Newly renovated

The Ritz-Carlton, Shenzhen

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

116 Fuhua San Road, Futian District, Futian District, Shenzhen, China, 518048

Highlights

Excellent room comfort & quality

- Guests have rated this property 9.2/10 on room comfort and quality

Nice and spacious room, good hygiene and overall services
Sparkling clean

- Guests have rated this property 9.1/10 on cleanliness

Nice and spacious room, good hygiene and overall services
Airport transfer

- Airport transfer available at additional charge. To request, check the...

220 meters to public transportation

220 meters to public transportation - Convention & Exhibition Center Metro Station is within 220 meters

Newly renovated

Newly renovated - Renovated in 2025

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Discover The Ritz-Carlton, Shenzhen, situated in the vibrant Futian District, known for its modern architecture and lush parks. This luxury hotel offers a stunning pool with breathtaking views and exclusive in-room breakfast services to start your day beautifully. Each room features a private balcony, a refrigerator for convenience, and magnificent views of the city or serene gardens. Ideally located just 305 meters from the Shenzhen Convention and Exhibition Centre and 641 meters from Link City, this property is perfect for two travelers seeking both business and leisure experiences. Enjoy the perfect blend of comfort and sophistication in the heart of Shenzhen. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersUsers are booking a place in Shenzhen every 1 minutes on Agoda.com
Location 9.3
Room comfort and quality 9.2
Service 9.2
Cleanliness 9.0

Based on 3,766 verified reviews

Location

9.3

Room comfort and qua...

9.2

Service

9.2

Cleanliness

9.0

Facilities

8.6

Value for money

8.5

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Nearest transportation options

Convention & Exhibition Center Metro Station is within 0.2 km

Gangxia MTR Station is within 0.7 km

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
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There are 45 places in walking distance!

Parking
FREE
Walkable places
Shenzhen Convention & Exhibition Center (Futian)
270 m
Convention & Exhibition Center Metro Station
200 m
Popular landmarks
COCO Park
780 m
Lianhuashan Park
2.6 km
Luohu Commerical City (Lo Wu Shopping Plaza)
5.4 km
OCT HARBOUR
7.2 km
China Folk Culture Village
7.7 km
Closest landmarks
Shenzhen Convention and Exhibition Centre
310 m
Shenzhen Yijing Central Walk
400 m
Smart boutique living specialist Store
580 m
Ping An Insurance Headquarters
580 m
Ping An Finance Centre 'Free Sky 116' Observation Deck in Shenzhen China
640 m

Good to know

Value for money8.5
Location rating9.3
Nearest airportSheung Wan Heliport (HHP) - Hong Kong SAR, China
Distance to airport28.7 km

Rooms available at The Ritz-Carlton, Shenzhen

Exceptional
Room comfort & quality

9.2

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Based on 449 reviews from verified travelers

The Ritz-Carlton Suite, Club level, Presidential Suite, 1 King, Balcony
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  • City view
  • 1 king bed
  • 1 king bed
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Carlton Suite, Club level, 1 Bedroom Vice Presidential Suite, 1 King
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  • Room size: 118 m²/1270 ft²
  • City view
  • 1 king bed
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Club Junior Suite, Club level, 1 Bedroom Junior Suite, 1 King
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  • Room size: 62 m²/667 ft²
  • City view
  • 1 king bed
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Club Deluxe King, Club level, Guest room, 1 King
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Deluxe King Room, Guest room, 1 King
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  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Club Executive Suite King, Club level, 1 Bedroom Executive Suite, 1 King
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  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
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Premier King, Guest room, 1 King, Corner room
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  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Design King, Guest room, 1 King
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  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
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Club Premier King, Club level, Guest room, 1 King, Corner room
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  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
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Deluxe Garden View King, Guest room, 1 King, Garden view
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  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

While lodging at The Ritz-Carlton, Shenzhen, indulge in your early morning or evening stroll at nearby park which include Ha Wan Tsuen Garden, Lianhuashan Park, and Lotus Flower Mountain Park.

