2025
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Awarded as a top choice of Agoda travelers in 2025.

The Pacific Sutera Hotel

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1 Sutera Harbour Boulevard, Sutera Harbour, Central Business District, Kota Kinabalu, Malaysia, 88100

Highlights

Great view

- Panoramic South China Sea and marina views deliver memorable sunsets f...

I love the view can see d sunset from my room view.
Great swimming pool

- Three main pools (Magellan, Marina, Pacific) plus kids' pool and slide...

The kids enjoy staying here especially the pool.
Great for children

- Bubble activities, a balloon‑tower slide, scheduled kids’ programs and...

The kids enjoy staying here especially the pool.
Great nearby activities

- Pickleball courts, golf options, scheduled island/snorkeling trips and...

Lots of activities everyday, having fun!
Ideal location

Everything is good about this hotel, the staff the location.

Facilities

Private beach

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

About us

Oceanfront at a private marina and 18‑hole golf course, The Pacific Sutera Hotel offers rooftop sky‑bar, waterfront dining, pools, beach sunsets, marina village excursions, tropical gardens and direct Sutera Harbour access—ideal for two. In Kota Kinabalu CBD, this hotel is ideal for two travelers—close to seafood markets, nightlife and island day-trip departures. Amenities include an infinity pool with panoramic sea views, private beach access and a steamroom. Rooms have air conditioning, free Wi‑Fi and a private balcony or terrace; select rooms feature garden or sweeping ocean views. Nearby attractions: The Golf Academy Borneo for lessons and play, and Imago and Oceanus Waterfront Mall for dining, shopping and entertainment—everything for a convenient, activity-filled stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

Booked 9 times in 24h

Facilities 8.9
Cleanliness 8.8
Location 8.8
Service 8.7

Based on 18,342 verified reviews

Facilities score out of 10
Cleanliness score out of 10
Location score out of 10
Service score out of 10
Value for money score out of 10
Room comfort and quality score out of 10
  • "The facilities were excellent, especially the swimming pool."
  • "A wonderful place to stay with a stunning view."
  • "The room was clean, spacious, and very comfortable."
  • "Everything is perfect specialy location, view and car Park."
  • "Staff were friendly and helpful throughout my stay."
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Nearest transportation options

South Bus Terminal is within 1.47 km

Sembulan Sekretariat Train Station Sembulan Sabah Station is within 1.52 km

See map

8.8Excellent

Location rating score

Excellent location - 760 meters from city center
Parking
FREE
Popular landmarks
Sabah State Museum
1.8 km
Night Market
2.4 km
Gaya Street Sunday Market
2.9 km
Kota Kinabalu City Mosque
3.2 km
Signal Hill Observatory Platform
3.4 km
Closest landmarks
Sutera Harbour Golf & Country Club
420 m
The Golf Academy Borneo
420 m
Double Six Memorial Park
660 m
Stone boardwalk sunset viewpoint
770 m
Habour City car park
850 m

Good to know

Value for money8.5
Distance to city center3 km
Location rating8.8
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport4.8 km

Select your room

1/18

Family Room

90 m²/969 ft²
Max 2 adults
1 king bed and 2 single beds
Fits groups

8.1

Excellent

Room comfort
  • Outdoor view
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Mobility accessibility
  • Electric kettle
  • Additional bathroom
  • Additional toilet
  • Bathrobes
  • Bathroom phone
  • Bathtub
1/18

Deluxe King Room

33 m²/355 ft²
Max 3 adults
1 king bed

8.7

Excellent

Room comfort
  • Courtyard view
  • Adjustable height hand-held shower wand
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Mobility accessibility
  • Non-slip grab bar
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
1/18

Junior Suite

83 m²/893 ft²
Max 2 adults
1 king bed

8.5

Excellent

Room comfort
  • Outdoor view
  • Mobility accessibility
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Cleaning products
  • Hair dryer
  • Mirror
  • Private bathroom
1/18

Premium King

33 m²/355 ft²
Max 2 adults
1 king bed

8.7

Excellent

Room comfort
  • Outdoor view
  • Adjustable height hand-held shower wand
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Non-slip grab bar
  • TTY/TTD compatibilty
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
1/18

Deluxe Sea View King Room

33 m²/355 ft²
Max 2 adults
1 king bed

8.7

Excellent

Room comfort
  • Ocean view
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Mobility accessibility
  • Non-slip grab bar
  • TTY/TTD compatibilty
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
1/18

Deluxe Twin

33 m²/355 ft²
Max 2 adults
2 single beds
Preferred by Couples

8.6

Excellent

Room comfort
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Mobility accessibility
  • Non-slip grab bar
  • TTY/TTD compatibilty
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Cleaning products
1/18

Premium Sea View Double Room

33 m²/355 ft²
Max 2 adults
1 king bed

8.5

Excellent

Room comfort
  • Ocean view
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Non-slip grab bar
  • TTY/TTD compatibilty
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Cleaning products
1/17

Premium Twin

33 m²/355 ft²
Max 2 adults
2 single beds

8.1

Excellent

Room comfort
  • Garden view
  • Bathtub grab bar
  • Hearing accessible room and/or kit
  • Electric kettle
  • Bathrobes
  • Bathtub
  • Cleaning products
  • Hair dryer
  • Mirror
  • Private bathroom
1/16

