"Spacious clean room."
December 21, 2018
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Distance to city center||1.6 km|
|Nearest airport||Malacca International Airport (MKZ)|
|Distance to airport||6.8 km|
"Very spacious room, clean, comfortable and friendly staff."
January 8, 2019
"Staff is very friendly and customer oriented."
January 1, 2019
"Rooms, facilities and staff service are good."
December 29, 2018
The Pines Melaka
Malacca City Center
Malacca City Center
Malacca City Center
"Room spacious and pool was amazing"
January 11, 2019
When visiting Malacca, you'll feel right at home at The Pines Melaka, which offers quality accommodation and great service. Only 5.6 km away, this 4-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.
The facilities and services provided by The Pines Melaka ensure a pleasant stay for guests. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping.
387 rooms spread over 28 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, towels, internet access – wireless, internet access – wireless (complimentary), non smoking rooms can be found in selected rooms. The complete list of recreational facilities is available at the hotel, including boats, fitness center, outdoor pool, children's playground, pool (kids). The Pines Melaka is your one-stop destination for quality hotel accommodations in Malacca.
"Breakfast is nice."
December 14, 2018
Children and extra beds
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-3 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 4 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show reviews that mention
Everything is good except breakfast ”
Spacious room, but toilet a bit small Parking no issue Staffs are friendly Great location Breakfast is out of expectation giving this is a 4 stars hotel and have to Q-up even at 10am. Choices are limited. The only thing disappointing.
In the city of malacca”
The hotel is in the city but need car to go every where because it’s quite far from attraction.. the room is great and huge but the bfast is terrible u need to wait about 45-1hours to get in.. the place for bfast too small and too many Chinese tourist staying in this hotel..
Value for money, Breakfast not bad
Pls do not confuse your customer with upsell services. ”
We love your hotel. We used to stay here for two times before. Our third time we had problem with your upsell services. We don't want to upgrade the room. We just want to buy breakfast for extra 1 person for 2 days. The lady from reception was responsible for the confusion. Luckil the duty manager sorted this out. Thank you.
The room was Excellent but..? (my third time staying here)”
i was offered with executive room and need to pay another rm58 i did but unfortunately de room cant be access due to de card problem. i just going down n your infront table staf gave me another room. UNFORTUNATELY when i access de room it was so messy which its not clean yet. i went down for de 2nd time and asking another staf where she is. n she told me that de 1st staf who entertained me are going upstairs. i just assume she notice that she had given me de wrong room. i am totally right. she ask for de forgiveness but i can still imagine de messy room with dropping tissue on de floor and de used plate as well. Oh my. luckily on the third room i can access with peaceful. any comment dear The Pines.?😊
Great place, great location, clean rooms, CLEAN bathroom (i emphasized on the cleanliness). Staff were friendly, and overall it's worth the booking if your budget suits you :)
Spacious room. Breakfast with variety choices. Nice swimming pool. Nice stay and would definately recommend to other.
No Parking for check in customer”
Overall, my stay is ok just, during our arrival at the hotel, no space to park for check-in purposes. Then we park at the lobby to check-in, since there is no other cars around. Then, another customer drive Mercedes park behind us. The owner is ok, but the staff so kiasu, ask us to move our car, just for the mercedes. but the fact that, the mercedes does not even bother to ask us to move. they just reverse a little bit and no problem. STAFF should not bias to any of the customer. pathetic attitude.
Everything is good”
Spacious room make our stay very confortable, room is clean. Breakfast is ok and variety of food. Hotel facing malacca river and historical kampung morten. Nice view especially at night. Worth it to come again.
Nothing to complain”
PERFECT...request for extra blanket, prayer mat, baby cot all received within 5 minutes. Excellent service!! Spacious room with sofa bed, dining table, sink & kitchen cabinet, room rate 200++ during weekend, can enjoy Malacca river view at back of the hotel
Swimming Pool at your own time. ”
The stay was awesome. The salt water pool was the highlight of the room. The room was okay but can be improved in terms of cleanliness & can upgrade the looks abit. There is a foul smell in the toilet. So it is quite uneasy.
excellent stay,view is so beautiful”
Excellent stay with my hubby, i get a complimentary cake from the hotel. my hotel view is sooo beautiful.. huge room, staff very good. The hotel did call me after i left my chips and water bottle. a very good hotel to stay. Sure i will come again very2 soon.. love THE PINES HOTEL... GOOD JOB!!!
Dear Nur, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka, we are so glad that you enjoyed your time with us. I very much hope we can welcome you back sometime soon. Regards, Johnathan Lazaroo Front Office Manager
Spacious Room, ”
One of the best hotel stay in Malacca. The staff never failed to greet us. The location is strategic. Not at the busy streets of Bandar Hilir. The hotel have it own car park and easy access The room is spacious. The bed is comfy. The facilities are good and well maintained. Probably the best suitable for families with more than 1 kid.
