8.5
Excellent
10.7% this month
/10
(2,813 reviews)See what guests said
Highly rated by guests – 91% would recommend
Highly rated by guests – 91% would recommend
Beach57
Housekeeping50
View46
See map
7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
La Paloma 1.55 km
Ong Lang Beach 1.67 km
Snorkeling spot 1.96 km
PQ LITTLE MART 2.3 km
Doi's Store 2.31 km
Phu Quoc Gallery of Contemporary Art (GoCA) 2.41 km
K+Mark 2.46 km
Da Ban Stream 2.74 km
Fish Sauce Factory 2.75 km
Phu Quoc Crafts 2.8 km
Nearby landmarks
Ong Lang Beach 1.67 km
Duong Dong Market 3.33 km
Long Beach 4.18 km
Phu Quoc Countryside 9.38 km
Phu Quoc Waterfall 10.17 km
Vinwonders Phu Quoc 15.18 km
Vinpearl Safari 15.84 km
Ho Quoc Temple 17.23 km
Sao Beach 22.89 km
Phu Quoc Prison 23.58 km
The Shells Resort & Spa - Phu Quoc

"Nice resort with very friendly and helpful staffs"

K - May 9, 2019
Premium Deluxe Ocean View - Bedroom The Shells Resort & Spa - Phu Quoc
Lobby The Shells Resort & Spa - Phu Quoc
Swimming pool [outdoor] The Shells Resort & Spa - Phu Quoc
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Free Wi-Fi

The Shells Resort & Spa - Phu Quoc

Ganh Gio Beach, Ong Lang, Phu Quoc Island, Vietnam - See map
Attention

This property is in high demand!

3 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • Free airport transfer

  • Private beach

  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

Cheaper than 72% of all properties in Phu Quoc Island in the last 24 hoursCompared to 653 Phu Quoc Island properties at Agoda for various dates
Value for money8.6
Distance to city center4 km
Location rating7.8
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport10.5 km

Rooms available at The Shells Resort & Spa - Phu Quoc

Exceptional
Room comfort & quality
9.1
Family Suite Ocean View
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 2 single beds and 1 king be...
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Villa Poolside
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed or 2 single beds
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Premium Deluxe Ocean View
...
  • Room size: 75 m²/807 ft²
  • Ocean view
  • 1 king bed or 2 single beds
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Luxury Villa Garden View
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed or 2 single beds
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Luxury Suite Ocean View
...
  • Room size: 123 m²/1324 ft²
  • Ocean view
  • 1 king bed
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Luxury Villa Pool Side
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 1 king bed
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Spa Offer - Luxury Villa Poolside
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 1 king bed
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Premium Room, Ocean View
...
  • Room size: 75 m²/807 ft²
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Premium Room, Ocean View
...
  • Room size: 75 m²/807 ft²
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Other
...
  • Room size: 80 m²/861 ft²
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Frequently asked questions

What time is check-in and check-out at The Shells Resort & Spa - Phu Quoc?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at The Shells Resort & Spa - Phu Quoc also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Shells Resort & Spa - Phu Quoc has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange taxi service.

What is the smoking policy at The Shells Resort & Spa - Phu Quoc?

The Shells Resort & Spa - Phu Quoc does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about The Shells Resort & Spa - Phu Quoc

  • 8.0
    Very good

    "It was good to use two kinds of swimming pool."

    Lee

    |

    April 18, 2019

  • 9.6
    Exceptional

    "It was nice experience in phu Quoc."

    NAMI

    |

    October 8, 2019

  • 9.6
    Exceptional

    "We enjoyed staying at the facility."

    Bao

    |

    January 23, 2020

Property ranking|Compared to 653 Phu Quoc Island properties
See all rankings
Room comfort score
9.1/10
Room size
99 sqm.
Cleanliness score
8.9/10
Value for money score
8.5/10
Better than
98
%
of Phu Quoc Island properties
Bigger than
97
%
of Phu Quoc Island properties
Better than
90
%
of Phu Quoc Island properties
Better than
82
%
of Phu Quoc Island properties
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Overall rating:
8.5
Excellent
2,813 reviews
Cleanliness
8.9
Facilities
8.6
Location
7.8
Read all reviews >
What travelers say they love:
It is a very safe and quiet resort for everyone.
CHUN-HUI from Taiwan
Family with older children
More about The Shells Resort & Spa - Phu Quoc

More about The Shells Resort & Spa - Phu Quoc

The Shells Resort & Spa - Phu Quoc provides guests accommodation that combines happiness, relaxation, and value for money. This is one of the best resorts for enjoying Phu Quoc's prime beaches and its coastal surroundings. Take advantage of this great location and immerse in the island culture of relaxation and harmony.

