The Swanston Hotel Grand Mercure
The Swanston Hotel Grand Mercure
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9.2
Exceptional

"Hotel is very clean with very helpful and friendly staff."

Wei T.

|

April 8, 2018

Classic Queen Bed - Bathroom The Swanston Hotel Grand Mercure
Classic Queen Bed - Bathroom
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Lobby The Swanston Hotel Grand Mercure
Lobby
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Interior view The Swanston Hotel Grand Mercure
Interior view
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Interior view The Swanston Hotel Grand Mercure
Interior view
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See map The Swanston Hotel Grand Mercure
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Exceptional
Location
9.5
See all 6 photos The Swanston Hotel Grand Mercure
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What guests are saying:
Nice place with convenient to everywhere in CBD. STAFF ARE VERY GOOD
Mengjun
Family with young children
Perfect spot for shopping weekend Rooms bit dated but very clean Maybe new pillows would come in handy
NATALIE from Australia
Group
Very good location and superior hotel
Wade from Australia
Couple
Staff not very interested in hotel patrons. Rooms clean, lighting medicore. Aironditioning very drying. A complimentary moisturiser would have been welcome.
SHELLEY from Australia
Solo traveler
Excellent location great facilities and very well all rounf
Wade from Australia
Couple
The hotel is in the heart of the city, close to everything. Very cozy. Will back again for sure
Abdul from Indonesia
Family with young children
there is a tram next to your hotel. location is very great
Givela from Indonesia
Group
I've stayed many times at The Swanston and always find it the best located CBD hotel. Really handy and unusual to have a microwave in a hotel room!
Jenni from Australia
Solo traveler
Nice place
Ira from Indonesia
Couple
Great location, in the heart of the city, sourounded by malls, restaurants and public transports
Azman from Malaysia
Business traveler

The Swanston Hotel Grand Mercure

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 609 reviewsSee what guests said
8.2
/
10
Excellent service
8.3
Recommended by 86% of guests
Value for money8.0
Distance to city center0 km
Location rating9.5
Nearest airportEssendon Airport (MEB)
Distance to airport11.7 km
  • 560 meters to public transportation

  • Located in heart of Melbourne

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.1
Excellent
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Deluxe Suite 1 King
Deluxe Suite 1 King
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
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Deluxe King Room (3 Adults)
Deluxe King Room (3 Adults)
...
  • Room size: 40 m²/431 ft²
  • Shower
  • 1 super king bed
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Classic Queen Bed
Classic Queen Bed
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 queen bed
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Standard Room 2 Double Beds
Standard Room 2 Double Beds
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 2 double beds
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King Studio Room
King Studio Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
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Suite 1 King Bed
Suite 1 King Bed
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
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Superior Queen Room with Two Queen Beds (3 Adults)
Superior Queen Room with Two Queen Beds (3 Adults)
...
  • Room size: 36 m²/388 ft²
  • Shower
  • 2 king beds
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Twin Standard
Twin Standard
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 double beds
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Executive Suite 1 King
Executive Suite 1 King
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Standard Room 1 King Bed
Standard Room 1 King Bed
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Have a question for The Swanston Hotel Grand Mercure?

What people love about the property

  • 7.6
    Very good

    "Great location."

    Jason

    |

    September 25, 2017

  • 9.2
    Exceptional

    "Location is very great"

    Givela H.

    |

    June 30, 2017

  • 9.2
    Exceptional

    "So close to everything, staff friendly and helpful."

    Karen

    |

    July 8, 2016

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More about The Swanston Hotel Grand Mercure

More about The Swanston Hotel Grand Mercure

10.0
Exceptional

"The location, staff is good"

Ding

|

January 2, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
Soul Cafe
Australian, Cafe
Cocoon Bar
20 m Australian, Bar, Cafe
The Louden Kitchen & Grill
60 m Australian, Grill
American cuisine
American cuisine
Trunk
530 m American, Australian, Gluten Free
Walkers Doughnuts
540 m American, Fast food
The Bank on Collins
540 m American, Australian, Bar
Asian cuisine
Asian cuisine
Sam Sam Korean Fried Chicken
20 m Asian, Korean
GoGo Sushi
30 m Asian, Japanese, Sushi
Claypot King
30 m Asian, Chinese

What they offer

8.8
Excellent

"A complimentary moisturiser would have been welcome."

SHELLEY

|

September 14, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Announcements

The property is undergoing renovation from April 23, 2018 to June 30, 2019. There will be some areas affected by the noise from 09:00 AM to 05:00 PM on weekdays.

