Sparkling clean
Located in heart of Hanoi
Top Value
Check-in [24-hour]
Excellent room comfort & quality
Free Wi-Fi
Pool with view
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
Golf course
14 travelers have booked today.
Based on 6,122 verified reviews
9.8
9.8
9.6
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Location rating score
| Value for money | 9.3 |
| Distance to city center | 0 km |
| Location rating | 9.8 |
| Nearest airport | Noi Bai International Airport (HAN) |
| Distance to airport | 21.6 km |
For your ease of travel around the city, The Oriental Jade Hotel provides shuttle service right at your doorstep making it easy for you to get to places conveniently.
You can benefit from your stay at The Oriental Jade Hotel a lot more by making the most of the property's accessible spa services that are offered for all its valuable guests to make your evening far better.
The Oriental Jade Hotel features car park nearby for all travelers traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
The Oriental Jade Hotel's most popular month where verified tourists have stayed the most is in May.
Past visitors that stayed at The Oriental Jade Hotel have given this property a rating of 9.778 for its remarkable service as the main highlight for their stay.
75.0% of our verified visitor assessments have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for The Oriental Jade Hotel down in the review section.
Verified solo travelers that have stayed at this property have given The Oriental Jade Hotel an average rating of 9.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past business travelers that have stayed at this property have given The Oriental Jade Hotel an average rating of 9.3. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given The Oriental Jade Hotel an average rating of 9.6. You can look up on more descriptive customer critiques, and comments by filtering for a specific type of verified guest travelers down in the review section.
Verified local visitors that have stayed at this property have given The Oriental Jade Hotel an average rating of 9.7. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.
The closest train, metro, or bus station is Hanoi Railway Station, 1124.49 m away from The Oriental Jade Hotel.
Unwind and Indulge at The Oriental Jade Hotel's Entertainment Facilities
At The Oriental Jade Hotel, we believe in providing our guests with a truly unforgettable experience. That's why we offer a range of top-notch entertainment facilities that are designed to help you unwind and indulge during your stay in Hanoi, Vietnam.
Step into our stylish bar and let our skilled bartenders craft you a delicious cocktail or pour you a glass of fine wine. With a cozy and sophisticated ambiance, our bar is the perfect place to relax and socialize with fellow travelers or simply enjoy some quiet time alone.
For the ultimate in relaxation, indulge in a rejuvenating massage at our spa. Our skilled therapists will melt away your stress and tension, leaving you feeling refreshed and revitalized. After your massage, take some time to relax in our sauna, where the heat will soothe your muscles and detoxify your body.
At The Oriental Jade Hotel, we understand the importance of self-care and wellness. That's why we offer a range of spa treatments that are designed to pamper and nourish your body and mind. From facials to body scrubs, our spa has everything you need to feel your best.
Whether you're looking to unwind with a drink, pamper yourself with a massage, or indulge in a spa treatment, The Oriental Jade Hotel's entertainment facilities have got you covered. Come and experience the ultimate in relaxation and luxury at our hotel in Hanoi, Vietnam.
Stay Active and Refreshed at The Oriental Jade Hotel's Sports Facilities
At The Oriental Jade Hotel, we understand the importance of staying active and refreshed during your stay. That's why we offer a range of top-notch sports facilities to cater to your fitness needs.
Our state-of-the-art fitness center is equipped with modern exercise machines and equipment, allowing you to maintain your workout routine even while traveling. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to stay in shape. Our friendly and professional staff are always on hand to assist you and provide guidance if needed.
Take a dip in our inviting outdoor pool, where you can cool off and relax after a long day of exploring the vibrant city of Hanoi. Surrounded by lush greenery and comfortable loungers, our pool area is the perfect spot to unwind and soak up the sun. Enjoy a refreshing drink from our poolside bar, offering a variety of refreshing beverages to quench your thirst.
