The Park City Grand Plaza Kensington Hotel

18-30 Lexham Gardens, Chelsea, London, United Kingdom, W85JE
The Park City Grand Plaza Kensington Hotel
 The Park City Grand Plaza Kensington Hotel
Lobby The Park City Grand Plaza Kensington Hotel
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8.4
Excellent
/10
(1253 reviews)See what guests said
See map
8.3
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Buckingham Palace3.32 km
  • St. James's Park3.9 km
  • Westminster Abbey4.38 km
  • Houses of Parliament4.41 km
  • Big Ben4.51 km
  • London Eye4.9 km
  • British Museum5.05 km
  • Camden Market5.92 km
  • Tower of London7.95 km
  • Tower Bridge7.96 km
  • Highlights and ratings

    4-star Hotel
    Free Wi-Fi
    "The hotel was in a great location, easy access to many things and close to Earl Court station."
    Cynthia - May 28, 2017
    Exceptional cleanliness
    9.0 rating for cleanliness
    Excellent service
    8.5 rating for service
    Excellent comfort
    8.3 room quality and comfort
    Very good facilities on premise
    7.5 facilities on premise
    • 450 meters to public transportation

    • Located in heart of London

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 99% of all properties in London in the last 24 hoursCompared to 29,996 London properties at Agoda for various dates
    Value for money7.9
    Distance to city center2. Km
    Location rating8.3
    Nearest airportLondon City Airport (LCY)
    Distance to airport16.5 km

    Rooms available at The Park City Grand Plaza Kensington Hotel

    8.3
    Excellent
    Room comfort & quality
    Apartment - Split Level
    Apartment - Split Level
    ...
    • Room size: 85 m²/915 ft²
    • Balcony/terrace
    • 1 king bed & 1 king bed & 1...
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Grand Deluxe Double
    Grand Deluxe Double
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 double bed and 1 sofa bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 16 m²/172 ft²
    • Separate shower/bathtub
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Executive Triple Room
    Executive Triple Room
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 single bed and 1 double b...
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    Double Standard Room
    Double Standard Room
    ...
    • Separate shower/bathtub
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    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Room, 1 Double Bed
    Deluxe Room, 1 Double Bed
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Standard Room, 1 Double Bed
    Standard Room, 1 Double Bed
    ...
    • Separate shower/bathtub
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at The Park City Grand Plaza Kensington Hotel?

    Check-in is from 2:30 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to The Park City Grand Plaza Kensington Hotel?

    For those who wish to drive their own cars, The Park City Grand Plaza Kensington Hotel has a car park available for guests.

    What is the smoking policy at The Park City Grand Plaza Kensington Hotel?

    The Park City Grand Plaza Kensington Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about The Park City Grand Plaza Kensington Hotel

    • 9.6
      Exceptional
      Location

      "Great location, close to Kensington Park and tube station."

      Robin

      |

      June 30, 2017

    • 9.6
      Exceptional
      Cleanliness

      "Friendly staff, clean big room and bathroom, plenty of nice toiletries."

      Brooke

      |

      November 10, 2017

    • 8.8
      Excellent

      "Would highly recommend."

      Saul

      |

      May 9, 2017

    Property ranking|Compared to 29,996 London properties
    See all rankings
    Value for money score
    7.9/10
    Service score
    8.5/10
    Cleanliness score
    9.0/10
    Room comfort score
    8.3/10
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
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    More about The Park City Grand Plaza Kensington Hotel

    More about The Park City Grand Plaza Kensington Hotel

    8.8
    Excellent

    "Nice full service property."

    Rick

    |

    February 24, 2018

    Description

    Show less

    Most talked about facilities

    Housekeeping
    9 mentions
    Breakfast
    5 mentions
    Internet
    5 mentions
    Food & Dining
    1 mention

    What they offer

    8.8
    Excellent
    Staff 

    "Very friendly staff and very clean comfortable rooms."

