9.2

Exceptional
0.7% this month
/10
(488 reviews)See what guests said
Highly rated by guests – 100% would recommend
Food & Dining6
Housekeeping6
Breakfast2
See map

9.4

Exceptional

Location rating score

Exceptional location - 2.6 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Pacific Place Mall

150 m

KidZania Jakarta

170 m

Cinemaxx

250 m

Giggle the Fun Factory

350 m

Senayan Golf Driving Range

360 m

Popular landmarks
Grand Indonesia Mall

3.4 km

National Museum

5.5 km

Gambir Train Station Building

5.7 km

National Monument (MONAS)

5.8 km

Jakarta Cathedral

6.6 km

Closest landmarks
Jakarta Stock Exchange

130 m

IDX - Indonesia Stock Exchange

130 m

Embassy of Jordan

180 m

Embassy of Denmark

360 m

The Energy Building

440 m

The Ritz-Carlton Jakarta, Pacific Place

"Super warmth, friendly and attentive staff."

Chee - May 3, 2022
Guest room - Bedroom The Ritz-Carlton Jakarta, Pacific Place
Lobby The Ritz-Carlton Jakarta, Pacific Place
Swimming pool [outdoor] The Ritz-Carlton Jakarta, Pacific Place
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Removed from saved list

Newly renovated

The Ritz-Carlton Jakarta, Pacific Place

Sudirman Central Business District (SCBD) JL. Jenderal Sudirman Kav.52-53, Sudirman, Jakarta, Indonesia, 12190 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Sudirman part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.6
Distance to city center3 km
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport9.6 km

Rooms available at The Ritz-Carlton Jakarta, Pacific Place

Exceptional
Room comfort & quality

9.3

Presidential Suite, Club level, 1 Bedroom Presidential Suite
...
  • City view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Guest room
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Larger Room
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ritz-Carlton Guest Room
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 127 m²/1367 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ritz-Carlton Suite
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Larger Suite, Club level, 1 Bedroom Executive Suite
...
    Enter dates to see prices
    Room, 1 King Bed, Non Smoking, Corner (Executive Grand)
    ...
    • Room size: 78 m²/840 ft²
    Enter dates to see prices
    Ritz-Carlton Suite With City View
    ...
    • Room size: 171 m²/1841 ft²
    • 1 king bed
    Enter dates to see prices
    Club Level One Bedroom Larger Corner King Suite
    ...
    • Room size: 127 m²/1367 ft²
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does The Ritz-Carlton Jakarta, Pacific Place have a hot tub?

    A hot tub is one of the facilities available at The Ritz-Carlton Jakarta, Pacific Place.

    What time is check-in and check-out at The Ritz-Carlton Jakarta, Pacific Place?

    Check-in is from 03:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to The Ritz-Carlton Jakarta, Pacific Place?

    The Ritz-Carlton Jakarta, Pacific Place is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 35 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Ritz-Carlton Jakarta, Pacific Place also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Ritz-Carlton Jakarta, Pacific Place has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at The Ritz-Carlton Jakarta, Pacific Place?

    Start your mornings right, with the à la carte, continental and buffet breakfast options offered at The Ritz-Carlton Jakarta, Pacific Place. A selection of food types including western and halal breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 550000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at The Ritz-Carlton Jakarta, Pacific Place?

    The Ritz-Carlton Jakarta, Pacific Place features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

    Can special events be hosted at The Ritz-Carlton Jakarta, Pacific Place?

    Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Ritz-Carlton Jakarta, Pacific Place. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

    Can business events be hosted at The Ritz-Carlton Jakarta, Pacific Place?

    On-site venues and convenient event services make The Ritz-Carlton Jakarta, Pacific Place an ideal choice for hosting events such as corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at The Ritz-Carlton Jakarta, Pacific Place?

    The Ritz-Carlton Jakarta, Pacific Place does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What is the closest train, metro, or bus station to The Ritz-Carlton Jakarta, Pacific Place?

    Istora is the closest train, metro, or bus station, about 180 m away from The Ritz-Carlton Jakarta, Pacific Place.

    What restaurants are nearby The Ritz-Carlton Jakarta, Pacific Place?

    Restaurants including Kintan Japanese Yakiniku, Kenny Rogers Roasters and PASOLA Restaurant are popular in The Ritz-Carlton Jakarta, Pacific Place’s neighborhood which is known as Sudirman.

    What popular shopping places are close to The Ritz-Carlton Jakarta, Pacific Place?

    Located in the Sudirman area, The Ritz-Carlton Jakarta, Pacific Place is close to great shopping choices like Pacific Place Mall, Plaza Semanggi and Galeries Lafayette.

