The State Hermitage Museum Official Hotel
The State Hermitage Museum Official Hotel
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"Nice staff and good breakfast"

Jenny

January 12, 2018

Premium Double or Twin Room - Guestroom The State Hermitage Museum Official Hotel
Premium Double or Twin Room - Guestroom
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Interior view The State Hermitage Museum Official Hotel
Interior view
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Interior view The State Hermitage Museum Official Hotel
Interior view
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Entrance The State Hermitage Museum Official Hotel
Entrance
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See map The State Hermitage Museum Official Hotel
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Excellent
Location
8.1
See all 31 photos The State Hermitage Museum Official Hotel
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What guests are saying:
Excellent
Ursula from Switzerland
Solo traveler
Great
Asif from United States
Couple
Hotel appeared brand new and flawless
Andrew from United States
Couple
Excellent stay. The staff were most helpful - special thanks to the concierge!
carol from United Kingdom
Couple
Is very good... CLEAN, VERY CONFORT AND GREAT Environment
Ka from Hong Kong
Couple

The State Hermitage Museum Official Hotel

Excellent location
Exceptional
From 96 reviewsSee what guests said
9.1
/
10
Exceptional room comfort and quality
9.7
Recommended by 93% of guests
Value for money9.0
Distance to city center6.5 km
Location rating8.1
Nearest airportPulkovo Airport (LED)
Distance to airport12.4 km
  • 460 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

Room choices
9.7
Exceptional
Room comfort & quality
This property is in high demand!Last booked 10 hours ago
Presidential Suite
Presidential Suite
...
  • Room size: 116 m²/1249 ft²
  • Balcony/terrace
  • 1 super king bed
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Suite
Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
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Hermitage Suite
Hermitage Suite
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Junior Suite
Junior Suite
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds and 1 queen b...
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Superior Double or Twin Room
Superior Double or Twin Room
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds and 1 queen b...
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Premium Double or Twin Room
Premium Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
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Double Single Use Deluxe
Double Single Use Deluxe
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
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Double Single Use Superior
Double Single Use Superior
...
  • Room size: 30 m²/323 ft²
  • Shower
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Double Single Use Premium
Double Single Use Premium
...
  • Room size: 25 m²/269 ft²
  • Shower
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More about The State Hermitage Museum Official Hotel

More about The State Hermitage Museum Official Hotel

"Nice hotel, very friendly staff."

Reviewed June 14, 2016

Atiar from United States

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Nice, quiet hotel with good facilities."

