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"The hotel is clean and quiet, the pool is amazing, the break..."
December 21, 2018
Free Wi-Fi in all rooms!
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|Value for money||8.5|
|Distance to city center||4 km|
|Nearest airport||Phu Quoc International Airport (PQC) - Vietnam|
|Distance to airport||10.5 km|
"I stayed at villa poolside with spacious room and beautiful garden."
January 1, 2019
"Great place for a quiet and relaxing get away."
December 19, 2018
"Beautiful private beach and pool."
December 19, 2018
"The beach was clean and the pool was good."
January 8, 2019
The Shells Resort & Spa - Phu Quoc provides guests accommodation that combines happiness, relaxation, and value for money. This is one of the best resorts for enjoying Phu Quoc's prime beaches and its coastal surroundings. Take advantage of this great location and immerse in the island culture of relaxation and harmony.
The Shells Resort & Spa - Phu Quoc features luxurious rooms equipped with top-class facilities and elegantly designed to provide a perfect sea view. For the food enthusiasts, this 5-star resort offers Flow Restaurant, which serves up the best in quality seafood. To ensure that guests are having a good time during their stay, the resort provides recreational facilities such as the Shells Phu Quoc Spa where guests can pamper themselves with treatments and therapies. Discover an engaging blend of professional service and a wide array of features at The Shells Resort & Spa - Phu Quoc.
"Hotel is great and everything great."
January 9, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
Show reviews that mention
Hotel is clean. hotel even provide services to book taxi for the guests. and free flow of cocktail at evening on certain times. we was not notified during check in but we found out after 2nd night of stay. i ask for an arrangement of birthday cake from the hotel to throw a suprise for my friend and the hotel suprise us with decoration in the room. overall is a good experience there but the room aircond is not cold enough fot me.
All was great, from check-in to check-out except for the delays in few of their services. Airport pickup was 20mins late. Welcome drink was forgotten, but that's still ok. Swimming pool was awesome, intact there is 2 swimming pools in different locations. Friendly & English speaking staff. Breakfast menu should be rotated a little more often.
We stayed at the Garden villa, room is spacious, staffs are super nice, beach is awesome too! Would recommend this resort. The only downside is that the hotel is located 15 mins away from Duong Dong Town, there is no restaurant (besides the hotel restaurant and room service) around and need to travel out (by car) for food. Other than that it is a relaxing place to stay!
Good for relax”
I stay here for 3D2N. The room is big and clean , very comfortable. The beach is private and provide a lot of beach chairs. Very cozy and quiet place for relaxing. Breakfast was good with plenty chioces. Just abit far to go to town but no worries there is taxi or rent motorbike to go out.
Beautiful Resort with Spacious and Quiet Villa Rooms”
Beautiful Resort with Spacious and Quiet Villa Rooms The design and decoration of the whole resort is amazing. The environment is beautiful with lots of tropical plants and flowers. The swimming pool is awesome. The villa near the pool side is spacious, comfort and very quiet. However, the hot water system is unsteady. And the breakfast is not good enough with few types of fruits. The location of the hotel is a bit far-off. Other than that, we are satisfied with the overall service and the experience.
Lovely hotel but restaurant is letting it down”
We stayed for 6 nights in a garden bungalow. This was beautiful, huge and secluded - absolutely lovely. The pools and beach are great. The hotel itself is a cool design. The breakfast buffet is rubbish: they don't keep it filled up and run out of things early (often more than 1 hour before closing). The range at first looks impressive but you quickly realise it's fairly low quality eg watered out juice, not much choice in bread, the sweet bakery stuff is fairly meaningless in taste, they fill out space with lettuce leaves in big bowls, the fruit is limited eg papaya is nearly always limited in quantity if there at all, no mango, even running out of bananas! The restaurant is very expensive considering it is Vietnam and just average in quality, so is the spa so in the evenings everyone leaves the resort to go elsewhere. Nearby Ong Lang is a good choice for restaurants, bars and spas. You need to take a taxi to get there as this hotel is quite secluded.
We have been stay here 3 days and 2 nights, The resort is quiet, peaceful with one side is mountain and the other side is sea, clean swimming pool, staff are friendly. However, it's a little bit far from the center (around 6 km). If you want to go to the restaurant, you should take a taxi. We have only unpleasant one thing is the staff knock our room when we stay inside and send a letter for remind us to move after we had stayed there one day, I think they should call for remind us is more better. Anyway, We are happy for the trip.