    Saul

    |

    May 9, 2017

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental
    Full English/Irish

    Restaurants on site

    Selesa Restaurant
    Cuisine:Malaysian
    Menu:Buffet, A-la-carte

    Nearby restaurants

    British cuisine
    British cuisine
    Rockwell Dining Room
    220 m British
    Boulevard restaurant and bar
    310 m British, European
    Gardens Restaurant at the Holiday Inn
    380 m British
    American cuisine
    American cuisine
    The Atrium Restaurant
    160 m American
    Coco Momo Kensington
    470 m American, European, Mediterranean
    Gourmet Burger Kitchen - Earls Court
    490 m American, Gluten Free, Vegetarian
    European cuisine
    European cuisine
    Lessandro
    60 m European, Italian, Mediterranean
    Evoluzione Restaurant
    160 m European, International, Italian
    Chez Patrick
    270 m European, French, Gluten Free

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of The Park City Grand Plaza Kensington Hotel from real guests

    Overall rating
    8.4
    Excellent
    From 1255 reviews
    Provided by verified guests of
    Agoda Reviews (139)Booking.com Reviews (1114)
    Rating via Agoda8.2
    /
    10
    Cleanliness9.0
    Facilities7.5
    Location8.3
    Room comfort and quality8.3
    Service8.5
    Value for money7.9
    High score for London
    Rating
    9+ Exceptional (32)
    8-9 Excellent (24)
    7-8 Very Good (17)
    6-7 Good (7)
    <6 Below Expectation (14)
    Time of the year
    Mar - May (25)
    Jun - Aug (27)
    Sep - Nov (19)
    Dec - Feb (23)
    All guests (139)
    All room types
    All languages

    Show reviews that mention 

    Showing 94 verified guest comments
    12345
    8.4
    Excellent
    Christina from Canada
    Family with teens
    Executive Triple Room
    Stayed 4 nights in June 2019

    Great hotel ”

    Hi the location was a 7 minute walk from two central underground stops. Supermarkets were a short walk away. We had an executive triple room which was large and very clean. Only problem was that the air condition was VERY loud (not the silent type) and could not keep it on at night. We could not adjust the room temperature. Other than that our stay was pleasant.

    Reviewed June 28, 2019
    8.4
    Excellent
    Rachael from United Kingdom
    Couple
    Executive Double Room
    Stayed 1 night in May 2019

    Spotless room, great staff ”

    Room was much bigger than anticipated; especially for London so that was a pleasant surprise. Room was spotlessly clean Reception staff were welcoming and very helpful. Free wifi! Nice surprise to have complimentary magazines in the room. Aircon only seemed to blow out hot air. Breakfast was not worth the price. Bacon was not edible, not a true reflection of a full English. But the restaurant staff were quick and polite.

    Reviewed May 26, 2019
    10.0
    Exceptional
    Kristian from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 1 night in February 2018

    Worth every penny.”

    Great stay, enjoyed one night here and cannot fault the property. Great location just a 8min walk from Gloucester Road Underground Station, plenty of options for dinner and direct links to central London. Perfect if you are a couple or solo traveller experiencing London for the first time. The comfort of the bed was great, very warm and cosy rooms with lots of space for activities. Would stay again. 5*

    Reviewed February 10, 2018
    8.3
    Excellent
    Eu from Malaysia
    Couple
    Executive Triple Room
    Stayed 2 nights in January 2013

    Good hotel and location”

    central location

    The hotel is very easily accessible as it is close to major bus line and Earl's Court tube station. It takes about 5 minutes to talk across the main road to get to the tube station. The hotel is in a quiet residential neighborhood so sleep was good after flying for 15 hours. The reception is manned till late so we had no problems checking in. We had an early flight out on checkout and the reception was at hand to call us a cab. It is a basic hotel with everything that you need as a home base to go out and explore London.

    Reviewed March 11, 2013
    5.6
    Todd from United States
    Family with teens
    Grand Deluxe Double
    Stayed 1 night in July 2019

    Above average”

    Room smelled, wires all over, and hallways looked like a college frat house. Maybe worth 100 pounds a night, not 320 pounds.

