The Santosa Villas & Resort

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Very good
From 1214 reviewsSee what guests said
7.4
The Santosa Villas & Resort
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Superior
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Beach
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Beach
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Swimming pool
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Location
Excellent
8.3
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  • Airport transfer

  • 200 meters to the beach

  • Free Wi-Fi in all rooms

  • Daily housekeeping

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Room choices
5 travelers are looking at this property right nowBook now before it's too late!
Superior
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  • Garden view
  • 33 m²/355 ft²
  • 1 king bed or 2 single beds
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Deluxe Cottage
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  • Garden view
  • 65 m²/700 ft²
  • 1 king bed or 2 single beds
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Deluxe Suite
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  • Garden view
  • 94 m²/1012 ft²
  • 1 king bed or 2 single beds
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Deluxe Suite with Plunge Pool
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  • Pool view
  • 97 m²/1044 ft²
  • 1 king bed
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Double Standard
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    Double Deluxe Pool View
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      Real reviews from real guests

      Agoda Reviews (1214)Booking.com Reviews (222)
      7.4
      Very good
      Filter by guest type:
      Cleanliness7.1
      Facilities6.6
      Location8.3
      Room comfort and quality7.3
      Service7.4
      Value for money7.3
      Provided by verified guests of Agoda
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      Showing 1108 verified guest comments
      12345
      8.4
      PAULINA from Indonesia
      Family with young children
      Superior
      Stayed 1 night in April 2018
      good hotel For family ”
      the hotel surrounding nice and quiet. nice breakfast. clean and big room. I was have a good time. but this time we come around 11.30am. I will let you check in only at 2pm even the hotel is few people. so better come at that time.
      Reviewed April 10, 2018
      7.6
      Zahid from Malaysia
      Couple
      Superior
      Stayed 1 night in March 2018
      Amazing and beautiful villas”
      Everything is great but wifi cannot update a application.
      Reviewed April 01, 2018
      7.6
      Anastasiia from Russia
      Family with teens
      Superior
      Stayed 2 nights in March 2018
      Nice and quiet place”
      Considering the price it was more than fine, we spent 3 amazing nights, just getting away from Bali for Niepi. Last morning it looked like we were the only family staying at the hotel... And to be completely honest, it needs some renovation. Pool area, restaurant and room have some broken parts and old equipment... Also i wasnt comfortable using bikini in the pool, because lots of locals were passing by the open beach infront of the hotel, so it didn't feel safe and private.
      Reviewed March 19, 2018
      8.8
      Febriawan from Indonesia
      Couple
      Superior
      Stayed 1 night in April 2017
      nice environment”
      nice place to stay
      Reviewed March 09, 2018
      4.0
      Dr. from Malaysia
      Family with young children
      Deluxe Cottage
      Stayed 3 nights in March 2018
      the room location is so far back from the main lobby,theres not much option for bf buffet,”
      theres no buffet bf served on our last day(monday),only small portion of ala-carte menu served on that day,blocked sink, ortherwise beach side very nice n satisfactory
      Reviewed March 06, 2018
      7.2
      James from Canada
      Solo traveler
      Superior
      Stayed 1 night in March 2018
      So much potential but shows some wear and tear with its age. ”
      Pool was not clean and spa was not open as advertised (0800-2200). Even though I was promised on three separate inquires that it would open soon It never did. I was given the same answers when I asked agin the next morning. A very young crew running the hotel, but when I ask a simple question just tell me the truth, not the answer you think you should tell me. So much potential to be such a great hotel location and setting are perfect but it needs some updating and repairs.
      Reviewed March 04, 2018
      2.0
      Muhammad from Malaysia
      Family with young children
      Superior
      Stayed 1 night in March 2018
      Worst hotel, terrible service”
      Stay Away!!
      Reviewed March 02, 2018
      6.8
      Kevin from Indonesia
      Couple
      Deluxe Cottage
      Stayed 3 nights in January 2018
      Didn't make it clear was alcohol free”
      Dry hotel, pool and facilities a bit tired, breakfasts limited. Wonderful, friendly staff.
      Reviewed February 01, 2018
      5.6
      Merrilyn from Australia
      Family with teens
      Superior
      Stayed 6 nights in January 2018
      Great resort back in its time ”
