"Great Hotel and fantastic staff!!!"
October 15, 2018
290 meters to public transportation
Located in heart of Kuala Lumpur
|Value for money||8.3|
|Distance to city center||0.5km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||17.8 km|
August 3, 2017
"Room is cozy and spacious."
October 1, 2018
"From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery."
June 24, 2017
"Rooms (we had an adjoining one bedrm and twin room) were of..."
February 3, 2017
This luxury hotel is one of Kuala Lumpur’s finest, offering its prestigious guests the most elegant accommodation in the city’s best location. The The Ritz-Carlton, Kuala Lumpur is located at the city’s most prestigious address in the Golden Triangle district, only minutes from all of the city’s exciting shopping malls and attractions. Kuala Lumpur’s newest shopping mall, Pavilion, is less than a five-minute walk from the hotel, while other high-end shopping destinations are also a stone’s throw away. After a long day of shopping and sightseeing, step back into the luxury and comfort of the Ritz Carlton and let your personal butler assist you with whatever you may need. If you’re looking for a special and unique experience, look no further than The Ritz-Carlton, Kuala Lumpur.
"The hotel is as expected for a RC in terms of location, faci..."
December 16, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Located at the heart of bukit bintang. Great for shopping and dining experince. Hotel was 10/10 .
Nice Hotel & Good location to stay”
The Hotel is just walking distance to Pavilion, Bukit Bintang, surrounded by many local food. Hotel is Nice, the bed is comfortable, but I think for Ritz Carlton the twin bed is so small, staff is helpful, food is perfect.
The hotel is as expected for a RC in terms of location, facility and finish. The butler service that comes as part of the club package is amazing and well worth the upgrade. From the pressing service to the shoe shine to the assistance arranging transport it was seamless and spoke to the next tier level of service that you may expect from a club level access at a RC. That said the club facilities themselves and the night staff leave a lot to be desired. The club lounge is dated and basic, the staff undertrained and the area is lacking personality and atmosphere. I personal also had communication issues with the staff in English.
Smelly and stained carpets”
We booked the 2 bedroom suite, the room smelled and carpet has many stains. We requested change of room but it was the same kind of conditions. Then we suggested to downgrade to smaller rooms at the newer wing. They didn’t apologise or compensate in any other ways and took more than an hour to settle the process. Hotel need to upgrade its room and train the check in counter staff.
Great stay !!!”
We had a pleasant stay for 2 nights. The butler service was good. Staffs were very friendly and polite. In room dining was fast and food was delicious. Overall, we were extremely happy and satisfied. Highly recommended for this hotel.
3 bedroom suite”
It was a very pleasant stay! Super spacious 3 bed room suite big enough for large group! Staff was very accommodating to special requests and displayed very professional hospitality. Definitely will be back again!
Nice and classy hotel”
Enjoy my business trip staying in the hotel , everything feel safe and secure. Good environment inside the hotel especially when meeting clients . Great Job
Great Hospitality ”
Definitely we will come back again! Everything just perfect, they have the butler service basically like a room service but more personalized, we asked them to make an instant noodle at night and the presentation was amazing. They also can help us to pack out stuff. The hotel is connected to the starhill mal and surrounded by malls.
Epitome of service excellence”
I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!
Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”
As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.
Stunning Hotel in the heart of KL ”
We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.
Renovated hotel in a good location”
Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.
The best stay we've ever had”
The hotel staff (Nelly) upgraded our room when we mentioned that we were there for our honeymoon. We had the most pleasant stay there. The room was nice. They even made our bed with rose petals and prepared a hot water bath for us. The complimentary honeymoon cake was also very delicious! Really enjoyed our stay. Will definitely come back again!
Overall, Not bad. But the distance to shopping is a bit too far. The air-cond is too cold even after you switched off the system. TV not very clear, wash basin water stopper alway closed up thus water could not drain away. I have to remove the whole stopper and put it aside. It leaves a hole in the centre. I have to be very careful not to drop anything into the basin hole.
Nice room with attentive friendly staff”
The check in and out was super fast. The luggage was in my room in super fast too. The room was very nice. The gym was not stocked with all kinds of gear, but what it has was good quality and sufficient for me; the gym was frequently used but not too crowded and very clean. I really liked the two pools, it kept the crowds apart and had different opening times. Breakfast was good but not excellent like other Ritz hotels. The waiting time was non-existent so it maybe breakfast before meetings very convenient.
International luxurious hotel and really up to 5*”
Only two slight down points for this hotel. The first is small lobby n second is a bit far away ( just few minutes more) from famous shopping place pavilion ( compare to JW Marriot n westin. Others than that this is just another perfect 5 stars hotel.
I stayed only one night. It was my girl friend's birthday and I booked Ritz Carlton thinking that they are most likely to get something arranged for our late post midnight arrival without needing much explanation. And I was not disappointed! I called guest relations in the middle of the night before our arrival and basically just asked for a birthday cake to be in the room at arrival the next late evening - and the floor butler outdid himself preparing a really cute arrangemnt for us. Thanks for that! Besides that staff was generally very attentive giving the place a really personal feel - not something easy to expect in a large business hotel.
Luxury Hotel, Centrally Located, Comfotable Stay”
International 5-star hotel standard, expectations was high and it did not fail me. Having stayed at many international 5-star hotel chains, this probably ranks as one of the best. Comfortable bed, good quality linen, extremely spacious rooms and room layout/design was top-notch. Butler service was a nice touch. And they served iced fruit-infused tea while I was waiting to check-in. Was a little pricey, but paying for quality. Breakfast selection wasn't that fantastic though, but the other positive aspects of the hotel more than made up for it. good stay overall. Highly recommended.
Live like a King”
Ritz Carlton really knows how to take care of their guest. This hotel was amazing, everything was of such high quality. It had the most comfortable bed in the world and all the fit and finish was perfect. Not to mention, the price I paid for this hotel is much less than anywhere else in the world for Ritz Carlton quality. Definitely stay here, live it up.
The Ritz-Carlton, Kuala Lumpur