The Pavilions Phuket
The Pavilions Phuket
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"The rooms are modern, large and comfortable."

Edmund

May 6, 2018

Hill Suite - Bed The Pavilions Phuket
Hill Suite - Bed
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Lobby The Pavilions Phuket
Lobby
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Pool The Pavilions Phuket
Pool
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Bathroom The Pavilions Phuket
Bathroom
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Very good
Location
7.6
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The Pavilions Phuket

Very good location
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Excellent
From 219 reviewsSee what guests said
8.7
Recommended by 85% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
9.3
Exceptional
Room comfort & quality
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3 Bedroom Pool Villa
3 Bedroom Pool Villa
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  • Mountain view
  • 595 m²/6405 ft²
  • 1 king bed
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Two Bedroom Suite
Two Bedroom Suite
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  • Mountain view
  • 230 m²/2476 ft²
  • 1 king bed or 2 single beds
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Spa & Pool Pavilion
Spa & Pool Pavilion
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  • Lagoon view
  • 275 m²/2960 ft²
  • 1 king bed
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Hill Suite
Hill Suite
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  • Mountain view
  • 81 m²/872 ft²
  • 1 king bed or 2 single beds
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Ocean View Pool Villa
Ocean View Pool Villa
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  • Ocean view
  • 310 m²/3337 ft²
  • 1 king bed
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Tropical Pool Villa
Tropical Pool Villa
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  • Pool view
  • 310 m²/3337 ft²
  • 1 king bed
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Spa & Pool Penthouse
Spa & Pool Penthouse
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  • Lagoon view
  • 400 m²/4306 ft²
  • 1 king bed
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Garden Suite
Garden Suite
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  • Garden view
  • 165 m²/1776 ft²
  • 1 king bed or 2 single beds
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Double Standard
Double Standard
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  • 275 m²/2960 ft²
  • Shower and bathtub
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Double Ocean View
Double Ocean View
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  • 310 m²/3337 ft²
  • Shower and bathtub
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More about The Pavilions Phuket

More about The Pavilions Phuket

"Food is great and the massage superb."

Reviewed August 8, 2017

Christopher from Singapore

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Sangswan Resort and Restaurant
1.0 km Thai
Alex and Luna
4.2 km Thai
Ruean Thai
7.8 km Thai
Asian cuisine
Asian cuisine
Blue Siam
4.6 km Asian, Seafood, Thai
Oriental Spoon
5.6 km Asian, Gluten Free, Seafood
Monkey House Restaurant
8.3 km Asian, European, Japanese

What they offer

"Excellent environment and ambience."

