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The Riverbank Hotel & Spa
The Riverbank Hotel & Spa
The Riverbank Hotel & Spa
The Riverbank Hotel & Spa
The Riverbank Hotel & Spa
The Riverbank Hotel & Spa
The Riverbank Hotel & Spa

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7.6

Very good

1,192 reviews

1,192 reviews

Housekeeping35
View15
Car Park6
See map

8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Popular landmarks
Masjid Sultan Ahmad Shah 110 m
Taman Esplanade 990 m
Berjaya Megamall 1.3 km
East Coast Mall 1.8 km
Bukit Pelindung Recreational Forest 3.8 km
Teluk Cempedak Beach 5.2 km
Sungai Pandan Waterfall 20.1 km
Bukit Gambang Waterpark Resort 32.1 km
Nearby landmarks
Masjid Sultan Ahmad Shah 110 m
Laman Teruntum 190 m
Perbadanan Kemajuan Negeri Pahang 240 m
Universiti Islam Antarabangsa Cawangan Kuantan 240 m
Kumpulan Wang Simpanan Pekerja Kuantan 340 m
Kuantan Parade 350 m
Padang MPK 1 420 m
Mahkota Square 420 m
Pahang Art Museum 460 m
Lembaga Tabung Haji 520 m

The Riverbank Hotel & Spa

51&53, Jalan Besar, Kuantan City, Kuantan, Malaysia, 25000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kuantan City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Teluk Cempedak Beach.

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Highlights

Located in heart of Kuantan

Check-in [24-hour]

Excellent view

Inside city center

120 meters to Masjid Sultan Ahmad Shah

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Shops

Wi-Fi in public areas

Family room

This property is in high demand!

12 travelers have booked today.

Value for money7.7
Location rating8.0
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport12.6 km

Rooms available at The Riverbank Hotel & Spa

Studio Family
...
  • Room size: 21 m²/226 ft²
  • Shower
  • 1 king bed and 1 sofa bed a...
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Suite
...
  • Room size: 21 m²/226 ft²
  • River view
  • 1 queen bed and 1 single be...
Enter dates to see prices
Standard Queen
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Standard Twin
...
  • Room size: 21 m²/226 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Standard King
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Standard Single
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
Riverview Queen
...
  • River view
  • 1 queen bed
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Studio
...
  • Room size: 23 m²/248 ft²
  • 1 sofa bed and 1 king bed a...
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Standard Room
...
  • Room size: 21 m²/226 ft²
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Standard Single Room No Window
...
  • Room size: 15 m²/161 ft²
  • 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Riverbank Hotel & Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Riverbank Hotel & Spa?

For those who wish to drive their own cars, The Riverbank Hotel & Spa has a car park that's close to the hotel. Parking is available for an additional charge. Self-parking is conveniently available at the hotel.

What is the smoking policy at The Riverbank Hotel & Spa?

The Riverbank Hotel & Spa does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby The Riverbank Hotel & Spa?

Restaurants including Rimba by Loft, Dallah Restaurant and Micasa Cafe by the River are popular in The Riverbank Hotel & Spa’s neighborhood which is known as Kuantan City.

What popular shopping places are close to The Riverbank Hotel & Spa?

Located in the Kuantan City area, The Riverbank Hotel & Spa is close to great shopping choices like East Coast Mall, Berjaya Megamall and Gio Mall.

What are popular attractions near The Riverbank Hotel & Spa?

Guests at The Riverbank Hotel & Spa can easily visit Masjid Sultan Ahmad Shah, Laman Teruntum and Padang MPK 1 located in the Kuantan City area.

What popular beaches are close to The Riverbank Hotel & Spa?

Guests at The Riverbank Hotel & Spa can easily visit Tanjung Lumpur in the Kuantan City area.

What popular natural sightseeing spots are close to The Riverbank Hotel & Spa?

The Riverbank Hotel & Spa is located in the Kuantan City area, which is famous for natural sightseeing destinations such as Taman Esplanade, Bukit Bay Route and Bukit Sekilau.

