The Pacific Sutera
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The Pacific Sutera

1 Sutera Harbour Boulevard, Central Business District, Kota Kinabalu, Malaysia, 88100
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Pacific Club Golf View The Pacific Sutera
Pacific Club Golf View
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    Lobby The Pacific Sutera
    Lobby The Pacific Sutera
    Interior view The Pacific Sutera
     The Pacific Sutera
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    Exterior view The Pacific Sutera

    Guest reviews

    8.3
    Excellent
    /10
    (6436 reviews)See what guests said
    7.2
    Very good

    "I was at this hotel for my honeymoon 12 years ago and was ve..."

    Siew

    -

    September 27, 2018

    8.7
    Excellent facilities
    Recommended by 88% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.4
    See map
    Excellent location - 1.27 kilometers from city center
    Nearby
    Popular
  • Sutera Harbour Golf Club170 m
  • State Mosque1.34 km
  • South Bus Terminal1.47 km
  • Wawasan Plaza1.62 km
  • Consulate of Indonesia1.68 km
  • Science & Technology Centre1.68 km
  • Sabah Art Gallery1.71 km
  • Sabah Museum1.74 km
  • Sabah State Museum1.74 km
  • KK Times Square1.76 km
  • This property is in high demand!

    Booked 42 times since yesterday | 49 travelers are looking at this property right now

    Value for money8.0
    Distance to city center5 km
    Location rating8.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport2.5 km
    Select your room
    8.4
    Excellent
    Room comfort & quality
    Pacific Club Golf View
    Pacific Club Golf View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Golf View
    Deluxe Golf View
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 83 m²/893 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 105 m²/1130 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Club Sea View
    Club Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Sea View Twin
    Deluxe Sea View Twin
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 105 m²/1130 ft²
    • Garden view
    Enter dates to see prices
    Deluxe Golf Course View Room with Twin Bed
    Deluxe Golf Course View Room with Twin Bed
    ...
    • Room size: 33 m²/355 ft²
    • Garden view
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Shower and bathtub
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Have a question for The Pacific Sutera?

    What people love about the property

    • 10.0
      Exceptional

      "Breakfast was a good spread."

      Sumaiya

      |

      November 28, 2018

    • 10.0
      Exceptional

      "Everything was just perfect."

      DaHyun

      |

      December 31, 2018

    • 10.0
      Exceptional

      "So everything include facilities and food were just perfect!"

      DaHyun

      |

      December 31, 2018

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    More about The Pacific Sutera

    More about The Pacific Sutera

    9.2
    Exceptional

    "The room is clean, the pillows, bedsheets, towels are all cl..."

    DONNELIY

    |

    November 30, 2018

    An overview

    Show less

    What they offer

    7.6
    Very good

    "Nice and comfortable hotel."

    mazyu S.

    |

    October 26, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (6436)Booking.com Reviews (982)
    8.3
    /
    10
    Cleanliness8.4
    Facilities8.7
    Location8.4
    Room comfort and quality8.4
    Service8.4
    Value for money8.0
    Provided by verified guests of Agoda
    All languages
    All guests (6436)
    All room types