Claire from Hong Kong

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (219)Booking.com Reviews (151)
8.7
Cleanliness9.2
Facilities8.8
Location7.6
Room comfort and quality9.3
Service9.2
Value for money8.3
Provided by verified guests of Agoda
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9.6
Exceptional
Kevin from Hong Kong
Couple
Hill Suite
Stayed 4 nights in September 2018
Exceptional ”
This was our second stay at a Pavilions property, and so far, we have not been disappointed. We chose the smallest room available, which, with two large bathrooms, a large living room, bedroom, and kitchentte, is huge (nearly as large as our flat!). The decor combines contemporary design with traditional Thai asthetics. The pool area is beautiful—a great place to relax and while away the day. All the staff are extremely attentive and helpful, and the free shuttle and on-site transportation is nice. The three restaurant options are all top-notch in both ambience and menu. The grounds are lush and natural, and parts of the property command sweeping views of the sea and inland parts of Phuket. In comparison to the Pavilions Himalayas, the Phuket property is significantly larger and more contemporary, so lacks some of the mystique of the Himalayas property, but we still loved our stay and would definitely go back.
Reviewed September 11, 2018
8.8
Excellent
Catherine from Hong Kong
Couple
Spa & Pool Pavilion
Stayed 4 nights in June 2018
Great retreat for couples”
We spend 4 nights in the Spa & Pool Pavilion, it was very spacious, clean and comfort. You will inspire with the silent environment and the nice wind and comfortable resort. Nothing to complaint but sometime you will feel "noisy" with the fountain set up by the swimming pool, lol. I cannot remember clearly but highly recommend to try this villa. See you soon
Reviewed August 23, 2018
Dear Catherine, Thank you for taking the time to write a such a wonderful review following your recent 4 night experience at The Pavilions Phuket. It is always a pleasure to receive positive feedback, and to know that there were so many memorable moments during your visit, especially the Spa & Pool Pavilion Villa; we love this room type too! You will be pleased to know I have shared your positive comments with our team, I’m sure it will be of great use as continually strive to deliver an experience such as yours. Again, thank you for writing in; we are looking forward to welcoming you back to The Pavilions Phuket in the future. Best regards, Tim Sargeant Director of Marketing
Responded August 23, 2018
The Pavilions Phuket
10.0
Exceptional
Tam from Vietnam
Couple
Spa & Pool Pavilion
Stayed 2 nights in August 2018
It's a dream holiday”
The moment we got to the resort, we were completely mesmerized by the breath-taking bamboo trees along the road to the lobby, it looks like a dream. The entire resort is covered with so many kinds of plants , the greenery makes you feel so relaxed and the air is so fresh. We stayed at the Pool Pavilion, the space is huge and interior is luxurious. Our private pool is so nice, we don't even need to check out the public swimming pool. The food is great as well, my boyfriend got addicted to the Tom Yum Kung there. Staff was very attentive and help us with everything we ask for. The resort general manager greeted and talked to us everyday we were there. We are very happy with our stay and will definitely come back soon.
Reviewed August 20, 2018
Dear Tam Thank you for taking the time to write a such a wonderful review following your recent experience at The Pavilions Phuket. It is wonderful to read your time with was very memorable, from the breath-taking bamboo trees at the entrance, to the spacious Spa Pool Pavilion Villa and the culinary offerings from our restaurant team; with special mention to the popular Thai dish Tom Yum Kung, one of our favorites too! Don't forget to visit our website for the best deals and offers on returning stays. Again, thank you for writing in; we are looking forward to welcoming you back to The Pavilions Phuket in the future. Best regards, Tim Sargeant Director of Marketing
Responded August 23, 2018
The Pavilions Phuket
4.4
MANUJ from United States
Couple
Spa & Pool Pavilion
Stayed 3 nights in May 2018
Avoid....There are many other better Resorts in Phuket”
We stayed and Spa and Pool Pavilion Villa. The Resort is excellent but service is very poor and awful....Breakfast is below standards and lacks quality food..Restaurants are below average and expensive. Reception staff needs training and communication plus soft skills training.....No view from rooms ...However, rooms are very nice....Spa is expensive and below par....I am not paid to write this review and adding my two cents...Check Saanthiya Resorts instead
Reviewed May 28, 2018
Dear Mr. Manuj, We would like to thank you for choosing the Pavilions Hotels for your recent stay in Phuket and hope you had a comfortable journey back home. Thank you for posting your feedback, it is very much appreciated. We are sorry to hear we could not make your stay more enjoyable and have shared your comments with the whole team in order to action steps to improve on our shortcomings. We have taken note of your comments about the lack of attention and interaction at front desk, the food quality and pricing of spa services. In order to improve, would you be willing to share with us what type of food could be provided. We have improved the breakfast selection in both restaurants Plantation and Firefly lately and your feedback will help us make this even better. The spa pool pavilion you stayed in is advertised as inland view, may I suggest you choose an ocean view villa for your next stay, which has an amazing view with beautiful sunset. Kind regards, Dominique Resident Manager
