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Pullman Melbourne on Swanston
Pullman Melbourne on Swanston
Pullman Melbourne on Swanston
Pullman Melbourne on Swanston
Pullman Melbourne on Swanston
Pullman Melbourne on Swanston
Pullman Melbourne on Swanston

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8.9

Excellent

655 reviews

655 reviews

Housekeeping2
See map

9.8

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
David Jones

40 m

Caledonian Lane

90 m

Union Lane

110 m

Princes Bridge

110 m

Street Art

120 m

Popular landmarks
Block Arcade

270 m

Eureka Skydeck

930 m

Queen Victoria Market

950 m

SEA LIFE Melbourne Aquarium

1.1 km

National Gallery of Victoria

1.1 km

Closest landmarks
Creelman's Pharmacy

90 m

Melbourne Vistor Booth

120 m

Section 8 Bar

150 m

Gallery Freya

160 m

Golden Square Car Park

170 m

Pullman Melbourne on Swanston

195 Swanston Street, Melbourne CBD, Melbourne, Australia, 3000 - See map

Make your best journey to Melbourne with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. It's centrally located in Melbourne CBD only 600 m from public transport, so that you'll have easy access to local areas. Don't leave before paying a visit to the famous Royal Botanic Gardens Victoria. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Melbourne

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Melbourne every 23 minutes on Agoda.com
Value for money8.3
Distance to city center0 km
Location rating9.8
Nearest airportEssendon Airport (MEB)
Distance to airport11.2 km

Rooms available at Pullman Melbourne on Swanston

Superior King room with Club Lounge Access
...
  • Room size: 38 m²/409 ft²
  • Outdoor view
  • 1 queen bed
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Premium Executive Room
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed
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Deluxe Room 1 King Bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Premium Deluxe Room 1 King Bed
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 1 king bed
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Premium Deluxe Room, Lounge Access, 1 King Bed
...
  • Outdoor view
  • Non-smoking
  • 1 king bed
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Classic Queen Bed
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 queen bed
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Superior Room 2 Queen Beds
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 2 queen beds
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Superior Room 1 King Bed
...
  • Outdoor view
  • Shower
  • 1 king bed
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Superior Room, Lounge Access, 1 King Bed
...
  • Outdoor view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Twin Standard
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 double beds
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Frequently asked questions

What time is check-in and check-out at Pullman Melbourne on Swanston?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pullman Melbourne on Swanston?

Pullman Melbourne on Swanston is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pullman Melbourne on Swanston also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pullman Melbourne on Swanston has a car park that's close to the hotel. Parking is available for a fee of 22 AUD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Pullman Melbourne on Swanston?

Wake up to a great à la carte breakfast at Pullman Melbourne on Swanston. Adults can enjoy breakfast offered with an additional charge of 25 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pullman Melbourne on Swanston?

Pullman Melbourne on Swanston features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.

What is the smoking policy at Pullman Melbourne on Swanston?

Pullman Melbourne on Swanston does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Pullman Melbourne on Swanston?

Yarra Trams is the closest train, metro, or bus station, about 90 m away from Pullman Melbourne on Swanston.

What restaurants are nearby Pullman Melbourne on Swanston?

Restaurants including Soul Cafe, Sam Sam Korean Fried Chicken and Cocoon Bar are popular in Pullman Melbourne on Swanston’s neighborhood which is known as Melbourne CBD.

What popular shopping places are close to Pullman Melbourne on Swanston?

Shopping options in Pullman Melbourne on Swanston’s Melbourne CBD neighborhood include Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Pullman Melbourne on Swanston?

Pullman Melbourne on Swanston’s location in the Melbourne CBD neighborhood makes it close to famous attractions including Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular natural sightseeing spots are close to Pullman Melbourne on Swanston?

Pullman Melbourne on Swanston’s nearby natural sights include Richmond Rowing Club, Mercantile Rowing Club and Melbourne Grammar Rowing Club located in the same Melbourne CBD area.

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Explore the neighborhood

What people love about Pullman Melbourne on Swanston

  • 9.6

    Exceptional
    Location

    "The locality is excellent with steps to chinatown N all amenities..."

