The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai

Shanghai Center, Jing'an and SHA Railway Station, Shanghai, China, 200040
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Club Deluxe Room, Club level, Guest room, Skyline view The Portman Ritz-Carlton, Shanghai
Club Deluxe Room, Club level, Guest room, Skyline view
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    Lobby The Portman Ritz-Carlton, Shanghai
    Lobby The Portman Ritz-Carlton, Shanghai
    Interior view The Portman Ritz-Carlton, Shanghai
    Club Deluxe Room, Club level, Guest room, Skyline view The Portman Ritz-Carlton, Shanghai
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    Exterior view The Portman Ritz-Carlton, Shanghai

    The Portman Ritz-Carlton, Shanghai Reviews

    8.7
    Excellent
    /10
    (247 reviews)See what guests said
    10.0
    Exceptional

    "Overall a very comfortable stay and very convenient;"

    VINCENT

    -

    July 13, 2017

    9.0
    Exceptional room comfort and quality
    Recommended by 90% of guests

    Things you’ll love about The Portman Ritz-Carlton, Shanghai

    Things you'll love

    • 730 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Shanghai

    Exceptional
    Location
    9.2
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Jade Buddha Temple1.78 km
  • Shanghai Museum2.05 km
  • People's Square2.16 km
  • Xintiandi2.24 km
  • Yu Yuan Garden3.75 km
  • The Bund (Wai Tan)3.83 km
  • Jin Mao Tower4.65 km
  • Oriental Pearl Tower4.73 km
  • Shanghai World Financial Center4.91 km
  • Shanghai Disneyland21.52 km
  • This property is in high demand!

    Last booked 3 hours ago

    Value for money8.2
    Distance to city center0 km
    Location rating9.2
    Nearest airportShanghai Hongqiao International Airport (SHA)
    Distance to airport12.7 km

    Rooms available at The Portman Ritz-Carlton, Shanghai

    9.0
    Excellent
    Room comfort & quality
    Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
    Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Room, Club level, Guest room, Skyline view
    Club Deluxe Room, Club level, Guest room, Skyline view
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Club Business Studio, Club level, Larger Studio, High floor
    Club Business Studio, Club level, Larger Studio, High floor
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Premier Suite, 1 Bedroom Suite, Skyline view, High floor
    Premier Suite, 1 Bedroom Suite, Skyline view, High floor
    ...
    • Room size: 79 m²/850 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Club Skyline Room, Club level, Guest room, Skyline view
    Club Skyline Room, Club level, Guest room, Skyline view
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Shanghai Room, Larger Guest room, Skyline view, High floor
    Shanghai Room, Larger Guest room, Skyline view, High floor
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Shanghai Premier Room, Guest room, 1 King, Skyline view
    Shanghai Premier Room, Guest room, 1 King, Skyline view
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Shanghai Skyline Room, Guest room, Nanjing West RD view
    Shanghai Skyline Room, Guest room, Nanjing West RD view
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    2 Bedrooom P. House Suite, Club level, Skyline view
    2 Bedrooom P. House Suite, Club level, Skyline view
    ...
    • Room size: 178 m²/1916 ft²
    • City view
    Enter dates to see prices
    Have a question for The Portman Ritz-Carlton, Shanghai?

    What people love about The Portman Ritz-Carlton, Shanghai

    • 10.0
      Exceptional

      "Great hotel for business"

      Rajiv

      |

      May 24, 2017

    • 10.0
      Exceptional
      Location

      "Good service and very convenience location."

      SHuk L.

      |

      February 15, 2017

    • 10.0
      Exceptional

      "I stayed at club room and very enjoy the club lounge service."

      SHuk L.

      |

      February 15, 2017

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    More about The Portman Ritz-Carlton, Shanghai

    More about The Portman Ritz-Carlton, Shanghai

    10.0
    Exceptional

    "Well trained, friendly staff, willing to go out of their way..."