The Shells Resort & Spa - Phu Quoc features luxurious rooms equipped with top-class facilities and elegantly designed to provide a perfect sea view. For the food enthusiasts, this 5-star resort offers Flow Restaurant, which serves up the best in quality seafood. To ensure that guests are having a good time during their stay, the resort provides recreational facilities such as the Shells Phu Quoc Spa where guests can pamper themselves with treatments and therapies. Discover an engaging blend of professional service and a wide array of features at The Shells Resort & Spa - Phu Quoc.

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Most talked about facilities

Beach
48 mentions
Swimming Pool
35 mentions
Breakfast
31 mentions
Food & Dining
20 mentions

What they offer

8.0
Very good
Staff 

"Reception was kind workers smiled all the time."

Lee

|

April 18, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Flow Restaurant
Cuisine:Asian, International, Local
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of The Shells Resort & Spa - Phu Quoc from real guests

Overall rating
8.5
Excellent
From 2813 reviews
9.1Room comfort and quality
8.9Cleanliness
8.6Facilities
Agoda Reviews (1994)Booking.com Reviews (819)
Rating via Agoda8.5
/
10
Cleanliness8.9
Facilities8.6
Location7.8
Room comfort and quality9.1
Service8.6
Value for money8.6
High score for Phu Quoc Island
Rating
9+ Exceptional (475)
8-9 Excellent (201)
7-8 Very Good (197)
6-7 Good (68)
<6 Below Expectation (109)
Time of the year
Mar - May (243)
Jun - Aug (234)
Sep - Nov (257)
Dec - Feb (316)
All guests (1994)
All room types
All languages

Show reviews that mention 

Showing 1050 verified guest comments
12345
9.6
Exceptional
CHEW from Malaysia
Family with young children
Luxury Villa Garden View
Stayed 4 nights in March 2019

Fantastic stay & good services!”

We spent a relaxing and unforgettable 5D4N for our Phu Quoc trip. Spacious room with greenery environment surrounding our villa. Strategy location to view the beautiful sunset from the infinity swimming pool. Varity breakfast buffet and the in house ala carte menu are delicious too. There are live band musician and singer for the dinner section at the beach front restaurant and provided free flow mocktail & red wine from 7pm-8pm daily. Just drink as much as you can! Friendly staff with fluent English speaking. They located us at the villa which is nearby restaurant as we travel along with baby and surprising us with the complimentary birthday cake for our little one! They are so loving and caring. Heartwarming and appreciated for their special arrangement. Free buggy service from your villa to reception/restaurant. Located at the hidden gem nearby Ong Lang beach which is 10 minutes drive via motorbike renting from hotel (VDN150,000 for 4 hours) or by private taxi. Highly recommend The Shells Resort & Spa to those who are looking for a serene and good atmosphere 4 star hotel at Phu Quoc!!!

Reviewed March 28, 2019
9.6
Exceptional
Quân from Vietnam
Group
Villa Poolside
Stayed 2 nights in May 2019

Great resort”

It is indeed a very good resort with large space covered by lots of trees, spacious room with awesome furniture and good customer service. Room rate is quite reasonable given it is a 5-star resort. The location is also good to as it is located 5 km around Duong Dong town where visitors can find a variety of restaurants and access to Phu Quoc Night Market. The Shells Resort and Spa is worth a visit when you have chance to visit Phu Quoc Island.

Reviewed May 12, 2019
10.0
Exceptional
SIOW from Singapore
Group
Family Suite Ocean View
Stayed 2 nights in June 2019

Love it to max”

I truely enjoyed my 3 days 2 nights weekend trip in The Shell Resort at Phu Quoc. The free breakfast and free 2 ways transports that came with the booking really make travelling to the resort an easy breezy one. Love the peaceful calm not so crowded and very near to resort private beach, love the swing on the coconut tree, love the pool, love the food. But, service at Waves Spa need to be improved. Front desk of spa was OK and friendly, but the masseuse did not really take privacy seriously. They did not put down the curtain of the massage room even when we request so, and there is a clear glass panel on the door where everyone can see us clearly from outside. And it was really my first time doing back body scrub by sitting up, and they just keep open and close the door while we were naked and waiting for our massage/scrub. Not sure if it is language barrier or just their style, but it was not a great experience and feeling very weird. But i give a 5 stars as the rest are fantastic!