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The Pavilions Phuket
9.2
Exceptional
Miao from United States
Group
Ocean View Pool Villa
Stayed 3 nights in April 2018
2nd visit for this amazing resort!”
Pros: Beautiful and relaxing resort! The drive in to a bamboo greenery forest is a spectacular view! Very secluded and plenty of privacy. Good breakfast and afternoon tea options. Got the ocean view room with infinity pool so we were able to enjoy a zenful weekend! Staffs and receptionist is very welcoming and always attentive. I will come back again and recommend to my friends. Room for Improvements: There are plenty of westernized/thai food options but there are time I am craving for something more street food. Would be great to offer shuttle to Patong Beach area but I do know it's very far from the resort. There are shuttle to Layan Beach and a nearby market so it's pretty decent too. Overall, very happy with my 2nd visit and I will come back in the future.
Reviewed April 24, 2018
Dear Miao, Sunny Greetings from the Pavilions Phuket! We would like to thank you for choosing the Pavilions Hotels for your recent stay in Phuket and we hope you had a comfortable journey back home. Thank you for posting your feedback of your stay, it is very much appreciated. We are thrilled to read you have enjoyed your stay again and your comments have been shared with the whole team. We have taken note of your comments on the shuttle bus for Phuket Town or more active areas, we added one more round to the beach and Cherngtalay. And for the food, we are looking into promotion of more local street food for the future. We look forward to seeing you again soon and will be happy to handle your booking directly if you'd like. Best regards, Dominique Bonnel Resident Manager
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The Pavilions Phuket
7.6
Very good
William from Australia
Couple
Hill Suite
Stayed 4 nights in April 2018
Beautiful villas and facilities, average staff. ”
The resort has amazing facilities and rooms, especially the ocean spa villa which as stunning views and lots of privacy. Overall the stay was great, however, service was hit-and-miss. Could be a 10/10, however due to the inconsistency of service quality it’s a 9/10.
Reviewed April 09, 2018
Dear William, Sunny Greetings from the Pavilions Phuket! We would like to thank you for choosing the Pavilions Hotels for your recent stay in Phuket and hope you had a comfortable journey back home. Thank you for posting your feedback of your stay, it is very much appreciated. We are thrilled to read you have enjoyed your stay again and your comments have been shared with the whole team. We have taken note of your comments on the service inconsistency and are looking into the problem to make improvement as fast as possible. We look forward to seeing you again soon and will be happy to handle your booking directly if you'd like. Best regards, Dominique Bonnel Resident Manager
Responded June 05, 2018
The Pavilions Phuket
4.8
Lorenzo from Switzerland
Family with teens
Hill Suite
Stayed 2 nights in April 2018
Acceptable”
Far from everything with a poor shuttle bus service.
Reviewed April 04, 2018
Dear Lorenzo, Sunny Greetings from the Pavilions Phuket! We would like to thank you for choosing the Pavilions Hotels for your stay in Phuket last March and hope you had a comfortable journey back home. Thank you for posting the feedback of your stay, it is very much appreciated. We are sorry to read that we didn't meet your expectations and could not provide a memorable experience while staying with us. Our resort is located in the peaceful area nearby Layan Beach and Laguna where people enjoy the quietness of the island, far from hustle and bustle of Patong or Phuket Town. Your comments have been shared with the whole team. We have added shuttle bus to Cherngtalay city which provides most of the shopping and dining to most discerning guests. Again thank you for choosing The Pavilions Phuket. Best regards, Dominique Bonnel Resident Manager
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The Pavilions Phuket
8.4
Excellent
Kimberley from Australia
Couple
Spa & Pool Pavilion
Stayed 2 nights in March 2018
Excellent”
The service/staff are wonderful and extremely helpful. The villas are huge and spacious! Food was really good. We enjoyed a seafood BBQ at our villa which was so much fun! this place is great for just relaxing, being pampered and enjoying your own private pool.
Reviewed April 03, 2018
9.6
Exceptional
Lawrence from United States
Couple
Hill Suite
Stayed 1 night in February 2018
Paradise at The Pavilion”
First we were lucky to get a room upgrade to one of the most beautiful accommodations we have ever stayed in. Just wish we had more than one night here! The property here is like a tamed rain forrest. Beautiful and well kept with interesting art installations well placed. 360 Bar is the perfect place to watch the sun go down. The restaurant service was a bit slow and preoccupied given the number of guests there but food was good. Since everything else was off the charts, we could easily forgive this slight shortcoming.
