The Sugarland Hotel
The Sugarland Hotel
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"Excellent buffet breakfast beautiful omelettes"

christopher

July 13, 2017

Superior - Bedroom The Sugarland Hotel
Superior - Bedroom
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Bathroom The Sugarland Hotel
Bathroom
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Bathroom The Sugarland Hotel
Bathroom
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Reception The Sugarland Hotel
Reception
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Very good
Location
7.0
See all 11 photos The Sugarland Hotel
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Very good
From 144 reviewsSee what guests said
7.6
/
10
Excellent service
8.1
Recommended by 90% of guests
Value for money7.6
Location rating7.0
Nearest airportBacolod-Silay International Airport (BCD)
Distance to airport16.4 km
  • Airport transfer

  • Air conditioning

  • Room service [24-hour]

  • Poolside bar

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Last booked 8 hours ago
Superior
Superior
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds and 1 double ...
Enter dates to see prices
Standard
Standard
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
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More about The Sugarland Hotel

More about The Sugarland Hotel

"Receptionists were very courteous."

Reviewed June 8, 2016

Amelito from Philippines

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Its clean with lots of efficient looking staff."

David from Canada

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Couple
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (144)
7.6
/
10
Cleanliness7.7
Facilities6.7
Location7.0
Room comfort and quality7.9
Service8.1
Value for money7.6
Provided by verified guests of Agoda
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Superior
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Showing 122 verified guest comments
12345
8.4
Excellent
mike from Philippines
Business traveler
Standard
Stayed 2 nights in August 2018
Excellent”
old but still very good. could be a little noisy at the lobby but the room is quiet.
Reviewed September 12, 2018
4.4
Vincent from Philippines
Family with teens
Superior
Stayed 3 nights in August 2018
Gone were the glory days.”
This hotel was recommended by a friend but it doesn't measure up anynore. Might've been a great hotel in the past but not anymore. Cons: 2nd Floor wifi does not work even with the router at our room door. Rooms were always served for 2 people even if there were 3 people booked for the room. 2 towels, 2 breakfast, etc. Rooms overseeing the pool is horrible for noise for all the booked functions in the evening will blast you with their sound system. Elevator does not have a door close button so you will have to wait till it closes. My laptop monitor is bigger than their TV. No gym nor at least a Treadmill. Pros: Nice helpful staff
Reviewed August 30, 2018
8.8
Excellent
Inocencio from Philippines
Couple
Standard
Stayed 2 nights in August 2018
Excellent”
The staff are very nice and very disabled-friendly. Food is great. The breakfast buffet is great value for my money. Bathrooms in our accommodation are not wheel chair accessible and disabled-friendly.
Reviewed August 24, 2018
7.2
Very good
charles from United Kingdom
Solo traveler
Superior
Stayed 1 night in July 2018
Excellent Food”
The swimming pool was the only disappointment. The food was excellent.
Reviewed July 06, 2018
8.8
Excellent
jeamar from Philippines
Business traveler
Superior
Stayed 2 nights in July 2017
Excellent”
very accessible employees are kind and professional
Reviewed December 11, 2017
8.8
Excellent
Paul from United States
Couple
Standard
Stayed 4 nights in May 2017
Excellent”
Good hotel, good price, good location, good food and very friendly and helpful staff.
Reviewed August 23, 2017
2.0
Pauline from Philippines
Business traveler
Standard
Stayed 3 nights in July 2017
Don't book here if you have a choice”
1. Dead cockroach inside the lift 2. There was construction being done in the next room - couldn't sleep with all the drilling and the paint smell was so bad. The front desk gave me attitude and took their sweet time to move me to another room despite me telling them that I have asthma and the smell is making me sick. Why would you put someone next to a room being renovated when there are other empty rooms on the other side of the building, far from the construction?!!! 3. No freaking wifi even if the website said guests have free access to wifi. 4. Far location, no restos or convenient stores near the hotel.
Reviewed July 22, 2017
8.8
Excellent
Randy from Saudi Arabia
Couple
Superior
Stayed 1 night in July 2017
Very accommodating staffs and service was excellent ”
Got a small problem, however the hotel staffs immediately solve it to satisfy our stay,me and my wife enjoyed staying for two nights, will come back on this hotel on our next vacation.
