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Exterior view, The Royal Haciendas Resort & Spa in Playa Del Carmen
Deluxe One-Bedroom Suite - Room plan, The Royal Haciendas Resort & Spa in Playa Del Carmen
Exterior view, The Royal Haciendas Resort & Spa in Playa Del Carmen
Lobby, The Royal Haciendas Resort & Spa in Playa Del Carmen
Lobby, The Royal Haciendas Resort & Spa in Playa Del Carmen
Beach, The Royal Haciendas Resort & Spa in Playa Del Carmen
Beach, The Royal Haciendas Resort & Spa in Playa Del Carmen

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8.9

Excellent

1,048 reviews

1,048 reviews

Food & Dining1
View1
See map
See map

8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Quinta Avenida
4.5 km
3D Museum of Wonders
4.6 km
Nuestra Senora del Carmen Catholic Church
5.1 km
Parque Los Fundadores
5.1 km
Rio Secreto
11.4 km
Closest landmarks
PARQUE LA NICTE-HA
790 m
Centro de Salud
1.7 km
Bull Sharks Diving Center
1.8 km
Gym
1.9 km
Mangrove protected area
2.1 km

The Royal Haciendas Resort & Spa

Chetumal/Pto. Juarez Highway Km 289+10 Lote2, Mz 70, El Marlyn Azul, Playa Del Carmen, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the El Marlyn Azul part of Playa Del Carmen, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Rio Secreto as well as Playa Punta Esmeralda nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Private beach

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Solarium
See all amenities
Eco & Adventure
Canoeing
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information. "
Announcements by hotel (1)
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Beachfront

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 30 minutes on Agoda.com
Value for money8.9
Location rating8.5
Nearest airportCozumel International Airport (CZM)
Distance to airport20.1 km

Rooms available at The Royal Haciendas Resort & Spa

Exceptional
Room comfort & quality

10

Deluxe Two-Bedroom Suite
...
  • Room size: 149 m²/1604 ft²
  • Ocean (partial view) view
  • 2 double beds and 2 single ...
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Deluxe Two Bedroom Suite Beachfront
...
  • Room size: 149 m²/1604 ft²
  • Beach view
  • 2 single beds and 2 double ...
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Deluxe One-Bedroom Suite
...
  • Room size: 81 m²/872 ft²
  • Ocean (partial view) view
  • 1 king bed
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Deluxe One Bedroom Suite Beachfront
...
  • Room size: 81 m²/872 ft²
  • Beach view
  • 2 double beds and 1 king be...
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Deluxe Junior Suite
...
  • Room size: 41 m²/441 ft²
  • Ocean (partial view) view
  • 2 double beds
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Deluxe Junior Suite Beachfront
...
  • Room size: 41 m²/441 ft²
  • Beach view
  • 2 double beds
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JUNIOR SUITE Deluxe Junior Suite - 2 Children Stay Free
...
  • Room size: 42 m²/452 ft²
  • 2 double beds
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SUITE Deluxe One Bedroom Suite Ocean view
...
  • Room size: 82 m²/883 ft²
  • 2 single beds and 1 queen b...
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SUITE Deluxe Two Bedroom Master Suite Ocean view
...
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    Deluxe Junior Suite Ocean View
    ...
    • Room size: 42 m²/452 ft²
    • Shower
    • 2 double beds
    Enter dates to see prices

    Frequently asked questions

    Does The Royal Haciendas Resort & Spa offer airport transfer?

    The Royal Haciendas Resort & Spa provides airport transfer service upon request with an additional fee of 25 MXN in local currency. To request, check the box on the booking form just before the payment page.

    What type of water sports activities are accessible at The Royal Haciendas Resort & Spa?

    The Royal Haciendas Resort & Spa delivers a wide selection of water sport activities such as diving, water sports (non-motorized), canoe, and snorkeling for you to take full advantage of while lodging here.

    Is car parking available at The Royal Haciendas Resort & Spa?

    The Royal Haciendas Resort & Spa has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Are there ATM on-site at The Royal Haciendas Resort & Spa?

    Yes! The benefits of staying at The Royal Haciendas Resort & Spa include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

    What public parks are within range of The Royal Haciendas Resort & Spa?

    While remaining at The Royal Haciendas Resort & Spa, take delight in your morning or evening stroll at nearby park such as PARQUE LA NICTE-HA.

    How many rooms does The Royal Haciendas Resort & Spa have?

    The Royal Haciendas Resort & Spa has a total of 252 rooms.

    What is the average rating that verified Families with older children have given to The Royal Haciendas Resort & Spa?