Reviewed February 22, 2018
4.4
Chen from Singapore
Family with teens
Hill Suite
Stayed 2 nights in February 2018
Acceptable”
Breakfast was bad, a lot of mosquitoes The linen was dirty. The staffs were more friendly to western tourists in general.
Reviewed February 17, 2018
9.6
Exceptional
Roland from Thailand
Couple
Hill Suite
Stayed 1 night in February 2018
Great last night, amazing staff!!”
We have been there for the last night of our three week holiday and it was a perfect choice! Sadly not at beach, but they offer free transfer. We booked a simple standard room with mountain view, and this was very spacious!! A comfortable bed and two bathrooms. A balcony and two tv (we didn't use). The employees we met, spoke (very) good English. In the plantation restaurant the food is excellent, although a bit pricey but worth it. We would definitely recommend this place!
Reviewed February 12, 2018
8.0
Excellent
Edward from United States
Family with young children
Spa & Pool Pavilion
Stayed 3 nights in February 2018
Very good”
My only compliant was on the last day of my checkout. I tried to call the reception desk for a buggy ride to the front lobby so i can catch my taxi to the airport. But I rang for 20 min before someone finally picked up and when I arrived to the lobby for check out which I found out he was the only staff during that shift. Also, I ordered two paid breakfasts for take out the previous night but I guess they forgot to prepare it.
Reviewed February 08, 2018
10.0
Exceptional
Robert from United States
Couple
Ocean View Pool Villa
Stayed 4 nights in January 2018
Awesome property, awesome staff”
From check in to check out, and all during our stay, this place was an inspiration. Beautiful location, lavishly appointed villa, kind, courteous, accommodating staff, spectacular cuisine, and personalized service. Can’t wait to return.
Reviewed February 04, 2018
9.6
Exceptional
Wai from Hong Kong
Couple
Hill Suite
Stayed 1 night in December 2017
Excellent hotel”
Good service and environment, can stay longer time in the next trip.
Reviewed December 22, 2017
7.6
Very good
Laura from France
Couple
Hill Suite
Stayed 6 nights in October 2017
Not a 5 stars hotel”
During our stay the hotel was advertised as a 5 stars. It's more a 4 stars and the pictures on the website are disappointing. I prefer honestly
Reviewed November 22, 2017
9.2
Exceptional
Monika from Poland
Couple
Hill Suite
Stayed 3 nights in November 2017
Magnificent resort! Should be adults-only though.”
One of the best hotels I've stayed in my life! Luxury and great service. I would love this place even more, if it was adults-only resort. We've witnessed a couple of times, how easily only one child can ruin your relaxation at the swimming pool (which by the way is awesome!). Our room (Hill Suite) was large and has two bathrooms. There were two large TVs, if somebody is interesting in watching TV during holidays. Breakfasts at the Firefly restaurant are awesome. They are served next to the pool. The Plantation restaurant serves tasty dishes and service is nice and friendly. You have to visit 360 Bar, I suggest going there for the sunset. The only thing I was disappointed with was them promoting elephant trekking and animal circuses, which are plain animal exploitation I don't accept - please remove them from your room brochures!
Reviewed November 21, 2017
9.6
Exceptional
Keith from United Kingdom
Couple
Ocean View Pool Villa
Stayed 3 nights in November 2017
The staff made it extra special ”
Wonderful place, well groomed and well managed, the staff are highly trained and all appear to be on the ball all the time, the staff make all the difference, from reception, to servers, to buggy drivers, they are all at the top of their game, i really can’t find anything negative to say, it’s bordering on perfect., food in the firefly restaurant is excellent and their cocktails are the best. the plantation restaurant evening food is just normal. But breakfast there is exceptionally good, best I ever had.
Reviewed November 13, 2017
7.6
Very good
HSU from China
Couple
Spa & Pool Penthouse
Stayed 2 nights in October 2017
Very good”
Room Type: Penhouse
Reviewed November 03, 2017
9.2
Exceptional
Claire from Hong Kong
Couple
Spa & Pool Pavilion
Stayed 3 nights in September 2017
Exceptional”
Excellent environment and ambience. In hotel F&B wasn't expensive at all. We tried every restaurant. 360 bar is not to be missed for a nice sunset and they serve good snacks as well. I'll definitely be coming back and recommend to anyone for this luxurious villa if you're looking for a real retreat. It's a bit far from city though if you're not renting a car, getting a Taxi is difficult even with "Grab" app (similar thing as Uber) and the drivers don't speak good English.
Reviewed September 14, 2017
8.8
Excellent
Umar from United Kingdom
Couple
Ocean View Pool Villa
Stayed 7 nights in August 2017
Excellent”
Excellent location and quiet at the time of our visit. Would recommend for couples. Breakfast is amazing and the staff always go out of their way for you. We had a ocean pool villa and the view alone is worth the visit.
Reviewed September 11, 2017
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