional
    CALVIN from Canada
    Couple
    Comfort Studio
    Stayed 3 nights in June 2012

    Fantastic Hotel with Large Rooms”

    Service Apartment like with lots of space, brand new, great service

    I really enjoyed staying at this hotel/executive apartment as the suite was magnificent. There is a fully equiped kitchen just in case you would like to cook. This hotel would be great for longer stays as it really does feel like home. The service was good and the staff were friendly. The location is good for people new to Shanghai as it is right off Nanjing Lu in Jingan. Overall, I had a really good stay.

    Reviewed July 05, 2012

    See room deals

    10.0
    Exceptional
    Christopher from United Kingdom
    Business traveler
    Comfort Studio
    Stayed 2 nights in August 2018

    A great place to stay in an over priced city!”

    The One Suites represent really excellent value in a city which is usually over priced. A 5-6 minute walk to the Subway (which has 3 different lines) means that you can get anywhere easily, including both airports and the main long distance train station. The rooms are spacious, well appointed and comfortable. The staff are all excellent with a very good level of English compared to most hotels and they are all very welcoming and helpful. The location itself is wonderful, being just (and I mean just) off Nanjing West Road means that it is slightly quieter than those on NWR itself. The area abounds with restaurants of every size, shape, budget and taste and if you want shopping there is plenty of it.

    Reviewed August 17, 2018

    See room deals

    Dear Christopher, Thank you so much for taking time to give us this generous review. We are delighted that you enjoyed the hotel facilities and that our staff were helpful and efficient. We will certainly pass on your kind words. We hope to welcome you back again soon. With best regards, THE ONE Executive Suites Shanghai managed by Kempinski

    Responded September 07, 2018
    Kempinski The One Suites Hotel Shanghai Dowtown
    9.7
    Exceptional
    Muliadi from Indonesia
    Business traveler
    Comfort Studio
    Stayed 2 nights in September 2015

    An excellent place to sleep”

    Large room, comfortable bed, fast internet

    I have stayed at this place many times when I visited Shanghai. nevertheless it is one of my favourite place. Location wise it is in the heart of Shanghai. Though it can be difficult to find but with GPS it is not an issue. The room is huge compared to other hotel room. The bed is very comfortable. The internet is fast. One of my favourite hotel in Shanghai.

    Reviewed September 14, 2015

    See room deals

    9.7
    Exceptional
    Muliadi from Indonesia
    Business traveler
    Comfort Studio
    Stayed 3 nights in July 2014

    I feel like I own an apartment in Shanghai”

    Large room, comfortable bed, location

    The hotel is a service apartment. I like the design. There is the living room, bedroom and bathroom. The bed is comfortable. The room is large and spacious. I just feel so at home here. There is a restaurant below but they don't really have much choice. Luckily the location is very strategic and very close to the heart of Shanghai. I really recommend this hotel. I know I will come back and stay here the next time I come to Shanghai

    Reviewed July 27, 2014

    See room deals

    10.0
    Exceptional
    WEI from Malaysia
    Couple
    Comfort Studio
    Stayed 2 nights in December 2013

    Nice rooms”

    Comfort, location, and amenities

    Spent two days here and am delighted with my stay. The rooms at this hotel, managed by Kempinski, is nothing short of its reputation. You can practically stay in these rooms as there are stoves, washing machine, etc. Definitely great for business.

    Reviewed December 23, 2013

    See room deals

    9.7
    Exceptional
    Mark from Australia
    Business traveler
    Comfort Studio
    Stayed 3 nights in April 2014

    Great location and friendly staff”

    Rooms, Staff, Location

    We stayed 3 nights at the One Executive Suites and was really surprised at the service and quality of the hotel. The manager was very pleasant and told us all the great places to shop. We will defiantly come back and stay the next time we are Shanghai. Highly recommend.

