8.7
Excellent
1.8% this month
/10
(2,164 reviews)See what guests said
Highly rated by guests – 85% would recommend
Highly rated by guests – 85% would recommend
Housekeeping12
Breakfast7
Shops4
See map
9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Fuze Club Kuala Lumpur 70 m
Pro Heal Dental 130 m
Pavillion Mall 160 m
Embassy of the Philippines 180 m
Pavilion Kuala Lumpur 190 m
California Fitness 230 m
Marvel Studios Ten Years of Heroes Malaysia 240 m
Seri Melayu 240 m
Top Room@Top Hat 240 m
Pavilion Crystal Fountain 270 m
Nearby landmarks
Pavilion Kuala Lumpur 190 m
KLCC - Bukit Bintang Pedestrian Walkway 310 m
Aquaria KLCC 350 m
KLCC Park 580 m
Jalan Alor 590 m
Petronas Twin Towers 820 m
Menara Kuala Lumpur 1.07 km
Chinatown - Kuala Lumpur 2.02 km
Central Market 2.05 km
KL Bird Park 2.95 km
The Ritz-Carlton, Kuala Lumpur

"Great location, walking distance to Pavilion Mall."

Omar - January 26, 2020
Deluxe Room King, Guest room, 1 King, City view - Bed The Ritz-Carlton, Kuala Lumpur
Lobby The Ritz-Carlton, Kuala Lumpur
Lobby The Ritz-Carlton, Kuala Lumpur
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Free Wi-Fi

The Ritz-Carlton, Kuala Lumpur

168 Jalan Imbi, KLCC, Kuala Lumpur, Malaysia, 55100 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Pavilion Kuala Lumpur
Within 190 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • 290 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Sauna

Cheaper than 86% of all properties in Kuala Lumpur in the last 24 hoursCompared to 7,825 Kuala Lumpur properties at Agoda for various dates
Value for money8.4
Distance to city center0.5km
Location rating9.0
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.0 km

Rooms available at The Ritz-Carlton, Kuala Lumpur

Excellent
Room comfort & quality
8.9
Three Bedroom Suite, 3 Bedroom Suite, City view
...
  • Room size: 200 m²/2153 ft²
  • City view
  • 1 king bed & 2 single beds ...
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Two bedroom Suite, 2 Bedroom Suite, City view
...
  • Room size: 178 m²/1916 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
Club Deluxe King, Club level, Guest room, 1 King, City view
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Executive King, Club level, Larger Guest room, 1 King
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 king bed
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Executive Deluxe King, Larger Guest room, 1 King, City view
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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Deluxe Room King, Guest room, 1 King, City view
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Junior Suite
...
  • Room size: 68 m²/732 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Room Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Club Executive King Room
...
  • Room size: 45 m²/484 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Ritz-Carlton, Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Ritz-Carlton, Kuala Lumpur?

The Ritz-Carlton, Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 480 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Ritz-Carlton, Kuala Lumpur has a car park right on site for maximum convenience. Parking is available for a fee of 30 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel.

What is the smoking policy at The Ritz-Carlton, Kuala Lumpur?

The Ritz-Carlton, Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about The Ritz-Carlton, Kuala Lumpur

  • 10.0
    Exceptional

    "All stuffs , people, foods were amazing"

    kengo

    |

    January 15, 2019

  • 10.0
    Exceptional
    Breakfast

    "The staff is nice, with nice breakfast."

    Nicolaas

    |

    October 30, 2019

  • 10.0
    Exceptional

    "Everything is great about this hotel."

