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Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An

Removed from saved list

8.2

Excellent

807 reviews

807 reviews

Housekeeping3
Breakfast2
Swimming Pool2
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
An Bang Beach 520 m
Tra Que Vegetable Village 2.2 km
Cua Dai Beach 2.8 km
Fukian Assembly Hall (Phuc Kien) 4.6 km
Hoi An Ancient Town 4.7 km
Hoi An Night Market 4.7 km
Precious Heritage by Rehahn 4.7 km
Japanese Covered Bridge 4.7 km
Central Market 4.7 km
Old House of Tan Ky 4.8 km
Nearby landmarks
An Bang Beach 520 m
Ha My Beach 780 m
Pharmacie 1.0 km
Tra Que Minty Garden 2.1 km
Tra Que Vegetable Village 2.2 km
Moyo Beach Club 2.2 km
Phuoc Lam Pagoda 2.5 km
Jack's Cat Cafe 2.8 km
Cua Dai Beach 2.8 km
Sunshine Hotel Swimmong Pool 3.3 km

Citadines Pearl Hoi An

01 AN BANG BEACH CAM AN WARD, Cam An, Hoi An, Vietnam, 560000 - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Cam An part of Hoi An, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Hoi An Ancient Town as well as An Bang Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Check-in [24-hour]

Airport transport

Private beach

Complimentary WIFi in all rooms

Breakfast [free]

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Kids club

Spa

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.6
Distance to city center24 km
Location rating7.9
Nearest airportDa Nang International Airport (DAD)
Distance to airport20.7 km

Rooms available at Citadines Pearl Hoi An

Deluxe Three Bedroom Suite
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 1 queen bed and 1 king bed ...
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3 Bedroom Premier Suite
...
  • Room size: 195 m²/2099 ft²
  • Ocean view
  • 1 king bed & 1 queen bed & ...
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Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Two Bedroom Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Ocean view
  • 1 king bed & 1 queen bed
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Two Bedroom Premier Suite
...
  • Room size: 190 m²/2045 ft²
  • Ocean view
  • 1 king bed & 2 single beds
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One Bedroom Deluxe
...
  • Room size: 65 m²/700 ft²
  • Garden view
  • 1 king bed
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Two Bedroom Deluxe
...
  • Room size: 75 m²/807 ft²
  • Ocean view
  • 1 king bed & 1 queen bed
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Studio Deluxe Room
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
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Two Bedroom Executive
...
  • Room size: 155 m²/1668 ft²
  • Partial sea view
  • 1 king bed & 1 queen bed
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3 Bedroom Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Ocean view
  • 1 king bed & 1 queen bed & ...
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Frequently asked questions

What time is check-in and check-out at Citadines Pearl Hoi An?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citadines Pearl Hoi An?

Citadines Pearl Hoi An is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 462000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Citadines Pearl Hoi An also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Citadines Pearl Hoi An has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hoi An with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Citadines Pearl Hoi An?

Wake up to a great buffet breakfast at Citadines Pearl Hoi An. There's an additional charge of 425000 VND for adults and 213000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Citadines Pearl Hoi An?

Citadines Pearl Hoi An features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Citadines Pearl Hoi An?

Your special occasion or event can be hosted at one of the 2 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events can be hosted at Citadines Pearl Hoi An. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for wireless internet and event decoration are offered to help your event go smoothly.

Can business events be hosted at Citadines Pearl Hoi An?

On-site venues and convenient event services make Citadines Pearl Hoi An an ideal choice for hosting events such as corporate events, conferences and meetings. The 2 venues can accommodate up to 400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Citadines Pearl Hoi An?

Citadines Pearl Hoi An does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Citadines Pearl Hoi An?

Citadines Pearl Hoi An’s neighborhood is Cam An which includes popular restaurants such as Spice House Restaurant & Bar, Bar cafe SUBI and An Bang Beach Village Restaurant.

What popular shopping places are close to Citadines Pearl Hoi An?

Located in the Cam An area, Citadines Pearl Hoi An is close to great shopping choices like Yakim Costume Tailor.

