The Pines Melaka

The Pines Melaka

33, Jalan Tun Sri Lanang, Malacca City Center, Malacca, Malaysia, 75100
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Executive Premier King - Guestroom The Pines Melaka
Executive Premier King - Guestroom
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    Lobby The Pines Melaka
    Lobby The Pines Melaka
    Interior view The Pines Melaka
    Superior Room King - Bed The Pines Melaka
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    Interior view The Pines Melaka

    The Pines Melaka Reviews

    8.3
    Excellent
    /10
    (5658 reviews)See what guests said
    8.8
    Excellent

    "Spacious clean room."

    Vui K.

    -

    December 21, 2018

    8.9
    Excellent room comfort and quality
    Recommended by 94% of guests

    Things you’ll love about The Pines Melaka

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    • Air conditioning

    This property is in high demand!Booked 29 times since yesterday
    Excellent
    Location
    8.2
    See map
    Excellent location - 220 meters from city center
    Nearby
    Popular
  • Villa Sentosa260 m
  • Southern Hospital280 m
  • Putra Specialist Hospital290 m
  • Paediatrics290 m
  • Plastics & Reconstructive Surgery290 m
  • Nephrology290 m
  • Putra Hospital310 m
  • The Shore at Malacca River Shopping Mall330 m
  • The Shore Oceanarium Melaka350 m
  • Immigration Office680 m
  • Value for money8.4
    Distance to city center1.6 km
    Location rating8.2
    Nearest airportMalacca International Airport (MKZ)
    Distance to airport6.8 km

    Rooms available at The Pines Melaka

    8.9
    Excellent
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 91 m²/980 ft²
    • River view
    • 2 single beds
    Enter dates to see prices
    Poolside Suite with King Bed
    Poolside Suite with King Bed
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Poolside Suite with Twin Bed
    Poolside Suite with Twin Bed
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Executive Premier Twin
    Executive Premier Twin
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Premier King
    Executive Premier King
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Premier Executive King Room with Balcony
    Premier Executive King Room with Balcony
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Executive Twin Room with Balcony
    Premier Executive Twin Room with Balcony
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room King
    Deluxe Room King
    ...
    • Room size: 46 m²/495 ft²
    • Street view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room Twin
    Deluxe Room Twin
    ...
    • Room size: 46 m²/495 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    Have a question for The Pines Melaka?

    What people love about The Pines Melaka

    • 9.6
      Exceptional

      "Very spacious room, clean, comfortable and friendly staff."

      Rosnah

      |

      January 8, 2019

    • 6.4
      Good

      "Staff is very friendly and customer oriented."

      May

      |

      January 1, 2019

    • 5.6
      Review score

      "Rooms, facilities and staff service are good."

      Junaidi

      |

      December 29, 2018

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    More about The Pines Melaka

    More about The Pines Melaka

    10.0
    Exceptional

    "Room spacious and pool was amazing"

    Izatul

    |

    January 11, 2019

    An overview

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    What they offer

    8.4
    Excellent

    "Breakfast is nice."

    woon

    |

    December 14, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Pines Melaka from real guests

    Agoda Reviews (5658)Booking.com Reviews (3963)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.2
    Location8.2
    Room comfort and quality8.9
    Service8.3
    Value for money8.4
    Provided by verified guests of Agoda
    All languages
    All guests (5658)
    All room types

    Show reviews that mention 

    Showing 3165 verified guest comments
    12345
    9.2
    Exceptional
    Jesslyn from Malaysia
    Couple
    Superior Room King
    Stayed 1 night in February 2019

    Everything is good except breakfast ”

    Spacious room, but toilet a bit small Parking no issue Staffs are friendly Great location Breakfast is out of expectation giving this is a 4 stars hotel and have to Q-up even at 10am. Choices are limited. The only thing disappointing.

    Reviewed February 26, 2019
    7.6
    Very good
    muhammad from Malaysia
    Couple
    Superior Room Twin
    Stayed 1 night in December 2018

    In the city of malacca”

    The hotel is in the city but need car to go every where because it’s quite far from attraction.. the room is great and huge but the bfast is terrible u need to wait about 45-1hours to get in.. the place for bfast too small and too many Chinese tourist staying in this hotel..

    Reviewed March 01, 2019
    8.0
    Excellent
    Anniy from Malaysia
    Family with young children
    Superior Room King
    Stayed 1 night in February 2019

    Big room”

    Value for money, Breakfast not bad

    Reviewed March 05, 2019
    8.4
    Excellent
    Mariana from Malaysia
    Family with teens
    Superior Room King
    Stayed 2 nights in February 2019

    Pls do not confuse your customer with upsell services. ”

    We love your hotel. We used to stay here for two times before. Our third time we had problem with your upsell services. We don't want to upgrade the room. We just want to buy breakfast for extra 1 person for 2 days. The lady from reception was responsible for the confusion. Luckil the duty manager sorted this out. Thank you.

