7.6
Very good
/10
(2,045 reviews)See what guests said
See map
7.3

Very good

Location rating score

Very good location - 260 meters from city center
Parking
FREE
Popular landmarks
Karamunsing Capital 310 m
Sabah State Mosque (Masjid Negeri Sabah) 310 m
Mamutik Island 310 m
Istana 340 m
Sabah Tourism Promotion Corporation 410 m
Weston Wetland Park 440 m
Golden Screen Cinemas 450 m
Asia City Complex 470 m
Police HQ 480 m
Star City Mall 500 m
Nearby landmarks
Mamutik Island 310 m
Night Market 1.01 km
Gaya Street Sunday Market 1.1 km
Kota Kinabalu City Mosque 1.38 km
Signal Hill Observatory Platform 1.44 km
Sabah State Museum 1.46 km
Manukan Island 8.31 km
Tunku Abdul Rahman Marine Park 8.42 km
Sapi Island 8.44 km
Poring Hot Springs 14.57 km
The Palace Hotel Kota Kinabalu

"I love this hotel as its a green hotel."

Lai - June 28, 2017

Standard No Window - View The Palace Hotel Kota Kinabalu
Lobby The Palace Hotel Kota Kinabalu
Swimming pool [outdoor] The Palace Hotel Kota Kinabalu
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Free Wi-Fi

The Palace Hotel Kota Kinabalu

No 1 Jalan Tangki Karamunsing Locked Bag78, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Mamutik Island
Within 310 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 930 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Kota Kinabalu every 1 minutes on Agoda.com
Value for money7.8
Location rating7.3
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport6.2 km

Rooms available at The Palace Hotel Kota Kinabalu

Very good
Room comfort & quality
7.6
Palace Suite
Palace Suite
...
  • Room size: 67 m²/721 ft²
  • Mountain view
  • 1 king bed
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Superior Twin
Superior Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
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Deluxe
Deluxe
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Twin Room
Twin Room
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 2 single beds
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Standard No Window
Standard No Window
...
  • Room size: 26 m²/280 ft²
  • No Windows view
  • 2 single beds
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Executive Rooms
Executive Rooms
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed & 2 single bed...
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Superior King
Superior King
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
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Superior Room
Superior Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Superior Room
Superior Room
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 1 double bed
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Double or Twin Superior
Double or Twin Superior
...
  • Non-smoking
  • Shower
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Frequently asked questions

What time is check-in and check-out at The Palace Hotel Kota Kinabalu?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Palace Hotel Kota Kinabalu?

A stay at The Palace Hotel Kota Kinabalu also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Palace Hotel Kota Kinabalu has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange taxi service.

What is the smoking policy at The Palace Hotel Kota Kinabalu?

The Palace Hotel Kota Kinabalu does not permit smoking in any of its rooms or indoor areas.

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What people love about The Palace Hotel Kota Kinabalu

  • 8.0
    Very good

    "Wifi available in rooms."

    LEE

    |

    December 23, 2019

  • 9.2
    Exceptional

    "Great food, great price."

    Muhamad

    |

    February 28, 2020

  • 9.6
    Exceptional

    "Free car park available."

    Teck

    |

    October 31, 2019

Property ranking|Compared to 1,449 Kota Kinabalu properties
See all rankings
Room comfort score
7.6/10
Review score - United States
7.1/10
Room size
33 sqm.
Cleanliness score
7.8/10
Better than
95
%
of Kota Kinabalu properties
Better than
93
%
of Kota Kinabalu properties
Bigger than
92
%
of Kota Kinabalu properties
Better than
88
%
of Kota Kinabalu properties
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Overall rating:
7.6
Very good
2,045 reviews
Cleanliness
7.9
Facilities
7.7
Location
7.3
Read all reviews >
What travelers say they love:
Very beautiful and nice hotel.
Teck from Malaysia
Business traveler
More about The Palace Hotel Kota Kinabalu