What popular beaches are close to Citadines Pearl Hoi An?

Citadines Pearl Hoi An’s Cam An neighborhood also includes An Bang Beach and Cua Dai Beach.

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See map

Explore the neighborhood

What people love about Citadines Pearl Hoi An

  • 9.2

    Exceptional
    Location

    "The resort is massive, located quite a distance from Hoi An city it is a beautiful place to unwind and relax."

    Chris

    |

    April 23, 2022

  • 9.6

    Exceptional

    "It has a private beach and a huge pool that our kid loved so much."

    Thơ

    |

    April 1, 2022

  • 10

    Exceptional
    Staff 

    "The place is clean, pool is wonderful, staff are incredible."

    Tyler

    |

    February 19, 2022

Overall rating:

8.2

Excellent
807 reviews
Cleanliness
8.6
Facilities
7.8
Location
7.9
Read all reviews >
What travelers say they love:
I would stay there again.
Thomas from Vietnam
Family with young children
More about Citadines Pearl Hoi An

More about Citadines Pearl Hoi An

Citadines Pearl Hoi An

Located close to the city right along the shore, Citadines Pearl Hoi An gives its guests a chance to both explore Hoi An and relax away from it.
The facilities and services provided by Citadines Pearl Hoi An ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and shuttle services to help you get to where you want to go in Hoi An.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service. The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Citadines Pearl Hoi An. The hotel provides air conditioning in some rooms for the benefit of guests. The multiple room layout options at Citadines Pearl Hoi An include rooms with separate living room and balcony or terrace. Keep your entertainment options wide, even in your room, with a range of facilities, including television available in select rooms.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Citadines Pearl Hoi An begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Citadines Pearl Hoi An has a selection of cuisine types including halal options.
Guests of Citadines Pearl Hoi An can even have groceries delivered to their room for cooking, using the hotel's special service.
To fill your days, be sure to check out the fantastic facilities offered at Citadines Pearl Hoi An. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the tennis court and golf course on site in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

This is your chance to explore all that Hoi An has to offer. Sit on the sand or sip a drink in leisure at An Bang Beach located 1.2 km away. Whatever you may be looking to buy on your trip to Hoi An, chances are you'll find it at Hoi An Night Market located 4.6 km away.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Swimming Pool

4 mentions

Breakfast

1 mention

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Private beach
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Balcony/terrace
  • Closet
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Hair dryer
  • Lock box in room
  • Mirror
  • Phone
  • Private bathroom
  • Shower
  • Smoke alarm
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake up call
Food and dining
Restaurants on site

All Day Dining Restaurant

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
01 AN BANG BEACH CAM AN WARD, Cam An, Hoi An, Vietnam, 560000
Very good
Location

7.9

Airports

  • Da Nang International Airport (DAD)
    20.7 km
  • Chu Lai Airport (VCL)
    68.9 km

Public transportation

  • Nguyen Tat Thanh Bus Station
    3.8 km

Hospital or clinic

  • Pharmacie
    1.0 km

Shopping

  • Hoi An Night Market
    4.7 km

Convenience store

  • On-site
What's nearby

Popular landmarks

  • An Bang Beach
    520 m
  • Tra Que Vegetable Village
    2.2 km
  • Cua Dai Beach
    2.8 km
  • Fukian Assembly Hall (Phuc Kien)
    4.6 km
  • Hoi An Ancient Town
    4.7 km
  • Hoi An Night Market
    4.7 km
  • Precious Heritage by Rehahn
    4.7 km
  • Japanese Covered Bridge
    4.7 km
  • Central Market
    4.7 km
  • Old House of Tan Ky
    4.8 km

Nearby landmarks

  • An Bang Beach
    520 m
  • Ha My Beach
    780 m
  • Pharmacie
    1.0 km
  • Tra Que Minty Garden
    2.1 km
  • Tra Que Vegetable Village
    2.2 km
  • Moyo Beach Club
    2.2 km
  • Phuoc Lam Pagoda
    2.5 km
  • Jack's Cat Cafe
    2.8 km
  • Cua Dai Beach
    2.8 km
  • Sunshine Hotel Swimmong Pool
    3.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee462000 VND
  • Distance from city center24 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)425000 VND
  • Daily Internet/Wi-Fi fee0 VND

The property

  • Local Tax ID/ Rental License4000418771
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 581
  • Room voltage220
  • Year property opened2019
  • Most recent renovation2019

Parking

  • Daily parking fee0 VND
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Children 6-11years old will be charged VND 215,000 for breakfast per day.

