Fantastic stay & good services!”

We spent a relaxing and unforgettable 5D4N for our Phu Quoc trip. Spacious room with greenery environment surrounding our villa. Strategy location to view the beautiful sunset from the infinity swimming pool. Varity breakfast buffet and the in house ala carte menu are delicious too. There are live band musician and singer for the dinner section at the beach front restaurant and provided free flow mocktail & red wine from 7pm-8pm daily. Just drink as much as you can! Friendly staff with fluent English speaking. They located us at the villa which is nearby restaurant as we travel along with baby and surprising us with the complimentary birthday cake for our little one! They are so loving and caring. Heartwarming and appreciated for their special arrangement. Free buggy service from your villa to reception/restaurant. Located at the hidden gem nearby Ong Lang beach which is 10 minutes drive via motorbike renting from hotel (VDN150,000 for 4 hours) or by private taxi. Highly recommend The Shells Resort & Spa to those who are looking for a serene and good atmosphere 4 star hotel at Phu Quoc!!!

Great resort”

It is indeed a very good resort with large space covered by lots of trees, spacious room with awesome furniture and good customer service. Room rate is quite reasonable given it is a 5-star resort. The location is also good to as it is located 5 km around Duong Dong town where visitors can find a variety of restaurants and access to Phu Quoc Night Market. The Shells Resort and Spa is worth a visit when you have chance to visit Phu Quoc Island.

Love it to max”

I truely enjoyed my 3 days 2 nights weekend trip in The Shell Resort at Phu Quoc. The free breakfast and free 2 ways transports that came with the booking really make travelling to the resort an easy breezy one. Love the peaceful calm not so crowded and very near to resort private beach, love the swing on the coconut tree, love the pool, love the food. But, service at Waves Spa need to be improved. Front desk of spa was OK and friendly, but the masseuse did not really take privacy seriously. They did not put down the curtain of the massage room even when we request so, and there is a clear glass panel on the door where everyone can see us clearly from outside. And it was really my first time doing back body scrub by sitting up, and they just keep open and close the door while we were naked and waiting for our massage/scrub. Not sure if it is language barrier or just their style, but it was not a great experience and feeling very weird. But i give a 5 stars as the rest are fantastic!

One like for The Shells!”

The first thing my son said when we just checked in at The Shells resort & spa is that "One like for this!" Finally, We love everything at The Shells. The food was very tasty. The staff are very nice and helpful. Rooms are very clean and large. My family stayed in the Ocean View Spa Suites which have extremely large balconies with couches and chairs. We loved to sit out here to watch sunset and enjoy 270 degree view of the beach and the resort. Spa is an additional mark of The Shells, and it is all free. We will definitely go back to The Shells Phu Quoc!

Highly recommend this hotel - it was fantastic!”

Very good experience at the Shells resort & spa. The room was exceptional and the staff were very helpful and accommodating if we needed anything extra in our room and responded very quickly. I would recommend this to anyone travelling to phu quoc who wants to be close to Duong Dong (10mins Sarah by taxi), have a choice of 2 swimming pools to enjoy and also have the luxury of being on the beach. I will definitely be staying with you again! Thank you to everyone at The Shells for such a fantastic 3 nights!

Exceptional”

The Shells was amazing, the resort is incredible, clean and friendly and amazing rooms. Good gym, spa and anywhere you can swim up for a cocktail is great. Enjoy the resort beach but don't stray outside it except to Sao beach as the local beaches will ruin your phu quoc experience. Would thoroughly recommend to anyone!! Perhaps hotel should advise guests on the beach situation however so they don't stray. Free drinks from 6.15-7 every night is a bonus too :)

Would come back!”

Great location to downtown or Phu Quoc night market which is approximately 15-20 minutes from hotel and about 100,000 VND for taxi ride. The hotel is clean and quiet, the pool is amazing, the breakfast selection was good. The breakfast buffet food is more for American taste and not traditional Vietnamese food. Staff was attentive, overall a great place for the price. I would recommend this resort and stay here again if I come to Phu Quoc again. Maybe in a few years when the island is more developed.

