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About The Palace Downtown Dubai


Strategically situated in the city of Dubai, this hotel is within the proximity of the Dubai World Trade Center, shopping mall, and area attractions. Boasting 242 guestrooms and suites, all are tastefully furnished, decorated in a Middle Eastern theme, and equipped with modern amenities for guests’ utmost comfort. Guests can dine at the on-site restaurants where delicious French and Thai cuisines are served. Offering spacious meeting rooms, guests can organize their private or public events at the hotel. With a pleasant atmosphere and quality lodging, The Palace Downtown Dubai is an ideal place to stay.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • French
  • Hindi
  • Russian
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An additional deposit of AED 500 per room per night will be required upon arrival for incidental charges.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00PM
Check-Out Until: 12:00PM
Distance from City Center: 20 km
Distance to Airport: 15 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 01
Number of Floors: 06
Number of Restaurants: 03
Number of Rooms : 242
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2009
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Verified traveler reviews

Filter by traveler type

based on 78 reviews
  • Cleanliness 9.1
  • Facilities 9.4
  • Location 9.6
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 7.8
  • Food and dining 8.4
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MARCOS from Germany
Deluxe Fountain View
Stayed 3 nights in October 2015
Fantastic Hotel right next to the mall and Burj Khalifa
The staff was incredible, easy check-in and check-out, location was perfect next to the Dubai Mall and a great view of the Burj Khalifa. Two thumbs up.
Reviewed May 26, 2016
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Fahad from Kuwait
Family with young children
Palace Lake View Room
Stayed 2 nights in May 2016
Never again
It was a big disappointment. When we first got there the reception said that we dont have a reservation although the reservation confirmed throw agoda and credit. They decided without any approval to provide another room on a different and cheaper hotel which i rejected. After almost 2 hours of waiting and arguing. They finally gave us ( a smoking ) room which smell really bad specially with a 4 years daughter with me. All on all it wasn't a five star hotel treatment.
Reviewed May 15, 2016
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Michelle from Malaysia
Stayed 2 nights in September 2015
Everything is fine. Little bit walking distance to the Dubai mall.
Reviewed April 03, 2016
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Khaled from Jordan
Palace Lake View Room
Stayed 2 nights in November 2015
Luxury, Location, service BUT
Luxury, Location, Service
It was a very nice stay. the hotel's location and facilities are perfect. My only, but to me very important unfortunately, VERY cold water at all times of the day. For some reason, there was never hot water in the shower. Also, the rooms were relatively cold and adjusting the temperature control in the room did not do much.
Reviewed December 01, 2015
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Saleh from United Arab Emirates
Family with young children
Diplomatic Suite Lake View
Stayed 2 nights in November 2015
Wonderful hotel
Location, image, staff performance
A wonderful and memorable one
Reviewed November 24, 2015
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Svetlana from Russia
Family with young children
Diplomatic Suite Lake View
Stayed 7 nights in October 2015
Great stay!
Location, decor and the staff are the best!
We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.
Reviewed November 10, 2015
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Hussain from Saudi Arabia
Business traveler
Stayed 3 nights in October 2015
Location is good other than that all normal
Location, Location, Location
I've been in a better hotel in dubai, with better rates and services
Reviewed November 08, 2015
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Essa from Qatar
Business traveler
Palace Suite Fountain View
Stayed one night in September 2015
Almost all the hotels provides free booking and cancellation now a days. Due to some personal issues i could not travel to Dubai and asked them to cancel and refund the amount. But their reply was "its against our hotel policies." This incident was so strange for as a regular traveler. So i don't suggest The palace hotel as a comfortable place to stay for me.
Reviewed September 28, 2015
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Ahmed from Saudi Arabia
Family with young children
Deluxe Fountain View
Stayed 6 nights in July 2015
Best hotel ever
Location- room size- facilities
Reviewed July 31, 2015
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Onny from Indonesia
Business traveler
Deluxe Fountain View
Stayed one night in June 2015
nice location
location, friendly staff, comfort bed
Reviewed June 15, 2015
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