      This resort would have been awesome in its hey day. It is really run down and there is a lot of maintenance that needs doing. The staff where absolutely awesome. Meals so so would suggest you walk up the beach to the Sheraton for a good meal. Rooms require maintenance as air cons not working. My sons room had water running out the light fitting one night. This resort would be awesome if the owners spent some money on it. Wouldn’t bother going back there sorry
      Reviewed January 12, 2018
      8.0
      Nurul from Indonesia
      Family with young children
      Superior
      Stayed 1 night in December 2017
      Very Nice”
      This place is very nice
      Reviewed January 10, 2018
      4.4
      faudjie from United States
      Family with teens
      Superior
      Stayed 2 nights in December 2017
      Rooms are dirty, motel 6 is cleaner. ”
      Property is at good location but the rooms are dirty n a lot of bugs. I wish I can get some of my money back. It's not what the photos tell.
      Reviewed January 01, 2018
      10.0
      DESTY from Indonesia
      Couple
      Superior
      Stayed 1 night in December 2017
      Clean, friendly, and strategic ”
      Staff very helpful, the room very clean, strategic location near to damri station, food very good
      Reviewed December 30, 2017
      8.8
      pience from Indonesia
      Family with teens
      Superior
      Stayed 1 night in December 2017
      good n big hotel”
      get free upgrade room, nice holiday @ this hotel
      Reviewed December 29, 2017
      8.4
      Darlene from New Zealand
      Couple
      Deluxe Cottage
      Stayed 2 nights in October 2017
      Nice location, nice hotel.”
      Lovely place starting to deteriorate, obviously needs higher occupancy but this is probably due to not selling alcohol.
      Reviewed October 29, 2017
      9.2
      Ighsaan from South Africa
      Couple
      Deluxe Cottage
      Stayed 4 nights in September 2017
      Exceptional”
      The staff was very friendly and always willing to assist. Yes, the furniture is a bit old but room was spacious and clean. The location was excellent. Big breakfast and lots of food to cater for different tastes. Please take note: They told me they upgraded my room, That was not true(confronted 1 of the managers and they blamed a junior check inn staff for the mistake).I personally think they tell that to every1 checking in. The room i paid for, is the room i got. Will go back if I’m in Lombok. Disability access is a problem for both Deluxe and Suites.
      Reviewed October 21, 2017
      4.4
      Ahmad from Malaysia
      Couple
      Superior
      Stayed 1 night in October 2017
      Need improvement ”
      Stay for 1 night.. Got free upgrade to cottage.. Airconditioner was not cold even with lowest degree... Need improvement...
      Reviewed October 06, 2017
      7.6
      Alain from Indonesia
      Couple
      Superior
      Stayed 2 nights in September 2017
      Very good”
      Considering the limited facility and aging sign all over the resort rooms, on my experience the staff service and friendliness deserve ******* (seven stars) rating from me.
      Reviewed October 04, 2017
      3.6
      Roger from Australia
      Group
      Deluxe Cottage
      Stayed 7 nights in September 2017
      Run down ghost hotel”
      Well where do is start? We arrive at 1.30pm and were told our room wasn't ready until 2pm and we could wait at the Bar until it was ready. Bar Ha - Asked for a beer and we were told it was a non alcohol hotel. (should have read the fine print on Agoda) Then we were taken to a dingy dark room down the back. My wife went and saw the manager and explained that this room was not worth $100 AU per night and after much discussion and the manager laughing at her we were shifted to a deluxe room. Better but still not worth $100 a night. The photos on Agoda do not at all replicate what is actually there. There definitely is not a pool bar in the pool which has broken tiles everywhere and mould growing on the old pool bar stools that are still in the pool. There is an older part of the hotel at the back which has been let to ruin and it is like a ghost village with a pool that is full of green water and has frogs in it. There is a sign out the front which says (THIS HOTEL HAS UNPAID TAXES) The staff say this is why the hotel hasn't spent any money on upkeep because the owners are going bankrupt. I wish I could upload photos to show you my disappointment. Please avoid. Stay at the Kila Resort next door. Much better. Clearly Agoda Don't do any type of review of their hotels they advertise.
      Reviewed September 23, 2017
      10.0
      mohammad from Malaysia
      Family with young children
      Superior
      Stayed 1 night in November 2016
      Exceptional”
      nice hotel with spectacular design and concept.
      Reviewed September 19, 2017
      5.6
      Nadia from Switzerland
      Couple
      Superior
      Stayed 1 night in September 2017
      Very old room facilities and next to mosque”
      Room are very old and has to be renovated, stayed in better hotels for this money. Great pool and staff & service are great. It has a own mosque which also rang in the middle of the night. Actually, all guests were moslims so I did not feel comfortable to swim in the great pool in the bikini.
      Reviewed September 19, 2017
      12345
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