    Past families with older children that have stayed at this property have given The Royal Haciendas Resort & Spa an average rating of 8.7. You can search for more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

    What is the closest train, metro, or bus station to The Royal Haciendas Resort & Spa?

    The closest train, metro, or bus station is ADO International Bus Station, 5024.34 m away from The Royal Haciendas Resort & Spa.

    What are popular points of interest close to The Royal Haciendas Resort & Spa?

    The Royal Haciendas Resort & Spa’s location in the El Marlyn Azul neighborhood puts it close to famous attractions which includes Playa Punta Esmeralda.

    What time is check-in and check-out at The Royal Haciendas Resort & Spa?

    Check-in is from 4:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified hours may be charged an additional fee.

    Is breakfast offered at The Royal Haciendas Resort & Spa?

    Wake up to a great buffet and continental breakfast at The Royal Haciendas Resort & Spa. Customers can enjoy breakfast offered with an additional charge of 234 MXN for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the property.

    What people love about The Royal Haciendas Resort & Spa

    • 9.6

      Exceptional

      "Now we have a new addition to our family and this is the perfect resort to enjoy time together."

      Christian

      |

      August 23, 2023

    • 8.8

      Excellent
      Staff 

      "The staff was very good."

      Blair

      |

      April 11, 2022

    • 9.6

      Exceptional

      "Relatively cheaper than other all-inclusive hotels around Playa del Carmen."

      Nam

      |

      December 26, 2019

    Property ranking|Compared to 1,153 Playa Del Carmen properties
    See all rankings
    Value for money score
    8.9/10
    Cleanliness score
    9.4/10
    Room comfort score
    10/10
    Service score
    8.9/10
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    98
    %
    of Playa Del Carmen properties
    Overall rating:

    8.9

    Excellent
    1,048 reviews
    Cleanliness
    9.3
    Facilities
    8.2
    Location
    8.5
    Read all reviews >
    More about The Royal Haciendas Resort & Spa

    More about The Royal Haciendas Resort & Spa

    Luxury facilities at The Royal Haciendas Resort & Spa in Playa Del Carmen

    Experience the ultimate luxury at The Royal Haciendas Resort & Spa in Playa Del Carmen, Mexico. This 4.0-star hotel offers an array of top-notch facilities to ensure an unforgettable stay. With 24-hour room service, a coffee shop, bar, restaurant, and poolside bar, you will never go hungry or thirsty. Stay connected with free Wi-Fi in all rooms and public areas, and take advantage of the concierge, airport transfer, and car hire services to explore the area. Relax and rejuvenate at the indoor pool, hot tub, fitness center, sauna, steamroom, and spa. Enjoy water sports such as motorized and non-motorized activities, snorkeling, diving, boats, and canoes. Unwind at the outdoor pool, private beach, and solarium. Other facilities include a games room, gift/souvenir shop, grocery deliveries, laundromat, ticket service, and shared kitchen. The hotel also offers designated smoking areas, express check-in/check-out, luggage storage, and valet parking. Each room comes equipped with air conditioning, bathrobes, a hairdryer, television, balcony/terrace, satellite/cable TV, refrigerator, and safety deposit boxes. Enjoy breakfast buffet and daily housekeeping services. Car parking is available onsite and free of charge.

    Room Types at The Royal Haciendas Resort & Spa

    The Royal Haciendas Resort & Spa offers a variety of room types to suit every traveler's needs. Guests can choose from Deluxe Junior Suite with 2 Double Beds or Deluxe Junior Suite Beachfront with 2 Double Beds, Deluxe One Bedroom Suite Beachfront with 2 Double Beds or 1 King Bed, Deluxe One-Bedroom Suite with 1 King Bed, Deluxe Two Bedroom Suite Beachfront with 2 Single Beds or 2 Double Beds or 1 King Bed, and Deluxe Two-Bedroom Suite with 2 Single Beds or 2 Double Beds or 1 King Bed. Each room is designed to provide comfort and relaxation, ensuring a memorable stay at the resort.

    Discover the Beauty of Playa Punta Esmeralda

    The Royal Haciendas Resort & Spa is located just a few steps away from the stunning Playa Punta Esmeralda. This beautiful beach is known for its crystal-clear waters, soft white sand, and lush greenery. It's the perfect spot for swimming, sunbathing, and snorkeling. The beach is also equipped with showers, bathrooms, and palapas for shade. Visitors can enjoy a variety of water activities, including kayaking and paddleboarding. Playa Punta Esmeralda is a hidden gem that is a must-visit for anyone staying at The Royal Haciendas Resort & Spa.

