The Oriental Hotel Legazpi
The Oriental Hotel Legazpi
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9.2
Exceptional

"We will definitely come back soon with our kids."

Corazon

|

May 3, 2018

Deluxe Mayon Twin - Guestroom The Oriental Hotel Legazpi
Deluxe Mayon Twin - Guestroom
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Lobby The Oriental Hotel Legazpi
Lobby
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Swimming pool [outdoor] The Oriental Hotel Legazpi
Swimming pool [outdoor]
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Swimming pool The Oriental Hotel Legazpi
Swimming pool
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See map The Oriental Hotel Legazpi
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Very good
Location
7.9
See all 6 photos The Oriental Hotel Legazpi
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What guests are saying:
Overall it was excellent .
eugene N. from Philippines
Family with young children
The hotel is beautiful and the staff is very friendly
Rosemarie from Philippines
Solo traveler
Enjoyed our stay here. The hotel has an elegant ambiance. Everything is so white. Swimming in the infinity pool is made more special with the view of Mount Mayon. The staff are very friendly and helpful.
FRANCOISE from Philippines
Family with young children
New hotel with nice spa, good food and friendly staff. The cleaning of the rooms could be improved, especially showers and bathroom. I found sand on my shower the day after I went ot the beach which means they did not clean very well my room that day
Juan from Spain
Solo traveler
We enjoyed our laid-back stay here. The room is wide and has a nice view of the rice field. The hotel provides good amenities. The staff are very accommodating. The infinity pool is clean and has a breathtaking view of Mount Mayon and Legazpi City.
FRANCOISE from Philippines
Family with teens
The Hotel is at a distance from the City Centre and at a very good location. The Hotel is basically meant for Couples and not for business travellers. There is a lot of difficulty post 6pm to get transport to the town and the Hotel Shuttle is too pricey.
DHEERAJ from India
Business traveler
the hotel's location is very nice, had a great view of the city and of course mayon volcano,the staff are all very accomodating & approachable,kind & courteous,the room is also neat and clean except that it did not have hot water for the shower
Romeo from Philippines
Couple
Breakfast is just ok. But I was expecting for more. The rest are ok....
Ben from Philippines
Couple
Very good
From 1112 reviewsSee what guests said
7.6
/
10
Excellent room comfort and quality
8.2
Value for money7.3
Distance to city center4 KM
Location rating7.9
Nearest airportLegazpi Airport (LGP)
Distance to airport2.3 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Select your room
8.2
Excellent
Room comfort & quality
This property is in high demand!Last booked 12 hours ago
Executive Suite
Executive Suite
...
  • Room size: 72 m²/775 ft²
  • Mountain view
  • 1 king bed
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Deluxe Queen City/Countryside
Deluxe Queen City/Countryside
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 queen bed or 1 double bed
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Deluxe Twin City/Countryside
Deluxe Twin City/Countryside
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
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Deluxe - 1 Queen Bed
Deluxe - 1 Queen Bed
...
  • Room size: 34 m²/366 ft²
  • Mountain view
  • 1 queen bed
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Executive Suite Countryside
Executive Suite Countryside
...
  • Country view
  • Balcony/terrace
  • 1 king bed
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Deluxe Mayon Twin
Deluxe Mayon Twin
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  • Room size: 34 m²/366 ft²
  • Mountain view
  • 2 single beds
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Deluxe Mayon Queen with Breakfast
Deluxe Mayon Queen with Breakfast
...
  • Shower
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Deluxe Queen with Breakfast**
Deluxe Queen with Breakfast**
...
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    Single Superior
    Single Superior
    ...
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      Villa Executive
      Villa Executive
      ...
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        Have a question for The Oriental Hotel Legazpi?

        What people love about the property

        • 9.6
          Exceptional

          "The staff are attentive to guests needs."

          Gloria M.

          |

          March 12, 2017

        • 10.0
          Exceptional

          "Staff was very friendly and helpful."

          Dominique A.

          |

          October 28, 2017

        • 8.0
          Very good

          "This establishment is in an excellent location and high up."

          Frank

          |

          February 10, 2018

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        More about The Oriental Hotel Legazpi

        More about The Oriental Hotel Legazpi

        8.4
        Excellent

        "The pool is nice."