The Ritz-Carlton, Shenzhen's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

The Ritz-Carlton, Shenzhen has a total of 24 floors.

Verified past guests that have stayed at The Ritz-Carlton, Shenzhen had an average nightly stay of 2 nights at this property.

The Ritz-Carlton, Shenzhen's most popular month where verified guests travelers have stayed the most is in August.

The typical room rate for The Ritz-Carlton, Shenzhen in the past month is 1959.26 CNY, compared to city's average of 487.29 CNY.

78.0% of our verified guest evaluations have given a positive review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for The Ritz-Carlton, Shenzhen down in the review section.

67.0% of our verified visitor assessments have given a positive review and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for The Ritz-Carlton, Shenzhen down in the review section.

Verified solo travelers that have stayed at this property have given The Ritz-Carlton, Shenzhen an average rating of 9.0. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past business travelers that have stayed at this property have given The Ritz-Carlton, Shenzhen an average rating of 9.1. You can look up more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

Verified families with young children that have stayed at this property have given The Ritz-Carlton, Shenzhen an average rating of 8.8. You can look up more complete customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Convention & Exhibition Center Metro Station, 201.76 m away from The Ritz-Carlton, Shenzhen.

More about The Ritz-Carlton, Shenzhen

More about The Ritz-Carlton, Shenzhen

Experience Luxury and Elegance at The Ritz-Carlton, Shenzhen

Nestled in the vibrant heart of Shenzhen, The Ritz-Carlton offers an unparalleled blend of sophistication, comfort, and modern design. With its recent renovation in 2025, the hotel boasts contemporary amenities and stylish interiors that cater to both business travelers and leisure guests alike. Just a 30-minute drive from the airport, this luxurious retreat provides the perfect starting point for exploring the dynamic cityscape and scenic surroundings of Shenzhen. Guests can enjoy a seamless check-in process from 3:00 PM and relax in the elegant ambiance of the hotel until their departure at noon. Please note that the hotel maintains a strict child policy, meaning children are not allowed to stay free of charge, and additional fees may apply. Whether you're visiting for business or leisure, The Ritz-Carlton, Shenzhen promises an unforgettable stay filled with world-class service and exquisite comfort.

Elegant Entertainment Facilities at The Ritz-Carlton, Shenzhen

Discover a sophisticated retreat at The Ritz-Carlton, Shenzhen, where entertainment is crafted for relaxation and social enjoyment. Unwind at the stylish bar, a perfect spot to indulge in expertly crafted cocktails and a curated selection of wines, all set within an ambiance that exudes luxury and comfort. Whether you're unwinding after a busy day or mingling with friends, the bar offers an inviting environment to relax and socialize. For those seeking a touch of pampering, the hotel features a luxurious salon that provides a range of beauty and grooming services. From rejuvenating treatments to stylish haircuts, the salon is dedicated to enhancing your well-being and confidence. Together, these entertainment facilities create a refined atmosphere where guests can indulge, relax, and enjoy moments of leisure during their stay.

Unwind and Stay Active at The Ritz-Carlton, Shenzhen's Sports Facilities

At The Ritz-Carlton, Shenzhen, guests can enjoy a wide range of sports facilities that cater to both relaxation and fitness needs. Dive into the refreshing indoor pool, where you can swim laps or simply unwind after a long day of exploring the city. For those who prefer to soak up the sun, the outdoor pool is the perfect spot to lounge by the water and soak in the stunning views of the city skyline. Fitness enthusiasts will be delighted by the state-of-the-art fitness center, equipped with the latest exercise machines and equipment. Whether you prefer cardio workouts or strength training, this 24-hour fitness center has everything you need to stay in shape during your stay. After an invigorating workout, head to the poolside bar to enjoy a refreshing drink and relax in the comfortable seating area. No matter your preference, The Ritz-Carlton, Shenzhen's sports facilities are designed to ensure that guests can unwind, stay active, and make the most of their stay in this vibrant city.

