The Ritz-Carlton, Osaka

2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan, 530-0001 - See map
5-star Hotel
Free Wi-Fi
9.0
Exceptional
/10
(843 reviews)See what guests said
Housekeeping3
Breakfast1
Shops1
select your datePlease enter your stay dates to see price
The Ritz-Carlton, Osaka

"Great service, great location, friendly staff too."

keng L. - May 17, 2019

Club Superior, Club level, Guest room, 1 King, High floor The Ritz-Carlton, Osaka
Lobby The Ritz-Carlton, Osaka
Interior view The Ritz-Carlton, Osaka
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Wellness activities
Spa & Beauty
Workout and Leisure
Property highlightsRead all 843 reviews
Exceptional reputation
Recommended by 100% of guests
Exceptional cleanliness
9.4 rating for cleanliness
Exceptional comfort
9.2 room quality and comfort
Exceptional service
9.2 rating for service

Hotel is well connected and I go by the underpass all the way to Osaka station when it's cold, otherwise walking on the street feels great, and easily...

Peklui | March 26, 2018

Room - I had a corner room which was lovely, the space and a working table makes everything so nicely laid out, and everything you need is there.

Peklui | March 26, 2018

Law helped us reserve a dinner in one of Osaka's famous BBQ restaurant and she helped to upgrade our room.

Tak L. | July 28, 2017

Carman Law, and she was very helpful and welcoming to all of the hotel guests.

Tak L. | July 28, 2017

Very nice clean hotel, central location, one of the best of the best hotel.

Peter | July 15, 2017

Hotel pick you up at airport bus stop, so it's really helpful.

Peklui | March 26, 2018

  • 370 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersPopular destination! Properties in Osaka are being booked every minute!
Value for money8.3
Distance to city center0.5km
Location rating8.5
Nearest airportOsaka International Airport (ITM)
Distance to airport11.3 km

Rooms available at The Ritz-Carlton, Osaka

9.2
Exceptional
Room comfort & quality
Club Deluxe Room, Club level, Guest room, 1 King, City view
Club Deluxe Room, Club level, Guest room, 1 King, City view
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
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Club Junior Suite, Club level, Junior Suite, 1 King
Club Junior Suite, Club level, Junior Suite, 1 King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Club Superior, Club level, Guest room, 1 King, High floor
Club Superior, Club level, Guest room, 1 King, High floor
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Club Suite 1 King Bed, Club level, 1 Bedroom Executive Suite
Club Suite 1 King Bed, Club level, 1 Bedroom Executive Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
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Japanese Suite, Suite, 5 Twin/Single Bed(s) futon, City view
Japanese Suite, Suite, 5 Twin/Single Bed(s) futon, City view
...
  • Room size: 78 m²/840 ft²
  • City view
  • 5 futons
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Club Superior Room, Club level, Guest room, City view
Club Superior Room, Club level, Guest room, City view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
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Club Suite 2 Twin Beds, Club level, 1 Bedroom Suite
Club Suite 2 Twin Beds, Club level, 1 Bedroom Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 2 single beds
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Skyview Superior, Guest room, 1 King, City view
Skyview Superior, Guest room, 1 King, City view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Skyview Junior Suite, Junior Suite, 1 King, City view
Skyview Junior Suite, Junior Suite, 1 King, City view
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Deluxe, Guest room, 1 King, City view, Corner room
Deluxe, Guest room, 1 King, City view, Corner room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
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Frequently asked questions

Does The Ritz-Carlton, Osaka offer hand sanitizer?

Hand sanitizer is available at The Ritz-Carlton, Osaka.

Is there physical distancing on the premises?

Social distancing measures are enforced in common areas.

What time is check-in and check-out at The Ritz-Carlton, Osaka?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Ritz-Carlton, Osaka?

For those who wish to drive their own cars, The Ritz-Carlton has a car park right on site for maximum convenience. Car parking is available for a fee of JPY 2100 per day. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Osaka with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at The Ritz-Carlton, Osaka?

