The Ritz-Carlton Jakarta, Pacific Place

Sudirman Central Business District (SCBD) JL. Jenderal Sudirman Kav.52-53, Sudirman, Jakarta, Indonesia, 12190 - See map
Free Wi-Fi
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The Ritz-Carlton Jakarta, Pacific Place

"To my surprise, this hotel provided and deliver more than I expected."

Susiana - November 14, 2017
Deluxe Grand Club, Club level, Guest room, 1 King - Bed The Ritz-Carlton Jakarta, Pacific Place
 The Ritz-Carlton Jakarta, Pacific Place
Lobby The Ritz-Carlton Jakarta, Pacific Place
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Jakarta Stock Exchange 130 m
IDX - Indonesia Stock Exchange 130 m
Pacific Place Mall 150 m
KidZania Jakarta 170 m
Embassy of Jordan 180 m
Istora 190 m
Cinemaxx 250 m
Giggle the Fun Factory 350 m
Embassy of Denmark 360 m
Senayan Golf Driving Range 360 m
Nearby landmarks
Grand Indonesia Mall 3.4 km
National Museum 5.45 km
Gambir Train Station Building 5.74 km
National Monument (MONAS) 5.78 km
Jakarta Cathedral 6.58 km
Istiqlal Mosque 8.81 km
Museum Bank Indonesia 9.63 km
Jakarta Old Town 10.05 km
Ancol Dreamland 11.4 km
Beautiful Indonesia in Miniature Park 15.08 km
9.4

Exceptional

Location rating score

2.6 kilometers from city center
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
  • 210 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.6
Distance to city center3 km
Location rating9.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport9.6 km

Rooms available at The Ritz-Carlton Jakarta, Pacific Place

Exceptional
Room comfort & quality
9.3
Presidential Suite, Club level, 1 Bedroom Presidential Suite
Presidential Suite, Club level, 1 Bedroom Presidential Suite
...
  • City view
  • Non-smoking
  • 1 king bed
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Super Deluxe Grand Club, Club level, Larger Guest room
Super Deluxe Grand Club, Club level, Larger Guest room
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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Mayfair Club Suite, Club level, 1 Bedroom Junior Suite
Mayfair Club Suite, Club level, 1 Bedroom Junior Suite
...
  • Room size: 127 m²/1367 ft²
  • City view
  • 1 king bed
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Deluxe Grand Club, Club level, Guest room, 1 King
Deluxe Grand Club, Club level, Guest room, 1 King
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
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Executive Grand Club, Club level, Larger Guest room, 1 King
Executive Grand Club, Club level, Larger Guest room, 1 King
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
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Ritz-Carlton Suite, Club level, 1 Bedroom Executive Suite
Ritz-Carlton Suite, Club level, 1 Bedroom Executive Suite
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
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Deluxe Grand Club Room with City View
Deluxe Grand Club Room with City View
...
  • Room size: 72 m²/775 ft²
  • 1 king bed
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Deluxe Grand Club Room with City View
Deluxe Grand Club Room with City View
...
  • Room size: 72 m²/775 ft²
  • 1 king bed
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Mayfair Club Suite with City View
Mayfair Club Suite with City View
...
  • Room size: 127 m²/1367 ft²
  • 1 king bed
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Superior Deluxe Grand Club King Room
Superior Deluxe Grand Club King Room
...
  • Room size: 74 m²/797 ft²
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at The Ritz-Carlton Jakarta, Pacific Place?

Check-in is from 03:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 35 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Ritz-Carlton Jakarta, Pacific Place also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Ritz-Carlton Jakarta, Pacific Place has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about The Ritz-Carlton Jakarta, Pacific Place

  • 9.6
    Exceptional
    Staff 

    "Staff friendly, good location, Good facitilies, and have big room."

    Muhamad

    |

    October 8, 2017

  • 9.6
    Exceptional
    Staff 

    "The staff were all excellent everywhere in the hotel."

    igisty

    |

    July 21, 2019

  • 9.6
    Exceptional
    Spaciousness

    "The hotel is very spacious and beautiful."

