The Sugarland Hotel
The Sugarland Hotel
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Swimming pool The Sugarland Hotel
Swimming pool
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Swimming pool The Sugarland Hotel
Swimming pool
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Reception The Sugarland Hotel
Reception
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Reception The Sugarland Hotel
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Very good
Location
7.0
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The Sugarland Hotel

Very good location
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Very good
From 140 reviewsSee what guests said
7.6
Recommended by 89% of guests
  • Airport transfer

  • Air conditioning

  • Room service [24-hour]

  • Poolside bar

Room choices
7.9
Very good
Room comfort & quality
Superior
Superior
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds and 1 double ...
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Standard
Standard
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Superior Room
Superior Room
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    Standard Room
    Standard Room
    ...
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      More about The Sugarland Hotel

      More about The Sugarland Hotel

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (140)
      7.6
      Very good
      Cleanliness7.7
      Facilities6.6
      Location7.0
      Room comfort and quality7.9
      Service8.0
      Value for money7.6
      Provided by verified guests of Agoda
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      Room type
      Standard
      Superior
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      Showing 119 verified guest comments
      12345
      7.2
      Very good
      charles from United Kingdom
      Solo traveler
      Superior
      Stayed 1 night in July 2018
      Excellent Food”
      The swimming pool was the only disappointment. The food was excellent.
      Reviewed July 06, 2018
      8.8
      Excellent
      jeamar from Philippines
      Business traveler
      Superior
      Stayed 2 nights in July 2017
      Excellent”
      very accessible employees are kind and professional
      Reviewed December 11, 2017
      8.8
      Excellent
      Paul from United States
      Couple
      Standard
      Stayed 4 nights in May 2017
      Excellent”
      Good hotel, good price, good location, good food and very friendly and helpful staff.
      Reviewed August 23, 2017
      2.0
      Pauline from Philippines
      Business traveler
      Standard
      Stayed 3 nights in July 2017
      Don't book here if you have a choice”
      1. Dead cockroach inside the lift 2. There was construction being done in the next room - couldn't sleep with all the drilling and the paint smell was so bad. The front desk gave me attitude and took their sweet time to move me to another room despite me telling them that I have asthma and the smell is making me sick. Why would you put someone next to a room being renovated when there are other empty rooms on the other side of the building, far from the construction?!!! 3. No freaking wifi even if the website said guests have free access to wifi. 4. Far location, no restos or convenient stores near the hotel.
      Reviewed July 22, 2017
      8.8
      Excellent
      Randy from Saudi Arabia
      Couple
      Superior
      Stayed 1 night in July 2017
      Very accommodating staffs and service was excellent ”
      Got a small problem, however the hotel staffs immediately solve it to satisfy our stay,me and my wife enjoyed staying for two nights, will come back on this hotel on our next vacation.
      Reviewed July 15, 2017
      10.0
      Exceptional
      christopher from United Kingdom
      Couple
      Superior
      Stayed 4 nights in July 2017
      Excellent value,staff polite n attentive ”
      Attentive staff,always willing to assist, food always excellent. Pool good.excellent buffet breakfast beautiful omelettes.very clean everywhere
      Reviewed July 13, 2017
      8.4
      Excellent
      Ann from Philippines
      Business traveler
      Standard
      Stayed 2 nights in August 2016
      Nice Hotel”
      Love the food and very accesible
      Reviewed June 09, 2017
      2.0
      CRISTINA from United Kingdom
      Couple
      Superior
      Stayed 3 nights in May 2017
      “Noisy hotel””
      We stayed at the hotel for three nights.The room was dark and dated.The noise from the 2nd floor was intolerable and sleeping would have been impossible.There were also a few functions and events (weddings, birthdays, death anniversary) during our stay that made it a little noisy and crowded.This is not really a 'hotel' ,more of a conference centre and wedding venue. The breakfast buffet was not good. There were only a few tables and the staff are not very attentive, mostly concentrated on their mobile phones. Very limited food choices. The tables and placemats in the Azul lounge were dirty, sticky. The paddling pool area is only for 'show' .Wifi is none existent in the bedrooms and extremely slow in public areas. The wifi connectivity is very poor, you have to go down to the lobby (if you're lucky you'll have a connection) I will definitely NOT recommend staying in this hotel.
      Reviewed May 11, 2017
      9.2
      Exceptional
      Axel from Germany
      Couple
      Superior