    Reviewed July 15, 2019
    6.4
    Good
    Sarah
    Couple
    Grand Deluxe Double
    Stayed 2 nights in May 2019

    Good sized room but spoilt by being far too hot”

    Friendly welcome on arrival. Spacious room with a bathroom "upstairs", good room safe but only 5 hangers in the wardrobe. By breakfast on the 2nd morning, both toasters were broken and so we were unable to have any toast. However, the biggest complaint was the heat in the room. It was very hot when we arrived and so we turned on what we thought was the air con. It was still like an oven when we returned from our night out and, on going down to Reception, we were advised that the heating had not been turned over to the air con so we were, in fact, blasting out hot air. We were given a fan for the room but even on full, the room was still incredibly hot and very uncomfortable for sleeping and, indeed, just sitting in. It was a shame because this spoilt the overall experience.

    Reviewed May 28, 2019
    10.0
    Exceptional
    galit from United States
    Couple
    Grand Deluxe Double
    Stayed 6 nights in September 2018

    LOVE THIS PLACE! ”

    This is my 4th time staying here and we love it! Best location close to the tube, shopping, groceries and walking distance to museums etc... The staff is helpful, kind and VERY accommodating. We love staying here and try to book it every time if the price is right! Book this hotel and don't think twice about it. Only feedback I would give, is that it can do with a bit of an upgrade. Carpets and furnishings can do with a bit of an upgrade. The rooms are specious and large bathroom which we appreciate. all in all we LOVE, LOVE,LOVE this place and thank the team for taking care of us so well!

    Reviewed October 01, 2018
    8.8
    Excellent
    Rick from United States
    Business traveler
    Executive Double Room
    Stayed 3 nights in February 2018

    Nice boutique hotel in Kensington”

    Nice full service property. Got a twin instead of a larger bed that was requested and asked for top sheets that were never put on my bed. Other than that the staff was very cordial and the morning continental breakfast was very good. No taxis nearby so use uber. It's faster.

    Reviewed February 24, 2018
    10.0
    Exceptional
    Andrew from United Kingdom
    Couple
    Deluxe Double
    Stayed 1 night in February 2018

    Lovely modern well located hotel. lovely staff- thanks Adrian ”

    A quiet, modern, well furnished and very clean hotel in a convenient location. Large room allocated with a large comfortable bed and tea/ coffee facilities, complimentary biscuits, self serve complimentary sparkling or still water, in room safe/ iron/ hairdryer. Lovely furnishings and bathroom. Adrian at reception was so welcoming and friendly- one of the friendliest reception staff we have encountered over many years. He made our stay so comfortable- thanks Adrian. As we are late the prior night we had the continental breakfast which was OK. Standard fare- tea/ coffee, juices, yogurts, cereals, cold meat/ cheese, bread rolls and pastries. Staff seemed busy as there were only two present. No toast which was a first for us in the UK. Cooked breakfast £14.80 per person- no one there had that. Only 5-6 mins walk from Gloucester Rd or Earl’s Court Tube Station. Overall, a friendly, clean, modern homely hotel in a great location.

    Reviewed February 17, 2018
    9.2
    Exceptional
    Cynthia from United States
    Family with teens
    Family Suite
    Stayed 4 nights in May 2017

    Nice Room, Great Staff”

    The hotel was in a great location, easy access to many things and close to Earl Court station. The staff was friendly and arranged a transfer for us when we had an early departure. The room was large, there were 4 of us and we had plenty of room to move about. On a residential street so mostly quiet. Restaurants and shops near by. First night the room was warm, but the staff made it so the air conditioning worked well for the rest of our trip. We would definitely stay there again.

