The Palms Hotel & Spa
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City View Room, 1 King The Palms Hotel & Spa
Lobby The Palms Hotel & Spa
Lobby The Palms Hotel & Spa
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8.3
Excellent
/10
(59 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location
  • Blank Canvas Gallery400 m
  • Miami Beach Boardwalk650 m
  • Art Basel1.7 km
  • Holocaust Memorial1.72 km
  • The Dog Bar1.8 km
  • Whittall & Shon1.8 km
  • Miami Beach1.86 km
  • Fritz's Miami Beach1.97 km
  • Lincoln Road2.06 km
  • Dylan's Candy Bar2.12 km
  • Free Wi-Fi

    The Palms Hotel & Spa

    3025 Collins Avenue, South Beach, Miami Beach (FL), United States, 33140 - See map
    "From being greeted and led through the doors that opened automatically into the refreshingly cool, beautiful lobby."
    Danny - December 20, 2018
    Exceptional cleanliness
    9.0 rating for cleanliness
    Excellent facilities on premise
    8.3 facilities on premise
    • Airport transfer

    • Private beach

    • Free Wi-Fi in all rooms!

    • Steamroom

    • Air conditioning

    Property ranking|Compared to 3,443 Miami Beach (FL) properties
    See all rankings
    Value for money score
    7.6/10
    Service score
    8.3/10
    Cleanliness score
    9.0/10
    Review score - United States
    8.7/10
    Better than
    99
    %
    of Miami Beach (FL) properties
    Better than
    99
    %
    of Miami Beach (FL) properties
    Better than
    99
    %
    of Miami Beach (FL) properties
    Better than
    99
    %
    of Miami Beach (FL) properties
    Value for money7.6
    Location rating8.5
    Nearest airportMiami Seaplane Base (MPB)
    Distance to airport5.9 km

    Rooms available at The Palms Hotel & Spa

    City View Room, 1 King
    City View Room, 1 King
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Room 2 Double Beds
    Premier Room 2 Double Beds
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior King Ocean View
    Superior King Ocean View
    ...
    • Room size: 43 m²/463 ft²
    • Ocean view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Oceanfront - 2 Double Beds
    Oceanfront - 2 Double Beds
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Oceanfront - 1 King Bed
    Oceanfront - 1 King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Double Room - Ocean Front
    Double Room - Ocean Front
    ...
    • Room size: 35 m²/377 ft²
    • 2 double beds
    Enter dates to see prices
    Partial Ocean View 2 Double Beds
    Partial Ocean View 2 Double Beds
    ...
    • Room size: 35 m²/377 ft²
    • Garden view
    Enter dates to see prices
    City View Two Double Beds
    City View Two Double Beds
    ...
    • City view
    • Non-smoking
    Enter dates to see prices
    Double City View Two Double Beds
    Double City View Two Double Beds
    ...
    • Room size: 29 m²/312 ft²
    Enter dates to see prices
    DOUBLE OCEAN VIEW
    DOUBLE OCEAN VIEW
    ...
    • Room size: 34 m²/366 ft²
    Enter dates to see prices

    What people love about The Palms Hotel & Spa

    • 10.0
      Exceptional

      "Everything was great, stayed in oceanfront room."

      Zherra

      |

      January 11, 2017

    • 10.0
      Exceptional

      "Will definitely return soon."

      Adalberto

      |

      August 11, 2016

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    More about The Palms Hotel & Spa

    More about The Palms Hotel & Spa

    10.0
    Exceptional

    "Rooms were great and super comfortable!"

    Laura

    |

    June 13, 2018

    An overview

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    Most talked about facilities

    Beach
    5 mentions
    Food & Dining
    2 mentions
    Swimming Pool
    2 mentions
    View
    1 mention

    What they offer

    10.0
    Exceptional

    "I would definitely stay here again!"

    Laura

    |

    June 13, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Gluten-free

    Restaurants on site

    Essensia Restaurant
    Cuisine:American, Local
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of The Palms Hotel & Spa from real guests

    Overall rating
    8.2
    Excellent
    From 3080 reviews
    Provided by verified guests of
    Agoda Reviews (59)Booking.com Reviews (1304)
    Rating via Agoda8.3
    /
    10
    Cleanliness9.0
    Facilities8.3
    Location8.5
    Service8.3
    Value for money7.6
    High score for Miami Beach (FL)
    Rating
    9+ Exceptional (10)
    8-9 Excellent (6)
    7-8 Very Good (2)
    6-7 Good (2)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (6)
    Jun - Aug (9)
    Sep - Nov (5)
    Dec - Feb (5)
    All guests (59)
    All room types
    All languages
    Showing 25 verified guest comments
    12
    8.4
    Excellent
    Ronald from United States
    Family with teens
    Premier Room 2 Double Beds
    Stayed 4 nights in October 2019

    Relaxing 4 days”

    Very friendly staff, clean facility, nice pool area and landscaping, room was very clean, beds were very firm...too firm for us...overall a enjoyable stay

    Reviewed October 24, 2019
    8.4
    Excellent
    Yvonne from Switzerland
    Family with teens
    Oceanfront - 2 Double Beds
    Stayed 14 nights in July 2019

    Excellent”

    Wonderful view, relaxing, calm

    Reviewed August 03, 2019
    8.4
    Excellent
    Mark from Australia
    Family with young children
    Premier Room 2 Double Beds
    Stayed 4 nights in March 2019

    Excellent Hotel - improvement needed with booking system”

    Great Hotel, very clean with great room. Very nice pool and facilities. A little disappointed that when checking in via AGODA booking that the Hotel attempted to place us in an inferior room that we had booked and paid for and was clearly shown in the booking email. Secondly both my credit cards were rejected which made us feel the problem was at our end. We had to challenge both these issues which were the hotels errors not ours.

