The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur

168 Jalan Imbi, KLCC, Kuala Lumpur, Malaysia, 55100
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    Deluxe Room, Guest room, 1 King - Bed The Ritz-Carlton, Kuala Lumpur
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    The Ritz-Carlton, Kuala Lumpur Reviews

    8.7
    Excellent
    /10
    (879 reviews)See what guests said
    10.0
    Exceptional

    "Great Hotel and fantastic staff!!!"

    Torben

    -

    October 15, 2018

    9.0
    Exceptional cleanliness
    Recommended by 93% of guests

    Things you’ll love about The Ritz-Carlton, Kuala Lumpur

    Things you'll love

    • 290 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Pavilion Kuala Lumpur190 m
  • Aquaria KLCC300 m
  • Kuala Lumpur City Centre (KLCC)640 m
  • Suria KLCC740 m
  • Petronas Twin Towers850 m
  • Petaling Street1.83 km
  • Sri Maha Mariamman Temple2.05 km
  • Thean Hou Temple4.28 km
  • Mid Valley Mega Mall5.36 km
  • Batu Caves10.62 km
  • Value for money8.3
    Distance to city center0.5km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.8 km

    Rooms available at The Ritz-Carlton, Kuala Lumpur

    9.0
    Excellent
    Room comfort & quality
    Two bedroom Suite, 2 Bedroom 2 room Suite, City view
    Two bedroom Suite, 2 Bedroom 2 room Suite, City view
    ...
    • Room size: 178 m²/1916 ft²
    • City view
    • 2 single beds and 1 king b...
    Enter dates to see prices
    Three Bedroom Suite, 3 Bedroom Suite, City view
    Three Bedroom Suite, 3 Bedroom Suite, City view
    ...
    • Room size: 200 m²/2153 ft²
    • City view
    • 2 single beds and 1 double...
    Enter dates to see prices
    Club Deluxe, Club level, Guest room, 1 King
    Club Deluxe, Club level, Guest room, 1 King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Suite, Club level, 1 Bedroom Suite, 1 King
    Club Suite, Club level, 1 Bedroom Suite, 1 King
    ...
    • Room size: 83 m²/893 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Deluxe, Larger Guest room, 1 King, City view
    Executive Deluxe, Larger Guest room, 1 King, City view
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Three-Bedroom Suite
    Three-Bedroom Suite
    ...
    • Room size: 210 m²/2260 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Deluxe Room, Guest room, 1 King
    Deluxe Room, Guest room, 1 King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
    Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
    ...
    • Room size: 219 m²/2357 ft²
    • City view
    Enter dates to see prices
    1 Bedroom Suite, King
    1 Bedroom Suite, King
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    Enter dates to see prices
    One-Bedroom King Suite
    One-Bedroom King Suite
    ...
    • Room size: 68 m²/732 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Have a question for The Ritz-Carlton, Kuala Lumpur?

    What people love about The Ritz-Carlton, Kuala Lumpur

    • 10.0
      Exceptional

      "Good service."

      Wen K.

      |

      August 3, 2017

    • 9.2
      Exceptional

      "Room is cozy and spacious."

      Pong

      |

      October 1, 2018

    • 10.0
      Exceptional

      "From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery."

      Rafael J.

      |

      June 24, 2017

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    More about The Ritz-Carlton, Kuala Lumpur

    More about The Ritz-Carlton, Kuala Lumpur

    10.0
    Exceptional

    "Rooms (we had an adjoining one bedrm and twin room) were of..."

    Victoria Y.

    |

    February 3, 2017

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "The hotel is as expected for a RC in terms of location, faci..."

    Scott

    |

    December 16, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Jake's Charbroil Steaks
    260 m American, Barbecue, European
    Tony Roma's
    320 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    340 m American, Halal, Seafood
    Asian cuisine
    Asian cuisine
    Li Yen
    40 m Asian, Chinese
    U Cafe
    90 m Asian, Chinese
    SB Corner
    130 m Asian, Indian, Malaysian
    Chinese cuisine
    Chinese cuisine
    Royal China Restautant
    160 m Chinese
    Silk Road
    240 m Chinese
    Vegetarian Corner
    260 m Chinese, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of The Ritz-Carlton, Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (879)Booking.com Reviews (813)
    8.7
    /
    10
    Cleanliness9.0
    Facilities8.8
    Location9.0
    Room comfort and quality9.0
    Service9.0
    Value for money8.3
    All languages
    All guests (879)
    All room types

    Show reviews that mention 

    Showing 730 verified guest comments
    12345
    10.0
    Exceptional
    Wuei from Brunei Darussalam
    Couple
    Executive Deluxe, Larger Guest room, 1 King, City view
    Stayed 2 nights in February 2019

    FANTASTIC LOCATION”

    Located at the heart of bukit bintang. Great for shopping and dining experince. Hotel was 10/10 .