SUI K. from Hong Kong

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Couple
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (96)Booking.com Reviews (1015)
9.1
/
10
Exceptional
Cleanliness9.6
Facilities9.1
Location8.1
Room comfort and quality9.7
Service9.4
Value for money9.0
Provided by verified guests of Agoda
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Showing 71 verified guest comments
1234
8.0
Excellent
Vanessa from Australia
Couple
Premium Double or Twin Room
Stayed 2 nights in September 2018
Beautiful hotel”
The structure and furnishings of the hotel are superb. However perhaps because of the apparent lack of guests it felt sterile and unwelcoming. No one in the restaurant, an empty lobby, 4 staff watching you made it feel as if you had accidentally wandered on to a film set where you were not supposed to be.
Reviewed September 25, 2018
9.6
Exceptional
Ablanvi from United Kingdom
Family with young children
Junior Suite
Stayed 7 nights in August 2018
Wonderful staff, spotless hotel, elegantly decorated too.”
The hotel was bigger that I expected but at the same time very cosy and richly decorated. The staff for us stood out magnificently especially the cleaning ladies who we saw every day. They were so kind, polite, hard working and always with an amazing smile. And so was the lady at the hotel shop. I can’t wait to go back.
Reviewed September 05, 2018
8.4
Excellent
Jenny from Australia
Solo traveler
Premium Double or Twin Room
Stayed 1 night in January 2018
Clean and quiet”
A bit far from major attraction. But very clean room. Nice staff and good breakfast
Reviewed January 12, 2018
9.6
Exceptional
shun from Hong Kong
Couple
Premium Double or Twin Room
Stayed 1 night in June 2017
Rating 9.8”
The hotel is very good. The only thing has to improve is Wifi signal. My room Wifi signal is very weak. I cannot access to Aeroflot website.
Reviewed June 12, 2017
9.2
Exceptional
Bobby from United States
Couple
Junior Suite
Stayed 6 nights in October 2016
Nice hotel.”
Good price, and clean comfortable rooms, a little off the beaten path. The food prices however are absolutely exorbitant ($25 for a hamburger.) Would stay there again.
Reviewed October 11, 2016
9.6
Exceptional
PANAGIOTA from Qatar
Solo traveler
Junior Suite
Stayed 1 night in July 2016
Culture visit”
The hotel is excellent. The rooms superb. The staff very friendly and especially Helena was really very helpful with everything. Very clean, complimentary fruits, the location even though it was not next to Hermitage, it was not far away from the "culture center". Of course you have the privilege to buy your Hermitage ticket there and transferred there by the complimentary bus without staying in queue for hours. I will definitely recommend to everybody this hotel.
Reviewed July 25, 2016
8.4
Excellent
Atiar from United States
Family with young children
Superior Double or Twin Room
Stayed 1 night in June 2016
Nice clean Hotel, so so location”
Nice hotel, very friendly staff. The manager (most likely, a pretty woman) wasn't agreeable to our extending stay by few hours although the staff said they could. We checked in at 10 pm without a hitch. However, she arranged to keep our luggage in storage longer. A bit pricey for the location. very clean.
Reviewed June 14, 2016
7.2
Very good
Neil from United Arab Emirates
Couple
Superior Double or Twin Room
Stayed 4 nights in April 2016
Short Visit to Attend Wedding”
Respecting the lengthened period of daylight due to the cities geographical location, I requested on THREE SEPARATE occasions for housekeeping/maintenance to repair the 'blackout' curtain that would not close properly. This was eventually addressed only after me have to perform which should never have been allowed to escalate to should levels occur had the hotel staff carried out their respective duties appropriately in the first instance. On another note, my original reservation had stated that my preferred room option was one that had a 'view'. This request was obviously overlooked and not respected, as the room finally allocated was positioned at one of extreme corners of the hotel where windows from adjacent buildings were mere 'meters' away from the hotel bedroom, which we found rather obtrusive to say the least.
Reviewed May 01, 2016
9.6
Exceptional
Tracy from United States
Solo traveler
Superior Double or Twin Room
Stayed 4 nights in March 2016
Best hotel”
Best hotel I have ever stayed in!
Reviewed March 29, 2016
8.4
Excellent
weiliang from China
Couple
Premium Double or Twin Room
Stayed 2 nights in February 2016
Good five star hotel ”
Good service , very conform room . But a bit far away from the Metro
Reviewed February 13, 2016
9.3
Exceptional
NALAE from South Korea
Couple
Superior Double or Twin Room
Stayed 2 nights in May 2015
Had a pleasant stay”
kind staff, nice interior
the room is quite cozy but I understand it is very good in Russia. All staff were nice and helpful.
Reviewed January 22, 2016
10.0
Exceptional
James from United States
Couple
Premium Double or Twin Room
Stayed 3 nights in November 2015
Excellent three night stay!”
The hotel is breathtaking and so was our room. Very friendly and helpful staff ,all ways with a smile and they all spoke good English. The location was perfect for our taste.
Our three night stay was unforgettable. The room was beautiful, spotless and very comfortable. I had my 70th birthday while I was there. When we came back at the hotel that night they supersized me with a birthday cake in our room. the cake was moist and so delicious. Thank you so very much for everything. I would come back here and stay. I would recommend it to everyone including my friends if ever they travel to Saint Petersburg Russia. Excellent hotel in a great location.