    Reviewed April 08, 2019
    6.8
    Good
    Rafael
    Family with young children
    Premier Room king bed
    Stayed 1 night in January 2019

    Regular beach hotel, but expensive.”

    Two days after check out I was charged on the credit card for something I don't recognize. I e-mailed asking for full invoice and didn't recieve it. No activities for small children.

    Reviewed January 31, 2019
    10.0
    Exceptional
    kauser from Canada
    Couple
    Oceanfront - 1 King Bed
    Stayed 2 nights in December 2018

    This hotel was exceptional! Erwin the asst manager was so accommodating! Beautiful boutique hotel!”

    Exceptional!

    Reviewed December 29, 2018
    10.0
    Exceptional
    Danny from United States
    Couple
    Oceanfront - 1 King Bed
    Stayed 1 night in December 2018

    Spectacular and Beautiful ”

    The entire stay was simply flawless. From being greeted and led through the doors that opened automatically into the refreshingly cool, beautiful lobby. We immediately noticed that there was a wedding party, and understood why they had selected this venue. Check in was fast and courteous. We were in our suite within 5 mins of arriving to The Palms. We were both astounded by the beauty of our oceanview suite...the suite was plush. The fixtures, accessories, and layout made the room super comfortable and elegant. The bar was quite nice and being able to walk to the boardwalk and beach was everything one could ask for. Check out was even easier and more expedient than check in. Suffice to say, we'll be back!

    Reviewed December 20, 2018
    5.6
    Paola from Italy
    Family with young children
    Premier Room 2 Double Beds
    Stayed 2 nights in December 2018

    Not a hotel for families and huge mistake ”

    We always travel as a family with two small children around the world in 4sup or 5 stars hotels and as always be brought our own milk for my babies but in the hotel they weren’t able to simply warm up our milk (never happened before) and so we had to order it from the room finding our only at the bill that for two biberons of milk we were charged every time 16 dollars! Crazy! Never ever happened for a milk. The second and most unbelievable thing that we experience was shocking. At the moment to leave the hotel and jump in the taxi the two men working there with the luggage’s forgot to put one of our luggage in the taxi and we found it out only once at the airport but the hotel charged us for the second taxi they sent to the airport with the missing luggage even if it was their mistake. Unacceptable!

    Reviewed December 13, 2018
    10.0
    Exceptional
    Cristina
    Couple
    Premier Room king bed
    Stayed 2 nights in August 2018

    Clean, close to the beach, beautiful restaurant terrace, nice pool”

    Natasha from front desk was a sweetheart We really enjoy our stay Definitely coming back

    Reviewed August 31, 2018
    6.8
    Good
    Stephen from United Kingdom
    Family with teens
    Stayed 3 nights in August 2018

    Family 3 day stay at Palms Hotel & Spa”

    A lovely hotel with a relaxing exotic vibe and not too busy. We ventured down the boardwalk into SouthBeach and the Palms was one of the best on this stretch compared to the rowdiness of some. At first impression the hotel did seem a little far out, but the free Trolley on Collins Av is frequent and easy to get nearer the restaurants and shops. It’s a bit pricey to eat in the hotel as a family, so in the evenings we ventured down to Lincoln Rd where’s there’s plenty of choice. There’s a Starbucks, Subway and supermarket Less than 5min walk away so ideal for breakfast/lunch. We did have lunch at the pool bar and was nice but a bit pricey. I accept but disagree with the resort fee when you only get slow Wi-fi and towels.. but paying 18% service charge when going to the bar to get your own drinks is so wrong!! Unfortunately the sea was full of seaweed & looked awful so stayed by pool . Also a smell of sewerage every day coming from somewhere. Overall a nice break but won’t rush back.

    Reviewed August 16, 2018
    10.0
    Exceptional
    Hanaa from United States
    Business traveler
    Standard Room City View
    Stayed 3 nights in August 2018

    Amazing customer service”

    I love everything about the Palms except the food which was still Ok but I expected to be higher quality since the venue is excellent in all other areas

    Reviewed August 09, 2018
    4.8
    torrance from United States
    Family with young children
    City View Room, 1 King
    Stayed 3 nights in July 2018

    Not a good experience ”

    The lobby is nice, I like the resort decort and lots plants. 1 of the 4 elevators were out of service, another one is very slow it’s acting up, the other 2 elevators has strong urine smells, it’s quiet gross, the staffs are nice for the most part, some are friendly and some aren’t. The shower head was leaking, molds are presented in the bathroom. I was never offered any service at the beach area. $28 of resorts fees are steep for what was offered

    Reviewed July 05, 2018
    10.0
    Exceptional
    Ozen from United States
    Family with young children
    Stayed 5 nights in June 2018

    OMS”

    We had a great time at the Palms!