    Reviewed May 15, 2019
    10.0
    Exceptional
    Sulis from Indonesia
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in January 2019

    Nice Hotel & Good location to stay”

    The Hotel is just walking distance to Pavilion, Bukit Bintang, surrounded by many local food. Hotel is Nice, the bed is comfortable, but I think for Ritz Carlton the twin bed is so small, staff is helpful, food is perfect.

    Reviewed January 30, 2019
    8.8
    Excellent
    Scott from Macau
    Business traveler
    Club Deluxe, Club level, Guest room, 1 King
    Stayed 2 nights in December 2018

    Club access”

    The hotel is as expected for a RC in terms of location, facility and finish. The butler service that comes as part of the club package is amazing and well worth the upgrade. From the pressing service to the shoe shine to the assistance arranging transport it was seamless and spoke to the next tier level of service that you may expect from a club level access at a RC. That said the club facilities themselves and the night staff leave a lot to be desired. The club lounge is dated and basic, the staff undertrained and the area is lacking personality and atmosphere. I personal also had communication issues with the staff in English.

    Reviewed December 16, 2018
    5.6
    CHIU from Singapore
    Business traveler
    Two bedroom Suite, 2 Bedroom 2 room Suite, City view
    Stayed 2 nights in March 2019

    Smelly and stained carpets”

    We booked the 2 bedroom suite, the room smelled and carpet has many stains. We requested change of room but it was the same kind of conditions. Then we suggested to downgrade to smaller rooms at the newer wing. They didn’t apologise or compensate in any other ways and took more than an hour to settle the process. Hotel need to upgrade its room and train the check in counter staff.

    Reviewed March 22, 2019
    10.0
    Exceptional
    Woon from Malaysia
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in August 2018

    Great stay !!!”

    We had a pleasant stay for 2 nights. The butler service was good. Staffs were very friendly and polite. In room dining was fast and food was delicious. Overall, we were extremely happy and satisfied. Highly recommended for this hotel.

    Reviewed August 13, 2018
    10.0
    Exceptional
    LIM from Singapore
    Family with young children
    Three Bedroom Suite, 3 Bedroom Suite, City view
    Stayed 1 night in December 2018

    3 bedroom suite”

    It was a very pleasant stay! Super spacious 3 bed room suite big enough for large group! Staff was very accommodating to special requests and displayed very professional hospitality. Definitely will be back again!

    Reviewed December 15, 2018
    8.0
    Excellent
    TAN from Malaysia
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in January 2019

    nice”

    clean

    Reviewed April 16, 2019
    9.2
    Exceptional
    Yeow from Malaysia
    Business traveler
    Two bedroom Suite, 2 Bedroom 2 room Suite, City view
    Stayed 2 nights in November 2018

    Nice and classy hotel”

    Enjoy my business trip staying in the hotel , everything feel safe and secure. Good environment inside the hotel especially when meeting clients . Great Job

    Reviewed March 10, 2019
    9.2
    Exceptional
    Veronica from Indonesia
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in December 2017

    Great Hospitality ”

    Definitely we will come back again! Everything just perfect, they have the butler service basically like a room service but more personalized, we asked them to make an instant noodle at night and the presentation was amazing. They also can help us to pack out stuff. The hotel is connected to the starhill mal and surrounded by malls.

    Reviewed December 29, 2017
    10.0
    Exceptional
    Rafael from Philippines
    Solo traveler
    Deluxe Room, Guest room, 1 King
    Stayed 5 nights in June 2017

    Epitome of service excellence”

    I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!

    Reviewed June 24, 2017
    10.0
    Exceptional
    Victoria from Malaysia
    Family with teens
    Two bedroom Suite, 2 Bedroom 2 room Suite, City view
    Stayed 2 nights in January 2017

    Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”

    As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.

    Reviewed February 03, 2017
    8.4
    Excellent
    Natalie from United Kingdom
    Couple
    Two bedroom Suite, 2 Bedroom 2 room Suite, City view
    Stayed 1 night in December 2016

    Stunning Hotel in the heart of KL ”

    We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.

