Great value!”

The place was lovely, very clean, well maintained and I think the price was great given that it was low season. They were very generous and gave us 2 huge slices of cake for my boyfriend’s birthday! Breakfast was good and the restaurant was good. The food quality for room service was quite bad (pizza, gnocchi). And I think they were also understaffed, it was difficult to find people to order drinks from when we’re at the pool or try to get buggy service sometimes. Service training would be recommended. But overall had a wonderful 4 night stay at the villa, having been there, probably would have preferred to stay in the rooms facing the beach instead of villas for better view and more privacy. Also got a poolside villa but never used that pool and always ended up at the pool next to the beach.

Great location”

This resort is sort of in the middle of the island, north of the main town. While it is far from the white sands in the south, it is actually on the way to VinPearl, the Safari, and the new Casino so I would say the location is really prime! Only real downsides: (1) We had a mosquito problem in the first night (tell the cleaning staff to close the doors when they come in to clean your room + ask for all candles + have them spray your room). (2) The gym is basically a small room which can get very muggy in the morning before the Spa it is located in is open. (3) Food is overly expensive. Should have a range of pricing. Good news is the town is closeby so you can always just take a cab over there.

Great resort”

It is indeed a very good resort with large space covered by lots of trees, spacious room with awesome furniture and good customer service. Room rate is quite reasonable given it is a 5-star resort. The location is also good to as it is located 5 km around Duong Dong town where visitors can find a variety of restaurants and access to Phu Quoc Night Market. The Shells Resort and Spa is worth a visit when you have chance to visit Phu Quoc Island.

Amazing stay and enjoyed with joy”

Super Big bed, garden view, super privacy, nice hotel.. worth for money and will return again.. good for couple, honey moon, relax, travel, and having a unforgettable trip.

good place to chill”

it was good to stay with my kids. it was good to use two kinds of swimming pool. as i asked to get the buggy car, it was ready in 3 mins. reception was kind workers smiled all the time. breakfast was quite good. to the down town market it cost me around 7$ one way. spa was neat and clean. massage was also very good. there are some mentions there are some ants but i did not have much. there was few in my room. i accept that much because ot was garden side. if i go again i would love to stay.

Quiet resort”

Having been to Phuc Quoc many times before, and staying at the same place (Salinda Resort), this hotel really does not compare. This place is very clean and the grounds are well-maintained, the staff were friendly, the room (overlooking the pool and beach was great and the hotel is a good 5-minute drive off of the main road, so its position is very quiet. The negatives for me were the breakfast buffet, which seemed to have an okay selection, though the quality of this food was poor. The twice I had room service, the food was as poor. With a hotel in such a position, there are no alternative options to go for lunch/dinner unless you take a taxi to the nearest town which is 20 minutes away. If you like peace and quiet and don't mind eating poor quality food, this place will be just fine! If you want somewhere near the main town but not in the center of the hustle and bustle, do try the Salinda Resort!

Almost perfect!”

This is my 2nd visit to the Shells. The first time they only had one main building facing the ocean and now the place is well populated with many villas. I must say I am well impressed with how much has been improved since my first visit. Staff were friendly and always went out of the way to help you. The room is impeccably clean and well appointed. We had a slight issue with the TV remote but it wasnt a deal breaker and we did not use the TV at all during our stay. Due to a booking mishap I ended up booking a non refundable villa a week earlier than intended, but the Shells reservation staff was kind enough to extend the booking for me and I was only charged the first night. My son loved the buggy rides and in some occasions the buggy staff were happy to extend his ride which was very generous of him. Only thing I would like to comment is the food. While many things have improved, the food didnt. The a la carte menu and breakfast spread remained uninspiring (and expensive)

Relaxing vacation on the beach”

Good choice of a relaxing vacation with an affortable price. The room is clean and fitted with luxury settings. Resort locates about 10 mins by taxi from the night market. It has a private beach with free cocktail most of the evenings, and beautiful 2 pools. The staffs are extremely supportive and nice. They provide free airport transfer and travel guide. One tiny minor point is about the breakfast, which could have been better for 5* standard. Overall we had a comfortable stay and would come back again.

4-4.5 stars”

Resort was beautiful, room was VERY spacious, pool and beaches were nice. The only downsides I can think of is that the location is pretty far away from places to go eat in town. And if you elect to eat at the resort it’s rather pricey, the dinner buffets have very little selection and mediocre. Otherwise everything else was great. Food and location are the only negatives.