Real reviews from real guests

Agoda Reviews (609)Booking.com Reviews (2484)
8.2
/
10
Cleanliness8.1
Facilities7.7
Location9.5
Room comfort and quality8.1
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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All guests (609)
All room types

Show reviews that mention 

Showing 509 verified guest comments
12345
8.0
Excellent
virgil from Australia
Couple
Standard Room 1 Queen Size Bed
Stayed 3 nights in November 2018
New Rooms Good But You Have To Pay Extra”
Booked room got an old 80's room with old deco including stained carpets. Shower was in the bath tub which unfortunately was not helpful. Requested a handicap room as we did not want to pay any more, this room I don't know where to start. We ended up paying extra for the new rooms and it was amazing. So until all renovations are completed in this hotel please stay away from the old rooms , also while booking you don't know renovations are on it is only until you pay and get back a confirmation email you get notified that renovations are going on. Now to the good points Location is the best for inner city experience. Staff very helpful and extremely professional. Breakfast buffet average probably will get better once renovations are done. Overall great experience except for the first hiccup.
Reviewed November 20, 2018
9.2
Exceptional
Tracey from Australia
Group
Standard Room 2 Double Beds
Stayed 4 nights in August 2018
AMAZING STAFF”
The location of the hotel was very convenient. It was central to everything in Melbourne. The service was absolutely amazing. I would definitely recommend this hotel due to their outstanding service and happy and cheerful personality of all the staff. Rooms were kept cleaned and tidy without interrupting my routine and schedule. Price was reasonable. As they are currently undergoing renovation, i dare say in the coming months, the facility will look and feel a lot better than my current experience. However i am extremely pleased with my stay. If i had to change one thing - i wished the pool was bigger and prettier. but overall it is a 10/10 experience.
Reviewed August 31, 2018
8.0
Excellent
Trisha from Australia
Couple
Standard Room 1 King Bed
Stayed 5 nights in December 2017
Won’t be back”
First room really old and smelly , wonderful friendly staff moved us to lovely room the next day however it’s far to noisy . The rooms are not insulated from the street noise ... trams every few minutes and crowds yelling . Location great how ever am happy to have checked out
Reviewed December 12, 2017
8.8
Excellent
Diana from Australia
Group
Standard Room 1 Queen Size Bed
Stayed 2 nights in October 2016
Great Location for Shopping ”
I was with a group of girls so we loved the location being in the centre of all the major shops. The bar had only 1 person working there which made it slow getting drinks. The bedroom was big and very comfortable with a good sized bathroom.
Reviewed October 18, 2016
8.3
Excellent
Charmaine from Singapore
Family with young children
Standard Room 2 Double Beds
Stayed 4 nights in December 2015
Great location”
Location, comfort and staff efficiency
The location was perfect, smacked right in the middle of the city centre. It is very convenient to walk everywhere, if not, the free trams in the city centre can take you to further places. Check in and out were a breeze. Room was tidied up daily on cue. Room decorations could be aging a little but this does not compromise on its comfort. I will definitely be back!
Reviewed December 31, 2015
10.0
Exceptional
CHE from Malaysia
Family with young children
Standard Room 2 Double Beds
Stayed 4 nights in November 2015
Good location”
Location, clean, friendly staff
Very good location. Tram is in front of the hotel. In free tram zone. Very near to shopping mall like QV mall, David jones and Myer. Also near to halal food restoran like Nelayan Restoran and block M. Very friendly staff. Hotel room spacious with 2 Queen bed, suitable for us with small children.
Reviewed December 02, 2015
8.0
Excellent
Jaslyn from Singapore
Business traveler
Standard Room 1 Queen Size Bed
Stayed 1 night in October 2015
Great Location ”
Location, Staff
The hotel was in an excellent location, it is right at the start of Chinatown street and is just a 10 minutes walk from the flinders station and certainly a short walk to anywhere within the city. this hotel also offers a $15 per 24hr\entry parking which is great when you are driving. the staff is always friendly, efficient, and greets you with a smile
Reviewed October 29, 2015
9.0
Exceptional
Alvin from Singapore
Couple
Standard Room 2 Double Beds
Stayed 2 nights in September 2015
Located in the CBD, an awesome place! ”
Location, cleanliness and the service
The Swanston Hotel Grand Mercure is a great place to stay if you want to be in the CBD. It's right in front to a tram stop, inside the free tram zone. It's within walking distance to Yarra River and St Paul's church as well as Victoria Market. The room is clean and the staff friendly. From getting taxis for us to sorting out our LeAccor memberships, the staff did help us quite a fair bit!
Reviewed September 12, 2015
9.0
Exceptional
Ann from Singapore
Couple
Standard Room 1 Queen Size Bed
Stayed 3 nights in April 2015
A good choice 4 star hotel”
excellent location, reasonable price and helpful staff
This is our repeat visit. We like our stay here very much as it gives us value for money. The location is very good, convenient and easily accessible. It also has useful facilities like the gym and free wifi.
Reviewed April 09, 2015
9.0
Exceptional
Catherine from Australia
Couple
Standard Room 1 Queen Size Bed
Stayed 2 nights in January 2015
Great location!”
Location, location, location!
What a great spot! When we arrived in our room it was an awkward shape with a pillar in the centre. But I asked if we could move and it was no trouble whatsoever. The staff were lovely and our new room was really big and comfy.