    Reviewed May 28, 2017
    8.8
    Excellent
    Anthony from Australia
    Couple
    Grand Deluxe Double
    Stayed 3 nights in March 2017

    Great hotel in great place ”

    The hotel is lovely and the rooms are very comfortable. I'd highly recommend this hotel. However with one warning. The wifi is very sub-par and cut in and out constantly. This made it difficult for me to do work in the evening

    Reviewed March 21, 2017
    10.0
    Exceptional
    John from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 1 night in March 2017

    Definitely worth a return visit”

    On arriving at the hotel we were checking in when my husband noticed that our key room no. was different to that stated on our booking confirmation. My husband mentioned this to the receptionist wh told us that he had put us on the top floor and in a nicer room. It was indeed a lovely room. We went to the bar that evening after returning from the theatre and met Jimmy the bar manager. He was such a nice gentleman, our night cap became extended and we had a thoroughly enjoyable evening. This hotel was very clean, the staff amazing and a good location. We definitely recommend it and we will be revisiting.

    Reviewed March 11, 2017
    8.8
    Excellent
    Marlene from United States
    Couple
    Grand Deluxe Double
    Stayed 4 nights in September 2016

    Good hotel for price with convenient location”

    Good location, about 15 minute walk to Tube station. Clean facility. Rooms were adequate, typical small for London. Very clean, comfortable, with fridge and a king bed. Bathroom was fine. Staff was all very helpful and friendly. Room was cleaned daily. Warm English breakfast was delicious but not included in room rate so we had to pay for it. They offer continental cold breakfast and also a warm order breakfast. They offered free use of a Samsung cell phone while staying, however we did not use it. We would stay there again if visiting London Kensington area.

    Reviewed October 10, 2016
    3.7
    YEUNG from Hong Kong
    Couple
    Grand Deluxe Double
    Stayed 6 nights in February 2016

    Poor staff altitude, not helpful at all”

    Easy access to tube, clean room,

    The lift for my block was out of order during most of my journey (a week). So, we were forced to move to Ground floors (otherwise we have to walk upstairs to the top floor everyday). The room has poor wifi and is smaller in fact. We complained with these issues and they said since we are the ones who requested to change the room (not by them) so they refused to change to any other room with the original size and price. They said we shouted at them as well.

    Reviewed February 22, 2016
    8.3
    Excellent
    pam from United Kingdom
    Family with teens
    Grand Deluxe Double
    Stayed 2 nights in November 2015

    2 night stay”

    Size of room, quiet location, size of bed

    On arrival we were shown to our room, it was large and had everything we needed for our 2 night stay. On our second night we returned after a long day at the 02 (ATP World Tennis) and rang reception for more tea bags, they arrived within minutes and couldn't fault the receptionists. On our check out day we left our bags and went out for the day. As our train wasn't until late we returned to the hotel for our bags and waited in the reception area reading the papers / charging our phones etc for the trip home. The hotel is within easy walking distance of Gloucester Road tube station and very close to the museums that we enjoyed during our visit.

    Reviewed November 21, 2015
    5.0
    Wei from Singapore
    Couple
    Grand Deluxe Double
    Stayed 1 night in December 2014

    New esthablishment”

    Location, cleanliness, staff

    Hotel was new, the heating facility was not working properly for my room and it was freezing. We spoke to their staff and they brought in a portable radiator, which did not warm up the room any bit. We had to change our room at 3am in the morning as it was too cold to sleep and we had to catch a flight at 6am in the morning.

    Reviewed July 29, 2015
    8.7
    Excellent
    Caroline from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 4 nights in March 2015

    4 night stay - great for Parks and tubes”

    Location, Good standards, Peace and Quiet

    We stayed for 4 nights. As advertised, Earls Court tube is only about 5 mins easy walk, Gloucester Road a couple more, so you are quickly ube-linked to all of London. Lots of restuarants, from fun and quirky to seriously swish within easy reach. Lovely short-cuts north through tree-lined squares to Kensington Gardens. Hotel breakfast is fine, but a walk to South Kensington Kitchen on weekdays (Weekends busy) is a treat. Or lots of places to shop for picnics right just around the corner. South Kensington Museums very close too. Boris Bikes available in the next road. Inside the hotel staff are very pleasant, everything was spick'n'span clean, everything worked. Room was not huge but big enough and cleverly arranged to feel quite spacious enough. Bed a lovely large size, very comfy and wardrobe space also good. Bathroom and bathroom items all very nice. Water was always hot and shower powerful, toiletries plentiful and nice to use. Good sepection of free papers and magazines in rather nice reception area. Very glad we chose this hotel.

