Pullman Melbourne on Swanston
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Classic Queen Bed Pullman Melbourne on Swanston
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Interior view Pullman Melbourne on Swanston
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8.2
Excellent
/10
(673 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Emporium Melbourne140 m
  • State Library of Victoria400 m
  • Old Melbourne Gaol600 m
  • Federation Square650 m
  • Queen Victoria Market1.01 km
  • Melbourne Aquarium1.05 km
  • National Gallery of Victoria1.19 km
  • Melbourne Museum1.21 km
  • Melbourne Cricket Ground1.76 km
  • Shrine of Remembrance2.07 km
  • Free Wi-Fi

    Pullman Melbourne on Swanston

    195 Swanston Street, Melbourne CBD, Melbourne, Australia, - See map
    "Awesome location staff went above and beyond when took my special needs son for the first time who is non verbal 8 years old and still in nappies."
    Effie - July 14, 2018
    Exceptional reputation
    Recommended by 87% of guests
    Fantastic breakfast
    85% positive mentions
    Excellent service
    8.3 rating for service
    Excellent cleanliness
    8.2 rating for cleanliness
    • 560 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    Value for money8.1
    Distance to city center0 km
    Location rating9.5
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.2 km

    Rooms available at Pullman Melbourne on Swanston

    8.1
    Excellent
    Room comfort & quality
    Superior Room 1 King Bed
    Superior Room 1 King Bed
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premium Deluxe King Room with Lounge Access
    Premium Deluxe King Room with Lounge Access
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior Room 2 Queen Beds
    Superior Room 2 Queen Beds
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 2 queen beds
    Enter dates to see prices
    Deluxe Room 1 King Bed
    Deluxe Room 1 King Bed
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite 1 King
    Deluxe Suite 1 King
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior King Room with Lounge Access
    Superior King Room with Lounge Access
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior King room with Club Lounge Access
    Superior King room with Club Lounge Access
    ...
    • Room size: 38 m²/409 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Twin Standard
    Twin Standard
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Classic Queen Bed
    Classic Queen Bed
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices

    What people love about Pullman Melbourne on Swanston

    • 10.0
      Exceptional
      Staff 

      "The great service and facilities are fantastic."

      Effie

      |

      July 14, 2018

    • 6.0
      Review score
      Staff 

      "On a plus nice staff in the restaurants & bar."

      Deborah

      |

      May 20, 2018

    • 9.2
      Exceptional
      Location

      "The location of the hotel was very convenient."

      Tracey

      |

      August 31, 2018

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    More about Pullman Melbourne on Swanston

    More about Pullman Melbourne on Swanston

    7.6
    Very good

    "This is best hotel located in the heart of melbourne city."

    Ayu

    |

    March 7, 2018

    An overview

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    Most talked about facilities

    Housekeeping
    58 mentions
    Internet
    18 mentions
    Breakfast
    17 mentions
    Food & Dining
    10 mentions

    What they offer

    8.8
    Excellent

    "A complimentary moisturiser would have been welcome."

    SHELLEY

    |

    September 14, 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Full English/Irish

    Restaurants on site

    Louden Kitchen & Grill
    Cuisine:Australian
    Soul Cafe
    No additional information available

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Soul Cafe
    Australian, Cafe
    Cocoon Bar
    20 m Australian, Bar, Cafe
    The Louden Kitchen & Grill
    60 m Australian, Grill
    American cuisine
    American cuisine
    Trunk
    530 m American, Australian, Gluten Free
    Walkers Doughnuts
    540 m American, Fast food
    The Bank on Collins
    540 m American, Australian, Bar
    Asian cuisine
    Asian cuisine
    Sam Sam Korean Fried Chicken
    20 m Asian, Korean
    GoGo Sushi
    30 m Asian, Japanese, Sushi
    Claypot King
    30 m Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Pullman Melbourne on Swanston from real guests