    Nicolaas

    |

    October 30, 2019

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Service score
9.0/10
Room comfort score
9.0/10
Location score
9.0/10
Cleanliness score
9.0/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
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Overall rating:
8.7
Excellent
2,164 reviews
Cleanliness
9.0
Facilities
8.5
Location
9.0
Read all reviews >
What travelers say they love:
It’s quite good hotel All staff’s so nice
WAN from Hong Kong
Couple
More about The Ritz-Carlton, Kuala Lumpur

More about The Ritz-Carlton, Kuala Lumpur

This luxury hotel is one of Kuala Lumpur’s finest, offering its prestigious guests the most elegant accommodation in the city’s best location. The The Ritz-Carlton, Kuala Lumpur is located at the city’s most prestigious address in the Golden Triangle district, only minutes from all of the city’s exciting shopping malls and attractions. Kuala Lumpur’s newest shopping mall, Pavilion, is less than a five-minute walk from the hotel, while other high-end shopping destinations are also a stone’s throw away. After a long day of shopping and sightseeing, step back into the luxury and comfort of the Ritz Carlton and let your personal butler assist you with whatever you may need. If you’re looking for a special and unique experience, look no further than The Ritz-Carlton, Kuala Lumpur.

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Most talked about facilities

Breakfast
31 mentions
Housekeeping
29 mentions
Food & Dining
17 mentions
Internet
17 mentions

What they offer

8.8
Excellent
Staff 

"Staff are very welcome and good service."

Li

|

December 16, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental

Restaurants on site

Li Yen
Cuisine:Cantonese
Menu:Buffet
The Cobalt Room
Cuisine:International
Menu:A-la-carte
The Lobby lounge
Menu:Buffet
The Patisserie
Cuisine:International
Menu:Buffet
The Library
Cuisine:International
Menu:Buffet

Nearby restaurants

Asian cuisine
Asian cuisine
Li Yen
40 m Asian, Chinese
SB Corner
130 m Asian, Indian, Malaysian
Enak KL
130 m Asian, Halal, Malaysian
Chinese cuisine
Chinese cuisine
Royal China Restautant
160 m Chinese
Silk Road
240 m Chinese
Vegetarian Corner
260 m Chinese, Vegan
Halal food
Halal food
The Castle
160 m Halal, Lebanese, Mediterranean
Spice Garden
160 m Halal, Indian, Vegetarian
Hadramawt Palace
170 m Halal, Lebanese, Middle Eastern

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Ritz-Carlton, Kuala Lumpur from real guests

Overall rating
8.7
Excellent
From 2164 reviews
9.0Location
8.9Cleanliness
8.9Room comfort and quality
Agoda Reviews (1118)Booking.com Reviews (1046)
Rating via Agoda8.7
/
10
Cleanliness9.0
Facilities8.5
Location9.0
Room comfort and quality8.9
Service8.9
Value for money8.4
High score for Kuala Lumpur
Rating
9+ Exceptional (382)
8-9 Excellent (178)
7-8 Very Good (151)
6-7 Good (50)
<6 Below Expectation (50)
Time of the year
Mar - May (177)
Jun - Aug (199)
Sep - Nov (195)
Dec - Feb (240)
All guests (1118)
All room types
All languages

Show reviews that mention 

Showing 811 verified guest comments
12345
9.7
Exceptional
Sara from Australia
Group
Stayed 3 nights in September 2008

Ritz Carlton Kuala Lumpur - Brilliant”

Service, Service, Service - second to none. Staff can not do enough for you.
The hairdryer in the room was very average. Considering everything else about the hotel this is very minor, but just didn't fit with the rest of the beautiful facilities and service.

On arrival at the Ritz Carlton with 3 other girlfriends we were disappointed to find our rooms were not next to each other. We expressed this to the reception staff and they immediately attended to it very apologetically and we were given larger rooms next to each other. The promised Butler comes to your room to finish off the checking in with juice and cold washers to help relax you. The service at this hotel is excellent. All of the staff talk to you even if they just happen to be at the lift with you and gave us so many tips on the places we were going from how to barter at China Town, to clothes to wear at Genting Highlands. They remember what drinks you each like the next day both at breakfast and in the lobby bar. We had the same barman in the lobby bar each day and he was so attentive to all of our requests even whilst he was so busy with many other patrons. The pianist played most of our requests beautifully. The rooms were well appointed with an IPOD docking station - great idea. There is an easy walk through the hotel to a shopping centre that has many very good restaurants in it, all different nationalities - beautifully designed and great to have so much choice without really having to step outside of the hotel. All in all, for 4 ladies who love to holiday together every year we found the Ritz Carlton Kualar Lumpur a fantastic hotel and one that is going to be hard to match on future holidays - I would recommend this hotel to anyone who wants to feel spoiled and special for their entire stay.

