The Palmy Hotel and Spa
Free Wi-Fi

The Palmy Hotel and Spa

Number 04, Bao Khanh Lane, Hoan Kiem District, Hanoi, Vietnam, 70000
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Classic Double or Twin Room The Palmy Hotel and Spa
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    Interior view The Palmy Hotel and Spa
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     The Palmy Hotel and Spa

    The Palmy Hotel and Spa Reviews

    8.4
    Excellent
    /10
    (530 reviews)See what guests said
    9.2
    Exceptional

    "The hotel was in a great spot, just around the corner from t..."

    Kristen

    -

    April 21, 2016

    8.8
    Excellent service
    Recommended by 87% of guests

    Things you’ll love about The Palmy Hotel and Spa

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.1
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • St. Joseph's Cathedral (Nha Tho Lon)210 m
  • Hoan Kiem Lake230 m
  • Old Quarter560 m
  • Hoa Lo Prison670 m
  • Vietnam Fine Arts Museum1.39 km
  • Temple of Literature1.5 km
  • Ho Chi Minh Mausoleum1.73 km
  • One Pillar Pagoda1.88 km
  • West Lake2.63 km
  • Vietnam Museum of Ethnology5.49 km
  • Value for money8.2
    Distance to city center0.01 Km
    Location rating9.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.2 km

    Rooms available at The Palmy Hotel and Spa

    8.3
    Excellent
    Room comfort & quality
    Studio Double or Twin
    Studio Double or Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 double bed or 2 single be...
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    Premium Double Room
    Premium Double Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Classic Double or Twin Room
    Classic Double or Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • Balcony/terrace
    • 1 double bed or 2 single be...
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    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed or 1 double bed
    Enter dates to see prices
    Studio Connecting Room
    Studio Connecting Room
    ...
    • Room size: 60 m²/646 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
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    Premium Connecting Room
    Premium Connecting Room
    ...
    • Room size: 60 m²/646 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Suite Connecting Room
    Suite Connecting Room
    ...
    • Room size: 70 m²/753 ft²
    • Balcony/terrace
    • 2 king beds
    Enter dates to see prices
    Studio
    Studio
    ...
    • Balcony/terrace
    • Smoking allowed
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    Classic Premium
    Classic Premium
    ...
    • Smoking allowed
    • Bathtub
    Enter dates to see prices
    Premium Double
    Premium Double
    ...
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      Have a question for The Palmy Hotel and Spa?

      What people love about The Palmy Hotel and Spa

      • 9.6
        Exceptional
        Staff 

        "Front desk very helpful."

        Rayan

        |

        November 9, 2018

      • 8.4
        Excellent
        Spaciousness

        "Decent sized rooms but serves the purpose"

        Nishaanthan

        |

        January 5, 2019

      • 9.2
        Exceptional
        Staff 

        "The staff was very friendly and on top of all of our needs."

        Kristen

        |

        April 21, 2016

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      More about The Palmy Hotel and Spa

      More about The Palmy Hotel and Spa

      8.8
      Excellent

      "Hotel is located very near to the lake and night market so i..."

      KAR M.

      |

      November 12, 2017

      An overview

      Show less

      What they offer

      8.4
      Excellent

      "We really enjoyed our stay here."

      Jonathan

      |

      June 7, 2017

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Vietnamese cuisine
      Vietnamese cuisine
      Bao Khanh
      40 m Vietnamese
      80s Vietnamese Cuisine Restaurant
      60 m Vietnamese
      The Balcony Bar & Cafe
      120 m Vietnamese
      American cuisine
      American cuisine
      Le Palmy Restaurant
      30 m American, Eastern European, Vietnamese
      Jalus vegan kitchen & cafe
      100 m American, Asian, Cafe
      Surf'n'Fries
      170 m American, Eastern European, European
      Asian cuisine
      Asian cuisine
      Kangaroo Cafe
      40 m Asian, Australian, British
      Dinh Lang Thuy Ta
      70 m Asian, Vietnamese
      Hanoi Imperial Restaurant
      100 m Asian, Cafe, Diner

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Reviews of The Palmy Hotel and Spa from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (530)Booking.com Reviews (1386)
      8.4
      /
      10
      Cleanliness8.4
      Facilities7.6
      Location9.1
      Room comfort and quality8.3
      Service8.8
      Value for money8.2
      All languages
      All guests (530)
      All room types

      Show reviews that mention 

      Showing 334 verified guest comments
      12345
      6.4
      Good
      Jiyoung
      Couple
      Classic Double or Twin Room
      Stayed 1 night in May 2019

      Not bad if you are not expecting too much”

      There was a dead cockroach on the floor which was disgusting. One of the reasons why I chose this hotel is because I thought the toilet wouldn't get wet but the door of the shower wouldn't close tight. The lighting in general was quite dark so I had every single light turned on. The reception was not bad. Maybe I could have been too used to the hospitality of the previous hotel, but I thought the reception could have been nicer. Breakfast was okay. Nothing special but at the same time wasn't bad either. In general, nothing special. If you are not expecting too much and just need a place to spend a night in, you can go for it.