Reviewed November 20, 2015
9.0
Exceptional
KAI from Hong Kong
Couple
Superior Double or Twin Room
Stayed 1 night in October 2015
Beautiful Decoration and Good Service”
(1) Becautiful Hotel Decoration (2) Good Service & friendly Staff (3) Good taste breakfast
I stay this 5 stars hotel one night in 28th October,2015. The comment shown as follows: (1) Becautiful Hotel Decoration, the lobby decoration is very Deluxe, golden design, like a palace. (2) Good Service of staff, the staff is friendly, helpful, pleasure. The housekeeping staff is politely & heleful, because i always ask them to take bottles water. (3) Good Taste of breakfast, especially Saushi & cakes. but not more choice with other (e.g. ham, fruit, etc) (4) Location is not too near subway station. I use 15 mins walk from Metro station to Hotel. (5) The price is little expensive, I use SGD 220 to book 1 night room. The breakfast is charged me RUB1400 each person. (6) The pillow & Bed is comfortable for sleeping, reach 5 stars hotel standard. Overall, i recommended this hotel to my friend.
Reviewed November 08, 2015
8.3
Excellent
Garry from Australia
Couple
Junior Suite
Stayed 4 nights in October 2015
Very comfortable hotel”
Comfort, style and locationv
Very relaxing
Reviewed November 04, 2015
9.7
Exceptional
Na from China
Group
Premium Double or Twin Room
Stayed 2 nights in September 2015
it is very a enjoyable stay ”
staff warmness, splendid decoration, connection to The Hermitage Museum
My friends and I enjoy very much stay in this hotel. All the staff could speck English, even the door man, which makes us touched, as we have been suffering to stay in Moscow for couple of days due to difficult communication problem. It is also convenience that the hotel has shuttle bus to Hermitate Museum, which is very convenient. Compared to the other 5 stars hotel, the price is also reasonable. I would recommend this hotel if my friend travel to St. Petersburg.
Reviewed October 05, 2015
10.0
Exceptional
MIAOYAO from China
Solo traveler
Superior Double or Twin Room
Stayed 1 night in October 2015
Amazing experience!”
Best service;convenient to the museum;good location
Wonderful!Everyone in the hotel is kind and helpful, the harp playing and opera singing in the hall is great!
Reviewed October 05, 2015
9.3
Exceptional
Wai from Hong Kong
Solo traveler
Junior Suite
Stayed 7 nights in September 2015
A great hotel in St. Petersburg”
1. The staff is nice & help, 2. the condition of the hotel is very good and, 3. the VIP service to buy the Museum ticket
It is a great hotel and the staffs we met are nice and very helpful. There is no doubt I will recommend it to all my friends who will go to St. Petersburg
Reviewed September 29, 2015
9.3
Exceptional
Sudeep from India
Couple
Superior Double or Twin Room
Stayed 3 nights in September 2015
First visit to St Petersburg”
The high standard of furnishings and finish, The spaciousness of the place and the neatly turned out and helpful staff
In one word excellent! I have just one note of caution - the Concierge service appears to run as a profit center and pricing for services is non-transparent. As an example, I requested for transportation to the airport for Sept 23 and I was told it would cost Rub 3000. Another day I was standing at the counter waiting for the Concierge and the guest ahead of me was arranging transportation to the airport and he was priced at Rub 1800. The explanation provided to me was that if charged to the rom the same car which costs 1800, is charged at 3000. If you pay the driver directly, it costs 1800. Any tickets reserved through the Concierge also carry a large markup. I paid Rub 1400 for a boat cruise which was available at Rub 1050 online and this was after paying the Concierge in cash for the tickets. So be careful in how you use the Concierge. Otherwise an exceptional hotel. The location is convenient as its close to eating options, but not is a very upmarket area.
Reviewed September 24, 2015
9.7
Exceptional
Leigh from United States
Couple
Premium Double or Twin Room
Stayed 2 nights in September 2015
Wonderful stay at this hotel”
Luxurious atmosphere, excellent customer service (with excellent English), opera singer in lobby
Our stay there was absolutely wonderful, and my only regret is that we could not stay longer. We appreciated the very good service, and the fact that all of the employees with whom we dealt spoke excellent English and were patient with us in giving directions and other matters. Even though we didn't book the most expensive suite, we found our room luxurious. The hotel ran shuttles 3 times per day to the Hermitage, which was appreciated (although more frequent shuttle service, and shuttle service to Nevsky Prospect, as well, would be a great addition). They also had a singer the first night, but, unfortunately, we missed most of her performance due to the late hour we arrived. We would definitely stay there again.
Reviewed September 08, 2015
10.0
Exceptional
Adam from United States
Couple
Premium Double or Twin Room
Stayed 5 nights in August 2015
Superb!!!!”
Cleanliness, comfort, staff
An overall excellent experience, would highly recommend this hotel to anyone staying in St Petersburg, you will not be disappointed!!!
Reviewed August 15, 2015
1234
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