    What are popular attractions near The Ritz-Carlton Jakarta, Pacific Place?

    Guests at The Ritz-Carlton Jakarta, Pacific Place can easily visit KidZania Jakarta, Giggle the Fun Factory and Taman Widya Chandra located in the Sudirman area.

    Show more questions
    See map

    Explore the neighborhood

    What people love about The Ritz-Carlton Jakarta, Pacific Place

    • 10

      Exceptional
      Staff 

      "Super warmth, friendly and attentive staff."

      Chee

      |

      May 3, 2022

    • 10

      Exceptional

      "Very customer-centered, flexible and proactively exceed guests expectations."

      Chee

      |

      May 3, 2022

    • 10

      Exceptional

      "Best place and strategic"

      Ivan

      |

      April 12, 2022

    Overall rating:

    9.2

    Exceptional
    488 reviews
    Cleanliness
    9.4
    Facilities
    9.2
    Location
    9.4
    Read all reviews >
    What travelers say they love:
    The pool is OK, we only stay for one night, will be back aga...
    Asian from Indonesia
    Family with young children
    More about The Ritz-Carlton Jakarta, Pacific Place

    More about The Ritz-Carlton Jakarta, Pacific Place

    The Ritz-Carlton Jakarta, Pacific Place

    Make everyday special with all that Jakarta has to offer with a stay at The Ritz-Carlton Jakarta, Pacific Place.
    At The Ritz-Carlton Jakarta, Pacific Place, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Jakarta is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
    For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
    Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Ritz-Carlton Jakarta, Pacific Place. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
    All rooms at The Ritz-Carlton Jakarta, Pacific Place are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at The Ritz-Carlton Jakarta, Pacific Place are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
    Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


    Dining and things to do

    Every day at The Ritz-Carlton Jakarta, Pacific Place begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    At The Ritz-Carlton Jakarta, Pacific Place you can even have groceries delivered to your room with their convenient service.
    Enjoy the countless activities offered at The Ritz-Carlton Jakarta, Pacific Place. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
    Family time on relaxed evenings is easy with the hotel's library and shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


    Around the property

    Don't miss out on all that Jakarta has to offer! Find that special item or souvenir that will commemorate your trip to Jakarta at Grand Indonesia Mall located 3.3 km away.

    Show more
    Amenities and facilities
    Exceptional
    Facilities

    9.2

    Most talked about facilities

    Food & Dining

    16 mentions

    Breakfast

    3 mentions

    Swimming Pool

    2 mentions

    Internet

    2 mentions

    Languages spoken

    • English
    • Arabic
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • French
    • German
    • Indonesian
    • Korean
    • Malay

    Outdoor

    • Bicycles

    Accessibility

    • Access all room by interior corridor
    • Accessibility for all meeting spaces
    • Accessible entrance to all on-site swimming pool
    • Accessible registration desk
    • Accessible rooms have doors 32-inch wide opening
    • Accessible route to the registration desk
    • Accessible vanities in all rooms
    • Adjustable height hand-held shower wand all rooms
    • Alarm clock telephone ringers in all rooms
    • Audible alarms in all guest rooms and suites
    • Audible alarms in all public hallways
    • Bathtub grab bars in some rooms
    • Bathtub seat in all rooms
    • Deadbolts on some guest room and suites doors
    • Electronic room key
    • Elevator
    • Entirely Route to accessible guest rooms
    • Entrance to on-site business center
    • Entrance to on-site fitness center
    • Entrance to on-site spa
    • Hearing accessible rooms some rooms
    • Lever handles on all guest room doors
    • Lowered electrical outlets in all rooms
    • Main entrance
    • Mobility accessibility in some rooms
    • Non-slip grab bars in all bathrooms
    • On-site accessible restaurants / lounges
    • On-site accessible self parking
    • Roll-in shower in all rooms
    • Safety chains and/or latches on all guest doors
    • Self-closing doors on all guest rooms and suites
    • Toilet seat at wheelchair height -- some rooms
    • Transfer showers in some guest rooms
    • TTY/TTD compatibilty in all rooms
    • View ports in all guest room and suites doors
    • Visual alarms in some guest rooms and suites
    • Visual alarms in some public hallways
    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • On-site entertainment
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Bottle of water
    • Breakfast [free]
    • Coffee shop
    • Fruits/snacks
    • Grocery delivery
    • Happy hour
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Grooming service
    • Invoice provided
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Playground

    Land sports

    • Golf course (within 3 km)