Exceptional Convenience Facilities at The Ritz-Carlton, Shenzhen

Experience unparalleled comfort and ease during your stay at The Ritz-Carlton, Shenzhen, with a comprehensive range of convenience facilities designed to cater to your every need. Enjoy the luxury of 24-hour room service, allowing you to indulge in delicious meals and beverages at any hour, ensuring your cravings are always satisfied. For added security and peace of mind, the hotel provides safety deposit boxes in your room, giving you a secure space for your valuables. Guests can also take advantage of personalized services such as concierge assistance and exclusive access to the Executive Lounge, where you can relax in a sophisticated setting with complimentary refreshments and business amenities. The hotel offers practical amenities like dry cleaning, daily housekeeping, and an on-site laundromat, ensuring your wardrobe stays fresh and your stay remains effortless. Whether you're here for business or leisure, The Ritz-Carlton, Shenzhen’s thoughtful facilities make your experience seamless and enjoyable.

Convenient Transport Facilities at The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen offers guests the convenience of on-site parking, making it easy to access the hotel without the hassle of searching for parking spaces in the bustling city. The spacious car park ensures a secure and accessible area for guests arriving by private vehicle, allowing for a seamless start to their stay. For those seeking personalized transportation options, the hotel also provides car hire services, giving guests the flexibility to explore Shenzhen at their own pace in comfort and style. Whether arriving by car or exploring the city independently, guests can enjoy a smooth and hassle-free transportation experience right from the moment they arrive.

Luxurious Room Facilities at The Ritz-Carlton, Shenzhen

Indulge in the lavish room facilities offered at The Ritz-Carlton, Shenzhen, where every detail has been carefully curated to provide an unparalleled experience. Step into your elegantly appointed room and enjoy the comfort of air conditioning, ensuring a pleasant temperature throughout your stay. Wrap yourself in the soft embrace of plush bathrobes, adding a touch of luxury to your relaxation routine. Start your day by catching up on the latest news with the complimentary daily newspaper, keeping you informed and connected. Style your hair effortlessly with the provided hair dryer, saving you valuable packing space. Quench your thirst with a refreshing drink from the mini bar, stocked with a wide selection of beverages to suit your preferences. Wind down in the evenings by tuning into your favorite shows on the satellite/cable TV, offering a multitude of entertainment options. Experience true opulence and attention to detail with the room facilities at The Ritz-Carlton, Shenzhen. Each amenity has been thoughtfully chosen to enhance your stay and create a memorable experience that will exceed your expectations.

Exquisite Dining Experience at The Ritz-Carlton, Shenzhen

Indulge in a diverse array of culinary delights at The Ritz-Carlton, Shenzhen, where exceptional dining facilities cater to every taste and preference. Guests can enjoy the convenience of 24-hour room service, allowing them to savor gourmet meals and refreshments in the comfort of their own rooms at any hour. The hotel also features a charming coffee shop, perfect for unwinding with freshly brewed coffee and light snacks in a cozy setting. For those seeking a more substantial meal, the hotel offers specialized halal and kosher restaurants, ensuring that guests with specific dietary needs can dine with confidence and ease. Start your day with a sumptuous breakfast buffet or a classic continental breakfast, both designed to energize you for a day of exploration or business. With attentive daily housekeeping and a variety of dining options, The Ritz-Carlton, Shenzhen promises a truly luxurious and convenient culinary experience.

Luxurious Room Options at The Ritz-Carlton, Shenzhen

Discover a range of exquisite accommodations at The Ritz-Carlton, Shenzhen, from elegant guest rooms to spacious suites. Guests can choose from well-appointed rooms such as the 50-square-meter guest rooms with a King bed, offering a cozy yet sophisticated retreat, or opt for the larger 55-square-meter corner rooms with a King bed that provide added privacy and panoramic views. For those seeking more space and comfort, the 100-square-meter 1 Bedroom Suite with a King bed and the impressive 122-square-meter 1 Bedroom Suite with Club lounge access are perfect choices for a luxurious stay. The pinnacle of opulence is the Presidential Suite, a sprawling 446-square-meter space with a balcony and a King bed, offering unparalleled elegance and privacy.

