The Sugarland Hotel
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7.4
Very good
/10
(239 reviews)See what guests said
See map
7.3
Very good
Location rating score
Very good location
Parking
FREE
  • SM City Bacolod2.09 km
  • Negros Museum2.19 km
  • San Sebastian Cathedral2.23 km
  • Dizon-Ramos Museum2.66 km
  • Negros Forests and Ecological Foundation Biodiversity Conservation Center2.98 km
  • New Government Center3.25 km
  • Panaad Stadium4.05 km
  • Barangay Sang Virgen Chapel5.02 km
  • Laguerta Home Of The Vintage Glasses Museum6.08 km
  • Capitol Lagoon Park6.24 km
  • Free Wi-Fi

    The Sugarland Hotel

    Araneta St., Singcang, Singcang, Bacolod (Negros Occidental), Philippines, 6100 - See map

    Don't miss out!

    5 travelers are looking at this property right now | 3 travelers have booked today.

    "Good hotel, good price, good location, good food and very friendly and helpful staff."
    Paul - August 23, 2017
    Exceptional reputation
    Recommended by 84% of guests
    Excellent service
    8.0 rating for service
    Very good comfort
    7.9 room quality and comfort
    Very good cleanliness
    7.8 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    Cheaper than 91% of all properties in Bacolod (Negros Occidental) in the last 24 hoursCompared to 255 Bacolod (Negros Occidental) properties at Agoda for various dates
    Value for money7.6
    Location rating7.3
    Nearest airportBacolod-Silay International Airport (BCD)
    Distance to airport16.2 km

    Rooms available at The Sugarland Hotel

    7.9
    Very good
    Room comfort & quality
    Superior
    Superior
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at The Sugarland Hotel?

      Check-in is from 2:00 PM, and check-out is until 1:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to The Sugarland Hotel?

      The Sugarland Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of PHP 150. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Sugarland Hotel has a car park available for guests. Car parking is free for guests.

      What is the smoking policy at The Sugarland Hotel?

      The Sugarland Hotel does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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      What people love about The Sugarland Hotel

      • 8.4
        Excellent
        Location

        "Good price and location, much better value than l fisher"

        Mark I.

        |

        August 11, 2016

      • 8.8
        Excellent
        Staff 

        "Very accessible employees are kind and professional"

        jeamar

        |

        December 11, 2017

      • 9.2
        Exceptional
        Breakfast

        "It was nice to have the breakfast beside the pool."

        Axel

        |

        March 30, 2017

      Property ranking|Compared to 255 Bacolod (Negros Occidental) properties
      See all rankings
      Room comfort score
      7.9/10
      Room size
      30 sqm.
      Cheapest price score
      Review score - United States
      8.1/10
      Better than
      97
      %
      of Bacolod (Negros Occidental) properties
      Bigger than
      94
      %
      of Bacolod (Negros Occidental) properties
      Better than
      91
      %
      of Bacolod (Negros Occidental) properties
      Better than
      91
      %
      of Bacolod (Negros Occidental) properties
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      More about The Sugarland Hotel

      More about The Sugarland Hotel

      10.0
      Exceptional

      "Attentive staff,always willing to assist, food always excell..."

      christopher

      |

      July 13, 2017

      Description

      Show less

      Most talked about facilities

      Food & Dining
      9 mentions
      Breakfast
      8 mentions
      Swimming Pool
      8 mentions
      Housekeeping
      8 mentions

      What they offer

      8.8
      Excellent
      Staff 

      "The staff are very nice and very disabled-friendly."

