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Excellent8.4
Based on14reviews
The Royal Playa del Carmen-All Inclusive - Adults Only
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9.3 Exceptional location
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9.3Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Royal Junior Suite Beachfront Walk Out
  • 1 super king bed
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Royal Presidential Suite with Private Pool an...
  • 1 super king bed
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Royal Junior Suite with Pool Access and Ocean...
  • 2 double beds or 1 super ki...
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Royal Master One Bedroom Suite
  • 1 super king bed
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Royal Master One Bedroom Suite with Ocean Vie...
  • 1 super king bed
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Royal Junior Suite
  • Partial ocean view
  • 100 sq.m.
  • 2 queen beds and 1 king bed
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Garden View
  • Garden view
  • 653 sq.m.
  • 2 queen beds and 1 king bed
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Royal Junior Suite with Central Garden View
  • 2 double beds or 1 super ki...
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Ocean View
  • Ocean view
  • 653 sq.m.
  • 2 queen beds and 1 king bed
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Central Suite
  • Garden view
  • 653 sq.m.
  • 2 queen beds and 1 king bed
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More about The Royal Playa del Carmen-All Inclusive - Adults Only

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Verified traveler reviews

Agoda Reviews (14)
Booking.com Reviews (513)

6.3

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  • Cleanliness 8.4
  • Facilities 9.1
  • Location 9.3
  • Room comfort and quality 9.0
  • Service 8.5
  • Value for money 7.3
  • Food and dining 7.5
  • Cleanliness 8.0
  • Facilities 9.0
  • Location 9.2
  • Room comfort and quality 9.0
  • Service 8.2
  • Value for money 7.0
  • Food and dining 7.5
Exceptional
based on 1 reviews
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 10.0
  • Service 10.0
  • Value for money 10.0
Excellent
based on 1 reviews
  • Cleanliness 10.0
  • Facilities 8.0
  • Location 10.0
  • Service 10.0
  • Value for money 6.0
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  • Royal Junior Suite
  • Garden View
  • Ocean View

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8.4
Kathy from United States
Couple
Royal Junior Suite
Stayed 4 nights in March 2017
Excellent”
Our first all-inclusive resort and we were very pleased. I've heard that some resorts have different levels this one everyone is the same. The food & service was excellent. Within blocks from the downtown shopping area. Would go back !!
Reviewed March 10, 2017
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8.8
Sydney from United States
Group
Ocean View
Stayed 4 nights in November 2016
Positive experience ”
I just got back from a trip with friends and had a pleasant experience. The staff were all anxious to please and very friendly. The resort is quite large but very clean. The only cleanliness complaint is we had the smallest ants I've ever seen at the lavatory sink area which was kind of annoying, but besides that the place was immaculate. The pool and beach area are great, but once in the ocean it's rather rocky and a few of us had some cuts from very sharp rocks, so be sure to wear some type of foot protection. While they offer a great variety of food, the flavors are sometimes very bland and miss the mark. If you find the right combo of chef/server you'll do great. We joked that the one in our group with multiple food allergies had the best luck - they will ask upon arrival if you have allergies and you get the VIP treatment and REALLY go the extra mile to make sure you don't get sick. Even the major metropolitan areas in the U.S. aren't as good about this as THE Royal was.
Reviewed November 11, 2016
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10.0
James from United States
Couple
Ocean View
Stayed 5 nights in September 2016
Excellent service, great food, wonderful bartenders. Loved the beach and the fun pool scene. Close t”
Bring your hat and more clothes than you think, it is humid there!
Reviewed September 19, 2016
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10.0
Carol from United States
Family with teens
Ocean View
Stayed 4 nights in August 2016
Exceptional”
Exceptional resort! Excellent staff! Beautiful resort! Top rate food!
Reviewed August 21, 2016
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9.6
Timoteo from United States
Couple
Ocean View
Stayed 2 nights in March 2016
Great place”
the folks were kind and had a lot to offer. Entertainment is worth watching and can get drinks all day/night long. Give it a try.
Reviewed March 24, 2016
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9.3
denise from United States
Couple
Stayed 3 nights in December 2015
Great stay at the royal”
Location, rooms, layout
Totally loved the royal. Would highly recommend it. The only thing I would have liked to have changed is that I could have stayed more nights.
Reviewed December 30, 2015
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6.3
Guillermo from Australia
Couple
Garden View
Stayed 6 nights in August 2015
The Beach is not worth the trouble ”
Friendly and helpful staff, The food selection was good, room was comfortable
We have been going to Mexico Play del Carmen for 5 years now, and we decided to change our usual Hotel which is also - a REAL FIVE STAR HOTEL. Unfortunately we were seduced by the photo of the beach that this hotel was advertising. In reality it was nothing like the photo, in fact when we arrived the water was actually brown in color and there was a terrible smell. Need I continue with the beach? Now let's talk about another type of beach! For almost a month before arriving at the Hotel I had requested a late check out. I only needed 2 hours extra - it seemed simple enough - the staff at our personal check in said it would not be a problem, however when I spoke to the on duty manager, she said that I needed to vacate the premises immediately as the room was to be ocupied. I was prepared to pay for any penalties etc. however she insisted on me leaving ASAP. Now I paid for the top of the range room and expected a little cooperation, however the manager did not care that I had spent what I consider - quite a lot of money for an overrated hotel, To summarize: overpriced, rude/uncaring manager and I forgot to mention watered down beer and soft drinks. Terrible beach I do not recommend this Hotel at all
Reviewed August 31, 2015
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9.7
Erez from Israel
Couple
Stayed 4 nights in July 2013
great place”
All-inclusive, friendly staff and great location
great experience the pool area is great, while you have 2 bars open always with free drinks :) the room is big and comfortable. free wifi in the entire hotel area
Reviewed August 04, 2013
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5.7
Christine from United Kingdom
Couple
Royal Junior Suite
Stayed 4 nights in April 2013
Good location but spoilt by getting food poisoning”
Location, close to nice beach, mini bar in room
Reviewed May 12, 2013
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6.0
Roy from Israel
Couple
Stayed 4 nights in April 2013
Very bad experience”
Large rooms. Great location, Marie Maria restaurant
Reviewed April 23, 2013
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