Excellent 8.4
Based on 11 reviews

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About this property


Designed for both business and leisure travel, The Royal Playa del Carmen-All Inclusive - Adults is ideally situated in Playa del Carmen; one of the city's most popular locales. Only 56 km away, this 5-star hotel can be easily accessed from the airport. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Riviera Art Gallery, Ambarte, Playa Lingua del Caribe.

The Royal Playa del Carmen-All Inclusive - Adults offers impeccable service and all the essential amenities to invigorate travelers. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop, taxi service.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as hot tub, fitness center, sauna, outdoor pool, spa. Whatever your purpose of visit, The Royal Playa del Carmen-All Inclusive - Adults is an excellent choice for your stay in Playa Del Carmen.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Bicycle rental
  • Rental car
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court(s)
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Library
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area


  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Spanish
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  • Minimum age of guests is: 18 year(s).
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 56 km
Number of Rooms : 507
Room Voltage: 110
Time to Airport (Minutes): 50
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Recent customer comments

Filter by traveler type

based on 11 reviews
  • Cleanliness 8.2
  • Facilities 10.0
  • Location 9.2
  • Room Comfort/Standard 9.0
  • Service 8.3
  • Value for money 7.5
  • Food/Dining 7.5
Sort by

James from United States
Ocean View
Stayed 5 nights in September 2016
Excellent service, great food, wonderful bartenders. Loved the beach and the fun pool scene. Close t
Bring your hat and more clothes than you think, it is humid there!
Reviewed September 19, 2016

Carol from United States
Family with older children
Ocean View
Stayed 4 nights in August 2016
Exceptional resort! Excellent staff! Beautiful resort! Top rate food!
Reviewed August 21, 2016

Timoteo from United States
Ocean View
Stayed 2 nights in March 2016
Great place
the folks were kind and had a lot to offer. Entertainment is worth watching and can get drinks all day/night long. Give it a try.
Reviewed March 24, 2016

denise from United States
Stayed 3 nights in December 2015
Great stay at the royal
Location, rooms, layout
Totally loved the royal. Would highly recommend it. The only thing I would have liked to have changed is that I could have stayed more nights.
Reviewed December 30, 2015

Guillermo from Australia
Royal Junior Suite with Pool Access - Ocean Front
Stayed 6 nights in August 2015
The Beach is not worth the trouble
Friendly and helpful staff, The food selection was good, room was comfortable
We have been going to Mexico Play del Carmen for 5 years now, and we decided to change our usual Hotel which is also - a REAL FIVE STAR HOTEL. Unfortunately we were seduced by the photo of the beach that this hotel was advertising. In reality it was nothing like the photo, in fact when we arrived the water was actually brown in color and there was a terrible smell. Need I continue with the beach? Now let's talk about another type of beach! For almost a month before arriving at the Hotel I had requested a late check out. I only needed 2 hours extra - it seemed simple enough - the staff at our personal check in said it would not be a problem, however when I spoke to the on duty manager, she said that I needed to vacate the premises immediately as the room was to be ocupied. I was prepared to pay for any penalties etc. however she insisted on me leaving ASAP. Now I paid for the top of the range room and expected a little cooperation, however the manager did not care that I had spent what I consider - quite a lot of money for an overrated hotel, To summarize: overpriced, rude/uncaring manager and I forgot to mention watered down beer and soft drinks. Terrible beach I do not recommend this Hotel at all
Reviewed August 31, 2015

Erez from Israel
Stayed 4 nights in July 2013
great place
All-inclusive, friendly staff and great location
great experience the pool area is great, while you have 2 bars open always with free drinks :) the room is big and comfortable. free wifi in the entire hotel area
Reviewed August 04, 2013

Christine from United Kingdom
Royal Junior Suite Oceanfront
Stayed 4 nights in April 2013
Good location but spoilt by getting food poisoning
Location, close to nice beach, mini bar in room
Reviewed May 12, 2013

Roy from Israel
Stayed 4 nights in April 2013
Very bad experience
Large rooms. Great location, Marie Maria restaurant
Reviewed April 23, 2013

Frederick from United States
Royal Junior Suite
Stayed 5 nights in September 2012
Very nice all inclusive
Good facilites and restrurants
We enjoyed the hotel, third visit. We asked about the ""club" and were taken through a 90 minute breakfast speel on the merits of membership. Though different than the usual time share deal it was actually two and one half hours before we could extract ourselves after more than several "Nos". It was the last we heard of the topic and that was good. Lots of personal questions were asked or infered....... I would suggest you refrain from the process unless you are truely in love with the hotel!
Reviewed September 23, 2012

Marina from Mexico
Royal Junior Suite with Ocean View
Stayed one night in January 2016
Lo mejor son la comida, las instalaciones, el personal.
Estuvimos mi esposo y yo de lunes a viernes en este magnífico hotel. La habitación muy lujosa, las instalaciones hermosas, el personal siempre preocupado por nosotros y extremadamente amables. Las actividades del hotel son muchas,y la comida es inigualable en calidad, sabor, y variedad. Tiene 7 restaurantes de alta cocina y 6 bares, incluyendo coffe bar y wine bar. Gracias especiales al Concierge Marcelo Hinojosa, quien nos apoyó y ayudó en toda nuestra estadía. Definitivamente volveremos.
Reviewed January 31, 2016


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