    Overall rating
    8.2
    Excellent
    From 715 reviews
    Provided by verified guests of
    Agoda Reviews (673)Booking.com Reviews (42)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.2
    Facilities7.7
    Location9.5
    Room comfort and quality8.1
    Service8.3
    Value for money8.1
    High score for Melbourne
    Rating
    9+ Exceptional (132)
    8-9 Excellent (139)
    7-8 Very Good (170)
    6-7 Good (46)
    <6 Below Expectation (45)
    Time of the year
    Mar - May (126)
    Jun - Aug (159)
    Sep - Nov (145)
    Dec - Feb (102)
    All guests (673)
    All room types
    All languages

    Show reviews that mention 

    Showing 532 verified guest comments
    12345
    9.2
    Exceptional
    SU from Singapore
    Family with teens
    Superior Room 2 Queen Beds
    Stayed 6 nights in June 2019

    Great location”

    Right smack in the shopping belt and near to the Chinatown. Service from Reception to Housekeeping was excellent. Would given full stars if not for the “hotel manager”. Booked a family room(double bedded room) which accommodates 3 adults and 1 child( stay for free if below 11). On the day of check-in, I requested for add. rollaway bed and is willing to pay additional $60/night as I have another child whom joined me. Recept said he will check for availability and they are well aware of my 3 adults and 2 kids situation. Informed me there is no availability when I followed up in the evening again. Hence we use the existing bedding. On the 2nd day, a note was slipped through my room door, duly signed off by the hotel manager. The note was to notify that I will be charged additional $60 per night as I have an extra person. I don’t think it is cool to charge when we are not even given a rollaway bed. And to slip a note through the door instead of calling us to explain is unwelcoming.

    Reviewed June 11, 2019
    7.6
    Very good
    WAN from Singapore
    Family with young children
    Superior Room 2 Queen Beds
    Stayed 5 nights in May 2019

    Great location”

    The location is good, right in front, there's a tram station (free tram zone). Along the way, there are plenty of restaurants & eateries, convenient location. Easily access to shopping malls as well. Booked a room with 2 queen size beds, comfy beds but pillows are too soft. Hotel room is in decent size. Kids have space to move around. Bathroom is clean, and with handheld shower.

    Reviewed June 24, 2019
    8.4
    Excellent
    Stephen
    Business traveler
    Superior Room 1 King Bed
    Stayed 1 night in March 2019

    Great accommodation but Non-Existent Room Service”

    Recently stayed here when I needed to book at the last minute for university. The recently renovated room was fantastic: very comfortable bed, nicely appointed room with large television, couch and some funky lighting options in the room. The only negative of my stay was the non-existent room service. Despite attempting all means of contact there was no reply, and after 2 hours I gave up and went to bed hungry! When I event left personal feedback through an email there was no response from the hotel. Obviously, there isn’t any care or concern to follow up on guest experience and feedback. I certainly won’t be staying here again!

    Reviewed March 30, 2019
    2.4
    Yingliang from Australia
    Family with young children
    Deluxe Room 1 King Bed
    Stayed 3 nights in February 2019

    Horrible ”

    I check in yesterday and we are two adults two baby. We r tired and sleep at 12 o'clock... Around three o'clock I smell a very strong smell. We open the door and the window, the smell still very strong which make me uncomfortable and two babys are crying. It smells like we a in a septic tank.... Horrible!! I am not sure if its have any health effects. I make three phone call to the front desk and they just come and spray some air fresher until I tell them I need move to another room.... They give me a another room card and it's a very old room... I paid 250 dollars per night and get this kid of service..... What else I can say??? Where is the smell coming from.. The staff just try to hide the truth. I believe they know that before I move in... I am very sleep now and I did not get a good rest. I don't know how they are going to solve the problem and if the smell will come out this night... Do not stay in this hotel! Definitely waste you money! Angry angry angry. The staff here don't know anything about customer service! They are not in bad manner but they did not solve the problem for the guests. this is very important for the company!!!

    Reviewed March 01, 2019
    9.2
    Exceptional
    sofian from Indonesia
    Family with teens
    Superior Room 2 Queen Beds
    Stayed 2 nights in June 2019

    Location”

    Location is very good in cbd

    Reviewed June 25, 2019
    9.2
    Exceptional
    Tracey from Australia
    Group
    Stayed 4 nights in August 2018

    AMAZING STAFF”

    The location of the hotel was very convenient. It was central to everything in Melbourne. The service was absolutely amazing. I would definitely recommend this hotel due to their outstanding service and happy and cheerful personality of all the staff. Rooms were kept cleaned and tidy without interrupting my routine and schedule. Price was reasonable. As they are currently undergoing renovation, i dare say in the coming months, the facility will look and feel a lot better than my current experience. However i am extremely pleased with my stay. If i had to change one thing - i wished the pool was bigger and prettier. but overall it is a 10/10 experience.