Reviews of Citadines Pearl Hoi An from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities7.8
Location7.9
Service8.6
Value for money8.6
High score for Hoi An
Rating
9+ Exceptional (97)
8-9 Excellent (54)
7-8 Very Good (62)
6-7 Good (19)
<6 Below Expectation (37)
Time of the year
Mar - May (57)
Jun - Aug (82)
Sep - Nov (58)
Dec - Feb (72)
All guests (451)
All room types
All languages

Show reviews that mention 

Showing 269 verified guest comments
12345
9.6
Exceptional
Thomas from Vietnam
Family with young children
One Bedroom Deluxe
Stayed 3 nights in July 2019

Nice Resort, but Still Being Developed”

The Pearl Hoi An is a very nice resort in its infancy (still in the soft opening stage). The rooms are great, the pool is fantastic, breakfast and room service is good, the staff are nice and helpful, and it’s location next to the beach is nice. The resort is at least a year or two from being prime (if it does ever become a fully realized resort, it will almost feel like a Vegas resort hotel).. The long hallway has many shop stalls waiting to be occupied. The outside areas are still waiting for shops, also. A couple of restaurants have set up shop, but weren’t open. It does not have a gym or spa ready yet. A cinema is apparently being built. If you’re not planning on being in the hotel much, then this won’t be a big deal. Hoi An Old Town is only a 10 minute drive away, which is what people are going to Hoi An to see anyway.. I’m curious to see what the place becomes in the next year or so. I would stay there again.

Reviewed July 26, 2019

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Dear Mr. Thomas, We thank you for choosing The Pearl Hoi An, a Festa Hotel & Resort as your accommodation during your recent trip to Hoi An. We are delighted to hear such positive feedbacks and it truly inspires our staff to excel in their work performance and deliverires of services to the Guests. Meanwhile, we look forward to your next visit to Hoi An again, hopefully in the not too distant future. With best wishes; The Pearl Hoi An, a Festa Hotel & Resort Management.

Responded August 05, 2019
Citadines Pearl Hoi An
10.0
Exceptional
Mark from United States
Group
Superior
Stayed 1 night in January 2020

When it’s completed, it will be phenomenal ”

The Pearl is a newly constructed resort on the beach about 10 minutes taxi ride from downtown Hoi An. It’s a massive resort with movie theaters, when completed a shopping mall type complex, several restaurants as well. The food choices seem to be catered to Korean Tourism. Most of the shops as of 1-30-20 are not completed yet. Buffet was very good wit lots of choices. Negatives were the check out process. We were asked to wait in the lobby for 30 minutes while housekeeping inspected our room before we could check out. From someone who has traveled widely and stayed at many comparable resorts, these seemed a bit odd. Great beach, very large and expansive pool area, and great game from for kids.

Reviewed January 31, 2020

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Dear Mark, United States Thank you for taking time to review our beautiful resort. We are very happy to learn that you enjoyed your stay with us and especially the pool and restaurants. We will share your comments on the check-out process with the rest of the team and we will make work on the issues you mentioned. We hope to welcome you back soon. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.4
Excellent
Hoang from Vietnam
Family with young children
Deluxe Three Bedroom Suite
Stayed 3 nights in August 2019

Good for apartment with 3 bedrooms for family travel”

