The Pacifico Boutique Hotel

The Pacifico Boutique Hotel

Don Apolinar Velez St., cor Fernandez Street, Cagayan De Oro City Center, Cagayan De Oro, Philippines
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    Interior view The Pacifico Boutique Hotel
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     The Pacifico Boutique Hotel

    Guest reviews

    6.6
    Good
    /10
    (79 reviews)See what guests said
    9.0
    Excellent

    "We enjoyed our 5 day stay."

    Michael

    -

    February 23, 2016

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Blackout curtains

    Good
    Location
    6.6
    See map
    Nearby
    Popular
  • City Museum Of Cagayan De Oro190 m
  • Barbeque Station210 m
  • Gaston Park240 m
  • Maria Reyna Hospital240 m
  • Museo De Oro240 m
  • Xavier Museum250 m
  • Lourdes College320 m
  • City Hall330 m
  • Xavier University390 m
  • Benigno Aquino Hall of Justice550 m
  • Value for money6.5
    Distance to city center0.5 km
    Location rating6.6
    Nearest airportLaguindingan Airport (CGY)
    Distance to airport25.2 km
    Select your room
    7.8
    Very good
    Room comfort & quality
    Suite
    Suite
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
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    Standard
    Standard
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 queen bed
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    Deluxe
    Deluxe
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed
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    Deluxe-Twin bed
    Deluxe-Twin bed
    ...
    • Room size: 26 m²/280 ft²
    • 2 single beds
    Enter dates to see prices
    Have a question for The Pacifico Boutique Hotel?

    What people love about the property

    • 8.4
      Excellent

      "The room was excellent - it was spacious and the well equipped."

      Maria

      |

      April 18, 2016

    • 8.4
      Excellent

      "The bedsheets were amazing and we even slept through our alarm one morning as we were so comfortable."

      Maria

      |

      April 18, 2016

    • 6.8
      Good

      "Nice property."

      Kenneth

      |

      May 11, 2016

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    More about The Pacifico Boutique Hotel

    More about The Pacifico Boutique Hotel

    7.2
    Very good

    "Love the roof deck bar/resto and the proximity to the town c..."

    Ann

    |

    December 1, 2018

    An overview

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    What they offer

    5.6
    Review score

    "When I was able to come in, the room I got was very spacious..."

    Carlo M.