Reviewed September 28, 2008
10.0
Exceptional
Wei from Brunei Darussalam
Solo traveler
Stayed 1 night in January 2013

Superb, Top Notch Service”

Free Upgrade, Luxurious Room, Butler Service, Attentive Staff

i am a loyal customer of ritz carlton in kl. this is my second time staying here, after my previous first stay in ritz kl, i instantly became a loyal customer and would not want to stay in other hotel but the ritz in kl. great location, connected via starhill to marriott hotel entrance that leads to pavilion mall. the moment i stepped out of the taxi, the bellboy remembers me and said welcome back, i am impressed considering the number of guests they see each day and the last i stayed was 2 months ago. the staff are extremely sharp, while i was checking in, the bellboy gave me my luggage tag with my name on it, i was like how can he know my name while he didn't even ask receptionist, he said oh he just check my own luggage tag on my luggage, that is very proactive i thought. my floor butler is attentive, and as i was in kl attending a wedding, i needed red ribbons for the wedding present, i asked my butler anywhere i can get red ribbons, i wasn't even insisting he gets it for me from the way i asked, but he instantly took the initiative and said he will check with business centre and he came back with red ribbons, tape and scissors,and when i checked out, they didn't even charge the ribbons i used. ritz is excellent, i have stayed in many nice hotels from my business travels, including the top international chain hotels, but i must say i have not met one that matches ritz service level. also, i find the ritz nicer than marriott although connected, and marriott is more convenient and due to this, marriott is very crowded and busy, full of tourists cos of its convenient location, while ritz just extra 3 mins walk behind marriott via starhill gallery but a lot more boutique and quieter, which is what i like and hence more personalised service from ritz. i am a loyal guest of the ritz in kl definitely!

Reviewed January 30, 2013
8.8
Excellent
Sam
Couple
Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
Stayed 1 night in October 2019

Manager made my day ”

I arrived at the ritz Carlton Kuala Lumpur at around noon but have to wait till almost 4 pm before my room was ready. We were tired and sleepy. Mr Florin the assistant manager attended to our check in and we were allocated a very nice room which I am very satisfied and he attended to our every needs. Is my first time at ritz Carlton and I will definitely make this hotel my favourite and looking forward to come back again. The staff was attentive and helpful.

Reviewed October 20, 2019
10.0
Exceptional
LILYSARI from Indonesia
Couple
Stayed 2 nights in May 2011

lovely hotel”

best

happy to stay in ritx carlton hotel . always stay at this best location hotel if i travel to kuala lumpur. i always recommended this Ritx Carlton hotel to my friends. really good location for shopping and dining. pub is just around the corner. supermarket just at the basement. atm machines just in front of the hotel main entrance. taxi stand just in front of the main entrance and always priority for hotel guest. everything provided in this hotel, free wifi only available at hotel lobby but not in the room. but recent stay, they started to provide free wifi for hotel guest, unlike last time need to pay for it. really convenience for people like me, lazy to walk and everything you need it you can get it immediately. staffs are friendly and always with greetings and smiles (^~^) hotel food always slurrrrrrppppppsssss~ yummy~ of course will stay there again for my next malaysia trip. keep it up!