    Reviewed July 03, 2018
    10.0
    Exceptional
    Milagros from United States
    Family with teens
    City View Two Double Beds
    Stayed 1 night in June 2018

    Exceptional”

    I think the hotel it’s beautiful but it was too busy because of the weddings very loud people at the lobby !! The pool was packed too small for so many guests I loved the food and the service at the beach was super good Angel who helped us was super nice! This a hotel more for family trips! I came with my daughter and husband we had a great time!!

    Reviewed July 02, 2018
    10.0
    Exceptional
    Laura from United States
    Group
    City View Two Double Beds
    Stayed 1 night in June 2018

    LOVED this hotel”

    My friends and I stayed here for my bachelorette and we were so happy with our choice! The pool area exceeded expectations and the beach staff were so nice!! Rooms were great and super comfortable! I would definitely stay here again!

    Reviewed June 13, 2018
    8.0
    Excellent
    Sharline from United States
    Group
    City View Two Double Beds
    Stayed 4 nights in May 2018

    Very good”

    Staff need a little improvement on their customer service it took 24hrs before i received a wine opener in my room even thou i called 4 times to remind them. First request was done when i ordered our meal it was 5 of us with 2 rooms we were celebrating my birthday and had to wait till the next day to open a bottle of wine because they forgot to put opener on the dinner tray. I was told they were short staff for the night and it would take some time so i guess that meant 24hrs. That is my only complaint other than that the hotel overall was good.

    Reviewed June 03, 2018
    6.0
    Susan from United States
    Couple
    City View Room, 1 King
    Stayed 7 nights in February 2018

    Very small inconvenient room layout and little storage. Great for 2 nights max”

    Work out facility needs considerable attention, rooms are more suitable for one occupancy. Beach area is great, but needs more local water sport rental options. Bathroom layout and lighting is very aweful if u are a woman who applies makeup or uses hair tools. Lighting is really bad! Nice robes and slippers.

    Reviewed February 19, 2018
    9.2
    Exceptional
    Ines from Peru
    Group
    City View Two Double Beds
    Stayed 3 nights in May 2018

    Vacaciones muy agradables ”

    La pasamos muy bien en las instalaciones del hotel a pesar del mal tiempo.

    Reviewed May 31, 2018
    5.6
    nathalie from France
    Family with young children
    City View Room, 1 King
    Stayed 2 nights in June 2019

    Arnaqueurs! vous forcent à payer des services déjà inclus et qui sont sans supplements sur internett”

    Très mauvaise expérience. Du jamais vu. Mon voyage était réglé complètement avec taxes et charges de services inclus. À mon arrivée j ai perdu 40 min à me battre avec eux car ils voulaient me forcer à payer 28 dollars de taxe et service par jour.. Ce malgré que sur le voucher et le site rien ne le stipulait.. Le personnel qui était derrière et qui me voyait agassée et rigolait derrière... Nous étions en fin de séjour et nous avons passé une très mauvais fin de journée, de plus ils ont fait passé 8 fois mes cartes bleues soit disant elles ne passaient pas alors qu au final ils avaient un problème informatique. Suite à cela je n avais aucune preuve que les dépôts de garantie de 200dollars n étaient pas passé à chaque fois qu ils ont fait passé ma carte.. Le service est lamentable. Avec tout le stresse occasionné même pas un jus d orange ou un cocktail offert. Sur 3 sites internet aucun supplément n est demandé pour parasols WiFi et serviettes leur soit disant 28 dollars par jour à donner

    Reviewed June 07, 2019
    8.4
    Excellent
    Patricia from Belgium
    Family with teens
    City View Two Double Beds
    Stayed 1 night in April 2018

    Hotel magnifique, plage privée, piscine et jardin superbe”

    Très bel hôtel, personnel charmant, les repas sont chers mais très bons. Par contre, les chambres pourraient être rénovées, décevantes par rapport aux espaces communs.

    Reviewed April 19, 2018
    8.4
    Excellent
    Dr. from Germany
    Family with teens
    Premier Room 2 Double Beds
    Stayed 2 nights in October 2018

    SCHÖNES RESORT AM MID-BEACH IN DIREKTER STRANDLAGE”

    Hervorzuheben ist der beheizte Pool eingebettet in einem tropischen Garten mit direktem Strandzugang. Der Strand ist öffentlich, das Hotel stellt jedoch Liegestühle und Handtücher. Nebenkosten erwartungsgemäß hoch, VALET parking USD 43/Tag plus resort fees. Ärgerlich: Am Abreisetag sollten wir trotz bezahlter resort fees noch USD 40 nur für eine kurze Benutzung des Dusche im Spa für Familie mit 2 Kindern zahlen. Ansonsten aber top beach Resort.

    Reviewed November 04, 2018
    12
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    • Excellent location
    • Miami Beach Boardwalk