    Access

    • Allergy-free rooms
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Car power charging station
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Full English/Irish
    • Gluten-free
    • Buffet
    Restaurants on site

    PASOLA Restaurant

    • Cuisine: American, Asian, European
    • Menu: Buffet, A-la-carte
    Location
    Sudirman Central Business District (SCBD) JL. Jenderal Sudirman Kav.52-53, Sudirman, Jakarta, Indonesia, 12190
    Exceptional
    Location

    9.4

    Airports

    • Halim Perdanakusuma International Airport (HLP)
      9.6 km 32 min drive
    • Soekarno-Hatta International Airport (CGK)
      20.3 km 34 min drive

    Public transportation

    • Istora
      190 m
    • Senayan
      870 m

    Hospital or clinic

    • Semanggi Specialist Clinic
      560 m

    Shopping

    • Grand Indonesia Mall
      3.4 km

    Convenience store

    • On-site

    Cash withdrawal

    • ATM
      100 m 3 min walk
    What's nearby

    Popular landmarks

    • Grand Indonesia Mall
      3.4 km
    • National Museum
      5.5 km
    • Gambir Train Station Building
      5.7 km
    • National Monument (MONAS)
      5.8 km
    • Jakarta Cathedral
      6.6 km
    • Istiqlal Mosque
      8.8 km
    • Museum Bank Indonesia
      9.6 km
    • Jakarta Old Town
      10.1 km
    • Ancol Dreamland
      11.4 km
    • Beautiful Indonesia in Miniature Park
      15.1 km

    Nearby landmarks

    • Jakarta Stock Exchange
      130 m
    • IDX - Indonesia Stock Exchange
      130 m
    • Pacific Place Mall
      150 m
    • KidZania Jakarta
      170 m
    • Embassy of Jordan
      180 m
    • Istora
      190 m
    • Cinemaxx
      250 m
    • Giggle the Fun Factory
      350 m
    • Embassy of Denmark
      360 m
    • Senayan Golf Driving Range
      360 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • The room rates are based on single or double occupancy. Charges apply to additional guests.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-in until18:00
    • Check-out from12:00
    • Check-out until13:00
    • Reception open until00:00

    Getting around

    • Airport transfer fee35 IDR
    • Distance from city center3 km
    • Travel time to airport (minutes)40

    Extras

    • Breakfast charge (unless included in room price)550000 IDR
    • Daily Internet/Wi-Fi fee0 IDR

    The property

    • Non-smoking rooms/floorsyes
    • Number of bars/lounges1
    • Number of floors4
    • Number of restaurants1
    • Number of rooms 62
    • Room voltage220
    • Year property opened2007
    • Most recent renovation2021

    Parking

    • Daily parking fee0 IDR
    Property announcements

    All rates include 5 meal presentations from breakfast, light lunch, afternoon tea, dinner, dessert & cordials

    Reviews of The Ritz-Carlton Jakarta, Pacific Place from real guests

    Provided by verified guests of Agoda
    9.2
    /
    10
    Exceptional
    Cleanliness9.4
    Facilities9.2
    Location9.4
    Room comfort and quality9.3
    Service9.5
    Value for money8.6
    High score for Jakarta
    Rating
    9+ Exceptional (140)
    8-9 Excellent (46)
    7-8 Very Good (23)
    6-7 Good (4)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (42)
    Jun - Aug (47)
    Sep - Nov (60)
    Dec - Feb (68)
    All guests (366)
    All languages

    Show reviews that mention 

    Showing 217 verified guest comments
    12345
    10.0
    Exceptional
    siti from Indonesia
    Business traveler
    Guest room
    Stayed 1 night in December 2013

    centrally located & Superb room”

    Interior Design, Comfort, privacy & Food

    Ritz-Carlton Pacific Place hotel is one of my favourite hotel in Jakarta. The hotel located next to the shopping mall, which open 12 hours from 10 am-10 pm. The gym has plenty of machine. The food is very good. The bathroom is gigantic. The best bathroom in jakarta.

    Reviewed December 30, 2013

    See room deals

    10.0
    Exceptional
    Glenda from Indonesia
    Group
    Stayed 2 nights in July 2012

    Beautiful Hotel with great staff”

    Complete meals and nearby Shopping Mall

    I really love Ritz Carlton Pacific Place Jakarta. This is the best hotel i ever been. Friendly Staff, very spacious room with nice view from the bathtub and of course included 5 times meal in a day. Really all you have to do is relaxing and enjoy all the luxuries they offer.