    Reviewed March 24, 2015
    10.0
    Exceptional
    Kenneth from Australia
    Couple
    Grand Deluxe Double
    Stayed 4 nights in August 2013

    Couldn't find fault with this hotel at all!”

    Beautifully renovated suite, friendly staff, well staffed, typical Kensington style, quiet, relaxing.

    Having stayed in London only once before, we were again expecting our hotel room to be no bigger than a cupboard... We were pleasantly surprised to find that the description of the hotel and our room was very accurate! The moment we entered the hotel we were greeted by a friendly receptionist and given access to our room earlier than the usual check in time. Our suite was very roomy, large windows overlooking the gardens, king size bed, writing desk, TV, fridge, built in robe, safe, and a well appointed bathroom ... Even though we were only a tube ride away from the busy city centre, every time we came back to the hotel after a busy day of sightseeing we felt so lucky to come back to this oasis. Definitely would recommend this hotel to anyone wanting a bit of luxury in true Kensington style! Price vs quality, this hotel rates at the top of our list!

    Reviewed August 18, 2013
    9.0
    Exceptional
    Henry from Australia
    Couple
    Executive Triple Room
    Stayed 4 nights in June 2012

    good location”

    good service & brakfast

    clean room ,helpful staff ,good location close to earls court underground train station (tube ) ,close to a lot of food outlets , breakfast included but had to pay extra for english breakfast but reasonable price & tasted good ,will go back to same hotel again

    Reviewed July 29, 2012
    8.7
    Excellent
    Julia from United Kingdom
    Group
    Executive Triple Room
    Stayed 1 night in June 2012

    Great location, good service”

    Generous room size with a very nice bathroom and all accessories

    Friendly welcome although we were a late arrival with choice of room. Perfect room, plenty of space, everything worked. Everything in the room you could wish for, lovely modern bathroom with nice smellies. Arriving tired, it was a pleasure just to find everything as you hoped it would be, great.

    Reviewed July 04, 2012
    12345

    Reviews of The Park City Grand Plaza Kensington Hotel from real guests

    Overall rating
    8.4
    Excellent
    From 1255 reviews
    Provided by verified guests of
    Agoda Reviews (139)Booking.com Reviews (1114)
    Rating via Agoda8.2
    /
    10
    Cleanliness9.0
    Facilities7.5
    Location8.3
    Room comfort and quality8.3
    Service8.5
    Value for money7.9
    High score for London
    Rating
    9+ Exceptional (32)
    8-9 Excellent (24)
    7-8 Very Good (17)
    6-7 Good (7)
    <6 Below Expectation (14)
    Time of the year
    Mar - May (25)
    Jun - Aug (27)
    Sep - Nov (19)
    Dec - Feb (23)
    All guests (139)
    All room types
    All languages

    Show reviews that mention 

    Showing 94 verified guest comments
    12345
    8.4
    Excellent
    Christina from Canada
    Family with teens
    Executive Triple Room
    Stayed 4 nights in June 2019

    Great hotel ”

    Hi the location was a 7 minute walk from two central underground stops. Supermarkets were a short walk away. We had an executive triple room which was large and very clean. Only problem was that the air condition was VERY loud (not the silent type) and could not keep it on at night. We could not adjust the room temperature. Other than that our stay was pleasant.

    Reviewed June 28, 2019
    8.4
    Excellent
    Rachael from United Kingdom
    Couple
    Executive Double Room
    Stayed 1 night in May 2019

    Spotless room, great staff ”

    Room was much bigger than anticipated; especially for London so that was a pleasant surprise. Room was spotlessly clean Reception staff were welcoming and very helpful. Free wifi! Nice surprise to have complimentary magazines in the room. Aircon only seemed to blow out hot air. Breakfast was not worth the price. Bacon was not edible, not a true reflection of a full English. But the restaurant staff were quick and polite.