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Explore the neighborhood

What people love about The Riverbank Hotel & Spa

  • 10

    Exceptional

    "Ok.nice place to stay."

    Zety

    |

    November 24, 2022

  • 9.6

    Exceptional
    Location

    "Happening and near to the attractions."

    Irdahwati

    |

    October 16, 2022

  • 8

    Very good
    Spaciousness

    "Quite big space room."

    NORHAYATI

    |

    October 15, 2022

Property ranking|Compared to 717 Kuantan properties
See all rankings
Cheapest price score
Service score
7.9/10
Couples review score
7.5/10
Location score
8/10
Better than
95
%
of Kuantan properties
Better than
81
%
of Kuantan properties
Better than
79
%
of Kuantan properties
Better than
78
%
of Kuantan properties
Overall rating:

7.6

Very good
1,192 reviews
Cleanliness
7.4
Facilities
6.9
Location
8.0
Read all reviews >
What travelers say they love:
Strategic area, just walk only and the hotel is good
Masyitah from Malaysia
Business traveler
More about The Riverbank Hotel & Spa

More about The Riverbank Hotel & Spa

The Riverbank Hotel & Spa

See all the incredible sights of Kuantan when you stay at The Riverbank Hotel & Spa. This hotel is strategically placed in the heart of the city, surrounded by the popular landmarks. Grab some beach time with a stay at The Riverbank Hotel & Spa, just 5.2 km from Teluk Cempedak Beach.
The Riverbank Hotel & Spa offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is always available, provided by the hotel for their driving guests. The helpful staff at the front desk can assist you with services including luggage storage.
In-room conveniences include daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including in-room video streaming available in select rooms. The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms.
The Riverbank Hotel & Spa also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

The Riverbank Hotel & Spa offers wonderful recreational facilities for guests to enjoy. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Visit the sights and local attractions of Kuantan during your stay at the hotel. Whatever you may be looking to buy on your trip to Kuantan, chances are you'll find it at East Coast Mall located 1.7 km away. Pose in front of Masjid Sultan Ahmad Shah located 100 m away, and you can always show your friends the time you went to Kuantan.


Reasons to stay here

Rooms here are cheaper than 96% of accommodations in the city.
This hotel's food and dining score higher than 92% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 93% of accommodations in the city.

Amenities and facilities
Good
Facilities

6.9

Most talked about facilities

Housekeeping

23 mentions

Car Park

22 mentions

Internet

4 mentions

Beach

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bottle of water

Services and conveniences

  • Air conditioning in public area
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Invoice provided
  • Luggage storage
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
Location
51&53, Jalan Besar, Kuantan City, Kuantan, Malaysia, 25000
Excellent
Location

8

Airports

  • Sultan Haji Ahmad Shah Airport (KUA)
    12.6 km 19 min drive
  • Kerteh Airport (KTE)
    82.9 km

Public transportation

  • Terminal Sentral Kuantan Bus Station
    5.6 km

Hospital or clinic

  • Hospital Tengku Ampuan Afzan Kuantan
    540 m

Shopping

  • East Coast Mall
    1.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    190 m
What's nearby

Popular landmarks

  • Masjid Sultan Ahmad Shah
    110 m
  • Taman Esplanade
    990 m
  • Berjaya Megamall
    1.3 km
  • East Coast Mall
    1.8 km
  • Bukit Pelindung Recreational Forest
    3.8 km
  • Teluk Cempedak Beach
    5.2 km
  • Sungai Pandan Waterfall
    20.1 km
  • Bukit Gambang Waterpark Resort
    32.1 km

Nearby landmarks

  • Masjid Sultan Ahmad Shah
    110 m
  • Laman Teruntum
    190 m
  • Perbadanan Kemajuan Negeri Pahang
    240 m
  • Universiti Islam Antarabangsa Cawangan Kuantan
    240 m
  • Kumpulan Wang Simpanan Pekerja Kuantan
    340 m
  • Kuantan Parade
    350 m
  • Padang MPK 1
    420 m
  • Mahkota Square
    420 m
  • Pahang Art Museum
    460 m
  • Lembaga Tabung Haji
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