    Pauline

    |

    June 20, 2022

  • 8.8

    Excellent

    "I would definitely come back."

    Gareth

    |

    March 20, 2020

  • 10

    Exceptional
    Staff 

    "Everything is good, staff is good, location very very very nice."

    Ding

    |

    March 16, 2020

Overall rating:

8.9

Excellent
655 reviews
Cleanliness
8.8
Facilities
8.3
Location
9.8
Read all reviews >
What travelers say they love:
Great location and very nice looking hotel
Hayley from Australia
Couple
More about Pullman Melbourne on Swanston

More about Pullman Melbourne on Swanston

Pullman Melbourne on Swanston

For travelers who want to take in the sights and sounds of Melbourne, Pullman Melbourne on Swanston is the perfect choice. Its convenient location right in the city center allows you more time to see all that Melbourne has to offer. Enjoy more possibilities on your vacation at Pullman Melbourne on Swanston, with its convenient location just 2.0 km from the Royal Botanic Gardens Victoria. Did you know? Flinders Street Railway Station is just 600 m away, putting you incredibly close to one of the city's transportation systems.
All offerings provided by Pullman Melbourne on Swanston help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Melbourne even more convenient.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Pullman Melbourne on Swanston. For health reasons, smoking is not permitted anywhere inside the hotel.
A range of amenities is offered in guestrooms at Pullman Melbourne on Swanston. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Pullman Melbourne on Swanston. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Around the property

Don't spend all your time inside while in Melbourne! Cheer on the local team at Melbourne Cricket Ground (MCG) located 1.8 km away, or just buy some authentic gear and memorabilia to show your support. Be sure to stop by Eureka Skydeck located 920 m away, one of the most famous of all local landmarks.

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Amenities and facilities
Excellent
Facilities

8.3

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [nearby]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Accessible by elevator
  • Bathrobes
  • Carpeting
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Fan
  • Hair dryer
  • Heating
  • Hypoallergenic
  • Individual air conditioning
  • Iron and ironing board
  • Laptop safe box
  • Linens
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Smoke alarm
  • Socket near the bed
  • Soundproofing
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Walk-in shower
  • Wine glasses
Food and dining
Breakfast options
  • American
  • Full English/Irish
Restaurants on site

Louden Kitchen & Grill

  • Cuisine: Australian

Soul Cafe

  • No additional information available
Location
195 Swanston Street, Melbourne CBD, Melbourne, Australia, 3000
Exceptional
Location

9.8

Airports

  • Essendon Airport (MEB)
    11.2 km 27 min drive
  • Melbourne Airport (MEL)
    19.4 km 30 min drive

Public transportation

  • Yarra Trams
    100 m
  • City Circle Tram
    260 m

Hospital or clinic

  • Creelman's Pharmacy
    90 m

Shopping

  • Block Arcade
    270 m

Convenience store

  • 7 Eleven
    60 m

Cash withdrawal

  • ATM
    40 m
What's nearby

Popular landmarks

  • Block Arcade
    270 m
  • Eureka Skydeck
    930 m
  • Queen Victoria Market
    950 m
  • SEA LIFE Melbourne Aquarium
    1.1 km
  • National Gallery of Victoria
    1.1 km
  • Melbourne Museum
    1.2 km
  • Melbourne Cricket Ground (MCG)
    1.9 km
  • Shrine of Remembrance
    2.1 km
  • Royal Botanic Gardens Victoria
    2.1 km
  • Melbourne Zoo
    3.5 km

Nearby landmarks

  • David Jones
    40 m
  • Caledonian Lane
    90 m
  • Creelman's Pharmacy
    90 m
  • Yarra Trams
    100 m
  • Union Lane
    110 m
  • Princes Bridge
    110 m
  • Street Art
    120 m
  • Curtin House
    120 m
  • Melbourne Vistor Booth
    120 m
  • Bourke Street Mall
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee15 AUD
  • Distance from city center0 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)25 AUD

The property

  • Number of bars/lounges1
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 200
  • Room voltage240
  • Year property opened1987