    Reviewed May 26, 2019
    10.0
    Exceptional
    Kristian from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 1 night in February 2018

    Worth every penny.”

    Great stay, enjoyed one night here and cannot fault the property. Great location just a 8min walk from Gloucester Road Underground Station, plenty of options for dinner and direct links to central London. Perfect if you are a couple or solo traveller experiencing London for the first time. The comfort of the bed was great, very warm and cosy rooms with lots of space for activities. Would stay again. 5*

    Reviewed February 10, 2018
    8.3
    Excellent
    Eu from Malaysia
    Couple
    Executive Triple Room
    Stayed 2 nights in January 2013

    Good hotel and location”

    central location

    The hotel is very easily accessible as it is close to major bus line and Earl's Court tube station. It takes about 5 minutes to talk across the main road to get to the tube station. The hotel is in a quiet residential neighborhood so sleep was good after flying for 15 hours. The reception is manned till late so we had no problems checking in. We had an early flight out on checkout and the reception was at hand to call us a cab. It is a basic hotel with everything that you need as a home base to go out and explore London.

    Reviewed March 11, 2013
    5.6
    Todd from United States
    Family with teens
    Grand Deluxe Double
    Stayed 1 night in July 2019

    Above average”

    Room smelled, wires all over, and hallways looked like a college frat house. Maybe worth 100 pounds a night, not 320 pounds.

    Reviewed July 15, 2019
    6.4
    Good
    Sarah
    Couple
    Grand Deluxe Double
    Stayed 2 nights in May 2019

    Good sized room but spoilt by being far too hot”

    Friendly welcome on arrival. Spacious room with a bathroom "upstairs", good room safe but only 5 hangers in the wardrobe. By breakfast on the 2nd morning, both toasters were broken and so we were unable to have any toast. However, the biggest complaint was the heat in the room. It was very hot when we arrived and so we turned on what we thought was the air con. It was still like an oven when we returned from our night out and, on going down to Reception, we were advised that the heating had not been turned over to the air con so we were, in fact, blasting out hot air. We were given a fan for the room but even on full, the room was still incredibly hot and very uncomfortable for sleeping and, indeed, just sitting in. It was a shame because this spoilt the overall experience.

    Reviewed May 28, 2019
    10.0
    Exceptional
    galit from United States
    Couple
    Grand Deluxe Double
    Stayed 6 nights in September 2018

    LOVE THIS PLACE! ”

    This is my 4th time staying here and we love it! Best location close to the tube, shopping, groceries and walking distance to museums etc... The staff is helpful, kind and VERY accommodating. We love staying here and try to book it every time if the price is right! Book this hotel and don't think twice about it. Only feedback I would give, is that it can do with a bit of an upgrade. Carpets and furnishings can do with a bit of an upgrade. The rooms are specious and large bathroom which we appreciate. all in all we LOVE, LOVE,LOVE this place and thank the team for taking care of us so well!

    Reviewed October 01, 2018
    8.8
    Excellent
    Rick from United States
    Business traveler
    Executive Double Room
    Stayed 3 nights in February 2018

    Nice boutique hotel in Kensington”

    Nice full service property. Got a twin instead of a larger bed that was requested and asked for top sheets that were never put on my bed. Other than that the staff was very cordial and the morning continental breakfast was very good. No taxis nearby so use uber. It's faster.

