The Sugarland Hotel

The Sugarland Hotel

Araneta St., Singcang, Singcang, Bacolod (Negros Occidental), Philippines, 6100
- View on map
Superior - Bedroom The Sugarland Hotel
Superior - Bedroom
    Removed from saved list
    Interior view The Sugarland Hotel
    Swimming pool [outdoor] The Sugarland Hotel
    Ballroom The Sugarland Hotel
    Superior - Bedroom The Sugarland Hotel
    See all 19 photos
     The Sugarland Hotel

    Guest reviews

    7.5
    Very good
    /10
    (154 reviews)See what guests said
    8.8
    Excellent

    "The staff are very nice and very disabled-friendly."

    Inocencio

    -

    August 24, 2018

    8.0
    Excellent service

    Property highlights

    • Airport transfer

    • Air conditioning

    • Room service [24-hour]

    • Poolside bar

    This property is in high demand!Last booked 9 hours ago
    Very good
    Location
    7.1
    See map
    Very good location
    Value for money7.6
    Location rating7.1
    Nearest airportBacolod-Silay International Airport (BCD)
    Distance to airport16.1 km
    Select your room
    7.9
    Very good
    Room comfort & quality
    Superior
    Superior
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for The Sugarland Hotel?

    What people love about the property

    • 9.2
      Exceptional

      "Decent room."

      Eric

      |

      September 26, 2016

    • 8.4
      Excellent

      "Love the food and very accesible"

      Ann C.

      |

      June 9, 2017

    • 8.8
      Excellent

      "Food is great."

      Inocencio

      |

      August 24, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about The Sugarland Hotel

    More about The Sugarland Hotel

    8.4
    Excellent

    "Will likely come back due to its location, ambiance and frie..."

    Amelito

    |

    June 8, 2016

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "My family and I enjoyed our stay at the hotel."

    Khris

    |

    December 23, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Real reviews from real guests

    Agoda Reviews (154)
    7.5
    /
    10
    Cleanliness7.7
    Facilities6.7
    Location7.1
    Room comfort and quality7.9
    Service8.0
    Value for money7.6
    Provided by verified guests of Agoda
    All languages
    All guests (154)
    All room types