Discover the Vibrant Futian District in Shenzhen

Welcome to the bustling Futian District in Shenzhen, China, where modernity meets tradition and innovation thrives. As one of the most dynamic areas in the city, Futian District offers a multitude of attractions, making it an ideal destination for both business and leisure travelers. With its strategic location, Futian District is home to some of Shenzhen's most iconic landmarks. Just steps away from The Ritz-Carlton, Shenzhen, you'll find the awe-inspiring Shenzhen Civic Center, a sprawling complex that houses the city's government offices, exhibition halls, and a grand theater. The futuristic architecture of this center is a sight to behold, especially when illuminated at night. For those seeking retail therapy, Futian District is a shopper's paradise. Adjacent to the hotel is the renowned COCO Park, a vibrant shopping and entertainment hub that boasts an array of international brands, trendy boutiques, and gourmet restaurants. Whether you're in search of high-end fashion, electronics, or local souvenirs, COCO Park has it all. In addition to its urban allure, Futian District also offers tranquil green spaces. Take a leisurely stroll through Lianhua Mountain Park, a serene oasis in the heart of the city. Here, you can immerse yourself in nature, admire beautiful gardens, and enjoy panoramic views of Shenzhen's skyline. With its blend of modernity, cultural landmarks, and natural beauty, Futian District is a captivating destination that will leave you wanting more. Stay at The Ritz-Carlton, Shenzhen and immerse yourself in the vibrant energy of this thriving district.

Convenient Transportation from the Airport to The Ritz-Carlton, Shenzhen

Located in the bustling Futian District of Shenzhen, China, The Ritz-Carlton offers a luxurious retreat for travelers seeking a memorable stay. Getting to this exquisite hotel from the nearest airports is a breeze, thanks to the city's well-connected transportation network. For those arriving at Shenzhen Bao'an International Airport, the most convenient way to reach The Ritz-Carlton is by taxi or private car. The journey takes approximately 30 minutes, depending on traffic conditions. Taxis are readily available outside the airport terminal, and the hotel's address can be easily communicated to the driver. Alternatively, the hotel also offers a limousine service for a more comfortable and personalized experience. If you prefer public transportation, the airport is equipped with a metro station. Take Line 11 from the airport to Futian Station, and then transfer to Line 2. Get off at the Convention and Exhibition Center Station, which is just a short walk from The Ritz-Carlton. This option is not only cost-effective but also allows you to experience the city's efficient metro system. For those arriving at Hong Kong International Airport, there are several transportation options available. You can take a cross-border bus from the airport to Shenzhen Bay Port, and then transfer to a taxi or metro to reach The Ritz-Carlton. Alternatively, you can take the Airport Express train to Kowloon Station, and then transfer to the East Rail Line to reach the Lo Wu or Futian Checkpoint. From there, you can take a taxi or metro to the hotel. No matter which airport you arrive at, reaching The Ritz-Carlton, Shenzhen is a seamless experience. With various transportation options available, you can easily embark on a luxurious stay at this prestigious hotel.

