The Pacific Sutera
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The Pacific Sutera

1 Sutera Harbour Boulevard, Central Business District, Kota Kinabalu, Malaysia, 88100
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Pacific Club Golf View The Pacific Sutera
Pacific Club Golf View
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     The Pacific Sutera
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    Exterior view The Pacific Sutera

    The Pacific Sutera Reviews

    8.3
    Excellent
    /10
    (6515 reviews)See what guests said
    7.2
    Very good

    "I was at this hotel for my honeymoon 12 years ago and was ve..."

    Siew

    -

    September 27, 2018

    8.7
    Excellent facilities
    Recommended by 88% of guests

    Things you’ll love about The Pacific Sutera

    Things you'll love

    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.4
    See map
    Excellent location - 1.23 kilometers from city center
    Popular
    Nearby
  • Sabah State Museum1.74 km
  • Tanjung Aru Beach2.26 km
  • Night Market2.38 km
  • Gaya Street Sunday Market2.96 km
  • Atkinson Clock Tower2.97 km
  • Kota Kinabalu City Mosque3.21 km
  • Manukan Island5.68 km
  • Tunku Abdul Rahman Marine Park6.39 km
  • Jesselton Point7.86 km
  • Mari Mari Cultural Village16.2 km
  • This property is in high demand!

    Booked 79 times since yesterday | 55 travelers are looking at this property right now

    Value for money8.0
    Distance to city center5 km
    Location rating8.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport2.5 km

    Rooms available at The Pacific Sutera

    8.4
    Excellent
    Room comfort & quality
    Pacific Club Golf View
    Pacific Club Golf View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 83 m²/893 ft²
    • Garden view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 105 m²/1130 ft²
    • Garden view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Club Sea View
    Club Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 2 single beds or 1 double ...
    Enter dates to see prices
    Deluxe Golf View
    Deluxe Golf View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Deluxe Sea View Twin
    Deluxe Sea View Twin
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 105 m²/1130 ft²
    • Garden view
    Enter dates to see prices
    Deluxe Golf Course View Room with Twin Bed
    Deluxe Golf Course View Room with Twin Bed
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Non-smoking
    • Shower and bathtub
    • 2 single beds and 1 king b...
    Enter dates to see prices
    Have a question for The Pacific Sutera?

    What people love about The Pacific Sutera

    • 10.0
      Exceptional

      "Breakfast was a good spread."

      Sumaiya

      |

      November 28, 2018

    • 10.0
      Exceptional

      "Everything was just perfect."

      DaHyun

      |

      December 31, 2018

    • 10.0
      Exceptional

      "So everything include facilities and food were just perfect!"

      DaHyun

      |

      December 31, 2018

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    More about The Pacific Sutera

    More about The Pacific Sutera

    9.2
    Exceptional

    "The room is clean, the pillows, bedsheets, towels are all cl..."

    DONNELIY

    |

    November 30, 2018

    An overview

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    What they offer

    7.6
    Very good

    "Nice and comfortable hotel."

    mazyu S.

    |

    October 26, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Pacific Sutera from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (6515)Booking.com Reviews (931)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.7
    Location8.4
    Room comfort and quality8.4
    Service8.4
    Value for money8.0
    All languages
    All guests (6515)
    All room types

    Show reviews that mention 

    Showing 5394 verified guest comments
    12345
    9.2
    Exceptional
    Konstantin from Kazakhstan
    Family with young children
    Deluxe Golf View
    Stayed 4 nights in April 2019

    Perfect location for neighborhood promenades”

    Little bit expensive, no beaches, no possibility to swim in the sea. Otherwise, very good city stay. The only disappointing point was that staff do not follow 'Do not disturb' signs on the door, continuing disturbing by phone.

    Reviewed May 05, 2019
    8.8
    Excellent
    Shuk from Malaysia
    Family with teens
    Family Room
    Stayed 3 nights in March 2019

    Good location Good Scene but Old ”

    it's a very luxury resort with nice sea view, located in the heart of center, everything is good. just a little bit old but they are doing minor renovating for improvement. will come back again if have chance.

    Reviewed March 29, 2019
    10.0
    Exceptional
    DaHyun from South Korea
    Group
    Deluxe Golf View
    Stayed 2 nights in December 2018

    Everything was just perfect. ”

    Everything was just perfect. We reached there around 1am midnight, and they give us free room upgrade because deluxe room was fully checked in. So everything include facilities and food were just perfect!

