Worth the money”

Excellent place for stay, as we book for Premier suit with bathtub, the room was very big and spacious.we have sea view + city view so is consider awesome with the price we paid. Very clean except the balcony. Only problem with the aircond, nt very cool and very noisy. Overall is a good stay and will definitely come bk again I future

Facilities need to keep maintained or upgrade”

One of the air conditioner inside the room was not working. Spoken to the desk and they send the technician come up and solve it... After half day, the air conditioner not working again. Perhaps the air conditioner is a bit old and need replacement. other than that, everything are good and worth to value.

worth the money”

It is really worth the money with the room being so spacious and comfortable.. Free parking and the check in and out process are fast and convenient.. The only thing could be improved is the water heater temperature, it is not stable and the water temperature will drop gradually when bathing if you let the water flow.. overall it was a great experience..

Perfect location”

Had a wonderful stay but there were some things that we had to take note of. Loved the view from the huge balcony but it was not well maintained and very dusty. So was the sofa at the living room and it's very visible. Aparment-like room but no microwave/kitchen. Iron is available upon request but only for an hour use. Regardless of all that, location was perfect and within walking distance to the malls / cafes / convenience stores. Loved the plush bed and bathtub! Overall value for money!

Nice big clean room”

Room is big and clean....very near to Dataran Pahlawan. Lots of eateries nearby. Staff is polite and always with a smile. Check in and out is a breeze. Stayed one night...did not manage to try the pool.

Good and Convenient”

Location was the main draw, short walk to Dataran Pahlawan Megamall and Mahkota Parade Shopping Mall. Lots of food nearby as well. Attractions are just a cheap uber/grab ride away. Room was spacious and comfortable, more than adequate for a common traveller. 23rd floor pool also offers decent views of the vicinity and a little of the sea.

Great staff, but hotel isn't too well-maintained”

The staff at Straits are friendly and helpful, definitely a joy. But I think the room and breakfast area can be better maintained.

nice pool view”

good

Unsatisfied”

This is a family trip. I was supposed to stay for 3 nights and check out on 26th April. However, I check out early on 25th April. Room & customer service is very bad. Firstly on tv channel. Just got few channel and report to front desk to check. However they said that all room have that same channel. Very frustrated as my children wants to watch cartoon. One hour later when they finally sent maintenance guy and he did tv configuration was the matter resolved. The second day i ordered room service. The food was pongteh chicken. It was barely warm and very thin gravy with one piece of chicken, a quarter of potato and one very plump asam keping. It was very bad presentation and not appetising. There is no action from their management even I send a feedback about it. Absolutely not recommended.

Good Hotel in Good Location”

Pros: Service staff from reception, bell boy, pool staff, housekeeping, carpark are polite and attentive. Great view from 23rd floor swim pool, with pool lounge ch. Comfy bed with extra pillows. Great location and walking distance to Dataran Palawan, Mahkota Parade and many good eateries near hotel. Great water pressure for both hose & rain shower. Cons: As bathroom is full clear glass facing bedroom & balcony clear glass sliding doors, lighting inside bathroom is insufficient (only 1 light) when bathroom blind is pulled down for privacy. Bathroom is bright enough only from bedroom lightings when blind is up. No full length mirror. Only above bathroom sink, and too dim for make up. Face towels & bathrobes are not standard provision in room. Need to call housekeeping to ask. Balcony- sliding door defective, glass barricade cracked Guests without proper swimwear were not banned from entering the pool. No shower facility near pool to wash before entering pool. Men sauna under repairs.

Spacious Suite”

The suite is spacious and comfy, however soundproofing from the floor above can be better and check in process can be improved. Other than that, it's a value for money hotel with ample parking space and large pool.

Water pressure ”

The water pressure in the bathroom especially near the toilet bowl is so damn slow. One of the hose in the shower area also broken. Anyway the room is clean and the view at the top of the building n in my room is so beautiful. Breakfast is okay.

Excellent ”

The hotel location was very strategic. Easy to go to the nearest attractions. 5 min to mall, 2 min to laundry bar and shop lot. But, the cleanness of the bathroom should be improved. A bit dirty behine the bathtub.

pros and cons”

the indian lady at the reception is very nice, she help me with all the enquiries. we took the primier suit with bath up, the room, living room area and so call kithen is ok, just the cleanliness at the bathroom is quite dissapointing. i saw greenish things probably fungus in the toilet. its kinda disgusting for 4 star hotel. hope you can manage tht. the location is very stratergic. walking distance to dataran pahlawan and few other mall

Nice Suite”

The suite is lovely. My young kids love the room, especially for the bath tub. May be good to have different menu for breakfast over three days. Hotel should study and rectify the crow problem that pick up food from the serving point.

Poorly managed and not customer focused ”

Car park system is not user friendly Water shower not hot WiFi very slow Air con compressor not working at night

Big room”

U can just park your car at hotel car park , then walk to jonker street ~ its take about 25 minute ~ good choice to do that , cause jonker street always jam ~

Very good”

Will be great if prata is served throughout the breakfast.

Nice family stay”

It was a nice family stay.

Exceptional”

Nice hotel,good to stay,gd location,tks