Plus point: 1/ Welcome drinks always available at the reception lobby during my stay except on Sunday my last day. 2/ There is a supermarket inside the resort, which help a lot if you want to quick bite. This is great as the location is quite far from Hoi An, and no grocery store near the resort. 3/ Look like there is always a taxi nearby 4/ We used in-room dinning. They cooked well. 5/ Large swimming pool and has shallow pool for kit as well 6/ Mini bus to visit Hoi An Minus point: 1/ They have a big ambition to have a shopping mall inside the resort, but it hasn't worked so far, and many shop houses still closed until now. Because of these shop house, it took a long walk to room, pool & beach. 2/ Very hot breakfast area, if you arrive late, your table will be very far from the buffet area. They arranged the water vapor fan, but not enough.

Reviewed August 05, 2019

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8.8
Excellent
Hieu from Vietnam
Solo traveler
Superior
Stayed 1 night in June 2020

So So”

This resort is huge, far-away from the Hoi An town then it's quite and relaxing. Beach is clean, white sand, beautiful sunset. Services overall is OK, shuttle bus is a big plus. Some things need to improved: _ the refrigerator is not working properly _ dinning room at level 1 is extremely hot _ not enough towel at the pool _ lack of activity or beach sport equipment _ pool bar is boring

Reviewed June 07, 2020

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Dear Hieu, Vietnam Thank you for reviewing our beautiful resort! We are very happy to learn that you enjoyed your stay with us and especially the beach and shuttle bus services. We have also taken note of your comments on the refrigerator, dinning room, pool bar and I will discuss this with the team. I will share your review with the team as this also motivates them. We hope to host you soon again. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.0
Excellent
Claudio
Couple
Stayed 10 nights in April 2019

Very good”

The Pearl has massive potential. The staff are very friendly and go the extra mile at all times, pity their english is so poor. It's very difficult to communicate and understand them particularly in more complex situations. Breakfast was underwhelming - required more variety and consistency. Our biggest gripe was that we were not informed that we were entering a construction site. While most of the resort was unaffected, what was advertised when we booked was not available - no gym, cinema, shopping. Construction going on while you're at the pool, or in your room that is audible is unacceptable in a resort. We stayed in the apartments and the noise from the rooms above and from the corridor outside was excessive. Doors are not thick enough and floors are not insulated. While we loved ours stay for the most part, the pool is beautiful and warm, rooms are comfortable, we were massively disappointed to have been sold something that was not yet and then not informed.

Reviewed April 25, 2019

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Dear Mr Claudio, Thank your for your stay with us and the valued review. We do apologize for any causes regarding to the kitchen amenities and the other inconveniences you may have in the trip. At the period of soft opening, the service is not ready to delivery to you as expectation. We do apologize for any causes regarding to the breakfast or lacking of facilities. Your review is transferred to teams for improving. Hope you had a wonderful time at our biggest pool in town as well. Thank you so much. Best regards, The Pearl Hội An, a Festa Hotel & Resort Management Team.

Responded April 26, 2019
Citadines Pearl Hoi An
6.0
Dimin from Hong Kong SAR, China
Group
Two Bedroom Deluxe
Stayed 3 nights in September 2019

Good location, but hotel is not ready for business”

The location is excellent, right on the beach and 10min to Hoi An old town. There are several pools at the pool area, which means groups with and without kids can all have fun. The breakfast buffet had a extensive spread which was different every day. We stayed in a 2-bed apartment. Given The Pearl is new and still in soft opening phase, I was disappointed with the general cleanliness of the apartment. The couch has several large stains on it, and the pillows smelt rather stale. The lobby area and common corridors were frankly rather tired looking and in need of a fresh coat of paint or deep-clean. Although we were given the option to choose twin beds, we were told by reception that all the 2-bedroom apartments came with King and Queen beds. This should have been made clear when I enquired about twin beds weeks in advance of arriving, as it may impact on my decision to choose a different hotel.

