The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
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9.2
Exceptional

"Definitely we will come back again!"

VERONICA

|

December 29, 2017

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Lobby The Ritz-Carlton, Kuala Lumpur
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Interior view The Ritz-Carlton, Kuala Lumpur
Interior view
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Swimming pool The Ritz-Carlton, Kuala Lumpur
Swimming pool
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See map The Ritz-Carlton, Kuala Lumpur
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Exceptional
Location
9.0
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What guests are saying:
The staff are pleasant, welcoming and polite.
Lee from Hong Kong
Business traveler
Very spacious, excellent service, housed 6 adults and 3 kids...
Diana from Indonesia
Family with young children
It's a nice hotel and the staff also very kind and helpful. i arrived late in the evening and they still greet me with smile. overall it's a very nice hotel only the room is a little bit too small for Ritz Carlton hotel. Breakfast also okay.
Glenda from Indonesia
Solo traveler
Not a bad experience at all with the price paid for the number of STAR of the hotel achieved. However, not so good on the wireless internet as connection is pretty bad for a 5-6 star hotel like Ritz Carlton.
Kok from Malaysia
Couple
It's located at a quieter spot from the hustle & bustle of Bukit Bintang. It's a short 5 min walk to the luxury mall, Pavillion. We enjoyed the dim sum at Li Yen restaurant. Staff were attentive and polite.
Stephanie from Singapore
Couple
It's nice and quiet hotel. It's quite spacious and its convenient to KLCC and within walking distance to pavillion department store. The room is nice. Bathroom is very big, but the cleaniness could have improved.
Stanley from Australia
Couple
located in bukit bintang with just few minutes walk to shopping malls. lots of restaurants and cafes nearby you will never get hungry. the room was clean and spacious as well as the bathroom, very comfortable esp after a tiring day.
Oei from Indonesia
Couple
Perhaps because I was only staying for one evening but there was no effort to ask if I required breakfast. Once I got there the staff were very scattered and brought the incorrect bill.The service standards have definitely slipped.
Patrick from United Kingdom
Solo traveler

The Ritz-Carlton, Kuala Lumpur

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 821 reviewsSee what guests said
8.7
/
10
Exceptional cleanliness
9.0
Recommended by 93% of guests
Value for money8.3
Distance to city center0.5km
Location rating9.0
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.6 km
  • 310 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
9.0
Excellent
Room comfort & quality
This property is in high demand!Last booked 12 hours ago
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
...
  • Room size: 178 m²/1916 ft²
  • City view
  • 2 single beds and 1 king be...
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Club Deluxe, Club level, Guest room
Club Deluxe, Club level, Guest room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed or 2 single beds
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Three Bedroom Suite, 3 Bedroom Suite, City view
Three Bedroom Suite, 3 Bedroom Suite, City view
...
  • Room size: 200 m²/2153 ft²
  • City view
  • 2 single beds and 1 double ...
Enter dates to see prices
Club Suite, Club level, 1 Bedroom Suite, 1 King
Club Suite, Club level, 1 Bedroom Suite, 1 King
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
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Executive Deluxe, Larger Guest room, 1 King, City view
Executive Deluxe, Larger Guest room, 1 King, City view
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
...
  • Room size: 219 m²/2357 ft²
  • City view
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1 Bedroom Suite, King
1 Bedroom Suite, King
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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Three-Bedroom Suite
Three-Bedroom Suite
...
  • Room size: 219 m²/2357 ft²
  • Shower and bathtub
  • 1 super king bed
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The Ritz-Carlton, Suite, 1 King
The Ritz-Carlton, Suite, 1 King
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
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Have a question for The Ritz-Carlton, Kuala Lumpur?

What people love about the property

  • 8.8
    Excellent

    "Everything was excellent, room are spacious and comfortable"

    LIM

    |

    February 18, 2016

  • 10.0
    Exceptional

    "Absolutely amazing - huge, great for the kids."

    Katherine

    |

    April 29, 2016

  • 8.4
    Excellent

    "Excellent customer service."