Best of all, access to our fitness center is complimentary for all guests, ensuring that you can maintain your fitness routine without any additional cost. So whether you're a fitness enthusiast or simply looking to stay active during your stay, The Oriental Jade Hotel's sports facilities have got you covered.
Convenience Facilities at The Oriental Jade Hotel
At The Oriental Jade Hotel, guests can enjoy a range of convenience facilities that enhance their stay in Hanoi, Vietnam. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring that their cravings are always satisfied. The hotel also offers a laundry service, allowing guests to have their clothes cleaned and pressed without any hassle.
For added convenience, The Oriental Jade Hotel provides safety deposit boxes in each room, ensuring that guests can securely store their valuable belongings. The hotel's concierge is always on hand to assist guests with any requests or recommendations, making their stay even more enjoyable. Wi-Fi is available in public areas, allowing guests to stay connected and browse the internet effortlessly.
The Oriental Jade Hotel also offers a designated smoking area for guests who smoke, ensuring a comfortable environment for all. Free Wi-Fi is available in all rooms, allowing guests to stay connected and productive throughout their stay. Other convenient services include dry cleaning, express check-in/check-out, and luggage storage. The hotel's dedicated housekeeping team ensures that rooms are cleaned and refreshed on a daily basis, providing guests with a comfortable and pleasant environment throughout their stay.
Convenient Transport Facilities at The Oriental Jade Hotel
At The Oriental Jade Hotel, we understand the importance of convenient transportation options for our guests. That's why we offer a range of transport facilities to ensure a hassle-free stay.
For those arriving by air, our airport transfer service will whisk you away from Noi Bai International Airport to the hotel in no time. Our friendly and professional drivers will be waiting for you at the arrival hall, ready to assist with your luggage and provide a comfortable journey to the hotel.
Exploring Hanoi and its surrounding attractions is made easy with our tour services. Whether you're interested in a city tour, a visit to the famous Ha Long Bay, or exploring the charming Old Quarter, our knowledgeable guides will ensure you have an unforgettable experience.
If you prefer to explore at your own pace, we also offer car hire services. Choose from our fleet of well-maintained vehicles and enjoy the freedom to discover Hanoi and its hidden gems at your leisure.
For shorter journeys within the city, our shuttle service is available to take you to popular destinations such as Hoan Kiem Lake and the Temple of Literature. This convenient service allows you to save time and energy, so you can focus on enjoying your stay.
If you need to travel further afield or prefer the convenience of a taxi, our hotel can arrange a reliable taxi service for you. Our staff will ensure you get to your destination safely and efficiently.
Lastly, our ticket service is available to assist you with booking tickets for various attractions and shows in Hanoi. Whether you're interested in a traditional water puppet show or a cultural performance, our staff will be happy to help you secure the best seats.
At The Oriental Jade Hotel, we strive to provide our guests with the utmost convenience and comfort. With our comprehensive transport facilities, your stay in Hanoi will be a breeze.
Indulge in Culinary Delights at The Oriental Jade Hotel
At The Oriental Jade Hotel, dining is an experience to savor. With a range of dining facilities to choose from, guests are treated to a gastronomic journey that will tantalize their taste buds. Whether you prefer the convenience of 24-hour room service, the cozy ambiance of the coffee shop, or the elegance of the hotel's restaurant, you'll find a dining option to suit your mood and cravings.
Start your day off right with the delectable breakfast buffet, where you can indulge in a variety of international and local dishes. From freshly baked pastries to traditional Vietnamese delicacies, there's something for everyone. For those seeking a quick pick-me-up or a leisurely afternoon coffee, the hotel's coffee shop offers a cozy setting to relax and enjoy a cup of your favorite brew.
When hunger strikes, head to the hotel's restaurant, where you can feast on a diverse menu of culinary delights. From traditional Vietnamese cuisine to international favorites, each dish is expertly prepared using the finest ingredients. Whether you're in the mood for a hearty steak, a flavorful seafood dish, or a vegetarian option, the restaurant caters to all dietary preferences.
