The Royal Haciendas Resort & Spa

Chetumal/Pto. Juarez Highway Km 289+10 Lote2, Mz 70, El Marlyn Azul, Playa Del Carmen, Mexico, 77710 - See map
4-star Resort
Free Wi-Fi
9.0
Exceptional
/10
(158 reviews)See what guests said
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Food & Dining1
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The Royal Haciendas Resort & Spa
Deluxe Junior Suite - Bed The Royal Haciendas Resort & Spa
Lobby The Royal Haciendas Resort & Spa
Beach The Royal Haciendas Resort & Spa
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See map
Popular landmarks
Playa Punta Esmeralda 1.18 km
Quinta Avenida 4.5 km
3D Museum of Wonders 4.6 km
Nuestra Senora del Carmen Catholic Church 5.06 km
Parque Los Fundadores 5.08 km
Rio Secreto 11.41 km
Nearby landmarks
Playa Punta Esmeralda 1.18 km
Caravan 2.67 km
Xavage Park by Xcaret 2.84 km
Kravans Transportacion y Logistica 2.85 km
Tierra Huichol 3.25 km
Tierra Huichol - PDC 3.25 km
Hamacamarte 3.35 km
Yulunga Arte en Tus Manos 3.71 km
Fernando Rodriguez 3.71 km
Sweet and Toxic 3.71 km
8.6

Excellent

Location rating score

Excellent location
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Body thermometer
Daily disinfection in common areas
See all amenities
Preventative Equipment
Free face masks
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
Property highlightsRead all 158 reviews
Exceptional comfort
10.0 room quality and comfort
Exceptional cleanliness
9.1 rating for cleanliness
Excellent service
8.9 rating for service
Excellent facilities on premise
8.7 facilities on premise

Relatively cheaper than other all-inclusive hotels around Playa del Carmen.

Nam | December 26, 2019

Did two nights here as the price was so good compared to other resorts.

Mark | November 15, 2018

Good facilities with nice ocean view.

Nam | December 26, 2019

  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 38 minutes on Agoda.com
Value for money9.3
Location rating8.6
Nearest airportCozumel International Airport (CZM)
Distance to airport20.1 km

Rooms available at The Royal Haciendas Resort & Spa

10.0
Exceptional
Room comfort & quality
Deluxe Two-Bedroom Master Suite
Deluxe Two-Bedroom Master Suite
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 2 double beds & 1 king bed ...
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Deluxe Two-Bedroom Master Suite - 2 Children Stay Free
Deluxe Two-Bedroom Master Suite - 2 Children Stay Free
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 2 single beds and 2 double ...
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Deluxe Two Bedroom Master Suite Beachfront
Deluxe Two Bedroom Master Suite Beachfront
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 2 double beds & 1 king bed ...
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Deluxe Two Bedroom Master Suite Beachfront 2 Children stay free
Deluxe Two Bedroom Master Suite Beachfront 2 Children stay free
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 2 double beds & 1 king bed ...
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Deluxe One-Bedroom Suite - 2 Children Stay Free
Deluxe One-Bedroom Suite - 2 Children Stay Free
...
  • Room size: 82 m²/883 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
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Deluxe Two Bedroom Suite Beachfront
Deluxe Two Bedroom Suite Beachfront
...
  • Room size: 149 m²/1604 ft²
  • Beach view
  • 2 single beds and 2 double ...
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Deluxe One-Bedroom Suite Beachfront 2 Children stay free
Deluxe One-Bedroom Suite Beachfront 2 Children stay free
...
  • Room size: 82 m²/883 ft²
  • Balcony/terrace
  • 1 king bed & 2 sofa beds
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Deluxe Two-Bedroom Suite
Deluxe Two-Bedroom Suite
...
  • Room size: 149 m²/1604 ft²
  • Partial ocean view
  • 2 single beds and 2 double ...
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Deluxe Junior Suite
Deluxe Junior Suite
...
  • Room size: 41 m²/441 ft²
  • Partial ocean view
  • 2 double beds
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Deluxe One-Bedroom Suite
Deluxe One-Bedroom Suite
...
  • Room size: 81 m²/872 ft²
  • Partial ocean view
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at The Royal Haciendas Resort & Spa?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 25 MXN. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Royal Haciendas Resort & Spa has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the resort can arrange car rental for you.

What is the smoking policy at The Royal Haciendas Resort & Spa?

The Royal Haciendas Resort & Spa All Inclusive is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood
Property ranking|Compared to 1,427 Playa Del Carmen properties
See all rankings
Value for money score
9.3/10
Service score
8.9/10
Cleanliness score
9.1/10
Room comfort score
10.0/10
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
Better than
99
%
of Playa Del Carmen properties
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Overall rating:
9.0
Exceptional
158 reviews
Cleanliness
9.1
Facilities
8.7
Location
8.6
Read all reviews >
More about The Royal Haciendas Resort & Spa

More about The Royal Haciendas Resort & Spa

Conveniently located in Playa Del Carmen, The Royal Haciendas - All Inclusive is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: Caravan, Kravans Transportacion y Logistica, Tierra Huichol.

The facilities and services provided by The Royal Haciendas - All Inclusive ensure a pleasant stay for guests. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park.