      Stayed 4 nights in March 2017
      Nice Hotel”
      The hotel has a cosy and nice athmospere. Rooms and bathrooms were clean. The pool was refreshing, the water clean. It was nice to have the breakfast beside the pool. The variety of the breakfast buffet was excellent, a little bit Filipino, a little bit Western style and plenty of fresh fruits . The restaurant served also excellent dishes - Flipino - Western at reasonable prices. All over all I could recommend this hotel for a stay in Bacolod and I will definately stay again during my next trip to Bacolod.
      Reviewed March 30, 2017
      8.0
      Excellent
      Johnnie from United States
      Couple
      Standard
      Stayed 3 nights in March 2017
      Very good”
      Because I booked through Agoda, complimentary in room coffee and bottled water was not offered and available. Safe was not working and advised it can only be fixed on Monday. Mini refrigerator was not stocked and not working...nowhere to plug it in. Room 237 should be evaluated. I just didn't feel the WELCOME because my booking was through Agoda!
      Reviewed March 22, 2017
      2.8
      amelie from United Kingdom
      Couple
      Superior
      Stayed 14 nights in December 2016
      The customer service was really poor!”
      We are filipinos, but we are from UK we booked the hotel because of it's good location. But the staff never took notice of us. Everytime we come in the front desk people never say hi neither the security outside just because they think we are locals and we dress simply. But people who look posh they do say hi! Not to us! What kind of staff is that? And the room! They only take rubbish done the bed but they don't clean it properly! You can see the dust on top of the tables and i saw cobwebs hanging! It was noisy and uncomfortable. Never will i recommend this hotel ever!
      Reviewed January 21, 2017
      8.0
      Excellent
      Justinne from Philippines
      Couple
      Standard
      Stayed 2 nights in June 2016
      Average stay but worth the price paid”
      The hotel was not that expensive but not that cheap either, just in between. Their food is good however, the pool area where they serve breakfast is too small. People seem to be crowded and it's quite noisy also. I wished the variety of available food will be increased. The food was served near the entrance which is not really the ideal place to put it.
      Reviewed December 12, 2016
      6.0
      thierry from Switzerland
      Business traveler
      Standard
      Stayed 2 nights in August 2016
      noisy small rooms”
      just ok for seminar and birthday too many events too much noises
      Reviewed November 30, 2016
      7.6
      Very good
      david from United States
      Couple
      Superior
      Stayed 4 nights in November 2016
      Nice place clean food good staff very friendly just the location noisy”
      Nice place clean food good staff very friendly just the location noisy
      Reviewed November 27, 2016
      9.2
      Exceptional
      Eric from Philippines
      Solo traveler
      Standard
      Stayed 2 nights in September 2016
      Pleasant stay.”
      Decent room. Lower shower faucet bypass needs bit of fixing.
      Reviewed September 26, 2016
      8.8
      Excellent
      Kenneth from Philippines
      Business traveler
      Superior
      Stayed 1 night in September 2016
      Great Hotel”
      Best reataurant
      Reviewed September 20, 2016
      6.0
      Rane from Philippines
      Group
      Standard
      Stayed 1 night in August 2016
      Needs cleaning up”
      The room we stayed had a very stinky smell we think that is coming from the toilet due to lack of exhaust.
      Reviewed August 24, 2016
      8.0
      Excellent
      Gary from Australia
      Couple
      Superior
      Stayed 1 night in August 2016
      Good stay”
      Overall it was a good experience. Would stay again
      Reviewed August 21, 2016
      7.2
      Very good
      Ann from Philippines
      Business traveler
      Standard
      Stayed 2 nights in August 2016
      Very affordable for the quality of stay and service, the hot water was awesome!”
      PROS: - Hot water in both sink and shower! How awesome is that! - Love the bed! Very comfy - AC was really cold and comfy -Staff are accommodating and courteous -The breakfast was not fantastic but filling CONS: - there was construction being done near our room (Room 345) so we had a hard time trying to sleep in - The lobby area (probably because of foot traffic) was not really tidy. Especially the area near the sofa set with the rug. There was hair, scuff marks and i don't know what. - They reserved seats near the pool at breakfast time, we were there 8am... we were done with breakfast at 9;30am and still those who reserved the space were still not around. We had to eat inside sampaguita hall where the AC was not sufficient since the guests who were made to eat inside the hall went in and out of the place and the warm draft from outside filtered in through the open doors...however, staff was apologetic, and since they were just doing their job, i cannot fault them for it.
      Reviewed August 17, 2016
      8.4
      Excellent
      Mark from Philippines
      Solo traveler
      Standard
      Stayed 2 nights in August 2016
      okay”
      good price and location, much better value than l fisher
      Reviewed August 11, 2016
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