With 24-hour room service available, you can enjoy a delicious meal in the comfort of your own room. Whether you're craving a late-night snack or a full-course dinner, the hotel's attentive staff will ensure that your dining experience is nothing short of exceptional.
At The Oriental Jade Hotel, dining is not just a necessity, but a delight. With a range of dining facilities and options to choose from, guests are guaranteed a culinary journey that will leave them craving for more.
Luxurious and Spacious Rooms at The Oriental Jade Hotel
Experience the epitome of comfort and elegance at The Oriental Jade Hotel in Hanoi, Vietnam. With a wide range of room options to suit every traveler's needs, this hotel offers a truly unforgettable stay.
Indulge in the Deluxe Diamond View King room, boasting 28 square meters of space and a plush King bed. For those seeking a more executive experience, the Executive Double and Executive Twin rooms offer 25 square meters of sophistication, with a choice of a King bed or two Single beds respectively. Families will find the spacious Family Connecting room perfect, with 50 square meters and two comfortable Double beds.
Booking any of these exquisite rooms on Agoda ensures that you get the best prices and a hassle-free experience. With Agoda's user-friendly platform, you can easily compare rates, read reviews, and make secure bookings in just a few clicks. Enjoy peace of mind knowing that you have secured the best deal for your stay at The Oriental Jade Hotel.
Discover the Vibrant Hoan Kiem District in Hanoi
Nestled in the heart of Hanoi, the Hoan Kiem District is a vibrant and bustling neighborhood that offers a true taste of the city's rich history and culture. This district is home to the iconic Hoan Kiem Lake, a picturesque body of water surrounded by lush greenery and dotted with ancient temples and pagodas. Stroll along the lake's promenade, and you'll be enchanted by the serene atmosphere and the stunning views of the famous red-painted The Huc Bridge leading to the Ngoc Son Temple.
Aside from its natural beauty, the Hoan Kiem District is also known for its vibrant street life and bustling markets. Explore the narrow streets and alleyways, and you'll find an array of local shops, street food stalls, and traditional Vietnamese architecture. Don't miss the opportunity to sample some of the city's most delicious street food, from steaming bowls of pho to crispy banh mi sandwiches.
For history enthusiasts, the Hoan Kiem District is a treasure trove of historical landmarks and museums. Visit the Vietnam National Museum of History to delve into the country's rich past, or explore the Thang Long Imperial Citadel, a UNESCO World Heritage Site that dates back to the 11th century. Whether you're seeking cultural immersion, culinary delights, or a glimpse into Vietnam's fascinating history, the Hoan Kiem District has something to offer everyone.
Convenient Airport Transfers to The Oriental Jade Hotel in Hanoi
Arriving at the vibrant capital city of Hanoi, Vietnam, and looking for a seamless journey to The Oriental Jade Hotel in Hoan Kiem District? Fear not, as getting to this luxurious accommodation from the nearest airports is a breeze.
The Noi Bai International Airport is the main gateway to Hanoi, located approximately 45 kilometers away from the city center. To reach The Oriental Jade Hotel, you can choose from several convenient transportation options. One popular choice is to take a taxi or a ride-hailing service, such as Grab, which is widely available at the airport. The journey usually takes around 45 minutes, depending on traffic conditions. Alternatively, you can also opt for a private airport transfer arranged by the hotel, ensuring a hassle-free and comfortable ride directly to the hotel's doorstep.
Another option is to take a shuttle bus from the airport to Hanoi city center. The bus service operates at regular intervals and offers an affordable way to reach The Oriental Jade Hotel. Upon arrival at the city center, you can easily hail a taxi or use a ride-hailing service to complete your journey to the hotel, which is situated in the heart of Hoan Kiem District.
Traveling to The Oriental Jade Hotel from Hanoi's airports is a convenient and straightforward process, allowing you to start your stay in this elegant hotel without any hassle. Whether you choose a taxi, a private transfer, or a shuttle bus, you can look forward to a comfortable and enjoyable journey, surrounded by the rich culture and vibrant atmosphere of Hanoi.