    Reviewed December 31, 2018
    9.2
    Exceptional
    DONNELIY from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 1 night in June 2018

    Definitely will come again”

    This is my first time bring my family here, with two little children. The room is clean, the pillows, bedsheets, towels are all clean. I’m very recommended this hotel for everyone who want to escape from the busy life. Some more, the breakfast is so good with a lot of choices. The staffs are friendly and helpful.Definitely will come again.

    Reviewed November 30, 2018
    7.2
    Very good
    Benjamin from Hong Kong
    Family with young children
    Family Room
    Stayed 2 nights in April 2019

    Convenient but can do better”

    Hotel a bit out-dated. Next to the golf course and 5mn away from a large shopping mall (Imago). Food is ok. Not a lot of choise but prices are ok. Rooms are big and clean. However, the hotel is not far from the airport and one can hear quite well the planes taking off (if it is not a big airport but you expect to be in a quiet environment). Windows are not sound proof and this is what should be improved asap. One can also hear the mosque call at 5am since the windows are thin. The hotel is ok for a few days.

    Reviewed April 23, 2019
    9.2
    Exceptional
    Chun from Hong Kong
    Couple
    Deluxe Sea View
    Stayed 3 nights in March 2019

    Exceptional”

    The tv is a little bit old , can’t watch premier league at the room , But the view from window and the facilities (swimming pool, beach , restaurant) are all great Dun wanna go to city when u get in this resort , watching the sunset at the bar make the time frozen , definitely will stay this resort when I visit Sabah again

    Reviewed March 07, 2019
    9.2
    Exceptional
    husna from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 1 night in March 2019

    love it”

    A beautiful grand hotel. it looks better in actual than in pictures. love how scenic the view at the marina is. the breakfast was ok, nothing much to highlight. this hotel is truly the choice oof the koreans, japanese and chinese. they even served korean food during breakfast. but the beach area is just too small. pool is the only option for u to dip in the water.

    Reviewed March 07, 2019
    8.0
    Excellent
    Jaspal from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 2 nights in March 2019

    Good view, didn’t feel so crowded, ”

    Cons - didn’t like that the balcony door wouldn’t lock well and there is a space between the railing and floor for a kid to slip through. Found the food a little too pricey for the quality Good - nice room minus balcony issue, clean, staff were great.

    Reviewed March 04, 2019
    8.8
    Excellent
    Abdulla from Bahrain
    Family with young children
    Deluxe Sea View
    Stayed 3 nights in June 2018

    Good swiming pool”

    The room furniture are very dark color and old , the cup for the room and Restaurant have lip stick mark very nausean , break fast not much choice, But the swiming pool is very good tye childen enjoy it very much

    Reviewed June 27, 2018
    8.4
    Excellent
    Chorong from South Korea
    Solo traveler
    Deluxe Golf View
    Stayed 1 night in June 2018

    방도 넓고 부대시설(수영장, 바)가 정말 좋아요!”

    생각보다 방이 매우 넓고, 특히 화장실이 좋았습니다. 화장실에 욕조와 샤워실 둘 다 있어서 매우 편리했구요 욕조의 창문을 열수도 있어서 시원하게 반신욕을 즐길 수 있었습니다. 수영장과 breeze bar도 매우 만족햇구요. 특히 breeze bar는 7-9시 happy hour에 술죵류를 저렴하게 판매하니 꼭 가세요! 다만,, 위치가.. 너무 끝쪽이라 호텔 밖으로 가려면 택시는 필수입니다. 리조트 입구부터 호텔로비까지도 절대 걸어갈 수 없는 거리거든요..; 무조건적인 택시 이용은 감안하셔도 호텔과 부대시설이 넘나 좋아서 또 가고싶습니다!

    Reviewed June 26, 2018
    5.6
    Seok from South Korea
    Couple
    Deluxe Sea View
    Stayed 3 nights in April 2019

    Above average”

    - Pros 10 Min from the airport, nice view through the Sutera harbor, nice sunset place - Cons Room cleaning is very disappointing, only one bottle of water was given at second day, no foot tower was given at third day, blue stain was on the linnen and the pillow cover but never was been replaced. Construction was on going just above us without any notice, driving us crazy. Too many chemical smell in the swimming pool.

