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The Palmy Phu Quoc Resort and Spa
The Palmy Phu Quoc Resort and Spa
The Palmy Phu Quoc Resort and Spa
The Palmy Phu Quoc Resort and Spa
The Palmy Phu Quoc Resort and Spa
The Palmy Phu Quoc Resort and Spa
The Palmy Phu Quoc Resort and Spa

Removed from saved list

7.6

Very good

508 reviews

508 reviews

See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Long Beach 90 m
Duong Dong Market 3.5 km
Phu Quoc Waterfall 5.1 km
Ho Quoc Temple 10.7 km
Sao Beach 15.8 km
Phu Quoc Countryside 15.9 km
Phu Quoc Prison 16.7 km
Vinwonders Phu Quoc 21.4 km
Vinpearl Safari 22.3 km
Nearby landmarks
Long Beach 90 m
Nuoc Hoa Tan Hao 180 m
Sieu Thi Con Mart 270 m
Boutique ha spa 560 m
Coi Nguon Museum 870 m
Dive Center Searama 1.0 km
Phu Quoc Day Spa 1.1 km
KingKong Mart 1.1 km
Bin's Market 1.2 km
Landing Airplanes 1.4 km

The Palmy Phu Quoc Resort and Spa

Tran Hung Dao Street, Cua Lap Hamlet - Duong To ward, Phu Quoc District, Kien Giang Province, VietNam, Cua Lap, Phu Quoc Island, Vietnam, 92500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cua Lap part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Private beach

Complimentary WIFi in all rooms

Currency conversion service

Hot tub

Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Hot tub

Bicycles

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money7.6
Location rating7.7
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport4.2 km

Rooms available at The Palmy Phu Quoc Resort and Spa

Family
...
  • Room size: 60 m²/646 ft²
  • Sea view
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive Suite
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe Mountain View
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Sea View Double
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premier Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Beach Front Villa
...
  • Room size: 45 m²/484 ft²
  • Beach view
  • 1 king bed
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Double Room with Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 queen bed or 2 single bed...
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Grand Suite
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 double bed
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Grand Suite Double or Twin
...
  • Room size: 40 m²/431 ft²
  • Sea view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Suite Sea View
...
  • Room size: 45 m²/484 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Palmy Phu Quoc Resort and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Palmy Phu Quoc Resort and Spa?

For those who wish to drive their own cars, The Palmy Phu Quoc Resort and Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at The Palmy Phu Quoc Resort and Spa?

Wake up to a great buffet breakfast at The Palmy Phu Quoc Resort and Spa.

What is the smoking policy at The Palmy Phu Quoc Resort and Spa?

The Palmy Phu Quoc Resort and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to The Palmy Phu Quoc Resort and Spa?

Travel by air is easy with Phu Quoc International Airport only 4.1 km away from The Palmy Phu Quoc Resort and Spa.

What restaurants are nearby The Palmy Phu Quoc Resort and Spa?

The Palmy Phu Quoc Resort and Spa’s neighborhood is Cua Lap which includes popular restaurants such as Baikal Phu Quoc Restaurant, CAMI Restaurant & Bar and May Restaurant.

What are popular attractions near The Palmy Phu Quoc Resort and Spa?

The Palmy Phu Quoc Resort and Spa’s location in the Cua Lap neighborhood makes it close to famous attractions including Boutique ha spa.

What popular natural sightseeing spots are close to The Palmy Phu Quoc Resort and Spa?

The Palmy Phu Quoc Resort and Spa’s nearby natural sights include Phu Quoc Waterfall, Peppers in Phu Quoc chez Le Ho and Suoi Tranh Waterfall located in the same Cua Lap area.

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Explore the neighborhood

What people love about The Palmy Phu Quoc Resort and Spa

  • 7.2

    Very good

    "Dịch vụ tot nhan vien than thiện"

    tran

    |

    November 18, 2020

  • 7.2

    Very good

    "Reasonable price;"

    Nguyen

    |

    July 14, 2020

  • 10

    Exceptional

    "The pool is super great!"

