8.1
Excellent
10.3% this month
/10
(1,711 reviews)See what guests said
Highly rated by guests – 90% would recommend
Highly rated by guests – 90% would recommend
Housekeeping151
Shops23
Car Park18
See map
7.5

Very good

Location rating score

Very good location - 1.58 kilometers from city center
Parking
FREE
Popular landmarks
Hat Yai Municipal Park 680 m
Asean Night Bazaar Hatyai 710 m
Magic Eye 3D Museum 750 m
Our Lady of Lourdes Church 2.1 km
Santisuk Market 2.7 km
Kim Yong Market 2.9 km
Phra Maha Chedi Tripob Trimongkol 3.5 km
Wat Hat Yai Nai 4.0 km
Namtok Ton Nga Chang 28.4 km
Nearby landmarks
Asian Trade Market 560 m
CentralFestival Hatyai Department Store 640 m
Hat Yai Municipal Park 680 m
Central Festival Hat Yai 680 m
Asean Night Bazaar Hatyai 710 m
Magic Eye 3D Museum 750 m
Greenway Night Market 810 m
Hat Yai Bus Station 820 m
3 K 1.2 km
HomePro 1.2 km
The Smart Hotel Hat Yai

"Clean, comfort, friendly stuff, And small toilet"

THANG - November 11, 2019
Superior Double Bed - Bedroom The Smart Hotel Hat Yai
Lobby The Smart Hotel Hat Yai
Lobby The Smart Hotel Hat Yai
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Removed from saved list
Free Wi-Fi
2020

The Smart Hotel Hat Yai

100 Karnjanavanit Soi 27, Hat Yai Market Area, Hat Yai, Thailand, 90110 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Hat Yai Municipal Park
Within 680 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 860 meters to public transportation

  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Hat Yai every 28 minutes on Agoda.com
Value for money8.5
Location rating7.5
Nearest airportHat Yai International Airport (HDY) - Thailand
Distance to airport12.1 km

Rooms available at The Smart Hotel Hat Yai

Superior Double Bed
...
  • Room size: 24 m²/258 ft²
  • Nature view
  • 1 double bed
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Superior Twin bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
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Deluxe king bed room
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 1 double bed
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Family Room - (1 Double Bed 1 Single Bed)
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 1 single bed and 1 double b...
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Deluxe Double Bed Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
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Family
...
    Enter dates to see prices
    Deluxe Double Room
    ...
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      Twin/Double room - King - Superior
      ...
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        Superior
        ...
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          Deluxe Double Room
          ...
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            Frequently asked questions

            What time is check-in and check-out at The Smart Hotel Hat Yai?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to The Smart Hotel Hat Yai?

            The Smart Hotel Hat Yai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at The Smart Hotel Hat Yai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Smart Hotel Hat Yai has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hat Yai with private transportation, the hotel can arrange taxi service.

            Is breakfast offered at The Smart Hotel Hat Yai?

            Wake up to a great buffet breakfast at The Smart Hotel Hat Yai. Full american breakfast is available for guests. There's an additional charge of 96 THB for adults and 100 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at The Smart Hotel Hat Yai?

            The Smart Hotel Hat Yai features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

            Can business events be hosted at The Smart Hotel Hat Yai?

            On-site venues and convenient event services make The Smart Hotel Hat Yai an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 60 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

            What is the smoking policy at The Smart Hotel Hat Yai?

            The Smart Hotel Hat Yai does not permit smoking in any of its rooms, but allows smoking in designated areas.

            Show more questions
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            What people love about The Smart Hotel Hat Yai

            • 8.4
              Excellent
              Cleanliness

              "- Clean and comfortable beds."

              Kenneth

              |

              December 25, 2019

            • 8.8
              Excellent
              Cleanliness

              "The room is new and clean."

              Phatthayawat

              |

              April 3, 2019

            • 10.0
              Exceptional

              "Good service good action"

              Watapoon

              |

              October 14, 2020

            Property ranking|Compared to 357 Hat Yai properties
            See all rankings
            Cleanliness score
            8.7/10
            Value for money score
            8.5/10
            Service score
            8.3/10
            Room size
            27 sqm.
            Better than
            84
            %
            of Hat Yai properties
            Better than
            82
            %
            of Hat Yai properties
            Better than
            82
            %
            of Hat Yai properties
            Bigger than
            80
            %
            of Hat Yai properties
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            Overall rating:
            8.1
            Excellent
            1,711 reviews
            Cleanliness
            8.7
            Facilities
            7.7
            Location
            7.5
            Read all reviews >
            What travelers say they love:
            Rooms are clean and friendly staff.
            CHANG from Malaysia
            Group
            More about The Smart Hotel Hat Yai

            More about The Smart Hotel Hat Yai

            The Smart Hotel Hat Yai is a perfect place to discover must-see destinations in Hat Yai. With only 198 meters from the largest shopping mall in Hat Yai, Central Festival Hat Yai, you can enjoy the easy access to luxurious shopping experience. With its convenient location, the hotel offers an ample reward for you to explore the city.

