The Shells Resort & Spa - Phu Quoc
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7.6 Very good location
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7.6Location
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The Shells Resort & Spa - Phu Quoc

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Excellent
From 693 reviewsSee what guests said
8.4
88% would recommend to a friend
  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms

  • Sauna

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Room choices
Villa Poolside
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  • Garden view
  • 80 m²/861 ft²
  • 1 king bed or 2 single beds
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Luxury Villa Poolside - Spa Inclusive
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  • 8 m²/86 ft²
  • Balcony/terrace
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Luxury Villa Ocean View
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  • Partial ocean view
  • 80 m²/861 ft²
  • 1 king bed or 2 single beds
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Luxury Villa Garden View
...
  • Garden view
  • 80 m²/861 ft²
  • 1 king bed or 2 single beds
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Luxury Suite Ocean View
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  • Ocean view
  • 123 m²/1324 ft²
  • 1 king bed
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Family Suite Ocean View
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  • Ocean view
  • 135 m²/1453 ft²
  • 2 single beds and 1 king be...
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Premium Deluxe Ocean View
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  • Ocean view
  • 75 m²/807 ft²
  • 1 king bed or 2 single beds
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Villa Luxury
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  • 80 m²/861 ft²
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Villa Pool View
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  • 80 m²/861 ft²
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Villa Standard
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  • 80 m²/861 ft²
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Verified guest reviews