      Reviewed May 22, 2019
      8.8
      Excellent
      Peter from Australia
      Solo traveler
      Classic Double or Twin Room
      Stayed 2 nights in May 2019

      Great Hotel and location”

      Only negative comment I can make is that the room was windowless, but otherwise was an excellent room in a very nice hotel, in an excellent location. The service was also very good. I would stay here again.

      Reviewed May 10, 2019
      10.0
      Exceptional
      Andrew from Canada
      Solo traveler
      Classic Double or Twin Room
      Stayed 1 night in February 2019

      Great Hotel just a 1/2 block away from the best area to stay in Hanoi - Hoan Kiem lake”

      A great place to stay for a couple days and enjoy the beauty of Hanoi. the location is superb, near the Hoan Kiem lake, lots of places near by within walking to go eat, and the staff are so friendly and speaking very clear English. Buffet breakfast is ok, there is an omelette station, great coffee and lots of fruit, hot dishes and breads pastries.

      Reviewed February 17, 2019
      10.0
      Exceptional
      Jasmine from United Kingdom
      Couple
      Premium Double Room
      Stayed 1 night in February 2019

      Excellent Hotel and staff”

      The hotel was in a fantastic location, hotel room was great and good breakfasts. The staff really make this hotel stand out from others. They couldn't of done enough for us, from chasing up a tour pick up time, looking after our luggage and running a very efficient check in service. On our last day they stored our luggage as we had a late night flight. Sorted out our taxi back to the airport and offered us a shower just before the taxi arrived so we could freshen up for our long journey home. The lady was super lovely and so caring. We would definitely stay at this hotel again if we were staying in Hanoi.

      Reviewed February 28, 2019
      6.0
      James from United Kingdom
      Business traveler
      Classic Double or Twin Room
      Stayed 1 night in April 2019

      Not happy”

      I booked a hotel room, not a cupboard and a hotel room with no window is not only a cupboard, it's a potential death trap and one that I am pretty sure is illegal in most countries! I complained and was told because "I never requested a room with window in my booking"! Nowhere in my booking did it state "windowless room", so that alone was aggrivating. It is very claustrophobic in the cubboard and the idea of sleeping there is not enticing. Still, I was only there for one night so put up with it and to eb fair, apart from the no window, the room decor was actually ok, bathroom was ok, but no bathtub (another surprise). Facilities were limited, but at least clean and I guess you get what you pay for. The breakfast was limited, location good for tourists, but not so much for business travellers. I think the biggest plus for the hotel were the staff, who were very nice, professional and helpful. A solid 2 star hotel.

      Reviewed April 26, 2019
      8.0
      Excellent
      Anandkumar from Singapore
      Family with young children
      Classic Double or Twin Room
      Stayed 2 nights in May 2019

      Nice place to stay”

      Hotel location is biggest advantage. Friendly staff. Clean rooms. Felt a bit priceyz

      Reviewed May 15, 2019
      7.2
      Very good
      Maria from Thailand
      Couple
      Premium Double Room
      Stayed 2 nights in April 2019

      location wise, it’s commendable. ”

      Pros: 1. Late check-out :) 2. Good Location. 3. (Safe) Surroundings 4. Quiet

      Reviewed April 28, 2019
      8.4
      Excellent
      Chiwai from United States
      Family with teens
      Classic Double or Twin Room
      Stayed 1 night in January 2019

      very nice hotel”

      This hotel is very conveniently located in the old quarter. The hotel is relatively modern and clean. The staff is friendly and helpful. The buffet breakfast is very good with many different options. The price is good. Will go back again.

      Reviewed January 28, 2019
      8.4
      Excellent
      Nishaanthan from Australia
      Couple
      Premium Double Room
      Stayed 2 nights in December 2018

      Excellent location”

      The hotel is conveniently located in the old quarter just a min away from the lake. Decent sized rooms but serves the purpose.Good value for money as it includes breakfast as well.Staff were always helpful but disappointed with the spa and the staff their.

      Reviewed January 05, 2019
      10.0
      Exceptional
      Maheshlal from India
      Couple
      Classic Double or Twin Room
      Stayed 2 nights in January 2019

      NIce hotel ”

      Good stay. Big room

      Reviewed March 16, 2019
      8.4
      Excellent
      Jerry from Thailand
      Solo traveler
      Classic Double or Twin Room
      Stayed 3 nights in April 2018

      room with no windows ”

      I got a room with no windows while the room was clean and nice, I hated having nothing to look out at. Staff were nice a breakfast was mostly Asian oriented but they had decent bread and great coffee.

