Reception, The Riverbank Hotel & Spa in Kuantan
Riverview Queen, The Riverbank Hotel & Spa in Kuantan
Deluxe Twin - Room plan, The Riverbank Hotel & Spa in Kuantan
Entrance, The Riverbank Hotel & Spa in Kuantan
Reception, The Riverbank Hotel & Spa in Kuantan
Superior King Room - Bed, The Riverbank Hotel & Spa in Kuantan
The Riverbank Hotel & Spa

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7.7Very good

1,692 reviews

1,692 reviews

Location 8.1
Service 8.1
Value for money 7.8
Cleanliness 7.5
Facilities 7.0
See map

8.1Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Masjid Sultan Ahmad Shah
110 m
Laman Teruntum
190 m
Universiti Islam Antarabangsa Cawangan Kuantan
240 m
Kuantan Parade
350 m
Padang MPK 1
420 m
Popular landmarks
Taman Esplanade
990 m
Berjaya Megamall
1.3 km
East Coast Mall
1.8 km
Bukit Pelindung Recreational Forest
3.8 km
Teluk Cempedak Beach
5.2 km
Closest landmarks
Perbadanan Kemajuan Negeri Pahang
240 m
Kumpulan Wang Simpanan Pekerja Kuantan
340 m
Lembaga Tabung Haji
520 m
Kuantan River Cruise
520 m
Hospital Tengku Ampuan Afzan Kuantan
540 m

The Riverbank Hotel & Spa

51&53, Jalan Besar, Kuantan City, Kuantan, Malaysia, 25000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kuantan City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Teluk Cempedak Beach. Massage and spa are among the special facilities that will enhance your stay with on-site convenience.

Highlights

Hygiene Plus

Located in heart of Kuantan

Check-in [24-hour]

Great View

Inside city center

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Spa

Shops

Wi-Fi in public areas

Family room

Your dates are popular among travelersPopular destination! Properties in Kuantan are being booked every minute!
Value for money7.8
Location rating8.1
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport12.6 km

Rooms available at The Riverbank Hotel & Spa

Standard Queen
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
King Suite
...
    Enter dates to see prices
    Deluxe Twin
    ...
    • Street view
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Junior Suite Triple
    ...
    • River view
    • Non-smoking
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Deluxe King
    ...
    • Street view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Riverview Queen
    ...
    • River view
    • 1 queen bed
    Enter dates to see prices
    Standard Room
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 1 double bed or 1 super kin...
    Enter dates to see prices
    Standard Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Family Studio
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 1 double bed and 1 sofa bed...
    Enter dates to see prices
    Superior King Room
    ...
    • Non-smoking
    • Shower
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Is car parking available at The Riverbank Hotel & Spa?

    The Riverbank Hotel & Spa has car park nearby with charges applied for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Does The Riverbank Hotel & Spa have an option for contactless check-in and check-out?

    At The Riverbank Hotel & Spa, guest visitors can take part in contactless check-in and check-out option offered by this property for your convenience and safety.

    What interesting attractions are in close proximty of The Riverbank Hotel & Spa that are in walking range?

    While remaining at The Riverbank Hotel & Spa, jump start your vacation by exploring the closest attractions that are within walking distance to the property which include Masjid Sultan Ahmad Shah, Laman Teruntum, and Universiti Islam Antarabangsa Cawangan Kuantan.

    What was the average room rate for The Riverbank Hotel & Spa been in the past month?

    The average room rate for The Riverbank Hotel & Spa in the past month is 119.13 MYR, compared to city's average of 172.39 MYR.

    In which languages can The Riverbank Hotel & Spa's personnel communicate?

    The Riverbank Hotel & Spa can speak in 4 languages and supports widely used languages such as English and Mandarin Chinese for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

    What do past travelers love most about The Riverbank Hotel & Spa?

    Past guests that stayed at The Riverbank Hotel & Spa have given this property a rating of 8.139 for its excellent location as the major highlight for their stay.

    What is the verified guest review consensus about The Riverbank Hotel & Spa's food?

    83.0% of our past visitor reviews have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for The Riverbank Hotel & Spa down in the review.

    What is the closest train, metro, or bus station to The Riverbank Hotel & Spa?

    The closest train, metro, or bus station is Terminal Sentral Kuantan Bus Station, 5579.66 m away from The Riverbank Hotel & Spa.

    What popular shopping places are in close proximity to The Riverbank Hotel & Spa?

    Shopping options in The Riverbank Hotel & Spa’s Kuantan City neighborhood consists of Gio Mall, Berjaya Megamall, and Berjaya Magamall.

