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The Pyramid at Grand Cancun by Oasis - All Inclusive
The Pyramid at Grand Cancun by Oasis - All Inclusive
The Pyramid at Grand Cancun by Oasis - All Inclusive
The Pyramid at Grand Cancun by Oasis - All Inclusive
The Pyramid at Grand Cancun by Oasis - All Inclusive
The Pyramid at Grand Cancun by Oasis - All Inclusive
The Pyramid at Grand Cancun by Oasis - All Inclusive

Removed from saved list

7.7

Very good

48 reviews

48 reviews

Breakfast1
Beach1
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Mayan Museum of Cancun 470 m
Playa Delfines 1.5 km
El Rey Archaeological Zone 1.9 km
Avenida Kukulkan 2.9 km
Interactive Aquarium 3.7 km
La Isla Shopping Village 3.8 km
Wet'n Wild Cancun 7.2 km
Torre Escenica 7.4 km
Mercado 28 Market 11.2 km
Xoximilco Cancun by Xcaret 12.7 km
Nearby landmarks
San Miguelito Beach 170 m
Mayan Museum of Cancun 470 m
Parque Maya Tours 530 m
Museo Maya De Cancun 720 m
Playa Delfines 1.5 km
International Medical Center 1.6 km
El Rey Ruins (Zona Arqueologica El Rey) 1.9 km
El Rey Archaeological Zone 1.9 km
Backstage Theatre 2.6 km
Luxury Avenue 2.8 km

The Pyramid at Grand Cancun by Oasis - All Inclusive

Blvd. Kukulcan Km 16.5, Hotel Zone, Cancun, Mexico, 77500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit La Isla Shopping Village as well as Playa Delfines nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

470 meters to Mayan Museum of Cancun

Check-in [24-hour]

Private beach

Complimentary WIFi in all rooms

Currency conversion service

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information."

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Spa

Swimming pool [outdoor]

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money7.4
Distance to city center13 miles
Location rating8.2
Nearest airportCancun International Airport (CUN)
Distance to airport11.1 km

Rooms available at The Pyramid at Grand Cancun by Oasis - All Inclusive

Ocean View Room
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 king bed or 2 double beds
Enter dates to see prices
Sian Kaan Master Suite - Adults Only
...
  • Room size: 82 m²/883 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Pyramid Ocean View Room
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed or 2 double beds
Enter dates to see prices
Pyramid Standard Room
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 2 double beds or 1 king bed
Enter dates to see prices
Pyramid Sunset view Room
...
  • Room size: 35 m²/377 ft²
  • Lake view
  • 2 double beds or 1 king bed
Enter dates to see prices
Sian Kaan Standard - Adults Only
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Sian Kaan Junior Suite - Adults Only
...
  • Room size: 82 m²/883 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Pyramid Suite - Adults Only
...
  • Room size: 64 m²/689 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Sian Kaan Master Suite
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Suite
...
  • Room size: 34 m²/366 ft²
  • Sea view
Enter dates to see prices

Frequently asked questions

Does The Pyramid at Grand Cancun by Oasis - All Inclusive have a hot tub?

A hot tub is one of the facilities available at The Pyramid at Grand Cancun by Oasis - All Inclusive.

What time is check-in and check-out at The Pyramid at Grand Cancun by Oasis - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to The Pyramid at Grand Cancun by Oasis - All Inclusive?

For those who wish to drive their own cars, The Pyramid at Grand Cancun by Oasis - All Inclusive has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange taxi service.

What are my dining options at The Pyramid at Grand Cancun by Oasis - All Inclusive?

The Pyramid at Grand Cancun by Oasis - All Inclusive features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at The Pyramid at Grand Cancun by Oasis - All Inclusive?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at The Pyramid at Grand Cancun by Oasis - All Inclusive. Small or intimate events like entertainment events and honeymoons can also be accomodated. Services for audio-visual equipment and music entertainment are offered to help your event go smoothly.

Can business events be hosted at The Pyramid at Grand Cancun by Oasis - All Inclusive?

On-site venues and convenient event services make The Pyramid at Grand Cancun by Oasis - All Inclusive an ideal choice for hosting events such as conferences and meetings. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at The Pyramid at Grand Cancun by Oasis - All Inclusive?

The Pyramid at Grand Cancun by Oasis - All Inclusive does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby The Pyramid at Grand Cancun by Oasis - All Inclusive?

Restaurants including Black Hole, Sevilla Bites & Tapas and Blue Gecko Cantina are popular in The Pyramid at Grand Cancun by Oasis - All Inclusive’s neighborhood which is known as Hotel Zone.