More about The Palace Hotel Kota Kinabalu

The Palace Hotel Kota Kinabalu has been classified and awarded a 3-Leaf rating from the Green Hotel Classification Program as a Green Hotel that has taken significant steps to protect the environment. The Palace Hotel Kota Kinabalu is a modern, smoke-free, exquisitely designed accommodation standing on a hill, overlooking the hustle and bustle of the city on one side and serene mountains on the other. The Palace Hotel Kota Kinabalu is situated in the center of Kota Kinabalu, Sabah, and close to the state Royal Palace, shopping complex, 15 minutes from the international airport, and 10 minutes to the jetty. This colonial-styled hotel, located in the state of Sabah, is placed on a regal hill looking down upon Kota Kinabalu. Guests will find a variety of amazing natural recreation venues close by, such as nature treks and other outdoor adventures. The hotel itself maintains a majestic royal style that has colonial influences infused with an injection of Malaysian design concepts, creating an atmosphere that is unique and restive. The on-site dining options, Tangerine Restaurant and Glamorous Lounge, serve a multinational compilation of international cuisine as well as refreshing beverages. Whatever the reason for your stay, The Palace Hotel Kota Kinabalu will make your stay a good one.

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Most talked about facilities

Breakfast
116 mentions
Housekeeping
95 mentions
Swimming Pool
71 mentions
Internet
50 mentions

What they offer

9.2
Exceptional
Staff 

"Great staff, recommended!"

Muhamad

|

February 28, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Halal
Vegetarian
Full English/Irish
Buffet

Restaurants on site

Tangerine
Cuisine:International
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Palace Hotel Kota Kinabalu from real guests

Overall rating
7.6
Very good
From 2045 reviews
7.9Cleanliness
7.9Service
7.7Facilities
Agoda Reviews (1741)Booking.com Reviews (304)
Rating via Agoda7.6
/
10
Cleanliness7.9
Facilities7.7
Location7.3
Room comfort and quality7.6
Service7.8
Value for money7.8
High score for Kota Kinabalu
Rating
9+ Exceptional (185)
8-9 Excellent (237)
7-8 Very Good (433)
6-7 Good (233)
<6 Below Expectation (238)
Time of the year
Mar - May (294)
Jun - Aug (350)
Sep - Nov (338)
Dec - Feb (344)
Don't miss out!Users are booking a place in Kota Kinabalu every 1 minutes on Agoda.com
All guests (1741)
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Show reviews that mention 

Showing 1326 verified guest comments
12345
9.3
Exceptional
Sean from Canada
Couple
Deluxe
Stayed 3 nights in August 2011

Excellent Hotel”

Great amenities, friendly staff, low rates for great rooms

went to kota kinabalu and stayed at the palace hotel...wow! awesome hotel. very clean, modern decor, great staff, yummy breakfast buffet, pool, steam room, gym...and of course, room service! we were very impressed with the room, which was very large, actually larger than the others on the 4th floor, it was a corner room so we got more bang for our buck. food from room service was good, the breakfast was an all you can eat buffet...all the breads, eggs, sausages, french toast, and everything else you can eat, which is a good start if you're planning on going island hopping. went snorkeling and wasn't hungry until we came back! the staff was very friendly, and helps out where they can. you can also ask them to call a taxi for you, very convenient. the only downside is that you cannot order food or drinks and put it on your tab. if you're poolside and want a drink, you have to pay cash. other than that, the hotel was great. the hotel is'out of the way', but kk is so small it doesn't really matter, you can't walk from the hotel to the beach though, that's a bit of a long walk. but, we choose to pay $60 per night for a freakin awesome room, instead of paying a night for a crappy room waterside. great hotel, highly recommended.

Reviewed September 21, 2011
9.0
Exceptional
Gek from Malaysia
Family with teens
Standard No Window
Stayed 2 nights in February 2012

Great location”

New and clean

situated in kota kinabalu, the palace hotel is the only hotel in the city sitting majestically atop hill surrounded by lush tropical greenery overlooking west towards the south china sea. the palace hotel is conveniently located within 10 minute drive from kota kinabalu international airport and walking distance to the bustling city center.

