560 meters to public transportation
Located in heart of Melbourne
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Distance to city center||0 km|
|Nearest airport||Essendon Airport (MEB)|
|Distance to airport||11.2 km|
"The great service and facilities are fantastic."
July 14, 2018
"On a plus nice staff in the restaurants & bar."
May 20, 2018
"The location of the hotel was very convenient."
August 31, 2018
"This is best hotel located in the heart of melbourne city."
March 7, 2018
Sitting right in the heart of Melbourne, this property is surrounded by wonderful places you should visit. The popular attractions include shopping precincts, theaters, galleries, bars, and restaurants. Just a stones' throw away from vibrant Bourke St. Mall, Federation Square, Southbank, Her Majesty's and Regent Theaters, Queen Victoria Markets, and Melbourne Central Shopping Complex, it is an ideal location for leisure travelers. The property features spacious and contemporary rooms that are well furnished. It also offers amenities like TV, DVD players with a DVD library, satellite channels, mini bars, toasters, personal safes, and internet access. Pullman Melbourne on Swanston is a great hotel that is well appointed and an excellent choice.
"A complimentary moisturiser would have been welcome."
September 14, 2017
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 12 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show reviews that mention
Right smack in the shopping belt and near to the Chinatown. Service from Reception to Housekeeping was excellent. Would given full stars if not for the “hotel manager”. Booked a family room(double bedded room) which accommodates 3 adults and 1 child( stay for free if below 11). On the day of check-in, I requested for add. rollaway bed and is willing to pay additional $60/night as I have another child whom joined me. Recept said he will check for availability and they are well aware of my 3 adults and 2 kids situation. Informed me there is no availability when I followed up in the evening again. Hence we use the existing bedding. On the 2nd day, a note was slipped through my room door, duly signed off by the hotel manager. The note was to notify that I will be charged additional $60 per night as I have an extra person. I don’t think it is cool to charge when we are not even given a rollaway bed. And to slip a note through the door instead of calling us to explain is unwelcoming.
The location is good, right in front, there's a tram station (free tram zone). Along the way, there are plenty of restaurants & eateries, convenient location. Easily access to shopping malls as well. Booked a room with 2 queen size beds, comfy beds but pillows are too soft. Hotel room is in decent size. Kids have space to move around. Bathroom is clean, and with handheld shower.
Great accommodation but Non-Existent Room Service”
Recently stayed here when I needed to book at the last minute for university. The recently renovated room was fantastic: very comfortable bed, nicely appointed room with large television, couch and some funky lighting options in the room. The only negative of my stay was the non-existent room service. Despite attempting all means of contact there was no reply, and after 2 hours I gave up and went to bed hungry! When I event left personal feedback through an email there was no response from the hotel. Obviously, there isn’t any care or concern to follow up on guest experience and feedback. I certainly won’t be staying here again!
I check in yesterday and we are two adults two baby. We r tired and sleep at 12 o'clock... Around three o'clock I smell a very strong smell. We open the door and the window, the smell still very strong which make me uncomfortable and two babys are crying. It smells like we a in a septic tank.... Horrible!! I am not sure if its have any health effects. I make three phone call to the front desk and they just come and spray some air fresher until I tell them I need move to another room.... They give me a another room card and it's a very old room... I paid 250 dollars per night and get this kid of service..... What else I can say??? Where is the smell coming from.. The staff just try to hide the truth. I believe they know that before I move in... I am very sleep now and I did not get a good rest. I don't know how they are going to solve the problem and if the smell will come out this night... Do not stay in this hotel! Definitely waste you money! Angry angry angry. The staff here don't know anything about customer service! They are not in bad manner but they did not solve the problem for the guests. this is very important for the company!!!
Location is very good in cbd
The location of the hotel was very convenient. It was central to everything in Melbourne. The service was absolutely amazing. I would definitely recommend this hotel due to their outstanding service and happy and cheerful personality of all the staff. Rooms were kept cleaned and tidy without interrupting my routine and schedule. Price was reasonable. As they are currently undergoing renovation, i dare say in the coming months, the facility will look and feel a lot better than my current experience. However i am extremely pleased with my stay. If i had to change one thing - i wished the pool was bigger and prettier. but overall it is a 10/10 experience.
Won’t be back”
First room really old and smelly , wonderful friendly staff moved us to lovely room the next day however it’s far to noisy . The rooms are not insulated from the street noise ... trams every few minutes and crowds yelling . Location great how ever am happy to have checked out
The location was perfect, smacked right in the middle of the city centre. It is very convenient to walk everywhere, if not, the free trams in the city centre can take you to further places. Check in and out were a breeze. Room was tidied up daily on cue. Room decorations could be aging a little but this does not compromise on its comfort. I will definitely be back!