Executive Suite

105 m²/1130 ft²
Max 2 adults
1 king bed
  • Ocean view
  • Top floor available
  • Mobility accessibility
  • Non-slip grab bar
  • TTY/TTD compatibilty
  • Electric kettle
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Cleaning products
1/16

Deluxe Sea View Twin Room

33 m²/355 ft²
Max 2 adults
2 single beds

8.5

Excellent

Room comfort
  • Sea view
  • Electric kettle
  • Bathrobes
  • Bathtub
  • Cleaning products
  • Hair dryer
  • Mirror
  • Private bathroom
  • Separate shower/bathtub
  • Shower

Frequently asked questions

The Pacific Sutera Hotel has a variety of restaurant and food options for you to experience while lounging at this property, which include International cuisine, Asian cuisine, Chinese cuisine, Buffet in restaurant, and Western cuisine.

Experience your vacation the best way possible with The Pacific Sutera Hotel's bar and poolside bar available right in front of your doorstep for whenever you need a drink or two.

For your convenience when traveling around the city, The Pacific Sutera Hotel provides shuttle service right where you need it making it easy for you to get to places effortlessly.

While relaxing at The Pacific Sutera Hotel, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.

The Pacific Sutera Hotel presents a variety of entertainment facilities consisting of billiards, games room, and bowling alley to keep you busy and entertained throughout your stay here.

Yes! The Pacific Sutera Hotel provides dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your finest in your favorite outfit. Please contact the property for more information.

Absolutely! The benefits of staying at The Pacific Sutera Hotel include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

The typical room rate for The Pacific Sutera Hotel in the past month is 891.25 MYR, compared to city's average of 242.54 MYR.

The Pacific Sutera Hotel supports up to 5, with payment card options consisting of MasterCard, UnionPay, American Express, and Visa.

Verified families with young children that have stayed at this property have given The Pacific Sutera Hotel an average rating of 8.6. You can look up more specific customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

The Pacific Sutera Hotel’s local community is Central Business District which consists of popular restaurants such as D'Lengkuas Restaurant, Grace Square, Restoran D' Malindo, and Sembulan Lobster Restaurant.

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More about The Pacific Sutera Hotel

More about The Pacific Sutera Hotel

Experience Luxury and Convenience at The Pacific Sutera Hotel

Welcome to The Pacific Sutera Hotel, a luxurious 5-star hotel nestled in the heart of Kota Kinabalu, Malaysia. With its prime location, impeccable service, and world-class amenities, this hotel offers a truly unforgettable experience for both business and leisure travelers. As you step into the hotel, you will be greeted by a warm and inviting atmosphere. The Pacific Sutera Hotel boasts 497 beautifully appointed rooms, each thoughtfully designed to provide the utmost comfort and relaxation. Whether you choose a deluxe room, a suite, or a luxurious villa, you can expect modern furnishings, elegant decor, and breathtaking views of the surrounding city or the sparkling South China Sea. Check-in at The Pacific Sutera Hotel begins at 03:00 PM, allowing you ample time to settle in and start your vacation. The hotel's close proximity to the city center, just 3 km away, ensures that you are never far from the vibrant energy and attractions of Kota Kinabalu. Plus, with a quick 10-minute drive to the airport, you can easily transition from the excitement of your trip to the comfort of your luxurious accommodations. Families traveling with children will be delighted to know that The Pacific Sutera Hotel welcomes young guests with open arms. Children between the ages of 6 to 12 can stay free of charge, making it the perfect destination for a memorable family getaway. With a host of kid-friendly activities and facilities, including a dedicated children's pool and a playground, your little ones will be entertained and well taken care of throughout their stay.

Endless Entertainment at The Pacific Sutera Hotel

At The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, guests are treated to a wide array of entertainment facilities that cater to every interest and preference. Whether you're looking to indulge in some retail therapy, unwind with a drink, or dance the night away, this hotel has it all. Step into the hotel's shops and explore a variety of unique souvenirs and gifts to take home as a memento of your stay. For a more laid-back evening, head to the bar and enjoy a refreshing cocktail while taking in the stunning views of the surrounding garden. If you're in the mood to let loose and dance, the hotel's nightclub is the perfect spot to groove to the latest beats. For those seeking relaxation and rejuvenation, The Pacific Sutera Hotel offers a range of wellness facilities. Pamper yourself with a luxurious massage at the salon or unwind in the hot tub, sauna, or steam room. Indulge in a spa treatment and let the expert therapists melt away your stress and tension. If you're looking for some friendly competition, head to the games room and challenge your friends or family to a round of billiards or table tennis. And for those who love to sing their hearts out, the karaoke room is the ideal place to showcase your vocal talents. With its diverse range of entertainment facilities, The Pacific Sutera Hotel ensures that every guest's stay is filled with excitement, relaxation, and unforgettable memories.

