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The Portman Ritz-Carlton, Shanghai
The Portman Ritz-Carlton, Shanghai
The Portman Ritz-Carlton, Shanghai
The Portman Ritz-Carlton, Shanghai
The Portman Ritz-Carlton, Shanghai
The Portman Ritz-Carlton, Shanghai
The Portman Ritz-Carlton, Shanghai

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8.9

Excellent

3,059 reviews

3,059 reviews

Housekeeping4
Shops2
Food & Dining1
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Shanghai Centre Village

30 m

Shanghai Acrobatic Troupe Performance

40 m

Shanghai Exhibition Centre

110 m

Jing'an Stadium

190 m

Henglung Plaza

190 m

Popular landmarks
Former French Concession

2.0 km

Shanghai Museum (Shanghai Bowuguan)

2.2 km

Nanjing Lu (Nanjing Road)

2.8 km

Yu Garden (Yuyuan)

3.4 km

The Bund (Wai Tan)

3.9 km

Closest landmarks
Consulate General of Ireland

190 m

Consulate General of United Kingdom

190 m

Consulate General of Malaysia

190 m

Jingdezhen Porcelain Artware

280 m

Consulate General of Australia

290 m

The Portman Ritz-Carlton, Shanghai

1376 Nanjing W Rd, Jing'an and SHA Railway Station, Shanghai, China, 200040 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Jing'an and SHA Railway Station, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Bund (Wai Tan). Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Located in heart of Shanghai

Check-in [24-hour]

Airport transport

730 meters to public transportation

Inside city center

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Steam room
Workout and Leisure
Exercise area
Swimming pool [indoor]
See all amenities
Important announcement -- "As part of the COVID-19 restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."
Announcements by hotel (3)
As part of the COVID-19 restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Swimming pool [indoor]

Exercise area

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.2
Distance to city center0 km
Location rating9.2
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport11.9 km

Rooms available at The Portman Ritz-Carlton, Shanghai

Excellent
Room comfort & quality

9

Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Business Studio, Club level, Larger Studio, 1 King
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Skyline View, Club level, Guest room, High floor
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Business Studio, Club level, Larger Studio, High floor
...
  • Room size: 48 m²/517 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Skyline View, Club level, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe City View, Club level, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe City View, Club level, Guest room, City view
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Suite, 1 Bedroom Suite, 2 Twin/Single Bed(s)
...
  • Room size: 79 m²/850 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe City View Room, Guest room, 1 King, City view
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Portman Ritz-Carlton, Shanghai?

Check-in is from 02:00 PM, and check-out is until 12:01 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Portman Ritz-Carlton, Shanghai?

For those who wish to drive their own cars, The Portman Ritz-Carlton, Shanghai has a car park that's close to the hotel. Parking is available for a fee of 120 CNY per day. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Portman Ritz-Carlton, Shanghai?

Start your mornings right, with the continental and buffet breakfast options offered at The Portman Ritz-Carlton, Shanghai. There's an additional charge of 274 CNY for adults and 137 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai features 2 on-site restaurants for your dining convenience.

What is the smoking policy at The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Portman Ritz-Carlton, Shanghai?

The closest train, metro, or bus station is Jing'an Temple Metro Station, 690 m away from The Portman Ritz-Carlton, Shanghai.

What restaurants are nearby The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai is located in Jing'an and SHA Railway Station, famous for good restaurants such as Lil Laundry, Crepes & Co. (Shanghai Centre) and Lobby Lounge (Portman Ritz-Carlton Shanghai).

What popular shopping places are close to The Portman Ritz-Carlton, Shanghai?

Shopping options in The Portman Ritz-Carlton, Shanghai’s Jing'an and SHA Railway Station neighborhood include Shanghai Centre Village, Henglung Plaza and Golden Eagle Shopping Mall.

What are popular attractions near The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai is located in Jing'an and SHA Railway Station area, which is famous for attractions such as Jade Buddha Temple, Jing'an Temple and M50 Creative Park.

What popular natural sightseeing spots are close to The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai is located within Jing'an and SHA Railway Station, which makes it conveniently close to natural sights including Bubbling Well Lane and Zhabei Park.

Show more questions
See map

Explore the neighborhood

What people love about The Portman Ritz-Carlton, Shanghai

  • 9.6

    Exceptional

    "Very comfortable and enjoyable stay."