    Sherly

    |

    November 29, 2017

Property ranking|Compared to 2,625 Jakarta properties
See all rankings
Service score
9.4/10
Cleanliness score
9.4/10
Room comfort score
9.3/10
Room size
129 sqm.
Better than
99
%
of Jakarta properties
Better than
99
%
of Jakarta properties
Better than
99
%
of Jakarta properties
Bigger than
99
%
of Jakarta properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
9.2
Exceptional
447 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.4
Read all reviews >
What travelers say they love:
Staffs are really kind and room size is big enough for our f...
heesun from South Korea
Family with young children
More about The Ritz-Carlton Jakarta, Pacific Place

More about The Ritz-Carlton Jakarta, Pacific Place

This luxurious accommodation in the heart of Jakarta's most prestigious commercial district is the place to be when special occasions arise. Boasting an opulent interior and a grand ballroom of 44,000sqf, The Ritz-Carlton Jakarta, Pacific Place is the address for luxury, class, and top-of-the-line services. There are 62 elegant guest rooms available, with choices ranging from Resident Suites for visitors and long stay guests to Executive Grand Club Rooms for corporate personnel. Each unit at the Ritz-Carlton Jakarta is spacious, generously equipped with modern amenities and employs Bvlgari bath essentials to ensure that their guests receive only the best. Hotel facilities are also second to none, with an outdoor pool, whirlpool, sauna, and health club for those who wants to relax. There is also a jogging track, outdoor basketball court, tennis court, and a fitness center for guests who like to keep active. Within close proximity to The Ritz-Carlton Jakarta, Pacific Place is the city's Stock Exchange, upscale shopping, and some of the best entertainment venue in the country.

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Most talked about facilities

Food & Dining
16 mentions
Breakfast
3 mentions
Swimming Pool
2 mentions
Internet
2 mentions

What they offer

10.0
Exceptional

"We feel like family and home, it was very good experience."

zakaria

|

December 20, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Full English/Irish
Gluten-free
Buffet

Restaurants on site

PASOLA Restaurant
Cuisine:American, Asian, European
Menu:Buffet, A-la-carte

Nearby restaurants

Indonesian cuisine
Indonesian cuisine
Bengawan
3.8 km Indonesian, International, Mexican
The Harvest Deli
4.1 km Indonesian, Southwestern
Hermitage Lounge
4.2 km Indonesian
American cuisine
American cuisine
J Co Donuts & Coffee
660 m American, Cafe
Front Row
680 m American, European
Choux Cream
690 m American
Asian cuisine
Asian cuisine
Lucy in the Sky
120 m Asian
QQ Kopitiam
290 m Asian, Malaysian
Poke Sushi
590 m Asian, Japanese, Seafood

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Ritz-Carlton Jakarta, Pacific Place from real guests

Overall rating
9.2
Exceptional
From 447 reviews
9.5Service
9.4Cleanliness
9.4Location
Agoda Reviews (319)Booking.com Reviews (128)
Rating via Agoda9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.4
Room comfort and quality9.3
Service9.5
Value for money8.6
High score for Jakarta
Rating
9+ Exceptional (126)
8-9 Excellent (46)
7-8 Very Good (23)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (35)
Jun - Aug (45)
Sep - Nov (59)
Dec - Feb (64)
Don't miss out!Properties in Jakarta are being booked every minute!
All guests (319)
All languages

Show reviews that mention 

Showing 203 verified guest comments
12345
10.0
Exceptional
siti from Indonesia
Business traveler
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 1 night in December 2013

centrally located & Superb room”

Interior Design, Comfort, privacy & Food

Ritz-Carlton Pacific Place hotel is one of my favourite hotel in Jakarta. The hotel located next to the shopping mall, which open 12 hours from 10 am-10 pm. The gym has plenty of machine. The food is very good. The bathroom is gigantic. The best bathroom in jakarta.

Reviewed December 30, 2013
10.0
Exceptional
Glenda from Indonesia
Group
Stayed 2 nights in July 2012

Beautiful Hotel with great staff”

Complete meals and nearby Shopping Mall

I really love Ritz Carlton Pacific Place Jakarta. This is the best hotel i ever been. Friendly Staff, very spacious room with nice view from the bathtub and of course included 5 times meal in a day. Really all you have to do is relaxing and enjoy all the luxuries they offer.

