The St. Regis Sanya Yalong Bay Resort
The St. Regis Sanya Yalong Bay Resort
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10.0
Exceptional

"Our stay was amazing."

battsetseg

|

July 16, 2017

Mountain View Room - View The St. Regis Sanya Yalong Bay Resort
Mountain View Room - View
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Lobby The St. Regis Sanya Yalong Bay Resort
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Interior view The St. Regis Sanya Yalong Bay Resort
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Interior view The St. Regis Sanya Yalong Bay Resort
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Excellent
Location
8.6
See all 62 photos The St. Regis Sanya Yalong Bay Resort
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The St. Regis Sanya Yalong Bay Resort

Excellent location
What's nearby?
Excellent
From 105 reviewsSee what guests said
8.7
/
10
Exceptional room comfort and quality
9.1
Value for money8.1
Distance to city center20.00 Km
Location rating8.6
Nearest airportSanya Phoenix International Airport (SYX)
Distance to airport24.1 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.1
Exceptional
Room comfort & quality
Royal Pool Villa
Royal Pool Villa
...
  • Room size: 223 m²/2400 ft²
  • Pool view
  • 1 king bed
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Beach Villa
Beach Villa
...
  • Room size: 153 m²/1647 ft²
  • Ocean view
  • 1 king bed
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Iridium Villa
Iridium Villa
...
  • Room size: 153 m²/1647 ft²
  • Garden view
  • 1 king bed
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Stregis Suite
Stregis Suite
...
  • Room size: 104 m²/1119 ft²
  • Garden view
  • 1 king bed
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Garden View Room
Garden View Room
...
  • Room size: 73 m²/786 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Premium Ocean View
Premium Ocean View
...
  • Room size: 73 m²/786 ft²
  • Ocean view
  • 2 single beds or 1 double b...
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Sea Breeze Room
Sea Breeze Room
...
  • Room size: 73 m²/786 ft²
  • Partial ocean view
  • 2 single beds or 1 queen be...
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Mountain View Room
Mountain View Room
...
  • Room size: 73 m²/786 ft²
  • Harbor view
  • 2 single beds or 1 double b...
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Lagoon Suite
Lagoon Suite
...
  • Room size: 176 m²/1894 ft²
  • Lagoon view
  • 1 king bed
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Lagoon Access Room
Lagoon Access Room
...
  • Room size: 73 m²/786 ft²
  • Lagoon view
  • 1 king bed or 2 single beds
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More about The St. Regis Sanya Yalong Bay Resort

More about The St. Regis Sanya Yalong Bay Resort

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Real reviews from real guests