    Trent

    |

    December 21, 2021

  • 10

    Exceptional

    "The Ritz is a reliable hotel for any kind of visit to Shanghai."

    Karen

    |

    August 10, 2021

  • 9.6

    Exceptional
    Staff 

    "Friendly and helpful staff."

    Hooi

    |

    December 2, 2019

Overall rating:

8.9

Excellent
3,059 reviews
Cleanliness
9.0
Facilities
8.4
Location
9.2
Read all reviews >
More about The Portman Ritz-Carlton, Shanghai

More about The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai

For travelers who want to take in the sights and sounds of Shanghai, The Portman Ritz-Carlton, Shanghai is the perfect choice. Its convenient location right in the city center allows you more time to see all that Shanghai has to offer. Enjoy more possibilities on your vacation at The Portman Ritz-Carlton, Shanghai, with its convenient location just 3.9 km from the The Bund (Wai Tan).
Enjoy all that The Portman Ritz-Carlton, Shanghai has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Shanghai is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the The Portman Ritz-Carlton, Shanghai.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at The Portman Ritz-Carlton, Shanghai provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at The Portman Ritz-Carlton, Shanghai are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Portman Ritz-Carlton, Shanghai. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At The Portman Ritz-Carlton, Shanghai you can even have groceries delivered to your room with their convenient service.
Fill your days with the array of activities and facilities offered at The Portman Ritz-Carlton, Shanghai. A relaxing end to every day is possible with a visit to the hot tub, steam room and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

An array of attractions are a must-see while visiting Shanghai. Be sure to visit Oriental Pearl Tower located 4.7 km away, an item on every checklist of those who travel to Shanghai. A great museum trip can be had at Shanghai Museum (Shanghai Bowuguan) located 2.1 km away, with local art that provides a sense of the region.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Food & Dining

5 mentions

Taxi

3 mentions

Housekeeping

2 mentions

Breakfast

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Room windows that open
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Hot tub
  • Sauna
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [nearby]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Taxi service
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

波特曼餐厅Portman's

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
1376 Nanjing W Rd, Jing'an and SHA Railway Station, Shanghai, China, 200040
Exceptional
Location

9.2

Airports

  • Shanghai Hongqiao International Airport (SHA)
    11.9 km 30 min drive
  • Shanghai Pudong International Airport (PVG)
    35.1 km 51 min drive

Public transportation

  • Jing'an Temple Metro Station
    690 m 9 min walk
  • West Nanjing Road Metro Station
    890 m 12 min walk

Hospital or clinic

  • Up Clinic
    640 m

Shopping

  • South Bund Soft Spinning Material Market
    4.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Former French Concession
    2.0 km
  • Shanghai Museum (Shanghai Bowuguan)
    2.2 km
  • Nanjing Lu (Nanjing Road)
    2.8 km
  • Yu Garden (Yuyuan)
    3.4 km
  • The Bund (Wai Tan)
    3.9 km
  • Oriental Pearl Tower
    4.7 km
  • Shanghai Tower
    5.1 km
  • Shanghai World Financial Center
    5.3 km
  • Shanghai Disneyland
    22.0 km
  • Zhujiajiao Ancient Town
    39.9 km

Nearby landmarks

  • Shanghai Centre Village
    30 m
  • Shanghai Acrobatic Troupe Performance
    40 m
  • Shanghai Exhibition Centre
    110 m
  • Jing'an Stadium
    190 m
  • Consulate General of Ireland
    190 m
  • Consulate General of United Kingdom
    190 m
  • Consulate General of Malaysia
    190 m
  • Henglung Plaza
    190 m
  • Plaza 66
    210 m
  • Moller House
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • As part of the COVID-19 restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until12:01
  • Reception open until00:00

Getting around

  • Airport transfer fee1500 CNY
  • Distance from city center0 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)274 CNY
  • Daily Internet/Wi-Fi fee0 CNY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors45
  • Number of restaurants2
  • Number of rooms 593
  • Room voltage220
  • Year property opened1990
  • Most recent renovation2008

Parking

  • Daily parking fee120 CNY
Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Please note that The Club Lounge, Health Club, Swimming Pool, SPA and Portman's Dinner are closed until further notice.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

A negative COVID-19 test no more than 3 days old must be presented upon check-in; otherwise check-in may be refused.

