Languages spoken

• English
• Chinese [Cantonese]
• Chinese [Mandarin]
• French
• German
• Italian
• Korean
• Portuguese
• Russian
• Spanish
• Swedish
• Turkish

Accessibility

• Access all room by interior corridor
• Accessibility for all meeting spaces
• Accessible concierge desk
• Accessible registration desk
• Accessible rooms have doors 32-inch wide opening
• Accessible route to the registration desk
• Accessible vanities in some rooms
• Adjustable height hand-held shower wand some rooms
• Alarm clock telephone ringers in some rooms
• Audible alarms in all guest rooms and suites
• Audible alarms in all public hallways
• Bathtub grab bars in some rooms
• Bathtub seat in some rooms
• Close-caption TV
• Deadbolts on all guest room and suites doors
• Electronic room key
• Elevator
• Entirely Route to accessible guest rooms
• Entrance to on-site business center
• Entrance to on-site fitness center
• Flashing door knockers in some rooms
• Hearing accessible rooms some rooms
• Lever handles on all guest room doors
• Lowered electrical outlets in some rooms
• Lowered view ports in some guest room doors
• Main entrance
• Mobility accessibility in some rooms
• Non-slip grab bars in some bathrooms
• On-site accessible restaurants / lounges
• On-site accessible self parking
• Roll-in shower in some rooms
• Room windows that open
• Safety chains and/or latches on all guest doors
• Secondary locks on some room windows
• Self-closing doors on all guest rooms and suites
• Toilet seat at wheelchair height -- some rooms
• Transfer showers in some guest rooms
• TTY/TTD compatibilty in some rooms
• View ports in all guest room and suites doors
• Visual alarms in all guest rooms and suites
• Visual alarms in all public hallways
• Wheelchair accessible

Internet access

• Complimentary WIFi in all rooms
• Internet services
• Wi-Fi in public areas

Things to do, ways to relax

• Exercise area
• Ticket services
• Tours

Cleanliness and safety

• Anti-viral cleaning products
• Body thermometer
• Breakfast in room
• Cashless payment service
• Daily disinfection in all rooms
• Daily disinfection in common areas
• Doctor/nurse on call
• First aid kit
• Free face masks
• Hand sanitizer
• Hot water linen and laundry washing
• Hygiene certification
• Individually-wrapped food options
• Physical distancing of at least 1 meter
• Protective screens in common areas
• Room sanitization opt-out available
• Rooms sanitized between stays
• Safe dining setup
• Sanitized kitchen and tableware items
• Shared stationery removed
• Staff trained in safety protocol
• Temperature check for guests and staff

Dining, drinking, and snacking

• Bar
• Poolside bar
• Restaurants
• Room service [24-hour]

Swimming & soaking

• Hot spring bath

Services and conveniences

• Air conditioning in public area
• Cash withdrawal
• Concierge
• Convenience store
• Currency conversion service
• Daily cleaning
• Disabled facilities
• Doorman
• Dry cleaning
• Food delivery
• Gift/souvenir shop
• Grooming service
• Hair salon
• Heating in public area
• Invoice provided
• Ironing service
• Laundry service
• Luggage storage
• Meeting/banquet facilities
• Safety deposit boxes
• Shops
• Smoke-free property
• Smoking area

For the kids

• Babysitting service

Access

• CCTV in common areas
• CCTV outside property
• Check-in/out [express]
• Check-in [24-hour]
• Fire extinguisher
• Front desk [24-hour]
• Pets allowed
• Safety/security feature
• Security [24-hour]
• Smoke alarms

Getting around

• Car park [on-site]
• Car power charging station
• Parking [paid]
• Rental car
• Taxi service
• Transport to airport
• Valet parking

Available in all rooms

• A/C
• Alarm clock
• Bathrobes
• Closet
• Complimentary drinking water
• Desk
• Hair dryer
• iPod docking station
• Iron and ironing board
• Lock box in room
• Phone
• Phone in bathroom
• Private bathroom
• Satellite/cable channels
• Scale
• Shower
• Slippers
• Toiletries