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About The Pacific Sutera


Subtle elegance permeates The Pacific Sutera with its grand entrance, high ceiling lobby lounge, panoramic views of the sea, 500 immaculately appointed suites and guestrooms, superlative amenities, and excellent services. The lavish inventory was designed especially for those who appreciate the finer things in life. At The Pacific Sutera, discover unrivalled elegance and comfort. Here, you will also find the Graham Marsh designed 27-hole championship golf course and 104-berth marina. In addition, there are two Mandara Spas and a host of dining and recreational facilities. Nearby attractions that will be easy to visit include the State Mosque and Sabah State Museum, both approximately 20 minutes away.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Badminton court(s)
  • Bowling alley
  • Dart board
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage(s)
  • Nightclub
  • Private beach
  • Sauna
  • Spa
  • Squash court(s)
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court(s)
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]


  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Indonesian
  • Japanese
  • Korean
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 30 MYR
Breakfast Charge (when not included in room rate): 60 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5 km
Distance to Airport: 10 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 4
Number of Floors: 12
Number of Restaurants: 15
Number of Rooms : 500
Room Voltage: 200
Time to Airport (Minutes): 15
Year Hotel Built: 1999
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Recent customer comments

Filter by traveler type

based on 4193 reviews
  • Cleanliness 8.4
  • Facilities 8.3
  • Location 8.3
  • Room comfort and quality 8.4
  • Service 8.3
  • Value for money 7.9
  • Food and dining 7.7
Sort by

FOO from Malaysia
Family with young children
Pacific Deluxe Golf View
Stayed 1 night in September 2016
Reviewed September 29, 2016

Boon from Malaysia
Business traveler
Pacific Deluxe Golf View
Stayed 1 night in September 2016
good place to stay
relaxing and good cleanliness. just a bit old.
Reviewed September 28, 2016

Boon from Malaysia
Pacific Deluxe Golf View
Stayed 1 night in September 2016
Good relaxing place
this hotel is good and clean but there is a bit old. need to renovate
Reviewed September 28, 2016

Tay from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in May 2016
Nice buffet, Nice Marina
I expected a seaview room with balcony like in the photo, but it's not. A bit disappointed. Nevertheless, that won't spoil the holiday. It has a wide variety of buffet. Helpful staff.
Reviewed September 27, 2016

shing from Malaysia
Deluxe Room Double or Twin with Golf Course View
Stayed 1 night in January 2016
Service, Facilities, Location and Room
It is good to staying here, with good view and of course the beach are well maintain. So far, the room is fine and still under very good maintenance. I give 4 star rate.
Reviewed September 26, 2016

ILSUN from South Korea
Solo traveler
Pacific Deluxe Golf View
Stayed 6 nights in September 2016
enjoyable stay
I stayed this hotel for 6 days. everything was perfect except towel!!! we were 3 person, but everyday they gave us 2 towels even we added extra bed..... everyday we asked to gave us more towels...a bit annoyed.
Reviewed September 19, 2016

shuhaimi from Malaysia
Deluxe Sea View
Stayed 1 night in September 2016
Nice hotel
Will be come again
Reviewed September 18, 2016

Isabel from Singapore
Solo traveler
Deluxe Sea View
Stayed 5 nights in April 2016
Luxurious comfort
Sprawling grounds, clean rooms, good service. Will return.
Reviewed September 17, 2016

Chen from Malaysia
Family with young children
Deluxe Room Double or Twin with Golf Course View
Stayed 1 night in September 2016
Short enjoyable trip
Good facilities and pool for kids, buffet could be better taste-wise, hotel feels a bit old and could probably do with refurbish
Reviewed September 15, 2016

May from Malaysia
Family with young children
Pacific Deluxe Golf View
Stayed 4 nights in September 2016
short family trip
facility is good, close by mall and pier is just 5min walk away from hotel
Reviewed September 14, 2016


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