The Pacific Sutera
The Pacific Sutera
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Pacific Club Golf View - Bathroom The Pacific Sutera
Pacific Club Golf View - Bathroom
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Lobby The Pacific Sutera
Lobby
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Lobby The Pacific Sutera
Lobby
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Interior view The Pacific Sutera
Interior view
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Location
Excellent
8.4
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The Pacific Sutera

Excellent location
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Excellent
From 5598 reviewsSee what guests said
8.3
Recommended by 90% of guests
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.4
Excellent
Room comfort & quality
Don't miss out!21 travelers are looking at this property right now | 14 travelers have booked today.
Pacific Club Golf View
Pacific Club Golf View
...
  • Garden view
  • 33 m²/355 ft²
  • 2 single beds or 1 double b...
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Deluxe Golf View
Deluxe Golf View
...
  • Garden view
  • 33 m²/355 ft²
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Ocean view
  • 33 m²/355 ft²
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Garden view
  • 82.78 m²/891 ft²
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • Garden view
  • 105.35 m²/1134 ft²
  • 2 single beds or 1 double b...
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Deluxe Sea View Twin
Deluxe Sea View Twin
...
  • Ocean view
  • 33 m²/355 ft²
  • 2 single beds
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Club Sea View
Club Sea View
...
  • Ocean view
  • 33 m²/355 ft²
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Twin Deluxe Golf View
Twin Deluxe Golf View
...
  • 33 m²/355 ft²
  • Shower and bathtub
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Double or Twin Garden View
Double or Twin Garden View
...
  • 33 m²/355 ft²
  • Shower and bathtub
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Double Or Twin Deluxe Golf View
Double Or Twin Deluxe Golf View
...
  • 33 m²/355 ft²
  • Shower and bathtub
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More about The Pacific Sutera

More about The Pacific Sutera

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Real reviews from real guests