    Show reviews that mention 

    Showing 124 verified guest comments
    12345
    10.0
    Exceptional
    Khris from United States
    Family with teens
    Standard
    Stayed 8 nights in December 2018
    Back In Time City of Smiles!”
    Never a dull moment when my family and I stayed at Sugarland Hotel for a week. My family and I enjoyed our stay at the hotel. Its a dream come true after ten years that I haven't been to Bacolod City, I finally came to stay at my "dream hotel" in Negros Occidental, Philippines. My family and I had a great time and we cherished every moment of every day of our stay and we'll definitely recommend Sugarland Hotel globally since the overall package was excellent. I'm thankful for our spectacular vacation stay at Sugarland Hotel and for all the staff members that made Sugarland Hotel five of five stars! -Khris S. Abne
    Reviewed December 23, 2018
    4.4
    Vincent from Philippines
    Family with teens
    Superior
    Stayed 3 nights in August 2018
    Gone were the glory days.”
    This hotel was recommended by a friend but it doesn't measure up anynore. Might've been a great hotel in the past but not anymore. Cons: 2nd Floor wifi does not work even with the router at our room door. Rooms were always served for 2 people even if there were 3 people booked for the room. 2 towels, 2 breakfast, etc. Rooms overseeing the pool is horrible for noise for all the booked functions in the evening will blast you with their sound system. Elevator does not have a door close button so you will have to wait till it closes. My laptop monitor is bigger than their TV. No gym nor at least a Treadmill. Pros: Nice helpful staff
    Reviewed August 30, 2018
    8.8
    Excellent
    Inocencio from Philippines
    Couple
    Standard
    Stayed 2 nights in August 2018
    Excellent”
    The staff are very nice and very disabled-friendly. Food is great. The breakfast buffet is great value for my money. Bathrooms in our accommodation are not wheel chair accessible and disabled-friendly.
    Reviewed August 24, 2018
    8.0
    Excellent
    Johnnie from United States
    Couple
    Standard
    Stayed 3 nights in March 2017
    Very good”
    Because I booked through Agoda, complimentary in room coffee and bottled water was not offered and available. Safe was not working and advised it can only be fixed on Monday. Mini refrigerator was not stocked and not working...nowhere to plug it in. Room 237 should be evaluated. I just didn't feel the WELCOME because my booking was through Agoda!
    Reviewed March 22, 2017
    8.0
    Excellent
    Michael from Philippines
    Business traveler
    Superior
    Stayed 1 night in October 2013
    Sugarland Hotel never disappoints.”
    Nice rooms, newly renovated, good value for money.
    I was a regular guest at Sugarland in 2006 to 2009. I have always been impressed by how the rooms were tastefully decorated and the efficiency of the staff. For a time I stopped using Sugarland because I would like to try other hotels in the city. Finally, this time around, I cam full circle as Sugarland is the only one that can offer me the home that I need while away from home. Next time, no more experiments. Next time, it will be Sugarland Hotel. Just one more thing to improve, the small TV has to go. :)
    Reviewed November 02, 2013
    9.0
    Exceptional
    Jezreel from Philippines
    Couple
    Superior
    Stayed 1 night in November 2012
    At Home within my Homeland”
    accommodating staff, excellent housekeeping and tasty breakfast buffet
    I live in Bacolod City but since I'm not based there anymore, everytime i went home i choose to stay in this hotel. The place is not that spacious, but reasonable enough to give you a feeling of luxury. The receptionists are well versed in vernacular and Filipino language, and they make sure they wear that welcoming smile everytime they encounter me:D Our room is so lovely that you would rather stay and spend most of the day rather than go out and wander the busy streets of the city. Perfect for overnight stay and bonding with your loved ones :D
    Reviewed November 29, 2012
    8.4
    Excellent
    mike from Philippines
    Business traveler
    Standard
    Stayed 2 nights in August 2018
    Excellent”
    old but still very good. could be a little noisy at the lobby but the room is quiet.
    Reviewed September 12, 2018
    9.2
    Exceptional
    Axel from Germany
    Couple
    Superior
    Stayed 4 nights in March 2017
    Nice Hotel”
    The hotel has a cosy and nice athmospere. Rooms and bathrooms were clean. The pool was refreshing, the water clean. It was nice to have the breakfast beside the pool. The variety of the breakfast buffet was excellent, a little bit Filipino, a little bit Western style and plenty of fresh fruits . The restaurant served also excellent dishes - Flipino - Western at reasonable prices. All over all I could recommend this hotel for a stay in Bacolod and I will definately stay again during my next trip to Bacolod.
    Reviewed March 30, 2017
    8.0
    Excellent
    Justinne from Philippines
    Couple
    Standard
    Stayed 2 nights in June 2016
    Average stay but worth the price paid”
    The hotel was not that expensive but not that cheap either, just in between. Their food is good however, the pool area where they serve breakfast is too small. People seem to be crowded and it's quite noisy also. I wished the variety of available food will be increased. The food was served near the entrance which is not really the ideal place to put it.
    Reviewed December 12, 2016
    7.2
    Very good
    Ann from Philippines
    Business traveler
    Standard
    Stayed 2 nights in August 2016
    Very affordable for the quality of stay and service, the hot water was awesome!”
    PROS: - Hot water in both sink and shower! How awesome is that! - Love the bed! Very comfy - AC was really cold and comfy -Staff are accommodating and courteous -The breakfast was not fantastic but filling CONS: - there was construction being done near our room (Room 345) so we had a hard time trying to sleep in - The lobby area (probably because of foot traffic) was not really tidy. Especially the area near the sofa set with the rug. There was hair, scuff marks and i don't know what. - They reserved seats near the pool at breakfast time, we were there 8am... we were done with breakfast at 9;30am and still those who reserved the space were still not around. We had to eat inside sampaguita hall where the AC was not sufficient since the guests who were made to eat inside the hall went in and out of the place and the warm draft from outside filtered in through the open doors...however, staff was apologetic, and since they were just doing their job, i cannot fault them for it.
    Reviewed August 17, 2016
    8.4
    Excellent
    Amelito from Philippines
    Family with young children
    Standard
    Stayed 2 nights in June 2016