    |

    January 12, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (79)Booking.com Reviews (20)
    6.6
    /
    10
    Cleanliness6.9
    Facilities5.8
    Location6.6
    Room comfort and quality7.8
    Service6.8
    Value for money6.5
    Provided by verified guests of Agoda
    All languages
    All guests (79)
    All room types
    Showing 37 verified guest comments
    12
    9.2
    Exceptional
    Hosanna
    Business traveler
    Standard
    Stayed 2 nights in March 2019
    Exceptional”
    They dont have pressing services and hot/tea facility in the hotel and breakfast Spacious room and t/b Good location Courteous staff, always willing to assist
    Reviewed March 28, 2019
    7.2
    Very good
    Jayson from Philippines
    Solo traveler
    Standard
    Stayed 1 night in March 2019
    Good for transients”
    It was clean and quiet. Easy and fast booking. Not much amenities available so had to go down and find a convenient store.
    Reviewed March 27, 2019
    10.0
    Exceptional
    prakash from Philippines
    Couple
    Standard
    Stayed 4 nights in February 2019
    Elevator out of order ”
    Clean
    Reviewed February 19, 2019
    7.2
    Very good
    Ann from Philippines
    Solo traveler
    Standard
    Stayed 1 night in November 2018
    Pleasantly Surprised”
    I must say I'm impressed with their bed and the rooms are actually large and modern. Very halpful staff. Love the roof deck bar/resto and the proximity to the town center. Just wish they would serve breakfast. Maybe up in the roof deck?
    Reviewed December 01, 2018
    2.8
    Margarita from Philippines
    Business traveler
    Suite
    Stayed 2 nights in November 2018
    Very bad experience”
    I arrived at around 11pm and no front desk officer just the guard. Took some time for front officer to check me in. I got scared coz hallway lights as you go out of the elevator to my room are not open. Balcony area was dirty. Room was ok though, it was clean. Next morning I went down to the lobby restaurant to get breakfast and it’s still closed and will open only at 10am. Where do I get breakfast? Since I did not include breakfast in my booking, they said nothing is prepared and I was told that they can offer me breakfast on whatever is available in their kitchen and great I was given sardines and egg!! How great to mess up the morning. Left for work and came back late in the evening only to find out my room was not cleaned up! I have No more house water, no more toilet paper in my bath and my towels are all used already. Went to the front desk to complain and all I was told was the cleaner left already at 5pm. The girl from the front desk did not even apologise but told me instead to just do my review in Agoda so that management will now that they cannot multi task!!! What!? Finally one of the staff offered to replace my towels and put on water and toilet paper to my room. Next day I was served breakfast already in my room since I ordered prior day. Unfortunately they just knock on your door at 7am with out letting you know what time to serve it. Guys, I was still sleeping! Only to serve me cold longs isa meal with out coffee. And with burned rice. Had to ask again for coffee. Management please take some actions to improve. My first and last stay and will never recommend!!! PS. Your guard is your most attentive staff please recognise him.
    Reviewed November 18, 2018
    2.0
    Maria from Philippines
    Couple
    Suite
    Stayed 2 nights in October 2018
    Really awful stay”
    elevator wasn’t functioning. Restaurant in the ground floor opens around 7:30 for breakfast. We had to leave early for our city tour and the front desk didn’t even bother to do something so we can eat breakfast early, their reason is that the restaurant is still closed at that time. The next day, we were able to consume the breakfast included in the package since we were not in a hurry to leave the hotel. Food was limited to 3 meal choices only, egg was overcooked and swimming in oil same as the sausage. They used cheap corned beef. If you want your food to be served in the room you have to pay extra Php 150 and it will take centuries for it to be delivered. We checked out noon time and the staff didn’t even bother to assist us with our luggages from the fourth floor and the elevator was out
    Reviewed October 06, 2018
    Hi Maria, I'm so sorry your experience with us did not go very well. The defective part for the elevator had to be ordered and it took time to ship from Singapore. Our staff could not help everyone with their luggage since we had a full house that day. Your breakfast was prepared by Eduardo Diego restaurant, independent of the Hotel. They have since then, improved the quality of their breakfast servings. We apologize for the inconvenience. Thank you.
    Responded November 16, 2018
    The Pacifico Boutique Hotel
    6.4
    Good
    Mark from Philippines
    Business traveler
    Suite
    Stayed 1 night in August 2018
    Good”
    Okay place. Main issue is that it gets very noisy in the morning because the RTA uses a loud whistle to direct traffic in the morning.
    Reviewed August 27, 2018
    Hi Mark, thank you for your review. We have since then requested the RTA to refrain from using their whistle before 9 am.
    Responded November 16, 2018
    The Pacifico Boutique Hotel
    7.6
    Very good
    Dayling from Philippines
    Solo traveler
    Standard
    Stayed 1 night in August 2018
    Very good”
    The airconditioned must be fix because it is not too cool
    Reviewed August 16, 2018
    3.6
    ana from Philippines
    Couple
    Standard
    Stayed 2 nights in August 2018
    Hot rooms”
    There is no parking space, aircon was not cool even if we transferred room twice and there was a mice inside our room!
    Reviewed August 12, 2018