            At The Smart Hotel Hat Yai, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including daily housekeeping, taxi service, free Wi-Fi in all rooms, 24-hour security, laundromat.

            Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, additional bathroom, clothes rack, free welcome drink, mirror, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Hat Yai, make The Smart Hotel Hat Yai your home away from home.

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            Most talked about facilities

            Housekeeping

            112 mentions

            Breakfast

            16 mentions

            Internet

            5 mentions

            Car Park

            3 mentions

            What they offer

            9.2
            Exceptional

            "Best service with free shuttle"

            annie

            |

            October 6, 2019

            View all reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Food and dining

            Breakfast options

            American

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            Property's guest policies

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            Some helpful facts

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            Reviews of The Smart Hotel Hat Yai from real guests

            Provided by verified guests of Agoda
            8.1
            /
            10
            Cleanliness8.7
            Facilities7.7
            Location7.5
            Service8.4
            Value for money8.5
            High score for Hat Yai
            Rating
            9+ Exceptional (229)
            8-9 Excellent (126)
            7-8 Very Good (189)
            6-7 Good (68)
            <6 Below Expectation (86)
            Time of the year
            Mar - May (130)
            Jun - Aug (189)
            Sep - Nov (185)
            Dec - Feb (194)
            Don't miss out!Users are booking a place in Hat Yai every 28 minutes on Agoda.com
            All guests (1711)
            All room types
            All languages

            Show reviews that mention 

            Showing 698 verified guest comments
            12345
            10.0
            Exceptional
            NORSYUHAIDA from Malaysia
            Group
            Superior Double Bed
            Stayed 2 nights in December 2018

            Great hotel to stay in Hat Yai”

            We are totally satisfied during our 3 days 2 nights stay in The Smart Hotel Hat Yai. All staffs are friendly & very helpful with superb shuttle services. During our first night exploring Hat Yai, we called the hotel for shuttle service to return to hotel from Asean Market. Although we had mistakenly waiting at the wrong location, the hotel staff had done a great job to search & safely bring us back to hotel. The room cleanliness, comfort & facilities almost similar to the 5 stars hotel in Malaysia. Surely will coming back to this hotel for future visit to Hat Yai. Syu, Malaysia (Dec 2018)

            Reviewed January 02, 2019

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            Dear NORSYUHAIDA Thank you for choosing THE SMART HOTEL. Thank you to take the time to share your experiences of your stay. we pleased that overall you had an excellent stay with us. It is wonderful to hear that you appreciated my service. However we are really sorry to know that some service could not meet your expectation. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again Kind regards, THE SMART HOTEL

            Responded January 11, 2019
            The Smart Hotel Hat Yai
            8.8
            Excellent
            Phatthayawat from Thailand
            Business traveler
            Superior Twin bed
            Stayed 1 night in March 2019

            One night in Hat Yai”

            The room is new and clean. I took a early morning flight from KL to Alor setar and I have too take transport from there to Hat Yai about 1.45hr. When I reach the hotel is 9.30am I ask for extra charge for early check in cos I was very tired. When staff look at me and they said “can I wait 30min? “ cos have ctm just check out and they will clear the room and I no need to pay anything. I was so wondering and thankful. I rest in the room and order room service for lunch. It’s a nice food and not expensive. The hotel also have free transport to night market and shopping mall. And when I check out they help me book grab to airport too. I will stay there again when I go to Hat Yai.