    Family with child and senior citizen”
    This was our third stay at the hotel. Place was clean. Elevator was small, sign says can carry up to 9 pax but overloads at 5 regular sized people. Receptionists were very courteous. Waiters at their resto needs to be retrained (my wife asked for a spoon to stir her coffee, waiter took my used spoon and gave it to her so we just shared, also have to call their attention to get used plates though they are clearly seen piling up on the table). Very few choices for breakfast, nothing to get excited about. Hot water doesnt work. Will likely come back due to its location, ambiance and friendly staff.
    Reviewed June 08, 2016
    8.3
    Excellent
    Philip from United Kingdom
    Couple
    Standard
    Stayed 1 night in December 2015
    comfortable, great staff and great for a function.”
    location, facilities and staff attentiveness
    The hotel is nice and adequate in every way. If you want to book this hotel for a wedding or event then I would definitely recommend it and I think that is their speciality. The food is OK and they have both western and Filipino dishes. Goldenfields is nearby and it is situated on the main highway so you can access all the transport links north or south without being in the chaos of down town. The main downside is that the pool is effectively not useable because there is always a function in their or in some other use so count the pool out.
    Reviewed January 17, 2016
    9.7
    Exceptional
    Steven from United States
    Couple
    Standard
    Stayed 3 nights in March 2015
    Best of the Best”
    Execellent Staff, Cleanliness, Foood
    I have stayed at many hotels while in the Philippines. I would like to say that the Sugarland is one of the best if not the best. The staff is excellent and professional. Cleanliness was fantastic, and the rooms you could not ask for much more they were OUTSTANDING. The only thing was location, but hey with the great service, staff and the cleanliness above many of the hotels that I have stayed at even in the United States, I really really enjoyed my stay.
    Reviewed March 13, 2015
    8.0
    Excellent
    Matthew from Canada
    Solo traveler
    Standard
    Stayed 2 nights in December 2014
    nothing special..BUT CLEAN”
    best things..were..1) staff #2) resturant #3) Clean
    there was a large wedding..so the noise filtered into my room. Annoying but not enough to complain. After all..it was a wedding staff were very helpful in helping with ferry times. the pool is for toddlers. Not as what I hoped for..i try always to get a hotel with pool so I can do my laps. This pool..is only for kids. A small square.
    Reviewed December 14, 2014
    8.7
    Excellent
    Donggil from South Korea
    Solo traveler
    Standard
    Stayed 3 nights in September 2014
    A good hotel.”
    Good foods, goodservice and excellent location.
    Sugarland hotel is good. It has excellen service, good foods, good location. But one problem I'd like to point out is that inside of an air conditioner needs to be cleaned. I cleaned the air conditioner with an wet towel myself.
    Reviewed September 16, 2014
    6.0
    Eric from New Zealand
    Couple
    Standard
    Stayed 1 night in June 2014
    One fault ruins all.”
    Fast service, good food, handy to shops.
    What a tragedy, this hotel has the potential to be one of the nicest in Bacolod, the staff at the counter exemplary, smiles and pleasantness were abundant .The next move was to the elevator, my wife and i covered our noses instantly the door was closed, the stench was overpowering, in the two days we were there it never got any better, then on the third floor the smell changed to a smell not dissimilar to vomit. My goodness me don't the staff use the same elevator and attempt to make it better for their guests,don't ruin a good hotel by this obvious indiscretion.
    Reviewed June 26, 2014
    9.3
    Exceptional
    Dennis from Australia
    Solo traveler
    Standard
    Stayed 4 nights in January 2013
    Excellent service personnels”
    people are friendly and willing to assist out of their way
    my experience with Sugarland Hotel have been positive and will definitely recommend to friends if visiting Bacolod City. Its the people that makes the customer experience memorable and what i have seen and felt was excellence people attitude. Please send my deep appreciation and thanks to staff
    Reviewed January 29, 2013
    9.7
    Exceptional
    Brian from Philippines
    Couple
    Superior
    Stayed 2 nights in December 2012
    Nice hotel with good location”
    Free Wifi, good service- check-in and check-out was a breeze, free breakfast.
    We drove to Bacolod from Dumaguete. Parking was a bit scarce during this time(December) because the hotel was booked for weddings ang group parties. They should have reserve space for guests that stays in the hotel. Besides that we enjoyed our stay and hope to come back again to this place.
    Reviewed December 25, 2012
    8.7
    Excellent
    Hans-Peter from Switzerland
    Group
    Standard
    Stayed 2 nights in November 2012
    Nice and clean hotel”
    nice atmosphere, very professional and friendly reception personnel
    Price and quality are in good relationship. Clean hotel with nice rooms. Professional and friendly reception staff. Good food in nice restaurant. Service personnel could be a bit more guest oriented. Taxis easily available but relatively long way to new airport in the north ob Bacolod - about 50 minutes. The hotel is situated in the south of Bacolod and in walking distance to the Goldenfield Commercial Complex which is evidently in decline. During my stay, most of the time the elevator was out of order, but luckily there were only 3 floors. The nice swimming pool was unusable for one day because of over-emphasis by cleaners.
    Reviewed November 30, 2012
    9.0
    Exceptional
    Roger from United States
    Solo traveler
    Superior
    Stayed 20 nights in September 2012
    Wonderful Service”
    clean and execellant food
    This little hotel is a diamond in a pile of rocks. wonderful staff. Clean rooms, I would like a bigger bathroom but, that was the only negitive for entire stay of three weeks. it is hard to see the actual personality of a hotel when you stay only three to five days, but with a 21 day stay I saw the real deal. all employees were top notch. I would put the staff at this hotel up against any 5 star hotel I have ever stayed. and I have stayed in many all around the world. The hotel is not near anything that you may want to see on the Island but for me that was great. Taxis are a bargain. If I ever visit this Island again i will stay here. just to visit my old friends
    Reviewed September 27, 2012
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    The Sugarland Hotel
    |Very good 7.5
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • Murcia Jeep and Bus Station is within 1.79 km