Exceptional”

Hotel is clean. hotel even provide services to book taxi for the guests. and free flow of cocktail at evening on certain times. we was not notified during check in but we found out after 2nd night of stay. i ask for an arrangement of birthday cake from the hotel to throw a suprise for my friend and the hotel suprise us with decoration in the room. overall is a good experience there but the room aircond is not cold enough fot me.

Very disappointing ”

The Shells tries to be an upscale resort, but fails sadly. Peeling paint, dirty upholstery, very mediocre restaurant with very high prices. The beach and surrounding water were full of garbage, despite the staff’s early morning efforts to clean it up. The pool was nice, the room bright and light, but the front desk unhelpful and no activities offered. It is too bad because the setting was charming and I have heard that the beach is nice at certain times of the year when the tides and winds take the trash out rather than bringing it in, but not a place we will ever revisit!

Just ok, beach not suit for swim”

1st 2 night Vin oasis, last 2 night is The Shell resort. I can compare it. Vin is more for couple with kid. Hotel inside got waterpark, free access. Beach is nice, clean can swim. BF nice, a lot of food. Lunch& dinner can eat at shop in front hotel. 5 type a la carte restaurant. 1 minit walk from the lobby Vin. They hv free airport transfer. Need email to inform. Just the hotel room is small and is normal décor style of almost hotel at the world. Last 2 night stay The shell resort, which is diff style hotel with Vin. T.Shell is Villa style. Room is very big, double size of Vin room. Very nice décor, suitable for honeymoon couple. Bsc u will very enjoy&love the big room. The pool also nice. They hv only 1 restaurtant, u hv no choice find other restaurant,& is not cheap also, as compare to Vin.Just the bad thing is the beach is with big wind flow many rubbish from other side to beach. So, as 2 days ago i can swim at Vin beach, but at The shell, u cannot, bsc big wind with rubbish.

Beautiful resort”

We stayed at the Garden villa, room is spacious, staffs are super nice, beach is awesome too! Would recommend this resort. The only downside is that the hotel is located 15 mins away from Duong Dong Town, there is no restaurant (besides the hotel restaurant and room service) around and need to travel out (by car) for food. Other than that it is a relaxing place to stay!

good”

good

Exceptional”

The villas are so clean and nice. It has got everything you need. Beach is slightly dirty at times with debris floating around. Wish the beach is larger. Staff service is excellent!

Everything is just great and perfect”

Me and my husband spent our honeymoon (4D3N) in this hotel. Our booking included airport transfer. Check-in was smooth. Hotel helped me to decor the room with rose petals and a beautiful birthday cake to surprise my husband. The hotel staff recommended many good restaurants (Xin Chao, BUP and Ra Khoi) for dinner. We had massage and spa in the hotel. We rented motorbike (250K-full day & 10K-half day). We love the bfast and enjoyed our stay in this hotel.

Fantastic stay & good services!”

We spent a relaxing and unforgettable 5D4N for our Phu Quoc trip. Spacious room with greenery environment surrounding our villa. Strategy location to view the beautiful sunset from the infinity swimming pool. Varity breakfast buffet and the in house ala carte menu are delicious too. There are live band musician and singer for the dinner section at the beach front restaurant and provided free flow mocktail & red wine from 7pm-8pm daily. Just drink as much as you can! Friendly staff with fluent English speaking. They located us at the villa which is nearby restaurant as we travel along with baby and surprising us with the complimentary birthday cake for our little one! They are so loving and caring. Heartwarming and appreciated for their special arrangement. Free buggy service from your villa to reception/restaurant. Located at the hidden gem nearby Ong Lang beach which is 10 minutes drive via motorbike renting from hotel (VDN150,000 for 4 hours) or by private taxi. Highly recommend The Shells Resort & Spa to those who are looking for a serene and good atmosphere 4 star hotel at Phu Quoc!!!

Good for relax”

I stay here for 3D2N. The room is big and clean , very comfortable. The beach is private and provide a lot of beach chairs. Very cozy and quiet place for relaxing. Breakfast was good with plenty chioces. Just abit far to go to town but no worries there is taxi or rent motorbike to go out.

Awesome place”

All was great, from check-in to check-out except for the delays in few of their services. Airport pickup was 20mins late. Welcome drink was forgotten, but that's still ok. Swimming pool was awesome, intact there is 2 swimming pools in different locations. Friendly & English speaking staff. Breakfast menu should be rotated a little more often.

Beautiful Resort ”

Amazing beach n lovely breakfast . We had a lovely time at the resort but we were not very pleased of the private boat tur the resort booked for us. The boat guy could not speak a word of English so communication was very limited . We were told that we could be out on the different Islands as long as we wanted , but the boat guy just kept pointing at watch . So we had to leave at 3 pm . The different Islands were beautiful .