Very good location. Tram is in front of the hotel. In free tram zone. Very near to shopping mall like QV mall, David jones and Myer. Also near to halal food restoran like Nelayan Restoran and block M. Very friendly staff. Hotel room spacious with 2 Queen bed, suitable for us with small children.
Great Location ”
The hotel was in an excellent location, it is right at the start of Chinatown street and is just a 10 minutes walk from the flinders station and certainly a short walk to anywhere within the city. this hotel also offers a $15 per 24hr\entry parking which is great when you are driving. the staff is always friendly, efficient, and greets you with a smile
Located in the CBD, an awesome place! ”
The Swanston Hotel Grand Mercure is a great place to stay if you want to be in the CBD. It's right in front to a tram stop, inside the free tram zone. It's within walking distance to Yarra River and St Paul's church as well as Victoria Market. The room is clean and the staff friendly. From getting taxis for us to sorting out our LeAccor memberships, the staff did help us quite a fair bit!
What a great spot! When we arrived in our room it was an awkward shape with a pillar in the centre. But I asked if we could move and it was no trouble whatsoever. The staff were lovely and our new room was really big and comfy.
Great location ”
The hotel is just right in the heart of the shopping centre, furthermore it is just near the corner of China town where food isn't a problem. The hotel security is tight, front glass door closed at 10.30pm and guest shall use the key card to flash at front door so that the door can be open. I am generally a nature lover therefore I didn't place the card at the door and didn't request for my room to be housekeep but surprisingly when I got back from the day trip, my room had been housekept. Towel had been changed, the plastic bag where I put my shoes had been threw away. Housekeeper should fully understand that unless it is requested by guest, they shouldn't throw away anything that they thought the guest doesn't want. Attempted to request for any toothbrush from the housekeeper who is servicing next room but they don't seems like understand what you are saying. Sound proof on the room wall need to be improve, you practically can hear anything from next door especially when there are some sexual activities going on middle of the night. Overall I will give the hotel a 4 stars.
Clean and spacious with areas for improvement...”
Frankly quite disappointed as the bedroom looks old and cold with no cosy feeling of the usual hotel. The bathroom was well equipped. Very satisfied with the location whereby shopping malls and major places of interest were within walking distance. Areas of improvement: , no complimentary in room wifi , lack of cosy feeling
We spent one night here with our 2 young grandchildren,and it was perfect for us.We would love to come here again.We had 2 double beds,lots of room,large windows,and even microwave and toaster-plus hot chocolate powder!Unfortunately we had no time to use the swimming pool,but it would have been an extra treat. We did treat ourselves to the buffet breakfast,$16 each was very reasonable,no charge for the children,and it was very good.We highly recommend this hotel.
Lovely hotel near to everything”
My stay was more than satisfactory except for the weather (raining). Love the location though the hotel is a little hidden. Even the taxi man can't locate the exact entrance. The main entrance is only accessible by tram.
Great location & spacious room”
I stayed in the Swanston Hotel Grand Mercure for 4 nights and I was impressed. Although it is a fairly old hotel (the carpet gave this away), it was well maintained and clean. I stayed in a twin room and the room was very spacious with 2 double beds. The bathroom too was comparatively big - for a city hotel. Location wise, it was excellent as it was right smack in the city and there was a tram stop outside the hotel. The breakfast deal at the Louden at AUD15 per person was great. If I have to pick on one thing, it would be the fact that the access to this hotel by car was not very conducive. Swanston Street is closed to all vehicles other than trams. Access to pick up guests was through Little Bourke Street and the lane was narrow. Otherwise, I would highly recommend this hotel for people who would like to stay in the city and have easy access to get to places around and outside of Melbourne as the train station too is closeby.
Nice cosy rooms”
Superb location and opposite Chinatown. Lots of food and shops. Transport is not a problem either as the trams are just outside the hotel. Look for Extragreen travel agency opposite the road towards the left for great bargains on day tours! I went to great ocean road for only $45! Hotel room is clean and late check out was given. Just that the heater wasn't working too well.
Great Hotel-Good Location”
hotel location was great: few step to: convenien store, restaurant,china town. hotel staff was friendly and helpful-room was spacees and clean. some tips from airport to hotel: can take skybus from airpoty direct to hotel,cost only$17 & $28 for return cheaper than taxi.
i was there in melb without booking any hotel yet so i serch on agoda and find a room at the swanston hotel. there are good staff but because of a lot people were checking in, it's not fast enough. the room here is quite big, bigger than rendezvous, but no free wifi. my night here is perfect. location is wonderful. everything is impressive. really recommend to stay there.