Reviewed July 28, 2012
10.0
Exceptional
Glenda from Indonesia
Solo traveler
Stayed 1 night in June 2012

Best Hotel”

Nearby Pacific Place Mall and Nice Room

I just love staying at Ritz Carlton Pacific Place Jakarta, Everything is just perfect. The best staff and location as well. Foods are great too. Highly recommended for those who want to go to Jakarta for pleasure, Business or others.

Reviewed July 06, 2012
9.3
Exceptional
Mimin from Indonesia
Family with young children
Stayed 1 night in May 2012

"Warm welcome that make you feel at home"”

Easy access to shopping mall , great foods , big rooms.

One of those hotel that you will want to return just after you check out. I strongly recommend The Ritz-Carlton Pacific Palace Jakarta Hotel and I am sure you will have a pleasant and memorable stay.

Reviewed May 11, 2012
9.3
Exceptional
Yew from Malaysia
Business traveler
Executive Grand Club, Club level, Larger Guest room, 1 King
Stayed 2 nights in March 2014

Great service and food”

Service, from the welcome drink to the attentiveness of the staff to offer complimentary breakfast when checking in early. Rooms was provided as soon as it was ready before check in time.

It was great. IT's pricy as it's Ritz after all, there are loads of restaurants on the 4th and 5th floor at PAcific Place. The hotel is connected to PAcific Place as well as across the road to multiple shopping galleries and eateries. Their breakfast was one of the better ones, service was superb even when there were no seats available they opened the conference/meeting rooms for us to dine in. High tea is also complimentary.

Reviewed March 20, 2014
10.0
Exceptional
Susiana from Indonesia
Business traveler
Stayed 1 night in October 2017

The best hotel in Jakarta”

I stayed in this property because I have to attend an event there. To my surprise, this hotel provided and deliver more than I expected. Ritz Carlton Pacific Place showed what the word “hospitality” really means. Bravo!!!

Reviewed November 14, 2017
10.0
Exceptional
Dalisay from Australia
Solo traveler
Stayed 2 nights in March 2013

Fantastic!”

My suite, the staff in the dining room on the 21st floor, Illy cofee supplied in my room.

It was superb. They serve breakfast from 6-10am then morning tea from 10am to 12midday, then lunch from 12midday to 2pm, then afternoon tea from 2pm till 5pm then dinner from 5pm to 9pm, then supper from 9pm to 11pm. Exceptional quality food and all are free, comes standard with my room, unbelievable. They even presented me with a Ritz-Carlton T-shirt as a present on my last day there in the dining room. The staff speaks very good English. Outstanding with their customer service, particularly Melandhi, Sue and Michelle, these three made me feel I'm home.

Reviewed April 08, 2013
8.0
Excellent
siti from Indonesia
Business traveler
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 1 night in December 2013

awsome room & in-room dining”

awsome city view, awsome in-room dining, awsome room

Ritz-Carlton Pacific Place hotel is one of my favourite hotel in Jakarta. The hotel located next to the shopping mall, which open 12 hours from 10 am-10 pm. The gym has plenty of machine. The food is very good. The bathroom is gigantic. The best bathroom & bath tub in jakarta.

Reviewed December 30, 2013
8.7
Excellent
Margaret from Australia
Couple
Stayed 1 night in July 2010

Margaret”

Room was fabulous - well appointed, modern and luxurious. Outside pool area was lovely too.
Lounge furnishings - too much paisley!

We had a fabulously relaxing 24 hours at the Ritz Carlton. Check-in time at 12pm is great - means you can make the most of a weekend. Staff were flexible about checking out time which was also great. Food was lovely, and view of Jakarta was great(especially at night time)

Reviewed July 14, 2010
10.0
Exceptional
Glenda from Indonesia
Solo traveler
Stayed 1 night in December 2011

Great Hotel”

easy access for foodcourt and shopping mall

I just love staying in this hotel, for business, for shopping or holiday, this is the best choice. Connected to one of the best mall in Jakarta, Pacific Place, makes it more convenient for me.

Reviewed May 09, 2012
9.7
Exceptional
Jazreel from Indonesia
Couple
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 2 nights in June 2014

TOP Hotel”

SERVICE, CLEANLINESS, GOOD FOOD

My Stay at The Ritz Carlton Hotel was absolutely amazing. Good service 5 times buffet in a day. Although there are not much variety of the food, but it is still consider as good. Very proffesional staff and very good service.