Reviewed February 22, 2012
8.7
Excellent
Sharon from Australia
Couple
Executive Rooms
Stayed 1 night in August 2014

Excellent location!”

Location, cleanliness, value

We stayed for 6 days in a deluxe room which was great. The staff are very accommodating, the breakfast was good. We left for two days to stay at a resort and came back to the Palace for one night before flying out. Our room was a superior but I found it was very noisy . The maintenance person had a look and turned the exhaust off in the bathroom. We came back after a few hours(having left the card in the slot to keep electricity on) and found the air con wasn't working. The staff face us another room but we didn't have hot water that night or the next morning. I will make sure I stayed in the deluxe room the next time I go to Kota Kinabalu. Overall it was a really nice hotel in a good location.

Reviewed August 27, 2014
9.7
Exceptional
Alice from Sweden
Couple
Standard No Window
Stayed 2 nights in December 2014

A western feeling with malaysian hospitality ”

Pool, rooms and breakfast

We had a wonderful stay ending up staying alot longer than expected. We enjoyed the breakfast buffet, pool and comfortable rooms with fox movie channel. We are backpacking for a few months and took a break from the cheep hostels so this hotel was heaven for us. The service is over all very good with one exception, one of the pool boys that seemed unwilling to provide towels and sun chair mattresses, but that is a very minor thing. I don't have anything else to complain about. We've really had a great and relaxing stay, wishing we could stay longer. We were doubtful because of the reviews but I can't understand the "low" reviews since we didn't find anything to complain about. It takes 5 minutes to walk to center point mall and 15 to suria sabah (faster to walk than taxi during rush hours) so it is very near the center. The pool area is nice and fresh (not smelly at all), and I love their efforts to make the hotel an environmentally friendly hotel. We absolutly recommend the Palace hotel.

Reviewed January 03, 2015
9.7
Exceptional
Chee from Malaysia
Couple
Standard No Window
Stayed 1 night in September 2015

Sustainable and Environmental Awareness”

Use of sustainable material, great customer services and great environment.

Had a very pleasant stays with my wife! We love the staff attitudes, we talked to the manager Ms Lily Shim, it's very well one of the best customer services we had in Kota Kinabalu with affordable room price. The hotel itself feels like luxury resort. The main plus was the hotels effort in participation in raising awareness to a cleaner and sustainable future by promoting the use of recycled product.

Reviewed September 25, 2015
8.3
Excellent
Nicole from Australia
Couple
Executive Rooms
Stayed 1 night in June 2011

Great location & fabulous service”

Swimming pool and excellent service

We had a fabulous stay at the Palace and would not hesitate to recommend it to others. It is in a very conveniet location - within walking distance to the main shopping areas in Kota Kinabalu. We walked down to Centrepoint and the waterfront area for dinner. The swimming pool was lovely to help us relax after our climb of Mount Kinabalu. We were upgraded as this was our second stay at the Palace and the room was lovely. The room was clean, comfortable and modern.

Reviewed July 18, 2011
9.0
Exceptional
Tapan from Australia
Couple
Deluxe
Stayed 6 nights in September 2011

Warm and Friendly”

Friendly staff

The Palace Hotel may be a little more of a walk from some of the more Central Hotels - but the warmth and friendliness of the staff outweighed the little extra exercise required (besides the food was good so you needed the extra exercise to burn off those calories). The rooms were clean, modern and well serviced. From the front door to reception and into the dining room we constantly felt recognised and acknowledged we made us feel welcomed. WE would recommend this hotel and felt more comfortable than at a larger more impersonal 5 star resort we stayed at later in our trip.

