The Portman Ritz-Carlton, Shanghai

1376 Nanjing W Rd, Jing'an and SHA Railway Station, Shanghai, China, 200040 - See map
Free Wi-Fi
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The Portman Ritz-Carlton, Shanghai

"The week that i was there, there were some major exhibition going on and the hotel was fully booked."

Sarah - May 30, 2017

Club Deluxe City View, Club level, Guest room, 1 King - Bed The Portman Ritz-Carlton, Shanghai
Lobby The Portman Ritz-Carlton, Shanghai
Lobby The Portman Ritz-Carlton, Shanghai
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Popular landmarks
Shanghai Centre Village 30 m
Shanghai Acrobatic Troupe Performance 40 m
Jing'an Stadium 190 m
Consulate General of Ireland 190 m
Consulate General of United Kingdom 190 m
Consulate General of Malaysia 190 m
Henglung Plaza 190 m
Plaza 66 210 m
Moller House 230 m
Chinese Cooking Workshop 260 m
Nearby landmarks
Former French Concession 1.98 km
Shanghai Museum (Shanghai Bowuguan) 2.19 km
Nanjing Lu (Nanjing Road) 2.77 km
Yu Garden (Yuyuan) 3.37 km
The Bund (Wai Tan) 3.92 km
Oriental Pearl Tower 4.72 km
Shanghai Tower 5.1 km
Shanghai World Financial Center 5.29 km
Shanghai Disneyland 22.04 km
Zhujiajiao Ancient Town 39.94 km
9.2

Exceptional

Location rating score

Inside city center
Popular neighborhood
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Steamroom
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
  • 730 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Shanghai

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Shanghai are being booked every minute!
Value for money8.2
Distance to city center0 km
Location rating9.2
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport11.9 km

Rooms available at The Portman Ritz-Carlton, Shanghai

Excellent
Room comfort & quality
9.0
Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Club Skyline View, Club level, Guest room, 1 King
Club Skyline View, Club level, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Club Deluxe City View, Club level, Guest room, 1 King
Club Deluxe City View, Club level, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Club Business Studio, Club level, Larger Studio, 1 King
Club Business Studio, Club level, Larger Studio, 1 King
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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Club Deluxe City View, Club level, Guest room, City view
Club Deluxe City View, Club level, Guest room, City view
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
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Deluxe Room, Guest room, 1 King
Deluxe Room, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Deluxe Skyline View Room, Guest room, 2 Twin/Single Bed(s)
Deluxe Skyline View Room, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
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Club Business Studio, Club level, Larger Studio, High floor
Club Business Studio, Club level, Larger Studio, High floor
...
  • Room size: 48 m²/517 ft²
  • City view
  • 2 single beds
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Deluxe City View Room, Guest room, 2 Twin/Single Bed(s)
Deluxe City View Room, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at The Portman Ritz-Carlton, Shanghai?

Check-in is from 12:00 AM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Portman Ritz-Carlton, Shanghai?

For those who wish to drive their own cars, The Portman Ritz-Carlton, Shanghai has a car park that's close to the hotel. Parking is available for a fee of 120 CNY per day. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about The Portman Ritz-Carlton, Shanghai

  • 8.0
    Very good
    Staff 

    "Clean, comfortable, staff friendly"

    Wong

    |

    December 1, 2018

  • 9.6
    Exceptional
    Staff 

    "Friendly and helpful staff."

    Hooi

    |

    December 2, 2019

  • 10.0
    Exceptional

    "Great hotel for business"

    Rajiv

    |

    May 24, 2017

Property ranking|Compared to 2,673 Shanghai properties
See all rankings
Room comfort score
9.0/10
Location score
9.2/10
Service score
8.8/10
Review score - United States
9.0/10
Better than
99
%
of Shanghai properties
Better than
98
%
of Shanghai properties
Better than
98
%
of Shanghai properties
Better than
98
%
of Shanghai properties
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Overall rating:
8.7
Excellent
764 reviews
Cleanliness
9.0
Facilities
8.4
Location
9.2
Read all reviews >
What travelers say they love:
Good variety food just outside of the hotel.
Chunxiao from China
Family with young children
More about The Portman Ritz-Carlton, Shanghai

More about The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai, Shanghai is located along the bustling West Nanjing Road, thus provides easy access to numerous shopping and entertainment options, as well as cultural attractions. Located only 650 meters from Jing'an Temple subway station and a 13-minute walk from the lively Wujiang Road food street the property offers luxurious accommodation complemented by fine service. In addition, the architectural icons on the Bund is a 15-minute drive away.