Agoda Reviews (105)Booking.com Reviews (270)
8.7
/
10
Cleanliness9.1
Facilities8.7
Location8.6
Room comfort and quality9.1
Service8.8
Value for money8.1
Provided by verified guests of Agoda
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All guests (105)
All room types
Showing 88 verified guest comments
12345
10.0
Exceptional
Xiaoxiao from Hong Kong
Couple
Garden View Room
Stayed 7 nights in November 2018
Staff readiness and SPA comforts”
I understand given China’s market circumstances, hospitality standards prevailing elsewhere may not apply. My husband and I encountered some issues during our stay there for the thanksgiving. I would not say the staff’s response was perfect but they were always remarkably ready to help out. When I left the resort this morning, for example, I was in a bit of hurry for early departure to catch my flight (international flights in China usually ask for more time than domestic ones), my butler Carol Xu helped coordinate resources at a time of fine hours in the morning, where only a handful of staffers were on duty. It is a beach resort, so a laid-back style is justified. But for us who hurried for a ride for the airport, that is not a good thing. Luckily, the reception handled our request quickly and we left on time. So, among other conveniences she made possible during our stay, I feel thankful to her, especially on this. For Agoda users who are viewing this comment, I would like to strongly recommend the resort’s SPA services. They offer package promotions now. Quite a bargain. We had Suli and Lucia as our therapists during our stay, who are highly skillful. Worth a try. Also, Receptionist Stella is always smily and welcoming. She even sent us a tin of tea as a souvenir. Besides, I would say the entire staff seems to value clients’ rating very much. While most of resort brands in China would just go their own way and don’t give a damn to outside scoring, this one is special. Viewing scoring is good. It reminds them how to maintain high-standards inherent in the brand and carry on its legacy. For this, I had one small story to tell. One day, when I asked for butler coffee, the Butler Service hotline told me they charge for the service. I was displeased as this was definitely the very first time I was asked to pay for the butler coffee/tea in a St. Regis facility. I have stayed in many St. Regis hotels and resorts around the world, including New York, Singapore, Beij
Reviewed November 24, 2018
10.0
Exceptional
battsetseg from Mongolia
Family with young children
Garden View Room
Stayed 2 nights in October 2018
The best hotel ever”
This was our second time to stay at St.Regis Sanya. It’s a great place to get away and relax. It has awesome facilities and most of all it has the best service in China!!! We’ve never experienced a service like theirs. Everyone was friendly and eager to help. Special thanks to David, Nicky and Adward from concierge. They were so kind and accommodating. We will definitely come back just because of them. If you ever visit Sanya be sure to stay at St.Regis. You will not be disappointed. It’s definitely one of the best hotels in the world
Reviewed November 11, 2018
10.0
Exceptional
Ben from Singapore
Couple
Garden View Room
Stayed 1 night in March 2017
Exceptional”
Service excellence at it's fineness! I was greeted warmly by the concierge upon arrival and without much hassle, I was already checking in at the front of house. Paperwork was fuss free and easy. Nothing much to really complain about. Room was excellently prepared and the view was breathtaking especially during sunset! One of the best place that made my stay in Sanya worth while. The private beach is a picture perfect spot.
Reviewed March 26, 2017
9.0
Exceptional
Patrick from Australia
Couple
Garden View Room
Stayed 2 nights in October 2013
Luxury”
Service, Food, Rooms
An amazing stay. The hotel is top class and the service there was very professional. At check-in they offered us an upgrade. We thought it was an upgrade to a room with a better view, so we were very happy with that thought. When we were taken to our room, it was an upgrade to a room that was enormous. Had it's own living room, dining area, large balcony, in addition to the already large enough room. What a treat.
Reviewed May 28, 2014
8.8
Excellent
Shuli from China
Group
Garden View Room
Stayed 1 night in June 2018
Excellent”
The receptionist boy is very good, can't remember his name, but very good service attitude. The intern Joe from Concerige is fantastic with each urgent help needed. Very responsive and good attitude. However, the room service is not good, not enough sand slippers (only one pair) and the bath clothing is also only 1 and is wet when I first entered my room. I can't imagine this is the 5 star room service. Very bad experience. I had to call the room service several times.
Reviewed June 04, 2018
7.2
Very good
Liu from China
Family with young children
Stregis Suite
Stayed 4 nights in July 2016
Extremely disappointed ”
