The Swiss Hotel Apartment
The Swiss Hotel Apartment
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"The staff where very helpful and polite."

Evan

March 22, 2017

Standard Queen - Bed The Swiss Hotel Apartment
Standard Queen - Bed
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Lobby The Swiss Hotel Apartment
Lobby
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Bathroom The Swiss Hotel Apartment
Bathroom
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Bathroom The Swiss Hotel Apartment
Bathroom
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Very good
Location
7.9
See all 25 photos The Swiss Hotel Apartment
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The Swiss Hotel Apartment

Very good location
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Very good
From 53 reviewsSee what guests said
7.1
Recommended by 88% of guests
  • Airport transfer

  • 670 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
Standard Queen
Standard Queen
...
  • City view
  • 17 m²/183 ft²
  • 1 queen bed
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Junior Suite King
Junior Suite King
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed
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Standard Single Room
Standard Single Room
...
  • 17 m²/183 ft²
  • Shower
  • 1 single bed
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Standard Triple  Room
Standard Triple Room
...
  • City view
  • 27 m²/291 ft²
  • 2 single beds and 1 king be...
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Standard Twin
Standard Twin
...
  • River view
  • 18 m²/194 ft²
  • 2 single beds
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Guestroom
Guestroom
...
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    Standard Twin Room without Breakfast
    Standard Twin Room without Breakfast
    ...
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      Guestroom
      Guestroom
      ...
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        Family Room
        Family Room
        ...
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          Standard Room
          Standard Room
          ...
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            More about The Swiss Hotel Apartment

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            Real reviews from real guests