What popular shopping places are close to The Pyramid at Grand Cancun by Oasis - All Inclusive?

Located in the Hotel Zone area, The Pyramid at Grand Cancun by Oasis - All Inclusive is close to great shopping choices like La Isla Cancun Paradise Experience.

What are popular attractions near The Pyramid at Grand Cancun by Oasis - All Inclusive?

Guests at The Pyramid at Grand Cancun by Oasis - All Inclusive can easily visit Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium located in the Hotel Zone area.

What popular beaches are close to The Pyramid at Grand Cancun by Oasis - All Inclusive?

Guests at The Pyramid at Grand Cancun by Oasis - All Inclusive can easily visit Playa Delfines, Playa Tortugas and Mandala Beach in the Hotel Zone area.

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See map

Explore the neighborhood

What people love about The Pyramid at Grand Cancun by Oasis - All Inclusive

  • 10

    Exceptional

    "We stayed in the Pyramid and we loved everything about it, The service , the food , the atmosphere I’m definitely planning to come back"

    Jovanny

    |

    August 13, 2021

  • 10

    Exceptional
    Breakfast

    "Breakfast, lunch and dinner was delicious."

    Denisha

    |

    November 29, 2020

  • 8.8

    Excellent

    "Very nice hotel"

    DAVID

    |

    November 20, 2020

Property ranking|Compared to 940 Cancun properties
See all rankings
Location score
8.2/10
Service score
8/10
Value for money score
7.4/10
Cleanliness score
7.7/10
Better than
94
%
of Cancun properties
Better than
93
%
of Cancun properties
Better than
92
%
of Cancun properties
Better than
92
%
of Cancun properties
Overall rating:

7.7

Very good
48 reviews
Cleanliness
7.7
Facilities
7.9
Location
8.2
Read all reviews >
More about The Pyramid at Grand Cancun by Oasis - All Inclusive

More about The Pyramid at Grand Cancun by Oasis - All Inclusive

The Pyramid at Grand Cancun by Oasis - All Inclusive

The Pyramid at Grand Cancun by Oasis - All Inclusive is a distinct addition to Cancun and a smart choice for travelers. This resort is in the vicinity of popular city attractions, conveniently located for travelers to explore. Need a few things? Located conveniently 3.7 km from La Isla Shopping Village, The Pyramid at Grand Cancun by Oasis - All Inclusive provides easy access to general goods and shopping.
Take advantage of a wealth of unrivaled services and amenities at The Pyramid at Grand Cancun by Oasis - All Inclusive. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the resort make exploring Cancun even more convenient. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as concierge service and express check-in or check-out for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the resort, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at The Pyramid at Grand Cancun by Oasis - All Inclusive is furnished and equipped with handy amenities. Some rooms at The Pyramid at Grand Cancun by Oasis - All Inclusive are equipped with air conditioning for your convenience. Some rooms at The Pyramid at Grand Cancun by Oasis - All Inclusive include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a coffee or tea maker, instant coffee and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar, nightclub and casino can be as fun as a night out with your travel companions.
The Pyramid at Grand Cancun by Oasis - All Inclusive offers an excellent variety of recreational facilities. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling, non-motorized water sports and diving. Have some easy fun without traveling far, while playing tennis court at The Pyramid at Grand Cancun by Oasis - All Inclusive.
Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

One doesn't need to look far as the resort enjoys close proximity to sightseeing options and local attractions. Get a photograph of yourself in front of Avenida Kukulkan located 2.9 km away, a must-see for anyone visiting Cancun. Keep your vacation simple, with a visit to Playa Delfines just 1.9 km away, where the ocean breeze makes you instantly feel relaxed.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 96% of the city's accommodation.
Guests who stayed here rated the facilities above 94% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.

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Amenities and facilities
Very good
Facilities

7.9

Languages spoken

  • English
  • Spanish

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Casino
  • Diving
  • Exercise area
  • Game room
  • Garden
  • Massage
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Hair salon
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • A/C
  • Closet
  • Complimentary drinking water
  • Phone
  • Shower
  • TV
Food and dining
Breakfast options
  • American
  • Buffet
Restaurants on site