    Show reviews that mention 

    Showing 5366 verified guest comments
    12345
    8.0
    Excellent
    Jaspal from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 2 nights in March 2019
    Good view, didn’t feel so crowded, ”
    Cons - didn’t like that the balcony door wouldn’t lock well and there is a space between the railing and floor for a kid to slip through. Found the food a little too pricey for the quality Good - nice room minus balcony issue, clean, staff were great.
    Reviewed March 04, 2019
    7.2
    Very good
    wong from Hong Kong
    Solo traveler
    Deluxe Golf View
    Stayed 1 night in March 2019
    Check in time can proceed more efficient”
    Room face to swimming pool side is quite noisy
    Reviewed March 05, 2019
    10.0
    Exceptional
    DaHyun from South Korea
    Group
    Deluxe Golf View
    Stayed 2 nights in December 2018
    Everything was just perfect. ”
    Everything was just perfect. We reached there around 1am midnight, and they give us free room upgrade because deluxe room was fully checked in. So everything include facilities and food were just perfect!
    Reviewed December 31, 2018
    8.8
    Excellent
    Kah from Malaysia
    Group
    Deluxe Sea View
    Stayed 2 nights in December 2018
    Good Resort But dont Book Thru AGODA!!”
    Me and my friends arrived at the hotel and present agoda voucher but the check in counter deemed that they have not received any booking from Agoda but from other booking agent. This result our booking voucher from agoda is invalid hence we are not able to check in even though we have paid the rates in full! Tried to contact agoda for 3 days continuously by call and email but not one responsed even after we checked out. We have been informed that the hotel will deal directly with the other booking agent and agoda to settle the issue. I hope agoda look into this seriously if they want to handle the users booking by using another booking agent................................
    Reviewed December 12, 2018
    6.0
    Sebastian from Malaysia
    Couple
    Deluxe Golf View
    Stayed 1 night in January 2019
    Bath Towel”
    When i realize there were no bath towels in the room, immediately called front desk and request for it... waited for half an hour & didn't arrive, called the front desk again... they just said ok, we'll send to you... the process of calling front desk repeated 4-5 times with the same answer & i waited around 3 hours just for the towels... wtf... plan to shower & take a tour around the resort but i wasted 3 hours doing nothing because of the towels!
    Reviewed February 16, 2019
    10.0
    Exceptional
    Soo from Malaysia
    Family with teens
    Deluxe Sea View
    Stayed 2 nights in February 2019
    BIG ROOM EXECUTIVE SUITE”
    1K PLUS SQFT EXECUTIVE ROOM. WE LOVE IT, ITS SO BIG ROOM. TOO BAD WE DID NOT HAVE MUCH TIME TO ENJOY THE FACILITIES AT THIS 5 STAR HOTEL DUE TO MANY ACTIVITIES.
    Reviewed February 21, 2019
    9.2
    Exceptional
    DONNELIY from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 1 night in June 2018
    Definitely will come again”
    This is my first time bring my family here, with two little children. The room is clean, the pillows, bedsheets, towels are all clean. I’m very recommended this hotel for everyone who want to escape from the busy life. Some more, the breakfast is so good with a lot of choices. The staffs are friendly and helpful.Definitely will come again.
    Reviewed November 30, 2018
    7.6
    Very good
    xiao from China
    Family with young children
    Deluxe Golf View
    Stayed 2 nights in January 2019
    The hotel a bit old”
    1. The hotel a bit old and the room didn't maintain good, a lot of defect 2. We have challenge for room arrangement, the manager name May explained to me that " everyday we had a lot of request need to priority, therefore, this may happen", I don't thing this is professional way to handle guest complain, her staff Mr. Suranty ( I'm not sure correct or not, but he is the one who check me in ON 19Jan) is much professional then her. 3. Overall, recommend this hotel to family travelling with kids, you can just stay hotel to relax during your holiday.
    Reviewed February 21, 2019
    8.4
    Excellent
    Joyce from Malaysia
    Family with young children
    Deluxe Golf View
    Stayed 1 night in December 2018
    Excellent”
    warm greeting on our arrival. Bell helped in unloaded luggage frm car.. trolley for luggage. but when check out... self service.... don't have any staff helping to get luggage trolley... and loading to car
    Reviewed December 26, 2018
    10.0
    Exceptional
    Giddien from Malaysia
    Couple
    Deluxe Sea View
    Stayed 2 nights in October 2018
    Clean, fantastic view, good breakfast and helpful staff”
    I stayed here for 2 nights. clean, beautiful room, very beautiful sea view. I live here for the preparation of my wedding day. I get a good sleep and the water in the garden really gives me tranquility. On the day after my wedding, my husband and I stayed overnight and we were given an upgrade room to the honeymoon suite. we are very excited and happy. Best moment for us to stay at KK. thanks for the helpful reception staff. we will sure to come back for anniversary. :)
    Reviewed December 20, 2018
    6.4
    Good
    Chiew from Malaysia
    Group
    Deluxe Golf View
    Stayed 1 night in December 2018