Reviewed July 15, 2017
10.0
Exceptional
christopher from United Kingdom
Couple
Superior
Stayed 4 nights in July 2017
Excellent value,staff polite n attentive ”
Attentive staff,always willing to assist, food always excellent. Pool good.excellent buffet breakfast beautiful omelettes.very clean everywhere
Reviewed July 13, 2017
8.4
Excellent
Ann from Philippines
Business traveler
Standard
Stayed 2 nights in August 2016
Nice Hotel”
Love the food and very accesible
Reviewed June 09, 2017
2.0
CRISTINA from United Kingdom
Couple
Superior
Stayed 3 nights in May 2017
“Noisy hotel””
We stayed at the hotel for three nights.The room was dark and dated.The noise from the 2nd floor was intolerable and sleeping would have been impossible.There were also a few functions and events (weddings, birthdays, death anniversary) during our stay that made it a little noisy and crowded.This is not really a 'hotel' ,more of a conference centre and wedding venue. The breakfast buffet was not good. There were only a few tables and the staff are not very attentive, mostly concentrated on their mobile phones. Very limited food choices. The tables and placemats in the Azul lounge were dirty, sticky. The paddling pool area is only for 'show' .Wifi is none existent in the bedrooms and extremely slow in public areas. The wifi connectivity is very poor, you have to go down to the lobby (if you're lucky you'll have a connection) I will definitely NOT recommend staying in this hotel.
Reviewed May 11, 2017
9.2
Exceptional
Axel from Germany
Couple
Superior
Stayed 4 nights in March 2017
Nice Hotel”
The hotel has a cosy and nice athmospere. Rooms and bathrooms were clean. The pool was refreshing, the water clean. It was nice to have the breakfast beside the pool. The variety of the breakfast buffet was excellent, a little bit Filipino, a little bit Western style and plenty of fresh fruits . The restaurant served also excellent dishes - Flipino - Western at reasonable prices. All over all I could recommend this hotel for a stay in Bacolod and I will definately stay again during my next trip to Bacolod.
Reviewed March 30, 2017
8.0
Excellent
Johnnie from United States
Couple
Standard
Stayed 3 nights in March 2017
Very good”
Because I booked through Agoda, complimentary in room coffee and bottled water was not offered and available. Safe was not working and advised it can only be fixed on Monday. Mini refrigerator was not stocked and not working...nowhere to plug it in. Room 237 should be evaluated. I just didn't feel the WELCOME because my booking was through Agoda!
Reviewed March 22, 2017
2.8
amelie from United Kingdom
Couple
Superior
Stayed 14 nights in December 2016
The customer service was really poor!”
We are filipinos, but we are from UK we booked the hotel because of it's good location. But the staff never took notice of us. Everytime we come in the front desk people never say hi neither the security outside just because they think we are locals and we dress simply. But people who look posh they do say hi! Not to us! What kind of staff is that? And the room! They only take rubbish done the bed but they don't clean it properly! You can see the dust on top of the tables and i saw cobwebs hanging! It was noisy and uncomfortable. Never will i recommend this hotel ever!
Reviewed January 21, 2017
8.0
Excellent
Justinne from Philippines
Couple
Standard
Stayed 2 nights in June 2016
Average stay but worth the price paid”
The hotel was not that expensive but not that cheap either, just in between. Their food is good however, the pool area where they serve breakfast is too small. People seem to be crowded and it's quite noisy also. I wished the variety of available food will be increased. The food was served near the entrance which is not really the ideal place to put it.
Reviewed December 12, 2016
6.0
thierry from Switzerland
Business traveler
Standard
Stayed 2 nights in August 2016
noisy small rooms”
just ok for seminar and birthday too many events too much noises
Reviewed November 30, 2016
7.6
Very good
david from United States
Couple
Superior
Stayed 4 nights in November 2016
Nice place clean food good staff very friendly just the location noisy”
Nice place clean food good staff very friendly just the location noisy
Reviewed November 27, 2016
9.2
Exceptional
Eric from Philippines
Solo traveler
Standard
Stayed 2 nights in September 2016
Pleasant stay.”
Decent room. Lower shower faucet bypass needs bit of fixing.
Reviewed September 26, 2016
8.8
Excellent
Kenneth from Philippines
Business traveler
Superior
Stayed 1 night in September 2016
Great Hotel”
Best reataurant
Reviewed September 20, 2016
6.0
Rane from Philippines
Group
Standard
Stayed 1 night in August 2016
Needs cleaning up”
The room we stayed had a very stinky smell we think that is coming from the toilet due to lack of exhaust.
Reviewed August 24, 2016
12345
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