    Luis

    |

    October 2, 2017

    Read more reviews

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Clean, comfortable, staff friendly"

    Wong

    |

    December 1, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    Jin Cang WenHua JinHua Gong
    100 m Chinese
    MaLa FengBao (NanJing West Road)
    210 m Chinese
    AiSha Jin Xu QuanTao Fang Hotel YanHuiTing
    280 m Chinese
    American cuisine
    American cuisine
    Element Fresh Restaurant
    50 m American, Asian, Chinese
    Beef & Liberty ( Shanghai Centre ) Burgers
    100 m American
    The 1515 West, Chophouse & Bar
    460 m American, Bar, European
    Asian cuisine
    Asian cuisine
    Huang Ji Guilin Rice Noodles (XiKang Road)
    220 m Asian
    Huang Ji Guilin Rice Noodles (WeiHai Road)
    360 m Asian
    Cafe Liang
    460 m Asian, Cafe, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

    Reviews of The Portman Ritz-Carlton, Shanghai from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (247)Booking.com Reviews (679)
    8.7
    /
    10
    Cleanliness8.9
    Facilities8.4
    Location9.2
    Room comfort and quality9.0
    Service8.8
    Value for money8.2
    All languages
    All guests (247)
    All room types

    Show reviews that mention 

    Showing 108 verified guest comments
    12345
    8.0
    Excellent
    Jie from Hong Kong
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 5 nights in February 2019

    Fab location but...”

    When we first checked in, they gave us a room with a window cannot be shut properly, it was very noticeable when we can hear the wind blowing threw that tiny crack. We asked for a room change, which they accommodated. Due to the changed room was a joint room, next door family was very noisy and woke us up at mid-night with their tv noises and kids screaming. So if you are a light sleeper, do avoid joint room in this hotel.

    Reviewed March 21, 2019
    8.0
    Excellent
    CHONG from Malaysia
    Family with young children
    Stayed 1 night in July 2009

    Good Location”

    Good location, good service.
    None

    Basically not up to my expectation, room service was too slow. Size of room too small, good points like many shopping centre was near by, all the branded shop like lv; etc just by walk will reach. If you need to go to sky train, recommend to take taxi, just startup price can reach train station, about rmb 12.00

    Reviewed October 28, 2009
    10.0
    Exceptional
    Sharon from Australia
    Group
    Shanghai Room, Larger Guest room, Skyline view, High floor
    Stayed 4 nights in August 2018

    Above and beyond”

    The Portman went above and beyond to make our birthday celebrations special Pool food service was terrible - but other than that we could not fault the cleanliness and service - beautiful hotel - highly recommend

    Reviewed August 26, 2018
    8.0
    Excellent
    Wong from Malaysia
    Business traveler
    Shanghai Room, Larger Guest room, Skyline view, High floor
    Stayed 3 nights in November 2018

    clean, comfortable, staff friendly”

    clean, comfortable, staff friendly

    Reviewed December 01, 2018
    10.0
    Exceptional
    VINCENT from United States
    Solo traveler
    Shanghai Skyline Room, Guest room, Nanjing West RD view
    Stayed 3 nights in July 2017

    An Excellent Resort/Casino-like Hotel Just Without Slot Machines & Poker Tables”

    Overall a very comfortable stay and very convenient; with many shopping malls, restaurants, and places that are just walking distance. Just one issue: I suspected that my dirty laundry and rubbish were aired publicly..hmmm? Will verify with Joyce the next time I stay there. :)

    Reviewed July 13, 2017
    7.6
    Very good
    Sarah from Singapore
    Business traveler
    Shanghai Skyline Room, Guest room, Nanjing West RD view
    Stayed 7 nights in May 2017

    Very good”

    The hotel is located about 10 mins walk to Jing-an temple subway station and directly opposite to the shanghai-exhibition centre. The week that i was there, there were some major exhibition going on and the hotel was fully booked. The hotel was big enough and did not make me feel that it is crowded. There is a super-mart at the basement near the entrance of the hotel but mostly selling imported groceries. Overall the hotel was clean although the building is old.

    Reviewed May 30, 2017
    6.0
    Federico from Italy
    Business traveler
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 6 nights in March 2016

    Convenient location, needs renovation”

    Location, service, gym

    The hotel is conveniently located and has a nice gym. That's pretty much all. Breakfast is disgraceful for a 5 stars hotel, poor selection, smelly room, long waiting queue etc, rooms are tired and in bad need for renovation, and overall the property looks it needs a revamp

    Reviewed March 14, 2016
    9.7
    Exceptional
    Wen from Singapore
    Solo traveler
    Shanghai Room, Larger Guest room, Skyline view, High floor
    Stayed 2 nights in June 2015

    Fantastic Stay!”