      Inocencio

      |

      August 24, 2018

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

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      Some helpful facts

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      Reviews of The Sugarland Hotel from real guests

      Overall rating
      7.4
      Very good
      From 239 reviews
      Provided by verified guests of
      Agoda Reviews (211)Booking.com Reviews (28)
      Rating via Agoda7.6
      /
      10
      Cleanliness7.8
      Facilities7.0
      Location7.3
      Room comfort and quality7.9
      Service8.0
      Value for money7.6
      High score for Bacolod (Negros Occidental)
      Rating
      9+ Exceptional (24)
      8-9 Excellent (32)
      7-8 Very Good (52)
      6-7 Good (12)
      <6 Below Expectation (24)
      Time of the year
      Mar - May (26)
      Jun - Aug (46)
      Sep - Nov (22)
      Dec - Feb (50)
      All guests (211)
      All room types
      All languages

      Show reviews that mention 

      Showing 144 verified guest comments
      12345
      8.8
      Excellent
      Dawn
      Family with young children
      Standard
      Stayed 1 night in July 2019

      Great!”

      We had a great time! The food at the restaurant was great. We also enjoyed the breakfast buffet! Please include bacon in your menu for next time. The pool needs cleaning. We were told that we can’t use the pool until 10am but it’s stated in the guidelines that it’s open from 7am. My toddler couldn’t resist and dipped his toes anyway. Good thing the staff just let him. There’s a lot of work being done in the hallways but the staff were polite. Overall, it was a great stay.

      Reviewed July 14, 2019
      7.2
      Very good
      Ithan from Philippines
      Business traveler
      Standard
      Stayed 3 nights in July 2019

      It's okay”

      - Buffet breakfast was great! - Construction workers doing maintenance work were noisy - Improve internet access and coverage (we cannot connect on the internet at the main hall) - Please provide exhaust fans in the comfort rooms

      Reviewed July 08, 2019
      8.0
      Excellent
      Charito from Philippines
      Business traveler
      Superior
      Stayed 2 nights in March 2019

      Decent and Comfortable Place to stay”

      It was an emergency business trip and one that I made arrangements in a hurry. It was my first time in Bacolod and wanted to stay in a decent and yet comfortable place with reasonable amenities. Sugarland was a good choice as it provided a nice, clean place for me and my husband. One thing though, the bed's head board is not nailed to the walk and thus causes sounds when you toss and turn at night. Still, I would choose to stay in Sugarland again, if the opportunity arises again.

      Reviewed March 11, 2019
      8.4
      Excellent
      Neil from United Kingdom
      Couple
      Superior
      Stayed 7 nights in June 2019

      Short Stay”

      Nice hotel catering to many events Good restaurant Breakfast could be better Rooms are Good Beds need attention Aircon are old style all in one units Staff are great

      Reviewed June 17, 2019
      8.0
      Excellent
      Johnnie from United States
      Couple
      Standard
      Stayed 3 nights in March 2017

      Very good”

      Because I booked through Agoda, complimentary in room coffee and bottled water was not offered and available. Safe was not working and advised it can only be fixed on Monday. Mini refrigerator was not stocked and not working...nowhere to plug it in. Room 237 should be evaluated. I just didn't feel the WELCOME because my booking was through Agoda!

      Reviewed March 22, 2017
      8.0
      Excellent
      Justinne from Philippines
      Couple
      Standard
      Stayed 2 nights in June 2016

      Average stay but worth the price paid”

      The hotel was not that expensive but not that cheap either, just in between. Their food is good however, the pool area where they serve breakfast is too small. People seem to be crowded and it's quite noisy also. I wished the variety of available food will be increased. The food was served near the entrance which is not really the ideal place to put it.

      Reviewed December 12, 2016
      8.0
      Excellent
      Michael from Philippines
      Business traveler
      Superior
      Stayed 1 night in October 2013

      Sugarland Hotel never disappoints.”

      Nice rooms, newly renovated, good value for money.