Reviewed March 21, 2015
8.3
Excellent
Chee from Malaysia
Solo traveler
Standard Room 1 Queen Size Bed
Stayed 4 nights in August 2014
Great location ”
Location, Location & Location
The hotel is just right in the heart of the shopping centre, furthermore it is just near the corner of China town where food isn't a problem. The hotel security is tight, front glass door closed at 10.30pm and guest shall use the key card to flash at front door so that the door can be open. I am generally a nature lover therefore I didn't place the card at the door and didn't request for my room to be housekeep but surprisingly when I got back from the day trip, my room had been housekept. Towel had been changed, the plastic bag where I put my shoes had been threw away. Housekeeper should fully understand that unless it is requested by guest, they shouldn't throw away anything that they thought the guest doesn't want. Attempted to request for any toothbrush from the housekeeper who is servicing next room but they don't seems like understand what you are saying. Sound proof on the room wall need to be improve, you practically can hear anything from next door especially when there are some sexual activities going on middle of the night. Overall I will give the hotel a 4 stars.
Reviewed September 04, 2014
8.0
Excellent
Cora from Singapore
Solo traveler
Standard Room 2 Double Beds
Stayed 4 nights in May 2014
Clean and spacious with areas for improvement...”
1) Clean 2) Spacious 3) Centrally located
Frankly quite disappointed as the bedroom looks old and cold with no cosy feeling of the usual hotel. The bathroom was well equipped. Very satisfied with the location whereby shopping malls and major places of interest were within walking distance. Areas of improvement: , no complimentary in room wifi , lack of cosy feeling
Reviewed May 12, 2014
10.0
Exceptional
Chanthep from Laos
Group
Standard Room 1 Queen Size Bed
Stayed 2 nights in December 2013
Downtown hotel ”
location, cleaness, shopping
Excellent location, east of travel by tram. Lots of food nearby, shopping centres are also nearby, very convenient for families. Very comfortable except for the pillows, i am very satisfied , have microwave in room, large window with perfect view of the city. i will definately come back again for sure!!
Reviewed January 03, 2014
10.0
Exceptional
Suzanne from Australia
Family with young children
Standard Room 2 Double Beds
Stayed 1 night in October 2013
Excellent stay”
Great position, large room, good well priced breakfast.
We spent one night here with our 2 young grandchildren,and it was perfect for us.We would love to come here again.We had 2 double beds,lots of room,large windows,and even microwave and toaster-plus hot chocolate powder!Unfortunately we had no time to use the swimming pool,but it would have been an extra treat. We did treat ourselves to the buffet breakfast,$16 each was very reasonable,no charge for the children,and it was very good.We highly recommend this hotel.
Reviewed October 21, 2013
9.3
Exceptional
Choy from Malaysia
Couple
Standard Room 1 Queen Size Bed
Stayed 3 nights in May 2013
Lovely hotel near to everything”
Clean, big room, comfortable and centrally located
My stay was more than satisfactory except for the weather (raining). Love the location though the hotel is a little hidden. Even the taxi man can't locate the exact entrance. The main entrance is only accessible by tram.
Reviewed June 07, 2013
8.0
Excellent
Apri from Indonesia
Group
Standard Room 2 Double Beds
Stayed 3 nights in October 2012
Lovely hotel, Great location”
Clean room, big beds
The hotel location is fabulous and room is spacious and clean. Lots of food choices nearby and tram is just a step away from the hotel. We get twin beds and the beds are pretty big. This place is nothing flashy but we are very comfortable here.
Reviewed October 16, 2012
10.0
Exceptional
Carlo from Philippines
Family with young children
Standard Room 2 Double Beds
Stayed 4 nights in May 2012
Good hotel with great location”
High Class and good location
hotel was situated at the heart of the melbourne cbd with east access to shopping malls and train stations. hotel staff was very polite and courteous. we would gladly recommend this hotel to anyone traveling to melbourne.
Reviewed September 20, 2012
8.7
Excellent
Tony from Malaysia
Business traveler
Standard Room 2 Double Beds
Stayed 6 nights in September 2012
Middle in the city and easy access to anywhere”
Location location location
Perfect room facility and space with this price. Swimming pool was under renovation when I stayed. Gym room is in good condition and you can get the free apple and drink. Receptionist were friendly. Tram station just in front of the hotel. Good for value. Recommend to everyone.
Reviewed September 20, 2012
8.7
Excellent
FRANCIS from Singapore
Couple
Standard Room 2 Double Beds
Stayed 3 nights in September 2012
Nice cosy rooms”
Great location
Superb location and opposite Chinatown. Lots of food and shops. Transport is not a problem either as the trams are just outside the hotel. Look for Extragreen travel agency opposite the road towards the left for great bargains on day tours! I went to great ocean road for only $45! Hotel room is clean and late check out was given. Just that the heater wasn't working too well.
Reviewed September 15, 2012
8.3
Excellent
BOON from Malaysia
Family with young children
Standard Room 2 Double Beds
Stayed 3 nights in August 2012
Great Hotel-Good Location”
Hotel with Small Casino
hotel location was great: few step to: convenien store, restaurant,china town. hotel staff was friendly and helpful-room was spacees and clean. some tips from airport to hotel: can take skybus from airpoty direct to hotel,cost only$17 & $28 for return cheaper than taxi.
Reviewed September 07, 2012
12345
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  • Exceptional location
  • Emporium Melbourne
  • Flinders Street Railway Station is within 0.56 km