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21 Mar 2023
Tuesday
21 Mar 2023
Tuesday
Exterior view, The Upper House Batu Kawan in Penang
The Upper House Batu Kawan
a parking meter on the side of a building, The Upper House Batu Kawan in Penang
a room with two beds and a television, The Upper House Batu Kawan in Penang
a large room with a large bed and a large window, The Upper House Batu Kawan in Penang
a bathroom with a sink, toilet and a mirror, The Upper House Batu Kawan in Penang
a bathroom with a toilet, sink, and mirror, The Upper House Batu Kawan in Penang

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8.7

Excellent

1,138 reviews

1,138 reviews

Housekeeping73
Car Park10
Breakfast5

"New place, cleanliness, friendly staff, modern design room"

Sherly

"Clean room."

Natasya

"Decent hotel in Batu Kawan."

Chen

"Upper House batu kawan offers the most strategic location for a hotel if you're travelling for business in the Batu Kawan Industrial Park area."

Quiwan

"Small but cosy room makes for a good night's rest."

Wai
See map
See map

8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Chew's Jetty 22.1 km
Khoo Kongsi 22.5 km
Pinang Peranakan Mansion 22.6 km
Armenian Street 22.7 km
Penang Fort Cornwallis 23.0 km
Cheong Fatt Tze - The Blue Mansion 23.3 km
Kek Lok Si Temple 25.6 km
Batu Ferringhi Beach 33.6 km
Entopia 33.9 km
Escape Theme Park 34.1 km
Nearby landmarks
Central Park 650 m
Bukit Tambun 3.3 km
Bukit Tambun clinic 3.9 km
Pasaran JJ 4.2 km
Bukit Batu Kawan 4.4 km
Bus parking 4.4 km
Bukit Batu Kawan Forest 4.4 km
Taman Idaman Fasa 4 4.7 km
Taman Idaman playground 5.0 km
Bukit Changkat Kledang 5.2 km
See nearby places

The Upper House Batu Kawan

22A, Jalan Vervea 10, Vervea, Bandar Cassia, Simpang Ampat, Bukit Mertajam, Penang, Malaysia, 14110 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bukit Mertajam part of Penang, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Learn more

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Golf course [on-site]

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Penang are being booked every minute!
Value for money8.7
Distance to city center5 KM
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport19.4 km

Rooms available at The Upper House Batu Kawan

Room photos and details
Standard Double
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 king bed
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Room photos and details
Standard Twin
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
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Room photos and details
Premier King
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Room photos and details
Executive King Room
...
  • Room size: 15 m²/161 ft²
  • Outdoor view
  • 1 queen bed
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Room photos and details
Executive Twin Room
...
  • Room size: 15 m²/161 ft²
  • Outdoor view
  • 2 single beds
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Room photos and details
Upper King (No Window)
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 queen bed
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Room photos and details
Upper Twin (No Window)
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 2 single beds
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Room photos and details
Family Unit Suite
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 sofa bed and 1 king bed
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Room photos and details
Twin Room without Window
...
  • Shower
  • 2 single beds
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Room photos and details
Quad Room Sea View
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at The Upper House Batu Kawan?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to The Upper House Batu Kawan?

    For those who wish to drive their own cars, The Upper House Batu Kawan has a car park that's close to the hotel. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange taxi service.

    Is breakfast offered at The Upper House Batu Kawan?

    Wake up to a great buffet breakfast at The Upper House Batu Kawan. Adults can enjoy breakfast offered with an additional charge of 18 MYR if not included in the room rate.

    What are my dining options at The Upper House Batu Kawan?

    The Upper House Batu Kawan features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    What is the smoking policy at The Upper House Batu Kawan?

    The Upper House Batu Kawan does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby The Upper House Batu Kawan?

    The Upper House Batu Kawan is located in Bukit Mertajam, famous for good restaurants such as Yam Rice, Prawn Village and HoHo Food World.

    What popular shopping places are close to The Upper House Batu Kawan?

    Shopping options in The Upper House Batu Kawan’s Bukit Mertajam neighborhood include Tesco Extra Seberang Perai and AEON Seberang Prai City.

    What are popular attractions near The Upper House Batu Kawan?

    The Upper House Batu Kawan is located in Bukit Mertajam area, which is famous for attractions such as Central Park, Taman Idaman Fasa 4 and Taman Idaman playground.

    What popular natural sightseeing spots are close to The Upper House Batu Kawan?