    Chen

    |

    September 8, 2016

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More about The Ritz-Carlton, Kuala Lumpur

More about The Ritz-Carlton, Kuala Lumpur

10.0
Exceptional

"Staff were friendly and service was prompt."

Jeanie

|

November 2, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Jake's Charbroil Steaks
260 m American, Barbecue, European
Tony Roma's
320 m American, Barbecue, European
Fish & Co. (pavilion Kl)
340 m American, Halal, Seafood
Asian cuisine
Asian cuisine
Li Yen
40 m Asian, Chinese
U Cafe
90 m Asian, Chinese
SB Corner
130 m Asian, Indian, Malaysian
Chinese cuisine
Chinese cuisine
Royal China Restautant
160 m Chinese
Silk Road
240 m Chinese
Vegetarian Corner
260 m Chinese, Vegan

What they offer

10.0
Exceptional

"Good Location."

Wen K.

|

August 3, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (821)Booking.com Reviews (686)
8.7
/
10
Cleanliness9.0
Facilities8.8
Location9.0
Room comfort and quality9.0
Service9.0
Value for money8.3
Provided by verified guests of Agoda
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All guests (821)
All room types

Show reviews that mention 

Showing 709 verified guest comments
12345
10.0
Exceptional
kengo from Japan
Solo traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in January 2019
Perfect 完璧”
All stuffs , people, foods were amazing
Reviewed January 15, 2019
8.8
Excellent
Scott from Macau
Business traveler
Club Deluxe, Club level, Guest room
Stayed 2 nights in December 2018
Club access”
The hotel is as expected for a RC in terms of location, facility and finish. The butler service that comes as part of the club package is amazing and well worth the upgrade. From the pressing service to the shoe shine to the assistance arranging transport it was seamless and spoke to the next tier level of service that you may expect from a club level access at a RC. That said the club facilities themselves and the night staff leave a lot to be desired. The club lounge is dated and basic, the staff undertrained and the area is lacking personality and atmosphere. I personal also had communication issues with the staff in English.
Reviewed December 16, 2018
9.2
Exceptional
Pong from Brunei Darussalam
Solo traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in September 2018
Comfort n cozy”
Its definitely worth the money. Room is cozy and spacious. The only thing was that i didn’t know the housekeeping will come clean the room twice a day. I went out at 7pm for wuick dinner n left all my belongings in the room including my wallet with cash n credit cards all inside. Nothing missing tho but my worries was my credit cards were in my wallet. Im just worried what if my cards info was taken (someone can just take pic front n back). But i really hope not. Well, just my worries, nothing more.
Reviewed October 01, 2018
10.0
Exceptional
Woon from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in August 2018
Great stay !!!”
We had a pleasant stay for 2 nights. The butler service was good. Staffs were very friendly and polite. In room dining was fast and food was delicious. Overall, we were extremely happy and satisfied. Highly recommended for this hotel.
Reviewed August 13, 2018
10.0
Exceptional
LIM from Singapore
Family with young children
Three Bedroom Suite, 3 Bedroom Suite, City view
Stayed 1 night in December 2018
3 bedroom suite”
It was a very pleasant stay! Super spacious 3 bed room suite big enough for large group! Staff was very accommodating to special requests and displayed very professional hospitality. Definitely will be back again!
Reviewed December 15, 2018
10.0
Exceptional
Mohd from Singapore
Family with young children
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Stayed 2 nights in December 2018
Great experience”
Will come back for more
Reviewed December 16, 2018
10.0
Exceptional
Chun from Singapore
Business traveler
Three Bedroom Suite, 3 Bedroom Suite, City view
Stayed 2 nights in December 2018
Will be back to stay again”
Hotel staff service is excellent.
Reviewed December 16, 2018
10.0
Exceptional
You-Jin from Singapore
Solo traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in October 2018
Awesome service”
The service at Ritz is world class. Especially like the personal butler. Nothing to complain about. Everything was perfect
Reviewed November 24, 2018
8.4
Excellent
Hooi from Malaysia
Group
Three-Bedroom Suite
Stayed 1 night in November 2018
Staffs are rude”
Please be more polite to your guest when we call and ask about our bookings.
Reviewed November 14, 2018
9.6
Exceptional
Muhammed from Yemen
Business traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in November 2018
Feel at your bed”
Real perfect Top clean Excellent food Good privacy Very professional staff
Reviewed November 10, 2018