Agoda Reviews (5598)Booking.com Reviews (1233)
8.3
Excellent
Cleanliness8.4
Facilities8.7
Location8.4
Room comfort and quality8.4
Service8.4
Value for money8.0
Provided by verified guests of Agoda
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Showing 4945 verified guest comments
12345
10.0
Exceptional
deborah from United Kingdom
Couple
Pacific Club Golf View
Stayed 7 nights in June 2018
Excellent hotel”
We enjoyed a week at this wonderful hotel and can not recommend it more highly. We stayed in a club room and enjoyed the club room breakfast which was very peaceful and specially prepared breakfasts and evening drinks. The staff made our stay so friendly and cannot do enough for you and are the hotels greatest assets. One of the managers Mr zulkeifli Bin HJ Ayob who we met on arrival was so helpful and whenever we encountered him during the week he always asked if everything was ok and if there was anything we needed. The Breeze bar was lovely for an evening and the staff there were so helpful and friendly and ensured we had a good time. Special thanks to the pool staff especially Nelson and Devis who looked after us and made fantastic milkshakes and cocktails. A couple of evenings we ordered room service and the food was amazing. The rooms are lovely with comfy bed and bathrooms and reasonable prices for food and drinks so we spent most of the time in the hotel.
Reviewed June 17, 2018
10.0
Exceptional
Marycris from Malaysia
Solo traveler
Deluxe Golf View
Stayed 1 night in June 2018
Amazed by the view at The Pacific Sutera”
Highly recommended to stay at The Pacific Sutera. The place has a very amazing view especially during sunset. Will definitely go back and stay to this hotel again. Kudos to the Front Office Staff Fennedy, Café Boleh (Josdie, Nolli and Selma) and Silk Garden Restaurant (Karen and Saifuddin) for your friendly and excellent service. Keep it up.
Reviewed June 16, 2018
10.0
Exceptional
Marycris from Malaysia
Solo traveler
Deluxe Golf View
Stayed 1 night in June 2018
Amazed by the view at The Pacific Sutera”
Highly recommended to stay at The Pacific Sutera. The place has a very amazing view especially during sunset. Will definitely go back and stay to this hotel again. Kudos to the Front Office Staff Fennedy, Café Boleh (Josdie, Nolli and Selma) and Silk Garden Restaurant (Karen and Saifuddin) for your friendly and excellent service. Keep it up.
Reviewed June 16, 2018
6.8
Good
Hom from Brunei Darussalam
Family with young children
Stayed 1 night in October 2017
Excellent location, very delicious breakfast. ”
Can use all facilities around harbour resort too
Reviewed June 07, 2018
8.8
Excellent
Gina from Brunei Darussalam
Family with young children
Stayed 3 nights in May 2018
Excellent”
3 different pools to use - some fun activities for the kids to do. Lots of different places to eat within the harbour complex - and the kids ate for free at breakfast and the buffets that we had - which meant that it did not end up being too expensive.
Reviewed June 04, 2018
8.4
Excellent
Sin from Malaysia
Couple
Deluxe Golf View
Stayed 2 nights in May 2018
Awesome stay with great view ”
Love to stay there again next time as it's a very relaxing place nearby the beach, with so many swimming pools, gyms etc. The not good thing is the room soundproof is not so good. Can hear people talking from the next door. People pass by outside.
Reviewed June 01, 2018
8.8
Excellent
Samuel from Malaysia
Family with young children
Stayed 1 night in May 2018
Disappointed ”
Water dripping from the ceiling till morning, the floor is wet beside my bed.
Reviewed May 31, 2018
7.2
Very good
Nyuk from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in May 2018
Very good”
Just got small beach
Reviewed May 26, 2018
8.4
Excellent
yu from Taiwan
Couple
Deluxe Golf View
Stayed 1 night in May 2018
Very unfriendly staff”
We booked a non-smoking deluxe golf room and they gave us a room with absolutely no view but smoke! Though they changed room for us after we complained, the staff seemed really reluctant and unfriendly. Very unpleasant experience.
Reviewed May 25, 2018
6.8
Good
SHIRLEY from Singapore
Couple
Deluxe Golf View
Stayed 1 night in May 2018
Not worth for money”
Official check in time was 2pm but arrived there around 2.45pm but room are not ready yet and ask if I can accept Lower floor. Before here, was staying at Le Meridien, the bed is so much discomfort compare to Le Meridien. Food is not as good as Le meridien as well.
Reviewed May 24, 2018
5.2
Perla from Philippines
Family with young children
Deluxe Golf View
Stayed 3 nights in May 2018
My stay in Pacific Sutera”
We stayed in a room that cannot be locked. Room 639. Anybody can enter. My daughter got sick. There was no clinic in a hotel, no nurse, nothing. We were sent to a local clinic, our expenses, our transportation although going back we were fetched by their staff. Food at buffet is not to standard. You can skip free breakfast and you will not miss a thing. My daughter never left the hotel, she ate something which made her sick. Probably the banana cake. It is supposed to be a vacation and tour, well because of her we have to stay. The hotel is not recommendable.
Reviewed May 21, 2018
10.0
Exceptional
Stanio from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in May 2018
Valued for money”
It was an awesome trip.. from the delux room got upgraded to golf club room due to my room still not ready yet.. friendly staff at front desk.. thanks for that..
Reviewed May 18, 2018
9.6
Exceptional
John from Philippines
Couple
Deluxe Golf View
Stayed 1 night in May 2018
Very Good ”
Great stay! All is well beautiful hotel great facilities
Reviewed May 10, 2018
6.8
Good
Changan from South Korea
Couple
Deluxe Golf View
Stayed 5 nights in April 2018
I was really disappointed at the 5 star resort. ”
This is my second visit Sutera resort. The first stayed in Magellan and the second stayed in the Pacific. I was really disappointed at the 5 star resort. First, this is the reason for breakfast in the morning. Breakfast in the morning is closed at 10:30 every morning. I visited the restaurant for a meal at 9:30, told them to go down other restaurant because there were no seats, and at 9:40, they said they couldn't give me any more food. The manager should have told me about these things in advance, but I didn't have any information. The second breakfast buffet is not continuously refilled, and the last 1:30 is really nothing to eat. The food I ordered with the third room service was less delicious than I thought. Of course, it is my opnion, and I can not recommend ordering room service food, food is very bad.
Reviewed May 05, 2018
9.2
Exceptional
Pei from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in April 2018
Exceptional”
furniture quite old, overall bot bad.
Reviewed May 01, 2018
7.2
Very good
KIM from Vietnam
Solo traveler
Stayed 2 nights in April 2018
So good ground”
But food reastrant is not special and low quaility
Reviewed May 01, 2018
10.0
Exceptional
SUHN from United States
Couple
Stayed 3 nights in April 2018
One of best hotel ”
Located in near airport , with beach side , facilities good enough , kind staffs , especially included wonderful breakfast . Really one of BEST
Reviewed April 30, 2018
9.6
Exceptional
Caitlin from Australia
Family with teens
Deluxe Sea View
Stayed 3 nights in April 2018
Exceptional”
Right next to marina for snorkeling trip and 5 mins from airport
Reviewed April 20, 2018
8.0
Excellent
Eve from Singapore
Couple
Deluxe Sea View
Stayed 2 nights in April 2018
nice”
Hassle free check-in. Room is clean. Aircon super cold. The boat for snorkeling trip set off from the yacht club so very convenient. Tried the Buffet bbq dinner, not recommendable, meat very dry, seafood selection only squid, mussels and prawn.
Reviewed April 18, 2018
6.4
Good
Cheng from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in April 2018
Good”
Old building not value for money
Reviewed April 17, 2018
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