Reviewed September 17, 2019

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Dear Dimin, Hong Kong Thank you for taking time to review our resort. We are very happy to learn that you enjoyed our private beach, pool and breakfast. We also have taken your comments on board and will do the best we can to improve on the issues that you have mentioned. I am happy to to report back to you that we have done extensive deep cleaning during the CoVID-19 period. I am looking forward to hosting you again so you can experience the improvements first hand. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.4
Excellent
chad from Australia
Family with teens
Two Bedroom Deluxe
Stayed 6 nights in December 2019

Still at (soft opening)”

Very large resort with still a lot to be done I think they have gone to big and tried to squeeze to much in its open to the public eg shops , restaurants, cinema so when it is fully finished it won’t feel private . We had a problem with the room we thought we booked and what room we got when I brought it up with the manager at the time Miss Suong she was very understanding and went out of her way to fix the issue and made the rest of the stay really good she really did change the way I would wrote the review. Like I said keep in mind it is a soft opening still it is very nice and new large pool and right on the beach with shuttles taking you in and picking you up to town the breakfast buffet was really good large selection of different food I would stay there again due to how Miss Suong went above and beyond to make sure we had a nice time there

Reviewed January 02, 2020

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Dear Chad, Australia, Thank you for taking time to review our beautiful resort. It was an absolute pleasure hosting you. We will share your comments with the rest of the team, especially Ms. Suong. Thank you for recognizing her. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
9.6
Exceptional
Peter from Thailand
Family with young children
Two Bedroom Deluxe
Stayed 2 nights in July 2019

New resort in soft opening”

Great rooms. Massive resort but far from finished. Value for money supurb. Good breakfast good reasonably priced food in restaurant. A distance from the old city but a free shuttle,( book early). Wonderful staff . Massive swimming pool great beach. I am sure the prices will not survive but while they do book it

Reviewed July 05, 2019

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Dear Mr. Brown,, We are pleased and happy to learnt of your satisfactory stay at the Resort. We also thank you for the constructive feedbacks and we will take the necessary remedial actions to improve on the areas as pin pointed. Meanwhile, we look forward to your next visit to Hoi An again, hopefully in the not too distant future. With best wishes, The Pearl Hoi An, a Festa Hotel & Resort Management.

Responded July 11, 2019
Citadines Pearl Hoi An
8.8
Excellent
CHUN from Hong Kong SAR, China
Family with teens
Deluxe Three Bedroom Suite
Stayed 2 nights in August 2019

Wong's Family - Aug 23-25, 2019”

This new resort was great! The price, the food, the staff were all very nice, we all agree that we will definitely stay in this resort again if we will re-visit Da Nang in future. The only inconvenience we experienced were there were not enough litter bins inside the apartment, it would be great if every toilets, living room and dining has one at least. Also benches for putting luggage was not enough inside the bedrooms. Apart from these, this resort is worth staying and lovely!

Reviewed September 04, 2019

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Dear Chun, Hong Kong Thank you for taking time to review our beautiful resort. We are very happy to learn that you have enjoyed your stay with us, especially price, food and our staff. We have noted your comment on the litter bins and luggage benches. We are working on this. We will share your comments with the rest of the team and know that they will appreciated it. We hope to host you soon again. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.8
Excellent
EVELYN from Malaysia
Couple
Stayed 1 night in December 2019

TRANSPORTATION NEEDED TO GET AROUND”

the hotel provides transfer to the city, about 10-15 mins drive. rooms are clean and place is peaceful. for a two days stay, I would have chosen to stay in the old city. hotel is adjoining to the cinema and mall which is still quite new and not many shops are open.

Reviewed January 22, 2020

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Dear Evelyn, Malaysia Thank you for taking time to review our beautiful resort. We hope you had an opportunity to relax in our 5 star Korean Spa. We are very pleased to learn that you have enjoyed your stay with us and will share your comments with the rest of the team as this also motivate them. We hope to host you soon again Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.8
Excellent
Winson from United Kingdom
Family with young children
Two Bedroom Deluxe
Stayed 2 nights in December 2019

A family resort that is missing something”

Positives: by the beach, peaceful, free shuttle to town, pool is great for young children, rooms were clean and spacious Negatives: unfinished in many areas, kitchen with no utensils or kitchenware, trash on beach, mediocre food, useless balcony with loud air condition units.

