The Portswood Hotel
The Portswood Hotel
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8.0
Very good

"The staff at the hotel were very warm, welcoming and friendl..."

AFROZ

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October 2, 2016

Twin Standard The Portswood Hotel
Twin Standard
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Lobby The Portswood Hotel
Lobby
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Lobby The Portswood Hotel
Lobby
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Interior view The Portswood Hotel
Interior view
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Exceptional
Location
9.4
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What guests are saying:
Great location, safe area, close to everything. Good breakfast.
Reshma from United States
Solo traveler
It is very near to V&A waterfront. Convenient to food and shopping mall. The staffs are very friendly, clean up the room every day and prepare the room for bedtime. Enjoy the stay :)
Weng from Singapore
Business traveler
Loved it, was only there for 2 days, but would have loved to stay longer
Debby from Australia
Couple
Such an enjoyable stay, hotel so clean & very helpful staff. Excellent breakfast & South African cuisine in restaurant. 5 mins walk from lovely V&A Waterfront. Free use of gym in sister hotel next door. We will definitely come back.
Nicoletta from Italy
Family with teens
lovely
Mmaphuti from South Africa
Couple
A great little Gem of a place in a safe and great location ,the staff are pleasant and very attentive we loved our 5night stay and we will definitely go back ..thank you all for making our stay great
Barry from Australia
Couple
We enjoyed our stay very much thanks to the great services offered by all staffs of the hotel which is located just next to the waterfront.
Keita from Japan
Family with young children
My room was on the 3rd floor quite close to the lift. Unfortunately you could hear the lift opening and closing all evening. The rooms are not very sound proof as you could hear guests in the corridor.
Lindie from South Africa
Business traveler

The Portswood Hotel

Exceptional location
- 330 meters from city center
- What's nearby?
Excellent
From 154 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.5
Recommended by 90% of guests
Value for money7.7
Distance to city center2.5 Km
Location rating9.4
Nearest airportCape Town International Airport (CPT)
Distance to airport18.0 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Select your room
7.9
Very good
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Deluxe Queen
Deluxe Queen
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed
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Business Suite King Bed
Business Suite King Bed
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
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Twin Standard
Twin Standard
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
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1 Queen Bed Nonsmoking
1 Queen Bed Nonsmoking
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed
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1 Bedroom Accessible
1 Bedroom Accessible
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
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Queen Room
Queen Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed
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Standard Twin
Standard Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Studio King Bed
Studio King Bed
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
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Double Single Use Standard
Double Single Use Standard
...
  • Bathtub
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Suite Capacity 1
Suite Capacity 1
...
  • Bathtub
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More about The Portswood Hotel

More about The Portswood Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (154)Booking.com Reviews (314)
8.3
/
10
Cleanliness8.5
Facilities7.8
Location9.4
Room comfort and quality7.9
Service8.3
Value for money7.7
Provided by verified guests of Agoda
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All guests (154)
All room types