    Reviewed February 24, 2018
    10.0
    Exceptional
    Andrew from United Kingdom
    Couple
    Deluxe Double
    Stayed 1 night in February 2018

    Lovely modern well located hotel. lovely staff- thanks Adrian ”

    A quiet, modern, well furnished and very clean hotel in a convenient location. Large room allocated with a large comfortable bed and tea/ coffee facilities, complimentary biscuits, self serve complimentary sparkling or still water, in room safe/ iron/ hairdryer. Lovely furnishings and bathroom. Adrian at reception was so welcoming and friendly- one of the friendliest reception staff we have encountered over many years. He made our stay so comfortable- thanks Adrian. As we are late the prior night we had the continental breakfast which was OK. Standard fare- tea/ coffee, juices, yogurts, cereals, cold meat/ cheese, bread rolls and pastries. Staff seemed busy as there were only two present. No toast which was a first for us in the UK. Cooked breakfast £14.80 per person- no one there had that. Only 5-6 mins walk from Gloucester Rd or Earl’s Court Tube Station. Overall, a friendly, clean, modern homely hotel in a great location.

    Reviewed February 17, 2018
    9.2
    Exceptional
    Cynthia from United States
    Family with teens
    Family Suite
    Stayed 4 nights in May 2017

    Nice Room, Great Staff”

    The hotel was in a great location, easy access to many things and close to Earl Court station. The staff was friendly and arranged a transfer for us when we had an early departure. The room was large, there were 4 of us and we had plenty of room to move about. On a residential street so mostly quiet. Restaurants and shops near by. First night the room was warm, but the staff made it so the air conditioning worked well for the rest of our trip. We would definitely stay there again.

    Reviewed May 28, 2017
    8.8
    Excellent
    Anthony from Australia
    Couple
    Grand Deluxe Double
    Stayed 3 nights in March 2017

    Great hotel in great place ”

    The hotel is lovely and the rooms are very comfortable. I'd highly recommend this hotel. However with one warning. The wifi is very sub-par and cut in and out constantly. This made it difficult for me to do work in the evening

    Reviewed March 21, 2017
    10.0
    Exceptional
    John from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 1 night in March 2017

    Definitely worth a return visit”

    On arriving at the hotel we were checking in when my husband noticed that our key room no. was different to that stated on our booking confirmation. My husband mentioned this to the receptionist wh told us that he had put us on the top floor and in a nicer room. It was indeed a lovely room. We went to the bar that evening after returning from the theatre and met Jimmy the bar manager. He was such a nice gentleman, our night cap became extended and we had a thoroughly enjoyable evening. This hotel was very clean, the staff amazing and a good location. We definitely recommend it and we will be revisiting.

    Reviewed March 11, 2017
    8.8
    Excellent
    Marlene from United States
    Couple
    Grand Deluxe Double
    Stayed 4 nights in September 2016

    Good hotel for price with convenient location”

    Good location, about 15 minute walk to Tube station. Clean facility. Rooms were adequate, typical small for London. Very clean, comfortable, with fridge and a king bed. Bathroom was fine. Staff was all very helpful and friendly. Room was cleaned daily. Warm English breakfast was delicious but not included in room rate so we had to pay for it. They offer continental cold breakfast and also a warm order breakfast. They offered free use of a Samsung cell phone while staying, however we did not use it. We would stay there again if visiting London Kensington area.

    Reviewed October 10, 2016
    3.7
    YEUNG from Hong Kong
    Couple
    Grand Deluxe Double
    Stayed 6 nights in February 2016

    Poor staff altitude, not helpful at all”

    Easy access to tube, clean room,

    The lift for my block was out of order during most of my journey (a week). So, we were forced to move to Ground floors (otherwise we have to walk upstairs to the top floor everyday). The room has poor wifi and is smaller in fact. We complained with these issues and they said since we are the ones who requested to change the room (not by them) so they refused to change to any other room with the original size and price. They said we shouted at them as well.

    Reviewed February 22, 2016
    8.3
    Excellent
    pam from United Kingdom
    Family with teens
    Grand Deluxe Double
    Stayed 2 nights in November 2015

    2 night stay”

    Size of room, quiet location, size of bed

    On arrival we were shown to our room, it was large and had everything we needed for our 2 night stay. On our second night we returned after a long day at the 02 (ATP World Tennis) and rang reception for more tea bags, they arrived within minutes and couldn't fault the receptionists. On our check out day we left our bags and went out for the day. As our train wasn't until late we returned to the hotel for our bags and waited in the reception area reading the papers / charging our phones etc for the trip home. The hotel is within easy walking distance of Gloucester Road tube station and very close to the museums that we enjoyed during our visit.

