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Exterior view, The Upper House Batu Kawan in Penang
The Upper House Batu Kawan
Bathroom, The Upper House Batu Kawan in Penang
Bathroom, The Upper House Batu Kawan in Penang
Coffee shop, The Upper House Batu Kawan in Penang
Entrance, The Upper House Batu Kawan in Penang
Entrance, The Upper House Batu Kawan in Penang

Removed from saved list

8.6

Excellent

2,414 reviews

2,414 reviews

See map
See map

8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Chew's Jetty 22.1 km
Khoo Kongsi 22.5 km
Pinang Peranakan Mansion 22.6 km
Armenian Street 22.7 km
Penang Fort Cornwallis 23.0 km
Cheong Fatt Tze - The Blue Mansion 23.3 km
Kek Lok Si Temple 25.6 km
Batu Ferringhi Beach 33.6 km
Entopia 33.9 km
Escape Theme Park 34.1 km
Nearby landmarks
Central Park 650 m
Bukit Tambun 3.3 km
Bukit Tambun clinic 3.9 km
Pasaran JJ 4.2 km
Bukit Batu Kawan 4.4 km
Bus parking 4.4 km
Bukit Batu Kawan Forest 4.4 km
Taman Idaman Fasa 4 4.7 km
Taman Idaman playground 5.0 km
Bukit Changkat Kledang 5.2 km

The Upper House Batu Kawan

22A, Jalan Vervea 10, Vervea, Bandar Cassia, Simpang Ampat, Bukit Mertajam, Penang, Malaysia, 14110 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bukit Mertajam part of Penang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Golf course [on-site]

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Penang are being booked every minute!
Value for money8.7
Distance to city center5 KM
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport19.4 km

Rooms available at The Upper House Batu Kawan

Standard Double
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 king bed
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Standard Twin
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
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Premier King
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Executive King Room
...
  • Room size: 15 m²/161 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Executive Twin Room
...
  • Room size: 15 m²/161 ft²
  • Outdoor view
  • 2 single beds
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Upper King (No Window)
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Upper Twin (No Window)
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 2 single beds
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Family Unit Suite
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Relax Twin Room
...
  • Room size: 15 m²/161 ft²
  • 2 single beds
Enter dates to see prices
Relax Double Room
...
  • Room size: 15 m²/161 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What public parks are nearby The Upper House Batu Kawan?

While remaining at The Upper House Batu Kawan, take joy in your morning or evening stroll at close by park such as Central Park.

What is the minimum age requirement for guest at The Upper House Batu Kawan?

The Upper House Batu Kawan only allows visitors that are above 2 years old to stay at this property. In case you're looking for child- or family-friendly properties, please navigate to property facilities filter feature and select the "family/child friendly" filter for more selections.

What are the property's policies for children's bedding at The Upper House Batu Kawan?

The Upper House Batu Kawan's policy concerning children's bedding considers guests age 8 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

At what time of the year is The Upper House Batu Kawan most popular?

The Upper House Batu Kawan's most popular month where verified visitors have stayed the most is in December.

In which languages can The Upper House Batu Kawan's personnel communicate?

The Upper House Batu Kawan can speak in 4 languages and supports widely used languages such as English and Mandarin Chinese for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What is the verified guest review consensus about The Upper House Batu Kawan's view?

67.0% of our verified visitor critiques have given an optimistic review and responses about this property's view. You can look up on more detailed customer reviews, and comments for The Upper House Batu Kawan down in the review section.

What is the average rating that verified Couples' have given to The Upper House Batu Kawan?

Verified couple travelers that have stayed at this property have given The Upper House Batu Kawan an average rating of 8.7. You can look up on more in depth customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with older children have given to The Upper House Batu Kawan?

Verified families with older children that have stayed at this property have given The Upper House Batu Kawan an average rating of 8.6. You can search for more specific customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to The Upper House Batu Kawan?

Past group travelers that have stayed at this property have given The Upper House Batu Kawan an average rating of 9.1. You can look up more detailed customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to The Upper House Batu Kawan?

