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The Phoenix City Hotel
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6.7 Good location
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6.7Location
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Very good
From 151 reviewsSee what guests said
7.5
82% would recommend to a friend
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Superior
...
  • City view
  • 42 m²/452 ft²
  • 2 single beds or 1 king bed
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Deluxe
...
  • City view
  • 42 m²/452 ft²
  • 2 single beds or 1 double b...
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Deluxe Suite
...
  • City view
  • 97 m²/1044 ft²
  • 1 king bed
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Executive
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  • City view
  • 44 m²/474 ft²
  • 1 king bed or 2 single beds
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Verified guest reviews

Agoda Reviews (151)Booking.com Reviews (56)
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Cleanliness8.0
Facilities7.3
Location6.7
Room comfort and quality7.9
Service7.7
Value for money7.8
Provided by verified guests of Agoda
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Showing 141 verified guest comments
12345
5.6
CheeHeng from Singapore
Business traveler
Superior
Stayed 2 nights in October 2017
Free Airport transfer was unacceptable
My booking has indicated free airport transfer but the hotel claimed it was not arranged using their hotel transport. They were supposed to send us to the bus station and buy the tickets to the airport which cost about 35 yuan. In the end, we did not take their free airport transfer by bus.
Reviewed November 01, 2017
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10.0
HAN from Malaysia
Business traveler
Executive
Stayed 1 night in October 2017
Exceptional
Good abd clean
Reviewed October 19, 2017
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6.8
Benjamin from Canada
Solo traveler
Deluxe
Stayed 3 nights in September 2017
It will be good to microwave ovens in guest rooms.
It will also be good to have a shuttle service that connects to the Guangzhou metro. The location is very far from the city centre and not ideal for business in the city centre. At the same time, the environment is very serene and good for a quiet get away.
Reviewed September 17, 2017
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6.8
SIDDHARTHAN from India
Business traveler
Superior
Stayed 5 nights in April 2017
Not the hotel for Business Trip
This hotel states that it is in Guangzhou but that doesn't mean in main part of Guangzhou! It is in outskirts of Guangzhou. So if you want a place to enjoy the serenity around you can go for this but not an option if you want to explore the city. Secondly, actually the biggest drawback is that none in the hotel knew English. How do they expect to operate a 5 star hotel without having a person who is good in English! Had a tough time during Check-in to make them understand my requirements and if I had to call the housekeeping for something, I got everything other than what I ask. Now about the good thing, breakfast variety and food taste was really good. The facilities in the hotel is also amazing! But only that it is too huge to feel creepy at times! In all good hotel but far from city and people who doesn't know English!
Reviewed April 21, 2017
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6.4
Novelius from Indonesia
Business traveler
Superior
Stayed 1 night in May 2016
Floor carpets make a very bad smell
Hotel need to change the floor carpet especially on the 1st-3rd floor. I can not survive with the very bad and humid smell. So stinky. Thanks to the manager that allow me to change the room to higher floor with better carpet. You must to try the spa and sauna.. It's very good to release your tired and re-fresh you 😁 In term of location, this hotel is in the middle of nowhere. You can not find a simple restaurant easily by walking. And far away from city center (1 hour by taxi)
Reviewed May 06, 2016
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3.2
Mussalam from Kuwait
Couple
Superior
Stayed 1 night in April 2016
Experience
I'm a loyal costumer as I had a great experience from my previous visit but unfortunately I'm experiencing now with my wife an unsatisfactory services.We checked in late as our flight was delayed at 11am and no one seems welcoming us coz nobody speaks English then we finally get in to our room by 3am coz we need to change and move to other rooms.first room there were mosquitoes second room the air condition is not working. On the following day we try to out some drinks in our fridge and came to know that it was not working so they advise us again to change the room.
Reviewed April 29, 2016
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5.3
Othon from Cyprus
Business traveler
Deluxe
Stayed 4 nights in October 2015
Poor service
Poor
Reviewed October 19, 2015
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8.0
Anthony from South Africa
Business traveler
Superior
Stayed 2 nights in April 2015
It was fine for our needs but needs metered taxis
Staff, location and nature
Reviewed April 23, 2015
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8.0
Drew from Australia
Business traveler
Executive
Stayed 3 nights in April 2014
My stay
Clean room, great staff and good massage clinic.
My stay was value for money the food was okay and the service was great.
Reviewed January 09, 2015
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4.7
anita from Indonesia
Business traveler
Superior
Stayed 3 nights in October 2014
--
nothing best
The staff for check out very bad.. the hotel gt a smell and mosqito inisde room,very far to canto fair. And bus took to canto fair not alot timing even bck to hotel need to wait for so long thn gt bys bck hotel.
Reviewed October 21, 2014
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12345
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