Reviewed June 24, 2019
9.7
Exceptional
Hoa from Vietnam
Family with young children
Stayed 2 nights in October 2014

One like for The Shells!”

Friendly staff. Clean rooms. Tasty food. Relaxing spa.

The first thing my son said when we just checked in at The Shells resort & spa is that "One like for this!" Finally, We love everything at The Shells. The food was very tasty. The staff are very nice and helpful. Rooms are very clean and large. My family stayed in the Ocean View Spa Suites which have extremely large balconies with couches and chairs. We loved to sit out here to watch sunset and enjoy 270 degree view of the beach and the resort. Spa is an additional mark of The Shells, and it is all free. We will definitely go back to The Shells Phu Quoc!

Reviewed October 23, 2014
10.0
Exceptional
Sarah from Hong Kong
Couple
Premium Deluxe Ocean View
Stayed 3 nights in June 2019

Highly recommend this hotel - it was fantastic!”

Very good experience at the Shells resort & spa. The room was exceptional and the staff were very helpful and accommodating if we needed anything extra in our room and responded very quickly. I would recommend this to anyone travelling to phu quoc who wants to be close to Duong Dong (10mins Sarah by taxi), have a choice of 2 swimming pools to enjoy and also have the luxury of being on the beach. I will definitely be staying with you again! Thank you to everyone at The Shells for such a fantastic 3 nights!

Reviewed June 11, 2019
9.2
Exceptional
Craig from New Zealand
Couple
Premium Deluxe Ocean View
Stayed 1 night in June 2017

Exceptional”

The Shells was amazing, the resort is incredible, clean and friendly and amazing rooms. Good gym, spa and anywhere you can swim up for a cocktail is great. Enjoy the resort beach but don't stray outside it except to Sao beach as the local beaches will ruin your phu quoc experience. Would thoroughly recommend to anyone!! Perhaps hotel should advise guests on the beach situation however so they don't stray. Free drinks from 6.15-7 every night is a bonus too :)

Reviewed June 21, 2017
8.8
Excellent
Nghi from United States
Group
Luxury Villa Garden View
Stayed 2 nights in December 2018

Would come back!”

Great location to downtown or Phu Quoc night market which is approximately 15-20 minutes from hotel and about 100,000 VND for taxi ride. The hotel is clean and quiet, the pool is amazing, the breakfast selection was good. The breakfast buffet food is more for American taste and not traditional Vietnamese food. Staff was attentive, overall a great place for the price. I would recommend this resort and stay here again if I come to Phu Quoc again. Maybe in a few years when the island is more developed.

Reviewed December 21, 2018
9.6
Exceptional
Hân from Vietnam
Couple
Luxury Villa Garden View
Stayed 2 nights in July 2019

It's worth the price”

Pros: Came to Phu Quoc during rainy season. Therefore, there weren't many things to do much on this island but this resort has saved our trip. The room was very nice, private and clean. Love the bathtub and the huge bed. They provided many things for you so you don't need to bring much in your luggage: 6 Towels, umbrellas, and even lint brush,.. Staffs were very helpful. The pool was big and nice, I love the pool lounge chairs which were under water. The beach was okay and quite rocky. Didn't see any bar open during my stay. Pick-up car at the airport was punctual. I wish they had cocktails menu inside the room but the mini bar was okay enough. Cons: The only thing I would complain is our bike that we rented was not in good condition, even we paid quite a lot for 2 days (250.000vnd a day). The raincoat they provided was also smelly and not clean.

Reviewed July 29, 2019
9.6
Exceptional
NGUYEN from Vietnam
Couple
Luxury Villa Garden View
Stayed 2 nights in October 2020

Nice resort with friendly staffs”

I stayed in a deluxe villa with garden view. The room was very beautiful with separated garden, everything was clean and nice. TV didn't have many choices and could not connect to internet. Staffs were super friendly and helpful. There were also electronic buggy buses to move around in the resort. Shuttle bus between airport and resort was also provided freely. The beach was not a plus, small and boring. The location was quite faraway from landscapes, foods, and other beautiful resorts of Phu Quoc (took you around $4 to go to Phu Quoc's night market by cab).

