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3,065 reviews
3,065 reviews
Very nice hotel with the lovely beach and the pool.
7.8
Location rating score
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ong Lang part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Airport transfer
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
24 travelers have booked today.
Value for money | 8.6 |
Distance to city center | 4 km |
Location rating | 7.8 |
Nearest airport | Phu Quoc International Airport (PQC) - Vietnam |
Distance to airport | 10.5 km |
How much does it cost to stay at The Shells Resort & Spa - Phu Quoc?
Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!
What time is check-in and check-out at The Shells Resort & Spa - Phu Quoc?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at The Shells Resort & Spa - Phu Quoc also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Shells Resort & Spa - Phu Quoc has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange taxi service.
Is breakfast offered at The Shells Resort & Spa - Phu Quoc?
Wake up to a great buffet breakfast at The Shells Resort & Spa - Phu Quoc. Adults can enjoy breakfast offered with an additional charge of 350000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.
What are my dining options at The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.
Can special events be hosted at The Shells Resort & Spa - Phu Quoc?
Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Shells Resort & Spa - Phu Quoc. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.
Can business events be hosted at The Shells Resort & Spa - Phu Quoc?
On-site venues and convenient event services make The Shells Resort & Spa - Phu Quoc an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc does not permit smoking in any of its rooms, but allows smoking in designated areas.
What restaurants are nearby The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc is located in Ong Lang, famous for good restaurants such as Sunset Resturant, Cottage Village Restaurant and Midori Restaurant & Lounge.
What popular shopping places are close to The Shells Resort & Spa - Phu Quoc?
Shopping options in The Shells Resort & Spa - Phu Quoc’s Ong Lang neighborhood include PQ LITTLE MART.
What are popular attractions near The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc is located in Ong Lang area, which is famous for attractions such as Phu Quoc Gallery of Contemporary Art (GoCA).
What popular beaches are close to The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc is located in the Ong Lang area, which includes Ong Lang Beach and Cua Can Beach.
What popular natural sightseeing spots are close to The Shells Resort & Spa - Phu Quoc?
The Shells Resort & Spa - Phu Quoc is located within Ong Lang, which makes it conveniently close to natural sights including Happy Farm PQ.
8.4
"Very nice hotel with the lovely beach and the pool."
Anh
|
May 10, 2022
8.4
"The staffs are being so nice."
Anh
|
May 10, 2022
8.4
"The Family room was massive with excellent view."
Anh
|
May 10, 2022
The Shells Resort & Spa - Phu Quoc
Getting in and around Phu Quoc Island is a breeze when staying at The Shells Resort & Spa - Phu Quoc, located right in the heart of the city. Get ready for an adventure with a stay at The Shells Resort & Spa - Phu Quoc.
The Shells Resort & Spa - Phu Quoc offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Phu Quoc Island.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at The Shells Resort & Spa - Phu Quoc guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at The Shells Resort & Spa - Phu Quoc include special design features like a balcony or terrace. In-room entertainment such as in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at The Shells Resort & Spa - Phu Quoc. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
The Shells Resort & Spa - Phu Quoc offers unique recreational opportunities for all guests. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.
Around the property
One doesn't need to look far as the resort enjoys close proximity to sightseeing options and local attractions. The best way to remember your time in Phu Quoc Island is with a nice gift at Duong Dong Market located about 3.3 km away.
Reasons to stay here
Guests who stayed here rated the facilities above 90% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Phu Quoc Island.
8.6
Beach
48 mentions
Swimming Pool
35 mentions
Breakfast
31 mentions
Food & Dining
20 mentions
Languages spoken
Internet access
Things to do, ways to relax
Cleanliness and safety
Dining, drinking, and snacking
Services and conveniences
For the kids
Access
Getting around
Available in all rooms
Flow Restaurant
7.8
Airports
Hospital or clinic
Shopping
Convenience store
Popular landmarks
Nearby landmarks
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Check-in/Check-out
Getting around
Extras
The property
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
![]() The Shells Resort & Spa - Phu Quoc | ![]() | ![]() | Best value! ![]() | |
Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
Guest rating | Excellent 2245 reviews 8.5Location 7.8 | Excellent 1337 reviews 8.4Location 7.6 | Exceptional 2134 reviews 9Location 9.5 | Exceptional 863 reviews 9.1Location 9 |
Neighborhood | Ong Lang | Ganh Dau | Duong Dong | Cua Lap |
Show reviews that mention
Fantastic stay & good services!”