    Location, Employee, Cleanliness

    Excellent service! I have too many positive comments for all the service staff! Friendly, efficient, resourceful and helpful. The location is great too! There are 2 Metro stations and along the way to the stations, there are many malls/shops to explore too!

    Reviewed June 28, 2015
    8.7
    Excellent
    Stephen from United Kingdom
    Family with young children
    Premier Suite, 1 Bedroom Suite, Skyline view, High floor
    Stayed 8 nights in May 2015

    Not quite perfect Portman”

    Friendly staff, great breakfast / brunch, location

    I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.

    Reviewed May 22, 2015
    9.3
    Exceptional
    mary from Hong Kong
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in January 2015

    Great Location but taxi wait was not pleasant ”

    Location , clean, comfortable

    This is my second time staying at this hotel. Everything was great , room service and staff was friendly however the taxi que is a mess. The should allow guests to line up in front of the hotel instead of the side entrance . Many people who came to the area for grocery shopping was standing in the same line and no hotel staff was there to direct . it was a mess .

    Reviewed February 03, 2015
    9.3
    Exceptional
    Yang from China
    Couple
    Stayed 1 night in April 2013

    Traditional luxury hotel in the heart of the city”

    friendly staff, central location, international

    Hotel room is spacious considerting its central location. Lots of western eateries close to the hotel. Great Bathroom accessories. The hotel staff are all very friendly. The only thing I am concerned with this place is that the lobby is always crowded and the front door parking seems massy.

    Reviewed April 15, 2013
    9.3
    Exceptional
    William from United States
    Solo traveler
    Stayed 2 nights in December 2012

    Good location.”

    Good location, good staff service

    Not up to Ritz Carlton standards in my opinion. Some rough edges.....smelly toilet, mold in shower. Staff service great. Good prices at times on Agoda. Expensive but good eating facilities outside of hotel.

    Reviewed December 14, 2012
    8.3
    Excellent
    Rose from Philippines
    Couple
    Stayed 3 nights in October 2011

    Good location, superb service!”

    location , everybody speaks English well

    Ive travelled the world and has stayed at different types of hotels but the Portman has by far the most friendly, attentive and helpful staff ever. My husband and I took the red eye flight from Singapore to Shanghai so we were there by 7am. Not only did they allow us early check in (free of charge), we were also upgraded!!! It was fanstastic!

    Reviewed November 03, 2011
    9.0
    Exceptional
    John from United Kingdom
    Business traveler
    Stayed 5 nights in March 2011

    Nice hotel, good location”

    Location suited my visit perfectly

    Well located.Good quality. Staff were very attentive and location for local restaurants was excellent. I would recommend this to any business traveller. If shopping your aim, it is surrounded by many, many designer stores. Although Shanghai not the most value for money for these products, the choice and range is massive.

    Reviewed April 14, 2011
    9.7
    Exceptional
    Howard from New Zealand
    Business traveler
    Stayed 3 nights in March 2010

    shanghai 2010”

    location was perfect for business and nightlife/shopping. Hotel service and quality was spuperb from the point of entry
    breakfast buffet was good but I've experienced better. We were hassled in the evenings in the foyer by an aggressive couple of ladies of the night offering massages...not good for this quality of hotel

    The Portman Ritz Carlton Hotel was perfectly located in the heart of the CBD next to Plaza 66, where our network partners are located. It is also near major shopping, nightlife and sightseeing attractions. From the point of entry the hotel projects quality and service. The large ground floor foyer contained a cafe/bar with live piano setting the tone for a feeling of relaxed opulence. My room was very well appointed with quality specifications throughout, and immaculately presented. The first floor bar had a superb jazz band playing in the evenings. Staff responded very well to any queries and requests. i would happily return.

    Reviewed April 06, 2010
    10.0
    Exceptional
    Kant from United States
    Business traveler
    Stayed 3 nights in March 2010

    My stay @ the Ritz Calton”

    This is the third time I stayed there, and I found it got better each time. During the interval between the last stay to this one, I had lodged in many others but none could fill it's shoes. The service from the checking in to leaving the Hotel was another great relaxing experience to the mother land! We didn't have to worry about a thing at all - like Home away from Home! Besides, the locations for the sight seeing, outstanding food, shopping R right @ reach; I would have no doubt to recommand the Portman Ritz Carlton chain to my friends and neighbors when they need some info. from me!!
    There were too much confusions in the TAXI Lines, no matter what time it was during the day; the Head Man for the service was directing, picking his own taxi drivers to come to lines - Creating heavy traffics, jammed Packing the areas, delaying the rides for No Reason! I saw many people staying @ the Hotel ended up walking away w/ frustation!!