Reviewed November 02, 2020
9.6
Exceptional
Richard from United States
Group
Luxury Villa Garden View
Stayed 3 nights in December 2017

Attentive staff, great facilities”

I stayed here for 4 days, 3 nights in a villa (not facing the beach). It was located in a very tranquil part of Long Beach where you didn't notice any other resorts around. There are kayaks to rent, ample beach chairs and a nice pool to relax by with shaded cabanas. You can get around and explore the island using a taxi or renting a moped - both of which were arranged by the hotel. We had the breakfast in the hotel, and all our meals outside in the night market and different food stalls. The non-beach facing villas were great for privacy, space, and modern set up. I highly recommend a stay here for a trip to Phu Quoc.

Reviewed December 19, 2017
8.8
Excellent
Khanh from Vietnam
Couple
Luxury Villa Garden View
Stayed 2 nights in August 2017

The room is new, good architecture, nice bath tub, good swimming pools ”

This is the room that we choose for our honey moon trip. The architecture of the room look like the shell. The room is well decorated. 2 pools are super nice and comfortable. The buffet breakfast is ok. Overall, it deserved 5 stars. However, the smell of the room is not good, its smell like seafood leftover, i think because the previous guest brought seafood into the room, and the staff didn't clean it carefully. I would recommend the shell and will come back when i travel to Phu Quoc again

Reviewed August 27, 2017
9.6
Exceptional
Eric from China
Couple
Luxury Villa Garden View
Stayed 5 nights in February 2019

Best in customer service! ”

Absolute perfect place to relax and feel like royalty, we stayed in a garden villa which was close to swimming pool and bar, there are 3 swimming pools and a private beach for you to enjoy. The garden villa was beautiful and you have a private porch outside to relax. A shower and bath tub with a mini bar. A golf buggy is on call for you to make your way around the resort. Motorbikes for rent €8.50/$10. For a full day, €1.50/$2 to fill the bike with fuel. Very cheap and I would advise anyone staying at Phu Quoc to explore. Also the hotel gives you free airport shuttle which is a huge benefit as it’s 25 mins away . Love this place will 100% revisit. The staff go over and beyond.

Reviewed February 12, 2019
10.0
Exceptional
James from Vietnam
Couple
Luxury Villa Garden View
Stayed 3 nights in November 2017

If you are a couple or a group of friends that need a luxury base - 100% stay here!”

Having toured the entire island and looked at all the hotels. I can say that Shells is the best value for a 5 star experience. It is located near enough long beach that you can easily go there. But far enough away that the pollution and noise of the area does not ruin the tranquility of your holiday. The beach staff, cleaning staff, restaurant staff and general support staff are the friendliest I have ever experienced. The service is amazing. The reception and staff that help with cabs/bags were OK. (not great, but also not bad). The cost of food and drink at the resort is very competitive. So you can happily eat there a lot and enjoy the resort. Gym/Spa is also not bad. Great swimming pool. The breakfast was also good. The food is well prepared and clean. The resort is kept clean. They do a really great job. You can charter a private boat for 5 hours from An Thoi to see the islands in the south (get there by taxi and get the taxi to wait for you - tell them to turn off meter, you can arrange that with reception of the hotel). When you arrive at An Thoi - the boat seller will approach you and sell you boat services. We paid 1 million dong for the charted boat for 5 hours for 2 people to visit the 3 furthest islands.. They asked for 1.2 million dong originally. (remember haggle) They will give you life jacket and snorkelling gear. Bring your own snorkelling gear also works as theirs is a little dirty. Also 100% visit Rach Vem. We had seafood (1kg of seafood) hotpot there for 300k dong - great meal/clean. For everyone info - local price of coconuts is 10k dong, 20k in tourist areas. Don't pay more than 20k. Please haggle for everything you buy. Foreign tourists should pay the same as Vietnam tourists. The beach at the resort and the island beaches you will visit is probably all the beaches you need to visit. A lot of the others have rubbish on them. The beaches on the south islands are the best - emerald blue. The snorkeling was ok, not super great. Probably Ph