        Robert

        |

        April 5, 2018

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        7.6
        Very good

        "Nevertheless the stay is comfortable"

        Norman

        |

        July 4, 2017

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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (1112)Booking.com Reviews (293)
        7.6
        /
        10
        Cleanliness7.5
        Facilities6.9
        Location7.9
        Room comfort and quality8.2
        Service7.8
        Value for money7.3
        Provided by verified guests of Agoda
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        All guests (1112)
        All room types

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        Showing 875 verified guest comments
        12345
        4.0
        Chun from Philippines
        Couple
        Deluxe Mayon Twin
        Stayed 2 nights in December 2018
        Under average overall”
        Pros 1. Good food at Jasmine restaurant. 2. Nice location and view of MT Mayon Cons 1. Poor check-in efficiency. Took more than half an hour to settle check-in procedure. 2. Poor room condition. - smelly carpet - worm in the bathroom
        Reviewed January 01, 2019
        9.2
        Exceptional
        Lourdes from Philippines
        Family with teens
        Deluxe Mayon Twin
        Stayed 1 night in December 2018
        It will always be my no. 1 choice of hotel in Legazpi”
        Amazing buffet bar!
        Reviewed December 26, 2018
        6.8
        Good
        Garry from United States
        Couple
        Deluxe Queen City/Countryside
        Stayed 2 nights in November 2018
        The Oriental Hotel Mt Mayon”
        I came to Legazpi City to see the amazing Mt Mayon Volcano in all its beauty. It did not disappoint. Sorry to say that the Oriental Hotel left us wanting much more. I read all the reviews on Agoda before selecting my Hotel, so I was aware that the Hotel is currently undergoing renovation so I took that into consideration. I also picked the Oriental Hotel because of the wonderful view of Mt Mayon from the infinity pool. Unfortunately the infinity part was not operating during out two day stay, the pools was nice the view was excellent no infinity. When checking in we were upgraded to Mt Mayon view and had a nice view of the outside bar and grill with a nice patio, but there were no chairs on the lani. We had dinner at the grill the first night and selected from the fresh fish and seafood cart that was grilled on site. It was cooked to perfection. But the table seating was missing most of the seat cushions from the chairs, we had to ask for cushions that they borrowed from other booths.
        Reviewed November 15, 2018
        8.4
        Excellent
        Triksia from Philippines
        Couple
        Deluxe Queen City/Countryside
        Stayed 1 night in June 2018
        Good..but can be better.”
        Best view of the majestic Mayon! Great facility. Good food! Accomodating staff. Although, we just want to point out that the hotel should be mindful of the breakfast schedule. We were told that breakfast will be served from 5AM-9AM, so we arranged a pick-up for Mayon ATV tour at 5:30AM. That morning at 5AM, breakfast, and the staff were still incomplete. They were still in the middle of bringing food out from the kitchen. Hopefully, this is not a common occurrence, but sharing it for the hotel's improvement. The staff were all accomodating, however we feel they lack training. Also, just want to recommend that the musical accompaniment at the Saigon should be improved. Anyway, this hotel is still highly recommended! We enjoyed the fire dance and the presentation of the staff. Overall, we had a great stay!
        Reviewed July 02, 2018
        8.0
        Excellent
        Rowena from Philippines
        Family with young children
        Deluxe Twin City/Countryside
        Stayed 1 night in May 2018
        Great View of Mayon”
        I guess that's the #1 asset of the hotel, the great view of Mayon. It is also has a good view of the Legazpi City downtown & the Albay Gulf. Food is quite expensive for a 5-star hotel in the province. Outdoor resto beside the pool served great food but check out the price first before you order (the price is per 100gms if I remember right). Their free buffet breakfast though is superb! lots of choices. Communication was a disappointment though. About a 3 weeks before our stay, they did email that they were undergoing renovations & I specifically said it's ok as long as the pool was open. Problem was, the pool was being treated that day! The jacuzzi was open but obviously needed to be cleaned too. All they could say was, sorry! I tried to send an email to their email addresses, left a message on their FB Messenger but didnt get any reply. The Hotel Staff had an entertaining performance in the evening (fire dance was cool & they would let you take photos with them).
        Reviewed May 12, 2018
        9.6
        Exceptional
        Jane from Philippines
        Couple
        Deluxe - 1 Queen Bed
        Stayed 1 night in April 2018
        Exceptional”