    Reviewed February 19, 2019
    9.2
    Exceptional
    Azlinda from Malaysia
    Family with young children
    Superior Room King
    Stayed 1 night in February 2019

    The room was Excellent but..? (my third time staying here)”

    i was offered with executive room and need to pay another rm58 i did but unfortunately de room cant be access due to de card problem. i just going down n your infront table staf gave me another room. UNFORTUNATELY when i access de room it was so messy which its not clean yet. i went down for de 2nd time and asking another staf where she is. n she told me that de 1st staf who entertained me are going upstairs. i just assume she notice that she had given me de wrong room. i am totally right. she ask for de forgiveness but i can still imagine de messy room with dropping tissue on de floor and de used plate as well. Oh my. luckily on the third room i can access with peaceful. any comment dear The Pines.?😊

    Reviewed February 16, 2019
    9.6
    Exceptional
    Pang from Malaysia
    Family with teens
    Superior Room Twin
    Stayed 2 nights in February 2019

    Great Place”

    Great place, great location, clean rooms, CLEAN bathroom (i emphasized on the cleanliness). Staff were friendly, and overall it's worth the booking if your budget suits you :)

    Reviewed March 04, 2019
    7.6
    Very good
    min from Malaysia
    Couple
    Superior Room King
    Stayed 1 night in January 2019

    Satisfactory stay”

    Spacious room. Breakfast with variety choices. Nice swimming pool. Nice stay and would definately recommend to other.

    Reviewed March 05, 2019
    7.6
    Very good
    Nur from Malaysia
    Family with young children
    Premier Executive King Room with Balcony
    Stayed 1 night in February 2019

    No Parking for check in customer”

    Overall, my stay is ok just, during our arrival at the hotel, no space to park for check-in purposes. Then we park at the lobby to check-in, since there is no other cars around. Then, another customer drive Mercedes park behind us. The owner is ok, but the staff so kiasu, ask us to move our car, just for the mercedes. but the fact that, the mercedes does not even bother to ask us to move. they just reverse a little bit and no problem. STAFF should not bias to any of the customer. pathetic attitude.

    Reviewed March 04, 2019
    8.8
    Excellent
    SAIFUL from Malaysia
    Solo traveler
    Superior Room Twin
    Stayed 1 night in January 2019

    Everything is good”

    Spacious room make our stay very confortable, room is clean. Breakfast is ok and variety of food. Hotel facing malacca river and historical kampung morten. Nice view especially at night. Worth it to come again.

    Reviewed February 02, 2019
    10.0
    Exceptional
    shakila from Malaysia
    Family with young children
    Superior Room King
    Stayed 1 night in January 2019

    Nothing to complain”

    PERFECT...request for extra blanket, prayer mat, baby cot all received within 5 minutes. Excellent service!! Spacious room with sofa bed, dining table, sink & kitchen cabinet, room rate 200++ during weekend, can enjoy Malacca river view at back of the hotel

    Reviewed January 29, 2019
    8.8
    Excellent
    Mohd from Malaysia
    Family with young children
    Poolside Suite with King Bed
    Stayed 2 nights in January 2019

    Swimming Pool at your own time. ”

    The stay was awesome. The salt water pool was the highlight of the room. The room was okay but can be improved in terms of cleanliness & can upgrade the looks abit. There is a foul smell in the toilet. So it is quite uneasy.

    Reviewed January 25, 2019
    10.0
    Exceptional
    Nur from Malaysia
    Couple
    Superior Room Twin
    Stayed 1 night in January 2019

    excellent stay,view is so beautiful”

    Excellent stay with my hubby, i get a complimentary cake from the hotel. my hotel view is sooo beautiful.. huge room, staff very good. The hotel did call me after i left my chips and water bottle. a very good hotel to stay. Sure i will come again very2 soon.. love THE PINES HOTEL... GOOD JOB!!!

    Reviewed January 22, 2019

    Dear Nur, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka, we are so glad that you enjoyed your time with us. I very much hope we can welcome you back sometime soon. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    10.0
    Exceptional
    Siti from Malaysia
    Family with young children
    Deluxe Room King
    Stayed 1 night in January 2019

    Spacious Room, ”

    One of the best hotel stay in Malacca. The staff never failed to greet us. The location is strategic. Not at the busy streets of Bandar Hilir. The hotel have it own car park and easy access The room is spacious. The bed is comfy. The facilities are good and well maintained. Probably the best suitable for families with more than 1 kid.

    Reviewed January 22, 2019

    Dear Siti, Greetings From The Pines Melaka. Thank you so much for your fantastic rating! We are committed to delivering the highest levels of service & accommodation and we are very pleased to hear that your experience matched those expectations. Thank you again for taking the time to share your experience with us and we hope to welcome you back to The Pines Melaka real soon. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    8.0
    Excellent
    Noor from Singapore
    Family with teens
    Poolside Suite with King Bed
    Stayed 1 night in January 2019

    Standard has drop”

    My stay at swimming pool suite was ok except for the toilet. There is a foul smell coming out of toilet. Previous stay was 3 years ago at Exclusive floor. It was awesome. However standard has drop. Breakfast not so wow as before. However, room, cleanliness n staff was all ok..