Reviewed October 04, 2011
9.7
Exceptional
Nicole from Canada
Couple
Standard No Window
Stayed 1 night in January 2012

Amazing hotel and even better staff!!”

location, food, pool, rooms

I have to say, when I read the previous reviews we almost didn't choose to stay at The Palace but thankfully we did! What a great hotel. The standard rooms were beautiful and well kept, the pool is clean and the surroundings are beautiful, and the breakfast buffet was delicious and was included in our price. They served everything you could think of including omelet and waffle stations (curry dishes and the like as well) etc. The staff was particularity helpful and even took service to the extra step! I really do not understand the previous reviews and I can tell you that we were glad to have stayed (on two separate occasions when returning to KK)!

Reviewed February 05, 2012
8.3
Excellent
Suman from India
Couple
Executive Rooms
Stayed 1 night in September 2011

Nice hotel in a nice location”

Nice Location

the hotel is in a nice location in kota kinabalu. cabs are readily available. the hotel is also pretty descent at the prices offered. the rooms are also nice and the breakfast is also pretty good. as we stayed for short time, we are not much aware of other facilities offered by the hotel. i would recommend this hotel for stay in kota kinabalu.

Reviewed November 30, 2011
9.3
Exceptional
CHEW from Malaysia
Group
Executive Rooms
Stayed 1 night in July 2013

A very comfy clean ,fast check in n out hotel.”

Look grand but in affordable price which purchase in Agoda. Free breakfast n welcome drink. Nice staff.

Only one night stay at this hotel , after back from mount. Kota kinabalu is very tired , but those staff very helpful , fast check in so we no need wait a minute more. The bed are comfort enough ! Very environmental friendly hotel. Everything are clean n great . Heater was fast enough to heat.

Reviewed July 15, 2013
8.3
Excellent
Stefanie from Germany
Family with teens
Executive Rooms
Stayed 1 night in May 2013

Nice and clean hotel close to the city center”

Friendly staff, nice restaurant, clean hotelroom

The hotel is a great choice for your stay in Kota Kinabalu. The staff is exceptionally friendly. When we wanted to check-in but the walk-in rate was more expensive than the agoda rate they gave us the wifi passcode to book online via agoda to get the better rate. The restaurant is really modern and nice. It is maybe a little bit crowded and loud at breakfast time because there are many local families with children but it is still a nice atmosphere. The choices for breakfast is really good, the quality is average: Waffles, Egg Station, fresh fruits (papaya, water melon), juice, dim sum, etc., the rooms are really modern and clean, the bed is a little bit short for european standards. A little bit noisy but still OK.

Reviewed May 31, 2013
9.2
Exceptional
Matt from Australia
Solo traveler
Executive Rooms
Stayed 9 nights in October 2016

Great all round stay”

I stayed at Palace hotel for 9 nights, the 3x daily shuttle bus drop off and pick up at convenient locations. Location to the city is not too far, 15 minutes walk depending on where you want to go. My favourite thing about hotel was good choice of buffet breakfast, worth choosing this because there aren't many other choices in the area. Great staff, a man at the pool helped me find liquor shop. It was also great to see hotel environmental policy was highly regarded, and the hotel participates in many community events. The hotel grounds are quite spacious, with a nice garden but many mosquito however the hotel provided free insect repellent.

Reviewed October 21, 2016
9.7
Exceptional
vikki from Brunei Darussalam
Family with young children
Executive Rooms
Stayed 1 night in March 2014

Definitely will be back to Palace Hotel again! ”

quiet surrounding, good value, spacious and comfortable room

Palace hotel is my daughter's favourite hotel in KK because of its castle design making her feel like a princess. But this is not the only reason why it's our top choice to stay when visit KK. The room is spacious and clean. It has its own parking space. It's located in a quiet area yet not too far from the city if you have your own trnasport. Even if you are not driving, shuttle is available to major shopping places. The only Minus side is that the air cond is quite noisy. The breakfast has wide variety of international food. I am definitely coming back to this hotel during my next visit.