The Ritz-Carlton does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about The Ritz-Carlton, Osaka

  • 9.2
    Exceptional
    Cleanliness

    "Good and clean room"

    Melissa

    |

    May 29, 2017

  • 8.4
    Excellent
    Staff 

    "Amazing staff"

    Mohammed

    |

    August 15, 2017

Property ranking|Compared to 5,827 Osaka properties
See all rankings
Cleanliness score
9.4/10
Room comfort score
9.2/10
Room size
65 sqm.
Service score
9.2/10
Better than
99
%
of Osaka properties
Better than
99
%
of Osaka properties
Bigger than
99
%
of Osaka properties
Better than
98
%
of Osaka properties
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Overall rating:
9.0
Exceptional
843 reviews
Cleanliness
9.4
Facilities
9.0
Location
8.5
Read all reviews >
What travelers say they love:
Overall, a very memorable and enjoyable trip!
Tak L. from Hong Kong
Family with older children
More about The Ritz-Carlton, Osaka

More about The Ritz-Carlton, Osaka

Renowned within the hospitality industry for capturing the true essence of opulence, this superb hotel does not compromise when it comes to providing luxury. The mesmerizing interior, comprised of elegance and serenity, is carried throughout the hotel from the lobby to the guestrooms. Conveniently situated in the hub of Osaka, just moments from the railway station, The Ritz-Carlton, Osaka resides amongst up-scale bars and restaurants. Visit Universal Studios Japan® during your stay, 20-minute train ride away from the property. The hotel also features in-house dining facilities that are popular with both tourists and locals and serves 5-star cuisines. The 24-hour business center is a definite asset to a hotel that welcomes both up-scale vacationers and business travelers.

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Most talked about facilities

Housekeeping
7 mentions
Food & Dining
2 mentions
Breakfast
2 mentions
View
2 mentions

What they offer

10.0
Exceptional
Breakfast

"Buffet breakfast is great too!"

keng L.

|

May 17, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental

Restaurants on site

La Baie
Cuisine:French
Menu:Buffet
Hanagatami
Cuisine:Japanese, Sushi
Menu:A-la-carte
Xiang Tao
Cuisine:Cantonese
Menu:A-la-carte
Splendido
Cuisine:Italian
Menu:Buffet, A-la-carte

Nearby restaurants

Japanese cuisine
Japanese cuisine
Hanagatami
20 m Japanese, Sushi
Jitsuenteuchiudon Kineya Herbisplaza
20 m Japanese
Grilled Beef Tongue Sendai Henmi
130 m Japanese
American cuisine
American cuisine
Asakusa kitchen Omiya Grand Front Osaka
920 m American, International
Furusato
1.8 km American, Seafood
Critters Burger
2.7 km American
Cafe
Cafe
Starbucks Coffee Osaka Garden City
90 m Cafe
Derikafeumesankoji
240 m Cafe, Mexican
Miyama Cafe Umesan Kouji
280 m Cafe

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of The Ritz-Carlton, Osaka from real guests

Overall rating
9.0
Exceptional
From 843 reviews
9.4Cleanliness
9.3Room comfort and quality
9.3Service
Agoda Reviews (285)Booking.com Reviews (558)
Rating via Agoda8.8
/
10
Cleanliness9.4
Facilities9.0
Location8.5
Room comfort and quality9.2
Service9.2
Value for money8.3
High score for Osaka
Rating
9+ Exceptional (96)
8-9 Excellent (46)
7-8 Very Good (37)
6-7 Good (11)
<6 Below Expectation (6)
Time of the year
Mar - May (43)
Jun - Aug (61)
Sep - Nov (55)
Dec - Feb (37)
Don't miss out!Popular destination! Properties in Osaka are being booked every minute!
All guests (285)
All room types
All languages

Show reviews that mention 

Showing 196 verified guest comments
12345
9.0
Exceptional
Hu from Australia
Couple
Skyview Superior, Guest room, 1 King, City view
Stayed 1 night in December 2013

Overall a Wonderful Experience”

Superb Service, Comfortable Room, Beautifully Decorated

I must compliment on the superb service we received at Ritz Carlton Osaka. It was the busiest time of the year, NYE. There were two separate parties going on at lobby and at lounge bar, which was suppose to be close at 1am but food being continued roll out at 12:30 AM. Due to my wardrobe malfunction (shoe-drobe), I called in for super instant glue at 1am and staff were happily assisted me in supplying them to save my ONE and ONLY pair of boot I brought to Kensai. Later at 3 am, my travel companion request extra firm pillows to sleep on and staff also supplied them within next 10 minutes with most attentive and kind attitude. The only flaw were regarding the ventilation system or the cleaning detergent they used in Ritz Carlton Osaka, which is the tiniest flaw I could not decide. The bathroom were gorgeous and spacious in which I could not wait to jump in for a soothing bath. As I got out of the tub, the bathroom was filled with steam and water vapor in which is mixed strongly with the smell of bleach and detergent. The water vapor definitely brought out and amplified greatly on the cleaning product they used to polished the bathroom spotless. I first escaped to toilet for a little room to breath before I ran out of the bathroom as there was no extra ventilation system I could switch on inside the bathroom. The steam and the water vapor were efficiently being eliminated once the door was open but the ventilation in the bathroom is clearly insufficient when the bathroom door was shut. Or could it be about the strong detergent or bleach they chose to polished the room spotless so the steam became a tiny issue? I couldn't decide. Ritz Carlton being a 5 start luxury hotel, an over achiever, still host me with most attentiveness and welcome. And I am sure such a tiny issue would not get away of them overcoming, and achieving excellence.