    Swimming pool is very nice”
    we buy the price expensive more than normal rate from agoda.i complain to Agoda and hotel. But agoda infrom diff. Condition,it never mind,it’s they job. When We check in ,the hotel upgrade to family rooms for 3rooms.Make me happy and thank you to hotel Manager.
    Reviewed December 20, 2018
    8.8
    Excellent
    Abdulla from Bahrain
    Family with young children
    Deluxe Sea View
    Stayed 3 nights in June 2018
    Good swiming pool”
    The room furniture are very dark color and old , the cup for the room and Restaurant have lip stick mark very nausean , break fast not much choice, But the swiming pool is very good tye childen enjoy it very much
    Reviewed June 27, 2018
    8.4
    Excellent
    Chorong from South Korea
    Solo traveler
    Deluxe Golf View
    Stayed 1 night in June 2018
    방도 넓고 부대시설(수영장, 바)가 정말 좋아요!”
    생각보다 방이 매우 넓고, 특히 화장실이 좋았습니다. 화장실에 욕조와 샤워실 둘 다 있어서 매우 편리했구요 욕조의 창문을 열수도 있어서 시원하게 반신욕을 즐길 수 있었습니다. 수영장과 breeze bar도 매우 만족햇구요. 특히 breeze bar는 7-9시 happy hour에 술죵류를 저렴하게 판매하니 꼭 가세요! 다만,, 위치가.. 너무 끝쪽이라 호텔 밖으로 가려면 택시는 필수입니다. 리조트 입구부터 호텔로비까지도 절대 걸어갈 수 없는 거리거든요..; 무조건적인 택시 이용은 감안하셔도 호텔과 부대시설이 넘나 좋아서 또 가고싶습니다!
    Reviewed June 26, 2018
    8.0
    Excellent
    Eve from Singapore
    Couple
    Deluxe Sea View
    Stayed 2 nights in April 2018
    nice”
    Hassle free check-in. Room is clean. Aircon super cold. The boat for snorkeling trip set off from the yacht club so very convenient. Tried the Buffet bbq dinner, not recommendable, meat very dry, seafood selection only squid, mussels and prawn.
    Reviewed April 18, 2018
    10.0
    Exceptional
    BYUNGJUN from China
    Family with young children
    Deluxe Sea View Twin
    Stayed 4 nights in April 2018
    Friendly service and desired things”
    Most of all, the kindness of the employees is good. Geography conditions, breakfast, and auxiliary facilities are perfect as vacation destinations. If there is one problem, it is not a good place to take a shower if children are swimming after the last day check-out. There is an outdoor shower room, but it seems to have been the last day I could play even if I wanted to for children who needed to clean a lot of luggage and warm water.
    Reviewed April 12, 2018
    10.0
    Exceptional
    Sumaiya from Singapore
    Family with teens
    Deluxe Golf View
    Stayed 6 nights in November 2018
    Lovely views at The Pacific Sutera.”
    We thoroughly enjoyed our week’s stay at the Pacific Sutera. Breakfast was a good spread. The walk to the marina club was lovely and one can always book water sport activities there. The Golf course area was huge & the hotel provides internal shuttle services. Everyone there were very courteous & helpful. Housekeeping staff, Nazrul, always have a smile on his face.
    Reviewed November 28, 2018
    8.8
    Excellent
    Awg from Malaysia
    Couple
    Stayed 1 night in November 2018
    very good accomodation and facilities.but have to skip breakfast.”
    very good stuff. but other tourist was so rude. Korean and china tourist has no manner and rude.they take my table fir breakfast,clearly rude. I have paid almost MYR600,but have to skip breakfast because of CHINA/KOREAN RUDE. also Korean people have dirty behavior.
    Reviewed November 04, 2018
    7.6
    Very good
    mazyu from Malaysia
    Solo traveler
    Stayed 2 nights in October 2018
    Very good”
    Nice and comfortable hotel. Nice sea view from breakfast cafe. You can take an early morning stroll around the marina nearby where you can see pretty schools of fish. When you exit the hotel you can access a walking path by the sea which is very scenic. Enjoyed my morning walks very much. The breakfast buffet was full every morning of my stay but the staff were efficient in handling the guest so did not have to wait very long.
    Reviewed October 26, 2018
    7.2
    Very good
    Siew from Australia
    Business traveler
    Deluxe Golf View
    Stayed 3 nights in September 2018
    Very aged hotel”
    I was at this hotel for my honeymoon 12 years ago and was very impressed with the beautiful location and surrounding. At this visit, I was disappointed to see that the hotel has not been updated in the last 12 years. The towels and sheets were greyed with age. The grout in the bathroom were stained and some were missing. The whole thing needed refurbishment. I was also disappointed that the serene beach now has a nightclub on it. Hoards of tourists around the breakfast buffet was also very different from the classy, quiet hotel experience that I had expected and previously experienced at this hotel 12 years ago. With the price I would have tried some newer hotels in town.
    Reviewed September 27, 2018
    10.0
    Exceptional
    Wayne from Australia
    Couple
    Deluxe Golf View
    Stayed 7 nights in September 2018
    Excellent accommodation, people and base”
    This place is fantastic to simply sit and enjoy or to use as a base for lots of adventures. Great value and everything you want for a couple or families. Fabulous service and very friendly staff. Highly recommended ….don't waste your time and money with Bali...go to Borneo
    Reviewed September 18, 2018
    12345
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    The Pacific Sutera
    |Excellent 8.3
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Sabah State Museum
    • South Bus Terminal is within 1.47 km