      I was a regular guest at Sugarland in 2006 to 2009. I have always been impressed by how the rooms were tastefully decorated and the efficiency of the staff. For a time I stopped using Sugarland because I would like to try other hotels in the city. Finally, this time around, I cam full circle as Sugarland is the only one that can offer me the home that I need while away from home. Next time, no more experiments. Next time, it will be Sugarland Hotel. Just one more thing to improve, the small TV has to go. :)

      Reviewed November 02, 2013
      9.0
      Exceptional
      Jezreel from Philippines
      Couple
      Superior
      Stayed 1 night in November 2012

      At Home within my Homeland”

      accommodating staff, excellent housekeeping and tasty breakfast buffet

      I live in Bacolod City but since I'm not based there anymore, everytime i went home i choose to stay in this hotel. The place is not that spacious, but reasonable enough to give you a feeling of luxury. The receptionists are well versed in vernacular and Filipino language, and they make sure they wear that welcoming smile everytime they encounter me:D Our room is so lovely that you would rather stay and spend most of the day rather than go out and wander the busy streets of the city. Perfect for overnight stay and bonding with your loved ones :D

      Reviewed November 29, 2012
      8.7
      Excellent
      Agnes
      Group
      Standard
      Stayed 2 nights in February 2011

      Quiant hotel with sunny receiption”

      Pleasant and ever smiling reception

      Our brief stay of two (2) nights at the hotel was very pleasant. From the time we checked in until we checked out, the service staff, with their very warm smiles, were very helpful. The room was just the right size for a brief stay, and the bathroom was modern enough.

      Reviewed February 21, 2011
      7.6
      Very good
      Carmen from Philippines
      Couple
      Standard
      Stayed 2 nights in July 2019

      We booked the hotel with Agoda and I thought we will get a good rate ”

      The hotel did not give us a senior discount and we ended getting billed the hotel standard rate with no discount at all. So no more booking with Agoda and Sugarland for me

      Reviewed July 17, 2019
      10.0
      Exceptional
      Khris from United States
      Family with teens
      Standard
      Stayed 8 nights in December 2018

      Back In Time City of Smiles!”

      Never a dull moment when my family and I stayed at Sugarland Hotel for a week. My family and I enjoyed our stay at the hotel. Its a dream come true after ten years that I haven't been to Bacolod City, I finally came to stay at my "dream hotel" in Negros Occidental, Philippines. My family and I had a great time and we cherished every moment of every day of our stay and we'll definitely recommend Sugarland Hotel globally since the overall package was excellent. I'm thankful for our spectacular vacation stay at Sugarland Hotel and for all the staff members that made Sugarland Hotel five of five stars! -Khris S. Abne

      Reviewed December 23, 2018
      4.4
      Vincent from Philippines
      Family with teens
      Superior
      Stayed 3 nights in August 2018

      Gone were the glory days.”

      This hotel was recommended by a friend but it doesn't measure up anynore. Might've been a great hotel in the past but not anymore. Cons: 2nd Floor wifi does not work even with the router at our room door. Rooms were always served for 2 people even if there were 3 people booked for the room. 2 towels, 2 breakfast, etc. Rooms overseeing the pool is horrible for noise for all the booked functions in the evening will blast you with their sound system. Elevator does not have a door close button so you will have to wait till it closes. My laptop monitor is bigger than their TV. No gym nor at least a Treadmill. Pros: Nice helpful staff

      Reviewed August 30, 2018
      8.8
      Excellent
      Inocencio from Philippines
      Couple
      Standard
      Stayed 2 nights in August 2018

      Excellent”

      The staff are very nice and very disabled-friendly. Food is great. The breakfast buffet is great value for my money. Bathrooms in our accommodation are not wheel chair accessible and disabled-friendly.

      Reviewed August 24, 2018
      9.2
      Exceptional
      Axel from Germany
      Couple
      Superior
      Stayed 4 nights in March 2017

      Nice Hotel”

      The hotel has a cosy and nice athmospere. Rooms and bathrooms were clean. The pool was refreshing, the water clean. It was nice to have the breakfast beside the pool. The variety of the breakfast buffet was excellent, a little bit Filipino, a little bit Western style and plenty of fresh fruits . The restaurant served also excellent dishes - Flipino - Western at reasonable prices. All over all I could recommend this hotel for a stay in Bacolod and I will definately stay again during my next trip to Bacolod.

      Reviewed March 30, 2017
      7.2
      Very good
      Ann from Philippines
      Business traveler
      Standard
      Stayed 2 nights in August 2016

      Very affordable for the quality of stay and service, the hot water was awesome!”