Reviewed January 16, 2014
10.0
Exceptional
Peklui from Singapore
Solo traveler
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 4 nights in March 2018

Great place which makes you feel at home”

Had a great stay in Ritz Carlton Osaka for a week. Was there for holiday at the same time meet my Japanese friends. Hotel is well connected and I go by the underpass all the way to Osaka station when it's cold, otherwise walking on the street feels great, and easily. Hotel pick you up at airport bus stop, so it's really helpful. Room - I had a corner room which was lovely, the space and a working table makes everything so nicely laid out, and everything you need is there. Huge comfortable bathroom, the standing shower is a little tight though, but as soon as you are out of shower, you have the whole space you need. Bed is very comfy. Great view during day and night. Breakfast - good spread, the french toast is superb, a must have ! The normal loaf bread was so good that i bought a loaf of it from the hotel bakery to take home! The ambience is also comfortable that i could read my digital papers in peace and relax, just like i do at home. Staff were very attentive. Will be back.

Reviewed March 26, 2018
9.0
Exceptional
Colin from Australia
Couple
Stayed 2 nights in April 2012

Luxurious Hotel”

Large and luxurious rooms

the ritz-carlton osaka hotel is a luxurios hotel. the rooms were large and well appointed, with very good amenities. the beds were very comfortable and the rooms were quiet and peaceful. the service was up to expectations of the standard of the hotel. location was not central but within five to ten minutes to train stations.

Reviewed April 18, 2012
9.7
Exceptional
stephane from France
Couple
Superior, Guest room, 1 King
Stayed 1 night in November 2014

Excellent stay, amazing service”

Service, location, room

We moved from an Agoda pre-booked Monterey Osaka hotel which was way below minimum expectation. After a sleepless night of discomfort due to the rough bed, and terrible pillows, and staying only for a couple of nights in Osaka, the nearest, easiest plan was the Ritz. Absolutely great as usual, impeccable service. Yes, it was double the price, but having a room three times the size, absolute cleanliness, comfortable beds and service was prevalent. Recommended with highest ratings.

Reviewed November 22, 2014
9.0
Exceptional
Petch from Thailand
Business traveler
Club Suite 1 King Bed, Club level, 1 Bedroom Executive Suite
Stayed 1 night in October 2015

Luxury hotel with great concierge”

Service, gym, comfort

I had a very pleasant stay at the Ritz-Carlton Osaka. Concierge (Ms.Iwasaki) offered great help. Very nice gym with so many equipment. The manager (Mr.Ogawa) provided personalized service.

Reviewed November 09, 2015
9.3
Exceptional
King from Hong Kong
Family with young children
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 3 nights in July 2015

5-star hotel and first class service”

Food in the hotel is delicious, Location is excellent, service is very heart touching

Everything in Ritz-Carlton is excellent. Every member in my family satisfies the service, food, facility in the hotel. The most appreciate item is we can enjoy a high degree of privacy. No one will disturb you when you need to rest. it is really suitable to a family visit. We must stay in Ritz-Carlton again in next visit.

Reviewed July 20, 2015
8.0
Excellent
Michael from United Kingdom
Business traveler
Superior, Guest room, 1 King
Stayed 1 night in September 2013

Delightful RC rooms, lacks understanding service”

Nice rooms, location works well for me, good quality food

This is a Ritz Carlton so you expect good quality fixtures and service. The rooms are slightly dated but still very nice and much better than other hotels in this area. The staff are attentive but for me I found it almost to the extent of being intrusive. I have stayed at many Ritz Carlton's so it is not that I don't know what to expect but at this standard they need some sensitivity. Another thing I found really annoying was when I purchased things from the Deli I was made to feel like I was a potential thief. The bag was sealed and I was 'escorted' to the door before it was given to me so that I couldn't steal anything on the way out. This happened twice, I commented to the staff, on the feedback requested by the Ritz Carlton directly and asked for someone to contact me - nothing! So my summary is that this is a really nice hotel but lacking in subtlety and understanding with their service.