Reviews of The Portman Ritz-Carlton, Shanghai from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.4
Location9.2
Room comfort and quality9.0
Service8.9
Value for money8.2
High score for Shanghai
Rating
9+ Exceptional (50)
8-9 Excellent (35)
7-8 Very Good (19)
6-7 Good (7)
<6 Below Expectation (7)
Time of the year
Mar - May (23)
Jun - Aug (33)
Sep - Nov (40)
Dec - Feb (22)
All guests (292)
All room types
All languages

Show reviews that mention 

Showing 118 verified guest comments
12345
9.7
Exceptional
Lauren from United States
Couple
Stayed 3 nights in July 2009

Portman Ritz Carlton”

Clean, big rooms, great service, best location, separate bath and showers, pleasant staff, great breakfast buffet
turn down service did not come one night

The Portman Ritz Carlton is a great hotel overall. The staff greeted me by name upon arrival and check-in was painless. The room was large and very clean. The bathroom had surround sound connected to the beautiful flat screen t.v. The bed was the most comfortable bed i have ever slept in. The location cannot get better, located int he center of Shanghai's nicest shopping street. There are plenty of restaurants nearby, too, which was convenient. The hotel staff was very eager to help with any questions and ever had a nice taxi handout of shanghai hot-spots. I was very pleased with my experience at this hotel and would return as well as recommend it to friends.

Reviewed August 01, 2009

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9.7
Exceptional
Howard from New Zealand
Business traveler
Stayed 3 nights in March 2010

shanghai 2010”

location was perfect for business and nightlife/shopping. Hotel service and quality was spuperb from the point of entry
breakfast buffet was good but I've experienced better. We were hassled in the evenings in the foyer by an aggressive couple of ladies of the night offering massages...not good for this quality of hotel

The Portman Ritz Carlton Hotel was perfectly located in the heart of the CBD next to Plaza 66, where our network partners are located. It is also near major shopping, nightlife and sightseeing attractions. From the point of entry the hotel projects quality and service. The large ground floor foyer contained a cafe/bar with live piano setting the tone for a feeling of relaxed opulence. My room was very well appointed with quality specifications throughout, and immaculately presented. The first floor bar had a superb jazz band playing in the evenings. Staff responded very well to any queries and requests. i would happily return.

Reviewed April 06, 2010

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9.7
Exceptional
Daniel from Mexico
Solo traveler
Stayed 2 nights in September 2009

experience at portmans”

had an outstanding time hotel is clean and modern excellent restaurants downstairs excellent service outstanding location, close to stores, bars, etc
check-out was slow as reception was crowded

had a grat time at portmans ritz carlton. stayed for 2 nights and wished i had more time. enjoyed starbucks and california pizza kitchen at lobby level. great stores and bars nearby. outstanding location. was granted late check out with no problem. service was great. asked whether i wanted a smoking / non-smoking table for breakfast; asked for non-smoking and 2 minutes later was told no more non-smoking tables were available (funny that she asked!)

Reviewed September 21, 2009

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9.0
Exceptional
Henry from Australia
Business traveler
Stayed 2 nights in November 2009

Carton - Ritz Shanghai”

Excellent room and all services
Very steep prices at Business Center

It was my 10th visit to Portman Carlton - Ritz in Shanghai. I am very impressed with quality of service that the Management and Staff of this hotel was able to provide during my visits. When I travel to Shanghai next, I'll stay at.....Carlton - Ritz

Reviewed November 20, 2009

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9.7
Exceptional
Kathy from United States
Group
Stayed 3 nights in November 2009

Fantastic”

The Ritz-Carlton was beautiful, the rooms were lovely, and the staff extremely helpful. It's also within walking distance of a lovely Lama Temple.
The restaurants are located outside the hotel lobby. Weird, but not inaccessible.

I was very satisfied with my stay at the Portman Ritz Carlton. Everything was beautiful, and the staff was extremely helpful. The rooms were lovely and wonderfully appointed--there was even a complete stationery set, including stapler and paper clips in the desk.

Reviewed November 19, 2009

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9.0
Exceptional
Ashok from Canada
Solo traveler
Stayed 4 nights in October 2009

Long Weekend at the Portman”

Location, jazz with Coco, rooms in very good shape (not tired like some 5-stars can tend to be). Got an excellent rate for a quality 5-star (for this particular stay anyway)
Dodgy bars/clubs on the north side of the block (behind the hotel), but they are out-of-sight from the Nanjing Xi Lu side.