    Thanh

    |

    March 23, 2020

Overall rating:

7.6

Very good
508 reviews
Cleanliness
7.6
Facilities
7.4
Location
7.7
Read all reviews >
What travelers say they love:
What a phantastic phive nights we spent.
Robert from Thailand
Couple
More about The Palmy Phu Quoc Resort and Spa

More about The Palmy Phu Quoc Resort and Spa

The Palmy Phu Quoc Resort and Spa

When you are looking for comfortable and convenient accommodations in Phu Quoc Island, make The Palmy Phu Quoc Resort and Spa your home away from home. A stay at The Palmy Phu Quoc Resort and Spa ensures an easy access to the lively city and all of its wonders. Take your time to enjoy the sun, surf and all that comes with it when staying at The Palmy Phu Quoc Resort and Spa, just 16.0 km from Sao Beach.
The superior services and facilities offered at The Palmy Phu Quoc Resort and Spa will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Phu Quoc Island can be assisted with taxi and car hire services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage. The resort's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at The Palmy Phu Quoc Resort and Spa. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
The resort is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at The Palmy Phu Quoc Resort and Spa. To enhance your stay, some rooms at the resort come with air conditioning. The specially-designed rooms at The Palmy Phu Quoc Resort and Spa offer a layout option like a balcony or terrace. The resort's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at The Palmy Phu Quoc Resort and Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun.
The resort even has in-house cooking amenities such as BBQ facilities for its most selective guests.
The Palmy Phu Quoc Resort and Spa promises you a fun-packed holiday with a variety of activities and facilities. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub and spa. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps.
With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like fishing, snorkeling, non-motorized water sports and diving. You won't need to go far to experience fun water sports, with the convenience of canoes provided. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside the resort and explore Phu Quoc Island. Your journey through Phu Quoc Island can be completed with a short shopping stop at Duong Dong Market located 3.5 km away.


Reasons to stay here

Verified reviews for this resort's food and dining options score it better than 82% of accommodations in the city.
This accommodation beats more than 81% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Swimming Pool

5 mentions

Beach

4 mentions

Breakfast

2 mentions

Internet

1 mention

Languages spoken

  • English
  • Vietnamese

Outdoor

  • Bicycles

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Diving
  • Exercise area
  • Fishing
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Private beach
  • Pub crawl
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Breakfast in room
  • First aid kit

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Playground

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Restaurants on site

Palmy Beach Restaurant

  • Cuisine: International, Vietnamese
  • Menu: Buffet, A-la-carte
Location
Tran Hung Dao Street, Cua Lap Hamlet - Duong To ward, Phu Quoc District, Kien Giang Province, VietNam, Cua Lap, Phu Quoc Island, Vietnam, 92500
Very good
Location

7.7

Airports

  • Phu Quoc International Airport (PQC) - Vietnam
    4.2 km
  • Sihanouk International Airport (KOS) - Cambodia
    56.6 km

Public transportation

  • Hon Thom Cable Car
    18.1 km

Hospital or clinic

  • Phu Quoc Hospital
    3.3 km

Shopping

  • Duong Dong Market
    3.5 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Long Beach
    90 m
  • Duong Dong Market
    3.5 km
  • Phu Quoc Waterfall
    5.1 km
  • Ho Quoc Temple
    10.7 km
  • Sao Beach
    15.8 km
  • Phu Quoc Countryside
    15.9 km
  • Phu Quoc Prison
    16.7 km
  • Vinwonders Phu Quoc
    21.4 km
  • Vinpearl Safari
    22.3 km

Nearby landmarks

  • Long Beach
    90 m
  • Nuoc Hoa Tan Hao
    180 m
  • Sieu Thi Con Mart
    270 m
  • Boutique ha spa
    560 m
  • Coi Nguon Museum
    870 m
  • Dive Center Searama
    1.0 km
  • Phu Quoc Day Spa
    1.1 km
  • KingKong Mart
    1.1 km
  • Bin's Market
    1.2 km
  • Landing Airplanes
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

The property

  • Number of rooms 158
Property announcements

The property will collect a gala dinner fee for every adult and every child for Christmas Eve and/or New Year's Eve.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of The Palmy Phu Quoc Resort and Spa from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.6
Facilities7.4
Location7.7
Service7.8
Value for money7.6
High score for Phu Quoc Island
Rating
9+ Exceptional (43)
8-9 Excellent (27)
7-8 Very Good (34)
6-7 Good (8)
<6 Below Expectation (46)
Time of the year
Mar - May (26)
Jun - Aug (30)
Sep - Nov (34)
Dec - Feb (68)
All guests (329)
All room types
All languages

Show reviews that mention 

Showing 158 verified guest comments
12345
10.0
Exceptional
Rudolf from Germany
Couple
Deluxe Sea View Double
Stayed 2 nights in September 2019

Nice experience ”

It was just great choice for traveling Phu Quoc west side. The hotel room offers necessary for a comfortable stay. Service was amazing friendly and always helpful for us in all matters. Actually the best service I had. Also the breakfast more as good enough. In total a very good choice.