Explore the Rich History and Cultural Gems Surrounding The Oriental Jade Hotel
Nestled in the heart of Hanoi, The Oriental Jade Hotel offers a prime location for exploring the vibrant history and cultural attractions of the city. Just a stone's throw away from the hotel, you'll find the historic Hoa Lo Prison, where you can delve into the captivating stories of Vietnam's past. The Vietnamese Women's Museum is also nearby, providing a fascinating insight into the role of women in the country's history and culture.
For those seeking a spiritual experience, a visit to St. Joseph's Cathedral and Ngoc Son Temple is a must. These awe-inspiring religious landmarks offer a serene escape from the bustling streets of Hanoi. If you're a fan of the arts, the Hanoi Opera House is just a short distance from the hotel, where you can catch a captivating performance or simply admire the stunning architecture.
Immerse yourself in the vibrant local culture by strolling along Hang Gai Street, also known as the Street of Hemp. Here, you'll find a treasure trove of traditional crafts, silk products, and souvenirs. For history enthusiasts, the Vietnam National Museum of History is within easy reach, housing a vast collection of artifacts that span centuries. Finally, don't miss the chance to witness the enchanting Lotus Water Puppet Theater, a unique and mesmerizing art form that showcases Vietnam's rural traditions.
With The Oriental Jade Hotel as your base, you'll be perfectly positioned to explore these captivating landmarks and attractions, immersing yourself in the rich history and cultural gems of Hanoi.
A Culinary Adventure at The Oriental Jade Hotel
When it comes to dining options, The Oriental Jade Hotel is surrounded by an array of fantastic restaurants that cater to every palate. Just steps away from the hotel, you'll find Maison Sen Buffet, a popular spot for indulging in a wide selection of delicious Vietnamese dishes. For those craving a mix of international flavors, Hang Qua (HQ Bistro - Food & Coffee) offers a diverse menu with dishes inspired by various cuisines. If you're in the mood for a unique coffee experience, The Note Coffee is a must-visit, known for its charming decor and tasty brews. For a taste of Vietnam's iconic dish, Pho 10 Ly Quoc Su is just a short stroll away, serving up steaming bowls of flavorful pho. The Hanoi Social Club is another nearby gem, offering a cozy atmosphere and a menu filled with creative and wholesome dishes. Beer enthusiasts will be delighted by the Pasteur Street Craft Beer - Hoan Kiem Taproom & Restaurant, where you can sample a variety of craft beers brewed on-site. For a local touch, Railway Cafe, owned by Tuan, is a hidden gem where you can enjoy a cup of coffee while chatting with the friendly owner. If you're looking for a quick and tasty bite, Banh My Mama and Noodle & Roll are perfect choices, serving up delicious banh mi and noodle dishes respectively. And for a truly gourmet experience, L'essence De Cuisine offers a refined menu of French-inspired cuisine. With such a diverse range of dining options just steps away, The Oriental Jade Hotel is the perfect base for a culinary adventure in Hanoi.
Shop 'til You Drop at The Oriental Jade Hotel
Located in the heart of Hanoi, The Oriental Jade Hotel is surrounded by an array of shopping landmarks that will delight any shopaholic. Just steps away from the hotel, you'll find Mai's Cafe, a charming spot where you can sip on a cup of Vietnamese coffee while browsing through a selection of handmade crafts and souvenirs. If you're in the mood for some traditional Vietnamese textiles, head over to Hai Van Printing and Embroidery Shop, where you can marvel at the intricate designs and even have a custom-made piece created just for you. For those looking for high-end fashion, Mosaique and L'Epicerie du Metropole offer a curated selection of designer clothing and accessories. If you're interested in immersing yourself in Vietnamese culture, Vietnam Cultural is the perfect place to explore traditional handicrafts, artwork, and unique home decor items. Marena Hanoi and Heydi Fashion House are also nearby, offering a wide range of trendy clothing and accessories. Bookworms will appreciate a visit to Infostones Bookshop, a cozy bookstore filled with a diverse selection of books in multiple languages. For those looking to capture the perfect photo, L'image is a boutique camera store that stocks a variety of high-quality cameras and accessories. And if you're in search of luxurious silk products, Airashi Silk is the place to go. With such a diverse range of shopping landmarks just a stone's throw away, The Oriental Jade Hotel is the perfect base for a memorable shopping experience in Hanoi.