            Agoda Reviews (53)Booking.com Reviews (153)
            7.1
            Cleanliness7.3
            Facilities6.6
            Location7.9
            Room comfort and quality6.0
            Service7.1
            Value for money7.1
            Provided by verified guests of Agoda
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            Room type
            Standard Queen
            Junior Suite King
            Standard Triple Room
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            Showing 25 verified guest comments
            12
            4.0
            Nge from Malaysia
            Solo traveler
            Standard Queen
            Stayed 1 night in August 2018
            Dissapointing”
            Got a room with defective hair dryer,called reception but no repalcement and nothing.end up checking out and went for another hotel.
            Reviewed September 01, 2018
            6.4
            Good
            Rosidin from Indonesia
            Solo traveler
            Standard Single Room
            Stayed 2 nights in October 2017
            Good for value, very helpfull recepcionist and good price also”
            Good for value, very helpfull recepcionist and good price also
            Reviewed June 24, 2018
            10.0
            Exceptional
            Faidhilah from Brunei Darussalam
            Group
            Standard Triple Room
            Stayed 1 night in May 2017
            Everything is good but..”
            Air conditioning needs to be serviced as soon as possible. Our one night stay there was a pleasant one, other than the quite humid and fixed air temperature. Staff needs to fix air-conditioning problems as soon as possible.
            Reviewed April 30, 2018
            8.4
            Excellent
            Noor from Brunei Darussalam
            Business traveler
            Junior Suite King
            Stayed 1 night in April 2018
            great and comfy place”
            More food for breakfast
            Reviewed April 17, 2018
            6.8
            Good
            Kenneth from Australia
            Business traveler
            Standard Queen
            Stayed 2 nights in September 2017
            Stay there because of location. ”
            Okay
            Reviewed April 09, 2018
            2.8
            Dharmaraj from India
            Business traveler
            Standard Single Room
            Stayed 5 nights in August 2017
            Breakfast”
            Not much options to choose. Not much varieties.
            Reviewed September 27, 2017
            6.8
            Good
            Mohamad from Brunei Darussalam
            Family with young children
            Standard Triple Room
            Stayed 1 night in August 2017
            improper fire emergency procedure”
            We stay at this hotel just to rest. Overall is good. However, one incident happen that make the setback. Fire alarm went off at 5.45am in the morning. Of course its not a drill since there is no announcement early on. We went down via fire escape route to find assembly point which we were not guided to. The receptionist and other staff just do normal day work without any proper procedure. No announcement, no headcount, no proper mustering. My guess is, one of the staff have a smoke break in the building that trigger the alarm. But this was not informed to the people who stay. Dissapointing emergency procedure
            Reviewed September 26, 2017
            8.8
            Excellent
            Evan from Australia
            Solo traveler
            Standard Queen
            Stayed 2 nights in March 2017
            Thanks for the Room Upgrade”
            I had a nice surprise when I arrived at the Swiss Hotel as they gave me an upgrade to a suite. The room itself was excellent value since I was only paying for a standard room (the standard rooms are very nice too). The staff where very helpful and polite. The only real negative is that if you chose the breakfast buffet there isn't much variety. However this is probably due to the local market conditions.
            Reviewed March 22, 2017
            7.6
            Very good
            Hazimah from Brunei Darussalam
            Solo traveler
            Standard Queen
            Stayed 1 night in February 2017
            Bathroom cleanliness needs to improve”
            I've stayed many times & for every stay, there is always a hair or two in the bathtub on the bathmat.
            Reviewed February 20, 2017
            8.8
            Excellent
            Siti from Brunei Darussalam
            Family with teens
            Standard Triple Room
            Stayed 1 night in January 2017
            Clean no frills hotel”
            The hotel is clean and cheap and located right in the center of KB town
            Reviewed January 30, 2017
            8.8
            Excellent
            Hazimah from Brunei Darussalam
            Couple
            Standard Queen
            Stayed 1 night in December 2016
            Friendly staff!”
            Every single one smiled & greeted me.
            Reviewed January 20, 2017
            7.6
            Very good
            Ginny from Malaysia
            Business traveler
            Standard Queen
            Stayed 1 night in November 2016
            OK for a night stay”
            Booked this time without breakfast. Good value without breakfast. Centrally located with many food choices. Cleanliness ok.
            Reviewed December 06, 2016
            7.6
            Very good
            Ginny from Malaysia
            Business traveler
            Standard Queen
            Stayed 1 night in October 2016
            Good location”
            Good location. Room size a bit too small for my liking but acceptable. Breakfast can be very much improved. Will opt out for breakfast in the future.
            Reviewed December 06, 2016
            8.4
            Excellent
            Ahmad from Malaysia
            Family with young children
            Standard Triple Room
            Stayed 1 night in May 2016
            Definitely a favourite in Kuala Belait”
            Been here before circa 2005-2009, so this trip is kinda a trip down memory lane. Certain things have changed but the hotel is still awesome as before.
            Reviewed August 27, 2016
            10.0
            Exceptional
            Victor from Singapore
            Business traveler
            Standard Queen
            Stayed 2 nights in March 2016
            Good Location for Business & Family Travel”
            Centrally located in the heart of Kuala Belait surrounded by resturant & retail outlets.
            Reviewed July 17, 2016
            6.3
            Good
            Alson from Singapore
            Business traveler
            Standard Queen
            Stayed 1 night in April 2015
            nice hotel”
            room is good and huge, location good
            will stay again
            Reviewed April 27, 2015
            10.0
            Exceptional
            Jing from Malaysia
            Business traveler
            Standard Queen
            Stayed 1 night in March 2015
            Very decent hotel in a good location”
            Clean Room, Friendly and helpful staff, Good Location
            Great, there are nice restaurants around. The italian restaurant in the hotel is great too.
            Reviewed March 19, 2015
            6.3
            Good
            Nor from Malaysia
            Group
            Standard Queen
            Stayed 1 night in February 2015
            average”
            comfy , friendly , good location
            Average
            Reviewed February 09, 2015
            10.0
            Exceptional
            Victor from Singapore
            Business traveler
            Standard Queen
            Stayed 2 nights in January 2015
            Excellent Hotel for Oil & Gas People”
            Location, Food and Hotel Services
            Swiss Hotel provides excellent services in all departments from the moment you check-in and leave the hotel. I was provided a surprise upgrade from Deluxe Room to Suite Room. In addition, the housekeeping responded fast to request. Complimentary snacks like chocolates, biscuits, soft drinks are provided on top of the usual coffee & tea in the room. A reputed Italian restaurant is right at the ground floor of the restaurant that provides a wide spread of international buffet breakfast. Location is right in the heart of Kuala Belait Town where restaurants, retail shops and banks are walking distance around the corner. And you will be able to meet a lot of Oil & Gas people in this Oil Town of Brunei Darussalam. Let Swiss Hotel Apartments be your preferred hotel during your business travel here.
            Reviewed January 18, 2015
            4.0
            Junaidi from Brunei Darussalam
            Couple
            Junior Suite King
            Stayed 1 night in January 2015
            Good location but below expectation”
            Good location
            Stayed in suite room with spouse for one night but breakfast was only given for one. Staff never experienced guests who made booking from Agoda. Bed was stiff n hard. Bathtub was a bit dirty. Only one pair of slippers provided. Iron has different socket type and no adapter given, had to ask for one. No newspaper provided eventhough this was stated in the website. Room service possible but orders will have to be made from restaurants nearby the hotel and hotel would charge 10% for service. Hotel rating as a 3 star hotel seems overated.
            Reviewed January 04, 2015
            12
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