      PROS: - Hot water in both sink and shower! How awesome is that! - Love the bed! Very comfy - AC was really cold and comfy -Staff are accommodating and courteous -The breakfast was not fantastic but filling CONS: - there was construction being done near our room (Room 345) so we had a hard time trying to sleep in - The lobby area (probably because of foot traffic) was not really tidy. Especially the area near the sofa set with the rug. There was hair, scuff marks and i don't know what. - They reserved seats near the pool at breakfast time, we were there 8am... we were done with breakfast at 9;30am and still those who reserved the space were still not around. We had to eat inside sampaguita hall where the AC was not sufficient since the guests who were made to eat inside the hall went in and out of the place and the warm draft from outside filtered in through the open doors...however, staff was apologetic, and since they were just doing their job, i cannot fault them for it.

      Reviewed August 17, 2016
      8.4
      Excellent
      Amelito from Philippines
      Family with young children
      Standard
      Stayed 2 nights in June 2016

      Family with child and senior citizen”

      This was our third stay at the hotel. Place was clean. Elevator was small, sign says can carry up to 9 pax but overloads at 5 regular sized people. Receptionists were very courteous. Waiters at their resto needs to be retrained (my wife asked for a spoon to stir her coffee, waiter took my used spoon and gave it to her so we just shared, also have to call their attention to get used plates though they are clearly seen piling up on the table). Very few choices for breakfast, nothing to get excited about. Hot water doesnt work. Will likely come back due to its location, ambiance and friendly staff.

      Reviewed June 08, 2016
      8.3
      Excellent
      Philip from United Kingdom
      Couple
      Standard
      Stayed 1 night in December 2015

      comfortable, great staff and great for a function.”

      location, facilities and staff attentiveness

      The hotel is nice and adequate in every way. If you want to book this hotel for a wedding or event then I would definitely recommend it and I think that is their speciality. The food is OK and they have both western and Filipino dishes. Goldenfields is nearby and it is situated on the main highway so you can access all the transport links north or south without being in the chaos of down town. The main downside is that the pool is effectively not useable because there is always a function in their or in some other use so count the pool out.

      Reviewed January 17, 2016
      9.7
      Exceptional
      Steven from United States
      Couple
      Standard
      Stayed 3 nights in March 2015

      Best of the Best”

      Execellent Staff, Cleanliness, Foood

      I have stayed at many hotels while in the Philippines. I would like to say that the Sugarland is one of the best if not the best. The staff is excellent and professional. Cleanliness was fantastic, and the rooms you could not ask for much more they were OUTSTANDING. The only thing was location, but hey with the great service, staff and the cleanliness above many of the hotels that I have stayed at even in the United States, I really really enjoyed my stay.

      Reviewed March 13, 2015
      8.0
      Excellent
      Matthew from Canada
      Solo traveler
      Standard
      Stayed 2 nights in December 2014

      nothing special..BUT CLEAN”

      best things..were..1) staff #2) resturant #3) Clean

      there was a large wedding..so the noise filtered into my room. Annoying but not enough to complain. After all..it was a wedding staff were very helpful in helping with ferry times. the pool is for toddlers. Not as what I hoped for..i try always to get a hotel with pool so I can do my laps. This pool..is only for kids. A small square.

      Reviewed December 14, 2014
      8.7
      Excellent
      Donggil from South Korea
      Solo traveler
      Standard
      Stayed 3 nights in September 2014

      A good hotel.”

      Good foods, goodservice and excellent location.

      Sugarland hotel is good. It has excellen service, good foods, good location. But one problem I'd like to point out is that inside of an air conditioner needs to be cleaned. I cleaned the air conditioner with an wet towel myself.