Reviewed October 02, 2019

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10.0
Exceptional
TRAN from Vietnam
Family with young children
Stayed 2 nights in June 2018

Exceptional”

Clean rooms, courteous staff, good service, swimming pool overlooking the sea is very clean and beautiful, food is good, The next time if the opportunity to stay in Phu Quoc will choose here.

Reviewed June 06, 2018

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9.6
Exceptional
Blessing from Vietnam
Family with young children
Premier Deluxe Double Room
Stayed 1 night in February 2019

Over Impressed”

I would like to say most bad reviews here don’t know what they are saying because I was mislead by them, this facility is great!! Good service, when I complained about my view I got upgraded to an amazing 180 degree view of the beach. Which was so amazing. Wished I wasn’t misled but I definitely recommend them, food was fresh and delicious, Thank you The palmy resort.

Reviewed February 04, 2019

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Dear Blessing, It is an honor for us to welcome you to Phu Quoc, especially you choosing The Palmy Phu Quoc Resort & Spa to spend your holiday with us, and for taking your value time to share your fabulous trip in Phu Quoc! We are so glad to hear that you are enjoyable with our accommodations, as well as the services at The Resort. Our aims to provide memorable experience, and we are happy that we were able to meet your expectations. We look forward to welcoming you back to The Palmy Phu quoc Resort & Spa in your next trip. Warmly Regards, Front Office Manager Phạm Thị Thúy Linh

Responded May 24, 2019
The Palmy Phu Quoc Resort and Spa
10.0
Exceptional
Alicia
Couple
Stayed 2 nights in September 2018

This is everything more than expected!!”

The room is big and clean. The swimming pool with the sea view is amazing!! I would spend a day there for watching sunrise till sunset! The staff are friendly and are willing to help. Though not all of them speak English, they are all so nice! The food in the hotel restaurant is also great, especially should try with the PIZZA! But some of the places are still under construction, which is a bit messy(very little, barely notice) and some time with noises, but not in the bed time. I had good sleep during living in. Anyways, will definitely come PALMY for next visit here!

Reviewed October 04, 2018

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8.4
Excellent
Jinho from South Korea
Solo traveler
Deluxe Garden View
Stayed 1 night in September 2018

Excellent”

this hotel is good, but I have one thing to talk to the hotel. that is it would be better spray perfume in the room before they get guest, the room has germ smell. it was too bad, even I couldn't get good sleep, so I opened the veranda door while sleeping. phu..

Reviewed October 01, 2018

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10.0
Exceptional
Jackie from United States
Family with young children
Stayed 2 nights in February 2018

We spent a very good to time at palmy resort. All the staffs there are very friendly and helpful. ”

It's convenient to access to the beach and beautiful ocean view. We would consider to stay at palmy resort again

Reviewed February 23, 2018

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8.8
Excellent
LEE from Malaysia
Group
Deluxe Sea View Double
Stayed 4 nights in August 2019

You got what you paid for”

Firstly, it's worth more than what you have paid for. Spacious room with fantastic sea view and you only paid half of those sea view room of other hotels. I was so lucky to get free upgrade room! Hotel provides 2 ways airport transport as well. Location is ok as it's near to town and there are a few very nice restaurants and mini mart with walking distance. Extremely friendly staff ans speaks well English make your stay very relax. The downside would be the swimming pool (not well maintained and a bit different from what they have advertised), water heater and aircond took a long time to work as usual and also the beach (it's not consider a beach - small and dirty). Overall it's nice and will return again.

Reviewed September 25, 2019

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8.8
Excellent
Magnus from Sweden
Couple
Stayed 8 nights in February 2018

New hotel under construction”

When we arrived, the hotel was far from completed. There were only 10 rooms completed and ready for customers to use. These 10 rooms are nearest the beach and more expensive then the others (that were still under construction). We were pleased to be upgraded to one of these rooms. The hotel was nice and clean and we liked it a lot. There was no problem to find a sun bed next to the pool, as there were only 10 rooms completed. However, one guest leaned against the pool, and a piece from the pool feel off the brand new pool. Seems like a bad job from the labor force.

Reviewed October 06, 2018

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9.2
Exceptional
Jim from Canada
Couple
Deluxe Sea View Double
Stayed 3 nights in February 2020

Beautiful hotel”

Beautiful hotel. Big room with ocean view. Excellent breakfast selection. Excellent service from the man siting next to the reception desk. We can’t remember his name. He was very helpful. Their restaurant is a minute walk from the hotel, but it is right next to the beach. The main pool and their beach is a minute walk form the hotel, but very beautiful.