Unleash Your Inner Athlete at The Pacific Sutera Hotel

The Pacific Sutera Hotel in Kota Kinabalu offers an impressive array of sports facilities that cater to every athlete's needs. Whether you're a golf enthusiast, a water sports lover, or a fitness fanatic, this hotel has something for everyone. Tee off at the hotel's own golf course, conveniently located on-site, and enjoy a challenging round of golf amidst stunning views of the surrounding landscape. If you prefer a more intense workout, head to the fitness center, where state-of-the-art equipment awaits. Stay active with a game of tennis on one of the hotel's well-maintained tennis courts or indulge in a friendly match of badminton. For water sports enthusiasts, the options are endless. Take advantage of the motorized water sports available, such as jet skiing and parasailing, or opt for a more serene experience with non-motorized water sports like kayaking and paddleboarding. The hotel's outdoor pool offers a refreshing escape, while the private beach invites you to soak up the sun and enjoy the crystal-clear waters. After an exhilarating day of activities, unwind at the poolside bar with a refreshing cocktail or try your hand at fishing. For some friendly competition, challenge your friends or family to a game of table tennis, bowling, or darts at the hotel's recreational facilities. The mini golf course is perfect for a fun-filled afternoon, and the watersports equipment rentals ensure you have everything you need for an exciting adventure. For those seeking a more calming experience, the yoga room provides a serene space to practice your poses and find inner peace. Explore the vibrant underwater world with a diving or snorkeling excursion, or simply relax on the beautiful beach. The Pacific Sutera Hotel goes above and beyond to provide a comprehensive range of sports facilities, ensuring that every guest can enjoy their favorite activities during their stay. With both free and additional charge options available at the fitness center, there's no excuse not to stay active and make the most of your time at this exceptional hotel.

Unparalleled Convenience at The Pacific Sutera Hotel

At The Pacific Sutera Hotel, we prioritize your comfort and convenience above all else. With an array of top-notch amenities and services, we ensure that your stay with us is nothing short of exceptional. Our 24-hour room service is at your beck and call, allowing you to indulge in delectable dishes and refreshing beverages in the comfort of your own room, anytime you desire. Our dedicated laundry service takes care of all your laundry needs, ensuring that you have fresh and clean clothes throughout your stay. Additionally, our attentive concierge is always ready to assist you with any requests or inquiries you may have. The safety deposit boxes provide peace of mind for your valuables, while our luggage storage ensures that your belongings are securely stored during your visit. With complimentary Wi-Fi available in all rooms and public areas, staying connected has never been easier. For our guests who smoke, we have a designated smoking area to cater to your needs. With daily housekeeping, dry cleaning, and luggage storage services, you can relax and enjoy your stay without any worries.

Convenient Transport Facilities at The Pacific Sutera Hotel

At The Pacific Sutera Hotel, we prioritize the convenience and comfort of our guests by offering a range of transport facilities. Whether you are arriving by air or exploring the city, we have got you covered. Our airport transfer service ensures a hassle-free journey from Kota Kinabalu International Airport to the hotel, allowing you to start your vacation on a stress-free note. For those looking to explore the city and its surrounding attractions, our tour desk can assist you in planning and booking exciting excursions. Whether you want to go island hopping, visit the famous Kinabalu Park, or discover the vibrant local markets, our knowledgeable staff will ensure you have an unforgettable experience. If you prefer to have your own transportation, we offer convenient car hire services. You can easily explore Kota Kinabalu at your own pace and visit nearby attractions such as the Signal Hill Observatory Platform and the Sabah State Museum. For guests who prefer not to drive, our shuttle service and taxi service are available to take you to popular destinations in the city. At The Pacific Sutera Hotel, we understand the importance of parking convenience. We provide valet parking and have a car park onsite for guests who prefer to drive. Self-parking is also available, and the best part is, it is free of charge. So, whether you are arriving by car or need transportation during your stay, we have the facilities to cater to your needs.

Luxurious Room Facilities at The Pacific Sutera Hotel

Indulge in a world of luxury and comfort at The Pacific Sutera Hotel, where every detail has been carefully curated to ensure an unforgettable stay. The hotel offers an array of room facilities that cater to the needs and desires of every guest. Step into your room and be greeted by the cool breeze of the air conditioning, providing a refreshing respite from the tropical climate of Kota Kinabalu. Wrap yourself in the plush bathrobes provided, adding an extra touch of opulence to your stay. Stay updated with the latest news and happenings with the complimentary daily newspaper, keeping you informed and entertained throughout your stay. For those seeking entertainment, The Pacific Sutera Hotel offers in-house movies, allowing you to unwind and enjoy a movie night in the comfort of your room. Style your hair effortlessly with the hair dryer provided, ensuring you look your best for any occasion. Relax and unwind as you catch up on your favorite shows with the television equipped in every room. Quench your thirst with the well-stocked mini bar, offering a wide selection of beverages and snacks to satisfy any craving. Stay connected to the world with the satellite/cable TV, providing a variety of channels to suit your preferences. With these exceptional room facilities, The Pacific Sutera Hotel guarantees a truly remarkable and comfortable stay for every guest.