    Reviewed August 31, 2018
    8.0
    Excellent
    Trisha from Australia
    Couple
    Stayed 5 nights in December 2017

    Won’t be back”

    First room really old and smelly , wonderful friendly staff moved us to lovely room the next day however it’s far to noisy . The rooms are not insulated from the street noise ... trams every few minutes and crowds yelling . Location great how ever am happy to have checked out

    Reviewed December 12, 2017
    8.3
    Excellent
    Charmaine from Singapore
    Family with young children
    Stayed 4 nights in December 2015

    Great location”

    Location, comfort and staff efficiency

    The location was perfect, smacked right in the middle of the city centre. It is very convenient to walk everywhere, if not, the free trams in the city centre can take you to further places. Check in and out were a breeze. Room was tidied up daily on cue. Room decorations could be aging a little but this does not compromise on its comfort. I will definitely be back!

    Reviewed December 31, 2015
    10.0
    Exceptional
    CHE from Malaysia
    Family with young children
    Stayed 4 nights in November 2015

    Good location”

    Location, clean, friendly staff

    Very good location. Tram is in front of the hotel. In free tram zone. Very near to shopping mall like QV mall, David jones and Myer. Also near to halal food restoran like Nelayan Restoran and block M. Very friendly staff. Hotel room spacious with 2 Queen bed, suitable for us with small children.

    Reviewed December 02, 2015
    8.0
    Excellent
    Jaslyn from Singapore
    Business traveler
    Stayed 1 night in October 2015

    Great Location ”

    Location, Staff

    The hotel was in an excellent location, it is right at the start of Chinatown street and is just a 10 minutes walk from the flinders station and certainly a short walk to anywhere within the city. this hotel also offers a $15 per 24hr\entry parking which is great when you are driving. the staff is always friendly, efficient, and greets you with a smile

    Reviewed October 29, 2015
    9.0
    Exceptional
    Alvin from Singapore
    Couple
    Stayed 2 nights in September 2015

    Located in the CBD, an awesome place! ”

    Location, cleanliness and the service

    The Swanston Hotel Grand Mercure is a great place to stay if you want to be in the CBD. It's right in front to a tram stop, inside the free tram zone. It's within walking distance to Yarra River and St Paul's church as well as Victoria Market. The room is clean and the staff friendly. From getting taxis for us to sorting out our LeAccor memberships, the staff did help us quite a fair bit!

    Reviewed September 12, 2015
    9.0
    Exceptional
    Catherine from Australia
    Couple
    Stayed 2 nights in January 2015

    Great location!”

    Location, location, location!

    What a great spot! When we arrived in our room it was an awkward shape with a pillar in the centre. But I asked if we could move and it was no trouble whatsoever. The staff were lovely and our new room was really big and comfy.

    Reviewed March 21, 2015
    8.3
    Excellent
    Chee from Malaysia
    Solo traveler
    Stayed 4 nights in August 2014

    Great location ”

    Location, Location & Location

    The hotel is just right in the heart of the shopping centre, furthermore it is just near the corner of China town where food isn't a problem. The hotel security is tight, front glass door closed at 10.30pm and guest shall use the key card to flash at front door so that the door can be open. I am generally a nature lover therefore I didn't place the card at the door and didn't request for my room to be housekeep but surprisingly when I got back from the day trip, my room had been housekept. Towel had been changed, the plastic bag where I put my shoes had been threw away. Housekeeper should fully understand that unless it is requested by guest, they shouldn't throw away anything that they thought the guest doesn't want. Attempted to request for any toothbrush from the housekeeper who is servicing next room but they don't seems like understand what you are saying. Sound proof on the room wall need to be improve, you practically can hear anything from next door especially when there are some sexual activities going on middle of the night. Overall I will give the hotel a 4 stars.