The property

  • Number of floors3
  • Number of rooms 49
Property announcements

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of The Riverbank Hotel & Spa from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.4
Facilities6.9
Location8.0
Service7.9
Value for money7.7
High score for Kuantan
Rating
9+ Exceptional (110)
8-9 Excellent (71)
7-8 Very Good (82)
6-7 Good (52)
<6 Below Expectation (133)
Time of the year
Mar - May (70)
Jun - Aug (122)
Sep - Nov (164)
Dec - Feb (92)
All guests (1,192)
All room types
All languages

Show reviews that mention 

Showing 448 verified guest comments
12345
10.0
Exceptional
Nabila from Malaysia
Group
Standard Queen
Stayed 1 night in March 2021

RECOMMENDED PLACE HOTEL”

Staff is so polite, kind and helpful. Around the hotel is Bandaraya Kuantan have a great time to see Menara Kuantan, have a lot of heaven place to eat like shellout famous in Kuantan TCSO, KFC in front hotel, 7e, Sungai Kuantan, Taman Teruntum, MCD, cafe, hospital, Masjid Negeri around hotel, carboat Taman Kerang, near to Teluk Chempedak also. I like this reverview room hotel for couple. Will repeat our short vacay to stay here.Reserved parking! Yeay Im so happy with my husband. Thank you very much staff Riverbank Hotel & Spa! You make me feel so important.

Reviewed March 16, 2021

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10.0
Exceptional
ENGKU from Malaysia
Couple
Standard Queen
Stayed 2 nights in August 2020

Budget Accommodation with Excellent Location”

Nice hotel, friendly staff, complete amenities (got hairdryer). The room is quite spacious, got big bathroom with glassdoor, high-speed wifi and large TV. Located walking distance to Padang MPK2, Lila Wadi cafe & riverside walk path. Got food court behind the hotel. Downside only limited parking but can park about 50 meters beside the hotel, public car park so need to by parking coupon.

Reviewed August 09, 2020

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9.6
Exceptional
Nurul from Malaysia
Family with young children
Standard Queen
Stayed 4 nights in March 2019

Excellent, worth the money & reliable staffs”

Best hotel if travelling with kids. Love the location since it's just walking distance to recreational park Laman Teruntum & Restoran Bombay for breakfast. It's also near to fastfoods, 7E, the public library, petrosains and the malls and you can get there by just using Grab. The scenery was not bad, one can also take a stroll along the river. I also left my wallet in the room before checking out. The staffs mainly from housekeeping and as well as the receptionist were very honest and kind that they tried to contact me and kept my wallet until I came back to get it. I am truly grateful, all the kind staffs impressed me so much that I will not hesitate to come back again.

Reviewed April 03, 2019

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10.0
Exceptional
Asfiah
Business traveler
Standard King
Stayed 2 nights in June 2019

Value for money,great loc,clean,”

clean room, clean toilet, super comfortable pillow! We love the pillow. And we’ve got the river view which is really nice

Reviewed July 03, 2019

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10.0
Exceptional
tgmfarhan from Malaysia
Family with young children
Standard King
Stayed 1 night in March 2020

Nice Hotel”

The hotel location is very strategic near to a lot of groceries shop and restaurant, nice room with clean linen and comfy bed and pillow.

Reviewed March 09, 2020

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10.0
Exceptional
Hakim from Malaysia
Solo traveler
Standard Single
Stayed 1 night in June 2020

Best budget hotel in kuantan”

Location superb at riverside of kuantan river,clean and beautiful room,friendly staff really helpfull.

Reviewed January 06, 2021

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10.0
Exceptional
Hakim from Malaysia
Solo traveler
Standard Single
Stayed 2 nights in June 2020

Hotel terbaik, Tengah bandar kuatan”

Location superb at riverside of kuantan river,clean and beautiful room,friendly staff really helpfull.