The nearest train, metro, or bus station is Bukit Mertajam, 14058.93 m away from The Upper House Batu Kawan.

What time is check-in and check-out at The Upper House Batu Kawan?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

See map

Explore the neighborhood

What people love about The Upper House Batu Kawan

  • 10

    Exceptional
    Cleanliness

    "Very clean, tidy."

    Ki

    |

    July 21, 2023

  • 7.6

    Very good
    Cleanliness

    "Facilities are fine and hotel clean."

    Amir

    |

    June 29, 2023

  • 8.4

    Excellent
    Location

    "The hotel is new and in a quiet area as the township is still new around here."

    Siti

    |

    June 16, 2023

Property ranking|Compared to 3,114 Penang properties
See all rankings
Service score
9.1/10
Cleanliness score
9.2/10
Couples review score
8.9/10
Value for money score
8.7/10
Better than
96
%
of Penang properties
Better than
96
%
of Penang properties
Better than
95
%
of Penang properties
Better than
93
%
of Penang properties
Overall rating:

8.6

Excellent
2,414 reviews
Cleanliness
9.2
Facilities
8.4
Location
8.5
Read all reviews >
What travelers say they love:
New hotel, good environment, delicious breakfast
Siti from Malaysia
Group
More about The Upper House Batu Kawan

More about The Upper House Batu Kawan

The Upper House Batu Kawan

When you are looking for comfortable and convenient accommodations in Penang, make The Upper House Batu Kawan your home away from home. A stay at The Upper House Batu Kawan ensures an easy access to the lively city and all of its wonders.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Upper House Batu Kawan. Stay connected throughout your stay with free internet access provided. Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out, luggage storage and safety deposit boxes.
The hotel's daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the The Upper House Batu Kawan. The hotel is entirely non-smoking.
Rooms at The Upper House Batu Kawan are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television and in-room video streaming provided to guests in select rooms. You may be assured to know that a refrigerator is available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

The Upper House Batu Kawan is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. Once there, be sure to check out bar for some in-house nighttime fun.


Reasons to stay here

Spend less here on rooms than you would at 94% of other accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 96% of other options in the city.
This hotel's staff and services score higher than 96% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.4

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Golf course [on-site]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
Dining, drinking, and snacking
  • Bar
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Shuttle service
Available in all rooms
  • Accessible by elevator
  • Additional toilet
  • Air conditioning
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Laptop safe box
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Private entrance
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Window
  • Wooden/parqueted flooring

Location

22A, Jalan Vervea 10, Vervea, Bandar Cassia, Simpang Ampat, Bukit Mertajam, Penang, Malaysia, 14110
Excellent
Location

8.5

Airports
  • Penang International Airport (PEN)
    19.4 km
  • Sultan Azlan Shah Airport (IPH)
    104.2 km
Public transportation
  • Simpang Ampat
    6.8 km
  • Nibong Tebal
    9.0 km
Hospital or clinic
  • Bukit Tambun clinic
    3.9 km
Convenience store
  • On-site

What's nearby

Popular landmarks
  • Chew's Jetty
    22.1 km
  • Khoo Kongsi
    22.5 km
  • Pinang Peranakan Mansion
    22.6 km
  • Armenian Street
    22.7 km
  • Penang Fort Cornwallis
    23.0 km
  • Cheong Fatt Tze - The Blue Mansion
    23.3 km
  • Kek Lok Si Temple
    25.6 km
  • Batu Ferringhi Beach
    33.6 km
  • Entopia
    33.9 km
  • Escape Theme Park
    34.1 km
Nearby landmarks
  • Central Park
    650 m
  • Bukit Tambun
    3.3 km
  • Bukit Tambun clinic
    3.9 km
  • Pasaran JJ
    4.2 km
  • Bukit Batu Kawan
    4.4 km
  • Bus parking
    4.4 km
  • Bukit Batu Kawan Forest
    4.4 km
  • Taman Idaman Fasa 4
    4.7 km
  • Taman Idaman playground
    5.0 km
  • Bukit Changkat Kledang
    5.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 2 year(s).