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Showing 102 verified guest comments
12345
8.4
Excellent
Mark from Australia
Solo traveler
1 Queen Bed Nonsmoking
Stayed 5 nights in January 2019
Great location for The Waterfront.”
This hotel is nicely placed for the Waterfront and other facilities. All can be walked to. There is so much to do in this area. The staff were very professional and pleasant and knew what they were doing so it was evident that there has been some training done. I have stayed in similar style hotels and this one is on the little pricier side, however it was the first week of January and holiday season and is in a very good location. One of the cheaper in the area. I would recommend giving it a look.
Reviewed January 07, 2019
Dear Happy Guest, Thank you so much for your positive feedback and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Yours Sincerely, Lisa Hufkie Front Office Manager
Responded January 11, 2019
The Portswood Hotel
8.8
Excellent
KRIBALINGAM from South Africa
Couple
Studio King Bed
Stayed 2 nights in January 2019
Weekend Stay”
Hotel with great potential especially being walking distance to the waterfront & in terms of cleaniliess & restaturant offering great value for money not to mention great service. Room taken ideal for single person & not ideal for two or more people.Hotel does offer more rooms if chosing the correct option. Disppointment is no notification of cost factor relating to bar fridge inside room.Had there been some form of notification, guest will be able to establish on whetehr to use the fridge items or not.
Reviewed January 09, 2019
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. Please note that your concerns regarding the minibar have been passed on to our food and beverage management. We do hope you give us another chance as we will definitely improve our services. Yours Sincerely, Lisa Hufkie Front Office Manager
Responded January 11, 2019
The Portswood Hotel
10.0
Exceptional
Susan from United States
Solo traveler
1 Queen Bed Nonsmoking
Stayed 4 nights in August 2018
Excellent Value, Excellent Location”
I am a single lady 70 years young and felt very safe at this location. Could easily walk to Cape Town Waterfront and office of Hop On Hop off buses. where I arrange a most wonderful full day tour. My room was great, even chocolates on bed at night. The staff were very friendly and always available. "Bell Hops" gave most useful information esp on how to walk somewhere, like the Springboks museum and shop. They even walked me there. They had a choice of private transport to the airport at very reasonable price at any time I wanted. Breakfast was included. Great choice of most anything you could want, even your own custom omelets. I would definitely stay here again.
Reviewed September 23, 2018
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to us in the future. Yours Sincerely, Lisa Hufkie Front Office Manager
Responded October 09, 2018
The Portswood Hotel
9.3
Exceptional
Jose from Mexico
Couple
1 Queen Bed Nonsmoking
Stayed 4 nights in December 2014
Great option for first timers in Cape Town... ”
Location, clean and safe
Booked very last minute and got an ok deal given it was peak season. Location is amazing, in the centre of V&A Waterfront, with plenty of shops, restaurants, coffee shops and bars within 5 minute walk. Also quite easy to get taxis and hop on-off buses. Breakfast is very good and rooms quite comfortable. Perfect location to explore the city. Overall a very pleasant experience.
Reviewed January 05, 2015
9.3
Exceptional
NG from Malaysia
Solo traveler
Standard Twin
Stayed 3 nights in September 2013
Exceed expectation nice stay experiences.”
Breakfast, comfort bed, location.
Really a nice experience with truly value for money. Superb service from all staffs especially the restaurant serving the breakfast. I got personalized service from the restaurant and the staffs treat every guest equal. Really make my stay a memorable one. I love it!
Reviewed September 29, 2013
8.3
Excellent
Niclas from Sweden
Business traveler
Stayed 2 nights in October 2008
Very nice hotell in heart of Waterfront”
Location
No elevator
Very satisfied with my stay here. Best location in WAterfront and the breakfast was wonderful. Smoothies and fresh bread. Yes! Service and staff were very friendly and professional. I was here on business and can highly recooment to fellow business travellers. Even great alternative for holidaymakers.
Reviewed November 17, 2008
9.6
Exceptional
NORMAN
Couple
Double
Stayed 2 nights in November 2018
Exceptional”
Great location. Rooms nearest reception very noisy early morning, staff cleaning at 6.30am and outside fan starting up. Bar area and staff very nice.
Reviewed December 21, 2018
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping and maintenance management. We do hope you give us another chance as we will definitely improve our services. Yours Sincerely, Lisa Hufkie Front Office Manager
Responded January 11, 2019
The Portswood Hotel
2.0
Kim from Canada
Solo traveler
Twin Standard
Stayed 4 nights in November 2018
Acceptable”
Booked more than 4 months in advance and prepaid reservation and 48 hours prior to arrival were told that we were being moved to another property. Considering 2 weeks prior I tried to cancel this reservation due to my friends illness and there was no recourse yet no problem cancelling the rservation when the hotel felt the need to bumb us
Reviewed November 26, 2018
Dear Valued Guest, As mentioned in my earlier response, this was a completely unforeseen situation and we do sincerely apologize for it. Regrettably, reservations made on this platform are non-refundable and we accommodated you at our sister property which was also of a four star rating. We really do hope that you give us a second chance and rest assured that we will do everything it takes to make us deserving of your loyalty. Yours Sincerely, Lisa Hufkie Front Office Manager
Responded December 02, 2018
The Portswood Hotel
9.6
Exceptional
Mohamed from Kenya
Solo traveler
1 Queen Bed Nonsmoking
Stayed 2 nights in September 2017
Too Good!”
Location is exceptionally good! Highly recommended!
Reviewed September 04, 2018
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Yours Sincerely, Lisa Hufkie Front Office Manager
Responded September 15, 2018
The Portswood Hotel
9.6
Exceptional
Diane from South Africa
Couple
Twin Standard
Stayed 1 night in November 2018
Exceptional”
The Staff at the main desk tried their level best to help us straighten out a problem with our booking through Agoda.
Reviewed November 25, 2018
Dear Valued Guest, Thank you so much for taking the time to provide us with your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back. Yours Sincerely, Lisa Hufkie Front Office Manager