Explore the Vibrant Surroundings of The Ritz-Carlton, Shenzhen

Nestled in the heart of Shenzhen, The Ritz-Carlton offers a prime location surrounded by an array of exciting landmarks and attractions. Just a stone's throw away, guests can immerse themselves in the serene beauty of Lianhuashan Park, a lush green oasis perfect for leisurely strolls and picnics. For those seeking cultural enrichment, the Shenzhen Museum showcases a fascinating collection of historical artifacts and exhibits, providing a glimpse into the city's rich heritage. Nature enthusiasts will delight in the proximity of the Shenzhen Mangrove Nature Reserve, where they can explore the diverse ecosystem and observe a myriad of bird species. For a dose of retail therapy, Link City is a shopper's paradise, offering a wide range of boutiques, restaurants, and entertainment options. Additionally, the nearby Shenzhen Convention and Exhibition Centre is a hub for international events and conferences, making it a convenient choice for business travelers. Other notable attractions in the vicinity include the Shenzhen Library, a modern architectural marvel that houses an extensive collection of books and resources, and the Oriental Palm Spring International Spa Club, where guests can indulge in luxurious spa treatments and rejuvenate their senses. History buffs can visit the Shatou Xiasha Village, a charming village that preserves the traditional Hakka culture, while the Shenzhen Mosque provides a serene space for reflection and prayer. Sports enthusiasts can also enjoy a game of tennis at the Jingtian Tennis Centre, located just a short distance away. With its unbeatable location and an abundance of nearby landmarks and attractions, The Ritz-Carlton, Shenzhen offers an unforgettable experience for guests looking to explore the vibrant city of Shenzhen.

Convenient Public Transport Stations near The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen is surrounded by several convenient public transport stations, making it easy for guests to explore the city. Just a short distance away from the hotel, you will find Meijing Metro Station, Futian Checkpoint Metro Station, and Shenkang Metro Station. These stations provide easy access to various parts of Shenzhen, allowing guests to conveniently visit popular attractions, shopping districts, and business centers. For those looking to explore further, Xiangmi Metro Station, Chegongmiao Metro Station, and Xiangmihu Metro Station are also nearby. These stations connect to multiple metro lines, providing guests with seamless transportation options to explore the city's vibrant neighborhoods and cultural sites. Additionally, Fumin Metro Station, Lianhuacun Metro Station, Shenyun Metro Station, and Jingtian Metro Station are within close proximity to the hotel. These stations offer convenient connections to other parts of Shenzhen, allowing guests to easily navigate the city and discover its hidden gems. Whether you're traveling for business or leisure, The Ritz-Carlton, Shenzhen's convenient location near these public transport stations ensures that you can easily explore all that Shenzhen has to offer.

A Culinary Paradise: Surrounding Restaurants

When it comes to dining options, The Ritz-Carlton, Shenzhen's location is a culinary paradise. Just steps away from the hotel, guests can indulge in a variety of delectable cuisines. Grandma's Home offers authentic Chinese dishes with a homely touch, while Bus grill is perfect for those craving grilled specialties. Yumizhou serves up mouthwatering seafood dishes, while Bashu Fengyue offers a taste of Sichuan cuisine. For those looking for a taste of local flavors, Jinhuangting Restaurant is a must-visit. Tequila Coyote Cantina is the place to be for Mexican cuisine lovers, and Ensue offers a unique fusion of Eastern and Western flavors. Tasty Steak is a haven for meat lovers, and Jinzhizun Roast Goose is renowned for its succulent roasted goose. Lastly, Fuqinglong Restaurant is a hidden gem offering a wide range of delicious Chinese dishes. With such a diverse selection of restaurants just a stone's throw away, guests at The Ritz-Carlton, Shenzhen are spoilt for choice when it comes to dining experiences.

Explore Vibrant Shopping Landmarks Near The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen is surrounded by a plethora of shopping landmarks that cater to every shopaholic's desires. Just a short distance away, you will find the Duty-free Shopping Mall (shennan), offering a wide range of tax-free products from luxury brands. For those seeking fresh produce and local delicacies, Fukuda Farmers Market is a must-visit. Shenzhen Yijing Central Walk and Central Walk Shopping Mall are perfect for fashion enthusiasts, with their trendy boutiques and international designer stores. Szitic Plaza and Lok Fu Shopping Mall are popular destinations for electronics and gadgets. If you're looking for a one-stop shopping experience, Merlin Tianhong Plaza and Rainbow Shopping Mall (Merlin) offer a diverse selection of shops, restaurants, and entertainment options. For upscale shopping, New World Department Store (Meihualu) is a top choice, while East Town Plaza is known for its modern retail outlets. With such a wide variety of shopping landmarks nearby, The Ritz-Carlton, Shenzhen ensures that guests can indulge in a memorable retail therapy experience during their stay.