Reviewed February 13, 2020

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10.0
Exceptional
Phuc from Vietnam
Family with young children
Deluxe Garden View
Stayed 1 night in December 2017

Wonderful sign!”

This resort have a wonderful sign with sea view so great! In future, when they finished and open the new hotel, I will come again!

Reviewed January 02, 2018

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10.0
Exceptional
Analin from Laos
Couple
Deluxe Garden View
Stayed 3 nights in November 2018

Everything great”

I enjoyed spent 3 nigts in this hotel a lot, the breakfast was super ! A bit disappointed with the pool near the beach had so many beach chair blocking the view of the pool. oh and the glass partition of my bathroom doesn’t cover well when showering, the bath were all wet and a bit flooded after shower each time.

Reviewed November 22, 2018

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8.4
Excellent
Carol from Australia
Family with teens
Stayed 3 nights in January 2020

Great facility and location ”

Very nice resort with two lovely pools and right near beach. Room was spacious and great ocean view. Breakfast choices extensive and free airport transfers. Only minor issue with very slow check in and very little English spoken.

Reviewed January 18, 2020

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5.6
Chiu from Singapore
Couple
Double Room with Garden View
Stayed 2 nights in January 2019

Far from town centre, bad encounter”

The Palmy is generally a beautiful hotel. However, I had bad encounters. First night, I was checked into a room with a spoilt window curtain in the bathroom. We called reception to have someone take a look, while we go out for dinner. When we were back from dinner, the curtain wasn't fixed yet. We called the reception again. Someone came to fix it, and I had to watch the worker fix the curtain. Only after a while, then the reception called again to tell us they will changed a room for us. In the next room, we were given single beds instead of a double. Oh well. In the restaurant, we were wrongly charged (less) for our order initially. I will most willingly pay the right amount, but the new receipt showed a wrong amount, different from the price in the menu. In short, the menu was poorly represented which mislead us to think one of the drink cost less than it should be. Lastly, a later check out timing charges by hour. My flight out is at 6pm. I loitered in lobby for a good 3 hrs.

Reviewed January 15, 2019

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Dear Ms. Chiu, It is an honor for us to welcome you to The Palmy Phu Quoc Resort & Spa, We acknowledge all the issues you mentioned that need us to improve. First, I would like to express my sincere apologies to you for the things should not happened during your stay! I look forward to receiving your sympathy I hope the problem you mentioned will be fixed soon. We Love to hear your feedback and use it to review and improve our services. We always strive to provide the best service to the guests and especially to the value guest such as yourself and on this occasion we did not exceed your basic expectation. Looking forward to welcome you back at To The Palmy Phu Quoc Resort & Spa to seeing our services improved, Warmly Regards, Front Office Manager Phạm Thị Thúy Linh

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The Palmy Phu Quoc Resort and Spa
5.6
Huong from Vietnam
Group
Double Deluxe
Stayed 5 nights in February 2020

Rude Male Restaurant Supervisor /Manager”

Our big family had stayed there for a week long. We had 2 deluxe rooms. I work in hotel business too so I can really detect a lot of issue they have. - Airport pick up was smooth but the driver has limited knowledge on their resort service as far as tour or car service - Front desk staff is pleasant, a little overwhelmed sometimes by crowd checking in and a little bit shy - Facilities are great, 2 pools, rooms with balcony, 2 mins walk to the beach - Car service and tours are over priced - BIGGEST DISAPPOINMENT was the attatitude of male short manager/supervisor of the restaurant (young staff attitude was great though). So what happened was we had lunch the first day we came, it was great we decided to come back for dinner. Then me and my sister were kinda hungry around 9. So we figure lets walk to the restaurant see if we can get some snack. They closed at 10. So we was about to come in and this manager guy was about to leave for his shift (kinda weird since manager suppose to leave last), he stopped us apruptly yelling "Hey the kitchen is closed why are you guys here". And we were like what the f. Are you kidding me. Thats how you talk to your guests?. We are both in hotel business and it was just so odd to see that attitude. He could have said "oh i am sorry our kitchen is closing soon for the day, if you would like some drink we can still serve you and he could have show us serveral street snack store that are still open around. So we never come back to that restaurant for lunch and dinner and we stayed there for a week. How much money we could have spent there imagine. Anyway that was my experience And I would not recommend nor come back to the resort One's attitude can ruin your whole experience obviously

Reviewed October 24, 2020

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8.0
Excellent
Suman from Singapore
Couple
Deluxe Sea View Double
Stayed 3 nights in November 2018

Nice, Value resort. Experience made better by friendly staff.”