    The Upper House Batu Kawan is located within Bukit Mertajam, which makes it conveniently close to natural sights including Bukit Tambun, Bukit Batu Kawan and Bukit Batu Kawan Forest.

    See map

    Explore the neighborhood

    What people love about The Upper House Batu Kawan

    • 9.6

      Exceptional
      Staff 

      "New place, cleanliness, friendly staff, modern design room"

      Sherly

      |

      March 8, 2023

    • 10

      Exceptional
      Cleanliness

      "Clean room."

      Natasya

      |

      March 6, 2023

    • 10

      Exceptional
      Location

      "Decent hotel in Batu Kawan."

      Chen

      |

      March 5, 2023

    Property ranking|Compared to 2,938 Penang properties
    See all rankings
    Service score
    9.2/10
    Cleanliness score
    9.2/10
    Couples review score
    8.9/10
    Value for money score
    8.7/10
    Better than
    97
    %
    of Penang properties
    Better than
    97
    %
    of Penang properties
    Better than
    96
    %
    of Penang properties
    Better than
    93
    %
    of Penang properties
    Overall rating:

    8.7

    Excellent
    1,138 reviews
    Cleanliness
    9.2
    Facilities
    8.4
    Location
    8.5
    Read all reviews >
    What travelers say they love:
    New hotel, good environment, delicious breakfast
    Siti from Malaysia
    Group
    More about The Upper House Batu Kawan

    More about The Upper House Batu Kawan

    The Upper House Batu Kawan

    Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Upper House Batu Kawan. Stay connected throughout your stay with free internet access provided. Your explorations of Penang can be assisted with the taxi services available here. Parking is provided free of charge for guests.
    You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out, luggage storage and safety deposit boxes. The hotel's daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the The Upper House Batu Kawan. The hotel is entirely non-smoking.
    Smoking may only take place in restricted designated areas.
    Rooms at The Upper House Batu Kawan are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. You may be assured to know that mini bar is available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


    Dining and things to do

    Wake up with no worries at The Upper House Batu Kawan, where breakfast can be provided in house. The Upper House Batu Kawan is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. Once there, be sure to check out bar for some in-house nighttime fun.


    Reasons to stay here

    Spend less here on rooms than you would at 94% of other accommodations in the city.
    Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 96% of other options in the city.
    This hotel's staff and services score higher than 96% of accommodations in the city.

    Show less

    Amenities and facilities

    Excellent
    Facilities

    8.4

    Languages spoken
    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • Malay
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Golf course [on-site]
    • Swimming pool [outdoor]
    Cleanliness and safety
    • Body thermometer
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • First aid kit
    • Hand sanitizer
    • Physical distancing of at least 1 meter
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Happy hour
    • Restaurant [halal]
    • Restaurants
    • Room service
    Services and conveniences
    • Air conditioning in public area
    • Convenience store
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Grooming service
    • Invoice provided
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Family room
    Access
    • Allergy-free rooms
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Shuttle service
    Available in all rooms
    • Accessible by elevator
    • Additional toilet
    • Air conditioning
    • Closet
    • Clothes dryer
    • Coffee/tea maker
    • Desk
    • Electric kettle
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Laptop safe box
    • Linens
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Private entrance
    • Safety/security feature
    • Satellite/cable channels
    • Shared bathroom
    • Shower
    • Sleep comfort items
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Walk-in shower
    • Window
    • Wooden/parqueted flooring

    Location

    22A, Jalan Vervea 10, Vervea, Bandar Cassia, Simpang Ampat, Bukit Mertajam, Penang, Malaysia, 14110
    Excellent
    Location

    8.5

    Airports
    • Penang International Airport (PEN)
      19.4 km
    • Sultan Azlan Shah Airport (IPH)
      104.2 km
    Public transportation
    • Simpang Ampat
      6.8 km
    • Nibong Tebal
      9.0 km
    Hospital or clinic
    • Bukit Tambun clinic
      3.9 km
    Convenience store
    • On-site

    What's nearby

    Popular landmarks
    • Chew's Jetty
      22.1 km
    • Khoo Kongsi
      22.5 km
    • Pinang Peranakan Mansion
      22.6 km
    • Armenian Street
      22.7 km
    • Penang Fort Cornwallis
      23.0 km
    • Cheong Fatt Tze - The Blue Mansion
      23.3 km
    • Kek Lok Si Temple
      25.6 km
    • Batu Ferringhi Beach
      33.6 km
    • Entopia
      33.9 km
    • Escape Theme Park
      34.1 km
    Nearby landmarks
    • Central Park
      650 m
    • Bukit Tambun
      3.3 km
    • Bukit Tambun clinic
      3.9 km
    • Pasaran JJ
      4.2 km
    • Bukit Batu Kawan
      4.4 km
    • Bus parking
      4.4 km
    • Bukit Batu Kawan Forest
      4.4 km
    • Taman Idaman Fasa 4
      4.7 km
    • Taman Idaman playground
      5.0 km
    • Bukit Changkat Kledang
      5.2 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    Minimum age of guests is: 2 year(s).

