Comfort stay!! Good value of money!”

Pros: staff are very friendly. First they welcome you with a free drink. Breakfast are good and wide variety. I couldnt finish taste all of them in a single morning. Despite this hotel is far from everywhere, but they provide you free shuttle bus with 4 rounds in a day to 3 main tourist attractions!!! Cons: wifi are poor in basement room. I only use my own data to surf internet. The shower need a longer time to be cool / warm.

Location, staff, spacious room and cleanliness”

Friendly staff and spacious room, the breakfast are good. Hotel is clean and quiet, surrounding by a lot of tree. Location is good for the traveler with the car, ample parking space. nice spacious gym facilities. Slow Internet access. Toilet was clean but there's no water hose for the toilet. Nice swimming pool my kid love it. will come back again.

Location, staff and cleanliness”

The management is really helpful and considerate. I booked for standard no window room but the room was unavailable when i checked in, so the management upgraded me to superior room with no extra charges.

Very good service!”

The place is nice and quiet. The staff are kind. Breakfast buffet is really nice. Nasi Lemak is delicious!!! Will definitely book this hotel again. Use Uber when you want to travel around because taxis charge a minimum of 20 ringgit and they do not use the meter.

Very nice hotel”

Hotel is clean and quiet, surrounding by a lot of tree. This is a non smoking hotel. Location is good for the traveler with the car, a lot of hotel car park lot. Feel safer and Don't have to park at public parking. 5minutes walk to Karamusing Shopping mall. The room spacious and clean. The breakfast are good, a lot of choice. They change the menu everyday, don't feel boring. Only thing is no window for my room, but no complain with this kind of price.

Good value for money”

We had a great time spending our weekend here especially when the room was upgraded to a suite overlooking the lush greenery. Staff were very friendly & helpful and to top everything off, it's just a walking distant to the nearest shopping complex; Karamunsing.

Great all round stay”

I stayed at Palace hotel for 9 nights, the 3x daily shuttle bus drop off and pick up at convenient locations. Location to the city is not too far, 15 minutes walk depending on where you want to go. My favourite thing about hotel was good choice of buffet breakfast, worth choosing this because there aren't many other choices in the area. Great staff, a man at the pool helped me find liquor shop. It was also great to see hotel environmental policy was highly regarded, and the hotel participates in many community events. The hotel grounds are quite spacious, with a nice garden but many mosquito however the hotel provided free insect repellent.

Great hotel. Fantastic staff. Value for money”

The staff were very helpful & friendly. Interesting to find out that it is a Green Hotel! Loved the fact that is was a no smoking hotel. The rooms were fresh smelling & clean! Value for money & Great staff!! Will definitely recommend this hotel.

Hidden gem, quiet and near the city ”

Only downside is the aircond, it needs at least 30 mins to cool down the room. Food was very basic, they need to improve, generally tasteless. Otherwise good, bed was comfortable, for this very old hotel. Interior was good, I think they had refurbished the hotel. Will choose other hotel next time

Friendly to solo traveller, and shopping trips”

I actually stayed for 3 days, but paid for 1 day only, other 2 days was sponsored. This hotel is the best in term of location. It is 5 min walk to Karamunsing Shopping centre, and I just walk there to have my dinner and window shopping. There were several other shopping centre - they provide scheduled shuttle service, which I think was really really helpful, and the driver was also friendly. In term of hospitality, I'm really satisfied. Food - nice, nothing extraordinary but fine. They also have gym and swimming pool, yay! Cost? Definitely worth it. I booked it from Agoda so I got a good deal :)

Good place to stay”

We like to stay here when we have a stop in KK. It's a lot easier if you have your own transportation. Agoda had a promo and it didn't say that the rooms were in the basement with no windows! Otherwise, it was good.

Ideal for busy business traveller ”

A pleasant one-night stay at KK. After a whole-day tiring training course, go for a traditional dusun massage at Jari-jari spa would be a great enjoyment and reduce stress and tiredness session. Definitely will recommend to friends and colleagues to stay here.

Luxury hotel with great facilities”

I stayed at this hotel for 2 nights, i fancied a bit of luxury before i flew out. THE GOOD: The hotel is amazing to look at and doesn't disappoint on the inside either. Rooms were immaculate, although i stayed on the basement level which doesn't include WiFi. The TV had a great selection of channels, the room was very luxurious and spacious. Facilities were great, nice fitness centre and swimming pool. Location wasn't great for me, was a bit out of the way. There was a shopping mall nearby. Food was tasty with a good selection to choose from. Staff were always friendly, and check in/out was relatively painless. THE BAD: No WiFi on basement level rooms. Occasionally i got a smokey smell in my room which wasn't ideal. All in all, a great hotel for a bit of luxury..

Very relaxing stay except...”

Everything was very good especially for the price you paid. Even the hotel staff was friendly except for that pool guy. He took 1 up & down look at us and gave us only 1 towel because he said that it's 'hotel policy' not to give out too many towels. Which was fine until we saw a foreign tourist couple got 1 each & another big family after us got 1 each as well. Please don't look down on us just because we're local tourists

Comfort at a low cost!”

This is our 5th stay in the palace hotel and we still love it! Room is clean and comfortable, staff are friendly, parking is safe... all these at a very reasonable cost! I appreciate the hotel's effort of going green. They even set up a small space for herb garden but it's a shame that the smell from the drain distracted us from enjoying this cosy garden. I booked the standard room with no window but there's actually a window just poor view. It's on the same level with the swimming pool so if your children like swimming, go for this room. the swimming pool is quite small with the depth of 1.4m. Can be quite hot in early afternoon. this is a hotel that we definitely will be back for our next trip to KK

Definitely will be back to Palace Hotel again! ”

Palace hotel is my daughter's favourite hotel in KK because of its castle design making her feel like a princess. But this is not the only reason why it's our top choice to stay when visit KK. The room is spacious and clean. It has its own parking space. It's located in a quiet area yet not too far from the city if you have your own trnasport. Even if you are not driving, shuttle is available to major shopping places. The only Minus side is that the air cond is quite noisy. The breakfast has wide variety of international food. I am definitely coming back to this hotel during my next visit.

Satisfy Stay”

The hotel is well maintained. the room was comfy with everything in it was functioning well, except the WiFi was far too slow. I requested for a large bed while booked through agoda, but was given a twin bed room. No power socket found besides the bed, so i couldn't comfortably laid on the bed to use my handphone while charging it. There are plenty of carpark for hotel guess.

Comfortable and enjoyable ”

It was comfortable and alright, although it is a little far from the city, they do provide shuttle services to the city, the Taxis in Kota Kinabalu are pretty much ripped off.. They do not follow by the meter so prepare to spend some money on transportation if you stay at this hotel

comfort, nice room & value for money”

Stay at basement room but nice. Channel tv so clearly & almost all of astro channel available.great!! Variety of breakfast menu and nice staff. One of handsome staff nicely offer baby chair when he saw I'm holding my baby when I ate. But forgot his name. Realy love this best experience in this hotel

A very comfy clean ,fast check in n out hotel.”

Only one night stay at this hotel , after back from mount. Kota kinabalu is very tired , but those staff very helpful , fast check in so we no need wait a minute more. The bed are comfort enough ! Very environmental friendly hotel. Everything are clean n great . Heater was fast enough to heat.