Reviewed December 25, 2019

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Dear Winson, United Kingdom Thank you for taking time to review our property. We are happy to learn that you enjoyed our room, the beach, pool and free shuttle bus to Hoi An. We also have taken your comments on board and will do the best we can to improve on the items you have identified that you have mentioned. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
4.4
Basak from Germany
Family with teens
Two Bedroom Deluxe
Stayed 3 nights in March 2019

it's ok but need to improve a lot!”

The Resort is under construction, except the pool. Waste is everywhere on the beach, it's hard to swim there. You should walk apprx. 200m further to swim. The breakfast is great but there are a lot of Chinese and South Korean who are very noisy at the breakfast restaurant, they wasted a lot of food at the buffet!!!!. We ask for airport transfer 3 times, but nobody at the reception knowed that. The kitchen in the appartment is not allowed to use, and there is no utensils there. The location is far from center, no shop/store around. No activity in the evening, it becomes boring when you stay there long. There is free shuttle bus from Resort to Hoi An until 9PM.

Reviewed April 11, 2019

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Dear Mr. Xom Basak, Thank your for your stay with us and the constructive review. At the period of soft opening, the service is not ready to delivery to you as expectation. We do apologize for any causes regarding to the unavailable kitchen ultensils and your inconvenience time having breakfast. Your valued review is transferred to teams for improving. By the way, we hope you ẹnoyed a wonderful time at our resort. Thank you so much. Best regards, The Pearl Hội An, a Festa Hotel & Resort Management Team.

Responded April 14, 2019
Citadines Pearl Hoi An
10.0
Exceptional
Ruth from United Kingdom
Couple
Stayed 3 nights in March 2019

Lovely friendly helpful staff.took wrong bag at airport and they quickly helped to contact airport .”

Washing very expensive,paid 2000000 so shocked .

Reviewed March 28, 2019

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Dear Mr. Ruth Webb, Fantastic, We really love the feedback and your taking the time to rate us. Honestly, we will be always willing to assist you. Look forward to seeing you again soon. Kind regards, The Pearl Hoi An, a Festa Hotel & Resort

Responded April 14, 2019
Citadines Pearl Hoi An
8.0
Excellent
susana from Portugal
Couple
Stayed 1 night in May 2019

Very nice resort”

This hotel is completely new, so it still has a lot of things closed, like shops, cinema and other spaces. The beach is very nice and clean. The pool is very big but the water is so warm that it's not refreshing. The apartment is very spacious and has a kitchenette but there were no plates, cups, or anything we might need if we wanted to cook a meal. It seemed that it was not completely furnished. The breakfast was very good and with many options. We liked it so much that we ended up staying another night here.

Reviewed May 21, 2019

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We are pleased and happy to learnt of your satisfactory stay at the Resort. We also thank you for the constructive feedbacks and we will take the necessary remedial actions to improve on the areas as pin pointed. Meanwhile, we look forward to your next visit to Hoi An again, hopefully in the not too distant future. With best wishes, The Pearl Hoi An, a Festa Hotel & Resort Management.

Responded May 29, 2019
Citadines Pearl Hoi An
4.4
Dongchul from South Korea
Family with young children
Two Bedroom Deluxe
Stayed 3 nights in April 2019

The poor service ”

Almost staffs can't understand English even one word. So it's hard to communicate. In my view, they don't have manual to deal with customers. Because i have issue, they don't solve. Second although there is beautiful swimming pool, the restaurant is limited. It made me to go outside every night. At last, many facilities are under construction. So when i go to the swimming pool, i have to go through the construction site. It's not safe.

Reviewed April 19, 2019

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Dear Mr. Dong Chul, Thank you for your very helpful feedback. We do appologize for the inconvenient you had experienced during your stay with us. At the period of soft opening, the service is not ready to delivery to you as expectation. Your valued review is transferred to team to apply the necessary changes for future guests and your come back as well. We look forward to serving you again soon when the grand opening in June 2019 and service are totally completed.