Reviewed August 11, 2011
10.0
Exceptional
MASAMI from Hong Kong
Business traveler
Stayed 1 night in July 2011

Great location ”

Great location

Located downtown in the Golden Triangle business district, distinctive five-star luxury hotel in Kuala Lumpur. convenient access to upscale shopping, dining and entertainment. close to the magnificent Petronas Twin Towers. spectacular spa treatments, wonderful cuisine, and spacious rooms. high standard of the Ritz Carlton brand as always.

Reviewed July 21, 2011
10.0
Exceptional
MASAMI from Hong Kong
Business traveler
Stayed 1 night in July 2011

Great location ”

Great location

Located downtown in the Golden Triangle business district, distinctive five-star luxury hotel in Kuala Lumpur. convenient access to upscale shopping, dining and entertainment. close to the magnificent Petronas Twin Towers. spectacular spa treatments, wonderful cuisine, and spacious rooms. high standard of the Ritz Carlton brand as always.

Reviewed July 21, 2011
9.0
Exceptional
MOHAMMED from Saudi Arabia
Couple
Stayed 2 nights in April 2012

Luxury Hotel With a Great Location ”

Location , room design , tourist attraction , Shopping malls

I stayed in Ritz Carlton Hotel Kuala Lumpur for two nights and that's was a great choice . The check in was fast , staff were friendly and polite. The room i stayed in was Luxury . The Star Hill shopping mall is 2 minute walk through Marriott hotel a nd the Pavillion Shopping mall is 10 . The hotel has no view to any tourist attraction but still it was a great experience .

Reviewed May 03, 2012
10.0
Exceptional
MASAMI from Hong Kong
Business traveler
Stayed 1 night in July 2011

Great location ”

located downtown in the golden triangle business district, distinctive five-star luxury hotel in kuala lumpur. convenient access to upscale shopping, dining and entertainment. close to the magnificent petronas twin towers. spectacular spa treatments, wonderful cuisine, and spacious rooms. high standard of the ritz carlton brand as always.

Reviewed July 21, 2011
10.0
Exceptional
Rafael from Philippines
Solo traveler
Deluxe Room King, Guest room, 1 King, City view
Stayed 5 nights in June 2017

Epitome of service excellence”

I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!

Reviewed June 24, 2017
9.0
Exceptional
Oliver from United States
Solo traveler
Stayed 1 night in September 2011

Outstanding service”

Location and service are outstanding

Landed early in Kuala Lumpur and the hotel was able to check me in early. Went up for breakfast and I have to say that was one of the best experiences I have had at a hotel breakfast. It is set up as a continental (mostly) buffet and you chose one hot mains from the menu. They bring over a very delicious bread platter (a few croissants and breads) and your juice and coffee. The breakfast staff are always around and are very courteous, ready to instantly fill up your juice, water or tea/coffee. I plan to have breakfast (and meetings) there even if not staying at the Ritz. The room, Executive Deluxe, is quite large and has a sofa, coffee table and chair on one end by the TV and the bed in the other end of the room. Separately, there is a small room where the work desk sits, which I very much appreciated. The bathroom is nice with separate bath and shower. There is also a butler to sort you out should you need anything in the room. It's more of a smaller boutique 5 star than a massive hotel which is rather impersonal. I experienced this during breakfast and interactions with the butler. Thoroughly recommend.

Reviewed September 13, 2011
10.0
Exceptional
Wee from Singapore
Couple
Stayed 2 nights in August 2012

Very comfortable room and the lobby smells great!”

Beautiful and very comfortable room, great smelling lobby, good location, very comfortable bed, efficient butler services.