Reviewed October 21, 2014
9.7
Exceptional
Franciscus from Indonesia
Family with young children
Stayed 1 night in June 2012

Nice Hotel”

Service was a top-notch

This hotel provides great service during my stay. Service was excellent. DVD player was available in the room, PS3 is available also upon request free of charge. Located next to Pacific Place shopping mall. All staffs have been very polite and helpful. This hotel is a very good place to do business and leisure. Internet connection is free and fast.

Reviewed June 27, 2012
9.7
Exceptional
Jasmine from Singapore
Business traveler
Stayed 2 nights in January 2013

Very polite staff”

the rooms were great

It is definitely a recommendable hotel. There maybe a lot of good hotels but very few have powerful shower heads. And Ritz definitely do have it. Coming back to a comfortable room in Jakarta is definitely important.

Reviewed February 03, 2013
10.0
Exceptional
Winardi from Indonesia
Family with young children
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 1 night in July 2015

Simply the best 5 star hotel in jakarta”

SERVICE, CLEAN, LOCATION

The best 5 star hotel in jakarta, as expected the hotel service was superb, all the hotel employees was nice and accomodative, the service is excellent. I stayed at the grand deluxe room, the room is big and the best hotel bathroom in jakarta, the bathroom is big, and nice. The food is high quality and enough selection. I think that the hotel is live up to expectation.

Reviewed July 19, 2015
10.0
Exceptional
Julyanti from Indonesia
Couple
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 1 night in September 2020

all staff in hotel is a good person”

thank you for all staff in hotel Ritz Carlton, all the staff make me comfort all the time

Reviewed October 13, 2020

Dear Julyanti, Thank you very much for choosing The Ritz-Carlton, Jakarta, Pacific Place for your stay and it is a pleasure to welcome you to our hotel. We would like to thank you for sharing your feedback on Agoda. At The Ritz-Carlton Pacific Place, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit Thank you for staying at The Ritz-Carlton Jakarta, Pacific Place and we look forward to welcoming you back for another memorable experience soon. Best regards, Subin Dharman

Responded January 15, 2021
The Ritz-Carlton Jakarta, Pacific Place
9.0
Exceptional
Ngee from Singapore
Family with young children
Stayed 4 nights in November 2010

Awesome Hotel and outstanding service”

Personal Service Oriented, Great Location in Pacific Shopping Mall
WiFi if can be easily configured for guest will be great

My Family was on a holiday trip to attend a wedding in Ritz Calton hotel and so we book the same hotel for our stay. The moment we check in, the service was very personal and the hotel room was awesome. Overall rating was a 6 star.

Reviewed December 04, 2010
10.0
Exceptional
Alfred from Canada
Family with teens
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 4 nights in August 2020

Exceptional”

Ritz is just a great place to stay. The staff is awesome and the take great care of everyone, including the children.

Reviewed August 25, 2020
9.7
Exceptional
Byung from South Korea
Family with young children
Stayed 1 night in September 2010

Best Hotel in Jakarta”

lounge, room, service, food quality

one of best hotel in Jakarta, Food in club lounge was great. room was comforatable , also rest room was big and luxry,

Reviewed September 20, 2010
9.7
Exceptional
jimmy from Indonesia
Solo traveler
Stayed 1 night in January 2013

Fantastic hotel”

Luxury hotel

The best hotel in Jakarta. Environment of this hotel is very nice and comfortable. Room's design and all the facilities are amazing. I'm very happy about this hotel's service.

Reviewed January 24, 2013
10.0
Exceptional
Kew from Malaysia
Family with teens
Deluxe Grand Club, Club level, Guest room, 1 King
Stayed 1 night in February 2014

A very pleasant and memorable experience. ”

Top class service, very polite and knowledgeable staff who know you by name. Feeling of security and beautiful view of city from 21st floor.

After our first stay, we returned 3 weeks later because we enjoyed the hospitality so much. We also felt very secured in the hotel. Its direct link to a mall is very convenient. There's no need to leave the hotel because everything is made so comfortable and available. There's a great view of the city from the top floor while you have your meals. The sumptuous variety of food available throughout the day is a great experience. This is a wonderful place to stay for not just once, but many times more!

Reviewed February 21, 2014
12345
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