    Reviewed July 28, 2012

    See room deals

    10.0
    Exceptional
    Glenda from Indonesia
    Solo traveler
    Stayed 1 night in June 2012

    Best Hotel”

    Nearby Pacific Place Mall and Nice Room

    I just love staying at Ritz Carlton Pacific Place Jakarta, Everything is just perfect. The best staff and location as well. Foods are great too. Highly recommended for those who want to go to Jakarta for pleasure, Business or others.

    Reviewed July 06, 2012

    See room deals

    9.3
    Exceptional
    Mimin from Indonesia
    Family with young children
    Stayed 1 night in May 2012

    "Warm welcome that make you feel at home"”

    Easy access to shopping mall , great foods , big rooms.

    One of those hotel that you will want to return just after you check out. I strongly recommend The Ritz-Carlton Pacific Palace Jakarta Hotel and I am sure you will have a pleasant and memorable stay.

    Reviewed May 11, 2012

    See room deals

    9.3
    Exceptional
    Yew from Malaysia
    Business traveler
    Larger Room
    Stayed 2 nights in March 2014

    Great service and food”

    Service, from the welcome drink to the attentiveness of the staff to offer complimentary breakfast when checking in early. Rooms was provided as soon as it was ready before check in time.

    It was great. IT's pricy as it's Ritz after all, there are loads of restaurants on the 4th and 5th floor at PAcific Place. The hotel is connected to PAcific Place as well as across the road to multiple shopping galleries and eateries. Their breakfast was one of the better ones, service was superb even when there were no seats available they opened the conference/meeting rooms for us to dine in. High tea is also complimentary.

    Reviewed March 20, 2014

    See room deals

    10.0
    Exceptional
    Susiana from Indonesia
    Business traveler
    Stayed 1 night in October 2017

    The best hotel in Jakarta”

    I stayed in this property because I have to attend an event there. To my surprise, this hotel provided and deliver more than I expected. Ritz Carlton Pacific Place showed what the word “hospitality” really means. Bravo!!!

    Reviewed November 14, 2017

    See room deals

    10.0
    Exceptional
    Dalisay from Australia
    Solo traveler
    Stayed 2 nights in March 2013

    Fantastic!”

    My suite, the staff in the dining room on the 21st floor, Illy cofee supplied in my room.

    It was superb. They serve breakfast from 6-10am then morning tea from 10am to 12midday, then lunch from 12midday to 2pm, then afternoon tea from 2pm till 5pm then dinner from 5pm to 9pm, then supper from 9pm to 11pm. Exceptional quality food and all are free, comes standard with my room, unbelievable. They even presented me with a Ritz-Carlton T-shirt as a present on my last day there in the dining room. The staff speaks very good English. Outstanding with their customer service, particularly Melandhi, Sue and Michelle, these three made me feel I'm home.

    Reviewed April 08, 2013

    See room deals

    8.0
    Excellent
    siti from Indonesia
    Business traveler
    Guest room
    Stayed 1 night in December 2013

    awsome room & in-room dining”

    awsome city view, awsome in-room dining, awsome room

    Ritz-Carlton Pacific Place hotel is one of my favourite hotel in Jakarta. The hotel located next to the shopping mall, which open 12 hours from 10 am-10 pm. The gym has plenty of machine. The food is very good. The bathroom is gigantic. The best bathroom & bath tub in jakarta.

    Reviewed December 30, 2013

    See room deals

    8.7
    Excellent
    Margaret from Australia
    Couple
    Stayed 1 night in July 2010

    Margaret”

    Room was fabulous - well appointed, modern and luxurious. Outside pool area was lovely too.
    Lounge furnishings - too much paisley!

    We had a fabulously relaxing 24 hours at the Ritz Carlton. Check-in time at 12pm is great - means you can make the most of a weekend. Staff were flexible about checking out time which was also great. Food was lovely, and view of Jakarta was great(especially at night time)

    Reviewed July 14, 2010

    See room deals

    10.0
    Exceptional
    Glenda from Indonesia
    Solo traveler
    Stayed 1 night in December 2011

    Great Hotel”

    easy access for foodcourt and shopping mall

    I just love staying in this hotel, for business, for shopping or holiday, this is the best choice. Connected to one of the best mall in Jakarta, Pacific Place, makes it more convenient for me.

    Reviewed May 09, 2012

    See room deals

    9.7
    Exceptional
    Jazreel from Indonesia
    Couple
    Guest room
    Stayed 2 nights in June 2014

    TOP Hotel”

    SERVICE, CLEANLINESS, GOOD FOOD

    My Stay at The Ritz Carlton Hotel was absolutely amazing. Good service 5 times buffet in a day. Although there are not much variety of the food, but it is still consider as good. Very proffesional staff and very good service.