9.2
Exceptional
Veronica from Indonesia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2017
Great Hospitality ”
Definitely we will come back again! Everything just perfect, they have the butler service basically like a room service but more personalized, we asked them to make an instant noodle at night and the presentation was amazing. They also can help us to pack out stuff. The hotel is connected to the starhill mal and surrounded by malls.
Reviewed December 29, 2017
10.0
Exceptional
Rafael from Philippines
Solo traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 5 nights in June 2017
Epitome of service excellence”
I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!
Reviewed June 24, 2017
10.0
Exceptional
Victoria from Malaysia
Family with teens
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Stayed 2 nights in January 2017
Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”
As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.
Reviewed February 03, 2017
8.4
Excellent
Natalie from United Kingdom
Couple
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Stayed 1 night in December 2016
Stunning Hotel in the heart of KL ”
We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.
Reviewed January 09, 2017
9.2
Exceptional
Keng from Malaysia
Business traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in September 2016
Renovated hotel in a good location”
Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.
Reviewed September 09, 2016
9.7
Exceptional
Annie from Australia
Couple
Executive Deluxe, Larger Guest room, 1 King, City view
Stayed 4 nights in April 2015
Honeymooners ”
Location, Staff Performance was immaculate and cleanliness
Arrived here for one of our honeymoon destinations and a guy named Jason served us. He was so nice and went out of his way to make our stay extra special. Had heaps of freebies thrown our way due to us being honeymooners was awesome. The location was the best there's a lot of different shopping malls in the one area. Night life is good and even the bell boys were amazing gave us tips every time we went out. Definitely staying here again oozes out old school class :)
Reviewed May 19, 2015
10.0
Exceptional
Frisya from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in November 2014
The best stay we've ever had”
The room, location, friendly staff
The hotel staff (Nelly) upgraded our room when we mentioned that we were there for our honeymoon. We had the most pleasant stay there. The room was nice. They even made our bed with rose petals and prepared a hot water bath for us. The complimentary honeymoon cake was also very delicious! Really enjoyed our stay. Will definitely come back again!
Reviewed November 10, 2014
9.0
Exceptional
ng from Singapore
Solo traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 3 nights in June 2014
ok ”
clean, quiet, friendly staff
Overall, Not bad. But the distance to shopping is a bit too far. The air-cond is too cold even after you switched off the system. TV not very clear, wash basin water stopper alway closed up thus water could not drain away. I have to remove the whole stopper and put it aside. It leaves a hole in the centre. I have to be very careful not to drop anything into the basin hole.
Reviewed June 30, 2014
9.0
Exceptional
Keng from Malaysia
Business traveler
Executive Deluxe, Larger Guest room, 1 King, City view
Stayed 2 nights in June 2014
Nice room with attentive friendly staff”
Exclusive Hotel, Friendly Staff, Great Location
The check in and out was super fast. The luggage was in my room in super fast too. The room was very nice. The gym was not stocked with all kinds of gear, but what it has was good quality and sufficient for me; the gym was frequently used but not too crowded and very clean. I really liked the two pools, it kept the crowds apart and had different opening times. Breakfast was good but not excellent like other Ritz hotels. The waiting time was non-existent so it maybe breakfast before meetings very convenient.
Reviewed June 16, 2014
9.3
Exceptional
tien from Malaysia
Business traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in May 2014
International luxurious hotel and really up to 5*”
Luxurious room, quality restaurant, decent locatated near shopping areas
Only two slight down points for this hotel. The first is small lobby n second is a bit far away ( just few minutes more) from famous shopping place pavilion ( compare to JW Marriot n westin. Others than that this is just another perfect 5 stars hotel.
Reviewed May 19, 2014
12345
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The Ritz-Carlton, Kuala Lumpur
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  • Exceptional location
  • Pavilion Kuala Lumpur
  • Raja Chulan Monorail Station is within 0.31 km