The Portman Ritz-Carlton Health Club has both indoor and outdoor swimming pools, a gym. Guests can also pamper themselves with a soothing massage treatment at the spa, or enjoy steam baths. The property’s Portman’s Restaurant features dishes with a creative twist, a concept that reflects comfort food through a combination of cuisine, décor and service within its Scandinavian-inspired interiors. For the thirsty traveler seeking restaurants in shanghai with a classic cocktail bar, the Ritz bar & lounge transitions from elegant lounge by day to the nexus of Shanghai’s bar scene at night.

The upscale rooms at The Portman Ritz-Carlton, Shanghai feature panoramic views of Shanghai skyline and modern Chinese décor. All rooms are equipped with a 37-inch flat-screen TV and a minibar. Experience high quality room facilities during your stay here. Whatever your reason for visiting Shanghai, The Portman Ritz-Carlton, Shanghai is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Food & Dining
5 mentions
Taxi
3 mentions
Housekeeping
2 mentions
Breakfast
1 mention

What they offer

9.2
Exceptional
Staff 

"Very helpful staff at Riz Carlton."

Chunxiao

|

November 4, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Restaurants on site

波特曼餐厅Portman's
Cuisine:International
Menu:Buffet, A-la-carte

Nearby restaurants

Chinese cuisine
Chinese cuisine
Jin Cang WenHua JinHua Gong
100 m Chinese
MaLa FengBao (NanJing West Road)
210 m Chinese
AiSha Jin Xu QuanTao Fang Hotel YanHuiTing
280 m Chinese
American cuisine
American cuisine
Element Fresh Restaurant
50 m American, Asian, Chinese
Beef & Liberty ( Shanghai Centre ) Burgers
100 m American
The 1515 West, Chophouse & Bar
460 m American, Bar, European
Asian cuisine
Asian cuisine
Huang Ji Guilin Rice Noodles (XiKang Road)
220 m Asian
Huang Ji Guilin Rice Noodles (WeiHai Road)
360 m Asian
Cafe Liang
460 m Asian, Cafe, Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Portman Ritz-Carlton, Shanghai from real guests

Overall rating
8.7
Excellent
From 764 reviews
9.3Location
8.9Cleanliness
8.9Service
Agoda Reviews (288)Booking.com Reviews (476)
Rating via Agoda8.7
/
10
Cleanliness9.0
Facilities8.4
Location9.2
Room comfort and quality9.0
Service8.9
Value for money8.2
High score for Shanghai
Rating
9+ Exceptional (48)
8-9 Excellent (35)
7-8 Very Good (19)
6-7 Good (7)
<6 Below Expectation (7)
Time of the year
Mar - May (23)
Jun - Aug (32)
Sep - Nov (40)
Dec - Feb (21)
Don't miss out!Properties in Shanghai are being booked every minute!
All guests (288)
All room types
All languages

Show reviews that mention 

Showing 116 verified guest comments
12345
9.7
Exceptional
Lauren from United States
Couple
Stayed 3 nights in July 2009

Portman Ritz Carlton”

Clean, big rooms, great service, best location, separate bath and showers, pleasant staff, great breakfast buffet
turn down service did not come one night

The Portman Ritz Carlton is a great hotel overall. The staff greeted me by name upon arrival and check-in was painless. The room was large and very clean. The bathroom had surround sound connected to the beautiful flat screen t.v. The bed was the most comfortable bed i have ever slept in. The location cannot get better, located int he center of Shanghai's nicest shopping street. There are plenty of restaurants nearby, too, which was convenient. The hotel staff was very eager to help with any questions and ever had a nice taxi handout of shanghai hot-spots. I was very pleased with my experience at this hotel and would return as well as recommend it to friends.