A short stay. Bund was under reno. I am a Mandarin-speaker (rel high proficiency in spoken) so comfortable exploring solo and visiting places where it's easier to communicate in Mandarin (or Shanghainese). Nanjing Xi Lu is a great central location, and with proximity to the subway, good flexibility to get around. I didn't have that many meals at the hotel, but what I had was ok. Highlight of the stay was the jazz - as luck would have it Coco Rouzier was doing a stint at the Ritz Bar, which is on the level above the lobby. She had premiered the previous Wednesday, and I was there Friday (happy to miss the premiere crowds). I went by 3 nights in a row. Excellent quartet - Coco on vocals + drums, double bass and piano. The star was the (mainland Chinese, don't know if he was a hometown Shanghai boy) piano player - serious chops.

Reviewed February 04, 2010

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9.7
Exceptional
Elliott from United States
Business traveler
Stayed 3 nights in September 2009

September 2009 stay”

Great looking rooms Amazing breakfast buffet Helpful staff Centrally located
The hotel charges 120RMB/day for internet.

This is my favorite place to stay in Shanghai. The staff is extremely helpful, and the hotel has one of the best breakfast buffets in town. All taxi drivers know the Portman, and thanks to its central location it's easy to get anywhere in town relatively quickly. I plan to be back again soon.

Reviewed September 08, 2009

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9.0
Exceptional
Mohd. from Malaysia
Couple
Stayed 4 nights in July 2008

Good business hotel”

Good, clean and quiet facilities.

My wife and I enjoyed the hotel. While I was out working, she kept busy browsing and spending money at the many and varied shops and restaurants. We do not go often to Shanghai but the next time we do so, we'll definitely stay at Portmans.

Reviewed August 03, 2008

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8.7
Excellent
Stephen from United Kingdom
Family with young children
Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
Stayed 8 nights in May 2015

Not quite perfect Portman”

Friendly staff, great breakfast / brunch, location

I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.

Reviewed May 22, 2015

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9.3
Exceptional
William from United States
Solo traveler
Stayed 2 nights in December 2012

Good location.”

Good location, good staff service

Not up to Ritz Carlton standards in my opinion. Some rough edges.....smelly toilet, mold in shower. Staff service great. Good prices at times on Agoda. Expensive but good eating facilities outside of hotel.

Reviewed December 14, 2012

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10.0
Exceptional
Kant from United States
Business traveler
Stayed 3 nights in March 2010

My stay @ the Ritz Calton”

This is the third time I stayed there, and I found it got better each time. During the interval between the last stay to this one, I had lodged in many others but none could fill it's shoes. The service from the checking in to leaving the Hotel was another great relaxing experience to the mother land! We didn't have to worry about a thing at all - like Home away from Home! Besides, the locations for the sight seeing, outstanding food, shopping R right @ reach; I would have no doubt to recommand the Portman Ritz Carlton chain to my friends and neighbors when they need some info. from me!!
There were too much confusions in the TAXI Lines, no matter what time it was during the day; the Head Man for the service was directing, picking his own taxi drivers to come to lines - Creating heavy traffics, jammed Packing the areas, delaying the rides for No Reason! I saw many people staying @ the Hotel ended up walking away w/ frustation!!

I do not need any points from your company for I was totally fed up with the late Voucher coming from your firm! At the last evening before my departure, I had to call the Hotel to confirm, and waited @ the computer for your reply in hours thru the night because of the time zone; after thinking that I had to turn to another firm for the last minute HELP, or I needed to cancel the business appointments in Shanghai, Hong Kong and Thailand -Finally I received the info. that I was entitled from three months ago! The unnecessary anxiety that was created @ the last night before the travelling was absolutely uncalled for and I would doubt it very much that I would recommand your company/Service to my colleauges @ Ford Motor Company, 400 parents friends in my Chinese School and/or friends and neighbors that travel aboard once or twice annually! Dealing with your company was an experience that I would like to erase ASA I turned off this screen!

Reviewed April 01, 2010

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10.0
Exceptional
Li from Singapore
Business traveler
Stayed 2 nights in August 2012

Love this place!”

Just about everything

Great location to get to the office. Service was impeccable with a good standard of English. Room was beautiful, and the food was good too. It is everything you expect from a Ritz Carlton.