Best in customer service! ”
Absolute perfect place to relax and feel like royalty, we stayed in a garden villa which was close to swimming pool and bar, there are 3 swimming pools and a private beach for you to enjoy. The garden villa was beautiful and you have a private porch outside to relax. A shower and bath tub with a mini bar. A golf buggy is on call for you to make your way around the resort. Motorbikes for rent €8.50/$10. For a full day, €1.50/$2 to fill the bike with fuel. Very cheap and I would advise anyone staying at Phu Quoc to explore. Also the hotel gives you free airport shuttle which is a huge benefit as it’s 25 mins away . Love this place will 100% revisit. The staff go over and beyond.
Very nice and relaxing stay at The Shells.”
The resort is very nice and can be recommended if you are traveling with children. The villas are very clean and we'll equipped. The breakfast very good. Thanks to two pool areas and beach nowhere gets overcrowded. It is not the most beautiful sea, but the beach is clean. Biggest minus is that you have no alternative restaurants in close distance and will end up taking a taxi to down every evening.
Beautiful, spacious room, nice service”
I like the villa room design: spacious, natural, private, clean, bright... I also appreciate the pick-up transport from/to airport (I had called several times to adjust my arrival time and my requests were well noted and supported). Staff are nice. Totally I enjoyed my stay there and will come back in future.
Beautiful Resort ”
Amazing beach n lovely breakfast . We had a lovely time at the resort but we were not very pleased of the private boat tur the resort booked for us. The boat guy could not speak a word of English so communication was very limited . We were told that we could be out on the different Islands as long as we wanted , but the boat guy just kept pointing at watch . So we had to leave at 3 pm . The different Islands were beautiful .
For price of hotel would expect jet ski available for use . But non .. all staff impeccable manners an helpful.. food is what you’d expect for 4*hotel ( one exception . Prawn dishes 3 prawns an all vegetables is not what I like .. more prawns . A balanced approach
perfect gateway ”
it’s was love at first sight. the place is beautiful and worth the money, stayed at garden view villa and it’s so perfect! with the greenery around the villa, u can hang out at your own yard at the comfortable sofas and just breath in the fresh air. the 🛀 is one of the kind.
Great place, serene, beautiful beach and sunset
the views were stunning but the hotel showed signs of evident decline. the standard wasn't what I expected from a 5 star
Nice Resort >>>> but”
Very bad communication. Front Desk Personal not very helpful and not friendly. English skill very poor throughout the Resort. VERY rude arrogant maintenance Staff. The Resort itself is very nice. Nice pools and nice location. Super breakfast Excellent Seafood Buffet. Nice Live Music. Would come back any time if not for the unfriendly staff and unfriendly atmosphere. A message to the staff > If you don’t like foreign tourists who pay your salary go work somewhere else. Don’t annoy us with your negative attitude. And if you don’t like us but still want to work in the Hotel business at lease respect us, because we are also just human beings who like to enjoy a peaceful Holiday
Lovely hotel but definitely eat out!”
The hotel is lovely, gorgeous large rooms and stunning beach and very kid friendly (we have a 3 year old). The food is extortionately overpriced however and not great so after making that mistake on the first night we ate out at local restaurants in Ong Lang instead which is a short taxi ride costing £2. Despite the dining I would definitely recommend this hotel.
It is so so”
I stayed at the villa garden view, it is ok. However, I think the resort should flexible about the car to the airport. Car services were not very good. I arrived to the airport and no one picked up and they just did not apologize at all. When I were leaving, I were late, however, other resorts I stayed before would have separated car driving me to the airport, and at this resort, I have to take taxi. First impression is not good. The buffet breakfast was ok, I think Mercury resort have better buffet. The beach was clean and the pool was good. However, next time, I would go for Mercury resort.
Highly overrated. ”
The room is really very nice but the food is terrible. After the New Year Eve dinner we good stonach problems. Breakfast is dominated by Russian Guest grap the rare good food. Long waiting for eggs and pan cake etc. Overall food is more like 3 star then 5 star. Overall the hotel outside may need renovation. We are not happy with the hotel and recommend to choose other hotels at Phu Quoc in the same Range.
Please get rid of the mice”
I stayed at villa poolside with spacious room and beautiful garden. Staffs were friendly, polite & helpful. Everything would be perfect unless we heard mice running on the ceiling when we were about to leave. It is unacceptable since we have an infant and thinking about mice sneaking to my child’s stuff when we were sleeping just gives me goosebumps.
The Shells Resort & Spa - Phu Quoc