Reviewed October 08, 2013
7.0
Very good
Jeffrey from Indonesia
Group
Club Superior, Club level, Guest room, 1 King, High floor
Stayed 1 night in November 2015

Worst Ritz Carlton hotel I've ever stayed in.”

Location, Food, Cleanliness

Terrible stay. Will not return to this hotel again. Ritz Carlton always live up to the expectation when it comes to service, but not Ritz Carlton Osaka. We're a group of 7 pax, with 4 reservations. During check in, they couldn't find 1 of the reservation. I gave them booking voucher from Agoda, but they said they need to check first. So 1 guest must wait. It took them almost 2 hours to sort the problem out, and for the inconvenience they don't even offering complementaries/upgrade. When I politely asked for room upgrade for the inconvenience, they upgraded us to corner room, but NEVER told us it was a SMOKING ROOM! Turns out 2 of 4 rooms is a smoking room! Since we all already so tired, we decided not to make a big deal out of it. So if u make a booking in this hotel, if u want a non-smoking room, make sure u asked since they will not ask. Another bad experience for me happened in the club lounge. Me and my colleague forgot to change our bedroom slippers when we visited the club lounge. The employees are welcoming us and guide us to empty tables in the lounge. When we just took 1 glass of wine and 1 glass of coke, and sit on the table, one waitress came to us, claimed he was sent by the manager that slippers are not allowed and according to him some guests are complaining. We understood and immediately realized that we are wrong. I said OK we will go back to our room and have a rest, "but can we finish our drink?" I asked. He said yes. Within ONE MINUTE, he came again! With really IMPOLITE and RUDE attitude again asked us to leave the lounge. We told him we agree to leave the lounge, but u must understand that your colleague didnt remind us about the slippers when she guided us to the table, he just smiled bitterly and repeatedly said the manager sent him and asked us to leave. With RUDE sentences. And last but not least, u must pay when using sauna facilities. But it's a hotel policy, I don't mind paying, just make sure u aware when u make booking at this

Reviewed November 23, 2015
8.0
Excellent
Kwong from China
Couple
Stayed 3 nights in November 2012

Full facilities luxury hotel with large room”

Rooms are all located on high floor (from 24/F), comfortable bed and good location (very close to the Airport Bus Station)

friendly front desk staff with great efficiency in completing the check-in process. i arrived earlier (some time around 1100 in the morning) but was able to allocate the room without waiting till the normal check-in time at 1500. hotel is located just 8 mins' walk from the jr osaka station and 5 mins' walk from the herbis plaza airport bus station. very convenient. it's a traditional ritz carlton design hotel - classic with a grand lobby and full facility luxurious rooms which are all located on high floor (from 24/f). as it's close to the christmas time, the hotel is fully decorated, thus creating a very warmth festive feel.

Reviewed December 06, 2012
10.0
Exceptional
Peter from Hungary
Family with young children
Superior, Guest room, 1 King
Stayed 2 nights in July 2017

ONE of the best hotels”

Very nice clean hotel, central location, one of the best of the best hotel. The staff could be more professional but they are certainly 9+ of out of 10. Bed and hotel facilities are good, location is a bit away from the very center of Umeda but its still about 10 min walk from the station. It's certainly value for money,however if i have a chance i would rather stay in the Ritz in Kyoto.

Reviewed July 15, 2017
9.3
Exceptional
Hsin from Taiwan
Couple
Stayed 1 night in February 2013

What a wonderful staying experience!”

location,location, location

Wife and kids are quite happy, cause the location of the Hotel is excellent.It only takes few minutes to walk to the biggest shopping area in Osaka. Especially airport limosuine station is also on the next building. the service is just like 'Rits-Carlton' standard. Make you feel comfortable and like valuable customer. You can name a lot.

Reviewed February 22, 2013
8.0
Excellent
Gerald from United States
Family with young children
Stayed 3 nights in June 2013

Very nice propertyBUT the staff is a bit officious”

Room, convenience & quality of the facilitity

The rooms and hotel were excellent! The staff was somewhat officious, condescending and not as friendly and personable as the staff at the Imperial Hotel in Osaka, where we stayed the last three days of our trip. No one was rude at the Ritz Carlton, just not warm & friendly & inviting.