    Reviewed May 01, 2014

    See room deals

    8.0
    Excellent
    Monique from United States
    Couple
    Comfort Studio
    Stayed 3 nights in April 2018

    Great room”

    We thoroughly enjoyed our room here. We liked the layout, the spaciousness, the view and all the amenities. I can't praise the room enough. We did ask a staff member to get a taxi for us and although it's not entirely the staff's fault, we ended up with a driver that took us in the wrong direction initially. My mandarin wasn't sufficient enough to challenge the price we ended up paying. I do blame staff partially since this is a known problem of taxi drivers in Shanghai to shanghai tourists. THE ONE Executive Suites should use more responsible taxi services.

    Reviewed April 23, 2018

    See room deals

    7.6
    Very good
    Cheuk from Hong Kong SAR, China
    Couple
    Comfort Studio
    Stayed 1 night in March 2019

    Very good”

    Maybe I expected too much when I saw it was managed by Kempinski. It was quite disappointed when I enter the "suite". Cleanliness was only average, the maintenance need a lot of improvement. Shower door need to slam shut in order to close properly. The amenities provided was relatively cheap! I guess I'll not stay again with the price I paid in Shanghai.

    Reviewed March 16, 2019

    See room deals

    Dear Cheuk, Thank you for your recent stay with us and for choosing The ONE Shanghai. We are very sorry to learn that we did not meet your expectations, and that you did not enjoy your stay with us. It would be a pleasure welcoming you back, and please do let us know when you return to Shanghai to ensure you have the experience we want to deliver. With kind regards, Gerrit H Thesing General Manager The One Executive Suites Shanghai managed by Kempinski

    Responded April 01, 2019
    Kempinski The One Suites Hotel Shanghai Dowtown
    9.7
    Exceptional
    NATTAPON from Thailand
    Family with teens
    Comfort Studio
    Stayed 2 nights in August 2014

    Amazing Shiang Hai”

    Design, Food and Cleaniness

    Our stay at The One Executive Suites was an amazing experience in Shanghai. This hotel makes us feels like home. The staff is very helpful even though their English wasn't fluent, but they try very hard to get you what you need to make you feel comfortable.

    Reviewed December 14, 2014

    See room deals

    9.7
    Exceptional
    Alasdair from Australia
    Business traveler
    Art Deco Studio
    Stayed 2 nights in March 2015

    Trade show stay”

    Staff performance, Room size & cleanliness, location

    It was as good as any hotel I have ever stayed in. For the price we got the rooms for we were overwhelmed by the room size, bed comfort & pretty much everything we encounters during our stay. The staff were absolutely superb and are agreat credit to themselves. We travel to Shanghai regularly & will always now try to stay there.

    Reviewed March 14, 2015

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    9.0
    Exceptional
    Gavin from Australia
    Business traveler
    Comfort Studio
    Stayed 2 nights in May 2014

    Very nice rooms”

    Very nice room, good buffet breakfast, good English language skills

    The rooms at THE ONE Executive Suites are of high quality, spaceous and very clean. The staff can speak good English, high speedd internet is available and the breakfast is of high quality. When a reasonable room rate is a available from Agoda I would definetly stay here again.

    Reviewed May 17, 2014

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    10.0
    Exceptional
    Peter from Indonesia
    Business traveler
    Comfort Studio
    Stayed 2 nights in May 2015

    Awesome hotel”

    Location, comfort, good stuff

    Very nice suite room with superb room space in the heart of Shanghai. Only 15 mins away from the subway station, great hotel stuff with good english speaking. Clean and managed with world class level

    Reviewed May 08, 2015

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    10.0
    Exceptional
    July from Indonesia
    Business traveler
    Comfort Studio
    Stayed 4 nights in October 2014

    Very comfortable hotel”

    location, price and friendly

    We have stayed in this hotel for so many times and we always come back for this hotel. The staffs are very friendly, the room is very spacious, has small kitchen and dining tables. Also sofas. The location is not far away from Nanjing road, very easy to find restaurant and starbuck just around the corner. Really loves this hotel. For sure will be back for this hotel if we travel to shanghai.

    Reviewed November 25, 2014

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