Children 2-7 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 8 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00
Getting around
  • Distance from city center5 KM
  • Travel time to airport (minutes)25
Extras
  • Breakfast charge (unless included in room price)18 MYR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 89
  • Year property opened2020
  • Most recent renovation2020

Reviews of The Upper House Batu Kawan from real guests

Provided by verified guests of Agoda
8.6
Cleanliness9.2
Facilities8.4
Location8.5
Service9.1
Value for money8.7
High score for Penang
Rating
9+ Exceptional (193)
8-9 Excellent (51)
7-8 Very Good (69)
6-7 Good (16)
<6 Below Expectation (25)
Time of the year
Mar - May (100)
Jun - Aug (80)
Sep - Nov (65)
Dec - Feb (109)

Show reviews that mention 

Showing 354 verified guest comments
12345
10.0
Exceptional
Sampson from Singapore
Family with teens
Family Unit Suite
Stayed 5 nights in January 2023

Beautiful stay”

Friendly staffs with smiles who communicates very well in English. The room was very clean, and encompasses smart technologies with smart TV and toilet. Like the colors of each storey. the location is within walking distance to IKEA/KFC/Design Village with its Outlet malls. My family had a great stay here.

Reviewed January 25, 2023

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10.0
Exceptional
Nurul from Malaysia
Couple
Standard Double
Stayed 1 night in June 2022

Compact but perfect!”

I really love this hotel! It’s super clean and new, the ID is pretty good! The room is a bit compact but it’s perfect for a person or couple. My fav part is that there’s a smart TV that u can use to watch youtube or even netflix on the browser. They make use of the available space really well, I would definitely come here again. The breakfast is pre-packed but quite tasty, but you can exclude it.

Reviewed June 08, 2022

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10.0
Exceptional
Annie from Malaysia
Family with young children
Standard Double
Stayed 3 nights in November 2022

Clean Great Lovely Hotel That my kid loves it”

Great facility, we love the swimming pool and the simple design of the hotel room. Awesome services as well. The toilet is clean and has high water pressure. Good experience with kids.

Reviewed November 23, 2022

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10.0
Exceptional
Kelly from Malaysia
Solo traveler
Standard Twin
Stayed 1 night in February 2023

Modern and nice hotel ”

The hotel Room very nice . And the Location is at quiet place. Easy to go to simpang ampat as well and also near to all the food shop at batu kawan

Reviewed February 02, 2023

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10.0
Exceptional
Haziah from Malaysia
Family with young children
Standard Twin
Stayed 1 night in December 2022

All soooo good”

If you are looking for a hotel to spend a night quietly, near to Ikea, design village, etc, and you are clean freak, then choose this hotel!

Reviewed December 30, 2022

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10.0
Exceptional
Nurul from Malaysia
Couple
Standard Twin
Stayed 1 night in June 2022

Instagram worthy”

A newly built hotel. Staff was helpful. Iron is provided upon request. Room was small but really cosy. Beds were superbly comfortable. Everything is beautiful from the aisle to the furniture in the room. Ample plugs for electrical appliances. There’s mini fridge in the room too. Perfect for a getaway.

Reviewed June 06, 2022

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10.0
Exceptional
muhammad from Malaysia
Couple
Standard Twin
Stayed 1 night in May 2022

Nice facility within budjet”

Hotel nie ada pool. Byk facility yg best. Bilik mmg nice cuma kawasan agk sunyi sebab area baru n guarded. Dekat ngan ikea tu senang nk shopping and deco bilik pon ikea based.