Reviewed August 01, 2009
9.7
Exceptional
Howard from New Zealand
Business traveler
Stayed 3 nights in March 2010

shanghai 2010”

location was perfect for business and nightlife/shopping. Hotel service and quality was spuperb from the point of entry
breakfast buffet was good but I've experienced better. We were hassled in the evenings in the foyer by an aggressive couple of ladies of the night offering massages...not good for this quality of hotel

The Portman Ritz Carlton Hotel was perfectly located in the heart of the CBD next to Plaza 66, where our network partners are located. It is also near major shopping, nightlife and sightseeing attractions. From the point of entry the hotel projects quality and service. The large ground floor foyer contained a cafe/bar with live piano setting the tone for a feeling of relaxed opulence. My room was very well appointed with quality specifications throughout, and immaculately presented. The first floor bar had a superb jazz band playing in the evenings. Staff responded very well to any queries and requests. i would happily return.

Reviewed April 06, 2010
9.7
Exceptional
Daniel from Mexico
Solo traveler
Stayed 2 nights in September 2009

experience at portmans”

had an outstanding time hotel is clean and modern excellent restaurants downstairs excellent service outstanding location, close to stores, bars, etc
check-out was slow as reception was crowded

had a grat time at portmans ritz carlton. stayed for 2 nights and wished i had more time. enjoyed starbucks and california pizza kitchen at lobby level. great stores and bars nearby. outstanding location. was granted late check out with no problem. service was great. asked whether i wanted a smoking / non-smoking table for breakfast; asked for non-smoking and 2 minutes later was told no more non-smoking tables were available (funny that she asked!)

Reviewed September 21, 2009
9.0
Exceptional
Henry from Australia
Business traveler
Stayed 2 nights in November 2009

Carton - Ritz Shanghai”

Excellent room and all services
Very steep prices at Business Center

It was my 10th visit to Portman Carlton - Ritz in Shanghai. I am very impressed with quality of service that the Management and Staff of this hotel was able to provide during my visits. When I travel to Shanghai next, I'll stay at.....Carlton - Ritz

Reviewed November 20, 2009
9.7
Exceptional
Kathy from United States
Group
Stayed 3 nights in November 2009

Fantastic”

The Ritz-Carlton was beautiful, the rooms were lovely, and the staff extremely helpful. It's also within walking distance of a lovely Lama Temple.
The restaurants are located outside the hotel lobby. Weird, but not inaccessible.

I was very satisfied with my stay at the Portman Ritz Carlton. Everything was beautiful, and the staff was extremely helpful. The rooms were lovely and wonderfully appointed--there was even a complete stationery set, including stapler and paper clips in the desk.

Reviewed November 19, 2009
9.0
Exceptional
Ashok from Canada
Solo traveler
Stayed 4 nights in October 2009

Long Weekend at the Portman”

Location, jazz with Coco, rooms in very good shape (not tired like some 5-stars can tend to be). Got an excellent rate for a quality 5-star (for this particular stay anyway)
Dodgy bars/clubs on the north side of the block (behind the hotel), but they are out-of-sight from the Nanjing Xi Lu side.

A short stay. Bund was under reno. I am a Mandarin-speaker (rel high proficiency in spoken) so comfortable exploring solo and visiting places where it's easier to communicate in Mandarin (or Shanghainese). Nanjing Xi Lu is a great central location, and with proximity to the subway, good flexibility to get around. I didn't have that many meals at the hotel, but what I had was ok. Highlight of the stay was the jazz - as luck would have it Coco Rouzier was doing a stint at the Ritz Bar, which is on the level above the lobby. She had premiered the previous Wednesday, and I was there Friday (happy to miss the premiere crowds). I went by 3 nights in a row. Excellent quartet - Coco on vocals + drums, double bass and piano. The star was the (mainland Chinese, don't know if he was a hometown Shanghai boy) piano player - serious chops.