It's worth the price”

Pros: Came to Phu Quoc during rainy season. Therefore, there weren't many things to do much on this island but this resort has saved our trip. The room was very nice, private and clean. Love the bathtub and the huge bed. They provided many things for you so you don't need to bring much in your luggage: 6 Towels, umbrellas, and even lint brush,.. Staffs were very helpful. The pool was big and nice, I love the pool lounge chairs which were under water. The beach was okay and quite rocky. Didn't see any bar open during my stay. Pick-up car at the airport was punctual. I wish they had cocktails menu inside the room but the mini bar was okay enough. Cons: The only thing I would complain is our bike that we rented was not in good condition, even we paid quite a lot for 2 days (250.000vnd a day). The raincoat they provided was also smelly and not clean.

Nice resort with friendly staffs”

I stayed in a deluxe villa with garden view. The room was very beautiful with separated garden, everything was clean and nice. TV didn't have many choices and could not connect to internet. Staffs were super friendly and helpful. There were also electronic buggy buses to move around in the resort. Shuttle bus between airport and resort was also provided freely. The beach was not a plus, small and boring. The location was quite faraway from landscapes, foods, and other beautiful resorts of Phu Quoc (took you around $4 to go to Phu Quoc's night market by cab).

The room is new, good architecture, nice bath tub, good swimming pools ”

This is the room that we choose for our honey moon trip. The architecture of the room look like the shell. The room is well decorated. 2 pools are super nice and comfortable. The buffet breakfast is ok. Overall, it deserved 5 stars. However, the smell of the room is not good, its smell like seafood leftover, i think because the previous guest brought seafood into the room, and the staff didn't clean it carefully. I would recommend the shell and will come back when i travel to Phu Quoc again

Best in customer service! ”

Absolute perfect place to relax and feel like royalty, we stayed in a garden villa which was close to swimming pool and bar, there are 3 swimming pools and a private beach for you to enjoy. The garden villa was beautiful and you have a private porch outside to relax. A shower and bath tub with a mini bar. A golf buggy is on call for you to make your way around the resort. Motorbikes for rent €8.50/$10. For a full day, €1.50/$2 to fill the bike with fuel. Very cheap and I would advise anyone staying at Phu Quoc to explore. Also the hotel gives you free airport shuttle which is a huge benefit as it’s 25 mins away . Love this place will 100% revisit. The staff go over and beyond.

If you are a couple or a group of friends that need a luxury base - 100% stay here!”

Having toured the entire island and looked at all the hotels. I can say that Shells is the best value for a 5 star experience. It is located near enough long beach that you can easily go there. But far enough away that the pollution and noise of the area does not ruin the tranquility of your holiday. The beach staff, cleaning staff, restaurant staff and general support staff are the friendliest I have ever experienced. The service is amazing. The reception and staff that help with cabs/bags were OK. (not great, but also not bad). The cost of food and drink at the resort is very competitive. So you can happily eat there a lot and enjoy the resort. Gym/Spa is also not bad. Great swimming pool. The breakfast was also good. The food is well prepared and clean. The resort is kept clean. They do a really great job. You can charter a private boat for 5 hours from An Thoi to see the islands in the south (get there by taxi and get the taxi to wait for you - tell them to turn off meter, you can arrange that with reception of the hotel). When you arrive at An Thoi - the boat seller will approach you and sell you boat services. We paid 1 million dong for the charted boat for 5 hours for 2 people to visit the 3 furthest islands.. They asked for 1.2 million dong originally. (remember haggle) They will give you life jacket and snorkelling gear. Bring your own snorkelling gear also works as theirs is a little dirty. Also 100% visit Rach Vem. We had seafood (1kg of seafood) hotpot there for 300k dong - great meal/clean. For everyone info - local price of coconuts is 10k dong, 20k in tourist areas. Don't pay more than 20k. Please haggle for everything you buy. Foreign tourists should pay the same as Vietnam tourists. The beach at the resort and the island beaches you will visit is probably all the beaches you need to visit. A lot of the others have rubbish on them. The beaches on the south islands are the best - emerald blue. The snorkeling was ok, not super great. Probably Ph

You will not be dissapointed! A must in Phu Quoc”

Having read some of the more negative reviews prior to our arrival we already had our 'reservations' (excuse the pun). But it was evident on day one that management and staff have tried there absolute best to address and correct any prior shortcomings and I can absolutely say that having stayed in lesser accommodation in this part of Vietnam, this resort is an absolute MUST if you are planning a trip to Phu Quoc. We wished we could have stayed longer!