Reviewed September 05, 2012

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8.3
Excellent
Rose from Philippines
Couple
Stayed 3 nights in October 2011

Good location, superb service!”

location , everybody speaks English well

Ive travelled the world and has stayed at different types of hotels but the Portman has by far the most friendly, attentive and helpful staff ever. My husband and I took the red eye flight from Singapore to Shanghai so we were there by 7am. Not only did they allow us early check in (free of charge), we were also upgraded!!! It was fanstastic!

Reviewed November 03, 2011

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9.3
Exceptional
Shiaw from United States
Business traveler
Stayed 1 night in December 2009

Ritz carlton portman shanghai”

location, friendly staffs, nice rooms, clean, good breakfast
no direct shuttle bus to airport, the bathroom tolilet is not working (we had to change room)

overall. i highly recommend this hotel, nice location, very friendly staffs, there are few malls around the hotel (walking distance). it is very easy to get to the main attraction by taxi, if you want to take subway, there is one station around the hotel. there is one supermarket right outside of the hotel, which is good. the breakfast is good, this is a very nice hotel, if you are going to shanghai next time, you should def go check it out.beucase the hotel is located in puxi, which is on the other side of the town, so it will take about 1 hour from pudong airport to the hotel (by taxi).

Reviewed December 09, 2009

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9.2
Exceptional
Chunxiao from China
Family with young children
Deluxe Room, Guest room, 1 King
Stayed 1 night in November 2019

Very good location, couple mins walk to Jing’an temple. Facility maintains well. ”

Very helpful staff at Riz Carlton. If you don’t dine in the hotel. Good variety food just outside of the hotel. Bakey cafe, Chinese food, shanghai local cuisine. Great location

Reviewed November 04, 2019

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10.0
Exceptional
Sharon from Australia
Group
Deluxe City View Room, Guest room, 1 King, City view
Stayed 4 nights in August 2018

Above and beyond”

The Portman went above and beyond to make our birthday celebrations special Pool food service was terrible - but other than that we could not fault the cleanliness and service - beautiful hotel - highly recommend

Reviewed August 26, 2018

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8.3
Excellent
Henry from Australia
Business traveler
Stayed 2 nights in January 2010

CR March 2001”

Great location
ver high cost of serices provided by Businees Centre

Still, best hotel in Shanghai. Good serive, plenty of attention given to guests at arrival. Taxi stand (suppervised by Carlton Ritz)"hidden" to novus.

Reviewed April 04, 2010

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8.7
Excellent
Vito from Canada
Business traveler
Stayed 2 nights in March 2010

good hotel”

Location, Breakfast
Pay for internet, smallish room

2 nights stay at the the portman, top notch hotel very good location and amenities, food was good, got lucky to find a very good price on agoda..will definately be back.

Reviewed April 05, 2010

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10.0
Exceptional
Geoffrey from Singapore
Solo traveler
Stayed 1 night in March 2010

Highly pleased”

Location, service, room facilities, decor and size, choice of food outlets and good breakfast.
Lobby area is small with insufficient seats.

I enjoyed my stay, although it was brief, because it was a quiet retreat from the bustle of the city's main shopping street and its numerous shopping malls and eating places.I felt well-looked after and welcomed, especially by the doormen and lift guards who greeted me each time I went in or out of the hotel.The choice of restaurants and cafes is probably the best available in one place in Shanghai or Beijing.

Reviewed March 27, 2010

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6.0
EDWARD from United States
Couple
Stayed 2 nights in December 2009

My Experience at the Portman Ritz Carlton”

nice amenities in room
no free wireless, complimentary breakfast restaurant location is not obvious, bathroom sinks slow to drain, service personnel not very visible

The hotel room is very nice, with all the amenities you would expect from a Ritz Carlton hotel. However, when you're in the actual hotel, you don't really see too many staff members around, which I would think would be necessary for a hotel of the Portman's caliber. We had complimentary breakfast included, but it was not obvious where the restaurant was, because, once again, you could not ask a staff member, since they were not visible. Inside the hotel room, the bathroom sinks were extremely slow to drain, which was rather annoying, again for a hotel of the Ritz Carlton caliber. Also, considering the price we are paying per night for a room, I expected free wireless to be obligatory, rather than having to either connect a pc via a wired ethernet connection or to physically go to the fourth floor Business Center to purchase a password for the wireless internet for the day.

Reviewed January 06, 2010

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