The hotel features 252 beautifully appointed guest rooms, many of which include television LCD/plasma screen, separate living room, internet access – wireless, internet access – wireless (complimentary), whirlpool bathtub. The hotel offers an excellent variety of recreational facilities, including hot tub, private beach, fitness center, sauna, golf course (within 3 km). Enjoy unparalleled services and a truly prestigious address at the The Royal Haciendas - All Inclusive.

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Most talked about facilities

Food & Dining
1 mention
Swimming Pool
1 mention
Beach
1 mention

What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Los Murales
Cuisine:Seafood
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of The Royal Haciendas Resort & Spa from real guests

Overall rating
9.0
Exceptional
From 158 reviews
9.5Food and dining
9.4Cleanliness
9.3Room comfort and quality
Agoda Reviews (15)Booking.com Reviews (143)
Rating via Agoda8.9
/
10
Excellent
Cleanliness9.1
Facilities8.7
Location8.6
Room comfort and quality10.0
Service8.9
Value for money9.3
High score for Playa Del Carmen
Rating
9+ Exceptional (5)
8-9 Excellent (2)
7-8 Very Good (1)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (1)
Jun - Aug (2)
Sep - Nov (3)
Dec - Feb (3)
Don't miss out!Users are booking a place in Playa Del Carmen every 38 minutes on Agoda.com
All guests (15)
All languages

Show reviews that mention 

Showing 9 verified guest comments
9.6
Exceptional
Nam from South Korea
Solo traveler
Deluxe Junior Suite
Stayed 1 night in September 2019

Worth to stay”

relatively cheaper than other all-inclusive hotels around Playa del Carmen. Good facilities with nice ocean view.

Reviewed December 26, 2019
8.0
Excellent
Mark from Portugal
Couple
JUNIOR SUITE DELUXE - ALL INCLUSIVE
Stayed 2 nights in November 2018

Not the best AI but good for the money”

Did two nights here as the price was so good compared to other resorts. For the money it was very good but don’t expect a full all inclusive package.

Reviewed November 15, 2018
8.8
Excellent
Becky
Couple
Deluxe Junior Suite
Stayed 4 nights in June 2018

Relaxing Vacation ”

pros - Location was perfect if you want to relax, pool, swim up bar, the Morales restaurant and most the staff were great. The beach set up was fantastic - stick a flag in the tree server comes over quick, order food or drink. Food from the bar and grill was good. Cons - all inclusive drinks majorly watered down. Only have a choice of Dos equis for lager. Only actually tasted alcohol in the drinks from the Morales restaurant.

Reviewed June 22, 2018
5.2
Bradley from United States
Couple
Deluxe Junior Suite
Stayed 3 nights in January 2017

Timeshare not resort”

This is a timeshare. It is filled primarily with retired Americans. They call your room at eight in the morning wanting to pitch you the timeshare. They come to your breakfast table while you're eating breakfast and insists on your attending the show. It will only allow a person to have one towel at the pool or the beach. It requires you to return the plastic card keys or face a five dollar per key charge. The staff's English is unsatisfactory. that he the tub is 89°. They move your room on Saturday rain or shine introducing inconvenience over the weekend for a weekend traveler. They have rules and methods that go unstated until after the guest discovers them. This is not a resort hotel. It is a timeshare.

Reviewed January 31, 2017
9.0
Exceptional
Diana from United States
Family with teens
Stayed 5 nights in June 2013

It exceeded all expectations”

Food, service, friendly staff, beach

Only issue is we were not told prior to booking we would have to switch rooms until check in. Explanation for Time Share ownership was reasonable and acceptable however when bellhop called for us to move, we were moved to a room that was not clean. It was dirty, disgusting, with odors. We almost wanted to leave the resort. After the room was cleaned, we stayed and the room was fine. It was still a very unpleasant experience based on the premium price we agreed to. We would still return and recommend to others.

Reviewed June 25, 2013
9.3
Exceptional
Sharon from United States
Family with teens
Stayed 1 night in March 2012

Beautiful resort, great service, we will be return”

Beatiful resort, impeccable service, very upscale rooms, lovely beach

we will definitely return to this resort. the room looked new with granite countertops, dishwasher,beautiful decorating - very upscale. the service was impeccable and the property was well maintained. i really liked the location closer to playa del carmen and beautiful beaches. the beach our front of the hotel was very nice

Reviewed April 11, 2012
10.0
Exceptional
Raphael from Uruguay
Couple
Deluxe Junior Suite
Stayed 1 night in December 2014

Excelencia”

Todo

Maravillosa

Reviewed December 06, 2014
10.0
Exceptional
Raphael from Uruguay
Couple
Deluxe Junior Suite
Stayed 2 nights in December 2014

muy recomendable”

servicio en la playa, personal super atento, las piscinas con bar incluido, increíble

Simplemente espectacular!!!

Reviewed December 05, 2014
9.6
Exceptional
Nam from South Korea
Solo traveler
Deluxe Junior Suite
Stayed 1 night in September 2019

가성비 만점의 숙소”

가격 대비 매우 훌륭합니다. 시설도 잘돼있고 음식도 맛있고 뷰도 좋고 다 좋았어요. 단점은 시내에서 다른 호텔들 대비 거리가 많이 먼 편인데 아침~낮시간엔 셔틀 운영하고 있으니 프런트에 시간표 물어보세요

Reviewed December 26, 2019
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  • Excellent location
  • Playa Punta Esmeralda
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