Excellent hospitality ”

Big and comfortable bed, quiet room, staff are very friendly and helpful! Nice pool and jaccuzi. Very relaxing stay in St. Regis.

Strongly Recommend”

The location is perfect, only walking distance to the nearby attractions like city of dreams, The Venetian and etc. The staff are extremely helpful. Strongly recommend. Only downside: place for breakfast is very crowded.

Best hotel in Macau”

Have stayed in other St Regis hotels before and I am continuously impressed by the level of service. My only regret is that I had not stayed here the entire time (had chosen to see some other 5 star hotels in Macau which were all disappointing in comparison). On arrival we were greeted with free high tea, free cocktails and even first class tickets for the ferry ride back to Hong Kong. Thank you St Regis for a memorable stay!

Location off Main Street”

Location of the hotel is off the Main Street. Maybe bcos the airport shuttle drops off at the front of other major hotel. (Holiday Inn) Generally the staff are friendly and the room we gotten were awesome! 👍🏼

Best staff ever! ”

It’s the multilingual staff that makes this hotel the best.

Excellence”

Best Hotel in all aspects! Must try Bloody Mary collection in the lobby bar along with live music and super professional staff.

Beautiful hotel”

We got a room with a view of the Eiffel Tower. It was very beautiful. Nice big room and double sink. They even serve free cappuccino to your room, upon order. I would go again.

Disappointing St. Regis we have been”

The price is relatively high compared to the nearby 5-star hotels - however, supporting facilities is not enough. We were told the normal check-in time is 1500. When we arrived the hotel around 1435, the check-in staff told us to wait for an hour, as our room is not ready until 1530. She finally arranged another room for us, but saying “we arranged you to 37/F, but now, we can only give you 17/F” - Why making your customers feeling even worse? Although they want to align the butler service with other St. Regis in the world, the service is slow and inefficient. When we ordered 2 cups of hot coffee, coffee already turned to room temperature when arrived.

Not live up to its name”

Been longing to stay at St Regis NYC but never get a chance to. Was so delighted to find St Regis in Macau but was so disappointed. (1) the room is smaller than it stated 50 sq. meters something, also the room deco is too dull and nothing special, not worth the room rate (2) The fridge is so stuffed that the guest can hardly find a little room to store his own f & b. (3) There is a limit on the no. of clothes they iron for you, what if it's a couple with a kid, the guest will be charged on additional clothes ironed, never encountered this before. (4) Room service only got Chinese food, all westerners have no choice (5) The staff not so professional that they will still put your visa card transaction in the currency that you didn't opt for even you have checked the box of MOP, maybe it's because all the staff are mainland chinese whose performance are generally much lower than average. I will NEVER ever stay in St Regis again, not the one in NYC nor the forthcoming one in Hong Kong

Centrally Located, Great Views”

Their service stood out the most for me, the friendly, professional, English speaking staff were very courteous and helped me with every thing I needed, when I needed it. The rooms are well worth the price, the environment they offer is a nice change of pace from the more party centric atmosphere right across the street at the Crown or Hard Rock hotel. The location, next to the venitian mall and t galleria, places it within walking distance of anything and everything you would want to do on the Cotai Strip, and it is one of the tallest hotels around the area, allowing for great views. My room was on the topmost floor and I truly enjoyed it. Well worth it, and I will be staying again in the future.

Excellent service ”

The hotel is not too crowded which is exaxtly what we seek. Then, the service is excellent with the personalized butler for each floor. There is one drawback though. The location is quite far from the restaurants which are located in the middle of cotai central shoppes. Other than that, we do not see any flaw from St Regis Macao. Thank you for your excellent hospitality

The facilities and quality of utilities are great”

The restaurant for dinner was great and staff is caring. Western food was value for money. The only thing to improve is the cooler for wine is probably too cold. The wine was still too cold after the entire meal. Other than that everything was so perfect. Regarding Chinese cuisine, there is plenty room to improve during breakfast. The room looks nice and the quality of utilities are great. However, shower temperature changes when flushing the toilet at the same time.

Worth it if there is a discount ”

Like all the hotels in the same area, you wouldn't expect anything short of amazing. The hotel feels brand new but so are the staffs. It's nothing bad but there are hiccups here and there. The regular price of this hotel is almost 3x of what I have paid for my stay and I can't never justify that. But for what I have paid I'd do it again in a heartbeat

Good Stay.”

good location, helpful and attentive staff, comfortable room.

Excellent room and services”

Room is big and well furnished. Butler and hotel services are excellent. The music at the bar was great too. Highly recommended.

Repeat booking”

Extended another nite. We like the hotel.

Relaxing trip”

Nice n big hotel. Overall good experience

Good ”

Good good good

Excellent”

Quiet, friendly,luxury,satisfied to stay here

Excellent staff”

We are really satisfied about the butler .., but some of the furniture is need some upgrade for the safety ,but overall is really excellent hotel and one of the best service in hotelier