    Great facilities and location for a relaxing stay

    The Royal Haciendas Resort & Spa is a great choice for those looking for a relaxing getaway. With excellent facilities and a stunning ocean view, guests can enjoy the pool, swim up bar, and delicious food from the bar and grill. The Morales restaurant and most of the staff received high praise from satisfied customers. Plus, the price is relatively cheaper compared to other all-inclusive hotels in Playa del Carmen, making it an excellent value for money. Book your stay at The Royal Haciendas Resort & Spa for a memorable and rejuvenating vacation.

    A Luxurious Stay with Exceptional Service and Amenities

    The Royal Haciendas Resort & Spa in Playa Del Carmen, Mexico, is a traveler's paradise with an overall rating of 8.5. Guests rave about the exceptional value offered by the hotel, with a rating of 8.9. The facilities, including a spa and multiple swimming pools, are top-notch, with a rating of 8.2. The food and dining experience is unparalleled, with a rating of 9.5, and the cleanliness of the hotel is impeccable, with a rating of 9.3. Guests also appreciate the comfort of their rooms, with a perfect rating of 10.0. The staff performance is exceptional, with a rating of 8.9, making guests feel welcome and well taken care of throughout their stay. Overall, The Royal Haciendas Resort & Spa offers a luxurious and unforgettable experience for travelers looking for exceptional service and amenities.

    Show less

    Amenities and facilities

    Excellent
    Facilities

    8.2

    Most talked about facilities

    Food & Dining

    1 mention

    Swimming Pool

    1 mention

    Beach

    1 mention

    Languages spoken
    • English
    • Spanish
    Outdoor
    • Beachfront
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Boating
    • Body wrap
    • Canoeing
    • Diving
    • Fitness center
    • Game room
    • Garden
    • Golf course [on-site]
    • Hammam
    • Hot tub
    • Massage
    • On-site entertainment
    • Private beach
    • Sauna
    • Snorkeling
    • Solarium
    • Spa
    • Spa/sauna
    • Steamroom
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tennis court
    • Ticket services
    • Tours
    • Water park
    • Water sports (motorized)
    • Water sports (non-motorized)
    • Yoga room
    Cleanliness and safety
    • Anti-viral cleaning products
    • Cashless payment service
    • Daily disinfection in all rooms
    • Doctor/nurse on call
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Staff trained in safety protocol
    • Sterilizing equipment
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Grocery delivery
    • Kitchen
    • Poolside bar
    • Restaurants
    • Room service [24-hour]
    • Shared kitchen
    • Snack bar
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Postal service
    • Safety deposit boxes
    • Salon
    • Shops
    • Smoke-free property
    • Smoking area
    • Terrace
    For the kids
    • Babysitting service
    • Family room
    • Kids club
    • Kids facilities
    • Playground
    • Swimming pool [kids]
    Land sports
    • Golf course (within 3 km)
    Access
    • Check-in/out [express]
    • Exterior corridor
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]
    • Service animals are welcome
    Getting around
    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking
    Sports equipment rental
    • Bicycle rental
    Available in all rooms
    • Air conditioning
    • Alarm clock
    • Balcony/terrace
    • Bathrobes
    • Bathtub
    • Blackout curtains
    • Closet
    • Clothes rack
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Dishwasher
    • DVD/CD player
    • Exterior corridor
    • Fan
    • Free bottled water
    • Full kitchen
    • Hair dryer
    • Individual air conditioning
    • In-room safe box
    • Internet access – wireless
    • Ironing facilities
    • Kitchenette
    • Microwave
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Refrigerator
    • Satellite/cable channels
    • Shower
    • Slippers
    • Sofa
    • Soundproofing
    • Streaming service like Netflix
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Wake-up service
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • Buffet
    Restaurants on site
    Los Murales
    • Cuisine: Seafood
    • Menu: Buffet, A-la-carte

    Location

    Chetumal/Pto. Juarez Highway Km 289+10 Lote2, Mz 70, El Marlyn Azul, Playa Del Carmen, Mexico, 77710
    Excellent
    Location