    Reviewed January 09, 2017
    9.2
    Exceptional
    Keng from Malaysia
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in September 2016

    Renovated hotel in a good location”

    Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.

    Reviewed September 09, 2016
    10.0
    Exceptional
    Frisya from Malaysia
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in November 2014

    The best stay we've ever had”

    The room, location, friendly staff

    The hotel staff (Nelly) upgraded our room when we mentioned that we were there for our honeymoon. We had the most pleasant stay there. The room was nice. They even made our bed with rose petals and prepared a hot water bath for us. The complimentary honeymoon cake was also very delicious! Really enjoyed our stay. Will definitely come back again!

    Reviewed November 10, 2014
    9.0
    Exceptional
    ng from Singapore
    Solo traveler
    Deluxe Room, Guest room, 1 King
    Stayed 3 nights in June 2014

    ok ”

    clean, quiet, friendly staff

    Overall, Not bad. But the distance to shopping is a bit too far. The air-cond is too cold even after you switched off the system. TV not very clear, wash basin water stopper alway closed up thus water could not drain away. I have to remove the whole stopper and put it aside. It leaves a hole in the centre. I have to be very careful not to drop anything into the basin hole.

    Reviewed June 30, 2014
    9.0
    Exceptional
    Keng from Malaysia
    Business traveler
    Executive Deluxe, Larger Guest room, 1 King, City view
    Stayed 2 nights in June 2014

    Nice room with attentive friendly staff”

    Exclusive Hotel, Friendly Staff, Great Location

    The check in and out was super fast. The luggage was in my room in super fast too. The room was very nice. The gym was not stocked with all kinds of gear, but what it has was good quality and sufficient for me; the gym was frequently used but not too crowded and very clean. I really liked the two pools, it kept the crowds apart and had different opening times. Breakfast was good but not excellent like other Ritz hotels. The waiting time was non-existent so it maybe breakfast before meetings very convenient.

    Reviewed June 16, 2014
    9.3
    Exceptional
    tien from Malaysia
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in May 2014

    International luxurious hotel and really up to 5*”

    Luxurious room, quality restaurant, decent locatated near shopping areas

    Only two slight down points for this hotel. The first is small lobby n second is a bit far away ( just few minutes more) from famous shopping place pavilion ( compare to JW Marriot n westin. Others than that this is just another perfect 5 stars hotel.

    Reviewed May 19, 2014
    8.7
    Excellent
    Thomas from Germany
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in April 2014

    Personal attention”

    Central location, attentive staff, good value

    I stayed only one night. It was my girl friend's birthday and I booked Ritz Carlton thinking that they are most likely to get something arranged for our late post midnight arrival without needing much explanation. And I was not disappointed! I called guest relations in the middle of the night before our arrival and basically just asked for a birthday cake to be in the room at arrival the next late evening - and the floor butler outdid himself preparing a really cute arrangemnt for us. Thanks for that! Besides that staff was generally very attentive giving the place a really personal feel - not something easy to expect in a large business hotel.

    Reviewed April 15, 2014
    9.0
    Exceptional
    Chee from Singapore
    Group
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in December 2013

    Luxury Hotel, Centrally Located, Comfotable Stay”

    Comfortable and big rooms. luxurious

    International 5-star hotel standard, expectations was high and it did not fail me. Having stayed at many international 5-star hotel chains, this probably ranks as one of the best. Comfortable bed, good quality linen, extremely spacious rooms and room layout/design was top-notch. Butler service was a nice touch. And they served iced fruit-infused tea while I was waiting to check-in. Was a little pricey, but paying for quality. Breakfast selection wasn't that fantastic though, but the other positive aspects of the hotel more than made up for it. good stay overall. Highly recommended.

    Reviewed March 08, 2014
    9.7
    Exceptional
    Ho from Hong Kong
    Couple
    Stayed 1 night in September 2013

    Live like a King”

    Decor, Size, Location

    Ritz Carlton really knows how to take care of their guest. This hotel was amazing, everything was of such high quality. It had the most comfortable bed in the world and all the fit and finish was perfect. Not to mention, the price I paid for this hotel is much less than anywhere else in the world for Ritz Carlton quality. Definitely stay here, live it up.

    Reviewed January 02, 2014
    12345
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    The Ritz-Carlton, Kuala Lumpur
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Raja Chulan Monorail Station is within 0.31 km