Indulge in a Gastronomic Delight at The Pacific Sutera Hotel

At The Pacific Sutera Hotel, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities to choose from, you'll never have to worry about satisfying your culinary desires. Start your day off right with a scrumptious breakfast buffet at our restaurant. Indulge in a wide array of delectable dishes, from local Malaysian delicacies to international favorites. Our talented chefs ensure that each dish is prepared with the freshest ingredients and utmost care, guaranteeing a memorable dining experience. For a quick bite or a relaxing cup of coffee, head to our coffee shop. Here, you can savor aromatic coffee blends and enjoy a selection of light snacks and pastries. Whether you're catching up with friends or simply want to unwind, the cozy ambiance of the coffee shop provides the perfect setting. If you prefer the convenience of dining in the comfort of your own room, our 24-hour room service is at your disposal. Choose from an extensive menu featuring a variety of cuisines, and our attentive staff will deliver your meal right to your doorstep. For our Muslim guests, we also have a halal restaurant that serves authentic Malaysian and international halal cuisine. With a commitment to providing halal-certified dishes, you can dine with peace of mind knowing that your dietary requirements are being met. With daily housekeeping ensuring cleanliness and hygiene, you can focus on savoring the delightful culinary offerings at The Pacific Sutera Hotel. Whether you're a food enthusiast or simply looking to satisfy your hunger pangs, our dining facilities are sure to leave you feeling satisfied and coming back for more.

Luxurious Room Options at The Pacific Sutera Hotel in Kota Kinabalu

Discover a range of exquisite room types at The Pacific Sutera Hotel, each designed to cater to different preferences and needs. From the spacious Executive Suite spanning 105 square meters with a plush King Bed to the elegant Junior Suite offering 82 square meters of comfort, guests can enjoy a variety of luxurious accommodations. For those seeking a cozy yet stylish stay, the Premium King and Deluxe King Rooms, each measuring 33 square meters, provide a perfect retreat. Travelers looking for stunning views can opt for the Premium Sea View Double Room or the Deluxe Sea View King Room, both offering breathtaking vistas of the sea. Families can choose the expansive Family Room, covering 90 square meters with options for either two Single Beds or a King Bed, ensuring ample space for everyone. Additionally, the Pacific Club Double or Twin Room with Golf Course View and Club Lounge Access offers an exclusive experience for discerning guests, while the Deluxe Twin, Deluxe Sea View Twin, Premium Twin, and Premium Sea View Twin Rooms provide versatile options for friends or colleagues traveling together.

Discover the Vibrant Central Business District in Kota Kinabalu

Nestled in the heart of Kota Kinabalu, Malaysia, The Pacific Sutera Hotel offers easy access to the vibrant Central Business District (CBD). This bustling area is a hub of commerce, entertainment, and cultural attractions, making it the perfect base for both business and leisure travelers. The CBD of Kota Kinabalu is a dynamic and lively neighborhood that buzzes with activity day and night. Here, you'll find a plethora of modern skyscrapers housing corporate offices, banks, and financial institutions. It is also home to a wide range of shopping malls, where you can indulge in retail therapy and find everything from high-end fashion brands to local handicrafts. In addition to its commercial offerings, the CBD is also a cultural hotspot. Explore the colorful Filipino Market, where you can immerse yourself in the local culture and pick up unique souvenirs. For a taste of history, visit the Sabah State Museum and Heritage Village, which showcases the rich heritage and traditions of Sabah. After a day of exploring, unwind at one of the CBD's many dining establishments. From upscale restaurants serving international cuisine to local eateries offering mouthwatering Malaysian delicacies, there is something to satisfy every palate. With its prime location in the heart of the CBD, The Pacific Sutera Hotel is the perfect choice for those seeking convenience and a vibrant atmosphere. Whether you're in Kota Kinabalu for business or pleasure, this hotel provides a comfortable and luxurious retreat in the midst of all the action.

Convenient Transportation Options from the Airport to The Pacific Sutera Hotel

Located in the heart of Kota Kinabalu's Central Business District, The Pacific Sutera Hotel offers a luxurious and convenient stay for travelers visiting Malaysia. Getting to the hotel from the nearest airport is a breeze, thanks to the various transportation options available. If you are arriving at Kota Kinabalu International Airport (BKI), the most convenient way to reach The Pacific Sutera Hotel is by taxi. Taxis are readily available at the airport and offer a comfortable and efficient mode of transportation. The journey to the hotel takes around 15-20 minutes, depending on the traffic, and provides scenic views of the city along the way. For those looking for a more budget-friendly option, there is also a shuttle bus service available from the airport to the city center. From the city center, it is easy to catch a taxi or a ride-sharing service to The Pacific Sutera Hotel. The shuttle bus service operates at regular intervals and provides a hassle-free way to reach the hotel. Alternatively, if you prefer public transportation, you can take a local bus from the airport to the city center. From the city center, it is a short taxi ride to The Pacific Sutera Hotel. While this option may take slightly longer, it offers an authentic local experience and is a great way to immerse yourself in the vibrant atmosphere of Kota Kinabalu. No matter which transportation option you choose, reaching The Pacific Sutera Hotel from the nearest airport is a straightforward and convenient process. With its prime location in the Central Business District, the hotel is easily accessible, allowing you to start your stay in Kota Kinabalu with ease and comfort.