        Everyone is extremely helpful and polite and friendly. We really enjoyed our stay here and will definitely go back if given a chance to go back in Albay. Had a great view of Mayon even if it was cloudy when we were in the pool area. Buffet breakfast options are quite limited but it is not a hindrance for us to enjoy the meal and be full. We were able to avail of the free airport shuttle after checking out and it was a good 15 minute ride to the airport from the Hotel. If you are commuting, hotel can be visited via a tricycle from the Albay church.
        Reviewed April 26, 2018
        9.2
        Exceptional
        Jaela from Australia
        Business traveler
        Deluxe - 1 Queen Bed
        Stayed 1 night in March 2018
        Overnight Earth Hour Stay”
        60% Discounted Room Rate (+) Bed Linens / Beddings +++ Super comfortable and perfect for staycations. (+) movies and sleep ins (+) Buffet Breakfast great food promoting local delicacies, ambience relaxing (+) Swimming pool and Oriental Views overlooking the City = Relaxing Retreat Really appreciated how this Hotel did their part in promoting sustainable environment during Earth Hour when the lobby / corridor / restaurants were all Lights Off / Candlelit. It was a pretty special and magical night with the spectacular Fire Dance Show during the blessed Earth Hour. It was a wonderful surprise.
        Reviewed April 17, 2018
        8.4
        Excellent
        Robert from Philippines
        Group
        Deluxe Twin City/Countryside
        Stayed 1 night in March 2018
        Place under renovation, restaurant has a large part of dishes not available”
        The location allows a wonderful view on Mt. Mayon if there are no clouds. However, do not expect the service to go with the location. The restaurant seemed to have almost half of the dishes on its menu not available (including no seafood and hardly any dessert) and the service is slow (we were only two travellers). A badly needed renovation is going on. The spa is temporarily located in former guest rooms. The gym seems abandoned and has some twisted bars for changing weights on machines, making the latter almost impossible. The pool is nice.
        Reviewed April 05, 2018
        8.0
        Excellent
        Frank from Australia
        Solo traveler
        Deluxe Queen City/Countryside
        Stayed 1 night in February 2018
        Great Location- Needs a facelift ”
        I have already completed a hotel report card. This establishment is in an excellent location and high up. The Manila based channel 7 news team used it to set up their cameras filming the ongoing eruption of Mount Mayon. The staff are excellent, the facilities in some parts needed a birthday. The airport free shuttle is a bonus and the centre has good meals and services.
        Reviewed February 10, 2018
        2.0
        Maricel from Singapore
        Family with young children
        Deluxe Mayon Twin
        Stayed 2 nights in December 2018
        Incomplete & dirty rooms, cockroaches crawling”
        We booked 2 Deluxe Mayon Twin rooms and specifically requested for Mayon view, but did not get this when we arrived. We were given a very untidy, worn out rooms i.e. with dirty walls, cracking cupboards, dirty toilet still with hair on the floor, moldy sink. It looked like it has not been cleaned, wiped at all. I asked the housekeeping guy why our room had nothing in it and he revealed that they have an “economy package”. I was given an “ECONOMY” room set up. I believe this means incomplete toiletries, no water, no coffee, no hand towels, no DUVET just a flat sheet, no slippers. That’s not all, cockroaches were all over the room! My kids even call this “The Oriental Hotels and Cockroaches”. I paid in full, and this is what I got. I have approached the hotel managers, but no gestures to make up for their mistakes, it was disappointing. Instead of relaxing, we were outraged. It was a very unforgettable stay, in a bad way though.
        Reviewed January 04, 2019
        5.2
        Emmanuelle
        Group
        Deluxe - 1 Queen Bed
        Stayed 1 night in December 2018
        Poor service”
        Poor service. We were not provided with bath towels upon arrival. I called the front desk twice to request for one but to no avail, they just ignored our request. Good thing we brought our own. The location was good it’s just poor service. Not recommended.
        Reviewed January 01, 2019
        9.2
        Exceptional
        MITCHELLE from United States
        Family with teens
        Deluxe Mayon Twin
        Stayed 2 nights in January 2019
        Exceptional”
        Beautiful hotel but need renovation and Internet needs to be upgraded
        Reviewed January 11, 2019
        5.6
        Mungcal from Philippines
        Business traveler
        Deluxe Mayon Twin
        Stayed 1 night in October 2018
        OVER RATED”
        Agoda should be updated, its not a 5-star hotel anymore.. However, renovation are on going so you can hear the noisy sound in the morning until early evening, they should offer discounts for this inconvenience.. already told the staff my other complaints - Wi-fi very slow, the key card room most of the time was not working so you cannot enter the room and had to go down to be replaced. . only consolation is the staff, they were all nice..
        Reviewed October 20, 2018
        5.6
        Arlene from Philippines
        Family with young children
        Deluxe Queen City/Countryside
        Stayed 1 night in August 2018
        Above average”
