The Peninsula Tokyo

The Peninsula Tokyo

1-8-1 Yurakucho, Chiyoda-ku, Ginza, Tokyo, Japan, 100-0006
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Deluxe King The Peninsula Tokyo
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    Lobby The Peninsula Tokyo
    Interior view The Peninsula Tokyo
    Interior view The Peninsula Tokyo
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     The Peninsula Tokyo

    Guest reviews

    9.2
    Exceptional
    /10
    (297 reviews)See what guests said
    10.0
    Exceptional

    "Wonderful family vacation"

    Adam

    -

    June 17, 2016

    9.6
    Exceptional cleanliness
    Recommended by 96% of guests

    Property highlights

    • 80 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    Exceptional
    Location
    9.5
    See map
    Exceptional location - Inside city center
    Nearby
    Popular
  • Hibiya Train Station80 m
  • Kagoshima Yurakukan90 m
  • Imperial Palace Cycling Course180 m
  • Lumine Yurakucho210 m
  • Imperial Theatre210 m
  • Ippodo Tokyo Marunouchi240 m
  • Idemitsu Museum of Arts240 m
  • Nissay Theatre260 m
  • Taimei Elementary School260 m
  • Hayashi Kimono260 m
  • Value for money8.3
    Distance to city center0.5 km
    Location rating9.5
    Nearest airportHaneda Airport (HND)
    Distance to airport14.4 km
    Select your room
    9.6
    Exceptional
    Room comfort & quality
    Executive Suite Twin
    Executive Suite Twin
    ...
    • Room size: 81 m²/872 ft²
    • City view
    • 2 single beds
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    Executive Suite King
    Executive Suite King
    ...
    • Room size: 81 m²/872 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite Twin
    Deluxe Suite Twin
    ...
    • Room size: 116 m²/1249 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite King
    Deluxe Suite King
    ...
    • Room size: 116 m²/1249 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Grand Premier room
    Grand Premier room
    ...
    • Room size: 63 m²/678 ft²
    • Park view
    • 2 single beds
    Enter dates to see prices
    Premier Garden Room
    Premier Garden Room
    ...
    • Room size: 54 m²/581 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices

    What people love about the property

    • 6.0
      Review score

      "Good to stay, nice room"

      Ming

      |

      December 2, 2016

    • 9.6
      Exceptional

      "Hotel with very good location, staff very friendly and always ready for support you."

      Vivian

      |

      December 10, 2017

    • 9.6
      Exceptional

      "Room is very clean with Park View."

      Vivian

      |

      December 10, 2017

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    More about The Peninsula Tokyo

    More about The Peninsula Tokyo

    8.0
    Very good

    "The hotel facility and location is excellent"

    Chen

    |

    January 14, 2018

    An overview

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    What they offer

    8.4
    Excellent

    "What a nice welcoming as a famous 5 star hotel."