      Reviewed April 21, 2018
      10.0
      Exceptional
      jonathan from United Kingdom
      Solo traveler
      Junior Suite
      Stayed 3 nights in November 2017

      Nice hotel on a quiet side street”

      This hotel is located on a lovely quiet side street just 1 minute walk from hoan kiem lake, friendly helpful staff and a clean large room with a balcony. The street outside seems to be one of the quieter in Hanoi with mostly just pedestrians. A few nice bars along with some nice cafes also. A spa downstairs however I can't comment as I never had time to try it.

      Reviewed March 24, 2018
      8.4
      Excellent
      Tan from Singapore
      Couple
      Classic Double or Twin Room
      Stayed 4 nights in March 2018

      Little Gem in Hanoi”

      Like the location of hotel which is near the lake and many good restaurants. Walking distance to the cathedral. Very friendly reception staff and good housekeeping. It's good value for the price with breakfast included. Will be back again.

      Reviewed March 18, 2018
      8.8
      Excellent
      Osaze from United States
      Couple
      Classic Double or Twin Room
      Stayed 1 night in March 2018

      Excellent”

      Stayed here for one night and the location is ideal. Right next to the lake, on a quieter street yet the real hustle and bustle of the Old City is just a 2 minute walk away. The room itself was standard, clean and comfortable but unfortunately did not have a window. That did mean it was quiet and easy to sleep in though as the room was completely lightproof. Breakfast on the 12th floor offered a nice view and good variety of food.

      Reviewed March 14, 2018
      8.8
      Excellent
      Leyann from United Kingdom
      Couple
      Studio Double or Twin
      Stayed 1 night in April 2017

      Reasonable hotel with great breakfast”

      The hotel is less than a 5 minute walk from the lake in the centre of Hanoi. It is nestled in a street behind the main road and reasonably quiet and comfortable. We had the most expensive rooms and were surprised by both the small size of the first one we had and the smell of smoke. The second one (after travelling away for a couple of days) was a lot larger than the first which made us wonder how we paid the same for both rooms. There were no rooms to change us to, but they sent a maid who quickly spritzed the room to get rid of the smell... fine, but we always specify no smoking rooms. The breakfast is great, with the chef being lovely and engaging. Foods from around the world, particularly delicious is their pho. Pastries, fruits, cereals and traditional Asian foods. Yum

      Reviewed November 14, 2017
      8.4
      Excellent
      Minh from Vietnam
      Group
      Premium Double Room
      Stayed 1 night in September 2017

      Excellent”

      Almost everything from staff, location is great except the breakfast, there are not much choices, and the foods aren't keep in warm, even though it is soup. And the room we stayed at level 10 is noisy because of the sound of air condition system.

      Reviewed September 26, 2017
      8.8
      Excellent
      Todd from United States
      Couple
      Premium Double Room
      Stayed 2 nights in July 2017

      Excellent”

      We arrived at 1 am, we had to knock on the door to get in but they came quickly. They had no rooms available to check in a day earlier then what we reserved but they let us rest in the spa and got us a room ready by 10 am. Great service an breakfast was a pleasant surprise. We will use this hotel again.

      Reviewed July 30, 2017
      8.4
      Excellent
      Jonathan from United States
      Group
      Premium Double Room
      Stayed 2 nights in May 2017

      Family of 4”

      We really enjoyed our stay here. Our parents got one room, and we got another. It was really clean and quiet, and the staff were really good at entertaining our parents while they waited for us to get ready. We visited the bar called Polite Pub across the street and ordered a drink (Samurai something? It was delicious) and listened to some live jazz. Good times!

      Reviewed June 07, 2017
      8.4
      Excellent
      Jonathan from United States
      Family with teens
      Classic Double or Twin Room
      Stayed 2 nights in May 2017

      2 parents and 2 adult children”

      We had a great time with this hotel as our base. The staff were super helpful, and we were able to walk to many places easily. We went to the night market and the bar across the street for some live jazz. The rooms were so quiet and clean with a lot of wood. Very nice place.

      Reviewed June 07, 2017
      8.8
      Excellent
      Shermian from Malaysia
      Solo traveler
      Premium Double Room
      Stayed 2 nights in January 2017

      Great location, great value”

      Staff were so very friendly and kind. Breakfast was good, with multiple options and a view of the city. Rooms are clean, comfortable and spacious. Location is perfect. Food options are plenty. I'd stay here again.

      Reviewed January 22, 2017
      12345
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      • Exceptional location
      • St. Joseph's Cathedral (Nha Tho Lon)
      • Hanoi Railway Station is within 1.19 km