            Reviewed April 04, 2019

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            Dear K.Phatthayawat, Thank you to take the time to share your experiences of your stay. we pleased that overall you had an excellent stay with us. It is wonderful to hear that you appreciated all of our accommodations and all our services. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again Kind regards, THE SMART HOTEL

            Responded May 20, 2019
            The Smart Hotel Hat Yai
            10.0
            Exceptional
            Mohd from Malaysia
            Family with young children
            Superior Double Bed
            Stayed 1 night in July 2016

            Value for money, great location, good cleanliness”

            I have great experienced stay with this hotel for 1 night. It is new hotel and all facilities there are new and clean. Good thing it is located near to biggest shopping mall in Hat Yai (Central Festival) and also biggest shopping bazar or night market (Asean Trade Centre). Another good thing is the hotel also provide free shuttle to Asean Trade Centre which is good for people travel in big group.

            Reviewed July 27, 2016

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            10.0
            Exceptional
            NUR from Malaysia
            Couple
            Superior Double Bed
            Stayed 1 night in September 2019

            Exceptional”

            The hotel was located very near to largest shopping mall in Hat Yai, the central festival, 8mins walking distance from the Asean Trade Bazaar (you can book shuttle as well for free - 20mins early for booking), and approx. 10mins drive from the central town (Lee Gardens). The hotel area was quiet and very comfortable to sleep. The hotel staff was very much helpful and welcoming.

            Reviewed September 17, 2019

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            Dear NUR, Thank you to take the time to share your experiences of your stay. we pleased that overall you had an excellent stay with us. It is wonderful to hear that you appreciated all of our accommodations and all our services. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again Kind regards, THE SMART HOTEL

            Responded September 21, 2019
            The Smart Hotel Hat Yai
            10.0
            Exceptional
            Eric from France
            Business traveler
            Superior Double Bed
            Stayed 1 night in November 2016

            New hotel with lovely staff”

            Every time i have to go to Hat Yai i go in Smart Hotel! It is really convenient and clean place for a reasonable price. Highly recommended

            Reviewed September 11, 2017

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            8.8
            Excellent
            Marcus from Malaysia
            Family with young children
            Superior Twin bed
            Stayed 2 nights in April 2018

            Great place if you drive!”

            Just a little outta main tourism town but near festive plaza which is probably the biggest mall in Hat Yai. Highly recommended for the price is fair and with private parking with guard.

            Reviewed April 17, 2018

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            7.6
            Very good
            Jee from Malaysia
            Group
            Superior Twin bed
            Stayed 1 night in January 2018

            Value for money”

            Location - Very near Central Festival mall, so, no worries on where to eat if you are not a foodie traveller. Hotel provides free suttle service to nearest night market and Central Festival too. About 4km or 15m (with tuk tuk) to Lee Garden Plaza or Kim Yong Market Cleanliness - Room is very clean still since it is quite new. Staff - Friendly but please go slow with the English. Facility - If the meaning of hotel for you is to place your luggage and sleep well because you will be out shopping or outing activities on most of the time while you're in Hat Yai, this is it!

            Reviewed January 22, 2018

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            9.2
            Exceptional
            ahmad from Malaysia
            Couple
            Superior Twin bed
            Stayed 1 night in December 2017

            Great stay!!!”

            Excellent service and host. Nothing to complain about.. Will be stay here next time hat yai

            Reviewed January 03, 2018

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            9.6
            Exceptional
            Simon from Malaysia
            Couple
            Superior Double Bed
            Stayed 3 nights in October 2018

            Very good services and great hotel!!”

            -The hotel is new with modern design and definitely worth the value! -Very comfortable and spacious room -The staff is very helpful and friendly (for instance the shower hose in my room has broken and they immediately fixed it upon we have informed them. -They also provided free transport to and pick up from Central Festival Mall, Asian Bazaar and Greenway market. -Foods ordered from room service is delicious at very reasonable price. -The only con is the walking distance during the night as it may be very dark on the road. However, as they provide the free transport to pick up, so it wouldn't be any issue to reach the hotel.

            Reviewed October 31, 2018

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            Dear SIMON Thank you to take the time to share your experiences of your stay. we pleased that overall you had an excellent stay with us. It is wonderful to hear that you appreciated our services and enjoyed your stay. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again Kind regards, THE SMART HOTEL

            Responded November 01, 2018
            The Smart Hotel Hat Yai
            6.4
            Good
            Nadia from Malaysia
            Family with young children
            Deluxe king bed room
            Stayed 2 nights in August 2018

            Only good if you travel with your own car”

            The location is out of the busy downtown area of Hat Yai. It's better to fully utilized the free shuttle provided if you don't have car. Tuk Tuk charge double because they said the location of this hotel is far and they return with no customer. Parking is no problem. We book deluxe room and request for an extra bed. The room is spacious enough. They provide kettle, tea, coffee and sugar. On the TV channel list said there are Malaysian channel. But the hotel staff don't know how to choose the channel. The front staff and the free shuttle driver can be more friendly if there is no language barrier. The housekeeping staffs are always with a smile on their faces. Will not stay here if coming to Hat Yai again in the future.