    Hi Ana, thank you for your review. We are sorry that your AC was not working well at that time. Our technician checked those 2 rooms and he found out that the setting on the remote of one of the rooms was set properly. The other AC just needed Freon and has now been fixed. Our pest exterminator comes every 2 months to make sure the building is free of rodents. We apologize for the inconvenience.
    Responded November 16, 2018
    The Pacifico Boutique Hotel
    2.8
    saidamen from Philippines
    Family with young children
    Standard
    Stayed 1 night in April 2018
    Acceptable”
    a lot of mosquitoes,no housekeepers on a sunday..
    Reviewed May 03, 2018
    Hi Saidamen, thank you for your review. We apologize for the mosquitoes and the absence of our housekeeping staff that Sunday. We use citronella oil to get rid of mosquitoes. We have since then, fumigated that particular room. We do have housekeeping staff everyday of the week.
    Responded November 16, 2018
    The Pacifico Boutique Hotel
    4.0
    saidamen from Philippines
    Family with young children
    Deluxe
    Stayed 1 night in April 2018
    Acceptable”
    there are lots of mosquitos and the floor are very dusty.. tl
    Reviewed April 30, 2018
    2.8
    Raymond from Philippines
    Business traveler
    Deluxe-Twin bed
    Stayed 2 nights in April 2018
    One of the worst hotels I've ever been to”
    I was in Cagayan De Oro for a business trip and unfortunately, my go-to hotel was fully booked. Arrived earlier that expected and asked if we could check-in earlier but they told me that we had to pay extra to check-in early. Upon checking-in, I noticed that the beds were smaller compared to the usual ones that the other hotels have. The hotel had a Bar in the top floor. We first stayed at the 6th floor but due to the noise that the bar was making, we asked the manager to move us to another room. Wifi was a little slow. The toilets were subpar. The only good thing about that hotel was the air-conditioning. Extra Pillows cost P50/day. Their breakfast is ala carte not buffet. Choices were silog meals. Poorly cooked, eggs were burnt, coffee was a little cold and they don't start serving until 7am (which is kinda inconsiderate for guests that have an early or long day ahead). Safe to say, I will not be booking at this hotel again and I do not recommend this hotel to any of my friends.
    Reviewed April 23, 2018
    2.8
    Clarice from Philippines
    Business traveler
    Deluxe
    Stayed 2 nights in April 2018
    Acceptable”
    worst breakfast noise from water tank and street is very disturbing. please soundproof your rooms interior is nice but not clean
    Reviewed April 18, 2018
    2.0
    Myleen from Canada
    Group
    Suite
    Stayed 1 night in February 2018
    Unpleasant stay as rooms have no insulation from the noisy intersection or the roof top bar. LOUD!”
    Complaints were not acknowleded by staff who did nothing to appease their clients!!! Bad experience as room was dirty and had a treadmill smack in the middle.
    Reviewed February 19, 2018
    5.6
    Carlo from Philippines
    Business traveler
    Suite
    Stayed 1 night in December 2017
    Expected much more.”
    Arrived at around 6:30am to check-in but the hotel doors was barred from the inside - even though I had arranged for an early check-in. When I was able to come in, the room I got was very spacious - great value there. However, when I wanted to unwind at the rooftop bar, staff said it was closed because the bartender had not come in yet... it was already 7:00pm. I feel like my stay would've been great if it were on a weekend. Me booking on a Monday however, where I assume staff had their day off, served to make my time there unrewarding and uneventful.
    Reviewed January 12, 2018
    2.0
    Madel from Philippines
    Group
    Standard
    Stayed 1 night in November 2017
    Very Bad Service,Terrible food!”
    -staff is
    Reviewed November 12, 2017
    5.6
    Maria from Germany
    Business traveler
    Suite
    Stayed 1 night in April 2017
    Above average”
    Room is quite big and clean. They have a nice bar at the rooftop, but if your room is just right below it, you can hear the music until 12 midnight, hence if you intend to sleep before then, no chance. Better join them at the bar.
    Reviewed June 30, 2017
    5.6
    Lujene from Philippines
    Group
    Deluxe
    Stayed 1 night in March 2017
    Above average”
    I specifically indicated that i wanted 2 single beds. and my friend also called them to request the same before the date of arrival. When we arrived, we were told that there's no 2 single beds and that we cant be transferred to another room because it was full. When we went up to our floor, all lights were off and we didnt see any other guest in that hotel from the time of arrival until we left. although we were upgraded to a bigger room, it was still a one big bed instead of 2 single beds.
    Reviewed March 29, 2017
    7.6
    Very good
    Rene from Switzerland
    Couple
    Deluxe
    Stayed 2 nights in October 2016
    The hotel is really good. The restaurants need improvement ”
    The hotel is a real pleasure. Staff is cheerful and helps if needed. The rooms are spacious, modern and comfortable. The bathroom is a real pleasure with clean and working installations. Water pressure and temperature are perfect. The two restaurants on ground floor and roof need to be reviewed. Food choice, quality and quantity is just acceptable. The roof top bar/restaurant needs some repair and more professional staff. We'll come back, but for sleeping only.
    Reviewed October 31, 2016
    4.0
    Robert from United States
    Couple
    Standard
    Stayed 1 night in September 2016
    They Need Leadership !!!”
    No Hot Water took 24 hours before they fixed issue by switching rooms ..Breakfast food had hair in it glass ware still had lipstick stains. Never asked to clean the room ...
    Reviewed September 25, 2016
    12
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