We spent a relaxing and unforgettable 5D4N for our Phu Quoc trip. Spacious room with greenery environment surrounding our villa. Strategy location to view the beautiful sunset from the infinity swimming pool. Varity breakfast buffet and the in house ala carte menu are delicious too. There are live band musician and singer for the dinner section at the beach front restaurant and provided free flow mocktail & red wine from 7pm-8pm daily. Just drink as much as you can! Friendly staff with fluent English speaking. They located us at the villa which is nearby restaurant as we travel along with baby and surprising us with the complimentary birthday cake for our little one! They are so loving and caring. Heartwarming and appreciated for their special arrangement. Free buggy service from your villa to reception/restaurant. Located at the hidden gem nearby Ong Lang beach which is 10 minutes drive via motorbike renting from hotel (VDN150,000 for 4 hours) or by private taxi. Highly recommend The Shells Resort & Spa to those who are looking for a serene and good atmosphere 4 star hotel at Phu Quoc!!!
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Great resort”
It is indeed a very good resort with large space covered by lots of trees, spacious room with awesome furniture and good customer service. Room rate is quite reasonable given it is a 5-star resort. The location is also good to as it is located 5 km around Duong Dong town where visitors can find a variety of restaurants and access to Phu Quoc Night Market. The Shells Resort and Spa is worth a visit when you have chance to visit Phu Quoc Island.
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Love it to max”
I truely enjoyed my 3 days 2 nights weekend trip in The Shell Resort at Phu Quoc. The free breakfast and free 2 ways transports that came with the booking really make travelling to the resort an easy breezy one. Love the peaceful calm not so crowded and very near to resort private beach, love the swing on the coconut tree, love the pool, love the food. But, service at Waves Spa need to be improved. Front desk of spa was OK and friendly, but the masseuse did not really take privacy seriously. They did not put down the curtain of the massage room even when we request so, and there is a clear glass panel on the door where everyone can see us clearly from outside. And it was really my first time doing back body scrub by sitting up, and they just keep open and close the door while we were naked and waiting for our massage/scrub. Not sure if it is language barrier or just their style, but it was not a great experience and feeling very weird. But i give a 5 stars as the rest are fantastic!
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One like for The Shells!”
The first thing my son said when we just checked in at The Shells resort & spa is that "One like for this!" Finally, We love everything at The Shells. The food was very tasty. The staff are very nice and helpful. Rooms are very clean and large. My family stayed in the Ocean View Spa Suites which have extremely large balconies with couches and chairs. We loved to sit out here to watch sunset and enjoy 270 degree view of the beach and the resort. Spa is an additional mark of The Shells, and it is all free. We will definitely go back to The Shells Phu Quoc!
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Highly recommend this hotel - it was fantastic!”
Very good experience at the Shells resort & spa. The room was exceptional and the staff were very helpful and accommodating if we needed anything extra in our room and responded very quickly. I would recommend this to anyone travelling to phu quoc who wants to be close to Duong Dong (10mins Sarah by taxi), have a choice of 2 swimming pools to enjoy and also have the luxury of being on the beach. I will definitely be staying with you again! Thank you to everyone at The Shells for such a fantastic 3 nights!
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Exceptional”
The Shells was amazing, the resort is incredible, clean and friendly and amazing rooms. Good gym, spa and anywhere you can swim up for a cocktail is great. Enjoy the resort beach but don't stray outside it except to Sao beach as the local beaches will ruin your phu quoc experience. Would thoroughly recommend to anyone!! Perhaps hotel should advise guests on the beach situation however so they don't stray. Free drinks from 6.15-7 every night is a bonus too :)
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Would come back!”