Luxury at an Unbeatable Price: The Ritz-Carlton, Shenzhen

Indulge in the opulence of The Ritz-Carlton, Shenzhen without breaking the bank. With an average price of $263 per room, this luxurious hotel offers an unforgettable experience that is worth every penny. Compared to the average price of a hotel room in Shenzhen, which stands at $93, The Ritz-Carlton, Shenzhen provides exceptional value for money. Step into a world of elegance and sophistication as you enter the grand lobby of The Ritz-Carlton, Shenzhen. From the moment you arrive, you will be greeted with impeccable service and attention to detail that is synonymous with the renowned Ritz-Carlton brand. Each room is meticulously designed to provide the utmost comfort and style, featuring plush furnishings, modern amenities, and breathtaking views of the city. While other hotels in Shenzhen may offer lower prices, they simply cannot match the level of luxury and exclusivity that The Ritz-Carlton, Shenzhen provides. Whether you are traveling for business or leisure, this hotel offers an unparalleled experience that will leave you feeling pampered and rejuvenated. So why settle for less when you can indulge in the best? Book your stay at The Ritz-Carlton, Shenzhen today and experience the epitome of luxury at an unbeatable price.

Exceptional Service and Cleanliness at The Ritz-Carlton, Shenzhen

At The Ritz-Carlton, Shenzhen, guests are consistently impressed by the exceptional service and cleanliness of the hotel. The staff is described as friendly, pleasant, and professional, always going above and beyond to ensure a comfortable stay. The rooms are praised for their cleanliness and warmth, providing a cozy and inviting atmosphere. Guests also rave about the amazing buffet lunch, which offers a wide variety of delicious options. The hotel's stunning view adds to the overall experience, leaving guests in awe. With such outstanding service and cleanliness, it's no wonder that guests are eager to return to The Ritz-Carlton, Shenzhen.

Luxury and Exceptional Service at The Ritz-Carlton, Shenzhen

Indulge in a world of luxury and exceptional service at The Ritz-Carlton, Shenzhen. With an overall rating of 8.8, this hotel has garnered high praise from its satisfied guests. Offering a perfect blend of elegance and comfort, The Ritz-Carlton, Shenzhen ensures a truly memorable stay for its visitors. One of the standout features of this hotel is its impeccable staff performance, which has earned a remarkable rating of 9.0. From the moment you step foot into the grand lobby, you will be greeted by friendly and attentive staff who go above and beyond to cater to your every need. Whether it's arranging transportation, recommending local attractions, or providing personalized service, the staff at The Ritz-Carlton, Shenzhen will make you feel like a valued guest. Situated in a prime location, this hotel boasts a rating of 9.2 for its convenient location. Nestled in the heart of Shenzhen, you'll find yourself just moments away from the city's vibrant shopping, dining, and entertainment districts. With easy access to public transportation, exploring the city's attractions is a breeze. Whether you're a business traveler or a tourist, The Ritz-Carlton, Shenzhen's location is sure to enhance your stay.

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Amenities and facilities

Excellent8.6

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Family
  • Children's books and toys
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Gym/fitness
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Full american breakfast
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Kids club
  • Kids meal
Access
  • Check-in/out [express]
  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Soundproof rooms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Baby amenities (upon request)
  • Baby cot (upon request)
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • DVD/CD player
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Locker
  • Mini bar
  • Private bathroom
  • Radio
  • Safety/security feature
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wine glasses
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Continental
  • Buffet
Restaurants on site
FLAVORZ, ALL DAY DINING RESTAURANT
  • Cuisine: American, Chinese, Grill/BBQ, Cantonese
XINGLI CHINESE RESTAURANT
  • Cuisine: Chinese, Szechuan, Cantonese
PALETTO – ITALIAN RESTAURANT
  • Cuisine: Italian, Seafood, Grill/BBQ, Pizza
Onyx
  • Menu: Buffet
FIX, THE RITZ-CARLTON DELI
  • Cuisine: European
  • Menu: Buffet

