"The week that i was there, there were some major exhibition going on and the hotel was fully booked."
Sarah - May 30, 2017
Location rating score
730 meters to public transportation
Located in heart of Shanghai
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||0 km|
|Nearest airport||Shanghai Hongqiao International Airport (SHA)|
|Distance to airport||11.9 km|
Check-in is from 12:00 AM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, The Portman Ritz-Carlton, Shanghai has a car park that's close to the hotel. Parking is available for a fee of 120 CNY per day. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.
The Portman Ritz-Carlton, Shanghai does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Clean, comfortable, staff friendly"
December 1, 2018
"Friendly and helpful staff."
December 2, 2019
"Great hotel for business"
May 24, 2017
The Portman Ritz-Carlton, Shanghai, Shanghai is located along the bustling West Nanjing Road, thus provides easy access to numerous shopping and entertainment options, as well as cultural attractions. Located only 650 meters from Jing'an Temple subway station and a 13-minute walk from the lively Wujiang Road food street the property offers luxurious accommodation complemented by fine service. In addition, the architectural icons on the Bund is a 15-minute drive away.
The Portman Ritz-Carlton Health Club has both indoor and outdoor swimming pools, a gym. Guests can also pamper themselves with a soothing massage treatment at the spa, or enjoy steam baths. The property’s Portman’s Restaurant features dishes with a creative twist, a concept that reflects comfort food through a combination of cuisine, décor and service within its Scandinavian-inspired interiors. For the thirsty traveler seeking restaurants in shanghai with a classic cocktail bar, the Ritz bar & lounge transitions from elegant lounge by day to the nexus of Shanghai’s bar scene at night.
The upscale rooms at The Portman Ritz-Carlton, Shanghai feature panoramic views of Shanghai skyline and modern Chinese décor. All rooms are equipped with a 37-inch flat-screen TV and a minibar. Experience high quality room facilities during your stay here. Whatever your reason for visiting Shanghai, The Portman Ritz-Carlton, Shanghai is the perfect venue for an exhilarating and exciting break away.
"Very helpful staff at Riz Carlton."
November 4, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
The Portman Ritz-Carlton, Shanghai
Jing'an and SHA Railway Station
People Square and South Bund Huangpu
Jing'an and SHA Railway Station
Lujiazui and New Int'l Expo Center Pudong
Show reviews that mention
Portman Ritz Carlton”
The Portman Ritz Carlton is a great hotel overall. The staff greeted me by name upon arrival and check-in was painless. The room was large and very clean. The bathroom had surround sound connected to the beautiful flat screen t.v. The bed was the most comfortable bed i have ever slept in. The location cannot get better, located int he center of Shanghai's nicest shopping street. There are plenty of restaurants nearby, too, which was convenient. The hotel staff was very eager to help with any questions and ever had a nice taxi handout of shanghai hot-spots. I was very pleased with my experience at this hotel and would return as well as recommend it to friends.
The Portman Ritz Carlton Hotel was perfectly located in the heart of the CBD next to Plaza 66, where our network partners are located. It is also near major shopping, nightlife and sightseeing attractions. From the point of entry the hotel projects quality and service. The large ground floor foyer contained a cafe/bar with live piano setting the tone for a feeling of relaxed opulence. My room was very well appointed with quality specifications throughout, and immaculately presented. The first floor bar had a superb jazz band playing in the evenings. Staff responded very well to any queries and requests. i would happily return.
experience at portmans”
had a grat time at portmans ritz carlton. stayed for 2 nights and wished i had more time. enjoyed starbucks and california pizza kitchen at lobby level. great stores and bars nearby. outstanding location. was granted late check out with no problem. service was great. asked whether i wanted a smoking / non-smoking table for breakfast; asked for non-smoking and 2 minutes later was told no more non-smoking tables were available (funny that she asked!)
Carton - Ritz Shanghai”
It was my 10th visit to Portman Carlton - Ritz in Shanghai. I am very impressed with quality of service that the Management and Staff of this hotel was able to provide during my visits. When I travel to Shanghai next, I'll stay at.....Carlton - Ritz
I was very satisfied with my stay at the Portman Ritz Carlton. Everything was beautiful, and the staff was extremely helpful. The rooms were lovely and wonderfully appointed--there was even a complete stationery set, including stapler and paper clips in the desk.
Long Weekend at the Portman”
A short stay. Bund was under reno. I am a Mandarin-speaker (rel high proficiency in spoken) so comfortable exploring solo and visiting places where it's easier to communicate in Mandarin (or Shanghainese). Nanjing Xi Lu is a great central location, and with proximity to the subway, good flexibility to get around. I didn't have that many meals at the hotel, but what I had was ok. Highlight of the stay was the jazz - as luck would have it Coco Rouzier was doing a stint at the Ritz Bar, which is on the level above the lobby. She had premiered the previous Wednesday, and I was there Friday (happy to miss the premiere crowds). I went by 3 nights in a row. Excellent quartet - Coco on vocals + drums, double bass and piano. The star was the (mainland Chinese, don't know if he was a hometown Shanghai boy) piano player - serious chops.