Explore the Vibrant Surroundings of The Pacific Sutera Hotel

Nestled in the heart of Kota Kinabalu, The Pacific Sutera Hotel offers easy access to a range of exciting landmarks and attractions. Just a short distance away, you'll find Poring Hot Springs, a natural wonderland known for its therapeutic hot springs and beautiful landscapes. Immerse yourself in the soothing waters and indulge in a rejuvenating experience amidst the lush greenery. For those seeking cultural exploration, the majestic Kota Kinabalu City Mosque is a must-visit. With its stunning architecture and serene ambiance, this mosque is a symbol of religious harmony in Malaysia. Take a moment to admire the intricate details and enjoy the tranquility that surrounds this magnificent landmark. Adventure enthusiasts will be delighted to discover Mamutik Island, a tropical paradise just a boat ride away from the hotel. Dive into crystal-clear waters, explore vibrant coral reefs, and soak up the sun on pristine white sandy beaches. The island offers a range of water activities, from snorkeling to kayaking, ensuring an unforgettable experience for all. History buffs can delve into the rich heritage of Sabah at the Sabah State Museum. Discover fascinating exhibits that showcase the cultural diversity and natural history of the region. Nearby, the Signal Hill Observatory Platform offers panoramic views of the city and its surroundings, providing a perfect spot for stunning sunset vistas. For a taste of local culture and flavors, head to the Filipino Market Kota Kinabalu. This bustling market is a treasure trove of handicrafts, souvenirs, and delicious street food. Immerse yourself in the lively atmosphere, haggle for bargains, and savor the authentic flavors of Sabah. Jesselton Point is another nearby attraction, serving as a gateway to breathtaking island adventures. Catch a boat here and explore the beautiful marine life and stunning coral reefs of the Tunku Abdul Rahman Marine Park. Take a step back in time at the Atkinson Clock Tower, a historic landmark that stands as a reminder of Kota Kinabalu's colonial past. The tower offers panoramic views of the city and is a popular spot for photography enthusiasts. Nature lovers can escape the bustling city at the Kota Kinabalu Wetland Centre, a tranquil sanctuary teeming with diverse bird species and lush vegetation. Embark on a leisurely stroll along the wooden boardwalks and immerse yourself in the beauty of this unique wetland ecosystem. Last but not least, don't miss the iconic Marlin Statue, a symbol of Kota Kinabalu's fishing heritage. Located near the hotel, this statue is a popular spot for photo opportunities and a great starting point for exploring the city. With its prime location, The Pacific Sutera Hotel offers a gateway to a world of adventure, culture, and natural beauty. Whether you're seeking relaxation, exploration, or a taste of local life, the hotel's surrounding landmarks and attractions have something for everyone.

Convenient Access to Public Transport Stations near The Pacific Sutera Hotel

The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, offers guests easy access to several nearby public transport stations, including the South Bus Terminal and the North Bus Terminal. These stations provide convenient options for exploring the city and its surrounding areas. Located just a short distance from the hotel, the South Bus Terminal serves as a major transportation hub for buses traveling to various destinations within Kota Kinabalu and beyond. From here, guests can easily access popular attractions such as the Kota Kinabalu City Mosque, Signal Hill Observatory Platform, and the Sabah State Museum. The North Bus Terminal, also situated nearby, offers additional transportation options for guests looking to explore the northern part of Kota Kinabalu. This terminal provides access to destinations such as the Kota Kinabalu International Airport, the Upside Down House, and the Lok Kawi Wildlife Park. Whether you're planning to explore the city or venture further afield, the public transport stations near The Pacific Sutera Hotel provide a convenient and efficient way to navigate Kota Kinabalu and its surrounding areas.

A Culinary Journey in Kota Kinabalu

When it comes to dining options, The Pacific Sutera Hotel's location in Kota Kinabalu offers a plethora of choices that will satisfy every palate. Just a short distance away, you'll find Guan's Kopitiam Gaya Street, a local favorite known for its traditional Malaysian breakfast and aromatic coffee. For those craving a taste of the local laksa, Yee Fung Laksa is a must-visit, serving up a bowl of rich and flavorful broth that will leave you wanting more. Kedai Kopi Wan Wan is another popular spot, offering a variety of local dishes such as nasi lemak and roti canai. If you're in the mood for some finger-licking good fried chicken, Borenos Fried Chicken in Asia City is the place to be. For a taste of Hainanese cuisine, Yii Siang Hainan Ngiu Chap is highly recommended, serving tender beef noodles in a flavorful broth. If you're a fan of Indian cuisine, Krishna Fish Head Curry Restaurant is a must-try, serving authentic and aromatic fish head curry. After a satisfying meal, take a stroll along KK Waterfront and indulge in the vibrant atmosphere and waterfront views. For a unique dining experience, head to CHUBS, a trendy restaurant offering a fusion of Asian and Western flavors. If you're in the mood for hotpot, Seoul Garden HotPot Suria Sabah is the place to be, where you can enjoy a wide array of fresh ingredients in a cozy setting. Last but not least, Shoney's Dining & Bar is the perfect spot to unwind and enjoy a refreshing cocktail or two. With such a diverse range of dining options just a stone's throw away, The Pacific Sutera Hotel ensures that your culinary journey in Kota Kinabalu will be nothing short of delightful.