Agoda Reviews (693)Booking.com Reviews (564)
8.4
Excellent
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Cleanliness9.0
Facilities8.6
Location7.6
Room comfort and quality9.1
Service8.4
Value for money8.4
Food and dining7.4
Provided by verified guests of Agoda
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Showing 439 verified guest comments
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2.0
masashi from United States
Couple
Luxury Villa Garden View
Stayed 2 nights in February 2018
Worst experience at resort location
First , this hotel supposed to be a resort hotel. Welcome drink is merely just an apple juice . They only pick you up at airport and not at the ship yard . Room look nice but if u look into details there are many cracks running thru tubs and floors. Look been used for a while and not clean . Need renovation . Fridge in the room doesn’t keep anything cold. drinking warm beer out of it is very dissatisfying. Breakfast is included as buffet but service is terrible. You even have to find yourself a table and all available tables were not cleaned and ready . Had to ask staff to clean and get ready . Other customer here are rude especially Vietnamese and Chinese. They will cut you in front and get a food and don’t care . Staff is not trained so looking at somewhere else and bumped into me spill the coffee. Food itself is not good either . All western food are not good especially bacon . Cheese looks old and not fresh . Coffee is terrible. Don’t even serve Vietnamese coffee. Some service staff is just sitting around and playing with cellphone . Bathroom near the pool and restaurant are not cleaned . Forget about getting massage service here. They will charge you mysterious 30% charge. Massage skills in average and cost more than double the local price and they don’t even serve tea at the end which all other massage place I went served tea with some condiments. I reserve this hotel with 60% off and paid 240$ for it and regular price is more than $500 a night . I can’t imagine anyone would pay the full price for it. It should be $100 a night or less for this service and quality .
Reviewed February 19, 2018
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10.0
Nur from Singapore
Couple
Premium Deluxe Ocean View
Stayed 3 nights in February 2018
Fantastic hotel!!
We loved the hotel! The room is fantastic overlooking the pool and the beach. The staff are warm and friendly. Buggy car was fast to reach when we called for them. Thumbs up for The Shells!
Reviewed February 13, 2018
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2.8
Anna from Singapore
Couple
Luxury Villa Garden View
Stayed 3 nights in January 2018
Acceptable
Not clean enough not cozy and the service is not good
Reviewed February 04, 2018
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8.0
Ngoc from Vietnam
Family with young children
Premium Deluxe Ocean View
Stayed 3 nights in January 2018
Very good
Great resort: price, location, service , employees ,starting with Phong, the manager, to the 2 girls working at the spa- Ly & Lan We have stayed here 2 years in a row.
Reviewed February 01, 2018
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8.0
Catherine from United Kingdom
Group
Premium Deluxe Ocean View
Stayed 2 nights in January 2018
Great weekend getaway
My husband and I booked for a weekend with our visiting parents who had come from the UK. We were impressed with the resort, especially the rooms, ease of check in and check out, the beach and the pool - were both beatiful. The staff were extremely accommodating, helping with luggage, getting a golf buggy to the reception, sorting sunbeds and towels. Our only criticism would have to be of the service in the resturant. It was not overly busy when we arrived, and there was a lot of staff around. We were shown to a table and then left for 15 minutes before we called someone to take our order. We ordered drinks and starters, which took over 30 minutes to come, with the food arriving before the drinks and us having to ask again for the drinks. The mains and desserts arrived much more quickly after that. That being said, the food was excellent and the breakfast in the morning was varied and fresh. We would definitely return in the future.
Reviewed January 22, 2018
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9.2
Staphni from Singapore
Couple
Premium Deluxe Ocean View
Stayed 3 nights in April 2017
Exceptional
Awesome place if you are travelling as a couple.
Reviewed January 22, 2018
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7.6
Sandra from France
Solo traveler
Premium Deluxe Ocean View
Stayed 2 nights in January 2018
Very beautiful hotel
This is a really nice hotel! The rooms (i took deluxe ocean view) are incredibly beautiful and really tidy! The view is amazing! The swimming pool is also delighful. The beach is clean and pretty. The spa is ok but very expensive. Sauna and steam are not hot enough in my opinion. Breaksfast is great with a lot of choice. Restaurant for lunch is ok, not great but not too bad. Expensive considering The usual prices in Vietnam. Te only problem I had is the hotel is far from the center, 15-20 min taxi (5$). And the rooms are far from the reception, so they drive you with golf cars around the resort. This is a perfect hotel is you wanna relax in a resort and be peaceful and quiet. There are a lot of couples and families
Reviewed January 19, 2018
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8.4
Alexander from Russia
Solo traveler
Luxury Villa Garden View
Stayed 3 nights in December 2017
Good hotel
The only problem were small lizards, which were sometimes found in the rooms, and location could be a bit closer to island center (though other people may have different preferences in this respect)
Reviewed January 15, 2018
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8.4
Fergus from United Kingdom
Couple
Luxury Villa Garden View
Stayed 2 nights in January 2018
Fantastic hotel - let down, I’m afraid, by food and staff
Whoever sunk millions into this hotel project did a great job. The architecture is fantastic - the layout of the whole estate, the main pool area, the privacy afforded to each little residential shell by the design of the hedgerows, the (massive) space and design within each little shell, the spec of ALL the fittings etc. All of that is true 5 star quality and v enjoyable. Also, the location is very good. It’s a little far from any immediate civilisation but there are always taxis (which are cheap out there) to take you to town or another beach/activity. But the beach is very good and very private. Unfortunately the staff are not anywhere near up to a 5 star standard. They just have not been properly trained & drilled, can’t use initiative and have poor English for the most part. Not their fault but management/owners need to experience this for themselves vs. eg Salinda and sort it out fast! Also, b.fast/food options are limited/not great. Water is tight & overpriced.
Reviewed January 15, 2018
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2.4
Brittany from Australia
Couple
Luxury Villa Garden View
Stayed 5 nights in January 2018
Acceptable
The staff are lovely people but poorly trained. The hotel looks amazing and the rooms are great however we had dying rats in our first room and rats running through the roof all night. Our second room, they left some else’s wet shirt on the edge of our bath. The restaurant in the hotel was a disgrace. We asked for cutlery 3 times, the food came out cold, we sent it back and it came out cold again and the food tasted like it came out of a box. Are out every night afterwards. The bath in the room is pointless. The rooms only hold 30 litres of water, no where near enough to fill up a bath! Check out takes 20 minutes. They send someone to check the room while you are at reception (we asked them to do this when they picked us up from our room but didn’t happen). Any issues we picked up, we were told that it was easier for both of us to just leave it. Incorrect, it’s easier for the staff to not admit to fault and have you pay for their mistake. Stay away!!
Reviewed January 07, 2018
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