        Hotel facility was not suited for its 4-star hotel rating. The rooms were not well cleaned and maintained. We had to vacate our room and transfer to another because there were so many ants in the headboard of the bed due something left there uncleaned. However, the room where we transferred looks like it has not been used for a long time. Stains were found in the bathroom and in the walls of the room. As for the buffet breakfast, it was just so so. The only nice about the hotel was the view of Mayon.
        Reviewed September 05, 2018
        6.4
        Good
        RICHARD from Philippines
        Business traveler
        Deluxe Queen City/Countryside
        Stayed 2 nights in August 2018
        Good”
        Wide array of food choices at the buffet at Saigon resto. Staff are very respectful and cheerful. I quiet don't agree on the staff hand gesture and bow because that is not a real Filipino way of greeting visitors. Shower room floor is slippery dangerous to be unsafe. Shower glass and floor connection needs more detailed cleaning. No toilet paper on the first day.
        Reviewed August 27, 2018
        10.0
        Exceptional
        Mark from Australia
        Family with young children
        Deluxe Twin City/Countryside
        Stayed 2 nights in November 2017
        Location ”
        Fantastic location and fabulous facilities and breakfast is very good indeed we have stayed here a few times and it is always so good the view of the Mayon is always amazing from the pool we will certainly recommend this place and stay there again on our next visit
        Reviewed November 09, 2017
        8.8
        Excellent
        Robert from United States
        Couple
        Deluxe - 1 Queen Bed
        Stayed 4 nights in July 2017
        A Marcos Era Relic in the Modern Philippine Age - a Must!”
        This thing was built (as the Mayon Imperial) in the early 80s in a US - a style of the big concrete box (brutalistic). Oversized in every way, it demands a large staff with all the FOH (front of house) and BOH (back of house) sizing...also including employee staffing. THAT SAID...the place tries very hard to be contemporary. This is not easy...but they actually pull it off. I got a standard room (not facing the volcano) and it was pleasant. Sure....the place needs a complete FF&E renovation (stated multiple times in Agoda reviews) but for the money...the value matched. Housekeeping was actually excellent (sans the FF&E issues) and the mattresses and HVAC good. We did have "issues" with tepid water in the shower. We did every outlet and tried all the food. Too much (as in everything)..Nestles' Magik Sarup (MSG and flavor enhancers), but I instructed all to remove it. Impossible with the buffets, but breakfast and dinners were good and all tried to deal with authentic Bicol cuisine. BUT... the seafood grill adjacent to the pool (magnificent view) was a very solid grilled seafood experience. A bit pricey and we paid almost 6K pesos (but we went wild). How often do you dine next to a living volcano anyway? Overall...the place is a monster and distanced a bit far from the center of things (typical of the 70s and 80s) and a tricycle or taxi is necessary to get anywhere cool (no one actually walks down the stairs to town...interesting). But you HAVE to try this place. Enjoy it for what it is. Maybe one time only....maybe more. But you have to visit this Ferdinand Marcos' time piece!!
        Reviewed July 24, 2017
        8.8
        Excellent
        Gayzelle from Philippines
        Family with teens
        Deluxe Queen City/Countryside
        Stayed 1 night in April 2017
        Great hotel ”
        The ambiance is great. Buffet breakfast was yummy! The rooms are smaller than expected. If you're commuting, the tricycle ride is about 150 pesos ( 3 persons) from the terminal. Overall, we enjoyed our stay and would love to stay here again.
        Reviewed May 02, 2017
        8.0
        Excellent
        Kathleen from Philippines
        Family with young children
        Deluxe Queen City/Countryside
        Stayed 1 night in April 2017
        Good location, nice hotel but service is poor”
        I love the set up of the hotel and the room but the staffs , poor service... when having breakfast they dont even assist you to your table , in the pool they wont give you towels... you have to ask for everything. The amenities are ok... but definitely will be back, they just have to improve their customer service.
        Reviewed April 26, 2017
        8.0
        Excellent
        Stephen from United Kingdom
        Solo traveler
        Deluxe Queen City/Countryside
        Stayed 2 nights in April 2017
        Great Relaxation ”
        Beautiful hotel, but just let down by the waiting staff in the lobby restaurant. The guys were good and attentive. But the second day was just the girls.....who were just too busy looking pretty to deal with simple things like fresh drinks and removing dirty dinner plates. I had my plate sat in front of me for an hour and there was only two tables to service. The infinity pool is amazing with awesome views of the the Mayon Volcano. The rooms are good with nice showers. The maids were awesome. Overall a good stay, but next time I would stay closer to Legazpi centre to make voyaging out more accessible.
        Reviewed April 06, 2017
        12345
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        The Oriental Hotel Legazpi
        |Very good 7.6
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