Reviewed July 13, 2013
9.3
Exceptional
Keith from Singapore
Couple
Stayed 4 nights in April 2012

Luxury Old-world style hotel in central Osaka”

Excellent location, high quality furnishing, great service

Stayed from Friday-Monday night (Easter weekend) to see Osaka and the Sakura blossoms. The hotel was simply lovely - it had an "old-world" style, with plush furnishing, rich timber walls, deep comfortable sofas in the lobby, lounge, fireplace. The room we had was a corner room on 25th floor, with view over the city. Large room, very nice bathroom and toilet, with all the amenities expected of a 6-star hotel.Service from each and every hotel staff member - simply excellent. And tips were refused ! The location was also good, within walking distance of the airport limousine stop (Herbis Plaza terminal) and the train/subway station. Many shops, department stores and restaurants, all within walking distance. Will certainly return in the future !

Reviewed April 14, 2012
9.6
Exceptional
Michelle from United States
Couple
Superior, Guest room, 1 King
Stayed 2 nights in October 2018

Outstanding Service”

Hospitality staff of any stripe should train with the folks at the Ritz-Carlton. They are very welcoming.

Reviewed October 30, 2018
10.0
Exceptional
Tak from Hong Kong
Family with teens
Deluxe, Guest room, 1 King, City view, Corner room
Stayed 1 night in July 2017

Memorable Trip To Osaka”

This was the first time I went to Japan with my daughter, and it was very exciting and fun for the both of us. There was a member of staff from Macau called Ms. Carman Law, and she was very helpful and welcoming to all of the hotel guests. Ms. Law helped us reserve a dinner in one of Osaka's famous BBQ restaurant and she helped to upgrade our room. One of the best and heartwarming surprises she did for us was coming to see us when she was supposed to have a day off to give my daughter a little present, and accompanied us to the airbus station! This hotel is one of the best (in our opinion) in Osaka, since its in a very convenient environment, its close to lots of malls and outlets, and the service there is simply amazing. Overall, a very memorable and enjoyable trip!

Reviewed July 28, 2017
8.8
Excellent
Theresia from Indonesia
Family with young children
Superior, Guest room, 1 King
Stayed 5 nights in June 2016

Great Room”

The room is luxurious and bigger than most hotel rooms in Osaka or Tokyo. Service is excellent. Location is a little far from the action at Umeda but manageable with a 10-15 walk.

Reviewed July 09, 2016
9.0
Exceptional
HON from Hong Kong
Couple
Stayed 1 night in July 2011

very luxury , worth the money !”

huge room ! great view !

one of the most luxury ritz-carlton in the world, good location , excellent service !

Reviewed July 30, 2011
9.3
Exceptional
Amanda from Indonesia
Family with teens
Superior, Guest room, 1 King
Stayed 2 nights in October 2014

Nice room with great views”

The room is nice as always Ritz Carlton hotels. The location is near to Osaka Station. A friendly & helpful staffs of the hotel.

The room is nice & clean. The 2nd time I checked in, the view from my window was just ok. It was better view the first time. The staffs were friendly & helpful however not all staffs can speak basic English well. Anyway, there's not a problem. The location of the hotel is good. With a Osaka station nearby & Hankyu & Hanshin department stores too. We had great time staying here

Reviewed October 14, 2014
9.3
Exceptional
Petch from Thailand
Solo traveler
Club Superior, Club level, Guest room, 1 King, High floor
Stayed 1 night in October 2014

Great concierge ever!!!”

Concierge, Service, Location

The best concierge experience!! Ms.Shoko Iwasaki was the best concierge ever! She was very helpful even prior to my arrival, helping me with all difficult restaurant reservations! The club lounge was excellent. Room very comfortable with great view of Osaka city. Well equipped gym is one of the best!

Reviewed November 09, 2014
9.7
Exceptional
JATUPORN from Thailand
Business traveler
Superior, Guest room, 1 King
Stayed 3 nights in January 2014

The Ritz service standard”

The decoraction. Size of the room and very helpfull staff

Very impressive stay at the Ritz with a very helpfull staff. I was sick on the last day of my stay and all the staff and manager took a very good care of me beyond what it advertised in the agoda.

Reviewed September 01, 2014
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The Ritz-Carlton, Osaka
|Excellent 8.8
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Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.

  • Excellent location
  • Umeda Sky Building
  • Nishi Umeda Subway Station is within 0.34 km
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