Dear Siti, Greetings From The Pines Melaka. Thank you so much for your fantastic rating! We are committed to delivering the highest levels of service & accommodation and we are very pleased to hear that your experience matched those expectations. Thank you again for taking the time to share your experience with us and we hope to welcome you back to The Pines Melaka real soon. Regards, Johnathan Lazaroo Front Office Manager
Standard has drop”
My stay at swimming pool suite was ok except for the toilet. There is a foul smell coming out of toilet. Previous stay was 3 years ago at Exclusive floor. It was awesome. However standard has drop. Breakfast not so wow as before. However, room, cleanliness n staff was all ok..
Dear Noor, Greetings From The Pines Melaka. We appreciate your comments and sincerely apologize for your poor experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Regards, Johnathan Lazaroo Front Office Manager
Spacious Room, Charming Design”
It is true that this hotel has the largest room in Malacca. Room is very comfy and facilities are good. Staff is very polite. Design is quirky and charming. A thing I want to note is you can tap into the carpark with your room key so it is very convenient rather than having to go to the counter to validate the parking ticket every time. Breakfast is standard for a 4-5 star hotel, still looking for a hotel in Malacca with a breakfast that awes.
Dear Grace, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka, we are so glad that you enjoyed your time with us. I very much hope we can welcome you back sometime soon. Regards, Johnathan Lazaroo Front Office Manager
premier executive king room with balcony. ✔spacious bathroom ✔nice view from level 26 ✔big bathtub ✔comfortable bed however ❌room quite small for 400/nite. ❌hot shower not so hot. ❌mini fridge definitely not cool enough even leave it for hours ❌iron not provided. need to call housekeeping & ask for it. each customer given 1 hour only to use the iron & they will pick it up back. hurm...why cant hotel provide 1 iron each room. hotel already take 100 as deposit so they should provide it. overall, i hope i wont coming back. have tried few hotels here in malacca & there are other hotels can provide best service also all facilities with under 200.
Dear Nadiah, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I very much hope we can welcome you back sometime soon. Regards, Johnathan Lazaroo Front Office Manager
Great staff. They spoke good English. Were friendly and helpful. ”
Hotel Staffs were amazing. Service was good. Didn't have a good encounter with 2 of "the oaks" reception staff. Made us stand there for awhile while she was busy doing "something" at the cash register area. And when payment was made, I said thank you. And she replied "OK." far cry from the rest of the wonderful staff.. Concierge staffs and hotel reception was amazing. Location was far from mahkota etc. Hence a little more quiet which I loved.. Grab ride is easy and Affordable and fast from hotel location. Room was clean but the hotel tub was quite dirty. Found a few hairs and dried particles all in the tub. Really like the tub that could be repositioned to however you like.. Really unique. Had stayed at the top floor. Found it abit weird though that other rooms on the same floor were unoccupied and left ajar for the 2 nights that I have stayed there.. Oh and the room had a lovely view of malacca. Will definitely stay here again.
Dear Nur, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. We will definitely make improvements on the highlighted point to ensure you received a 10/10 experience in your future stay with us, which you rightfully deserved. Thank you again for taking the time to rate us and we hope to welcome you back to The Pines Melaka real soon. Regards, Johnathan Lazaroo Front Office Manager
Nice new hotel. Modern, with great view”
I got the executive premium king. Most of the spaces are taken by the huge bathroom but still reasonable amt of bedroom space. Love the view from the bathtub especially. Breakfast buffet is ok. We had to queue but didn't take long before we got our table. Food was ok.
Dear Rozlee, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. We are committed to delivering the highest levels of service & accommodation and we are very pleased to hear that your experience matched those expectations. We will definitely work harder to ensure a 5 star experience are provided to all our valued guest. Thank you again for taking the time to rate us and we hope to welcome you back to The Pines Melaka real soon. Regards, Johnathan Lazaroo Front Office Manager
The staff from the front desk to the coffee house were excellent. The front desk checked us in and out with no fuss at all. The morning breakfast had a long queue but the staff handled the situation admirably. All the staff greeted us and were ever willing to help if we needed them. My wife and I were commenting that whoever trained the staff has done an excellent job!
Dear Yew, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. We are committed to delivering the highest levels of service & accommodation and we are very pleased to hear that your experience matched those expectations. I very much hope that you will return soon for another memorable experience at The Pines Melaka. Regards, Johnathan Lazaroo Front Office Manager
Pilihan sarapan yang best. Friendly staff. Berbaloi! Best best best!