Location rating score
"We really appreciated the furniture, fittings, size and view from our room and the thoughtful items left for us in the room."
180 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.5|
|Distance to city center||0. Km|
|Nearest airport||Hong Kong International Airport (HKG) - Hong Kong|
|Distance to airport||25.7 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
The Upper House is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1200 HKD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Upper House has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 800 HKD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange car rental for you.
The Upper House does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Upon arrival and right throughout my stay, the staff were exceptional."
June 6, 2018
"Just relaxing locationand place if in business you can get work done."
November 30, 2018
"At night the restaurant is relaxing and atmosphere is positive."
November 30, 2018
Designed for both business and leisure travel, The Upper House is ideally situated in the Hong Kong Admiralty Area, one of the city's most popular locales. This 5-star hotel commands an excellent location and provides access to the city's biggest attractions. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to AMC Pacific Place and the Hong Kong General Chamber of Commerce. The Upper House offers impeccable service and all the essential amenities to invigorate travelers. Disabled facilities, babysitting service, a restaurant, room service, and a bicycle rental service are just a few of the facilities that set this property apart from other hotels in the city. Experience high quality room facilities including Wi-Fi internet access, air conditioning, a television, non smoking rooms, and a mini bar to help you recharge after a long day. The hotel's host of recreational offerings ensures you have plenty to do during your stay. The Upper House is a smart choice for travelers to Hong Kong, offering a relaxed and hassle-free stay every time.
"The hotel offers me a very warming and nice birthday surpris..."
June 28, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
The Upper House
Hong Kong Central
Tsim Sha Tsui
Tsim Sha Tsui
Show reviews that mention
The Upper House is perfect place for a mini getaway. We were upgraded from Studio 70 (City View) to Studio 80 (Harbor View). The view captured Hong Kong in an essence: city in a jungle. We loved the room decor, which was cozy and homey. I would have liked a firmer bed but it was still acceptable. Hotel also provided us with firmer pillows upon request. The bath and rain shower were amazing. I still remember relaxing in the bath in the morning whilst rain was pouring outside. Bathroom amenities were not my favorite though. It would be nice to have aromatherapy products to make it more of a spa-like experience. There is a maxi bar with unlimited soft drinks, juice and snacks. Snacks were not particularly exciting: almonds, M&Ms, Milano chocolate biscuits etc. Hotel also provided a complimentary chocolate birthday cake - it was delicious. All in all, I would recommend staying in the Upper House. You can also look at the staycation packages, which has some great offers.
My favorite hotel”
Everything was perfect! Services such as room upgrade, in-room check-in, high quality room service food, and constant room cleaning made our stay happy and comfortable. Especially, the kindness of the Upper House hoteliers was very impressive. I will definitely come back on our next trip to Hong Kong.
First and foremost the Staff were above exceptional and catered personally to all our needs at all times. Recommendations of restaurants, things to see and do around Hong Kong were alway above expectations. Special mention to Renee, Melina, Kaylee, Ronald and Coley and thanks for making our stay so memorable. The rooms are beautiful and the bathroom amazing. Great view especially from the bar on the top floor. We have travelled to many places around the world and this hotel and staff are at the top of our list. Will definitely stay there again.
Excellent staff, great location & modern, clean facilities”
Upon arrival and right throughout my stay, the staff were exceptional. The location was great and the facilities were clean and up to date. Would highly recommend The Upper House to stay at when in Hong Kong
Upper House delight”
This is rated the best hotel in Hong Kong and we saw why. Magnificent designer room (we had a harbour view 70) excellent service - sending us detail on good local restaurants before we arrived was wonderful. The hotel is pricey, but you definitely get what you pay for. The views from the room were superb and nice touches like free mini bar (for everything except wine and spirits) and excellent espresso machine. We did not want to leave.
5 Star experience”
Beautiful hotel, spacious rooms, mesmerizing views. outstanding service all around from Hotel Management and Guest Experience team.... thank you again for the great restaurant recommendations and street advice during what was an interesting times period in Hong Kong The bar at Café Gray on the 49th floor was amazing. Looking forward to a return visit.
Just a phenomenal stay. Made a dreary trip to Hong Kong refreshing. The bar is phenomenal, quaint, with excellent drinks. The staff were ever helpful and knowledgeable about fantastic finds in the area. My room was, for me top 2 of all time. Lighting, snacks, the waterfall shower - It was just what you would expect on holiday. The bed was bigger than my California king and waking up to the harbor / HK skyline was magnificent.
So glad to have stayed here, amazing rooms with luxurious bathroom. Spacious with views of skyline. Bar with a view. Staff were great. Centrally located in best part of Hong Kong at pacific place. Stroll to peak tram and Hong Kong park. Only downside is that hotel does not have a pool. For these rates I would prefer a hotel with a pool and spa. Would stay again budget allowing.