    What time is check-in and check-out at The Riverbank Hotel & Spa?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified hours may be charged an additional fee.

    What is the closest airport to The Riverbank Hotel & Spa?

    The closest airport to The Riverbank Hotel & Spa is Sultan Haji Ahmad Shah Airport, 13.0 km away.

    What people love about The Riverbank Hotel & Spa

    • 8

      Very good
      Cleanliness

      "Clean, good facilities"

      NUR

      |

      June 6, 2023

    • 8

      Very good
      Staff 

      "Staff very helpful , clean"

      Chris

      |

      March 27, 2023

    • 8.4

      Excellent
      Location

      "Great location beside 7E & near to Kuantan town attractions."

      Azhar

      |

      May 21, 2023

    Property ranking|Compared to 951 Kuantan properties
    Service score
    8.1/10
    Couples review score
    7.7/10
    Location score
    8.1/10
    Value for money score
    7.8/10
    Better than
    78
    %
    of Kuantan properties
    Better than
    78
    %
    of Kuantan properties
    Better than
    76
    %
    of Kuantan properties
    Better than
    75
    %
    of Kuantan properties
    More about The Riverbank Hotel & Spa

    More about The Riverbank Hotel & Spa

    The Riverbank Hotel & Spa

    See all the incredible sights of Kuantan when you stay at The Riverbank Hotel & Spa. This hotel is strategically placed in the heart of the city, surrounded by the popular landmarks. Grab some beach time with a stay at The Riverbank Hotel & Spa, just 5.2 km from Teluk Cempedak Beach.
    The Riverbank Hotel & Spa offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is always available, provided by the hotel for their driving guests. The helpful staff at the front desk can assist you with services including luggage storage.
    In-room conveniences include daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
    Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and in-room video streaming to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms.
    The Riverbank Hotel & Spa also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


    Dining and things to do

    The Riverbank Hotel & Spa offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the massage and spa. Souvenir shopping for yourself or those back home takes no time at all at the shops.


    Around the property

    Visit the sights and local attractions of Kuantan during your stay at the hotel. Whatever you may be looking to buy on your trip to Kuantan, chances are you'll find it at East Coast Mall located 1.7 km away. Pose in front of Masjid Sultan Ahmad Shah located 100 m away, and you can always show your friends the time you went to Kuantan.


    Reasons to stay here

    Rooms here are cheaper than 91% of accommodations in the city.
    This hotel's food and dining score higher than 94% of accommodations in the city.
    Room comfort is said to be outstanding here, scoring higher than 95% of accommodations in the city.

    Show less

    Amenities and facilities

    Good
    Facilities

    7

    Most talked about facilities

    Housekeeping

    23 mentions

    Car Park

    22 mentions

    Internet

    4 mentions

    Beach

    1 mention

    Languages spoken
    • English
    • Chinese [Mandarin]
    • Indonesian
    • Malay
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Massage
    • Spa
    • Spa/sauna
    Cleanliness and safety
    • Body thermometer
    • Cashless payment service
    • Covid-19 testing service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Physical distancing of at least 1 meter
    • Rooms sanitized between stays
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bottle of water
    Services and conveniences
    • Contactless check-in/out
    • Convenience store
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Invoice provided
    • Luggage storage
    • Shops
    • Smoke-free property
    • Smoking area
    For the kids
    • Family room
    Access
    • CCTV in common areas
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Bicycle parking
    • Car park [charges apply]
    • Car park [nearby]

    Location

    51&53, Jalan Besar, Kuantan City, Kuantan, Malaysia, 25000
    Excellent
    Location

    8.1

    Airports
    • Sultan Haji Ahmad Shah Airport (KUA)
      12.6 km 19 min drive
    • Kerteh Airport (KTE)
      82.9 km
    Public transportation
    • Terminal Sentral Kuantan Bus Station
      5.6 km
    Hospital or clinic
    • Hospital Tengku Ampuan Afzan Kuantan
      540 m
    Shopping
    • East Coast Mall
      1.8 km
    Convenience store
    • On-site
    Cash withdrawal
    • ATM
      190 m