Exceptional”

This is a beautiful hotel. The resort is located a short taxi ride out of the hustle and bustle of Phu Quoc. This suited the vacation I was after as it was a more tranquil atmosphere in comparison to some of the other resorts that we saw in our stay. The pool is great. I think they would benefit from having more staff on during breakfast. As it is very busy time and they were a little slow to clean and set tables and refilling the buffet breakfast. I

One of the best resort in Phu Quoc”

We've been travelling to a few a different resort in Phu Quoc. And this by far the best experience. Room are very spacious, good breakfast and the resort restaurant have really nice food. Drinks are not over price and they even provide free cocktails in the evening for guests. We will definitely come back.

Cozy and nice private beach”

Pros: big facilities, good pricing, good private beach, big pool, clean room, spacious room cons: breakfast quality and variety could be better [they're good but not great], they could use a better menu variety and pricing on their regular menu. I booked their garden view villa thinking it would be secluded like many villas in bali, but it's not really secluded, the villa was surrounded by plants around them but someone who pass by could still see into the villa. this property is located on the far end of the ong lang beach, which was pretty far from crowded area, it is fine if you want total privacy, cost for taxi to go to night market around 60-70K VND. the property has a private beach where you can watch sunset, and I really enjoyed that, staff are all nice and smiling.

Great option for staying in Phu Quoc”

Long Beach where most of the hotels are is good for those who need lots of people and action around them. This hotel is situated in a quieter area - which gives a more Zen base to enjoy Phu Quoc. The hotel has a lovely private beach and most of the staff are very lovely. Taxis are cheap so you can taxi everywhere including Long Beach. You can also visit other areas of the island very easily. They need to improve advice they give to guests and how they organize taxis - I did not feel like the taxi organizer at front of hotel or the concierge provided much support. Also the regular taxi drivers they use weren’t always very friendly. The cleaning and service staff at the pool and restaurant were better than I have experienced anywhere else in Vietnam. Very helpful and very sweet. The pool is very beautiful and the garden villa we stayed in was very luxury for the price it cost us.

Romantic amazing beach front resort.”

This resort is a hidden gem in Phu Quoc. It's an outstanding facility with amazing staff. I am a world traveler and have stayed at many 5 star resorts. This is one of the best resorts I have stayed at.

Lovely and quite hotel with great location and spa”

This hotel is great and Phu Qouc is a lovely island. The rooms are great and big, and we would just want to stay there the Whole time. Great view from balcony/room over pool and the Beach! The staff was very welcoming and helpful. Not everyone can speak English. Food is good! The best thing was the free spa! Not a big spa-meny, but hey, when its free, its all a treat!!

nice staff”

I booked a room at The Shells from 15 Oct to 18 Oct, but my plan changed and I had to shift my vacation to 16-19, after a call with the resort and Agoda, my booking was changed without any issues (even it was a "non-refundable, non-amendable" booking). So my first impression of the Shells was excellent. Our stay at the resort was enjoyable, even it was raining 2 of the 4 days we were there, the room is spacious and clean, the staff are friendly and helpful, my kid loves the swimming pool as well, even it is a bit small to me. 2 things we don't like from the resort: (1) location: it is a bit far from central where the famous restaurants are, and the beach was just so-so, not any where near our expectation. (2) the restaurant: food at the restaurant of the resort is just average, not like a 5-star hotel/resort restaurant. While the location is not something that can be changed, there is a lot of improvement that can be done with the restaurant which such The Shells can be more than 9/10 points to me.