    I do not need any points from your company for I was totally fed up with the late Voucher coming from your firm! At the last evening before my departure, I had to call the Hotel to confirm, and waited @ the computer for your reply in hours thru the night because of the time zone; after thinking that I had to turn to another firm for the last minute HELP, or I needed to cancel the business appointments in Shanghai, Hong Kong and Thailand -Finally I received the info. that I was entitled from three months ago! The unnecessary anxiety that was created @ the last night before the travelling was absolutely uncalled for and I would doubt it very much that I would recommand your company/Service to my colleauges @ Ford Motor Company, 400 parents friends in my Chinese School and/or friends and neighbors that travel aboard once or twice annually! Dealing with your company was an experience that I would like to erase ASA I turned off this screen!

    Reviewed April 01, 2010
    9.7
    Exceptional
    Alan from United Kingdom
    Business traveler
    Stayed 1 night in March 2010

    Excellent”

    Location, service, food, comfort .
    can't think of any !

    Great hotel in a good location . I prefer this side of the river over Pudong where there is little happening outside the hotel other than offices and aprtment blocks. Service is very good food is great and rooms are excellent.Hard to fault unless you get to the very picky level which I know some people like to be !!

    Reviewed March 28, 2010
    10.0
    Exceptional
    Geoffrey from Singapore
    Solo traveler
    Stayed 1 night in March 2010

    Highly pleased”

    Location, service, room facilities, decor and size, choice of food outlets and good breakfast.
    Lobby area is small with insufficient seats.

    I enjoyed my stay, although it was brief, because it was a quiet retreat from the bustle of the city's main shopping street and its numerous shopping malls and eating places.I felt well-looked after and welcomed, especially by the doormen and lift guards who greeted me each time I went in or out of the hotel.The choice of restaurants and cafes is probably the best available in one place in Shanghai or Beijing.

    Reviewed March 27, 2010
    10.0
    Exceptional
    Sun from United States
    Business traveler
    Stayed 4 nights in January 2010

    Portman Ritz”

    Excellent location with great shopping!
    Absolutely none there is not one bad thing for this hotel!

    This hotel had fantastic service with very friendly staff who were extremely helpful to organize anything which I needed during my stay! The shopping for food was within the hotel and the shopping for other items was also within the hotel complex I lacked nothing and did not need to travel far to get anything I wish to purchase! I had a great stay and would highly recommend anybody to choose this hotel to stay at.

    Reviewed March 14, 2010
    9.0
    Exceptional
    Ashok from Canada
    Solo traveler
    Stayed 4 nights in October 2009

    Long Weekend at the Portman”

    Location, jazz with Coco, rooms in very good shape (not tired like some 5-stars can tend to be). Got an excellent rate for a quality 5-star (for this particular stay anyway)
    Dodgy bars/clubs on the north side of the block (behind the hotel), but they are out-of-sight from the Nanjing Xi Lu side.

    A short stay. Bund was under reno. I am a Mandarin-speaker (rel high proficiency in spoken) so comfortable exploring solo and visiting places where it's easier to communicate in Mandarin (or Shanghainese). Nanjing Xi Lu is a great central location, and with proximity to the subway, good flexibility to get around. I didn't have that many meals at the hotel, but what I had was ok. Highlight of the stay was the jazz - as luck would have it Coco Rouzier was doing a stint at the Ritz Bar, which is on the level above the lobby. She had premiered the previous Wednesday, and I was there Friday (happy to miss the premiere crowds). I went by 3 nights in a row. Excellent quartet - Coco on vocals + drums, double bass and piano. The star was the (mainland Chinese, don't know if he was a hometown Shanghai boy) piano player - serious chops.

    Reviewed February 04, 2010
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    The Portman Ritz-Carlton, Shanghai
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    • Exceptional location
    • Jade Buddha Temple
    • Jing'an Temple Metro Station is within 0.69 km