Reviewed November 11, 2017
9.6
Exceptional
Spyros from United Kingdom
Couple
Premium Deluxe Ocean View
Stayed 3 nights in October 2016

You will not be dissapointed! A must in Phu Quoc”

Having read some of the more negative reviews prior to our arrival we already had our 'reservations' (excuse the pun). But it was evident on day one that management and staff have tried there absolute best to address and correct any prior shortcomings and I can absolutely say that having stayed in lesser accommodation in this part of Vietnam, this resort is an absolute MUST if you are planning a trip to Phu Quoc. We wished we could have stayed longer!

Reviewed November 08, 2016
10.0
Exceptional
Joanne from Australia
Couple
Premium Deluxe Ocean View
Stayed 4 nights in December 2019

Exceptional”

This is a beautiful hotel. The resort is located a short taxi ride out of the hustle and bustle of Phu Quoc. This suited the vacation I was after as it was a more tranquil atmosphere in comparison to some of the other resorts that we saw in our stay. The pool is great. I think they would benefit from having more staff on during breakfast. As it is very busy time and they were a little slow to clean and set tables and refilling the buffet breakfast. I

Reviewed December 26, 2019
10.0
Exceptional
tien from Vietnam
Couple
Premium Deluxe Ocean View
Stayed 2 nights in March 2020

One of the best resort in Phu Quoc”

We've been travelling to a few a different resort in Phu Quoc. And this by far the best experience. Room are very spacious, good breakfast and the resort restaurant have really nice food. Drinks are not over price and they even provide free cocktails in the evening for guests. We will definitely come back.

Reviewed March 14, 2020
9.6
Exceptional
Harry from Indonesia
Solo traveler
Luxury Villa Garden View
Stayed 2 nights in November 2017

Cozy and nice private beach”

Pros: big facilities, good pricing, good private beach, big pool, clean room, spacious room cons: breakfast quality and variety could be better [they're good but not great], they could use a better menu variety and pricing on their regular menu. I booked their garden view villa thinking it would be secluded like many villas in bali, but it's not really secluded, the villa was surrounded by plants around them but someone who pass by could still see into the villa. this property is located on the far end of the ong lang beach, which was pretty far from crowded area, it is fine if you want total privacy, cost for taxi to go to night market around 60-70K VND. the property has a private beach where you can watch sunset, and I really enjoyed that, staff are all nice and smiling.

Reviewed November 22, 2017
8.0
Excellent
James from Vietnam
Couple
Luxury Villa Garden View
Stayed 2 nights in November 2017

Great option for staying in Phu Quoc”

Long Beach where most of the hotels are is good for those who need lots of people and action around them. This hotel is situated in a quieter area - which gives a more Zen base to enjoy Phu Quoc. The hotel has a lovely private beach and most of the staff are very lovely. Taxis are cheap so you can taxi everywhere including Long Beach. You can also visit other areas of the island very easily. They need to improve advice they give to guests and how they organize taxis - I did not feel like the taxi organizer at front of hotel or the concierge provided much support. Also the regular taxi drivers they use weren’t always very friendly. The cleaning and service staff at the pool and restaurant were better than I have experienced anywhere else in Vietnam. Very helpful and very sweet. The pool is very beautiful and the garden villa we stayed in was very luxury for the price it cost us.

Reviewed November 06, 2017
9.6
Exceptional
Shahab from Canada
Couple
Luxury Villa Garden View
Stayed 4 nights in December 2019

Romantic amazing beach front resort.”

This resort is a hidden gem in Phu Quoc. It's an outstanding facility with amazing staff. I am a world traveler and have stayed at many 5 star resorts. This is one of the best resorts I have stayed at.

Reviewed December 29, 2019
9.3
Exceptional
Karen from Norway
Couple
Stayed 2 nights in June 2014

Lovely and quite hotel with great location and spa”

Spa, location and rooms

This hotel is great and Phu Qouc is a lovely island. The rooms are great and big, and we would just want to stay there the Whole time. Great view from balcony/room over pool and the Beach! The staff was very welcoming and helpful. Not everyone can speak English. Food is good! The best thing was the free spa! Not a big spa-meny, but hey, when its free, its all a treat!!

Reviewed June 30, 2014
12345
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