Stylish Design, Professional Service, and Great Location”
Upper House is one of the 3 House Brands (the other 2 are Opposite House in Beijing and Temple House in Chengdu) of the Swire Group and Upper house is the best! Pros: Very stylish and modern design. Down to detail care and service from the extremely friendly staff. Very spacious and clean room with gorgeous mountain view and harbor view. Tasteful restaurant offers delicious western food and spectacular view of the Kowloon Peninsular. The hotel was right above the Pacific Place shopping mall with easy access to numerous shops, restaurants, supermarkets, and grocery stores. Shangri-La HK Hotel, JW Marriot HK Hotel and Conrad HK Hotel are all within 5-minute walking distance from the Upper House. Cons: There is no elevator on the ground floor. We had to take the escalator to the 1st floor to take the elevator. We travelled with a baby. The baby must be taken out from the stroller every time we get in and out of the hotel. There is no Chinese restaurant. We found it hard to find supplementary food for our baby in the hotel. Conclusion: A very stylish, high end, luxury boutique hotel that is more suitable for a business travel or a romantic vacation than a family travel with young children. Will come back again but most unlikely with a baby.
nice room design ”
Stayed here on the last day of 2018 so we can watch the firework show in the room. Requested a higher floor when I booked the room, however, I was given the lowest floor (38). Don’t know if it’s because there are no higher floor available or it’s because I haven’t stayed at upper house before. Staff didn’t explain. Booked this hotel because I have stayed in Temple House in Chengdu and totally love it. Upper house has a different style, more modern. size of the room is quite big in HongKong. The design makes you feel comfortable. The breakfast tastes good and the view is amazing.
Expensive, but worth it”
This is a great property, and they really know how to treat their guests. I booked this for my wife, and she had a wonderful weekend in Hong Kong with her girlfriends. They felt pampered at the property, and the room was spacious and outfitted with a great complimentary minibar.
Perfect Home Base to explore HK delights”
Upper House was a wonderful ‘home away from home.’ The staff was very helpful in assisting us with all of our requests, whether it be arranging a taxi during peak hours or booking a restaurant. We made full use of the information package consisting of art highlights in the city & details of the Dragaon’s Back hike which Kingston, the staff in charge of us, kindly prepared for us. We also enjoyed the personal touches like leaving cookies & milk in the room on our last night and giving us a box of chocolates on the day of our departure. 😊 Thank you and we hope to back again.
Nice Specialty Hotel but overpriced ”
The hotel was very nice with modern design. Check-in area is a bit small. The rooms are decent size with bathroom the same size as the room which is great for people who enjoy bathrooms. They give you free snacks and drinks which is a nice perk, however wouldn't call it that much of a value since the value of the snacks is almost insignificant compared to the price of the room. The main complaint I would have is the quality of the bed and pillows cannot compare to 5 star hotels even though the price is above some of the other 5 star hotels in Hong Kong.
The best hotel in HK”
Great location. A place where everything is perfect! And above all, the biggest hotel room I’ve ever seen in Hong Kong! Soooooooo nice!
One of the best in HK”
Overall, it was good. If you place more focus on interior design and staff services quality, Upper House will be the best choice in HK. If you would like enjoy the great view of Victoria Harbour, I still think Four Seasons would be better because it is located just in front of the Harbour. Given Upper House is located in Skyscrapers busy area in Admiralty, Harbour view is relatively limited.
Massage Spa salon needed to hold the title of best hotel in Hong Kong ”
Great hotel, good room, good location, but ....... Why not a massage or spa belongs to Upper House would be perfect. They only have in room massage , not ideal for customer who enjoy massage or facial at the hotel salon. It is odd to ask the customer to walk over to either JW, Conrad, Shangri-La to enjoy Massage at other hotel.
Modern hotel with spacious room. Great service. ”
We had a great stay at The Upper House. Service was amazing. Checking in was efficient. The friendly staff, Louis. Brought us to our room. We had a good chat in the elevator and he even offered to arrange for a car to send us to our dinner venue. The same guy check us out. He was really friendly and efficient. If i must pick on something, i think such beautiful hotel could probably use a bigger check in counter. Other than that, everything was great. We will be back.
Worth to go”
Excellent customer service. Staff are friendly and helpful. I’ve longed for staying The Upper House! Spacious room with modern design. What a view! Thank you! I’d definitely come back! :)
Staff in Upper house are so friendly and helpful! Especially a manager call K Ma! Fully explain the details and facilities in our room, very polite, caring, frontline staff pick up room service call within a minute, very effective
many good memories in upper house my last time to meet a girl in my life I will remember this moment forever