Unbeatable Value: Experience Luxury at an Affordable Price
At The Oriental Jade Hotel, you can indulge in a luxurious stay without breaking the bank. With an average room price of just $157, this exquisite hotel offers exceptional value for money. Compared to the average price of a hotel room in Hanoi, which stands at $67, The Oriental Jade Hotel provides a truly unbeatable deal.
Step into a world of elegance and sophistication as you enter the beautifully designed rooms and suites of The Oriental Jade Hotel. Each accommodation is meticulously furnished with modern amenities and stylish decor, ensuring a comfortable and memorable stay. From the plush bedding to the sleek bathrooms, no detail has been overlooked. And the best part? You can enjoy all this luxury at a fraction of the price you would pay at other hotels in the city.
Whether you're a business traveler seeking a convenient location or a leisure traveler looking for a relaxing retreat, The Oriental Jade Hotel offers the perfect blend of affordability and opulence. Don't miss out on this incredible opportunity to experience the best of Hanoi without breaking the bank. Book your stay at The Oriental Jade Hotel today and treat yourself to a truly unforgettable experience.
Excellent Service and Clean Facilities
The Oriental Jade Hotel in Hanoi, Vietnam has received rave reviews from its guests, who have praised the hotel for its excellent service and clean facilities. The staff at the hotel are described as kind, friendly, and enthusiastic, providing a warm and welcoming atmosphere for guests. The hotel's Christmas dinner is highlighted as a delicious and great value experience, adding to the overall pleasant stay. Guests also appreciate the cleanliness of the hotel, noting that everything is perfect, clean, and comfortable. The breakfast options are also commended for being good and full of choice. With beautifully decorated interiors and a restaurant that offers great food, The Oriental Jade Hotel ensures that guests have a wonderful stay.
Exceptional Customer Ratings at The Oriental Jade Hotel
The Oriental Jade Hotel in Hanoi, Vietnam has received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall score of 9.4, this hotel has proven to exceed guests' expectations in every aspect.
One of the standout features of The Oriental Jade Hotel is its excellent value for money, scoring an impressive 9.2. Guests appreciate the hotel's affordable rates without compromising on quality. From the moment guests step into the hotel, they are greeted with a warm and inviting atmosphere, ensuring a comfortable and enjoyable stay. The hotel's commitment to providing exceptional value is evident in every aspect of the guest experience, from the well-appointed rooms to the attentive service provided by the staff.
The Oriental Jade Hotel also stands out for its outstanding facilities, receiving a remarkable rating of 9.1. Guests have access to a range of amenities that cater to their every need. Whether it's the well-equipped fitness center, the luxurious spa, or the rooftop swimming pool with panoramic views of the city, the hotel offers something for everyone. The attention to detail and the quality of the facilities contribute to a truly unforgettable stay. Guests can relax and unwind in style, knowing that every aspect of their comfort has been carefully considered.
Exceptional9.2
Facilities
Exceptional9.8
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Exceptional
Review summary
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Located in Hanoi's Old Quarter, this hotel is perfect for exploring the area. The staff is friendly and bilingual, happy to help with tours or airport transfers. Enjoy a tasty breakfast, including traditional Vietnamese dishes. The rooms are well-kept, with an impressive Lake View Gem Suite offering expansive windows overlooking the Old Quarter. The rooftop bar and infinity pool provide stunning city views and a relaxing atmosphere.