When we arrived, first our suite had no sea view, so we had to fight and request one or we leave as it was what we booked. Luckily they got one with partial sea view. The suite is beautiful, nothing to say about it. The beach is very nice as well. The staff is totally undertrained. Comparing st Regis in the world to this one, it was horrible !!!! Staff is not multilingual, we go to the restaurant, nobody to welcome us or even one waiter (at 9:30pm when the restaurant closes at 11pm..) staff was simply horrible. Let's not talk about the multiple pools which are totally disgusting. Lastly, we highly don't recommend to take the boat. They have beautiful boats, but they take you for a tour and back at the marina that's it. It's overpriced for only 2 hours around 1 000€. The staff of the boat is horrible and extremely rude !!! And they take you to a "beautiful snorkeling place" which is actually 200 meters from the hotel and there was no fish, only jelly fish. We rented jet ski, of course as soon as we take it out it stops working. Simply horrible and we do not recommend anyone to go there ! We ordered room service a few times, the food arrived cold or just little warm every times. Very bad experience, and it's sad to see a St Regis been so unwell managed. Oh and lastly, we order a bottle of champagne at the bar, the St Regis tradition wants the bottle to be open with a saber, the waiter told us, no we don't do it here. Then is it really a St Regis hotel or another brand?!!!!
Reviewed August 02, 2016
6.4
Good
Lim from Singapore
Family with young children
Sea Breeze Room
Stayed 2 nights in June 2016
Great stay , great hotel but with bit of disappointment ”
- our 3 rooms were upgraded with fantastic seaview from balcony area. - however, room number 2730 spotted toilet bowl corner left with two cigarette butts - lights at bath tub & living room blinking - staff is kind enough to offer change of room but I rejected it as it was pretty late about 10 plus in the night when we checked in after 9pm and I need to rest for early set off next day. - breakfast spread was fine but not BBQ dinner buffet that we paid for. (Honestly not up to the 5 stars hotel standard on food varieties) - chicken wing was cold, noodle part of it uncooked, clams with sand (informed the staff but staff just noted ion the feedback despite we requested if possible to get the chef to cook a plate of noodle for us, no action taken) - suffered 7 times diarrhea & stomach cramps the next day (not sure if is resulting due to the consumption of the food) - the long connecting pool looks awesome but never get a chance to experience it as it was closed! 😞End up we proceed to use the other pool nearer to the beach instead.
Reviewed June 25, 2016
9.0
Exceptional
KOK from Singapore
Couple
Mountain View Room
Stayed 2 nights in October 2015
comfortable stay with good food and nice scenery”
delicious food. nice scenery. very good spa.
allowed to check in early and given an upgrade. thank you! the scent at the corridors is refreshing. heard that it is pinewood aroma. the spa they provide is on offer with one for one. the 5 elements massage is really good! never done such spa before. they use herbs-soaked towel to do the massage and it heat up the body. very relaxing.
Reviewed November 01, 2015
8.0
Excellent
Kai from Hong Kong
Couple
Garden View Room
Stayed 3 nights in June 2015
Great service but limited food choices”
Great service from staff with wonderful attitude that is becoming on par with international standard
Overall a great experience and probably the best out of 3 previous stays in Sanya at the ritz, mandarin, and St Regis. Staff is great. Only drawback is not all restaurants were open on all days, and one of the two main pools were closed for maintaince for parts of the days during two days of my four day stay without prior notice. This could be due to the fact it is low season for Sanya at the moment (June). Overall a very good hotel and resort.
Reviewed July 05, 2015
7.0
Very good
Brian from United States
Solo traveler
Garden View Room
Stayed 2 nights in October 2013
Tainted Luxury in Yalong Bay National Resort”
Ocean views, huge bathroom, pool
Of the international luxury hotel chains, St. Regis doesn't rank particularly high for me, though this one was fairly good. Comfortable room done up in white marble, large balcony with beautiful views over the pool and ocean, and *huge* bathroom with two grooming areas and walk-in rain shower / bathtub area with flat-screen television. Good restaurants, well-manicured grounds.... but nobody speaks English, to the point where it's a problem. The other major no-no for a hotel of this class is that when I checked out at 6:30am -- not that early -- there was only one bellman around and he refused to call a taxi, insisting that I use the hotel's car service for more than double what it costs to get to the airport. Inexcusable.
Reviewed October 27, 2013
9.3
Exceptional
Wai from Hong Kong
Couple
Garden View Room
Stayed 2 nights in August 2013
Best hotel at Yalong Bay!”
Very good service, spacious room, beautiful beach
We feel welcomed once getting off from cab. From concierge, front desk to butler, housekeeper, they all wear a smile on their faces. They proactively offer help and talk to you, some of them can even address you by name, impressive!! Room is spacious, bed is very comfortable, double washing basin made my stay easier. Since I came for birthday celebration, hotel has upgraded me to a room overlooking pools and ocean. Its private beach is quiet and beautiful too! If you are coming Yalong Bay for a relaxing holiday, I would highly recommend St. Regis Sanya Yalong Bay Resort.
Reviewed September 09, 2013
8.0
Excellent
Lau from Hong Kong
Couple
Sea Breeze Room
Stayed 1 night in July 2013
Comfortable, Romantic, Relax”
Comfortable, Romantic, Relax