    Reviewed January 17, 2019

    Dear Noor, Greetings From The Pines Melaka. We appreciate your comments and sincerely apologize for your poor experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    9.6
    Exceptional
    Grace from Malaysia
    Business traveler
    Deluxe Room King
    Stayed 2 nights in January 2019

    Spacious Room, Charming Design”

    It is true that this hotel has the largest room in Malacca. Room is very comfy and facilities are good. Staff is very polite. Design is quirky and charming. A thing I want to note is you can tap into the carpark with your room key so it is very convenient rather than having to go to the counter to validate the parking ticket every time. Breakfast is standard for a 4-5 star hotel, still looking for a hotel in Malacca with a breakfast that awes.

    Reviewed January 17, 2019

    Dear Grace, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka, we are so glad that you enjoyed your time with us. I very much hope we can welcome you back sometime soon. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    8.0
    Excellent
    Nadiah from Malaysia
    Family with young children
    Premier Executive King Room with Balcony
    Stayed 1 night in January 2019

    just ok”

    premier executive king room with balcony. ✔spacious bathroom ✔nice view from level 26 ✔big bathtub ✔comfortable bed however ❌room quite small for 400/nite. ❌hot shower not so hot. ❌mini fridge definitely not cool enough even leave it for hours ❌iron not provided. need to call housekeeping & ask for it. each customer given 1 hour only to use the iron & they will pick it up back. hurm...why cant hotel provide 1 iron each room. hotel already take 100 as deposit so they should provide it. overall, i hope i wont coming back. have tried few hotels here in malacca & there are other hotels can provide best service also all facilities with under 200.

    Reviewed January 07, 2019

    Dear Nadiah, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I very much hope we can welcome you back sometime soon. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    9.2
    Exceptional
    Nur from Singapore
    Family with young children
    Executive Premier King
    Stayed 1 night in December 2018

    Great staff. They spoke good English. Were friendly and helpful. ”

    Hotel Staffs were amazing. Service was good. Didn't have a good encounter with 2 of "the oaks" reception staff. Made us stand there for awhile while she was busy doing "something" at the cash register area. And when payment was made, I said thank you. And she replied "OK." far cry from the rest of the wonderful staff.. Concierge staffs and hotel reception was amazing. Location was far from mahkota etc. Hence a little more quiet which I loved.. Grab ride is easy and Affordable and fast from hotel location. Room was clean but the hotel tub was quite dirty. Found a few hairs and dried particles all in the tub. Really like the tub that could be repositioned to however you like.. Really unique. Had stayed at the top floor. Found it abit weird though that other rooms on the same floor were unoccupied and left ajar for the 2 nights that I have stayed there.. Oh and the room had a lovely view of malacca. Will definitely stay here again.

    Reviewed January 01, 2019

    Dear Nur, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. We will definitely make improvements on the highlighted point to ensure you received a 10/10 experience in your future stay with us, which you rightfully deserved. Thank you again for taking the time to rate us and we hope to welcome you back to The Pines Melaka real soon. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    8.0
    Excellent
    Rozlee from Singapore
    Family with young children
    Executive Premier King
    Stayed 1 night in December 2018

    Nice new hotel. Modern, with great view”

    I got the executive premium king. Most of the spaces are taken by the huge bathroom but still reasonable amt of bedroom space. Love the view from the bathtub especially. Breakfast buffet is ok. We had to queue but didn't take long before we got our table. Food was ok.

    Reviewed December 28, 2018

    Dear Rozlee, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. We are committed to delivering the highest levels of service & accommodation and we are very pleased to hear that your experience matched those expectations. We will definitely work harder to ensure a 5 star experience are provided to all our valued guest. Thank you again for taking the time to rate us and we hope to welcome you back to The Pines Melaka real soon. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    8.8
    Excellent
    Yew from Malaysia
    Couple
    Deluxe Room Twin
    Stayed 2 nights in December 2018

    Excellent staff”

    The staff from the front desk to the coffee house were excellent. The front desk checked us in and out with no fuss at all. The morning breakfast had a long queue but the staff handled the situation admirably. All the staff greeted us and were ever willing to help if we needed them. My wife and I were commenting that whoever trained the staff has done an excellent job!

    Reviewed December 27, 2018

    Dear Yew, Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka. We are committed to delivering the highest levels of service & accommodation and we are very pleased to hear that your experience matched those expectations. I very much hope that you will return soon for another memorable experience at The Pines Melaka. Regards, Johnathan Lazaroo Front Office Manager

    Responded January 25, 2019
    The Pines Melaka
    10.0
    Exceptional
    NURUL from Malaysia
    Couple
    Superior Room King
    Stayed 2 nights in March 2019

    BEST! ”

    Pilihan sarapan yang best. Friendly staff. Berbaloi! Best best best!

    Reviewed March 05, 2019
    12345
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