    Colin

    |

    June 15, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (297)Booking.com Reviews (477)
    9.2
    /
    10
    Exceptional
    Cleanliness9.6
    Facilities9.1
    Location9.5
    Room comfort and quality9.6
    Service9.3
    Value for money8.3
    Provided by verified guests of Agoda
    All languages
    All guests (297)
    All room types
    Showing 204 verified guest comments
    12345
    9.6
    Exceptional
    Michael from United States
    Couple
    Deluxe King
    Stayed 1 night in January 2019
    You want perfect?”
    My wife and I stayed at the Peninsula for three nights, the first two separated by three days as we took a trip to Kyoto. Do you want perfect from the minute you arrive until you leave? Stay here. Great location, the room is spotless, the ability to separate the sleeping/ sitting area from closet and bath is terrific for two people reacting to jet lag differently. The staff is perfect. Completely attentive yet not over bearing. Engaging yet incredibly professional. They do everything well and make you feel like a guest. It’s a little expensive but if you want the best experience of your life, pay it.
    Reviewed January 18, 2019
    8.4
    Excellent
    Shinichi from Japan
    Couple
    Premier King
    Stayed 1 night in May 2017
    Good Facilities But...”
    The quality of the residence is outstanding. But the hotel bar at the 24th floor is a shame... well so banal and mediocre, if I say it modestly. I felt so sad. And I'm not inclined to come back to the hotel where the hotel bar is rubbishy.
    Reviewed June 01, 2017
    Dear Mr. Shinichi, Thank you for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed our guestroom and the location of our hotel. We very much appreciate your comments, as they help us to improve our products and services. Again, thank you very much for taking the time to provide feedback and we will share it with our team. We hope that you give us the opportunity to have you stay with us again in the near future. Yours Sincerely Sonja Vodusek General Manager
    Responded June 02, 2017
    The Peninsula Tokyo
    8.4
    Excellent
    Sy from Canada
    Family with young children
    Stayed 4 nights in September 2016
    Loved the room”
    We booked 2 rooms at the peninsula for the convenience of our family, loved the rooms, the staff was really trying to be helpful however we had many problems with the room keys, the breakfast in the lobby was full everyday and the choice limited and not flexible. Location is excellent.
    Reviewed October 17, 2016
    8.0
    Excellent
    Grant from United States
    Business traveler
    Stayed 4 nights in September 2016
    Fantastic rooms, great location, pricey”
    Rooms are among the nicest I have stayed in -- huge walk in closet, good sized sitting area, large and well-designed two-sink bathroom with separate dedicated bath, shower and smoked glass to provide nice touch of privacy in toilet area. Staff is friendly and helpful. Lobby area a bit small (esp. compared to grand Peninsula in HK) and filled with restaurant tables, but lobbies not terribly functional anyway. Location is convenient to financial center. Very pricey though.
    Reviewed October 01, 2016
    10.0
    Exceptional
    Jan from United Kingdom
    Family with young children
    Stayed 2 nights in January 2016
    Incomparable”
    Staff, Food, Room
    What an amazing hotel, the rooms are very well appointed, fantastic bedding, bathrooms etc. Staff are very attentive and helpful, Room service probably the best I have ever experienced. If I could choose one small thing they could improve it is the lack of USB/HDMI ports in the rooms, but otherwise outstanding in every way.
    Reviewed January 04, 2016
    9.0
    Exceptional
    Yee from Singapore
    Couple
    Deluxe Twin
    Stayed 1 night in August 2015
    Great location & service ”
    Location , Service,
    Everything was great but I wasn't impressed with the entrance that was greeted by two isles of diners. They also ran out Japanese breakfast by 930am, no Chinese breakfast and western breakfast was far from 5 star standard. Nevertheless great view from hotel, large suite, great location for shopping
    Reviewed August 31, 2015
    9.7
    Exceptional
    SIU from Hong Kong
    Business traveler
    Stayed 4 nights in July 2015
    WILL DEFINITELY STAY HERE AGAIN”
    ROOM CONDITION; LOCATION; STAFF PERFORMANCE
    This is one of my most enjoyable hotels I have ever stayed. The room is very comfortable and modern. Everything is up to my expectation. You can easily access to everywhere from the hotel. I will undoubtedly visit this hotel again.
    Reviewed July 17, 2015
    8.7
    Excellent
    Cheung from Hong Kong
    Family with teens
    Stayed 1 night in April 2015
    Big and comfortable room”
    Very big and comfortable room, good location, good service
    The room is very big, well furnished and comfortable. The location of the hotel is convenient. Train station right at the basement of the hotel. Adjacent to the royal place and within walking distance to shopping areas.
    Reviewed May 12, 2015
    9.7
    Exceptional
    Yih from Singapore
    Couple
    Stayed 2 nights in September 2014
    Truly top-class hotel”
    Attentive staff, well maintained rooms, superb location
    Hotel is conveniently located within walking distance to all the Ginza shopping areas, great food around the area, porter is attentive to our needs, concierge very knowledgeable and helpful, rooms are clean and well furnished. Top class hotel.
    Reviewed February 22, 2015
    9.2
    Exceptional
    Jenny from Indonesia
    Couple
    Premier Twin
    Stayed 2 nights in October 2018
    Exceptional”
    I always love to stay at Peninsula but sometimes the price is too expensive depends on the season.
    Reviewed October 15, 2018
    8.0
    Excellent
    MEI from Hong Kong
    Couple
    Deluxe Twin
    Stayed 1 night in October 2018
    good”
    classic
    Reviewed January 22, 2019
    8.0
    Excellent
    Ontira from Thailand
    Couple
    Premier Garden Room
    Stayed 3 nights in August 2018
    The best concierge service in Japan”
    The room is very clean but only the water temperate of shower was not stable and housekeeping doesn’t fill amenity(shower cap, etc.)daily as usual.
    Reviewed September 02, 2018