Overall quite good, as expected. Clean, Tidy, Deluxe beach resort. However, the resort is quite far away from the city center, even at the most unaccessbile location in Yalong bay (border). Taxi drivers are not willing to pick up passengers in the remote area. We will need to call up to the taxi center. If we wanted to go to other resorts in Yalong bay, we will need to walk along the beach at least 30-40mins to Ritz Carlton resort. Additionally, while we stayed in St. Regis Sanya (Early July 2013). Originally, we wanna stay in a Pool villa, but they are only have 2rooms or 3rooms villa available for more than one couples.
Reviewed July 16, 2013
9.3
Exceptional
John from China
Couple
Premium Ocean View
Stayed 2 nights in March 2013
Breathtaking, the resort was beautiful”
the swimming pool, the room, the service
We had a wonderful stay at the St. Regis and would gladly go back. The swimming pool was amazing and the resort was very nice. We had an Ocean View room with a great view. The rooms were excellent and the food was pretty good. If you have the money then this is a great hotel to stay at. Its a bit far from Sanya but its a good place to relax.
Reviewed May 03, 2013
5.7
Wei from Singapore
Couple
Garden View Room
Stayed 1 night in January 2013
Service could be better”
The large outdoor heated pool
For the price that we paid, and the promises of a butler service, I was rather disappointed. When we checked in we were shown to our lovely and large room and we were told to wait for someone to come and show us the amenities. This was not really necessary, but as we had an early departure the next day, I wanted to ensure that we had breakfast before we left (which we also paid extra for). So we waited, and waited until finally I rang to enquire just when this butler would show up. Finally a young girl arrived, apologizing because they were changing shifts. We also found out she is just a trainee so we tried not to be too hard on her. But shouldn't trainees be trained in their sister properties before you are posted to a supposedly six star resort??!! So we found out that breakfast wouldn't be served when we had to leave which was around 6am, so she arranged breakfast for us. I wanted breakfast delivered to the room, instead they packed a few fruits and pastries in a bag for us to takeaway. I have stayed in other resorts where they would be willing to accommodate a hot breakfast in the room with eggs and toast and hot coffee or tea and I just don't understand why St Regis couldn't deliver. I've heard that the Ritz down the road is much better so would try that if I ever come to Sanya again.
Reviewed February 11, 2013
10.0
Exceptional
Luciano from Macau
Couple
Sea Breeze Room
Stayed 1 night in May 2017
Exceptional”
Nice place !
Reviewed May 23, 2017
8.0
Excellent
CHEONG from Macau
Couple
Garden View Room
Stayed 2 nights in September 2015
Big room nice view but small beach ”
Big room nice view but small beach
Reviewed September 29, 2015
6.4
Good
Ling from China
Family with young children
Garden View Room
Stayed 2 nights in July 2015
not worth the price”
The first day when we arrived and entered our room, our balcony was still full of the rainy water even we had waited for half an hour at the check-in counter. After we called their service, one woman came in 20+ minutes! And that staff just skimped on mopping the floor, after she mopped, the floor is still very wet andslippery . Since we had a 1 year old boy so I asked her if she could find some dry towel/mop to dry the floor again,she was very unhappy. The same day night we found cockroach running on the carpet, very disgusting. The location is not good, you can either eat in hotel (very pricey) or take a taxi to go out to eat, there is no walk distance restaurant out the hotel. Some staff are good but some are indifferent to customer. The overall facility andenvironment are not bad, and I like their swimming pool, my son super liked it.
Reviewed June 19, 2017
5.7
Ehud from Israel
Family with young children
Mountain View Room
Stayed 4 nights in December 2015
Bad service”
Pool, bed, recreation activities
The hotel is a bit old with old design and facilities. Room is average for such a hotel level and location. The food is average and we usually went to the city for a good seafood restaurant. The hotel staff performance is very poor with very bad service. Good staff was part of the recreation team only. This hotel is much below other st. Regis hotels level and obviously below the Four Seasons or the Ritz- Carlton service standards.
Reviewed December 29, 2015
5.0
Hilda from Hong Kong
Business traveler
Garden View Room
Stayed 4 nights in January 2014
Fair for a five star hotel”
Spa, Marina View
Generally fair for a five star hotel but staff service cannot keep up to a five star hotel standard. Service at bar was bad - could not get the right drink every time we ordered and was not able to find someone who can speak or understand good English. Butler did not pick up call from room until after five times.
Reviewed January 15, 2014
7.3
Very good
xi from Bhutan
Couple
Garden View Room
Stayed 3 nights in December 2013
It's worse than what I thought”
Service. Environment, pool
I don't like this resort for some reason. I have been told that it only provide fruit at the 1st day when we live there. I have booked for 3 days. And I can't use hair dryer in the bathroom , have to use it in the bedroom! The day before I leave, I asked the resort call me a taxi tmr so I can took to the airport, but they told me that they don't have service for call a taxi. Still the service is good and the environment is nice. But I lost my passion by lived in this resort
Reviewed December 31, 2013
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  • Excellent location
  • Yalong Bay