Shop 'til you drop in Kota Kinabalu

The Pacific Sutera Hotel is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a short distance away, you'll find the bustling Asia City Complex, offering a wide range of retail outlets and eateries to explore. For those looking for unique stationery and gifts, Salt x Paper Stationery & Gifts is a must-visit, while book lovers can indulge in a treasure trove of literature at Iwase Books and Borneo Books II. KK Times Square and KK Plaza are perfect destinations for fashion enthusiasts, with a variety of trendy boutiques and stores. If you're in the mood for some local flavor, head to Gaya Shop Lot and the Filipino Market Sabah, where you can browse through an assortment of traditional handicrafts, souvenirs, and local delicacies. After a long day of shopping, treat yourself to a relaxing session of Japanese Shiatsu & Reflexology or drop off your laundry at Mega Laundry - Kampung Air to freshen up your wardrobe. With so many shopping landmarks in close proximity, The Pacific Sutera Hotel is the ideal base for a retail therapy getaway in Kota Kinabalu.

Luxury at an Affordable Price: The Pacific Sutera Hotel

Experience the epitome of luxury without breaking the bank at The Pacific Sutera Hotel in Kota Kinabalu, Malaysia. With an average room price of just $116, this stunning hotel offers exceptional value for money compared to the average price of a hotel room in the city, which stands at $54. Nestled amidst lush tropical gardens and overlooking the sparkling South China Sea, The Pacific Sutera Hotel provides a haven of tranquility and indulgence. Immerse yourself in the opulence of spacious and elegantly appointed rooms, featuring modern amenities and breathtaking views. Whether you choose a deluxe room or a luxurious suite, you can expect a comfortable and unforgettable stay. Indulge in a wide array of world-class facilities and services that cater to your every need. Take a dip in the expansive swimming pool, unwind with a rejuvenating spa treatment, or savor delectable cuisines at the hotel's exquisite restaurants. With its unbeatable combination of affordability and luxury, The Pacific Sutera Hotel is the perfect choice for discerning travelers seeking an unforgettable experience in Kota Kinabalu.

Fabulous Service and Friendly Staff at The Pacific Sutera Hotel

The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, has received rave reviews from its satisfied guests. With fabulous service and a staff that is known for being very friendly, this hotel is highly recommended by its guests. The hotel's workers are praised for their kindness and friendliness, making every guest feel welcome and well taken care of. The pool is a hit with kids, and the rooms are not only clean but also offer stunning views. The Pacific Sutera Hotel is known for its great facilities, including a buffet breakfast that is both delicious and extensive. Overall, guests have had a fantastic experience at this hotel, thanks to its friendly staff, excellent service, and top-notch amenities.

An Oasis of Luxury and Exceptional Service

The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, has garnered an impressive overall rating of 8.6 from satisfied guests. This luxurious hotel offers an experience that combines world-class facilities, impeccable cleanliness, and a prime location, ensuring an unforgettable stay for every traveler. One of the standout features of The Pacific Sutera Hotel is its exceptional staff performance, which has earned it a remarkable rating of 8.6. The dedicated and friendly staff go above and beyond to ensure that guests feel welcomed and well taken care of throughout their stay. From the moment you step into the hotel, you will be greeted with warm smiles and a genuine desire to make your experience truly memorable. Whether you need assistance with booking tours, arranging transportation, or simply seeking recommendations for local attractions, the knowledgeable staff are always ready to assist, providing a level of service that exceeds expectations. Another highlight of this hotel is its outstanding facilities, which have received a rating of 8.8. The Pacific Sutera Hotel offers a wide range of amenities that cater to the needs of both leisure and business travelers. The expansive swimming pool, complete with sun loungers and a poolside bar, provides the perfect setting for relaxation and rejuvenation. For those looking to stay active, the hotel boasts a modern fitness center equipped with state-of-the-art equipment. Additionally, the hotel offers a variety of dining options, ensuring that every palate is satisfied. From exquisite international cuisines to local delicacies, guests can indulge in a culinary journey that will tantalize their taste buds. With its exceptional staff performance, top-notch facilities, and prime location, The Pacific Sutera Hotel is a true oasis of luxury in Kota Kinabalu. Whether you are visiting for business or pleasure, this hotel promises a memorable experience that will leave you wanting to return again and again.

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Amenities and facilities

Excellent8.9

Facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Korean
  • Malay
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Activity Kits
  • Badminton court
  • Billiards
  • Boating
  • Body scrub
  • Bowling alley
  • Complimentary movies
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Golf course [on-site]
  • Gym/fitness
  • Hot tub
  • Karaoke
  • Laptop/PC rental
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Private bath
  • Private beach
  • Pub crawl
  • Sauna
  • Snorkeling
  • Spa
  • Spa/sauna
  • Squash court
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • water slides
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • Alcohol
  • Alternative meal arrangement
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Fruits/snacks
  • Halal breakfast
  • Happy hour
  • International cuisine in restaurant
  • Kitchenette
  • Poolside bar
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • On-site event hosting
  • Outdoor venue for special events
  • Postal service
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Couple's room
  • Filming locations
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Proposal spot
  • Rooftop area
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Window
  • Window that opens

Food and dining

Breakfast options
  • American
  • Asian
  • Halal
  • Buffet
Restaurants on site
Cafe Boleh
  • Cuisine: International
  • Menu: Buffet, A-la-carte
Silk Garden
  • Cuisine: Asian, Chinese