Responded December 02, 2018
The Portswood Hotel
9.2
Exceptional
Valerie from United States
Couple
1 Queen Bed Nonsmoking
Stayed 3 nights in August 2017
Missing Levi khaki jacket with hood”
Everything about the hotel was lovely..the breakfast is exceptional..the staff friendly & knowledgeable...the location perfect! However we left a jacket in our hotel room & called a couple hours later to let them know where we left it & ask if they could let us know if they found it. I first spoke with someone in housekeeping & after mumbling something into the phone, she hung up on me. I called again & spoke with someone at the front desk. She was very nice & said she would let me know if they found it. I left our phone number, physical address & email address, but 5 days later I still have not received any form of communication regarding my jacket. I left a very generous tip with housekeeping & know for sure that I left the jacket in the room, yet it is still missing so I assume it was taken. My husband and I are celebrating our 30th anniversary & needed the jacket for our upcoming Safari. We were staying in Room 334 from August 9-12. I'm still hopeful the jacket will be found.
Reviewed August 16, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. We are of the impression that you have received your jacket Muneeb Eksteen Guest Relations Department
Responded October 27, 2017
The Portswood Hotel
10.0
Exceptional
Devon from Singapore
Couple
Studio King Bed
Stayed 2 nights in September 2016
Exceptional”
Got a surprise upgrade to a suite room as they knew it was our honeymoon trip. The suite is a little old but comfortable and spacious. There is only 1 lift and it is quite small, most of time we opt to walk up or down using the stairs. Otherwise, the staffs are very helpful with suggestions and questions on where to go and how to get there. Hotel is walking distance to the V&A Waterfront and very safe to walk back and forth even at night.
Reviewed August 01, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Congratulations once again on your Honeymoon. Muneeb Eksteen Guest Relations Department
Responded October 27, 2017
The Portswood Hotel
9.6
Exceptional
Andrew from United Kingdom
Couple
1 Queen Bed Nonsmoking
Stayed 3 nights in September 2016
The Portswood Hotel, Cape Town”
A very friendly and superbly located hotel with a good restaurant and selection of excellent value wines. Nothing was too much trouble and we would recommend it as a great place to start a visit to Cape Town.
Reviewed October 06, 2016
8.0
Excellent
KIMIHIKO from Japan
Couple
Twin Standard
Stayed 1 night in August 2016
Minutes walk down to bay front”
It was second time we stayed. We have relaxed ourselves and enjoyed our private time the same as the previous. It is minutes walk down to bay front. The location is so nice that we have various choices of restaurants and shopping.
Reviewed August 27, 2016
8.4
Excellent
KIMIHIKO from Japan
Couple
Twin Standard
Stayed 3 nights in August 2016
Thankful for early check-in service”
Due to flight condition, we had reached there far earlier than our original schedule. It would be still the hours during room cleaning and bed-making. However a front lady quickly arranged a room for us and got us in the room. Thankful for her quick decision, we have relaxed and begun day-time sightseeing sooner.
Reviewed August 27, 2016
9.6
Exceptional
Stuart from United Kingdom
Solo traveler
Queen Room
Stayed 2 nights in July 2016
Overall a nice place to stay”
Hotel was very nice and modern, location was perfect for VA Waterfront and Table Mountain. Only issue was I asked for a taxi to the airport on checkout, I was asked if this was a cash taxi, which as I was paying cash I said yes. When we were under way, I was told the price which was quite expensive when compared to my cabs to and from Hermanus, so may be better arranging your own. Oh and could have done without them vacuuming the computer room which was next to mine, so early in the morning but that is a minor point.
Reviewed July 11, 2016
8.7
Excellent
Nigel from United Kingdom
Couple
Studio King Bed
Stayed 5 nights in December 2015
Visit to Portswood Hotel Christmas 2015”
Location proximity to the Waterfront area, Spacious bright and newly renovated room, Staff in the food and beverage area were excellent
The stay was pleasant and the hotel staff in the main were excellent. The front desk staff were not as polished as other support staff. The only real negative point was that the internet service was terrible, this was pointed out to the front desk and they agreed but it is a longstanding problem definite room for immediate improvement there. Not sure on the rating system in South Africa but would mark down from the 4 star mainly on supporting amenities however I would stay in the PortsWood Hotel again if I needed to stay in the Waterfront area.
Reviewed December 30, 2015
9.7
Exceptional
Blu from South Africa
Couple
1 Queen Bed Nonsmoking
Stayed 2 nights in September 2015
Cimfortable stay ”
Location, comfort , quiet
We stayed for two nights in a comfortable room. I was very happy with the location of this hotel as we could walk to the waterfront in 5 minutes. It was quiet and the staff were very friendly and helpful during my stay. I loved the bathrooms and the cleanliness a and standard of comfort and fittings for the room are lovely. It was affordable!!I'd recommend this Hotel to other travelers as it has a history attached to it aswell!!
Reviewed September 28, 2015
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Thank you for recommending our Hotel. Muneeb Eksteen Guest Relations Department
Responded October 27, 2017
The Portswood Hotel
10.0
Exceptional
Nicoletta from Italy
Family with teens
Standard Twin
Stayed 3 nights in August 2015
Highly enjoyable stay”
Food, location, comfort
Such an enjoyable stay, hotel so clean & very helpful staff. Excellent breakfast & South African cuisine in restaurant. 5 mins walk from lovely V&A Waterfront. Free use of gym in sister hotel next door. We will definitely come back.
Reviewed August 30, 2015
10.0
Exceptional
Cathy from United Kingdom
Solo traveler
Twin Standard
Stayed 4 nights in August 2015
location is everything.....”
Location, cleanliness and breakfast
Great stay at the Portswood, special mention to the exceptionally clean rooms, fantastic breakfast each and every morning. Staff were all very helpful and Internet was very good. The best thing about the hotel is its proximity to the waterfront, 5 minute walk through a very safe area.
Reviewed August 09, 2015
12345
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  • Exceptional location
  • Victoria and Alfred Waterfront
  • Cape Town Train Station is within 1.79 km