Reviewed February 04, 2010
9.7
Exceptional
Elliott from United States
Business traveler
Stayed 3 nights in September 2009

September 2009 stay”

Great looking rooms Amazing breakfast buffet Helpful staff Centrally located
The hotel charges 120RMB/day for internet.

This is my favorite place to stay in Shanghai. The staff is extremely helpful, and the hotel has one of the best breakfast buffets in town. All taxi drivers know the Portman, and thanks to its central location it's easy to get anywhere in town relatively quickly. I plan to be back again soon.

Reviewed September 08, 2009
9.0
Exceptional
Mohd. from Malaysia
Couple
Stayed 4 nights in July 2008

Good business hotel”

Good, clean and quiet facilities.

My wife and I enjoyed the hotel. While I was out working, she kept busy browsing and spending money at the many and varied shops and restaurants. We do not go often to Shanghai but the next time we do so, we'll definitely stay at Portmans.

Reviewed August 03, 2008
8.7
Excellent
Stephen from United Kingdom
Family with young children
Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
Stayed 8 nights in May 2015

Not quite perfect Portman”

Friendly staff, great breakfast / brunch, location

I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.

Reviewed May 22, 2015
9.3
Exceptional
William from United States
Solo traveler
Stayed 2 nights in December 2012

Good location.”

Good location, good staff service

Not up to Ritz Carlton standards in my opinion. Some rough edges.....smelly toilet, mold in shower. Staff service great. Good prices at times on Agoda. Expensive but good eating facilities outside of hotel.

Reviewed December 14, 2012
10.0
Exceptional
Kant from United States
Business traveler
Stayed 3 nights in March 2010

My stay @ the Ritz Calton”

This is the third time I stayed there, and I found it got better each time. During the interval between the last stay to this one, I had lodged in many others but none could fill it's shoes. The service from the checking in to leaving the Hotel was another great relaxing experience to the mother land! We didn't have to worry about a thing at all - like Home away from Home! Besides, the locations for the sight seeing, outstanding food, shopping R right @ reach; I would have no doubt to recommand the Portman Ritz Carlton chain to my friends and neighbors when they need some info. from me!!
There were too much confusions in the TAXI Lines, no matter what time it was during the day; the Head Man for the service was directing, picking his own taxi drivers to come to lines - Creating heavy traffics, jammed Packing the areas, delaying the rides for No Reason! I saw many people staying @ the Hotel ended up walking away w/ frustation!!

I do not need any points from your company for I was totally fed up with the late Voucher coming from your firm! At the last evening before my departure, I had to call the Hotel to confirm, and waited @ the computer for your reply in hours thru the night because of the time zone; after thinking that I had to turn to another firm for the last minute HELP, or I needed to cancel the business appointments in Shanghai, Hong Kong and Thailand -Finally I received the info. that I was entitled from three months ago! The unnecessary anxiety that was created @ the last night before the travelling was absolutely uncalled for and I would doubt it very much that I would recommand your company/Service to my colleauges @ Ford Motor Company, 400 parents friends in my Chinese School and/or friends and neighbors that travel aboard once or twice annually! Dealing with your company was an experience that I would like to erase ASA I turned off this screen!

Reviewed April 01, 2010
10.0
Exceptional
Li from Singapore
Business traveler
Stayed 2 nights in August 2012

Love this place!”

Just about everything

Great location to get to the office. Service was impeccable with a good standard of English. Room was beautiful, and the food was good too. It is everything you expect from a Ritz Carlton.

Reviewed September 05, 2012
8.3
Excellent
Rose from Philippines
Couple
Stayed 3 nights in October 2011

Good location, superb service!”

location , everybody speaks English well

Ive travelled the world and has stayed at different types of hotels but the Portman has by far the most friendly, attentive and helpful staff ever. My husband and I took the red eye flight from Singapore to Shanghai so we were there by 7am. Not only did they allow us early check in (free of charge), we were also upgraded!!! It was fanstastic!