Location

1 Sutera Harbour Boulevard, Sutera Harbour, Central Business District, Kota Kinabalu, Malaysia, 88100

Excellent8.8

Location

Airports
  • Kota Kinabalu International Airport (BKI)
    4.8 km
  • Labuan Airport (LBU)
    116.4 km
Public transportation
  • South Bus Terminal
    1.5 km
  • Sembulan Sekretariat Train Station Sembulan Sabah Station
    1.5 km
Hospital or clinic
  • Gleneagles Kota Kinabalu
    890 m
Shopping
  • Gaya Street Sunday Market
    2.9 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Sabah State Museum
    1.8 km
  • Night Market
    2.4 km
  • Gaya Street Sunday Market
    2.9 km
  • Kota Kinabalu City Mosque
    3.2 km
  • Signal Hill Observatory Platform
    3.4 km
  • Mamutik Island
    4.7 km
  • Manukan Island
    6.3 km
  • Tunku Abdul Rahman Marine Park
    6.4 km
  • Sapi Island
    7.2 km
  • Poring Hot Springs
    16.9 km
Nearby landmarks
  • Sutera Harbour Golf & Country Club
    420 m
  • The Golf Academy Borneo
    420 m
  • Double Six Memorial Park
    660 m
  • Stone boardwalk sunset viewpoint
    770 m
  • Habour City car park
    850 m
  • Gleneagles Kota Kinabalu
    890 m
  • Riverson The Walk
    920 m
  • Borneo Trading Post
    1.2 km
  • Imago Shopping Mall
    1.2 km
  • Sunny Supermarket
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • The Guest including Minors(below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused.
    The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
  • A valid ID is required upon check-in for verification of domestic residents booking at domestic rates. Guests may be required to pay full prevailing rate upon failure to do so.
  • The property requires a refundable security deposit of MYR 200 per room per night upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59
  • Check-in until23:59
Getting around
  • Distance from city center3 km
  • Travel time to airport (minutes)10
  • Airport transfer fee350 MYR
Extras
  • Daily Internet/Wi-Fi fee0 MYR
  • Breakfast charge (unless included in room price)80 MYR
The property
  • Year property opened1999
  • Number of floors12
  • Room voltage200
  • Number of rooms 497
  • Non-smoking rooms/floorsyes
  • Number of restaurants3
  • Number of bars/lounges4
Parking
  • Daily parking fee0 MYR

Property announcements

Stay for 3 Nights or More and Enjoy 2 Complimentary Rounds of Bowling.

Age restriction: 18 age years and above for check-in

Kid's Tent is available upon request for an additional charge of MYR 80 nett per unit per night, subject to availability.

Reviews of The Pacific Sutera Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.6

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 8.8
  • 9.6
  • 10
  • 9.6
  • 10
  • 8.0

Most recent

From 18,342 reviews

  • Facilities score 8.9 out of 10 and is a high score in Kota Kinabalu
  • Cleanliness score 8.8 out of 10 and is a high score in Kota Kinabalu
  • Location score 8.8 out of 10 and is a high score in Kota Kinabalu
  • Service score 8.7 out of 10 and is a high score in Kota Kinabalu
  • Value for money score 8.5 out of 10 and is a high score in Kota Kinabalu
  • Room comfort and quality score 8.4 out of 10

Review summary

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The hotel's staff has been widely praised for their warmth and excellent service. Guests have enjoyed the stunning view of the sea and hills from the location. The modern and spacious rooms, complete with comfortable beds, have also earned high marks. Many guests appreciated the relaxing and well-equipped facilities for health and fitness. Lastly, the hotel is rated as a great value for the affordable price tag.

Minor cleanliness issues reported in some rooms. Hotel advised to improve to ensure guest comfort.

Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 390 reviews
sentiment-positive-indicator
60% Positive
sentiment-negative-indicator
39% Unfavourable

Pool

Mentioned in 339 reviews
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85% Positive
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14% Unfavourable

Cleanliness

Mentioned in 312 reviews
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56% Positive
sentiment-negative-indicator
43% Unfavourable

Location

Mentioned in 282 reviews
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86% Positive
sentiment-negative-indicator
13% Unfavourable

Breakfast

Mentioned in 279 reviews
sentiment-positive-indicator
59% Positive
sentiment-negative-indicator
40% Unfavourable

Check in

Mentioned in 179 reviews
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25% Positive
sentiment-negative-indicator
74% Unfavourable

Room view

Mentioned in 178 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
9% Unfavourable

Room comfort

Mentioned in 171 reviews
sentiment-positive-indicator
54% Positive
sentiment-negative-indicator
45% Unfavourable

Value for money

Mentioned in 132 reviews
sentiment-positive-indicator
64% Positive
sentiment-negative-indicator
35% Unfavourable
Changed to review page 1
  1. 9.6Exceptional

    namiko from Japan
    Couple
    Deluxe King Room
    Stayed 3 nights in May 2026

    “I had a wonderful vacation.”