      Reviewed September 16, 2014
      12345

      Reviews of The Sugarland Hotel from real guests

      Overall rating
      7.4
      Very good
      From 239 reviews
      Provided by verified guests of
      Agoda Reviews (211)Booking.com Reviews (28)
      Rating via Agoda7.6
      /
      10
      Cleanliness7.8
      Facilities7.0
      Location7.3
      Room comfort and quality7.9
      Service8.0
      Value for money7.6
      High score for Bacolod (Negros Occidental)
      Rating
      9+ Exceptional (24)
      8-9 Excellent (32)
      7-8 Very Good (52)
      6-7 Good (12)
      <6 Below Expectation (24)
      Time of the year
      Mar - May (26)
      Jun - Aug (46)
      Sep - Nov (22)
      Dec - Feb (50)
      All guests (211)
      All room types
      All languages

      Show reviews that mention 

      Showing 144 verified guest comments
      12345
      8.8
      Excellent
      Dawn
      Family with young children
      Standard
      Stayed 1 night in July 2019

      Great!”

      We had a great time! The food at the restaurant was great. We also enjoyed the breakfast buffet! Please include bacon in your menu for next time. The pool needs cleaning. We were told that we can’t use the pool until 10am but it’s stated in the guidelines that it’s open from 7am. My toddler couldn’t resist and dipped his toes anyway. Good thing the staff just let him. There’s a lot of work being done in the hallways but the staff were polite. Overall, it was a great stay.

      Reviewed July 14, 2019
      7.2
      Very good
      Ithan from Philippines
      Business traveler
      Standard
      Stayed 3 nights in July 2019

      It's okay”

      - Buffet breakfast was great! - Construction workers doing maintenance work were noisy - Improve internet access and coverage (we cannot connect on the internet at the main hall) - Please provide exhaust fans in the comfort rooms

      Reviewed July 08, 2019
      8.0
      Excellent
      Charito from Philippines
      Business traveler
      Superior
      Stayed 2 nights in March 2019

      Decent and Comfortable Place to stay”

      It was an emergency business trip and one that I made arrangements in a hurry. It was my first time in Bacolod and wanted to stay in a decent and yet comfortable place with reasonable amenities. Sugarland was a good choice as it provided a nice, clean place for me and my husband. One thing though, the bed's head board is not nailed to the walk and thus causes sounds when you toss and turn at night. Still, I would choose to stay in Sugarland again, if the opportunity arises again.

      Reviewed March 11, 2019
      8.4
      Excellent
      Neil from United Kingdom
      Couple
      Superior
      Stayed 7 nights in June 2019

      Short Stay”

      Nice hotel catering to many events Good restaurant Breakfast could be better Rooms are Good Beds need attention Aircon are old style all in one units Staff are great

      Reviewed June 17, 2019
      8.0
      Excellent
      Johnnie from United States
      Couple
      Standard
      Stayed 3 nights in March 2017

      Very good”

      Because I booked through Agoda, complimentary in room coffee and bottled water was not offered and available. Safe was not working and advised it can only be fixed on Monday. Mini refrigerator was not stocked and not working...nowhere to plug it in. Room 237 should be evaluated. I just didn't feel the WELCOME because my booking was through Agoda!

      Reviewed March 22, 2017
      8.0
      Excellent
      Justinne from Philippines
      Couple
      Standard
      Stayed 2 nights in June 2016

      Average stay but worth the price paid”

      The hotel was not that expensive but not that cheap either, just in between. Their food is good however, the pool area where they serve breakfast is too small. People seem to be crowded and it's quite noisy also. I wished the variety of available food will be increased. The food was served near the entrance which is not really the ideal place to put it.

      Reviewed December 12, 2016
      8.0
      Excellent
      Michael from Philippines
      Business traveler
      Superior
      Stayed 1 night in October 2013

      Sugarland Hotel never disappoints.”

      Nice rooms, newly renovated, good value for money.