    Reviewed May 04, 2019
    6.0
    Sebastian from Malaysia
    Couple
    Deluxe Golf View
    Stayed 1 night in January 2019

    Bath Towel”

    When i realize there were no bath towels in the room, immediately called front desk and request for it... waited for half an hour & didn't arrive, called the front desk again... they just said ok, we'll send to you... the process of calling front desk repeated 4-5 times with the same answer & i waited around 3 hours just for the towels... wtf... plan to shower & take a tour around the resort but i wasted 3 hours doing nothing because of the towels!

    Reviewed February 16, 2019
    8.4
    Excellent
    Joyce from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 1 night in December 2018

    Excellent”

    warm greeting on our arrival. Bell helped in unloaded luggage frm car.. trolley for luggage. but when check out... self service.... don't have any staff helping to get luggage trolley... and loading to car

    Reviewed December 26, 2018
    10.0
    Exceptional
    Giddien from Malaysia
    Couple
    Deluxe Sea View
    Stayed 2 nights in October 2018

    Clean, fantastic view, good breakfast and helpful staff”

    I stayed here for 2 nights. clean, beautiful room, very beautiful sea view. I live here for the preparation of my wedding day. I get a good sleep and the water in the garden really gives me tranquility. On the day after my wedding, my husband and I stayed overnight and we were given an upgrade room to the honeymoon suite. we are very excited and happy. Best moment for us to stay at KK. thanks for the helpful reception staff. we will sure to come back for anniversary. :)

    Reviewed December 20, 2018
    6.4
    Good
    Chiew from Malaysia
    Group
    Deluxe Golf View
    Stayed 1 night in December 2018

    Swimming pool is very nice”

    we buy the price expensive more than normal rate from agoda.i complain to Agoda and hotel. But agoda infrom diff. Condition,it never mind,it’s they job. When We check in ,the hotel upgrade to family rooms for 3rooms.Make me happy and thank you to hotel Manager.

    Reviewed December 20, 2018
    8.8
    Excellent
    Kah from Malaysia
    Group
    Deluxe Sea View
    Stayed 2 nights in December 2018

    Good Resort But dont Book Thru AGODA!!”

    Me and my friends arrived at the hotel and present agoda voucher but the check in counter deemed that they have not received any booking from Agoda but from other booking agent. This result our booking voucher from agoda is invalid hence we are not able to check in even though we have paid the rates in full! Tried to contact agoda for 3 days continuously by call and email but not one responsed even after we checked out. We have been informed that the hotel will deal directly with the other booking agent and agoda to settle the issue. I hope agoda look into this seriously if they want to handle the users booking by using another booking agent................................

    Reviewed December 12, 2018
    10.0
    Exceptional
    Sumaiya from Singapore
    Family with teens
    Deluxe Golf View
    Stayed 6 nights in November 2018

    Lovely views at The Pacific Sutera.”

    We thoroughly enjoyed our week’s stay at the Pacific Sutera. Breakfast was a good spread. The walk to the marina club was lovely and one can always book water sport activities there. The Golf course area was huge & the hotel provides internal shuttle services. Everyone there were very courteous & helpful. Housekeeping staff, Nazrul, always have a smile on his face.

    Reviewed November 28, 2018
    8.4
    Excellent
    chun from Hong Kong
    Family with young children
    Deluxe Golf View
    Stayed 2 nights in April 2019

    Old interior design”

    Need to renew the interio desgin to attract you ng people

    Reviewed April 18, 2019
    9.2
    Exceptional
    Mohd from Malaysia
    Family with young children
    Deluxe Sea View
    Stayed 2 nights in March 2019

    Not really satified”

    This hotel has a nice room buts i book room seaview n i had partial seaview only.. the beakfast was not much choice.. its very sad for 5* hotel like this..

    Reviewed March 31, 2019
    9.2
    Exceptional
    Syuhaime from Malaysia
    Family with young children
    Family Room
    Stayed 1 night in March 2019

    Excellent Resort”

    Perfect room size for family, everything was clean and nice smell, and breakfast has many choices.

    Reviewed March 31, 2019
    12345
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    |Excellent 8.3
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    • Excellent location
    • Sabah State Museum
    • South Bus Terminal is within 1.47 km