    The room was clean and had a garden view, but we could also see the sea and the pool, making it a very pleasant space. The room was spacious and very comfortable. The amenities included shampoo, conditioner, shower gel, body lotion, toothbrush, slippers, and a light robe. It was also equipped with a hairdryer and a kettle. They replenished four bottles of water every day, so there was no need to purchase any. The breakfast was fantastic! The menu changed slightly every day, with a wide variety including Malaysian dishes, Western, and Korean cuisine, so we never got bored! The service was also very good. The pool was clean, with a children's pool, and many families seemed to be enjoying it. We could also use the pool at the Stella Harbour Hotel on the same grounds. However, there was a small beach on the premises, and upon closer inspection, I noticed some litter. That was a bit disappointing. (I also saw staff picking up trash, so I believe they are aware of it.) There is a boat service from Seaqueast on the property, making it great for island hopping! The snorkeling gear and life jackets are included in the price, so considering the total cost, it was quite affordable. We also enjoyed activities on Sapi Island! We used Grab for transportation, but there was also a bus to the city that ran once an hour. Overall, I was extremely satisfied with the location. The sunset from the sky bar on the 12th floor was breathtaking. While Tanjung Aru is famous, this place is definitely recommended for those who want to enjoy a sunset slowly. The time spent watching the sunset while sipping cocktails was exceptional. I would love to stay here again.

    Reviewed May 10, 2026
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    Dear Namiko, Thank you for your wonderful and detailed feedback. We’re delighted to know you had such an enjoyable vacation and appreciated the room comfort, breakfast variety, facilities, and beautiful sunset views. It’s also great to hear that the convenient access to island activities added to your experience. We appreciate your note regarding the beach cleanliness and will continue to improve this area. We look forward to welcoming you back for another memorable stay.

    Responded May 14, 2026
    The Pacific Sutera Hotel
  2. 10.0Exceptional

    jiayi from China
    Solo traveler
    Deluxe Twin
    Stayed 3 nights in May 2026

    “The room is clean, and the beach is beautiful.”

    The room was normally beautiful and clean, and I felt the hotel's attention to detail. The sea view was stunning, and there were simple swimming pool entertainment facilities. Although I didn't dine at the restaurant, I saw that the hotel was actively in operation, and the other children and guests were very happy. The hotel has a free shuttle bus linking to the city mall, but I only discovered this service when I left and stored my luggage, so it was a pity I didn't get to enjoy it.

    Reviewed August 11, 2026
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    Dear JIayi, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the clean and comfortable room, beautiful ocean views, pool, and family-friendly facilities. We’re also pleased that you noticed our efforts to provide a pleasant experience for our guests. We regret that you only learned about the complimentary shuttle service at the end of your stay and appreciate your feedback. We hope to welcome you back again and that you’ll have the opportunity to enjoy all our facilities and services next time!

    Responded August 14, 2026
    The Pacific Sutera Hotel
  3. 8.8Excellent

    JING from China
    Family with young children
    Deluxe Twin
    Stayed 2 nights in April 2026

    “Convenient location, high cost-performance ratio.”

    Bringing kids to play, convenience is the first choice, close to the airport and the city center. Although it was too hot to want to walk, luckily taking a taxi was easy. The staff's attitude was quite good, and I didn't encounter any unfriendly front desk employees. A little incident was that I forgot my phone in the room after checking out, and the staff helped keep it safe and assisted the driver in returning it, which was great! The hotel room facilities are not brand new, but they have no strange smells and are quite clean. It is suitable for bringing kids to play, with the pier nearby for island hopping, mangroves, and deep diving all being very convenient.

    Reviewed April 13, 2026
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    Dear Jing, Thank you for sharing your experience with us. We’re glad you found our location convenient, enjoyed the cleanliness, and felt well taken care of by our staff—especially with the recovery of your phone. We appreciate your comments on the facilities and hope to welcome you and your family again soon.

    Responded April 17, 2026
    The Pacific Sutera Hotel
  4. 10.0Exceptional

    Lianhong from China
    Couple
    Deluxe Sea View King Room
    Stayed 4 nights in March 2026

    “This hotel is very nice and worth staying again.”

    Stayed for four nights. On the first night, I saw a beautiful sunset as soon as I entered the room. The weather was not good and cloudy the next day. On the third day, the sun was out, and the view outside the window was unrealistically beautiful. You can play in the swimming pool and on the beach. The trees and courtyard in front of the restaurant are well maintained. The breakfast was decent; there weren't many options, but as someone who is health-conscious, I found it sufficient. It's very close to the golf course, and there are buses available for shuttle service anytime.

    Reviewed March 06, 2026
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    Dear Lianhong, Thank you for your lovely review! We’re glad you enjoyed the beautiful views, pool and beach, relaxing surroundings, and found the breakfast suitable. It’s great to hear our golf course access and shuttle service added convenience to your stay. We look forward to welcoming you back again!

    Responded March 17, 2026
    The Pacific Sutera Hotel
  5. 10.0Exceptional

    DoHyun from South Korea
    Couple
    Deluxe Sea View Twin Room
    Stayed 2 nights in July 2026

    “It was very good.”

    First of all, the sunset is so beautiful. The accommodation was very clean, and the staff were extremely friendly. The pool was nice as well. The location being a bit away from the city was better. Either way, it only took a few minutes to call a Grab, and the Grab fare wasn't that expensive. It usually cost around 6.5 to 11 RM. The location, price, and accommodation condition were all great.

    Reviewed July 20, 2026
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    Dear DoHyun, Thank you for your wonderful review. We’re delighted that you enjoyed the beautiful sunset, clean and comfortable room, friendly service, and our swimming pool. It’s also great to know that our location and value added to your overall experience. We truly appreciate your kind feedback and look forward to welcoming you back soon.

    Responded August 03, 2026
    The Pacific Sutera Hotel
Changed to review page 1

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