An experience of a lifetime”

This is the first time for me and my family to spend a staycation in a five-star hotel. Great reception, beautiful lounge, and a welcome drink, able to eliminate fatigue due to a long trip to Bandung. We get a pool view room, which is fantastic. This hotel provides tons of joyful memories to my daughter, start from the beach pool, playground, snacks, the breakfast and so on. I'm also grateful that The Mosque is near the hotel, it's amazing. It's a perfect choice for me and my family. Thank you!

Best Luxurious Hotel”

Simply love this hotel.Evrything from its location,food,customer service and cleanliness is first class. I booked the celebrity suite and its spacious. The decorations is all luxuriuos. Will come back again

above my expectation”

I took club premier room , and the benefit of taking club room is above my expectation. Pak Benny, one of the staff at club lounge, was very helpful, he made us feel very welcome at the lounge. thank you,

Very good”

Pro:Nice hotel,good location, clean room. Cons: not much variety of food on breakfast buffet, the room not sound proff eventhough located on high floor (12 floor) as I still can hear the sound of cars and motorcycles during the night.

Perfect stay for my business trip”

After a long tiring day enjoying the hot bath is just heaven and the first ever hotel who provide bath bomb with orange citronella which is kinda soothing. The breakfast is very good, rooftop experience while enjoying the delicious and variety meals. Love everything about the hotel, service and facilities. The staffs are all very nice and considerate. You even got peanuts and apple as snacks.

Over all good”

Near to Trans Studio

a very nice hotel”

This hotel is the best hotel for me at Bandung, because of the location and the hotel it self. The staff is very kind and very helpful. When i go to Bandung again, i am sure i will choose this hotel again

The Trans Luxury Hotel - luxury experience in Bandung”

Stayed in the Premier Room of the Trans Bandung and luxury greeted you instantly walking into the lobby. All corners of the hotels is luxuriously furnished with a great location of the Trans Mall and the Trans Studio Theme Park which is all connected to the hotel. The rooms are spacious, well maintained and extremely clean, the staff are extremely friendly, polite and responsive, wide spread breakfast buffet, beautifully decorated rooms and nice design touches - all of which translates to the best luxury experience in Bandung!

The Trans Luxury Hotel - a luxurious experience in Bandung”

Stayed in the Club Room of the Trans Bandung and luxury greeted you instantly walking into the lobby. All corners of the hotels is luxuriously furnished with a great location of the Trans Mall and the Trans Studio Theme Park which is all connected to the hotel. The rooms are spacious, well maintained and extremely clean, the staff are extremely friendly, polite and responsive, wide spread breakfast buffet, beautifully decorated rooms and nice design touches - all of which translates to the best luxury experience in Bandung!

Nice hotel but service needs to be improved”

The hotel is very nice and comfortable. The location is excellent. However, the service is not quite the standard of a five star hotel should be because the staff are not very attentive. For example, in the restaurant on the 18th floor where the price is quite expensive, it was hard to find a waiter or waitress that can help you. During breakfast, the waiter or waiters doesn't even ask what kind of drink you want to have. Which I thought is quite basic for a hotel service. It's a nice hotel but it has not reach the international standard of service.

Team spirit is the basis of a good hotel”

I rarely rate hotels, I do not have time enough. However, the Trans Luxury Hotel deserves a few minutes of my time in exchange for a great service and an above-average standard. Friendly service, first-class staff and good supervision of managers make you always close to someone from the crew who will give you information or help. It is worth emphasizing a particularly high-class club lounge team engagement and positiv spirit. I will not mention names because everyone deserves respect and words of praise. In the club lounge I simple felt relaxing. Thank you, I will definitely come back again.

10/10 Hotel ”

+ Great building, the interior looks luxurious. + Excellent services given from every staff. + Hotel nurses and doctors are provided, no need to go and search for other clinics. + Food and drink served at the lobby, 3rd Floor and at the 18th floor are amazingly delicious. + Superb city view from the 18th floor. + Great amenities provided. + Strategic location. The mall, the theme park as well as the mosque are just a walking distance. + Feel like a king/queen. + The Skywalk at the 18th is a bonus.

