See all 65 properties in Bacolod (Negros Occidental).
Very good7.6
Based on 135 reviews
The Sugarland Hotel
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Swimming pool
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Swimming pool
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7.6 Very good guest rating
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"Love the food and very accesible"

Ann C.Philippines
Reception
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7.1 Very good location
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7.1Location
  • Air conditioning

  • Room service [24-hour]

  • Poolside bar

  • Airport transfer

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Room choices
Superior
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  • City view
  • 30 m²/323 ft²
  • 2 single beds and 1 double ...
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Standard
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  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Standard Twin with Breakfast
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    Superior Twin with Breakfast
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      Verified guest reviews

      Agoda Reviews (135)
      Filter by guest type:
      Cleanliness7.7
      Facilities6.6
      Location7.1
      Room comfort and quality7.9
      Service8.0
      Value for money7.6
      Provided by verified guests of Agoda
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      12345
      8.8
      Paul from United States
      Couple
      Standard
      Stayed 4 nights in May 2017
      Excellent
      Good hotel, good price, good location, good food and very friendly and helpful staff.
      Reviewed August 23, 2017
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      2.0
      Mary from Philippines
      Business traveler
      Standard Twin with Breakfast
      Stayed 3 nights in July 2017
      Don't book here if you have a choice
      1. Dead cockroach inside the lift 2. There was construction being done in the next room - couldn't sleep with all the drilling and the paint smell was so bad. The front desk gave me attitude and took their sweet time to move me to another room despite me telling them that I have asthma and the smell is making me sick. Why would you put someone next to a room being renovated when there are other empty rooms on the other side of the building, far from the construction?!!! 3. No freaking wifi even if the website said guests have free access to wifi. 4. Far location, no restos or convenient stores near the hotel.
      Reviewed July 22, 2017
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      8.8
      Randy from Saudi Arabia
      Couple
      Superior
      Stayed 1 night in July 2017
      Very accommodating staffs and service was excellen
      Got a small problem, however the hotel staffs immediately solve it to satisfy our stay,me and my wife enjoyed staying for two nights, will come back on this hotel on our next vacation.
      Reviewed July 15, 2017
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      10.0
      christopher from United Kingdom
      Couple
      Superior
      Stayed 4 nights in July 2017
      Excellent value,staff polite n attentive
      Attentive staff,always willing to assist, food always excellent. Pool good.excellent buffet breakfast beautiful omelettes.very clean everywhere
      Reviewed July 13, 2017
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      8.4
      Ann from Philippines
      Business traveler
      Standard
      Stayed 2 nights in August 2016
      Nice Hotel
      Love the food and very accesible
      Reviewed June 09, 2017
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      2.0
      CRISTINA from United Kingdom
      Couple
      Superior
      Stayed 3 nights in May 2017
      “Noisy hotel”
      We stayed at the hotel for three nights.The room was dark and dated.The noise from the 2nd floor was intolerable and sleeping would have been impossible.There were also a few functions and events (weddings, birthdays, death anniversary) during our stay that made it a little noisy and crowded.This is not really a 'hotel' ,more of a conference centre and wedding venue. The breakfast buffet was not good. There were only a few tables and the staff are not very attentive, mostly concentrated on their mobile phones. Very limited food choices. The tables and placemats in the Azul lounge were dirty, sticky. The paddling pool area is only for 'show' .Wifi is none existent in the bedrooms and extremely slow in public areas. The wifi connectivity is very poor, you have to go down to the lobby (if you're lucky you'll have a connection) I will definitely NOT recommend staying in this hotel.
      Reviewed May 11, 2017
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      9.2
      Axel from Germany
      Couple
      Superior
      Stayed 4 nights in March 2017
      Nice Hotel
      The hotel has a cosy and nice athmospere. Rooms and bathrooms were clean. The pool was refreshing, the water clean. It was nice to have the breakfast beside the pool. The variety of the breakfast buffet was excellent, a little bit Filipino, a little bit Western style and plenty of fresh fruits . The restaurant served also excellent dishes - Flipino - Western at reasonable prices. All over all I could recommend this hotel for a stay in Bacolod and I will definately stay again during my next trip to Bacolod.
      Reviewed March 30, 2017
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      8.0
      Johnnie from United States
      Couple
      Standard
      Stayed 3 nights in March 2017
      Very good
      Because I booked through Agoda, complimentary in room coffee and bottled water was not offered and available. Safe was not working and advised it can only be fixed on Monday. Mini refrigerator was not stocked and not working...nowhere to plug it in. Room 237 should be evaluated. I just didn't feel the WELCOME because my booking was through Agoda!
      Reviewed March 22, 2017
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      2.8
      amelie from United Kingdom
      Couple
      Superior
      Stayed 14 nights in December 2016
      The customer service was really poor!
      We are filipinos, but we are from UK we booked the hotel because of it's good location. But the staff never took notice of us. Everytime we come in the front desk people never say hi neither the security outside just because they think we are locals and we dress simply. But people who look posh they do say hi! Not to us! What kind of staff is that? And the room! They only take rubbish done the bed but they don't clean it properly! You can see the dust on top of the tables and i saw cobwebs hanging! It was noisy and uncomfortable. Never will i recommend this hotel ever!
      Reviewed January 21, 2017
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      8.0
      Justinne from Philippines
      Couple
      Standard
      Stayed 2 nights in June 2016
      Average stay but worth the price paid
      The hotel was not that expensive but not that cheap either, just in between. Their food is good however, the pool area where they serve breakfast is too small. People seem to be crowded and it's quite noisy also. I wished the variety of available food will be increased. The food was served near the entrance which is not really the ideal place to put it.
      Reviewed December 12, 2016
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      The Sugarland Hotel
      |Very good 7.6
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