      I was a regular guest at Sugarland in 2006 to 2009. I have always been impressed by how the rooms were tastefully decorated and the efficiency of the staff. For a time I stopped using Sugarland because I would like to try other hotels in the city. Finally, this time around, I cam full circle as Sugarland is the only one that can offer me the home that I need while away from home. Next time, no more experiments. Next time, it will be Sugarland Hotel. Just one more thing to improve, the small TV has to go. :)

      Reviewed November 02, 2013
      9.0
      Exceptional
      Jezreel from Philippines
      Couple
      Superior
      Stayed 1 night in November 2012

      At Home within my Homeland”

      accommodating staff, excellent housekeeping and tasty breakfast buffet

      I live in Bacolod City but since I'm not based there anymore, everytime i went home i choose to stay in this hotel. The place is not that spacious, but reasonable enough to give you a feeling of luxury. The receptionists are well versed in vernacular and Filipino language, and they make sure they wear that welcoming smile everytime they encounter me:D Our room is so lovely that you would rather stay and spend most of the day rather than go out and wander the busy streets of the city. Perfect for overnight stay and bonding with your loved ones :D

      Reviewed November 29, 2012
      8.7
      Excellent
      Agnes
      Group
      Standard
      Stayed 2 nights in February 2011

      Quiant hotel with sunny receiption”

      Pleasant and ever smiling reception

      Our brief stay of two (2) nights at the hotel was very pleasant. From the time we checked in until we checked out, the service staff, with their very warm smiles, were very helpful. The room was just the right size for a brief stay, and the bathroom was modern enough.

      Reviewed February 21, 2011
      7.6
      Very good
      Carmen from Philippines
      Couple
      Standard
      Stayed 2 nights in July 2019

      We booked the hotel with Agoda and I thought we will get a good rate ”

      The hotel did not give us a senior discount and we ended getting billed the hotel standard rate with no discount at all. So no more booking with Agoda and Sugarland for me

      Reviewed July 17, 2019
      10.0
      Exceptional
      Khris from United States
      Family with teens
      Standard
      Stayed 8 nights in December 2018

      Back In Time City of Smiles!”

      Never a dull moment when my family and I stayed at Sugarland Hotel for a week. My family and I enjoyed our stay at the hotel. Its a dream come true after ten years that I haven't been to Bacolod City, I finally came to stay at my "dream hotel" in Negros Occidental, Philippines. My family and I had a great time and we cherished every moment of every day of our stay and we'll definitely recommend Sugarland Hotel globally since the overall package was excellent. I'm thankful for our spectacular vacation stay at Sugarland Hotel and for all the staff members that made Sugarland Hotel five of five stars! -Khris S. Abne

      Reviewed December 23, 2018
      4.4
      Vincent from Philippines
      Family with teens
      Superior
      Stayed 3 nights in August 2018

      Gone were the glory days.”

      This hotel was recommended by a friend but it doesn't measure up anynore. Might've been a great hotel in the past but not anymore. Cons: 2nd Floor wifi does not work even with the router at our room door. Rooms were always served for 2 people even if there were 3 people booked for the room. 2 towels, 2 breakfast, etc. Rooms overseeing the pool is horrible for noise for all the booked functions in the evening will blast you with their sound system. Elevator does not have a door close button so you will have to wait till it closes. My laptop monitor is bigger than their TV. No gym nor at least a Treadmill. Pros: Nice helpful staff

      Reviewed August 30, 2018
      8.8
      Excellent
      Inocencio from Philippines
      Couple
      Standard
      Stayed 2 nights in August 2018

      Excellent”

      The staff are very nice and very disabled-friendly. Food is great. The breakfast buffet is great value for my money. Bathrooms in our accommodation are not wheel chair accessible and disabled-friendly.

      Reviewed August 24, 2018
      9.2
      Exceptional
      Axel from Germany
      Couple
      Superior
      Stayed 4 nights in March 2017

      Nice Hotel”

      The hotel has a cosy and nice athmospere. Rooms and bathrooms were clean. The pool was refreshing, the water clean. It was nice to have the breakfast beside the pool. The variety of the breakfast buffet was excellent, a little bit Filipino, a little bit Western style and plenty of fresh fruits . The restaurant served also excellent dishes - Flipino - Western at reasonable prices. All over all I could recommend this hotel for a stay in Bacolod and I will definately stay again during my next trip to Bacolod.

      Reviewed March 30, 2017
      7.2
      Very good
      Ann from Philippines
      Business traveler
      Standard
      Stayed 2 nights in August 2016

      Very affordable for the quality of stay and service, the hot water was awesome!”