Perfect”

Gorgeous hotel, clean, spacious, great location (connected to mall), gorgeous facilities. The pool has its own waterslide for kids and a little sandy beach (manmade).... my four year old son LOVED it. The room was big enough for my husband, my son, my mother-in-law and I. We had a great time at Trans Studio, the mall and the pool! Overall, perfect!

Luxury hotel, spacious room but too small swimming pool.”

Staff need to improve their responsiveness. So many times we have to explaine more tgan 1 time if we request something. Good services from TLH staff who deliver our order goods with JD.ID And good service from staff who deliver or order of room service food.

Good Job Trans Luxury Hotel”

Kita sekeluarga sangat senang menginap di hotel ini. Kami pesan 2 kamar, dan dapat connecting family room. Sangat puas. Kamar sangat besar, dan bersih. Kolam renangnya jg gede, super puas. Ada kolam pasir buatan juga, just like a beach. Menu breakfast sangat beraneka ragam. Pasti puas. Terima kasih Trans Luxury. Will come back again someday.

never failed me!”

our second staycation at this hotel.. just perfect.. my son really enjoy the sandy pool. and the staff prepare the room decoration since i gave note celebration our anniversary.. rose petals everywhere and delicious complimentary cake. Thank you Trans!

Lack of safety & Irresponsible management for the accident happened in lobby”

My mother in law fell from the lounge floor to lobby floor ( about 2 feet gap). There is no safety rail and no warning to indicated that both floors are not in the same level. So we took her to hospital & found that she had fractured on her leg & unable to walk. I talked to two different managers on duty & Ms. Fitri- Director of Room about lack of safety of the hotel, they seems to blame her for the fall & do not want to take care responsibility of any expenses of her medical cost. I don't know lawyer in Indonesia & it may be a waste of money to hire one. But if this hotel is operated by International Hotel, this incident would not happened because they would have put safety rail between two floors. Also International hotel would help customer to cover the medical expenses otherwise lawyers in USA would have sue them. I went so far away from USA & want to spent with our family just like in the past, but it is now ruined because lack of safety of this hotel & irresponsible management

Hotel lack of safety & Management irresponsible for the incident happened in lobby”

My mother in law fell from the lounge floor to lobby floor ( about 2 feet gap). There is no safety rail and no warning to indicated that both floors are not in the same level. So we took her to hospital & found that she had fractured on her leg & unable to walk. I talked to two different managers on duty & Ms. Fitri- Director of Room about lack of safety of the hotel, they seems to blame her for the fall & do not want to take care responsibility of any expenses of her medical cost. I don't know lawyer in Indonesia & it may be a waste of money to hire one. But if this hotel is operated by International Hotel, this incident would not happened because they would have put safety rail between two floors. Also International hotel would help customer to cover the medical expenses otherwise lawyers in USA would have sue them. I went so far away from USA & want to spent with our family just like in the past, but it is now ruined because lack of safety of this hotel & irresponsible management.

its a good hotel”

i stayed at this hotel for 2 days, its a good hotel... they have a mall too... the room is so big, comfort....but there is a little things that i dont like about this hotel, i have twins baby girls, everytime i ask them to heated my porrige for my girls they always ask me to pay 50rb ( in indonesian money) its make me feel so not comfort u know... i said its okay to pay it... even then after that they dont charge me but i feel like u know... like oh man.... but its okay at the end they dont charges me anything. but the attidute make me not comfortable enough... but if u ask me about the hotel its good..

Holiday. Relaxation after a long work”

The hotel is superb, but it has a problem, at least form & these who searah for quiet atmosphere. The windows are not sound Prof. For me it is a must. Such. Butiful hotel with all top Class ameneties, luck this vital facility. I have discussed with the hotel management, but to them it is not a Priority. Iam told that Locals, who are Majority of the occupant dont complain. So far I have stayed three times, but I make sure that I have my ear plugs with me.