    Children 2-7 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 8 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from: 15:00
    • Check-out from: 12:00
    • Check-out until: 12:00
    Getting around
    • Distance from city center: 5 KM
    • Travel time to airport (minutes): 25
    Extras
    • Breakfast charge (unless included in room price): 18 MYR
    The property
    • Non-smoking rooms/floors: yes
    • Number of bars/lounges: 1
    • Number of floors: 4
    • Number of restaurants: 1
    • Number of rooms : 89
    • Year property opened: 2020
    • Most recent renovation: 2020

    Reviews of The Upper House Batu Kawan from real guests

    Provided by verified guests of Agoda
    8.7
    /
    10
    Excellent
    From 1,138 reviews
    Cleanliness9.2
    Facilities8.4
    Location8.5
    Service9.2
    Value for money8.7
    High score for Penang
    Rating
    9+ Exceptional (167)
    8-9 Excellent (41)
    7-8 Very Good (54)
    6-7 Good (15)
    <6 Below Expectation (20)
    Time of the year
    Mar - May (70)
    Jun - Aug (58)
    Sep - Nov (64)
    Dec - Feb (105)

    Show reviews that mention 

    Showing 297 verified guest comments
    12345
    10.0
    Exceptional
    Nurul from Malaysia
    Couple
    Standard Double
    Stayed 1 night in June 2022

    Compact but perfect!”

    I really love this hotel! It’s super clean and new, the ID is pretty good! The room is a bit compact but it’s perfect for a person or couple. My fav part is that there’s a smart TV that u can use to watch youtube or even netflix on the browser. They make use of the available space really well, I would definitely come here again. The breakfast is pre-packed but quite tasty, but you can exclude it.

    Reviewed June 08, 2022

    See room deals

    10.0
    Exceptional
    Nurul from Malaysia
    Couple
    Standard Twin
    Stayed 1 night in June 2022

    Instagram worthy”

    A newly built hotel. Staff was helpful. Iron is provided upon request. Room was small but really cosy. Beds were superbly comfortable. Everything is beautiful from the aisle to the furniture in the room. Ample plugs for electrical appliances. There’s mini fridge in the room too. Perfect for a getaway.

    Reviewed June 06, 2022

    See room deals

    9.6
    Exceptional
    Pek from Malaysia
    Business traveler
    Standard Double
    Stayed 3 nights in April 2021

    clean, comfy bed, extremely helpful staff, convenient location, good internet”

    Stayed at this hotel for a work trip. The internet connection was one of the best I have had at a hotel- way better than some 5-star hotels. Was able to do work video conference calls without any issue. Good location for both work and leisure- not too far from the industrial parks (mainland and Penang island) and the second Penang bridge. It is also very near Tambun the famous seafood village. The staff were extremely helpful and friendly, always ready to help. The bed was very comfortable. Instead of bottled water, you use the water cooler which is much more environmental friendly and you have unlimited drinking water (hot and cold). Good value for money.

    Reviewed April 17, 2021

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    10.0
    Exceptional
    Siva. from Malaysia
    Couple
    Standard Double
    Stayed 1 night in May 2021

    Amazing”

    Gentleman, who was on duty (guest relation officer ) very professional and his hospitality , very awesome... And also , during my check out, another gentleman too ,very professional, I really felt, like 5star standard ... hotel and the rooms, speechless.... value for money, safe and cleanliness

    Reviewed May 04, 2021

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    10.0
    Exceptional
    Han from Malaysia
    Solo traveler
    Standard Double
    Stayed 4 nights in June 2022

    Great hotel”

    in between IKEA and Design Village...plenty of things to do around here....room very clean and spacious....shower very nice... bed is conmfortable.....very quiet surround just nice to rest and relax after hard days work

    Reviewed June 23, 2022

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    10.0
    Exceptional
    Nurul from Malaysia
    Solo traveler
    Standard Double
    Stayed 1 night in September 2021

    Great place for a night”

    The room was great, the shower was great. Cuma harap cafe beroperasi, so can just order from room services. Tak perlu food panda or grab from any cafe around. I would stay again for sure.