Benazuza - Cocina Tecnoemocional

  • Cuisine: Local, Mexican

Back Hole - Alta cocina a oscuras

  • No additional information available

Sian Kaan Beach Club - Ceviches y Wraps

  • No additional information available

The White Box - Gastrobar

  • Cuisine: Mediterranean

Fountainebleau

  • No additional information available

Careyes Gourmet Cuisine - Mariscos y Grill

  • Cuisine: Seafood, Grill/BBQ

Maria Bonita - Mariachi en vivo

  • Cuisine: Mexican

Akeru Asia Lounge

  • Cuisine: Asian, Sushi

Bahía Rodizio

  • No additional information available

Sevilla

  • Cuisine: Spanish

Ibiza

  • No additional information available

Dos Lunas

  • Cuisine: Italian

Il Forno Dos Lunas

  • Cuisine: Pizza

Hacienda Sarape

  • Cuisine: Tex-Mex

Joy´s Trattoria

  • No additional information available

Il Forno Joy´s

  • Cuisine: Pizza

Cocoa Hippie Chic

  • No additional information available

La Placita Fast Food

  • No additional information available

Sport Bar Diner

  • No additional information available

Tatish Buffet Internacional

  • Cuisine: International
  • Menu: A-la-carte

Tun Kul Buffet Internacional

  • Cuisine: International
  • Menu: A-la-carte

Maki Tako

  • Cuisine: Japanese, Mexican
Location
Blvd. Kukulcan Km 16.5, Hotel Zone, Cancun, Mexico, 77500
Excellent
Location

8.2

Airports

  • Cancun International Airport (CUN)
    11.1 km
  • Cozumel International Airport (CZM)
    65.0 km

Public transportation

  • Cancun Bus Station
    11.0 km
  • ADO Bus Station
    11.0 km

Hospital or clinic

  • International Medical Center
    1.6 km

Shopping

  • La Isla Shopping Village
    3.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Mayan Museum of Cancun
    470 m
  • Playa Delfines
    1.5 km
  • El Rey Archaeological Zone
    1.9 km
  • Avenida Kukulkan
    2.9 km
  • Interactive Aquarium
    3.7 km
  • La Isla Shopping Village
    3.8 km
  • Wet'n Wild Cancun
    7.2 km
  • Torre Escenica
    7.4 km
  • Mercado 28 Market
    11.2 km
  • Xoximilco Cancun by Xcaret
    12.7 km

Nearby landmarks

  • San Miguelito Beach
    170 m
  • Mayan Museum of Cancun
    470 m
  • Parque Maya Tours
    530 m
  • Museo Maya De Cancun
    720 m
  • Playa Delfines
    1.5 km
  • International Medical Center
    1.6 km
  • El Rey Ruins (Zona Arqueologica El Rey)
    1.9 km
  • El Rey Archaeological Zone
    1.9 km
  • Backstage Theatre
    2.6 km
  • Luxury Avenue
    2.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Baby Cot and/or Extrabeds would be subjected to availability
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center13 miles
  • Travel time to airport (minutes)18

The property

  • Number of bars/lounges14
  • Number of floors6
  • Number of restaurants14
  • Number of rooms 323
Property announcements

Please note that a non refundable insurance of 33 USD per guest will be changed upon arrival. (Charges apply for adults staying from February 22 to April 16 of 2017). Please note that charges for extra beds vary according to room type. Please note that credit card charges will appear as TravAmerica Inc. Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico. Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $33.00 USD (Charges apply for adults between 18-25 years old staying from February 22 to April 16. Cash Only. Policy is mandatory, per person and not refundable.) Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old guest. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No guest under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1 to 19 youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Reviews of The Pyramid at Grand Cancun by Oasis - All Inclusive from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.7
Facilities7.9
Location8.2
Service8.0
Value for money7.4
High score for Cancun
Rating
9+ Exceptional (9)
8-9 Excellent (3)
7-8 Very Good (2)
6-7 Good (2)
<6 Below Expectation (5)
Time of the year
Mar - May (6)
Jun - Aug (3)
Sep - Nov (7)
Dec - Feb (5)
All guests (48)
All room types
All languages
Showing 21 verified guest comments
12
9.2
Exceptional
David from United States
Group
Stayed 5 nights in March 2019

Singles Paradise”

The beach is absolutely world class. Amazing sand and clear water. This alone makes the Grand Oasis worth it, but then you add in the 1/4 mile long pool, day parties/concerts, and views of Cancun from the Pyramid and the beach deck are breathtaking. The scene during March and April (Spring Break) is for singles looking for a good time. The bars and pool are always full of fun people. Not recommended for couples or families during this time at least. Stay away from the two Oasis Lite restaurants at either end of the property. These are the cheaper restaurants for people who did not pay extra for the Pyramid. It is easy to go there because they seem to always be open, but there is A LOT better food at the Pyramid only restaurants especially White Box and the buffet restaurant above White Box.