    8.5

    Airports
    • Cozumel International Airport (CZM)
      20.1 km
    • Cancun International Airport (CUN)
      46.3 km
    Public transportation
    • ADO International Bus Station
      5.0 km
    Hospital or clinic
    • Centro de Salud
      1.7 km
    Shopping
    • Galeria de Arte 5ta Avenida
      4.5 km
    Convenience store
    • OXXO
      2.0 km
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Quinta Avenida
      4.5 km
    • 3D Museum of Wonders
      4.6 km
    • Nuestra Senora del Carmen Catholic Church
      5.1 km
    • Parque Los Fundadores
      5.1 km
    • Rio Secreto
      11.4 km
    Nearby landmarks
    • PARQUE LA NICTE-HA
      790 m
    • Centro de Salud
      1.7 km
    • Bull Sharks Diving Center
      1.8 km
    • Gym
      1.9 km
    • Mangrove protected area
      2.1 km
    • Hospital General de Zona #18 IMSS
      2.3 km
    • Church of Guadalupe
      2.4 km
    • Muscle Beach Gym
      2.4 km
    • Caravan
      2.7 km
    • Playa Fitness Center
      2.7 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-3 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 4-4 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 5 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Please note that airport transfer is available upon request at an additional charge. Kindly contact the hotel for more information.
    • The minimum age required to check in is 25 years.
    • Guests staying on a Saturday night may need to change rooms.The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process. At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants. Contact the hotel for the pre-check-in instructions.
    • In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
    • A sanitation fee of USD 3.89 per room per night will be collected upon check-in.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from16:00
    • Check-out until11:00
    Getting around
    • Airport transfer fee25 MXN
    • Travel time to airport (minutes)30
    Extras
    • Breakfast charge (unless included in room price)234 MXN
    The property
    • Number of restaurants4
    • Number of rooms 252
    • Room voltage110
    • Year property opened2006

    Property announcements

    Contact the hotel for the pre-check-in instructions.

    Reviews of The Royal Haciendas Resort & Spa from real guests

    Provided by verified guests of Agoda
    8.8
    Excellent
    Cleanliness9.3
    Facilities8.2
    Location8.5
    Room comfort and quality10.0
    Service8.9
    Value for money8.9
    High score for Playa Del Carmen
    Rating
    9+ Exceptional (7)
    8-9 Excellent (3)
    7-8 Very Good (2)
    6-7 Good (1)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (2)
    Jun - Aug (3)
    Sep - Nov (5)
    Dec - Feb (4)

    Show reviews that mention 

    Showing 14 verified guest comments
    9.6
    Exceptional
    Christian from United States
    Family with young children
    Junior Suite Standard
    Stayed 7 nights in August 2023

    Great place with or without children”

    My wife and I love Royal Haciendas! Now we have a new addition to our family and this is the perfect resort to enjoy time together.

    Reviewed August 24, 2023

    See room deals

    9.6
    Exceptional
    WEI from Canada
    Couple
    Deluxe Junior Suite
    Stayed 6 nights in December 2022

    Great and enjoyable stay”

    Great buffet foods and a lot activities for different ages people, if you looking for night life here is not a lot but you want a relaxing and good quality foods then the Royal is for you.

    Reviewed December 17, 2022

    See room deals

    6.8
    Good
    Deverin from United States
    Couple
    Junior Suite Standard
    Stayed 5 nights in October 2022

    Not what you think as all inckusive”

    Was completely shocked by the cheapness and corner cutting of this establishment. READ THIS REVIEW! It will save you if you are considering royal haciendas. First of all they only have two restaurants plus the buffet. They have a snack bar and literally a pizza oven that they consider a restaurant. There are not 5 restaurants! And the buffet for lunch was absolutely abysmal. The same thing every day and honestly very few options. Just some taquitos and nachos and vegetables. Breakfast is better but once again it is the only choice. Oh and they closed one of the two restaurants on Saturday because they said “it’s Saturday so it’s closed” I would have preferred they lie to me. I am a pina colada person. THEY WERE AWFUL! I don’t know what mix these guys were using but it didn’t even taste good. I tried 3 different bars and all the same weird texture and flavor. Daiquiris also. Trrrible! And I don’t think there was a drop of alcohol in them. How about Beers you say? You have ONE CHOICE!! Dos Equis. That’s it. I saw a fridge full of other beers behind the bar and the guy literally says “that’s not included”. what???! I guess all inclusive translates differently. All I wanted was a corona light that I saw in the fridge. Nope! Next problem we encountered was trying to rent a kayak. It’s supposed to be free but guess what …. No kayak available on weekends! Crazy right? Wait! So on Saturday we see two older couples with kayaks. So we asked… they apparently are “ royal” members and get special treatment. We wanted to go into town to buy some things so we inquired about the hotel shuttle which was supposed to be free. Guess what? NO SHUTTLE SATURDAY! By this point I had kind of had enough. Especially when they relentlessly tried to sell you on one of their way overpriced massages all day and night. Also there only the hotel bar open after 8pm. One bar for like 500 guests. The room itself was a decent size but the pillows

    Reviewed October 17, 2022

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    8.8
    Excellent
    Blair from United States
    Family with teens
    Deluxe Junior Suite
    Stayed 7 nights in April 2022

    Fun trip. Royal Haciendas was clean and spacious”

    The staff was very good.