Nice place. A bit deceiving with the pictures posted though. Main hotel is separate from the beach front. But not much inconvenience. My initial reaction was of surprise but once I recovered, it was very decent. Getting a pool chair by the main beachfront pool is a major headache with most guests blocking their chairs from as early as 6:30 am. Although it seems, towels occupy the chairs more than actual humans. A major irritant if you are looking for some peaceful time in the pool that overlooks the beach. The staff are extremely friendly and polite and make up for whatever little irritants one may face. All in all, a good value for money.

Reviewed November 28, 2018

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8.0
Excellent
ANG from Malaysia
Family with young children
Deluxe Sea View Double
Stayed 3 nights in April 2019

Near by the beach”

The staff at this hotel is very good and provide us with a lot of information. They have buggy service and airport transfer and also renting bicycle service. As for the cleanliness it might be abit dissapointing probably because it is near to the beach? There is a lot of the sand in the room. Do request for sea view room for more perfect view.

Reviewed August 05, 2019

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7.6
Very good
Thomas from Austria
Couple
Deluxe Garden View
Stayed 3 nights in February 2019

Very good”

To much russain people in the hotel, and the wifi actually diden‘t work at all at our room. (Main House near the reseption) But the peronal was awsome, all the time really helpfull and extremely friendly. (Top)

Reviewed March 01, 2019

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Dear Mr. Thomas, It is an honor for us to welcome you to Phu Quoc, especially you choosing The Palmy Phu Quoc Resort & Spa to spend your holiday with us, and for taking your value time to share your fabulous trip in Phu Quoc! We always strive to provide the best service to the guests and especially to the value guest such as yourself and on this occasion we did not exceed your basic expectation. Looking forward to welcome you back at To The Palmy Phu Quoc Resort & Spa to seeing our services improved, Warmly Regards, Front Office Manager Phạm Thị Thúy Linh

Responded May 24, 2019
The Palmy Phu Quoc Resort and Spa
6.0
Hanbit from South Korea
Solo traveler
Deluxe Sea View Double
Stayed 2 nights in December 2018

Not really recommendable”

The location itself is good. It's in the Tourist's street. You will have many choices regarding massage, food, bar, dessert, and so on and close to the air port about 10 minutes. They provide free pick up and drop off to the air port, staffs are kind and willingly. In general, room condition and facilities are not so good. Fungus in bath room, amenities are not replaced everyday, sands on the room floor, no room services, no bath robes, dirty slippers(they re-use them), ... although, i had a great ocean view from the 9th floor. There are two pools, one by the ocean where you will have breakfast, the other one in front of the room building. The size itself is not bad but there are a lot of competition going on on the ocean side pool sunbeds. They have many sunbeds but more people. It is likely that you will not be able to lay down on one of them. Also the beach is too close to the resort, it's almost.. there is no beach. the ocean starts right away in front of the resort.

Reviewed January 07, 2019

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Dear Hanbi, It is an honor for us to welcome you to The Palmy Phu Quoc Resort & Spa, We acknowledge all the issues you mentioned that need us to improve. First, I would like to express my sincere apologies to you for the things should not happened during your stay! I look forward to receiving your sympathy I hope the problem you mentioned will be fixed soon. We Love to hear your feedback and use it to review and improve our services. We always strive to provide the best service to the guests and especially to the value guest such as yourself and on this occasion we did not exceed your basic expectation. Looking forward to welcome you back at To The Palmy Phu Quoc Resort & Spa to seeing our services improved, Warmly Regards, Front Office Manager Phạm Thị Thúy Linh

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The Palmy Phu Quoc Resort and Spa
7.6
Very good
SEONGMI from South Korea
Solo traveler
Deluxe Sea View Double
Stayed 2 nights in June 2018

Good ”

The facility and location are very good. And crews are very kind and sweet. But some of rooms and hotel circumstance are still under construction. So noisy and messy.

Reviewed June 09, 2018

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8.8
Excellent
Daniel from Finland
Family with teens
Deluxe Sea View Double
Stayed 6 nights in December 2019

Really good”

+ location, view from 6th floor, breakfast, two pools, quite a lot of sunbeds by the pools and the beach - staff deserves a little more training and english lessons, but what they lacked in language skills they made up for with a smile and always got it sorted out by a colleagues assistance if needed

Reviewed December 30, 2019

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