Reviewed March 27, 2019

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9.2
Exceptional
Jessica from United States
Couple
Sian Kaan Junior Suite - Adults Only
Stayed 7 nights in October 2020

Highly recommended”

The location of this resort is away from the downtown area of cancun but the water color is mesmerizing. Once you get closer downtown the water turns green from it meetignthe lagoon and its not so pretty. We didn't mind taking public bus back and forth to downtown.

Reviewed October 25, 2020

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9.2
Exceptional
Anders from Australia
Couple
Ocean View Room
Stayed 2 nights in January 2019

Exceptional”

Great facilities, pool, and service in general. I was very happy with the room as well. I was not particularly impressed by the food available at the various restaurants but it was ok

Reviewed November 15, 2019

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9.6
Exceptional
Anthony from United States
Group
Pyramid Ocean View Room
Stayed 3 nights in April 2019

Exceptional”

Book the pyramid get the black band nothing off limits

Reviewed April 05, 2019

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10.0
Exceptional
Nikolce from Australia
Group
Stayed 4 nights in July 2018

It was simply amazin”

If you don't book the pyramid then you're silly!

Reviewed July 21, 2018

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7.6
Very good
Emily from United States
Couple
Stayed 4 nights in February 2019

A Typical All-Inclusive Resort”

The resort was relatively clean, large, and the staff was helpful. You kind of feel like you're staying in Vegas. But, although the resort claims to have over 20 restaurants and bars, the majority are buffets with hour-long waits, mediocre food, or were closed inside of their working hours. If you try to eat at standard meal times, you will be waiting for at least 45 minutes until you are able to be seated. If you try to eat outside of those hours, you risk the restaurants being closed or unprepred. Their bars, on the other hand, were excellent, despite the majority closing before 11pm. Overall, would recommend for young adults in their twenties or thirties; however, will probably choose to stay elsewhere in the future.

Reviewed February 11, 2019

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6.8
Good
Nicholas from United States
Couple
Stayed 5 nights in October 2020

Mediocre resort”

Good not great. A few problems and watered down down drinks fuel this rating. Gorgeous beach. Mostly Spanish clientele. Seems all vacationers speak Spanish. Actually feels homey immersed in the Mexican culture. Food good, again not great. Only worth the trip if you get a steep discount.

Reviewed October 22, 2020

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10.0
Exceptional
Denisha from United States
Couple
Sian Kaan Master Suite - Adults Only
Stayed 3 nights in November 2020

The best trip Ever!”

From the moment we walk in the staff was superb! Breakfast, lunch and dinner was delicious. SPA staff was excellent.

Reviewed November 29, 2020

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4.8
Guillaume from United Arab Emirates
Group
Sian Kaan Master Suite - Adults Only
Stayed 3 nights in November 2019

Very disappointing stay.”

We booked 3 nights in 2 Master suites, but when we arrived they oversold them and we got downgraded to Ocean front. The staff at the front desk was lying to our faces when we confronted then saying we was having master suites when it was clearly not like the pictures and way smaller. The manager promised to upgrade us to a presidential suite for the last night after refunding us the difference between Master suite and Ocean front, and this was another false promise, as it was just an upgrade to a Junior Suite. The staff was confronted by the manager and apologized lying to our face. Lot of kids, even in adults only areas. This place is a tourist factory, the food is just edible, not taste, except for the White box and the Benazuza, who are really nice. Lot of drunk people, I absolutely not recommend for people who are used to travel in luxury places, because this one is a lie. I was planning to extend if the facilities was nice, I didn't, there is way better places around this resort

Reviewed November 21, 2019

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8.8
Excellent
DAVID from France
Solo traveler
Room Assigned on Arrival
Stayed 7 nights in October 2020

Incredible”

Very nice hotel

Reviewed November 20, 2020

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6.8
Good
Jamie from United States
Solo traveler
Standard
Stayed 4 nights in January 2022

Great For Solo Traveler”

I stayed for 3 days/ 3 nights with something new to do each day. There are plenty of kiosks with excursions and activities to do all around the Cancun/Playa de Carmen area. And the open bars around the pool area were lit. Felt safe by myself the entire time. Only things that turned me off were the housekeeping and room service. The room smelled like a college dormitory that hadn’t been mopped or sanitized in eons/ needs a GOOD DETAILED CLEANING. And the room service was below subpar, all food and drink options were school house caliber. I expect better from an all inclusive RESORT. All in all, I enjoyed the trip but the facilities could be better.

Reviewed January 13, 2022

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2.0
Jyoti from United States
Couple
Standard
Stayed 3 nights in December 2021

Horrific customer service”

Do not stay here. They don't honor reservations properly or try to work with you.