We spend the weekend in KL at the Ritz Carlton KL and had a great time. Prior to arrival, I emailed the hotel informing them that we would be arriving only about 9pm and you like them to reserve a room on the high floor with a king size bed for us. Their very helpful, friendly and efficient staff Miss Natalie Lim replied promptly and made all the arrangements for us. When we arrived,after a quick check-in, we were allocated a very nice and comfortable room on the top floor with a great view! As she was already off duty by the time we arrived, Miss Lim left a hand written welcome note on our desk in our room to welcome us and even left us some pamplets on attractions in KL which she thinks might interest us. I ran into her the next day in the lobby and she was warm, friendly and full of smiles, just like what I envision her to be! The room we were allocated was beautiful, clean and very comfortable. It had a large soft 2 seater sofa in front of the LCD Samsung flat screen TV. The good size work desk is located inside the walk-in closet area and you will not be disturbing your partner sleeping with your computer screen flare. The desk also has a good number of electricity plug points to cater to all our charging needs. The bed was very comfortable and the butler delivered us 3 extra firm pillows immediately when we requested for them. The bathroom was big with separate shower, bathtub and toilet bowl areas with embroided plush towels and bathrobes. We brought back some local food for supper one night and requested for some bowls and utensils from our butler and he brought us two sets of heafty,earthy expensive looking table settings! The location of the hotel is great. There are no shortages of shopping malls, street food and convinent stalls within a short walk. Overall, its a great hotel to stay in. A great value for money too.

Reviewed August 11, 2012
9.7
Exceptional
Kerryn from Australia
Couple
Stayed 1 night in September 2012

Luxurious accommodation and faultless service”

Top-notch service, conveniently located close to shops & restaurants

We arrived at the Ritz-Carlton quite late, tired and hungry after an international flight and were impressed with the fast and smooth check-in process. Our room was just beautiful, quite large, with a host of little extras to make our stay very comfortable. Every floor has a butler on call to help with anything you might want, although during our short (one night) stay, we didn't have need to use the service. We had a late night flight home on the day we were leaving, and the hotel gave us a complimentary late check out (3:00pm) and then allowed us the use of the pool/fitness centre/business centre etc until we needed to depart for the airport at 7:30pm. We were able to go shopping, eat an early dinner and then use the showers & change rooms at the hotel before heading off for our overnight flight. The hotel is linked by a pedestrian bridge to the Starhill Gallery shopping centre and through to the neighbouring Pavilion shopping centre, which eliminated the need to cross roads where drivers dangerously ignore pedestrian crossings. The Starhill Gallery has a variety of great eateries to choose from, which are open till quite late at night. The only disappointment - and it was minor - was the lack of in-room wifi. There was a cable for laptop connection, but as we were travelling with an ipad, that wasn't much use to us. The Lobby Lounge was a very pleasant place to have a drink or a coffee and catch up on email though. The only other problem we had was with the luxurious bedding, which is filled with down, which was lovely except for the fact that my husband had a nasty allergic reaction to the feathers. Not the hotel's fault, of course, but something to be aware of if you have allergies.

Reviewed September 30, 2012
9.7
Exceptional
herjadi from Indonesia
Family with young children
Stayed 1 night in December 2012

perfect service, even we got upgrade room”

location is best, with in door passage close to bukit bintang area

great moment to stay ritz carlton kuala lumpur... I was trip with my wife & 3 dougther. 7 years old and my twin 3years old... then reception offer baby stroders for my kid, and give us upgrade room to get wider room... glad for that...

Reviewed December 26, 2012
10.0
Exceptional
harvey from United States
Couple
Stayed 1 night in April 2010

Beautiful hotel”

The service The rooms The location The food
None

The Ritz is a wonderful hotel which is beautifully located and the rooms are very well appointed. Each floor has a butler service where you can order free drinks all day. The butler will run a bath for you and cover the bubbles with orchids when he makes up your room in the evening. The afternoon tea at the Ritz is certainly no to be missed. The only regret is that we only stayed one night on our way home to Bangkok. Would go back to Kuala Lumpur just to stay at this hotel again!

Reviewed April 24, 2010
9.7
Exceptional
Maylin from Philippines
Couple
Stayed 2 nights in November 2012

The name Ritz says it all”

location, staff, features, food

i am obviously biased, given that we stayed at the ritz kuala lumpur at least a dozen times in the past couple of years. yet, there is of course a reason why we are always going back to the ritz. from the more cozy atmosphere compared to other 5-star hotels, to the fact that the staff by now really go out of their way to make us comfortable, the hotel is gradually becoming a home away from home for us. it is really the many little things that make this place special.