    Reviewed September 24, 2021

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    10.0
    Exceptional
    Muhamad from Malaysia
    Family with young children
    Standard Double
    Stayed 1 night in June 2022

    The room facilities is something rare and comfort”

    The room is not big but the setup is very nice and something different. The shower just so nice. I like the floor too 😉

    Reviewed June 06, 2022

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    10.0
    Exceptional
    PHANG from Malaysia
    Solo traveler
    Standard Twin
    Stayed 2 nights in July 2022

    Bright and clean”

    The place is new and the corridor is bright, room is clean and under the bed still have extra space to put. Near to Ikea Batu Kawan as well.

    Reviewed July 12, 2022

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    10.0
    Exceptional
    NUR from Malaysia
    Couple
    Standard Double
    Stayed 1 night in June 2022

    Very very satisfied!”

    I really enjoyed my stay here. The room is clean & very modern. Would seriously recommend to stay here. Staffs are also very helpful & friendly. overall 10/10

    Reviewed June 14, 2022

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    10.0
    Exceptional
    Suraya from Malaysia
    Couple
    Standard Double
    Stayed 2 nights in November 2021

    A nice place to stay”

    Small room but surprisingly comfortable. 5 minutes drive to Ikea Batu Kawan, Mc Donald's and Penang Second Bridge.

    Reviewed November 30, 2021

    See room deals

    10.0
    Exceptional
    Tan from Malaysia
    Solo traveler
    Standard Double
    Stayed 1 night in November 2021

    CLEAN & NICE”

    New place and clean. Love the room design and feel very comfortable and the bed definitely like 5star hotel.

    Reviewed December 07, 2021

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    10.0
    Exceptional
    Siti from Malaysia
    Family with young children
    Standard Double
    Stayed 1 night in May 2022

    Exceptional”

    - friendly staff & helpfull. They great u very well, even u arrive at 2am. - nice hotel, and great facilities. - sure will repeat to stay if nearby the area!

    Reviewed May 09, 2022

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    10.0
    Exceptional
    ASYRAF from Malaysia
    Family with young children
    Standard Double
    Stayed 1 night in December 2021

    Hotel the best”

    I would recommend this hotel. Price is good and the location is easy to find. Near IKEA and Design Village. Would repeat staying here..

    Reviewed December 29, 2021

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    10.0
    Exceptional
    Rahimi from Malaysia
    Family with young children
    Standard Twin
    Stayed 1 night in January 2021

    Value for money stay”

    Best for traveller planning to stay overnight after a visit to IKEA & Design Village Batu Kawan.

    Reviewed January 03, 2021

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    9.6
    Exceptional
    Isabella from Malaysia
    Couple
    Standard Double
    Stayed 1 night in April 2022

    Comfy and Clean Hotel”

    Newly built hotel. Very comfortable and clean environment and room! Love it! They are using LG air condition and tv! Reception staff is very friendly and welcoming. Definitely will be back!! Worth the money paid.

    Reviewed April 12, 2022

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    10.0
    Exceptional
    Mohd from Malaysia
    Group
    Standard Twin
    Stayed 1 night in November 2021

    Nothing to Complaint!!!”

    Everything 100% satisfied. Nice hotel, good room, with full amenities, friendly receptionists, strategic location, very near to Design Outlet

    Reviewed November 16, 2021

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    9.6
    Exceptional
    Chian from Malaysia
    Couple
    Standard Twin
    Stayed 1 night in March 2022

    Best to stay”

    Stay at here for 6 night. Staff was professional on making a housekeeping. Reception also very polite to welcome the guest. Also have a free parking around the hotel with gate & guarded.

    Reviewed April 04, 2022

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    10.0
    Exceptional
    Phooi from Malaysia
    Couple
    Standard Double
    Stayed 1 night in June 2022

    New & clean ”

    Air cond need to fix it, not cold at all. Overall is new hotel

    Reviewed June 04, 2022

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    10.0
    Exceptional
    Amir from Malaysia
    Business traveler
    Standard Twin
    Stayed 1 night in December 2021

    Nice Choice! ”

    Friendly staff, clean and perfect for traveller.

    Reviewed December 20, 2021

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    10.0
    Exceptional
    Fang from Malaysia
    Business traveler
    Standard Double
    Stayed 1 night in November 2021

    Nice stay”

    New, clean and cosy hotel to stay in Batu kawan industrial area.

    Reviewed November 23, 2021

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