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The Phoenix Hotel Yogyakarta
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8.6 Excellent location
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8.6Location
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Excellent
From 2314 reviewsSee what guests said
8.7
91% would recommend to a friend
  • Airport transfer

  • 870 meters to public transportation

  • Currency exchange

  • Heart of the City

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Room choices
Suite 1 King Bed Sofa Executive
...
  • Pool view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe Legacy 1 King Size Bed
...
  • City view
  • 35 m²/377 ft²
  • 1 queen bed
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Deluxe Legacy 2 Single Beds
...
  • City view
  • 35 m²/377 ft²
  • 2 single beds
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1 King Bed Executive
...
  • Pool view
  • 46 m²/495 ft²
  • 1 king bed
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Superior Heritage 1 Queen Size Bed
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  • City view
  • 25 m²/269 ft²
  • 1 queen bed
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Phoenix Executive King Room (3 Adults)
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  • 46 m²/495 ft²
  • Shower
  • 1 super king bed
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Deluxe Legacy King Room with Pool View (3 Adults)
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  • 35 m²/377 ft²
  • Shower
  • 1 super king bed
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Legendary King Suite (3 Adults)
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  • 60 m²/646 ft²
  • Shower
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Superior Twin
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  • 25 m²/269 ft²
  • Shower and bathtub
  • 2 single beds
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Verified guest reviews