Parking

  • Daily parking fee22 AUD
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Pullman Melbourne on Swanston from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.8
Facilities8.3
Location9.8
Service8.6
Value for money8.3
High score for Melbourne
Rating
9+ Exceptional (15)
8-9 Excellent (1)
7-8 Very Good (5)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (6)
Jun - Aug (2)
Sep - Nov (5)
Dec - Feb (10)
All guests (56)
All room types
All languages

Show reviews that mention 

Showing 23 verified guest comments
12
9.2
Exceptional
Wenny from Australia
Couple
Superior Room 2 Queen Beds
Stayed 4 nights in December 2019

Great location, nice room”

We have been to Melbourne many times, this is the best hotel in the city, convenient and nice newly renovated hotel, website photos are exactly what we expected. We will stay here again.

Reviewed December 21, 2019

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9.6
Exceptional
Selda from Australia
Family with teens
Superior Room 2 Queen Beds
Stayed 1 night in December 2019

Fantastic”

Omg clean! Love this place Will be my where to stay when staying in Melbourne CBD

Reviewed December 31, 2019

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10.0
Exceptional
Sandi from Australia
Couple
Superior Room 1 King Bed
Stayed 2 nights in February 2020

Faultless stay. ”

We had the perfect stay at the Pullman. The staff were beautiful, our room was lovely and the locate was ideal. We enjoyed peaceful sleep ins in a dark quiet room and we were able to stroll around and enjoy dining, shopping and nearby attractions.

Reviewed February 06, 2020

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10.0
Exceptional
Wing from Hong Kong SAR, China
Couple
Superior Room 1 King Bed
Stayed 2 nights in February 2020

Super nice location”

Great location at the center of CBD, all shopping sites are nearby. Rooms are nice and clean, stylish and with full range of equipment.

Reviewed February 18, 2020

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5.6
Suwandy from Australia
Business traveler
Classic Queen Bed
Stayed 2 nights in November 2019

Didn't worth my money this time.”

I stayed at Pullman for 3 nights. Came back to my room late at night to see that there's a little stain on the Quilt Cover. I could've asked for replacement but i'm too tired and have an early start the next morning so I didnt. Before heading out the next morning, I mentioned this to the reception desk and was promised linens will be changed. I came back later at night to find out that the same stain is still there in the same spot!! Called reception and didnt get any apology but they did send someone to replace the quilt cover. When I asked, I was told that they only change their linen every 5 days or so! He even told me that if I wanted it to be changed daily I need to tell reception although there may be extra charges! That's absolutely horrendous. When I mentioned this to reception upon checking out , he said it's a daily linen change (for free), this indicates that there's the lip-service that they advertise publicly, and there's the actual service. Beware of this hotel!

Reviewed December 04, 2019

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9.2
Exceptional
Kiam from Philippines
Group
Superior Room 2 Queen Beds
Stayed 1 night in February 2020

Exceptional”

The room I got with 2 Queen Beds was really big and could actually fit 5 people! Loved the in-room tablet and bluetooth speaker, made our stay worthwhile. The room was beautifully well designed (good for social media posts) and very quiet. I had the best sleep in the most comfiest bed. Will definitely stay there again!

Reviewed February 16, 2020

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10.0
Exceptional
Christine from Malaysia
Solo traveler
Superior Room 2 Queen Beds
Stayed 2 nights in November 2019

Exceptional”

Strategic location and fantastic room. The hotel staff were accommodating too.

Reviewed November 24, 2019

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9.6
Exceptional
Kiam from Philippines
Group
Superior Room 2 Queen Beds
Stayed 1 night in March 2020

Exceptional”

Second time staying here, never fails to amaze me. Room big enough to fit groups, and had the best sleep in the comfiest bed in a quiet room yet again!

Reviewed March 09, 2020

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10.0
Exceptional
watie from Indonesia
Group
Superior Room 2 Queen Beds
Stayed 5 nights in September 2019

Good service ”

Strategy area, really in the city. You just walk few minutes then you can find any store for shopping & eat. Room was comfortable. Like a lot to stay there.

