Recent customer comments

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Very good



based on 7198 reviews
  • Cleanliness 8.0
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.2
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Veerachai from Thailand
Couples
Pacific Grand (Tower Wing)
Stayed 4 nights in August 2014
Holiday in hong kong
Hotel was average and suitable for a 4 star evaluation
Good experience but would prefer somewhere nearer to the shopping district next time
Reviewed November 14, 2015

Stephanie from Singapore
Business travelers
Premier
Stayed one night in November 2015
Convenient and comfortable
The location, it's service and the comfort of the hotel rooms.
Pleasant as always.
Reviewed November 13, 2015

Adelfa from Philippines
Groups
Premier
Stayed 2 nights in November 2015
nice hotel to stay!
convenient and close to gateway mall
always good!
Reviewed November 13, 2015

travis from United States
Couples
Premier
Stayed one night in November 2015
Good location, small room, cleanliness
Decent price, very good location, very helpful staff
Totally happy w my stay, been here many time, definitely come back and highly recommend
Reviewed November 11, 2015

travis from United States
Couples
Premier
Stayed 2 nights in October 2015
Clean, good location but small room and small bed
Great location, cleanliness, very helpful staff
I've been stay here many time and totally happy with it. Just only this time I ask for 1 big bed but they gave me 2 small twin bed. Beside that... Every things else is great. Totally recommend great money value and great location
Reviewed November 06, 2015

Itzhak from Israel
Business travelers
Pacific Grand (Tower Wing)
Stayed 2 nights in October 2015
Great location, very well equipt room
Location, warm & professional staff, very nice room
Very enjoyable, for sure will return to this hotel in my next business trips.
Reviewed November 05, 2015

Thirachai from Thailand
Business travelers
Premier
Stayed one night in November 2015
Nice and convenient to go for a meeting nearby.
Cool Nice and Clean
Fine
Reviewed November 04, 2015

Sukhwinder from Singapore
Solo travelers
Premier
Stayed 2 nights in October 2015
Excellent location .. will be back
Location, location and location
Hotel is conveniently connected to the ferry terminal. So if you are going or coming from Macau, this is an excellent hotel to stay in. Room was spacious and clean. Hotel is also in excellent location with a supermarket and McDonald's within the hotel premise. Just step out and there is a whole row of upmarket shops. So well located that i could come back to put my shopping bags down before continuing shopping again. Convenient walk of 5 - 10 mins to nearest MTR station. Btw, thanks for the free room upgrade.
Reviewed November 04, 2015

Gloria from Australia
Business travelers
Pacific Grand (Tower Wing)
Stayed 2 nights in October 2015
Hotel NEEDS a major renovation + friendlier staff
the location.
This hotel needs a major renovation to its rooms. The rooms were quite appalling, dirty stained carpet, squeaky small single size beds, old linen, there was no coffee table like other 4-star hotels, the staff didn't appear to be friendly but fake and furthermore my room number and details were passed on to a guest who fancied me and was so insistent that he wouldn't stop contacting me. I'm appalled by the behaviour of the front desk to actually put the safety of it's guests at risk like that. I will not be staying at this hotel again. I checked out and went to check into another hotel because of the lack of high standards and poor room conditions and overall negative contempt treatment that I experienced.
Reviewed November 02, 2015

JOHNSON from Philippines
Business travelers
Premier
Stayed 3 nights in October 2015
Excellent
Location
Nice
Reviewed November 02, 2015


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