Royal Haciendas”

The food menu has not changed in four years and tastes bland. Resorts are being built on both sides of Royal Haciendas which will contribute to noise and crowding.

Worth to stay”

relatively cheaper than other all-inclusive hotels around Playa del Carmen. Good facilities with nice ocean view.

Not the best AI but good for the money”

Did two nights here as the price was so good compared to other resorts. For the money it was very good but don’t expect a full all inclusive package.

Relaxing Vacation ”

pros - Location was perfect if you want to relax, pool, swim up bar, the Morales restaurant and most the staff were great. The beach set up was fantastic - stick a flag in the tree server comes over quick, order food or drink. Food from the bar and grill was good. Cons - all inclusive drinks majorly watered down. Only have a choice of Dos equis for lager. Only actually tasted alcohol in the drinks from the Morales restaurant.

Timeshare not resort”

This is a timeshare. It is filled primarily with retired Americans. They call your room at eight in the morning wanting to pitch you the timeshare. They come to your breakfast table while you're eating breakfast and insists on your attending the show. It will only allow a person to have one towel at the pool or the beach. It requires you to return the plastic card keys or face a five dollar per key charge. The staff's English is unsatisfactory. that he the tub is 89°. They move your room on Saturday rain or shine introducing inconvenience over the weekend for a weekend traveler. They have rules and methods that go unstated until after the guest discovers them. This is not a resort hotel. It is a timeshare.

It exceeded all expectations”

Only issue is we were not told prior to booking we would have to switch rooms until check in. Explanation for Time Share ownership was reasonable and acceptable however when bellhop called for us to move, we were moved to a room that was not clean. It was dirty, disgusting, with odors. We almost wanted to leave the resort. After the room was cleaned, we stayed and the room was fine. It was still a very unpleasant experience based on the premium price we agreed to. We would still return and recommend to others.

Beautiful resort, great service, we will be return”

we will definitely return to this resort. the room looked new with granite countertops, dishwasher,beautiful decorating - very upscale. the service was impeccable and the property was well maintained. i really liked the location closer to playa del carmen and beautiful beaches. the beach our front of the hotel was very nice

Excelencia”

Maravillosa

muy recomendable”

Simplemente espectacular!!!

가성비 만점의 숙소”

가격 대비 매우 훌륭합니다. 시설도 잘돼있고 음식도 맛있고 뷰도 좋고 다 좋았어요. 단점은 시내에서 다른 호텔들 대비 거리가 많이 먼 편인데 아침~낮시간엔 셔틀 운영하고 있으니 프런트에 시간표 물어보세요