Reviewed November 03, 2011
9.3
Exceptional
Shiaw from United States
Business traveler
Stayed 1 night in December 2009

Ritz carlton portman shanghai”

location, friendly staffs, nice rooms, clean, good breakfast
no direct shuttle bus to airport, the bathroom tolilet is not working (we had to change room)

overall. i highly recommend this hotel, nice location, very friendly staffs, there are few malls around the hotel (walking distance). it is very easy to get to the main attraction by taxi, if you want to take subway, there is one station around the hotel. there is one supermarket right outside of the hotel, which is good. the breakfast is good, this is a very nice hotel, if you are going to shanghai next time, you should def go check it out.beucase the hotel is located in puxi, which is on the other side of the town, so it will take about 1 hour from pudong airport to the hotel (by taxi).

Reviewed December 09, 2009
9.2
Exceptional
Chunxiao from China
Family with young children
Deluxe Room, Guest room, 1 King
Stayed 1 night in November 2019

Very good location, couple mins walk to Jing’an temple. Facility maintains well. ”

Very helpful staff at Riz Carlton. If you don’t dine in the hotel. Good variety food just outside of the hotel. Bakey cafe, Chinese food, shanghai local cuisine. Great location

Reviewed November 04, 2019
10.0
Exceptional
Sharon from Australia
Group
Deluxe City View Room, Guest room, 1 King, City view
Stayed 4 nights in August 2018

Above and beyond”

The Portman went above and beyond to make our birthday celebrations special Pool food service was terrible - but other than that we could not fault the cleanliness and service - beautiful hotel - highly recommend

Reviewed August 26, 2018
8.3
Excellent
Henry from Australia
Business traveler
Stayed 2 nights in January 2010

CR March 2001”

Great location
ver high cost of serices provided by Businees Centre

Still, best hotel in Shanghai. Good serive, plenty of attention given to guests at arrival. Taxi stand (suppervised by Carlton Ritz)"hidden" to novus.

Reviewed April 04, 2010
8.7
Excellent
Vito from Canada
Business traveler
Stayed 2 nights in March 2010

good hotel”

Location, Breakfast
Pay for internet, smallish room

2 nights stay at the the portman, top notch hotel very good location and amenities, food was good, got lucky to find a very good price on agoda..will definately be back.

Reviewed April 05, 2010
10.0
Exceptional
Geoffrey from Singapore
Solo traveler
Stayed 1 night in March 2010

Highly pleased”

Location, service, room facilities, decor and size, choice of food outlets and good breakfast.
Lobby area is small with insufficient seats.

I enjoyed my stay, although it was brief, because it was a quiet retreat from the bustle of the city's main shopping street and its numerous shopping malls and eating places.I felt well-looked after and welcomed, especially by the doormen and lift guards who greeted me each time I went in or out of the hotel.The choice of restaurants and cafes is probably the best available in one place in Shanghai or Beijing.

Reviewed March 27, 2010
6.0
EDWARD from United States
Couple
Stayed 2 nights in December 2009

My Experience at the Portman Ritz Carlton”

nice amenities in room
no free wireless, complimentary breakfast restaurant location is not obvious, bathroom sinks slow to drain, service personnel not very visible

The hotel room is very nice, with all the amenities you would expect from a Ritz Carlton hotel. However, when you're in the actual hotel, you don't really see too many staff members around, which I would think would be necessary for a hotel of the Portman's caliber. We had complimentary breakfast included, but it was not obvious where the restaurant was, because, once again, you could not ask a staff member, since they were not visible. Inside the hotel room, the bathroom sinks were extremely slow to drain, which was rather annoying, again for a hotel of the Ritz Carlton caliber. Also, considering the price we are paying per night for a room, I expected free wireless to be obligatory, rather than having to either connect a pc via a wired ethernet connection or to physically go to the fourth floor Business Center to purchase a password for the wireless internet for the day.

Reviewed January 06, 2010
12345
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