    Dear Ontira, Thank you for your recent stay and for sharing your experience with us. We are grateful to read that you enjoyed the services of our hotel. We very much appreciate your comments, as they help us to improve our services. Please rest assured that your feedback will be shared with our team. We look forward to seeing you again in the future! Yours sincerely, Sonja Vodusek General Manager
    Responded September 03, 2018
    The Peninsula Tokyo
    8.0
    Excellent
    Chen from China
    Family with young children
    Deluxe King
    Stayed 2 nights in January 2018
    Not an impressived stay”
    The hotel facility and location is excellent.But was very disappointed at their service level.I mentioned in my booking that we were stsying with a child below 3 yrs old and I read some comments that they got email prior to their arrival to confirm the baby arrangement.But I never received email from them also on our arrival the reception guy didnt ask nor arrange anything for the child even if he saw the child.Until the next morning I called for baby slippers the house keeping came and setup everything.We stayed three five stars hotels during our trip,this hotel we found was the less impressived and most disappoited in terms of the service level.The tissue boxes and all the hangers were very dusty...
    Reviewed January 14, 2018
    8.4
    Excellent
    Colin from Taiwan
    Solo traveler
    Premier Garden Room
    Stayed 2 nights in June 2017
    Don't like it now after 5 year first stay”
    1. The hotel blocked 60,000JPY from credit card and that's quite a lot and I really think it's unnecessary. A huge fax machine in room and a outdated coffee machine in room. No kettle in room as they claim their coffee machine provide's hot water. 2. Busy and noisy lobby. When you enter the main door, what welcoming you is full of afternoon tea tables rigjt beside the entrance path. People chatting like a market and I don't feel privilege and luxury staying there. After passing by all the restaurants, you were directed to a small checkin room with a line on it. No chairs around, no lobby staff come for greetings or say sorry. You just have to stand and que there for check in. What a nice welcoming as a famous 5 star hotel. 3. Many new building built and blocks good view.
    Reviewed June 15, 2017
    Dear Colin, Thank you for taking the time to share your feedback about your experience at The Peninsula Tokyo. It is through comments and messages such as yours that we are able to improve on our services and facilities to meet and exceed all of our guests’ expectations. Firstly, we regret that you experienced several inconveniences during your stay, and we sincerely apologize for your disappointment. Your comment regarding the front staff have been well noted and we assure you that it has been shared and reviewed with our team. The upgrading and renovating of our hotel is a continuous effort and we are working on the update of our in room technology and features in our guestrooms. We highly appreciate your constructive comments which allow us to continually improve on our guests’ experiences. We hope to have the opportunity to welcome you back in the future. Yours Sincerely, Director of Rooms, Meret Brunner
    Show more
    The Peninsula Tokyo
    9.6
    Exceptional
    Sandra from United States
    Couple
    Stayed 4 nights in May 2016
    Beyond Expectation”
    We booked the Peninsula through Agoda at almost 70% discount. Even though we booked third party, we were never treated any differently! They were late with our check-in because of the room type, they made every effort to compensate for the delay. We were asked to wait in the Lobby Cafe to have afternoon tea and when the room was ready, I requested for our bill only to find out our entire meal was comped! Make time to use their pool and saunas, absolutely fabulous!
    Reviewed May 21, 2016
    10.0
    Exceptional
    Edward from United States
    Couple
    Stayed 2 nights in April 2016
    Awesome ”
    The stay was awesome. Rooms,food, and pool was a great addition to Japan. The detail was great and the attention they gave you upon arrival to departure was great. Rooms were excellent no complaints at all worth the money!!!
    Reviewed May 05, 2016
    8.0
    Excellent
    johnathan from Singapore
    Solo traveler
    Stayed 1 night in March 2016
    A bit disappointing service”
    A little bit disappointed with the Service considering it's the peninsula. Was standing in the lobby for 20mins waiting for our airport shuttle, when finally offered a seat only to have the bus come 30seconds later. Expected a little more. Rooms were superb thou
    Reviewed April 19, 2016
    9.3
    Exceptional
    GERRIT from United States
    Couple
    Stayed 2 nights in December 2015
    Hotels is great but lounge wasn'r”
    The location, staff, and room layout.
    We had a fantastic stay at the Peninsula. The staff was superb and the room was luxurious. Our complaint was the lounge, especially the music selection which was just loud and horrible and the antithesis of everything else in the hotel. The lounge was also too big and had an sad and empty feel to it.
    Reviewed December 12, 2015
    10.0
    Exceptional
    Richard from United Kingdom
    Business traveler
    Stayed 2 nights in September 2015
    One of the best hotels in the world”
    Staff, the room and location
    I stayed 2 nights and after 2 nights elsewhere in Japan I returned for a further 2 nights. Everything about this hotel is outstanding and I am sure that it is better than the Peninsula, New York which itself is very good (I stayed there in March). I was welcomed on my return as an established guest. Breakfast was good but lunch was excellent and reasonably priced.
    Reviewed September 27, 2015
    10.0
    Exceptional
    Ki from Canada
    Family with teens
    Deluxe Twin
    Stayed 5 nights in August 2015
    Best hotel in Tokyo!”
    Service is excellent; location is super convenient; and it is the most comfortable room I had ever stay at.
    Our family stayed at The Peninsula from August 2-7. This was our first trip to Japan. We have stayed at many 5 stars hotels,and The Peninsula is the best one! The room is super big and comfortable. The make up/changing room is very nice and beautiful. The service is EXCELLENT! Love this hotel and definitely this is our favourite hotel for our family!
    Reviewed August 08, 2015
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    • Exceptional location
    • Tsukiji Outer Market
    • Hibiya Train Station is within 0.08 km