While updates are needed, they're clean and comfy.
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We liked this property very much. Check in was smooth and it looked like every guest checking in received a personal meeting with a member of the staff. At check in, one of the young ladies from the front gave us a welcome drink, clean moist towel, a map with some details and her suggestions on where to go. While our room was small, it was cozy and comfortable. It had a fridge and safe and TV with some English channels (think it was in the 50s). The bathroom was clean and supplied with shower gel, shampoo, conditioner and some travel essentials lid q tips and toothbrushes. The property has a rooftop bar and pool though we didn't use it because it's winter in Hanoi now and a bit on the cool side. There is a small fitness room with some basic things. The breakfast is buffet-style and has a LOT of choices - enough options to satisfy eastern and western palettes with hot eastern food like congee, noodles, chicken, fish and beef dishes, an egg station and pho station, fresh fruit, yogurt, cereal, juice, coffee, etc. And the staff was great. Always greeting you with a smile and friendly. Doormen would run to the door to get it for you. Front desk staff plus the managers and GM were very helpful with advice for tourists and genuinely sought feedback to know how to improve the hotel. During our stay, we saw many guests which is a good sign. Being Vietnam, I'm sure there are hotels that are cheaper but the Oriental Jade was well worth the price we paid and we would stay again.
First time visiting Hanoi, our highlight for the trip was the Halong bay cruise. We stayed in Hanoi the night before and the night after the cruise. Starting with the booking experience, very responsive. After booking I got an email from them regarding my booking information. I arranged an airport transfer to the hotel and also got a quick response with regard to the transportation. During the booking I had a slight hiccup accidentally booking the wrong month but the staff was kind and efficient in resolving that issue. Upon arrival at the hotel, the staff was waiting outside and opened the door for us. Luggage was also taken care of. Reception brought us to the check in area and we were offered welcome drinks and biscuits while we waited for our room key. The staff gave us a map of the area with a list of attractions and food near the surrounding area; she even recommended a couple of places to visit. After the room was ready, the staff escorted us to our room and gave us a quick tour. Soon after the bellboy brought up our luggage. The room is clean and spacious, with complimentary fruits and snacks. The first night in Hanoi we decided to dine at the rooftop bar/pool of the hotel. The menu consisted of a variety of Vietnamese cuisine. We got the beef pho and barbecue beef served on a bamboo stick, both were delicious. The waiter was thoughtful and patient, fulfilling our requests and even positioning the heat lamp so that we wouldn’t be cold. After dinner we turned in for the night. Breakfast consists of a variety of western and Vietnamese options. There’s a short menu sign on the table you can order from which is included in the breakfast buffet. During the checkout of our first stay, the reception offered us the option of luggage storage since we were coming back in a couple days. After our trip to Halong bay, we came back to The Oriental Jade. Once again we were met with the amazing hospitality of our first stay. We told receptionist that we will be flying back home the following day. She asked what time our flight was and recommended a pickup time and scheduled transportation to the airport. I scheduled a wake up call as well, which was right on time. During our second stay we required laundry service, since we will be leaving the day after, I opted to go for the express option for an additional charge. I called reception and the staff was there to pick up the laundry shortly after. The total time from drop off to pick up is approximately 5 hours. At checkout the following day the manager thanked us for choosing The Oriental Jade and gave us a little souvenir before we left for the airport. This is a five star experience and The Oriental Jade truly made my visit to Hanoi wonderful and unforgettable.