Location

116 Fuhua San Road, Futian District, Futian District, Shenzhen, China, 518048

Exceptional9.3

Location

Airports
  • Sheung Wan Heliport (HHP) - Hong Kong SAR, China
    28.7 km
  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    29.0 km
Public transportation
  • Convention & Exhibition Center Metro Station
    200 m 3 min walk
  • Gangxia MTR Station
    700 m 12 min walk
Hospital or clinic
  • Viva-Dental
    1.2 km 7 min drive
Shopping
  • Luohu Commerical City (Lo Wu Shopping Plaza)
    5.4 km
Convenience store
  • 7 Eleven
    1.7 km 8 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • COCO Park
    780 m
  • Lianhuashan Park
    2.6 km
  • Luohu Commerical City (Lo Wu Shopping Plaza)
    5.4 km
  • OCT HARBOUR
    7.2 km
  • China Folk Culture Village
    7.7 km
  • Happy Valley of Shenzhen
    9.3 km
  • Shenzhen Window of the World
    9.3 km
  • Dafen Oil Painting Village
    11.6 km
  • OCT East Shenzhen
    24.8 km
  • Dameisha Beach
    25.6 km
Nearby landmarks
  • Convention & Exhibition Center Metro Station
    200 m
  • Shenzhen Convention & Exhibition Center (Futian)
    270 m
  • Shenzhen Convention and Exhibition Centre
    310 m
  • Shenzhen Yijing Central Walk
    400 m
  • Smart boutique living specialist Store
    580 m
  • Ping An Insurance Headquarters
    580 m
  • Ping An Finance Centre 'Free Sky 116' Observation Deck in Shenzhen China
    640 m
  • Link City
    640 m
  • Gangxia MTR Station
    700 m
  • Citylink Xintiandi Plaza
    700 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)30
  • Airport transfer fee600 CNY
Extras
  • Breakfast charge (unless included in room price)218 CNY
The property
  • Year property opened2009
  • Number of floors24
  • Most recent renovation2025
  • Number of restaurants3
  • Number of bars/lounges3

Property announcements

From now onwards, the hotel is embarking on guest rooms refresh. Work activity and audible noise may be noticed during the period.

Reviews of The Ritz-Carlton, Shenzhen from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 10
  • 8.0
  • 8.4
  • 9.6
  • 9.6
  • 9.6

Most recent

  • Location score 9.3 out of 10 and is a high score in Shenzhen
    Location9.3
  • Room comfort and quality score 9.2 out of 10 and is a high score in Shenzhen
    Room comfort and quality9.2
  • Service score 9.2 out of 10 and is a high score in Shenzhen
    Service9.2
  • Cleanliness score 9 out of 10 and is a high score in Shenzhen
    Cleanliness9.0
  • Facilities score 8.6 out of 10 and is a high score in Shenzhen
    Facilities8.6
  • Value for money score 8.5 out of 10 and is a high score in Shenzhen
    Value for money8.5
High score for Shenzhen

Rating

9+ Exceptional (102)
8-9 Excellent (33)
7-8 Very Good (20)
6-7 Good (4)
<6 Below Expectation (7)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 166 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Calum from United Kingdom
    Couple
    Stayed 2 nights in October 2025

    “Ritz Carlton Shenzen ”

    I recently stayed at the Ritz Carlton Shenzen by Coco Park and it was an excellent stay. I read some reviews before with the odd one saying old fashioned decor. It was in part but very nice and adds character. The staff were excellent from the moment we arrived to the moment we left. We have a twin room as that was all that was available however this was huge with 2 incredibly comfortable double beds. The functions in the room were perfect and bathroom possibly the best hotel bathroom I’ve come across with a fantastic view of Futian. The hotel facilities are really top drawer with a fantastic gym, spa and swimming pool. After 2 nights and fully using facilities throughout the stay it’s a great place for rest and rejuvenation….. thank you for a great stay