            Reviewed August 23, 2018

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            9.6
            Exceptional
            AHMAD from Malaysia
            Family with teens
            Superior Double Bed
            Stayed 1 night in May 2018

            Amazing Budget Hotel”

            The moment I opened the room door, I was speechless as its better and much better compare to some 5 star hotels. Basic needs or furniture are all new. Cleanliness is fantastic. The modern concept is fabulous. A truly worth for money for the room. As for other facilities, I like the "garden" so much and not to forget, the cleanliness of public area. Housekeeper must be so committed. And last but not least, there are plenty parking space opposite the road, which open only for hotel guest. There are some parking space at GF but you must be an expert like me (just joking) to park your car as the turning angle is so tight. So the parking space supersede what this hotel lacks, its location, which about 600 meters from the main road. But that ensure a calm stay indeed. Then of course, the room give me no space for a reverse comments. In a nutshell, its a very very very good budget hotel to stay.

            Reviewed May 16, 2018

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            10.0
            Exceptional
            Eric from Malaysia
            Couple
            Superior Twin bed
            Stayed 3 nights in February 2020

            Fantastic trip with excellent services ”

            The Smart Hotel was surprising us! They had a great services when we check in and served us with a cup of tea. No matter send or pick up, they're always get ready for their guest! When you needed them anytime, they always there for you! I'm highly recommended thus hotel and I will still stay with them if I'm travel to Hatyai!

            Reviewed February 09, 2020

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            Dear Lee, Thank you to take the time to share your experiences of your stay. we pleased that overall you had an excellent stay with us. It is wonderful to hear that you appreciated all of our accommodations and all our services. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again Kind regards, THE SMART HOTEL TEAM.

            Responded March 05, 2020
            The Smart Hotel Hat Yai
            10.0
            Exceptional
            han from Singapore
            Group
            Superior Twin bed
            Stayed 3 nights in September 2018

            Reception staff are awesome and service is top class !”

            My group of 4 arrived at the hotel around 9pm and was attended to by receptionist Chom who is so friendly and helpful. She ran through the places of interest near the hotel and told us that the hotel provides free shuttle service to Central Festival, Asean and Greenway night markets with return pick up. As it was raining outside we just had Pad Thai in the hotel restaurant which was delicious, but the breakfast 2 days later turn out to be quite disappointing. Fon, the other receptionist during the day was also smiling and helpful and arranged a car to send us to Central Festival even though we were 10 mins late for the shuttle service. Hotel is new and very clean and I would definately stay here again on my next visit to Hatyai :)

            Reviewed September 26, 2018

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            Dear han Thank you for your kind feedback and sharing your experience on your last stay with us. We are really sorry to know that our product and service could not meet your expectation. With this in mind we once again thank you for your feedback for our improvement and we most certainly do look forward to welcome you back to THE SMART HOTEL if you decide to give us another chance. Kind regards, The Smart Hotel

            Responded September 28, 2018
            The Smart Hotel Hat Yai
            8.8
            Excellent
            Hoi from Malaysia
            Family with young children
            Superior Twin bed
            Stayed 2 nights in September 2018

            Good hotel worth for money pay, clean ”

            Hotel room exactly the same as photo. Very clean & bed super comfy. Staffs are very friendly & professional. Do get their shuttle 4 wheels drive to nearest central festival, Greenway & Asean night market. & don't miss out the makro just behind the hotel. It's not an issue if u never have own transport. U might get the front desk staffs to get a grab or tuk-tuk. They are always very helpful.

            Reviewed September 12, 2018

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            Dear HOI, Thank you for your kind feedback and we do hope to welcome you back soon. Kind regards, THE SMART HOTEL

            Responded September 18, 2018
            The Smart Hotel Hat Yai
            7.6
            Very good
            leigh from Ireland
            Family with young children
            Superior Double Bed
            Stayed 3 nights in September 2018

            The little things matter!!”