    Reviewed October 21, 2014

    See room deals

    9.7
    Exceptional
    Franciscus from Indonesia
    Family with young children
    Stayed 1 night in June 2012

    Nice Hotel”

    Service was a top-notch

    This hotel provides great service during my stay. Service was excellent. DVD player was available in the room, PS3 is available also upon request free of charge. Located next to Pacific Place shopping mall. All staffs have been very polite and helpful. This hotel is a very good place to do business and leisure. Internet connection is free and fast.

    Reviewed June 27, 2012

    See room deals

    9.7
    Exceptional
    Jasmine from Singapore
    Business traveler
    Stayed 2 nights in January 2013

    Very polite staff”

    the rooms were great

    It is definitely a recommendable hotel. There maybe a lot of good hotels but very few have powerful shower heads. And Ritz definitely do have it. Coming back to a comfortable room in Jakarta is definitely important.

    Reviewed February 03, 2013

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    10.0
    Exceptional
    Winardi from Indonesia
    Family with young children
    Guest room
    Stayed 1 night in July 2015

    Simply the best 5 star hotel in jakarta”

    SERVICE, CLEAN, LOCATION

    The best 5 star hotel in jakarta, as expected the hotel service was superb, all the hotel employees was nice and accomodative, the service is excellent. I stayed at the grand deluxe room, the room is big and the best hotel bathroom in jakarta, the bathroom is big, and nice. The food is high quality and enough selection. I think that the hotel is live up to expectation.

    Reviewed July 19, 2015

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    10.0
    Exceptional
    Julyanti from Indonesia
    Couple
    Guest room
    Stayed 1 night in September 2020

    all staff in hotel is a good person”

    thank you for all staff in hotel Ritz Carlton, all the staff make me comfort all the time

    Reviewed October 13, 2020

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    Dear Julyanti, Thank you very much for choosing The Ritz-Carlton, Jakarta, Pacific Place for your stay and it is a pleasure to welcome you to our hotel. We would like to thank you for sharing your feedback on Agoda. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit Thank you for staying at The Ritz-Carlton Jakarta, Pacific Place and we look forward to welcoming you back for another memorable experience soon. Best regards, Subin Dharman

    Responded January 15, 2021
    The Ritz-Carlton Jakarta, Pacific Place
    9.0
    Exceptional
    Ngee from Singapore
    Family with young children
    Stayed 4 nights in November 2010

    Awesome Hotel and outstanding service”

    Personal Service Oriented, Great Location in Pacific Shopping Mall
    WiFi if can be easily configured for guest will be great

    My Family was on a holiday trip to attend a wedding in Ritz Calton hotel and so we book the same hotel for our stay. The moment we check in, the service was very personal and the hotel room was awesome. Overall rating was a 6 star.

    Reviewed December 04, 2010

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    10.0
    Exceptional
    Alfred from Canada
    Family with teens
    Guest room
    Stayed 4 nights in August 2020

    Exceptional”

    Ritz is just a great place to stay. The staff is awesome and the take great care of everyone, including the children.

    Reviewed August 25, 2020

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    9.7
    Exceptional
    Byung from South Korea
    Family with young children
    Stayed 1 night in September 2010

    Best Hotel in Jakarta”

    lounge, room, service, food quality

    one of best hotel in Jakarta, Food in club lounge was great. room was comforatable , also rest room was big and luxry,

    Reviewed September 20, 2010

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    9.7
    Exceptional
    jimmy from Indonesia
    Solo traveler
    Stayed 1 night in January 2013

    Fantastic hotel”

    Luxury hotel

    The best hotel in Jakarta. Environment of this hotel is very nice and comfortable. Room's design and all the facilities are amazing. I'm very happy about this hotel's service.

    Reviewed January 24, 2013

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    10.0
    Exceptional
    Kew from Malaysia
    Family with teens
    Guest room
    Stayed 1 night in February 2014

    A very pleasant and memorable experience. ”

    Top class service, very polite and knowledgeable staff who know you by name. Feeling of security and beautiful view of city from 21st floor.

    After our first stay, we returned 3 weeks later because we enjoyed the hospitality so much. We also felt very secured in the hotel. Its direct link to a mall is very convenient. There's no need to leave the hotel because everything is made so comfortable and available. There's a great view of the city from the top floor while you have your meals. The sumptuous variety of food available throughout the day is a great experience. This is a wonderful place to stay for not just once, but many times more!

    Reviewed February 21, 2014

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