Reviewed November 29, 2022

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10.0
Exceptional
Norzalima from Malaysia
Family with young children
Standard Twin
Stayed 1 night in December 2022

A hidden gem”

Unexpected find bcos the hotels in Bayan area were full already at the time we booked 😅. Room was compact but had all the facilities and amenities. Power points were aplenty! Definitely great value for money 💰

Reviewed December 11, 2022

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10.0
Exceptional
Han from Malaysia
Solo traveler
Standard Double
Stayed 4 nights in June 2022

Great hotel”

in between IKEA and Design Village...plenty of things to do around here....room very clean and spacious....shower very nice... bed is conmfortable.....very quiet surround just nice to rest and relax after hard days work

Reviewed June 23, 2022

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10.0
Exceptional
SIM from Malaysia
Solo traveler
Standard Double
Stayed 3 nights in January 2023

Cozy Stay”

clean, comfy bed, extremely helpful staff, convenient location, good internet

Reviewed February 03, 2023

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10.0
Exceptional
SIM from Malaysia
Solo traveler
Standard Double
Stayed 3 nights in January 2023

Cozy Stay”

clean, comfy bed, extremely helpful staff, convenient location, good internet

Reviewed February 03, 2023

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10.0
Exceptional
PHANG from Malaysia
Solo traveler
Standard Twin
Stayed 2 nights in July 2022

Bright and clean”

The place is new and the corridor is bright, room is clean and under the bed still have extra space to put. Near to Ikea Batu Kawan as well.

Reviewed July 12, 2022

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10.0
Exceptional
Han from Malaysia
Business traveler
Standard Twin
Stayed 3 nights in October 2022

Clean and nice”

if need a good place to stay near batu kawan..this is the place...enough said..is my 7 times here..

Reviewed December 19, 2022

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10.0
Exceptional
Muhamad from Malaysia
Family with young children
Standard Double
Stayed 1 night in June 2022

The room facilities is something rare and comfort”

The room is not big but the setup is very nice and something different. The shower just so nice. I like the floor too 😉

Reviewed June 06, 2022

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10.0
Exceptional
NUR from Malaysia
Couple
Standard Double
Stayed 1 night in June 2022

Very very satisfied!”

I really enjoyed my stay here. The room is clean & very modern. Would seriously recommend to stay here. Staffs are also very helpful & friendly. overall 10/10

Reviewed June 14, 2022

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9.6
Exceptional
cher from Singapore
Business traveler
Standard Double
Stayed 1 night in December 2022

The best hotel been staying around BM/Prai”

Second times stayed at this hotel. Almost perfect for single or couple stay. Clean, friendly staff, excellent room facilities, nice room design. The only problem is, no nearby restaurant in walking distance...but not a big problem . Just drive 5mins to opposite shop lot can easily find Japanese, Korean, Western and others foods.

Reviewed December 18, 2022

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10.0
Exceptional
Siva. from Malaysia
Couple
Standard Double
Stayed 1 night in May 2021

Amazing”

Gentleman, who was on duty (guest relation officer ) very professional and his hospitality , very awesome... And also , during my check out, another gentleman too ,very professional, I really felt, like 5star standard ... hotel and the rooms, speechless.... value for money, safe and cleanliness

Reviewed May 04, 2021

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9.6
Exceptional
Pek from Malaysia
Business traveler
Standard Double
Stayed 3 nights in April 2021

clean, comfy bed, extremely helpful staff, convenient location, good internet”

Stayed at this hotel for a work trip. The internet connection was one of the best I have had at a hotel- way better than some 5-star hotels. Was able to do work video conference calls without any issue. Good location for both work and leisure- not too far from the industrial parks (mainland and Penang island) and the second Penang bridge. It is also very near Tambun the famous seafood village. The staff were extremely helpful and friendly, always ready to help. The bed was very comfortable. Instead of bottled water, you use the water cooler which is much more environmental friendly and you have unlimited drinking water (hot and cold). Good value for money.

Reviewed April 17, 2021

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10.0
Exceptional
Lai from Malaysia
Business traveler
Standard Double
Stayed 1 night in November 2022

Exceptional”

Hotel is nice, clean and staff were very friendly and helpful.

Reviewed December 07, 2022

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9.6
Exceptional
IDA from Malaysia
Family with young children
Standard Twin
Stayed 1 night in July 2022

Great stay”

The design was simple but functioned well. Great facilities are provided by this hotel, enjoy the cafe and cozy rooftop swimming pool. The hospitality is great and walk distance to the Design Village and Ikea. Recommended.

Reviewed January 04, 2023

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