Responded April 22, 2019
Citadines Pearl Hoi An
10.0
Exceptional
Eun from South Korea
Couple
One Bedroom Deluxe
Stayed 2 nights in October 2019

친절”

Very kind and nice

Reviewed October 31, 2019

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Dear Eun, South Korea Thank you for taking time to review our beautiful resort. We are pleased to learn that you have enjoyed your stay with us. We do pride ourselves on delivering customer centric service and we are very happy that you experienced this. We will share your comments with the rest of the team as this also motivates them. We hope to host you soon again Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.0
Excellent
susana from Portugal
Couple
Stayed 1 night in May 2019

Beautiful resort”

This hotel is completely new, so it still has a lot of things closed, like shops, cinema and other spaces. The beach is very nice and clean. The pool is very big but the water is so warm that it's not refreshing. The apartment is very spacious and has a kitchenette but there were no plates, cups, or anything we might need if we wanted to cook a meal. It seemed that it was not completely furnished. The breakfast was very good and with many options. We liked it so much that we ended up staying another night here.

Reviewed May 21, 2019

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Dear Ms Susana, We are pleased and happy to learnt of your satisfactory stay at the Resort. We also thank you for the constructive feedbacks and we will take the necessary remedial actions to improve on the areas as pin pointed. Meanwhile, we look forward to your next visit to Hoi An again, hopefully in the not too distant future. With best wishes, The Pearl Hoi An, a Festa Hotel & Resort Management.

Responded May 29, 2019
Citadines Pearl Hoi An
8.0
Excellent
JIWON from South Korea
Family with young children
Two Bedroom Executive
Stayed 2 nights in December 2019

a spacious room for a family of four”

a room of two large rooms wide swimming pool. a rich and delicious breakfast. a free shuttle bus to Hoian. A PRETTY SATISFACTORY HOTEL!!!

Reviewed December 14, 2019

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Dear Jiwon, South Korea Thank you for reviewing our beautiful resort. We are especially pleased to learn that you have enjoyed your stay with us and especially the room, pool, breakfast and free shuttle bus. We will share your comments with the team and know they will appreciate it. We hope to host you soon again. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
9.2
Exceptional
Tran from Vietnam
Family with teens
Two Bedroom Executive Suite
Stayed 1 night in June 2019

Khách sạn mới dạng căn hộ!”

Everything is OK!

Reviewed June 14, 2019

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Kính chào Quý khách, The Pearl Hội An - A Festa Hotel & Resort chân thành cảm ơn anh đã dành thời gian đánh giá cho khu nghỉ dưỡng. Chúng tôi hy vọng anh đã có khoảng thời gian nghỉ ngơi thư giãn tại The Pearl Hoian, và rất mong sẽ được chào đón anh cùng gia đình thêm nhiều lần nữa. Cảm ơn và chúc Quý khách nhiều sức khỏe, Trân trọng, Ban Quản Lý The Pearl Hội An, a Festa Hotel & Resort

Responded June 21, 2019
Citadines Pearl Hoi An
6.4
Good
Eunkyu from South Korea
Family with teens
Two Bedroom Executive
Stayed 2 nights in November 2019

Nice pool but that’s it”

People said the room is full fungi smell but I think it’s paint or sth like that cause this place is newly built. Anyway it’s so hard to hold without A/C on full time. My reason for choosing this hotel is the picture of the pool. Pool was pretty. Hotel is empty, there are only 2-3 restaurants inside while the hotel is distant from the town. And the buildings are still under construction. To sum up 1. Pool is nice 2. Shuttle service was nice 3. Location bad 4. Smell in the room bad 5. Breakfast was fine.

Reviewed November 25, 2019

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Dear Eunkyu, South Korea Thank you for taking time to review our resort. We are very pleased to learn that you enjoyed your stay and especially the pool, free shuttle bus and breakfast. We also have taken your comments on board and will do the best we can to improve on the issues that you have mentioned. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
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