      PROS: - Hot water in both sink and shower! How awesome is that! - Love the bed! Very comfy - AC was really cold and comfy -Staff are accommodating and courteous -The breakfast was not fantastic but filling CONS: - there was construction being done near our room (Room 345) so we had a hard time trying to sleep in - The lobby area (probably because of foot traffic) was not really tidy. Especially the area near the sofa set with the rug. There was hair, scuff marks and i don't know what. - They reserved seats near the pool at breakfast time, we were there 8am... we were done with breakfast at 9;30am and still those who reserved the space were still not around. We had to eat inside sampaguita hall where the AC was not sufficient since the guests who were made to eat inside the hall went in and out of the place and the warm draft from outside filtered in through the open doors...however, staff was apologetic, and since they were just doing their job, i cannot fault them for it.

      Reviewed August 17, 2016
      8.4
      Excellent
      Amelito from Philippines
      Family with young children
      Standard
      Stayed 2 nights in June 2016

      Family with child and senior citizen”

      This was our third stay at the hotel. Place was clean. Elevator was small, sign says can carry up to 9 pax but overloads at 5 regular sized people. Receptionists were very courteous. Waiters at their resto needs to be retrained (my wife asked for a spoon to stir her coffee, waiter took my used spoon and gave it to her so we just shared, also have to call their attention to get used plates though they are clearly seen piling up on the table). Very few choices for breakfast, nothing to get excited about. Hot water doesnt work. Will likely come back due to its location, ambiance and friendly staff.

      Reviewed June 08, 2016
      8.3
      Excellent
      Philip from United Kingdom
      Couple
      Standard
      Stayed 1 night in December 2015

      comfortable, great staff and great for a function.”

      location, facilities and staff attentiveness

      The hotel is nice and adequate in every way. If you want to book this hotel for a wedding or event then I would definitely recommend it and I think that is their speciality. The food is OK and they have both western and Filipino dishes. Goldenfields is nearby and it is situated on the main highway so you can access all the transport links north or south without being in the chaos of down town. The main downside is that the pool is effectively not useable because there is always a function in their or in some other use so count the pool out.

      Reviewed January 17, 2016
      9.7
      Exceptional
      Steven from United States
      Couple
      Standard
      Stayed 3 nights in March 2015

      Best of the Best”

      Execellent Staff, Cleanliness, Foood

      I have stayed at many hotels while in the Philippines. I would like to say that the Sugarland is one of the best if not the best. The staff is excellent and professional. Cleanliness was fantastic, and the rooms you could not ask for much more they were OUTSTANDING. The only thing was location, but hey with the great service, staff and the cleanliness above many of the hotels that I have stayed at even in the United States, I really really enjoyed my stay.

      Reviewed March 13, 2015
      8.0
      Excellent
      Matthew from Canada
      Solo traveler
      Standard
      Stayed 2 nights in December 2014

      nothing special..BUT CLEAN”

      best things..were..1) staff #2) resturant #3) Clean

      there was a large wedding..so the noise filtered into my room. Annoying but not enough to complain. After all..it was a wedding staff were very helpful in helping with ferry times. the pool is for toddlers. Not as what I hoped for..i try always to get a hotel with pool so I can do my laps. This pool..is only for kids. A small square.

      Reviewed December 14, 2014
      8.7
      Excellent
      Donggil from South Korea
      Solo traveler
      Standard
      Stayed 3 nights in September 2014

      A good hotel.”

      Good foods, goodservice and excellent location.

      Sugarland hotel is good. It has excellen service, good foods, good location. But one problem I'd like to point out is that inside of an air conditioner needs to be cleaned. I cleaned the air conditioner with an wet towel myself.

      Reviewed September 16, 2014
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      The Sugarland Hotel
      |Very good 7.6
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      Experiences on Agoda. Because your room is just the beginning.

      • Very good location
      • SM City Bacolod
      • Murcia Jeep and Bus Station is within 1.79 km