    Reviewed April 11, 2022

    See room deals

    7.2
    Very good
    David from United States
    Couple
    Deluxe Junior Suite
    Stayed 7 nights in October 2021

    Royal Haciendas”

    The food menu has not changed in four years and tastes bland. Resorts are being built on both sides of Royal Haciendas which will contribute to noise and crowding.

    Reviewed October 24, 2021

    See room deals

    9.6
    Exceptional
    Nam from South Korea
    Solo traveler
    Deluxe Junior Suite
    Stayed 1 night in September 2019

    Worth to stay”

    relatively cheaper than other all-inclusive hotels around Playa del Carmen. Good facilities with nice ocean view.

    Reviewed December 26, 2019

    See room deals

    8.0
    Excellent
    Mark from Portugal
    Couple
    JUNIOR SUITE DELUXE - ALL INCLUSIVE
    Stayed 2 nights in November 2018

    Not the best AI but good for the money”

    Did two nights here as the price was so good compared to other resorts. For the money it was very good but don’t expect a full all inclusive package.

    Reviewed November 15, 2018

    See room deals

    8.8
    Excellent
    Becky
    Couple
    Deluxe Junior Suite
    Stayed 4 nights in June 2018

    Relaxing Vacation ”

    pros - Location was perfect if you want to relax, pool, swim up bar, the Morales restaurant and most the staff were great. The beach set up was fantastic - stick a flag in the tree server comes over quick, order food or drink. Food from the bar and grill was good. Cons - all inclusive drinks majorly watered down. Only have a choice of Dos equis for lager. Only actually tasted alcohol in the drinks from the Morales restaurant.

    Reviewed June 22, 2018

    See room deals

    5.2
    Bradley from United States
    Couple
    Stayed 3 nights in January 2017

    Timeshare not resort”

    This is a timeshare. It is filled primarily with retired Americans. They call your room at eight in the morning wanting to pitch you the timeshare. They come to your breakfast table while you're eating breakfast and insists on your attending the show. It will only allow a person to have one towel at the pool or the beach. It requires you to return the plastic card keys or face a five dollar per key charge. The staff's English is unsatisfactory. that he the tub is 89°. They move your room on Saturday rain or shine introducing inconvenience over the weekend for a weekend traveler. They have rules and methods that go unstated until after the guest discovers them. This is not a resort hotel. It is a timeshare.

    Reviewed January 31, 2017

    See room deals

    9.0
    Exceptional
    Diana from United States
    Family with teens
    Stayed 5 nights in June 2013

    It exceeded all expectations”

    Food, service, friendly staff, beach

    Only issue is we were not told prior to booking we would have to switch rooms until check in. Explanation for Time Share ownership was reasonable and acceptable however when bellhop called for us to move, we were moved to a room that was not clean. It was dirty, disgusting, with odors. We almost wanted to leave the resort. After the room was cleaned, we stayed and the room was fine. It was still a very unpleasant experience based on the premium price we agreed to. We would still return and recommend to others.

    Reviewed June 25, 2013

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    9.3
    Exceptional
    Sharon from United States
    Family with teens
    Stayed 1 night in March 2012

    Beautiful resort, great service, we will be return”

    Beatiful resort, impeccable service, very upscale rooms, lovely beach

    we will definitely return to this resort. the room looked new with granite countertops, dishwasher,beautiful decorating - very upscale. the service was impeccable and the property was well maintained. i really liked the location closer to playa del carmen and beautiful beaches. the beach our front of the hotel was very nice

    Reviewed April 11, 2012

    See room deals

    10.0
    Exceptional
    Raphael from Uruguay
    Couple
    Stayed 1 night in December 2014

    Excelencia”

    Todo

    Maravillosa

    Reviewed December 06, 2014

    See room deals

    10.0
    Exceptional
    Raphael from Uruguay
    Couple
    Stayed 2 nights in December 2014

    muy recomendable”

    servicio en la playa, personal super atento, las piscinas con bar incluido, increíble

    Simplemente espectacular!!!

    Reviewed December 05, 2014

    See room deals

    9.6
    Exceptional
    Nam from South Korea
    Solo traveler
    Deluxe Junior Suite
    Stayed 1 night in September 2019

    가성비 만점의 숙소”

    가격 대비 매우 훌륭합니다. 시설도 잘돼있고 음식도 맛있고 뷰도 좋고 다 좋았어요. 단점은 시내에서 다른 호텔들 대비 거리가 많이 먼 편인데 아침~낮시간엔 셔틀 운영하고 있으니 프런트에 시간표 물어보세요

    Reviewed December 26, 2019

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