Great location to downtown or Phu Quoc night market which is approximately 15-20 minutes from hotel and about 100,000 VND for taxi ride. The hotel is clean and quiet, the pool is amazing, the breakfast selection was good. The breakfast buffet food is more for American taste and not traditional Vietnamese food. Staff was attentive, overall a great place for the price. I would recommend this resort and stay here again if I come to Phu Quoc again. Maybe in a few years when the island is more developed.
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It's worth the price”
Pros: Came to Phu Quoc during rainy season. Therefore, there weren't many things to do much on this island but this resort has saved our trip. The room was very nice, private and clean. Love the bathtub and the huge bed. They provided many things for you so you don't need to bring much in your luggage: 6 Towels, umbrellas, and even lint brush,.. Staffs were very helpful. The pool was big and nice, I love the pool lounge chairs which were under water. The beach was okay and quite rocky. Didn't see any bar open during my stay. Pick-up car at the airport was punctual. I wish they had cocktails menu inside the room but the mini bar was okay enough. Cons: The only thing I would complain is our bike that we rented was not in good condition, even we paid quite a lot for 2 days (250.000vnd a day). The raincoat they provided was also smelly and not clean.
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Nice resort with friendly staffs”
I stayed in a deluxe villa with garden view. The room was very beautiful with separated garden, everything was clean and nice. TV didn't have many choices and could not connect to internet. Staffs were super friendly and helpful. There were also electronic buggy buses to move around in the resort. Shuttle bus between airport and resort was also provided freely. The beach was not a plus, small and boring. The location was quite faraway from landscapes, foods, and other beautiful resorts of Phu Quoc (took you around $4 to go to Phu Quoc's night market by cab).
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The room is new, good architecture, nice bath tub, good swimming pools ”
This is the room that we choose for our honey moon trip. The architecture of the room look like the shell. The room is well decorated. 2 pools are super nice and comfortable. The buffet breakfast is ok. Overall, it deserved 5 stars. However, the smell of the room is not good, its smell like seafood leftover, i think because the previous guest brought seafood into the room, and the staff didn't clean it carefully. I would recommend the shell and will come back when i travel to Phu Quoc again
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Best in customer service! ”
Absolute perfect place to relax and feel like royalty, we stayed in a garden villa which was close to swimming pool and bar, there are 3 swimming pools and a private beach for you to enjoy. The garden villa was beautiful and you have a private porch outside to relax. A shower and bath tub with a mini bar. A golf buggy is on call for you to make your way around the resort. Motorbikes for rent €8.50/$10. For a full day, €1.50/$2 to fill the bike with fuel. Very cheap and I would advise anyone staying at Phu Quoc to explore. Also the hotel gives you free airport shuttle which is a huge benefit as it’s 25 mins away . Love this place will 100% revisit. The staff go over and beyond.
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If you are a couple or a group of friends that need a luxury base - 100% stay here!”
Having toured the entire island and looked at all the hotels. I can say that Shells is the best value for a 5 star experience. It is located near enough long beach that you can easily go there. But far enough away that the pollution and noise of the area does not ruin the tranquility of your holiday. The beach staff, cleaning staff, restaurant staff and general support staff are the friendliest I have ever experienced. The service is amazing. The reception and staff that help with cabs/bags were OK. (not great, but also not bad). The cost of food and drink at the resort is very competitive. So you can happily eat there a lot and enjoy the resort. Gym/Spa is also not bad. Great swimming pool. The breakfast was also good. The food is well prepared and clean. The resort is kept clean. They do a really great job. You can charter a private boat for 5 hours from An Thoi to see the islands in the south (get there by taxi and get the taxi to wait for you - tell them to turn off meter, you can arrange that with reception of the hotel). When you arrive at An Thoi - the boat seller will approach you and sell you boat services. We paid 1 million dong for the charted boat for 5 hours for 2 people to visit the 3 furthest islands.. They asked for 1.2 million dong originally. (remember haggle) They will give you life jacket and snorkelling gear. Bring your own snorkelling gear also works as theirs is a little dirty. Also 100% visit Rach Vem. We had seafood (1kg of seafood) hotpot there for 300k dong - great meal/clean. For everyone info - local price of coconuts is 10k dong, 20k in tourist areas. Don't pay more than 20k. Please haggle for everything you buy. Foreign tourists should pay the same as Vietnam tourists. The beach at the resort and the island beaches you will visit is probably all the beaches you need to visit. A lot of the others have rubbish on them. The beaches on the south islands are the best - emerald blue. The snorkeling was ok, not super great. Probably Ph
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You will not be dissapointed! A must in Phu Quoc”
Having read some of the more negative reviews prior to our arrival we already had our 'reservations' (excuse the pun). But it was evident on day one that management and staff have tried there absolute best to address and correct any prior shortcomings and I can absolutely say that having stayed in lesser accommodation in this part of Vietnam, this resort is an absolute MUST if you are planning a trip to Phu Quoc. We wished we could have stayed longer!