September 2009 stay”
This is my favorite place to stay in Shanghai. The staff is extremely helpful, and the hotel has one of the best breakfast buffets in town. All taxi drivers know the Portman, and thanks to its central location it's easy to get anywhere in town relatively quickly. I plan to be back again soon.
Good business hotel”
My wife and I enjoyed the hotel. While I was out working, she kept busy browsing and spending money at the many and varied shops and restaurants. We do not go often to Shanghai but the next time we do so, we'll definitely stay at Portmans.
Not quite perfect Portman”
I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.
Not up to Ritz Carlton standards in my opinion. Some rough edges.....smelly toilet, mold in shower. Staff service great. Good prices at times on Agoda. Expensive but good eating facilities outside of hotel.
My stay @ the Ritz Calton”
I do not need any points from your company for I was totally fed up with the late Voucher coming from your firm! At the last evening before my departure, I had to call the Hotel to confirm, and waited @ the computer for your reply in hours thru the night because of the time zone; after thinking that I had to turn to another firm for the last minute HELP, or I needed to cancel the business appointments in Shanghai, Hong Kong and Thailand -Finally I received the info. that I was entitled from three months ago! The unnecessary anxiety that was created @ the last night before the travelling was absolutely uncalled for and I would doubt it very much that I would recommand your company/Service to my colleauges @ Ford Motor Company, 400 parents friends in my Chinese School and/or friends and neighbors that travel aboard once or twice annually! Dealing with your company was an experience that I would like to erase ASA I turned off this screen!
Love this place!”
Great location to get to the office. Service was impeccable with a good standard of English. Room was beautiful, and the food was good too. It is everything you expect from a Ritz Carlton.
Good location, superb service!”
Ive travelled the world and has stayed at different types of hotels but the Portman has by far the most friendly, attentive and helpful staff ever. My husband and I took the red eye flight from Singapore to Shanghai so we were there by 7am. Not only did they allow us early check in (free of charge), we were also upgraded!!! It was fanstastic!
Ritz carlton portman shanghai”
overall. i highly recommend this hotel, nice location, very friendly staffs, there are few malls around the hotel (walking distance). it is very easy to get to the main attraction by taxi, if you want to take subway, there is one station around the hotel. there is one supermarket right outside of the hotel, which is good. the breakfast is good, this is a very nice hotel, if you are going to shanghai next time, you should def go check it out.beucase the hotel is located in puxi, which is on the other side of the town, so it will take about 1 hour from pudong airport to the hotel (by taxi).
Very good location, couple mins walk to Jing’an temple. Facility maintains well. ”
Very helpful staff at Riz Carlton. If you don’t dine in the hotel. Good variety food just outside of the hotel. Bakey cafe, Chinese food, shanghai local cuisine. Great location
Above and beyond”
The Portman went above and beyond to make our birthday celebrations special Pool food service was terrible - but other than that we could not fault the cleanliness and service - beautiful hotel - highly recommend
CR March 2001”
Still, best hotel in Shanghai. Good serive, plenty of attention given to guests at arrival. Taxi stand (suppervised by Carlton Ritz)"hidden" to novus.
2 nights stay at the the portman, top notch hotel very good location and amenities, food was good, got lucky to find a very good price on agoda..will definately be back.
I enjoyed my stay, although it was brief, because it was a quiet retreat from the bustle of the city's main shopping street and its numerous shopping malls and eating places.I felt well-looked after and welcomed, especially by the doormen and lift guards who greeted me each time I went in or out of the hotel.The choice of restaurants and cafes is probably the best available in one place in Shanghai or Beijing.
My Experience at the Portman Ritz Carlton”
The hotel room is very nice, with all the amenities you would expect from a Ritz Carlton hotel. However, when you're in the actual hotel, you don't really see too many staff members around, which I would think would be necessary for a hotel of the Portman's caliber. We had complimentary breakfast included, but it was not obvious where the restaurant was, because, once again, you could not ask a staff member, since they were not visible. Inside the hotel room, the bathroom sinks were extremely slow to drain, which was rather annoying, again for a hotel of the Ritz Carlton caliber. Also, considering the price we are paying per night for a room, I expected free wireless to be obligatory, rather than having to either connect a pc via a wired ethernet connection or to physically go to the fourth floor Business Center to purchase a password for the wireless internet for the day.