    Reviewed September 04, 2014
    8.0
    Excellent
    Cora from Singapore
    Solo traveler
    Stayed 4 nights in May 2014

    Clean and spacious with areas for improvement...”

    1) Clean 2) Spacious 3) Centrally located

    Frankly quite disappointed as the bedroom looks old and cold with no cosy feeling of the usual hotel. The bathroom was well equipped. Very satisfied with the location whereby shopping malls and major places of interest were within walking distance. Areas of improvement: , no complimentary in room wifi , lack of cosy feeling

    Reviewed May 12, 2014
    10.0
    Exceptional
    Suzanne from Australia
    Family with young children
    Stayed 1 night in October 2013

    Excellent stay”

    Great position, large room, good well priced breakfast.

    We spent one night here with our 2 young grandchildren,and it was perfect for us.We would love to come here again.We had 2 double beds,lots of room,large windows,and even microwave and toaster-plus hot chocolate powder!Unfortunately we had no time to use the swimming pool,but it would have been an extra treat. We did treat ourselves to the buffet breakfast,$16 each was very reasonable,no charge for the children,and it was very good.We highly recommend this hotel.

    Reviewed October 21, 2013
    9.3
    Exceptional
    Choy from Malaysia
    Couple
    Stayed 3 nights in May 2013

    Lovely hotel near to everything”

    Clean, big room, comfortable and centrally located

    My stay was more than satisfactory except for the weather (raining). Love the location though the hotel is a little hidden. Even the taxi man can't locate the exact entrance. The main entrance is only accessible by tram.

    Reviewed June 07, 2013
    8.3
    Excellent
    Padthmavathy from Malaysia
    Solo traveler
    Stayed 3 nights in September 2012

    Great location & spacious room”

    Excellent location. Spacious room. Very clean. Excellent housekeeping.

    I stayed in the Swanston Hotel Grand Mercure for 4 nights and I was impressed. Although it is a fairly old hotel (the carpet gave this away), it was well maintained and clean. I stayed in a twin room and the room was very spacious with 2 double beds. The bathroom too was comparatively big - for a city hotel. Location wise, it was excellent as it was right smack in the city and there was a tram stop outside the hotel. The breakfast deal at the Louden at AUD15 per person was great. If I have to pick on one thing, it would be the fact that the access to this hotel by car was not very conducive. Swanston Street is closed to all vehicles other than trams. Access to pick up guests was through Little Bourke Street and the lane was narrow. Otherwise, I would highly recommend this hotel for people who would like to stay in the city and have easy access to get to places around and outside of Melbourne as the train station too is closeby.

    Reviewed October 03, 2012
    8.7
    Excellent
    FRANCIS from Singapore
    Couple
    Stayed 3 nights in September 2012

    Nice cosy rooms”

    Great location

    Superb location and opposite Chinatown. Lots of food and shops. Transport is not a problem either as the trams are just outside the hotel. Look for Extragreen travel agency opposite the road towards the left for great bargains on day tours! I went to great ocean road for only $45! Hotel room is clean and late check out was given. Just that the heater wasn't working too well.

    Reviewed September 15, 2012
    8.3
    Excellent
    BOON from Malaysia
    Family with young children
    Stayed 3 nights in August 2012

    Great Hotel-Good Location”

    Hotel with Small Casino

    hotel location was great: few step to: convenien store, restaurant,china town. hotel staff was friendly and helpful-room was spacees and clean. some tips from airport to hotel: can take skybus from airpoty direct to hotel,cost only$17 & $28 for return cheaper than taxi.

    Reviewed September 07, 2012
    9.0
    Exceptional
    Wai from Thailand
    Family with teens
    Stayed 1 night in May 2012

    Great room”

    Big room great location

    i was there in melb without booking any hotel yet so i serch on agoda and find a room at the swanston hotel. there are good staff but because of a lot people were checking in, it's not fast enough. the room here is quite big, bigger than rendezvous, but no free wifi. my night here is perfect. location is wonderful. everything is impressive. really recommend to stay there.

    Reviewed May 23, 2012
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    Pullman Melbourne on Swanston
    |Excellent 8.2
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    • Exceptional location
    • Emporium Melbourne
    • Flinders Street Railway Station is within 0.56 km