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Exceptional”
This is a beautiful hotel. The resort is located a short taxi ride out of the hustle and bustle of Phu Quoc. This suited the vacation I was after as it was a more tranquil atmosphere in comparison to some of the other resorts that we saw in our stay. The pool is great. I think they would benefit from having more staff on during breakfast. As it is very busy time and they were a little slow to clean and set tables and refilling the buffet breakfast. I
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One of the best resort in Phu Quoc”
We've been travelling to a few a different resort in Phu Quoc. And this by far the best experience. Room are very spacious, good breakfast and the resort restaurant have really nice food. Drinks are not over price and they even provide free cocktails in the evening for guests. We will definitely come back.
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Cozy and nice private beach”
Pros: big facilities, good pricing, good private beach, big pool, clean room, spacious room cons: breakfast quality and variety could be better [they're good but not great], they could use a better menu variety and pricing on their regular menu. I booked their garden view villa thinking it would be secluded like many villas in bali, but it's not really secluded, the villa was surrounded by plants around them but someone who pass by could still see into the villa. this property is located on the far end of the ong lang beach, which was pretty far from crowded area, it is fine if you want total privacy, cost for taxi to go to night market around 60-70K VND. the property has a private beach where you can watch sunset, and I really enjoyed that, staff are all nice and smiling.
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Great option for staying in Phu Quoc”
Long Beach where most of the hotels are is good for those who need lots of people and action around them. This hotel is situated in a quieter area - which gives a more Zen base to enjoy Phu Quoc. The hotel has a lovely private beach and most of the staff are very lovely. Taxis are cheap so you can taxi everywhere including Long Beach. You can also visit other areas of the island very easily. They need to improve advice they give to guests and how they organize taxis - I did not feel like the taxi organizer at front of hotel or the concierge provided much support. Also the regular taxi drivers they use weren’t always very friendly. The cleaning and service staff at the pool and restaurant were better than I have experienced anywhere else in Vietnam. Very helpful and very sweet. The pool is very beautiful and the garden villa we stayed in was very luxury for the price it cost us.
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Romantic amazing beach front resort.”
This resort is a hidden gem in Phu Quoc. It's an outstanding facility with amazing staff. I am a world traveler and have stayed at many 5 star resorts. This is one of the best resorts I have stayed at.
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Lovely and quite hotel with great location and spa”
This hotel is great and Phu Qouc is a lovely island. The rooms are great and big, and we would just want to stay there the Whole time. Great view from balcony/room over pool and the Beach! The staff was very welcoming and helpful. Not everyone can speak English. Food is good! The best thing was the free spa! Not a big spa-meny, but hey, when its free, its all a treat!!
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nice staff”
I booked a room at The Shells from 15 Oct to 18 Oct, but my plan changed and I had to shift my vacation to 16-19, after a call with the resort and Agoda, my booking was changed without any issues (even it was a "non-refundable, non-amendable" booking). So my first impression of the Shells was excellent. Our stay at the resort was enjoyable, even it was raining 2 of the 4 days we were there, the room is spacious and clean, the staff are friendly and helpful, my kid loves the swimming pool as well, even it is a bit small to me. 2 things we don't like from the resort: (1) location: it is a bit far from central where the famous restaurants are, and the beach was just so-so, not any where near our expectation. (2) the restaurant: food at the restaurant of the resort is just average, not like a 5-star hotel/resort restaurant. While the location is not something that can be changed, there is a lot of improvement that can be done with the restaurant which such The Shells can be more than 9/10 points to me.
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