Reviewed September 11, 2019

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9.2
Exceptional
Dharmesh from Australia
Couple
Stayed 1 night in January 2019

Comfortable and quiet, simple, well located”

Great staff friendliness Best sleep I’ve had in a hotel- comfy bed and quiet Great location Excellent vegetarian breakfast options

Reviewed January 20, 2019

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8.8
Excellent
Gareth from South Africa
Business traveler
Classic Queen Bed
Stayed 3 nights in March 2020

I'd come back”

Very nice hotel in a great location, with easy access to good restaurants and transportation. I would definitely come back.

Reviewed March 20, 2020

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10.0
Exceptional
Bryan from Australia
Couple
Superior Room 2 Queen Beds
Stayed 5 nights in March 2020

Great service and conveniently located”

Great service and a convenient location for a 5 star hotel. Value for money!

Reviewed March 08, 2020

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8.0
Excellent
Raj from Singapore
Solo traveler
Superior Room 1 King Bed
Stayed 2 nights in March 2020

Not quite the 5 star experience”

Great location, great room, just a shame the service fell pretty short of a 5 star experience. Management did apologise for the misgivings and did look to make amends! However, too little too late to really leave a great impression.

Reviewed March 18, 2020

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10.0
Exceptional
Hayley from Australia
Couple
Superior Room 2 Queen Beds
Stayed 1 night in February 2020

Great location”

Great location and very nice looking hotel

Reviewed March 04, 2020

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10.0
Exceptional
Ding from Malaysia
Family with teens
Superior Room 2 Queen Beds
Stayed 2 nights in November 2019

Everything is nice”

Everything is good, staff is good, location very very very nice..

Reviewed March 16, 2020

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8.0
Excellent
Wan from Malaysia
Business traveler
Superior Room 1 King Bed
Stayed 1 night in December 2019

Overall excellent stay but it was understaffed during breakfast so service was terribly slow ”

Overall excellent stay but it was understaffed during breakfast so service was terribly slow

Reviewed December 13, 2019

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9.6
Exceptional
Pauline from Singapore
Family with teens
Superior Room 2 Queen Beds
Stayed 2 nights in June 2022

Beautiful modern hotel”

The locality is excellent with steps to chinatown N all amenities... Definitely will return again

Reviewed June 20, 2022

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10.0
Exceptional
Greg from Australia
Couple
Superior Room 1 King Bed
Stayed 1 night in June 2022

Very Satisfied..100%”

Looking from outside,we thought was a bad choice,until when we go inside the hotel it was magic.Rooms was so spacious,very clean Everywhere is a walking distance no need to spend money on any transport.We didn’t hear any outside noises at all not bad for a hotel right in the middle of the city.We can’t wait to go back

Reviewed June 19, 2022

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7.2
Very good
Lisa from Singapore
Family with teens
Superior Room 2 Queen Beds
Stayed 4 nights in April 2022

Great location and room size”

Had some problems few days ago, but management and staff are kind and responsible. Will come back next time.

Reviewed April 29, 2022

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4.8
Lisa from Singapore
Family with teens
Superior Room 2 Queen Beds
Stayed 3 nights in April 2022

Dont choose this hotel”

Very high priced but service couldnt keep up with the price. Just go to Crown with the same price. Wont choose this hotel next time. Item has been missing from my room, air condition keep going off and on the whole night. Staff didnt do anything about it.

Reviewed April 27, 2022

See room deals

Dear Lisa, Thank you for your time in providing a review. Please allow me to apologize for the inconveniences experienced in regards to the airconditioning in the room. I have asked our Duty Manager to make contact with you today to arrange the time that is convenient for our Maintenance team to fix it. In regards to the missing item, I believe this item has been recovered and returned to you yesterday (28/04/22). The item was accidentally collected as rubbish as they were in a large brown paper bag. Rest assured that we have addressed this matter with the relevant team member to ensure the incident remains isolated. Lastly, I can assure you that our rates are in-line with what similar 5 star hotels in Melbourne CBD are charging. I just want to make it clear that your claimed missing items have been recovered. Once again, we thank you for your feedback & apologies for the inconveniences experienced. Sincerely, Alex Mihardja Executive Assistant

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Pullman Melbourne on Swanston
12
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