    What's nearby

    Popular landmarks
    • Masjid Sultan Ahmad Shah
      110 m
    • Taman Esplanade
      990 m
    • Berjaya Megamall
      1.3 km
    • East Coast Mall
      1.8 km
    • Bukit Pelindung Recreational Forest
      3.8 km
    • Teluk Cempedak Beach
      5.2 km
    • Sungai Pandan Waterfall
      20.1 km
    • Bukit Gambang Waterpark Resort
      32.1 km
    Nearby landmarks
    • Masjid Sultan Ahmad Shah
      110 m
    • Laman Teruntum
      190 m
    • Perbadanan Kemajuan Negeri Pahang
      240 m
    • Universiti Islam Antarabangsa Cawangan Kuantan
      240 m
    • Kumpulan Wang Simpanan Pekerja Kuantan
      340 m
    • Kuantan Parade
      350 m
    • Padang MPK 1
      420 m
    • Mahkota Square
      420 m
    • Heroes Museum
      440 m
    • Pahang Art Museum
      460 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • A refundable security deposit of RM50/room is to be collected upon arrival. Only cash is accepted.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    The property
    • Non-smoking rooms/floorsyes
    • Number of floors3
    • Number of rooms 49

    Property announcements

    Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

    Reviews of The Riverbank Hotel & Spa from real guests

    Provided by verified guests of Agoda
    7.7
    Location8.1
    Service8.1
    Value for money7.8
    Cleanliness7.5
    Facilities7.0
    High score for Kuantan
    Rating
    9+ Exceptional (155)
    8-9 Excellent (90)
    7-8 Very Good (107)
    6-7 Good (58)
    <6 Below Expectation (170)

    Show reviews that mention 

    Showing 580 verified guest comments
    12345
    9.6
    Exceptional
    NOR from Malaysia
    Family with young children
    Standard Queen
    Stayed 2 nights in March 2023

    A new place”

    This is my first time here and I'm here 'cos a colleague recommended it. Price wise, it's good, I had a double bed and there's coffee and water. There's a hairdryer, water heater and TV. There ironing facility is along the corridor but you can request for an iron at the counter. The room is small but enough to walk around. Since I only come back to sleep, it's good. Location is the key here. There's a 7-E and lots of cafes. Kuantan River is so near. Staff? very helpful with directions and questions. Will come back.

    Reviewed March 14, 2023

    Hi, Thank you for the positive comment and look forward to welcoming you again We will improve more in future. Thankyou for staying here. Best Regards The Riverbank Hotel

    Responded March 21, 2023
    The Riverbank Hotel & Spa
    10.0
    Exceptional
    Nabila from Malaysia
    Group
    Standard Queen
    Stayed 1 night in March 2021

    RECOMMENDED PLACE HOTEL”

    Staff is so polite, kind and helpful. Around the hotel is Bandaraya Kuantan have a great time to see Menara Kuantan, have a lot of heaven place to eat like shellout famous in Kuantan TCSO, KFC in front hotel, 7e, Sungai Kuantan, Taman Teruntum, MCD, cafe, hospital, Masjid Negeri around hotel, carboat Taman Kerang, near to Teluk Chempedak also. I like this reverview room hotel for couple. Will repeat our short vacay to stay here.Reserved parking! Yeay Im so happy with my husband. Thank you very much staff Riverbank Hotel & Spa! You make me feel so important.

    Reviewed March 16, 2021

    Hi, Thank you for the positive comment and look forward to welcoming you again Thank you for staying here. Best Regards The Riverbank Hotel

    Responded June 12, 2023
    The Riverbank Hotel & Spa
    10.0
    Exceptional
    KHAIRUL from Malaysia
    Family with young children
    Family Suite L
    Stayed 1 night in December 2022

    Good location! ”

    Really recommended for those looking for a room with the closest location to the tower and attractions in Kuantan city. Accommodation facilities are also very good. Will come again soon.. 😊👍

    Reviewed December 30, 2022

    Dear En Khairul, Thank you for the positive comment and look forward to welcoming you again Best Regards The Riverbank Hotel

    Responded February 12, 2023
    The Riverbank Hotel & Spa
    10.0
    Exceptional
    wanyoun from Malaysia
    Couple
    Riverview Queen
    Stayed 1 night in February 2023

    Location strategy ”

    Location is strategy, walking distance to night market, river, kuantan 188, design wall. However parking is limited, can park at public area. Overall I'm satisfied with my stay.

    Reviewed March 03, 2023

    Hi, Thank you for the positive comment and look forward to welcoming you again We will improve more in future. Thankyou for staying here. Best Regards The Riverbank Hotel

    Responded March 03, 2023
    The Riverbank Hotel & Spa
    9.6
    Exceptional
    Mohammad from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in May 2023

    Value for money”

    Location wise is quite good but a bit hard to find parking in front of hotel. Public parking available nearby. The staff are a great help.

    Reviewed May 11, 2023

    Hi, Thank you for the positive comment and look forward to welcoming you again Thank you for staying here. Best Regards The Riverbank Hotel

    Responded June 12, 2023
    The Riverbank Hotel & Spa
    12345
    This is a popular property. Don't miss out!

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