            I would totally recommend this hotel to my closest friends! The Smart hotel is a great hotel with lots of positives and a few things that need to be improved. Positives... 1 very clean hotel ! 2 very close to central festival Hatyai. 3 free shuttle car to central festival. 4 breakfast is value for money. 5 Staff are friendly and courteous. 6 on site car park. Things to improve. 1 For that price they need to be supplying free tea and coffee in your room. This little detail Will improve things a lot. 2 make the check in procedure a little easier, there seems to be some confusion to what the website says and what the receptionist says. 3 free shuttle is great but no one explained that it might not always be available , and that you need to book it in advance. 4 Have someone open the door when you arrive.. small detail but it will have a huge impact.. we arrived tired with our arms full of babies and bags and the staff just looked at us instead of opening the door and smiling!

            Reviewed September 15, 2018

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            Dear Leigh Thank you for sharing your experience on your last stay with us. We are really sorry to know that our product and service could not meet your expectation. With this in mind we once again thank you for your feedback for our improvement and we most certainly do look forward to welcome you back to THE SMART HOTEL if you decide to give us another chance. Kind Regards, THE SMART HOTEL

            Responded September 18, 2018
            The Smart Hotel Hat Yai
            9.2
            Exceptional
            Penelope from Australia
            Group
            Superior Double Bed
            Stayed 1 night in August 2016

            Lovely room, but the location wasn't perfect for us”

            The hotel is about 500 metres from Central Festival shopping centre and maybe two km from the entertainment district. The Asean market is also close perhaps a km away, but the hotel offers a free shuttle service to the shopping destination. The hotel was so new they didn't have kettles or stuff for coffee and tea making in the room, and the restaurant, which would have provided room service food, isn't built yet. The staff were more than happy to organise for ice and food to be brought in from outside however.

            Reviewed September 04, 2016

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            10.0
            Exceptional
            NASYRUL from Malaysia
            Group
            Superior Twin bed
            Stayed 1 night in August 2018

            Highly Recommended”

            This hotel has all the basic amenities that you can imagine for a hotel to have. The location is near to Central Festival and they have arrange a shuttle service so that you can go to nearby attraction easily namely Central Festival, Asean Trade and Greenway Night Market. The price is really reasonable and it is a new hotel. Overall, it was a good experience for us staying in this hotel.

            Reviewed August 12, 2018

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            9.2
            Exceptional
            Ainul from Malaysia
            Family with young children
            Superior Twin bed
            Stayed 2 nights in January 2020

            Exceptional”

            Friendly staff. Location is quite near to Central Festival Mall and Greenway Night Market. If you don't have your own transport, the hotel provides free shuttle to Asean Night Bazaar. No food outlet nearby, but the hotel does have a non-halal restaurant. For Muslim traveller, you need to go out to find for halal food. If you combined the twin beds, make sure you separate the beds before you check out. We were asked to go back to the room and separate the beds when we checked out. If it wasn't for the deposit, we would have not gone back up to separate the beds 😂

            Reviewed January 21, 2020

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            Dear Ainul, Thank you to take the time to share your experiences of your stay. we pleased that overall you had an excellent stay with us. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again Kind regards, THE SMART HOTEL TEAM.

            Responded March 14, 2020
            The Smart Hotel Hat Yai
            8.8
            Excellent
            Joey from Malaysia
            Solo traveler
            Superior Double Bed
            Stayed 3 nights in December 2017

            Clean and New Hotel, value for money but not located in strategic location”

            Pro: Clean and new hotel, quiet surrounding, staffs are friendly, Cons: : Location not conveniet, especially for solo traveler, need to requested staff help to call Tuk Tuk when I needed to go out, it cost around 80 THB to Kim Yong market area from hotel. Overall very satisfied with the hotel cleanliness and service, highly recommend to travelers who has own transport.

            Reviewed January 11, 2018

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            8.8
            Excellent
            SAM from Malaysia
            Couple
            Family Room - (1 Double Bed 1 Single Bed)
            Stayed 1 night in May 2017

            Shopping at Hat Yai”

            Pro 1. Value for money (Room space big & Included breakfast) 2. Staff service is good. Free shuttle service from Hotel to Central, Night Market or Bus Terminal. 3. Breakfast is consider acceptable. Cons 1. Location of Hotel is required some walk distance but however you can get free shuttle from the hotel. If you at Central Festival wanna back to Hotel, you will either walk or take Tuk Tuk. If night is dangerous, better to take Tuk Tuk to the Hotel. By that time i took is (100Baht) to the Hotel.

            Reviewed May 22, 2017

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            12345
            This is a popular property. Don't miss out!

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