Reviewed March 31, 2014
8.7
Excellent
Mary from Philippines
Solo traveler
Standard No Window
Stayed 3 nights in October 2012

Luxurious Hotel at an Affordable Cost”

modern, sophisticated, chic, cozy ambiance, great facilities & amenities, clean & tidy, exceptional service

The moment I set my foot at Palace Hotel, I got the feeling I made the right choice of booking my room reservation in this hotel. The hotel offers a luxurious accommodation without hurting your pocket. I enjoyed the hydraulic massage in the pool.It was soothing. The water was warm & I love the scenery.. mountain & trees. The hotel is also equipped with gym facilities, spa, sauna / steam, lounge / bar, resto, souvenir shop, etc. Each room is supplied with hair dryer, LCD TV, tea-making facilities, mini-ref and security vault. It just got everything you need! It's so relaxing and perfect for a stress-free vacation. Overall, it's an awesome place! Glad I've made the right choice! I'm definitely coming back.. =)

Reviewed November 06, 2012
9.3
Exceptional
JOSEFA from Canada
Group
Executive Rooms
Stayed 2 nights in September 2011

value for money”

service was good, buffet breakfast was fantastic.

value for money at the palace hotel. the hotel is quaint and very nicely situated. they offer free internet and the pool and gym was fantastic. the buffet was great..... i would recommend this hotel for it is moderately priced and the people manning this is super friendly and very service oriented. I would go back to this hotel again. how i wish they had shuttle service to the airport though.

Reviewed September 25, 2011
10.0
Exceptional
LOO from Malaysia
Business traveler
Standard No Window
Stayed 1 night in May 2015

very worth to stay in this hotel. ”

location quiet convenient,the breakfast was delicious and got many choices, the room was comfortable.

My past experience to stay in The Palace Hotel. And every time i go Kota Kinabalu i will choose this hotel.

Reviewed May 23, 2015
7.0
Very good
Abdul from Malaysia
Business traveler
Standard No Window
Stayed 1 night in November 2012

value for money”

Nice room and the gym was great

definately value for money.Standing majestically on a hilltop, surrounded by dense vegetation, The Palace Hotel Kota Kinabalu greets its guests with its striking, all-white, palace-like exterior. Having recently undergone an extensive makeover, the hotel now features a fresh new contemporary look, with improved accommodation and facilities. Intimate yet highly accessible, it combines the privacy of a secluded location with the convenience of being just a few minutes away from the city centre. Blending classic architecture with stylish interior and all-modern conveniences, The Palace Hotel also has comprehensive meeting and conference facilities, as well as a variety of recreational facilities including a gym, a spa, a sauna and steam room, an outdoor swimming pool, a coffeehouse, a karaoke lounge and a Jacuzzi.

Reviewed December 03, 2012
10.0
Exceptional
MOHAMMAD from Malaysia
Solo traveler
Standard No Window
Stayed 1 night in September 2012

Very cheap and great room”

so cool

Is one of the best hotels in Kota Kinabalu. this position is located in the hills surrounding circumstances that really gives peace of vehicle noise. It was so exciting for me and I want to come here if there is time yet.

Reviewed October 04, 2012
8.3
Excellent
Asnan from Malaysia
Family with young children
Executive Rooms
Stayed 2 nights in April 2011

Nice, modern decor with good service”

The room was very nice, uncluttered and clean.

I loved how the room was spacious and most importantly clean so my baby could roam free on all fours exploring it :) it was a shame though that we were put on the 1st floor as there was no view at all. Breakfast was not bad - not that big a spread but it was enough to fill our hungry tummies. Service was good - I especially loved how the receptionist, Kay was very attentive and helpful. This would be the perfect place to stay in Kota Kinabalu if you want a good hotel without having to break your bank ;)

Reviewed April 11, 2011
8.3
Excellent
Benjamin from United States
Group
Standard No Window
Stayed 1 night in October 2011

Not a ton of amenities, but very cheap”

Great for the price you pay

we stayed here the night before we left to climb mt. kinabalu and it was perfect for that. we choose to go to a resort after the climb. the palace hotel was nice, cheap, and clean. the rooms weren't anything special, but you can't expect much when you only pay sgd per night. make sure you ask specifically for queen/double bed or otherwise you will get two singles!

Reviewed October 30, 2011
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