    Reviewed November 21, 2015
    5.0
    Wei from Singapore
    Couple
    Grand Deluxe Double
    Stayed 1 night in December 2014

    New esthablishment”

    Location, cleanliness, staff

    Hotel was new, the heating facility was not working properly for my room and it was freezing. We spoke to their staff and they brought in a portable radiator, which did not warm up the room any bit. We had to change our room at 3am in the morning as it was too cold to sleep and we had to catch a flight at 6am in the morning.

    Reviewed July 29, 2015
    8.7
    Excellent
    Caroline from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 4 nights in March 2015

    4 night stay - great for Parks and tubes”

    Location, Good standards, Peace and Quiet

    We stayed for 4 nights. As advertised, Earls Court tube is only about 5 mins easy walk, Gloucester Road a couple more, so you are quickly ube-linked to all of London. Lots of restuarants, from fun and quirky to seriously swish within easy reach. Lovely short-cuts north through tree-lined squares to Kensington Gardens. Hotel breakfast is fine, but a walk to South Kensington Kitchen on weekdays (Weekends busy) is a treat. Or lots of places to shop for picnics right just around the corner. South Kensington Museums very close too. Boris Bikes available in the next road. Inside the hotel staff are very pleasant, everything was spick'n'span clean, everything worked. Room was not huge but big enough and cleverly arranged to feel quite spacious enough. Bed a lovely large size, very comfy and wardrobe space also good. Bathroom and bathroom items all very nice. Water was always hot and shower powerful, toiletries plentiful and nice to use. Good sepection of free papers and magazines in rather nice reception area. Very glad we chose this hotel.

    Reviewed March 24, 2015
    10.0
    Exceptional
    Kenneth from Australia
    Couple
    Grand Deluxe Double
    Stayed 4 nights in August 2013

    Couldn't find fault with this hotel at all!”

    Beautifully renovated suite, friendly staff, well staffed, typical Kensington style, quiet, relaxing.

    Having stayed in London only once before, we were again expecting our hotel room to be no bigger than a cupboard... We were pleasantly surprised to find that the description of the hotel and our room was very accurate! The moment we entered the hotel we were greeted by a friendly receptionist and given access to our room earlier than the usual check in time. Our suite was very roomy, large windows overlooking the gardens, king size bed, writing desk, TV, fridge, built in robe, safe, and a well appointed bathroom ... Even though we were only a tube ride away from the busy city centre, every time we came back to the hotel after a busy day of sightseeing we felt so lucky to come back to this oasis. Definitely would recommend this hotel to anyone wanting a bit of luxury in true Kensington style! Price vs quality, this hotel rates at the top of our list!

    Reviewed August 18, 2013
    9.0
    Exceptional
    Henry from Australia
    Couple
    Executive Triple Room
    Stayed 4 nights in June 2012

    good location”

    good service & brakfast

    clean room ,helpful staff ,good location close to earls court underground train station (tube ) ,close to a lot of food outlets , breakfast included but had to pay extra for english breakfast but reasonable price & tasted good ,will go back to same hotel again

    Reviewed July 29, 2012
    8.7
    Excellent
    Julia from United Kingdom
    Group
    Executive Triple Room
    Stayed 1 night in June 2012

    Great location, good service”

    Generous room size with a very nice bathroom and all accessories

    Friendly welcome although we were a late arrival with choice of room. Perfect room, plenty of space, everything worked. Everything in the room you could wish for, lovely modern bathroom with nice smellies. Arriving tired, it was a pleasure just to find everything as you hoped it would be, great.

    Reviewed July 04, 2012
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    The Park City Grand Plaza Kensington Hotel
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    • Excellent location
    • Buckingham Palace
    • Gloucester Road Tube Station is within 0.45 km