Reviewed December 04, 2012
10.0
Exceptional
Chandrin from Sri Lanka
Couple
Stayed 3 nights in January 2013

Luxurious hotel with very helpful friendly staff”

Very luxurious rooms, proximity to the city

The hotel stay could not have been better. The hotel staff were very very friendly and helpful. The hotel is very luxurious (we stayed in the Executive Delux Rooms) and the general decor is very grand and modern both at the same time. The hotel is situated within walking distances to many major malls and attractions. (Pavilion Mall, Twin towers etc) The travel information center in the hotel was very helpful and even organised tickets for us to visit the twin towers so that we avoid staying in a long queue. (This was ofcourse at a price but was nevertheless very convenient) We would definitely stay at the Ritz Carlton when we visit KL the next time.

Reviewed January 10, 2013
10.0
Exceptional
Tim from United Kingdom
Couple
Stayed 3 nights in October 2010

It's the Ritz Carlton”

Top quality at a great price
Outside main entrance not great

It's a Ritz Carlton that should just about say everything about this hotel, you get exactly what you expect, great rooms, personal service a butler a DVD player. Staff are fantastic, every time you come back to the hotel you get "Welcome back Sir". The great thing about this Ritz Carlton is the price it's so cheap for what you get because it's in KL. It's also built into a shopping centre which makes it fantastic for shopping.

Reviewed November 10, 2010
9.7
Exceptional
Karen from Singapore
Couple
Stayed 2 nights in July 2011

Perfect home away from home”

Great location, spacious room, excellent service

visited kl with my hubby and stayed over at ritz carlton for two days. right from arrival, we were greeted with warm smiles and helpful assistance from the hotel staff. the corner room we stayed in was spacious and clean. as expected with the ritz experience, we were impressed with the facilities, amenities and frequent housekeeping services the hotel provides. the location was a great plus as it was located at bintang walk and is connected to starhill gallery. we practically did not even need to go through the hotel lobby whenever we were out. in fact, we were so touched by the overall experience that we extended our stay at the hotel for another 2 days! it was truly a home away from home!

Reviewed August 04, 2011
9.3
Exceptional
Maylin from Philippines
Couple
Stayed 2 nights in May 2012

The Ritz does live up to its brand”

Location, Staff, Rooms

It has been our third stay at The Ritz KL this year, and one of the most enjoyable ones, so far. It helps that the staff knows us as regulars and remembers our likes and dislikes, and of course the room upgrade and being situated on the top floor were pure indulgence. Nevertheless, even without these perks, the Ritz had become our prefered choice of lodging whenever in Kuala Lumpur a couple of years ago.

Reviewed June 02, 2012
10.0
Exceptional
TAN from Singapore
Business traveler
Stayed 2 nights in December 2009

Stay at Ritz Carlton, Kuala Lumpur”

The Butler Service. Attentive and makes you feel at home.She remembered my previous stay 4 years ago. Li Yen Restaurant. Food was good and the services of Ms Poh Choo and Ms Chong Kim Foong was impeccable.
The Rossini. The manager should have checked on guests entitlements. It was embarrasing to request for payment when breakfast was included. The trainee staffs like Jane and Mandy were a delight with their ever smiling and watchful attention to our needs.

The previous 5 day stay in 2005 at Ritz Carlton was so good that I made it a point to stay again whenever I'm in Kuala Lumpur.This time I brought along my friends to enjoy the service and facilities. It was so heartfelt that they remember your last stay and the butler Ms Wee personally see to it that you are welcome back. Her thoughtful gestures of chocolates at bedtime was so delightful for the ladies. It was truly a 6 star stay that makes your travel a comfort ,almost like home returning.

Reviewed December 23, 2009
12345
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