    Reviewed October 15, 2025

    Dear Calum, Warm greetings! We sincerely appreciate your stay at The Ritz-Carlton, Shenzhen and your kind feedback. It is our honor to learn that you enjoyed your experience with us. As part of The Ritz-Carlton family, we are committed to serving our guests with the personalized service and genuine care that defines our "we are ladies and gentlemen serving ladies and gentlemen" philosophy. Your satisfaction inspires us greatly, and we look forward to welcoming you back for more unforgettable moments. Marketing and Communications

    Responded January 14, 2026
    The Ritz-Carlton, Shenzhen
  2. 10.0
    Exceptional
    Boris from Bulgaria
    Couple
    Deluxe Garden View Twin, Guest room, 2 Double, Garden view
    Stayed 5 nights in September 2025

    “Amazing stay during the SEO conference ”

    I stayed at The Ritz during a conference and had an excellent experience. The conference facilities were seamless, the rooms comfortable and well-equipped, and the service consistently professional. Dining was also top quality, with great variety and attention to detail. A perfect mix of luxury and efficiency — highly recommended.

    Reviewed September 24, 2025
  3. 10.0
    Exceptional
    Man-Nok from Hong Kong SAR, China
    Solo traveler
    Stayed 1 night in August 2025

    “A Home Away from Home ”

    As a frequent guest at this hotel, every stay makes me feel truly at home. Whether it's the front desk, guest rooms, or the restaurant, the service is consistently attentive and thoughtful. Special thanks to Jennifer, who always remembers my preferences and makes me feel especially at ease. This has long become my top choice for business trips.

    Reviewed August 30, 2025
  4. 4.0
    Hesed from Singapore
    Business traveler
    Premier King, Guest room, 1 King, Corner room
    Stayed 2 nights in March 2025

    “Old and noisy ”

    I recently had the opportunity to stay at The Ritz-Carlton, an establishment that prides itself on delivering a five-star experience. However, my experience fell short of the standard reasonably expected from a luxury hotel of this caliber. Upon my arrival at approximately 3:00 PM—an industry-standard check-in time—I was informed that my room was not ready. Despite prior reservations and the hotel's awareness of my arrival, I was made to wait nearly two hours before being granted access to my accommodation. Such a delay is unacceptable and inconsistent with the level of efficiency expected from a five-star hotel. Furthermore, I had paid for an additional bed, only to discover that it was of substandard quality—so thin that the springs were perceptible. This raises concerns regarding the appropriateness of charging guests for amenities that fail to meet basic comfort expectations. Additionally, the bathroom light was defective, remaining on throughout the night. Given that the toilet featured a glass door and was directly facing the bed, this persistent illumination caused considerable discomfort and disrupted sleep. To compound matters, the hotel is currently undergoing renovations, resulting in excessive noise throughout my stay. Despite this significant disruption, no prior notice was provided on the hotel's website or at the time of booking. Guests have a reasonable expectation to be informed of such material conditions, and the failure to disclose this information in advance raises questions of transparency. In light of the above, I find the overall experience to be well below the standard The Ritz-Carlton purports to uphold. I strongly urge the management to take corrective measures, including better communication regarding ongoing renovations, improved quality control of in-room amenities, and stricter adherence to check-in commitments. I look forward to your response and trust that you will take these concerns seriously.

    Reviewed March 17, 2025
  5. 9.2
    Exceptional
    Robbie from Hong Kong SAR, China
    Group
    Deluxe Garden View Twin, Guest room, 2 Double, Garden view
    Stayed 1 night in August 2024

    “Perfect little getaway”

    We had a lovely time at the Ritz Carlton. Staff were very helpful and made sure we were well informed as to what was in the area and that we were comfortable. Room was spacious and pool was nice for a night time swim. Would recommend for the attentive staff alone, especially Jack.

    Reviewed August 13, 2024
Changed to review page 1

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