Agoda Reviews (2314)
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Cleanliness9.0
Facilities8.4
Location8.6
Room comfort and quality8.9
Service8.8
Value for money8.6
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8.0
joanne from Australia
Solo traveler
Superior Heritage 1 Queen Size Bed
Stayed 2 nights in May 2017
Step back in time
Fab atmosphere, it is like Yogyakartas "Raffles". Definately would stay here again, great location, staff great. Fab memories of this hotel. Old world charm with all the modern necessities.
Reviewed January 16, 2018
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8.4
Siska from Indonesia
Couple
1 King Bed Executive
Stayed 2 nights in December 2017
Good Recommended Hotel
Ruangan Bersih, makanan banyak pilihan, lokasi strategis
Reviewed January 14, 2018
Dear Siska, Terima kasih banyak atas ulasan yang Ibu berikan tentang kamar, makanan, dan lokasi hotel kami. Kami bangga bisa melayani Ibu sehingga Ibu mendapatkan pengalaman menginap yang menyenangkan. Sampai jumpa lagi. Salam hangat, Francisca Imas Soraya Guest Experience Manager
Responded January 14, 2018
The Phoenix Hotel Yogyakarta
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8.4
MIHIR from United Kingdom
Family with young children
Deluxe Legacy 2 Single Beds
Stayed 2 nights in January 2018
Excellent
Nice hotel, slightly outdated fittings Good location however limited choices for vegetarians But chefs are very accommodating Rooms need to be better equipped with toiletries and towels on a daily basis
Reviewed January 08, 2018
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6.8
Vivien from Australia
Couple
Superior Heritage 1 Queen Size Bed
Stayed 1 night in November 2017
Good
we could not use the pool due to private function. quite old facilities for the price
Reviewed January 04, 2018
Dear Vivien, We apologize for the inconvenience you experienced during your time here as the pool was closed for a wedding celebration. We had offered reallocation for swimming purpose at our sister hotel. We try to provide modern and sufficient facilities for a heritage hotel like us. Hopefully it won't be a consideration for you for not coming back here. Best regards, Cisca Guest Experience Manager
Responded January 05, 2018
The Phoenix Hotel Yogyakarta
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8.4
Tita from Taiwan
Couple
Superior Heritage 1 Queen Size Bed
Stayed 2 nights in December 2017
Great staff , live music in the morning and evening. Great service. Good full day tour
I booked the hotel on Agoda.com but disappointed with their service. I called in for my register questions before my card company double charged me but no one answered. I kept calling but still no one pick up even the answer machine asked me to wait for 7 min , it had me waiting for more than 30 min still no one answer. The service in Indonesia is not as promising as I experience in other places.
Reviewed January 03, 2018
Dear Tita, It's great to know that you enjoyed our staff service, day and evening live music and full day tour; we thank you for that. We however would like to offer our apologies for our staff's lack of attentiveness on your booking inquiry. Please rest assured that we only received one reservation through the online booking. We received none from other booking channels, thus no double charges applied. We are looking forward to see you again in the near future. Best regards, Francisca Imas Soraya Guest Experience Manager
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The Phoenix Hotel Yogyakarta
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6.8
George from Indonesia
Couple
Superior Heritage 1 Queen Size Bed
Stayed 4 nights in December 2017
Good
All in all a very pleasant stay. The staff in general are very friendly and helpful and the location is very good. The hotel has a very interesting history and one of the highlights of the stay was a guided and informative tour of the hotel. One of the guest relations officers, Stephanie, was our guide and she was excellent.
Reviewed December 28, 2017
Dear George, We are happy to know that you had a pleasant stay with us. Thank you for your wonderful review. We have forwarded your message to our Guest Experience Executive, Ms. Stephanie and she is very delighted about it. Surely looking forward to welcoming you back here. Best regards, Cisca Guest Experience Manager
Responded January 05, 2018
The Phoenix Hotel Yogyakarta
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6.0
Mudra from United States
Family with teens
Superior Heritage 1 Queen Size Bed
Stayed 2 nights in December 2017
Overpriced
Not worth the price- towels are threadbare, bathrooms moldy at places, rooms are on the smaller size and staff try to aggressively sell the overpriced breakfast and dinners. Not worth the 5 star designation. The windows faced the backyard neighbor who was extremely close with no privacy.
Reviewed December 28, 2017
Dear Mudra, Thank you for writing a very constructive feedback. Threadbare towels and moldy bathroom are exceptionally unacceptable for a 5 star hotel like us, we therefore have forwarded your review to our housekeeping team to prevent future occurrence. We are trying our best to provide widespread high quality breakfast and dinner for reasonable prices. We have two options for room views; one to the swimming pool and one to the city. We would recommend a room overlooking the swimming pool for more privacy. Best regards, Cisca Guest Experience Manager
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The Phoenix Hotel Yogyakarta
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6.0
Cheah from Malaysia
Group
Superior Heritage 1 Queen Size Bed
Stayed 3 nights in November 2017
Rustic feel hotel with good service
Booked a 3-night stay with a friend. We were given a room overlooking the garden/restaurant. A room facing the pool would cost ~350k rupiah more. Being a heritage hotel, the property has a very rustic feel. The bird teapot is a little creepy though. The towels & stained toilet bowl is below the 5-star standards we feel. We tried the buffet breakfast (140k rupiah/pax). It was just ok - there were flies on the fruits! The service was good though. And so was the in-house massage. The hotel is walking distance to Malioboro st, warungs & convenient stores. Next to Phoenix hotel is Hotel Santika & opposite Santika hotel is a warung selling yummy mi ayam (chicken noodles). It was one of the few warungs we came across crowded at dinnertime. Only 8k rupiah a bowl but be prepared to wait!
Reviewed November 27, 2017
Dear Cheah, We would like to take this chance to thank you for staying here and thank you for sharing your experience during your stay with us. Here, we have noted your feedback regarding the breakfast served in our restaurant as well as the towels and decoration that we have in the room. As you mentioned that our hotel is one of the heritage building in Yogyakarta as it was built since 1918. We keep the ambiance and atmosphere as the original and it is sad that you feel it brings the rustic feel. However, we apologize for the inconvenient especially for the fruits and towels as it should not have been happened. I already share it to related department to make a better improvement and to prevent similar thing happened in the future. We would be happy if you give us another opportunity to serve you in the future. Best Regards, Francisca Imas Soraya Guest Experience Manager
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The Phoenix Hotel Yogyakarta
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10.0
May-Cheng from United States
Group
Superior Heritage 1 Queen Size Bed
Stayed 2 nights in November 2017
Lovely old hotel
Lovely building. Great staff.
Reviewed November 25, 2017
Dear May-Cheng, It is wonderful to read your amazing review about our hotel and we are extremely happy to know that everything that we provided truly lived up to your expectations. We surely look forward to welcome you back in the near future for more exceptional experience. Best Regards, Francisca Imas Soraya Guest Experience Manager
Responded November 25, 2017
The Phoenix Hotel Yogyakarta
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7.6
sara from Malaysia
Family with young children
Superior Heritage 1 Queen Size Bed
Stayed 2 nights in December 2016
good
good but the room small
Reviewed November 21, 2017
Dear Sara, Thank you for taking time to review the service. We are glad that the service met your expectation. We understand your concern regarding the size of the room but we have several options of room types. The smallest room is the standard one and it was built in 1918 which made it original. We hope you will come back for a more memorable experience. Best regards, Francisca Imas Soraya Guest Experience Manager
Responded November 21, 2017
The Phoenix Hotel Yogyakarta
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