Reviewed January 06, 2021

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10.0
Exceptional
Ariffin from Malaysia
Family with young children
Studio Family
Stayed 1 night in October 2019

Clean, friendly and well located”

In Kuantan town which makes finding food easy. Also within food delivery services range. A good hotel for a short stay. The garden next door is helpful in keeping the kids busy..

Reviewed October 31, 2019

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10.0
Exceptional
Muhammad from Malaysia
Business traveler
Standard King
Stayed 1 night in March 2020

Good!”

Clean and spacious. Great breakfast. Parking not the best but can be better. Comfort at an affordable price!

Reviewed April 20, 2022

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10.0
Exceptional
Muna from Malaysia
Solo traveler
Standard Queen
Stayed 3 nights in December 2020

Awesome bed and had very good night sleep”

The air conditioning is superb and the staff is friendly

Reviewed January 01, 2021

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10.0
Exceptional
Mohd from Malaysia
Family with young children
Standard Queen
Stayed 1 night in August 2020

Good location”

Good location, very clean facilities and helpful + friendly crew.

Reviewed September 14, 2020

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10.0
Exceptional
AHMAD from Malaysia
Family with young children
Standard Queen
Stayed 1 night in March 2019

Value for money”

With newly renovated hotel interior, I think it worth the money and enjoyable to stay for vacation, if you are not fussy traveler

Reviewed April 16, 2019

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9.6
Exceptional
NUR from Malaysia
Couple
Standard Queen
Stayed 1 night in February 2019

Exceptional”

Easy access to town, not so far from Teluk Cempedak & Tanjung Lumpur (where u go for ikan bakar). Room is tidy, got aircond and tv also. Shampoo & shower gel provided. Friendly staffs. However, parking in front building are very few, about 5-6 spot only. But still can park on nearest public spot. Not so far tho

Reviewed February 19, 2019

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10.0
Exceptional
nurul from Malaysia
Business traveler
Riverview Queen
Stayed 2 nights in September 2020

Recommended for solo travel,couples and family”

Choose riverview room. .room design looks simple but elegant. . Very recommended. . 👍👍

Reviewed October 01, 2020

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9.6
Exceptional
Abdul from Malaysia
Solo traveler
Standard Single
Stayed 1 night in May 2019

Affordable New Hotel in Kuantan City!”

New hotel nearby Eksplanade Kuantan. The room was nice and comfortable. The staff was very friendly and kind. Thanks Riverbank Hotel!

Reviewed May 08, 2019

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10.0
Exceptional
Noor from Malaysia
Couple
Standard Twin
Stayed 1 night in August 2019

worth it”

u can walk 100m to famous mango cheesecake and dofee donut is just around the street.

Reviewed October 08, 2019

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Dear Ms Noor Thank you for the positive comment and look forward to welcoming you again Best Regards The Riverbank Hotel

Responded October 10, 2019
The Riverbank Hotel & Spa
10.0
Exceptional
Muhammad from Malaysia
Couple
Standard Room (No Window,Area:21)
Stayed 1 night in November 2021

Exceptional”

Worth staying here. Not expensive, center of town, near to lots of restaurants. Pleasant hotel to stay.

Reviewed February 08, 2022

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9.6
Exceptional
Jalaluddin from Malaysia
Business traveler
Standard Queen
Stayed 1 night in September 2019

Staff very helpful and friendly ”

Everything was good during my visitation.The staff very professional and very helpful.Room clean and tidy.Overall , it’s ok .Keep it up.

Reviewed September 09, 2019

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Dear Mr Jalaluddin Thank you for the positive comment and look forward to welcoming you again Regards The Riverbank Hotel

Responded September 17, 2019
The Riverbank Hotel & Spa
10.0
Exceptional
Namhara from Malaysia
Business traveler
Standard Twin
Stayed 1 night in March 2021

STRATEGIC LOCATION”

Near the riverbanks, lots of food stall along the way, a few meters from menara kuantan

Reviewed March 11, 2021

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10.0
Exceptional
WAN from Malaysia
Solo traveler
Standard Single
Stayed 1 night in October 2021

Strategic location and clean”

Strategic location and clean

Reviewed October 26, 2021

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