Reviewed December 28, 2021

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7.6
Very good
Richard from United States
Couple
Pyramid Standard Room
Stayed 1 night in September 2021

Very good”

Overpriced and food was not as good as at Riu Caribe for instance. Glad I moved to Riu Caribe for my last 4 nights.

Reviewed September 08, 2021

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10.0
Exceptional
Jovanny from United States
Family with young children
Ocean View Room
Stayed 3 nights in August 2021

Pyramid was awesome!”

We stayed in the Pyramid and we loved everything about it, The service , the food , the atmosphere I’m definitely planning to come back

Reviewed August 14, 2021

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5.2
Suzie from United States
Couple
Room Assigned on Arrival
Stayed 5 nights in July 2021

Unsafe design, poorly kept, slow response times.”

After check in, which took approximately 30 minutes, we were told it would take about an hour to get our room keys and to go to a restaurant and relax and come back. The restaurant they suggested had a much longer wait than an hour and it was hot, we were tired and there was no where to sit to wait...no chairs in the lobby. After an hour, we were told it would be another half hour wait. Finally, after two hours we were given our room keys and the room looked nothing like the pictured standard room. It was a very stripped down, basic room that was extremely disappointing. On the way to the room, I fell flat on my face, splitting my head open and breaking my glasses because I missed a step that was completely unnoticeable (there are hundreds of those all over the property--they blend in and you cannot see them unless you have your eyes down constantly...there is no purpose for these steps. They seem to be for architecural purpose only.) When I asked if they had someone that could fix my glasses, they said no. I used a bathroom by the pool and all the toilet seats had been removed. The furniture around the pool was shabby and the paint was peeling. Our room has no blankets or bedspreads...only a top sheet. We requested a blanket twice and after 3 hours, we received another sheet. All this has been my observation in my first 3 hours here. I am not very optimistic about the rest of our vacation.

Reviewed July 16, 2021

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5.6
sita from United States
Couple
Standard
Stayed 1 night in April 2021

Not worth it”

The food and drinks at this resort is horrible. We were so disappointed- we thought at least one place there would be decent but no. The drinks are watered down. ( soda and alcoholic beverages). The rooms are small and the AC didn't work. Anytime we tried to call down to the front desk they either didn't answer or it took hours to get an answer/service. There were leaks in the hotel and cockroaches at the steakhouse. I will say that all staff were very friendly. The show at dinner was fun (but again horrible food). It's supposed to be "the entertainment" resort but there wasn't much entertainment offered- maybe due to covid. All in all, I wouldn't stay there again. In fact this resort ruined all inclusive for me. I would rather skip all inclusive and pay for my food and drinks and actually get something edible.

Reviewed April 19, 2021

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8.4
Excellent
Henry from United States
Family with teens
Ocean View Room
Stayed 3 nights in March 2021

Have to line up for everything ”

I expected this from the previous reviews of this place...and I was fine w/it until the 2nd night when all I wanted was a Diet Coke, but the only bar that was open by the pool was lined up w/over a dozen drunks. There’s some drinks in our ref in our room but that would’ve been a 10minutes walk. I found a bar in main building (cigar bar or something like that) asked a waitress for a cola and she said bartender not there, and another waitress came to help say the same thing. So ok “black vip bracelet” and all...why would y’all make it so hard for a guest to get a drink? I suggest soda machines and/or water stations!! We can’t drink pool water! sarcasm

Reviewed March 28, 2021

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10.0
Exceptional
Martin from Mexico
Couple
Room Assigned on Arrival
Stayed 3 nights in September 2020

Un excelente hotel todo incluido”

Cuando decides reservar un hotel, simplemente buscas relajarte y tener todas las comodidades durante tu estancia sin preocuparte. El Pyramid Oasis hotel ofrece todo eso. Lo recomendamos.

Reviewed September 29, 2020

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8.8
Excellent
Javier from Peru
Group
Pyramid Sunset view Room
Stayed 5 nights in March 2020

bueno para spring break”

el mejor hotel del mundo para pasar spring break en marzo-abril

Reviewed September 24, 2020

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10.0
Exceptional
YAN from Taiwan
Solo traveler
Stayed 2 nights in February 2019

超讚!不虛此行”

這次安排了兩天的住宿,節目表中禮拜五至週末活動最多,然後如果是黑色手環會玩的很開心且不受拘束,因為最靠海灘的bar及餐廳幾乎都是黑手環免費,服務人員中也有會說一點中文的,這在當地還滿少見的。到這裡度假除了適合夫妻、情侶,一個人也可以在各式主題party玩的很盡興!內建的賭場最低賭資也不高,推薦小賭怡情一下。

Reviewed February 10, 2019

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