Staying at The Oriental Jade was hands down the highlight of our holiday in Vietnam — no other hotel even came close. From the moment we arrived, the experience was exceptional. We reached the hotel at 6am after an overnight train from Sapa, and the team kindly let us rest in a massage room while our room was being prepared. That thoughtful gesture made a world of difference to our day. The staff were truly outstanding — incredibly friendly, helpful, and attentive. They went above and beyond at every opportunity, always with a smile and a personal touch. We were thrilled to be upgraded to a suite, which was beautiful, spacious, and so comfortable. The bed was divine, the shower was fantastic, and we especially appreciated the turndown service in the evening. What really sets The Oriental Jade apart is the attention to detail. The staff remembered our names, and during breakfast, someone personally came to let us know that our driver had arrived early for our day tour — a small gesture that speaks volumes about their level of service. Breakfast itself was delicious, with the best French toast I’ve ever had. On our departure, we were given a thoughtful parting gift — a perfect end to a flawless stay. We’ll absolutely be staying here again the next time we’re in Hanoi, and I’ll be recommending The Oriental Jade to everyone I know. This hotel is truly a gem.
On the first day, although we arrived late, staff came to greet us at the hotel entrance and carried our luggage to the room. The room we booked was supposed to have a bathtub, but it only had a shower. When we informed the front desk staff, they apologetically said they had no available rooms and asked us to come back after breakfast the next morning. The next day, when we went back, they had properly followed up and changed our room. However, in that room, the switch to switch between the shower and faucet was not working, so we consulted the front desk staff again. They came to take a look immediately but said it seemed to be broken and promised to repair it the next day. They repaired it while we were out the following day. The staff members were always smiling and very kind. The breakfast at the restaurant on the basement level was also very delicious. Additionally, the rooftop bar offered a wonderful view of Hanoi at night. It is also fine to flush toilet paper. On our departure, even after checking out, we were able to use a shower for our late flight, and they provided bath towels as well. Upon leaving, a female staff member sincerely apologized for the troubles we experienced and offered a ride to the airport as compensation. We were also given a set of Vietnamese coffee as a souvenir, which seemed to be given to all guests. The thoughtfulness of the staff was exceptional, and it became a very memorable trip. If I have the opportunity to go to Hanoi again, I would like to stay at this hotel. Thank you, everyone.
Dear MRS. MINAE INAGAKI, Thank you so much for taking the time to share such a thoughtful and detailed review of your stay with us at The Oriental Jade Hotel. We sincerely appreciate your kind words about our team. It brings us great joy to know that our staff’s attentiveness—from greeting you upon your late arrival, assisting with your luggage, to offering a heartfelt farewell—left a positive impression on your experience. Your recognition truly means a lot to us. We also deeply regret the inconveniences you encountered with your room, and we thank you for your patience and understanding. We’re glad we could eventually provide a more suitable room, and that our team responded promptly and professionally when further issues arose. Your feedback is very important to us, and we will continue to use it to improve our services and facilities. It’s wonderful to hear that you enjoyed our breakfast, the rooftop bar view, and the thoughtful amenities we provided, including the Vietnamese
Airport transfer
Located in heart of Hanoi
Currency exchange
Free Wi-Fi in all rooms!
“Easily one of my best experiences ever”
From check-in to check-out, the team was amazing. When the taxi stopped in front of the hotel, two team members came out immediately - one to handle the luggage and the other to welcome me. There was a bit of fiasco with the taxi driver so the staff helped translate as well. I arrived quite early in the day but they were able to give me a room by 10:30am. They managed my expectations (told me it will be around an hour wait at the lobby if I wanted to wait) and within the hour, the room was ready. This was also a true boutique hotel experience - each item in the room was thoughtful, the bed and pillows comfortable, and although the room only had a small window without a view, it didn’t feel claustrophobic at all. Location is the best - walking distance from both the cathedral and the lake as well as a lot of other experiences (water puppet theater, spa, coffee shops). Before I left, they asked for feedback and I got to speak with the manager. He also handed me a small present (so i can make vietnamese coffee at home). The breakfast option was also “just right” — not too overwhelming but the right amount of options so I was able to eat favorites (bacon) regularly and try new items as well (there was one morning where there was beef lasagna - not usual for breakfast but no complaints from me). Should you stay here? Definitely!
Dear Mr/Ms Rosa Natividad, On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards, Hotel Management Team.